Application Notes for Beijing InfoQuick SinoVoice Speech Technology (SinoVoice) jtts with Avaya Voice Portal Issue 1.0

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1 Avaya Solution & Interoperability Test Lab Application Notes for Beijing InfoQuick SinoVoice Speech Technology (SinoVoice) jtts with Avaya Voice Portal Issue 1.0 Abstract These Application Notes describe the configuration steps required to integrate SinoVoice jtts with Avaya Voice Portal and Avaya Communication Manager. SinoVoice jtts uses the Media Resource Control Protocol (MRCP) version 1 for its Text-To-Speech (TTS) features to interface with VoiceXML applications running on Avaya Voice Portal 4.1. Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab. 1 of 23

2 1. Introduction These Application Notes describe the configuration steps required to integrate Beijing InfoQuick SinoVoice Speech Technology (SinoVoice) jtts with Avaya Voice Portal (VP) and Avaya Communication Manager. SinoVoice jtts uses the Media Resource Control Protocol (MRCP) version 1 for its Text-To-Speech (TTS) features to interface with VoiceXML (VXML) applications running on Avaya VP. SinoVoice jtts is the core TTS technology of SinoVoice which uses a large scale recorded voice library and algorithm based on hierarchical prosody structure matching. The large scale recorded voice library covers various articulation situations in all kinds of contexts, and based on hierarchical prosody structure matching, jtts chooses the most proper original speech fragment for jointing. SinoVoice jtts interfaces to the Avaya VP via a TCP/IP connection using two different protocols: Signaling requests for call set-up and teardown between servers use Real-time Streaming Protocol (RTSP) connections. Audio data (synthesized speech delivered from the TTS engine) is carried over a Realtime Transport Protocol (RTP) connection. Figure 1 illustrates the test configuration used to verify the SinoVoice jtts solution. SinoVoice jtts was installed on a Microsoft Windows Server 2003 Standard Edition with Service Pack 2 with the MRCP Service and TTS Engine installed on the same server. VoiceXML applications developed using Avaya Dialog Designer were installed on a second Microsoft Windows Server running Apache Tomcat and accessed by Avaya VP. Avaya Voice Portal is connected to Avaya Communication Manager running on the S8300 Server and G350 Media Gateway using H.323 VoIP Connections. Avaya IP telephones were used to place calls to Avaya VP, which would run the VoiceXML applications. The applications would use the TTS engine to play synthesized prompts and verify DTMF tones and barge-in attempts. 2 of 23

3 Figure 1: Test Configuration 2. Equipment and Software Validated The following equipment and software were used for the sample configuration provided: Equipment Software Avaya Voice Portal 4.1 with Service Pack 1 Avaya S8300 Server Avaya Communication Manager 5.0 (R015x ) with Service Pack 1 ( ) Avaya G350 Media Gateway Avaya 4621SW IP Telephone (H.323) Avaya 9600 Series IP Telephones 1.5 (H.323) Avaya C364T-PWR Converged Stackable Switches Apache Tomcat Microsoft Windows Server 2003 Standard Edition Service Pack 2 SinoVoice jtts Configure Avaya Communication Manager This section presents the configuration required on Avaya Communication Manager to interface with Avaya VP. The configuration is performed via the System Access Terminal (SAT) on Avaya Communication Manager. 3 of 23

4 1. Use the display system-parameters customer-options command to check that Avaya Communication Manager has the feature license enabled for Avaya VP connectivity. On page 10, verify that the Limit field for IP_API_A has a value greater than or equal to the number of channels configured on Avaya VP in Section 4 Step 2. In this configuration, ten VP ports were configured for testing. display system-parameters customer-options Page 10 of 11 MAXIMUM IP REGISTRATIONS BY PRODUCT ID Product ID Rel. Limit Used IP_API_A : IP_API_B : 0 0 IP_API_C : 0 0 IP_Agent : IP_IR_A : IP_Phone : IP_ROMax : IP_Soft : IP_eCons : 10 0 onex_comm : : 0 0 : 0 0 : 0 0 : 0 0 : Enter the change system-parameters features command. On page 6, set the 7434ND field to y. change system-parameters features Page 6 of 17 FEATURE-RELATED SYSTEM PARAMETERS Public Network Trunks on Conference Call: 5 Auto Start? y Conference Parties with Public Network Trunks: 6 Auto Hold? n Conference Parties without Public Network Trunks: 6 Attendant Tone? y Night Service Disconnect Timer (seconds): 180 Bridging Tone? n Short Interdigit Timer (seconds): 3 Conference Tone? n Unanswered DID Call Timer (seconds): Intrusion Tone? n Line Intercept Tone Timer (seconds): 30 Mode Code Interface? n Long Hold Recall Timer (seconds): 0 Reset Shift Timer (seconds): 0 Station Call Transfer Recall Timer (seconds): 0 Recall from VDN? n DID Busy Treatment: tone Allow AAR/ARS Access from DID/DIOD? n Allow ANI Restriction on AAR/ARS? n Use Trunk COR for Outgoing Trunk Disconnect? n 7405ND Numeric Terminal Display? n 7434ND? y DISTINCTIVE AUDIBLE ALERTING Internal: 1 External: 2 Priority: 3 Attendant Originated Calls: external DTMF Tone Feedback Signal to VRU - Connection: Disconnection: 4 of 23

5 3. Enter the add station n command where n is a valid extension, to configure the stations to be used by Avaya VP with the Type field set to 7434ND. Specify the Security Code, which will be used in Section 4 Step 2 when doing the configuration on Avaya VP. Set Port to X, Display Module to y and IP Softphone to y. Repeat for each VP port. In this configuration, ten VP ports were configured with an extension range of to add station Page 1 of 6 STATION Extension: Lock Messages? n BCC: 0 Type: 7434ND Security Code: TN: 1 Port: X Coverage Path 1: COR: 1 Name: VP 1 Coverage Path 2: COS: 1 Hunt-to Station: STATION OPTIONS Time of Day Lock Table: Loss Group: 2 Personalized Ringing Pattern: 1 Data Module? n Message Lamp Ext: Display Module? y Display Language: english Coverage Module? n Survivable COR: internal Survivable Trunk Dest? y Media Complex Ext: IP SoftPhone? y Remote Office Phone? n IP Video Softphone? n 4. Enter the change ip-codec-set m command where m is a valid IP codec-set associated with the IP network region of the Avaya VP ports. Set Audio Code to an appropriate value supported by Avaya VP. In this configuration, the G.711MU codec without media encryption was used. change ip-codec-set 1 Page 1 of 2 Codec Set: 1 IP Codec Set Audio Silence Frames Packet Codec Suppression Per Pkt Size(ms) 1: G.711MU n : 3: 4: 5: 6: 7: Media Encryption 1: none 2: 3: 5 of 23

6 4. Configure Avaya Voice Portal This section covers the administration of Avaya Voice Portal. The following steps will be covered: Configuring an H.323 VoIP connection Adding an MPP server Configuring the VoIP audio format (mu-law or a-law) Adding a speech server Adding applications Starting the MPP server 1. Avaya VP is configured via the Voice Portal Management System (VPMS) web interface. To access the web interface, enter as the URL in an internet browser, where <ip-addr> is the IP address of the VPMS. Log in using an account with the Administration role to display the main page. 6 of 23

7 2. To configure the H.323 connection to Avaya Communication Manager, click VoIP Connections and click Add from the H.323 tab (not shown). In the Add H.323 Connection page, specify the Name, set Enable to Yes, set Gatekeeper Address to the IP address of the S8300 Server in the G350 Media Gateway, set Gatekeeper Port to 1719 and set Media Encryption to No. Enter the range of extensions for Station and set the Password to match the 7434ND stations created in Section 3 Step 3. Set Station Type to Inbound and Outbound and click Add. Click Save to save the configuration for this page. 7 of 23

8 3. To add a new MPP server to process incoming and outgoing calls, click MPP Servers and click Add (not shown). In the Add MPP Server page, specify a Name and set Host Address to the IP address of the MPP server. In this configuration, both the VPMS and MPP server co-resides on the same machine. Click Continue. 8 of 23

9 4. Specify Maximum Simultaneous Calls supported by the MPP server. In this configuration, Maximum Simultaneous Calls was set to 10 to assign the ten VP ports created in Section 3 Step 3 to the MPP server. Set Restart Automatically to Yes and check Trust this certificate. Click Save. 9 of 23

10 5. To configure the codec used by the MPP server, click MPP Servers and click VoIP Settings. 6. Set MPP Native Format to audio/basic to configure the MPP server for mu-law to match the configuration on Avaya Communication Manager in Section 3 Step 4. Click Save (not shown). 10 of 23

11 7. SinoVoice jtts is not natively included in the set of TTS engines supported by Avaya Voice Portal and will not initially appear in the TTS configuration screen. To add SinoVoice jtts to the list of supported engines, log into the VPMS server, either locally or remotely through Secure Shell (SSH), and locate the languages.properties file found in /opt/tomcat/apache-tomcat /webapps/voiceportal/web-inf/classes /messages/. Edit the file and add the lines shown below to the appropriate section. Contact SinoVoice for the latest languages and voices supported by the SinoVoice jtts. Engine Type options displayed on the page ttsengines=ibm WVS,Nuance,SinoVoice Engine Type conversion from display to internal data in the database Do not localize the engine type properties SinoVoiceTTS=sinovoice Engine Type conversion from internal data in the database to display Do not localize the engine type properties sinovoice=sinovoice Languages SinoVoiceTTSlanguages=Chinese(Simplified) zh-cn XiaoKun F,Chinese(Simplified) zh-cn HaoBo M,English(US) en-us XiaoKun F,English(US) en-us HaoBo M Language Default SinoVoiceTTSlanguagesDefault=Chinese(Simplified) zh-cn XiaoKun F default base port SinoVoiceBasePort=4900 default New Connection per Session SinoVoicePerPort=Yes default URL SinoVoiceRtspUrlTts=/media/sinovoicesynthesizer 11 of 23

12 8. To configure the TTS server, click Speech Servers. Click the TTS tab and click Add. 12 of 23

13 9. In the Add TTS Server page, select SinoVoice as the Engine Type. This engine type option was added by modifying the languages.properties file in Step 7. Specify the Name, set Network Address to the IP address of the SinoVoice jtts server and select the desired Voices used by the applications. The Total Number of Licensed TTS Resources should also be set to the number of lines available on the SinoVoice jtts Server according to its installed license as shown in Section 5 Step 1. All other fields were left at their default values. 13 of 23

14 10. To add an Avaya VP application, click Applications and then click Add on the Applications page (not shown). Configure the Add Application page as shown. This configuration assigns a VoiceXML application VPjTTS1 deployed on the Apache Tomcat Server to the VP station Set MIME Type to VoiceXML and set VoiceXML URL to <IP address of Apache Tomcat server>:8080/vpjtts1/ Start. Select SinoVoice for TTS to use the SinoVoice jtts and select the appropriate Voices to use. Repeat this procedure for all VP stations that should run this application. Note that the user may use the Number Range option to assign the application to multiple VP stations in a single step. Click Save. 14 of 23

15 11. To start the MPP server, click MPP Manager. On the MPP Manager page, select the MPP and click Start. After the MPP is started, the Mode of the MPP should be Online and the State should be Running. 5. Configure SinoVoice jtts The following components are required to run the SinoVoice jtts MRCP Server. jtts Platform Engine jtts Voice Library jmrcp Server In this test configuration, both the jtts Platform Engine and jmrcp Server are installed on the same machine. 15 of 23

16 1. On the jtts server, click Start > All Programs > jtts Professional > jtts System Information. On the jtts SysInfo window, click the Voice tab. Select the Voice that will be used as the default voice and note the value for GUID. This value will be used in Step 2 when configuring the jmrcp Server. The value for Lines determines the number of lines licensed for jtts. Click OK to close the window. 16 of 23

17 2. Edit the file JTSERVERV1.INI located in the D:\Program Files\SinoVoice\jTTS Pro\bin\ directory using Notepad. Configure the parameters as follows: Address Specify the IP address of the jmrcp Server. Port Specify the port that jmrcp Server will listen on. interval Specify the RTP packet interval in milliseconds. szinitpath Enter the IP address and port of the jtts Platform Engine. szlastguid Specify the default voice by entering the GUID value from Step 1. Save the file and exit Notepad. 17 of 23

18 3. Click Start > Administrative Tools > Services. In the Services window, right-click on jmrcpservice1 and click Restart to effect the changes in Step Interoperability Compliance Testing The interoperability compliance test included feature and serviceability testing. The feature testing focused on verifying that SinoVoice jtts could successfully work with the Avaya VP for the use of synthesized voice in system responses (via Text-to-Speech). Voice XML applications using Simplified Chinese and English prompts were used in the testing. Serviceability tests were used to verify that the SinoVoice jtts Server recovered from adverse conditions, such as rebooting of the SinoVoice jtts server, Avaya VP, and Avaya Communication Manager and disconnecting the Ethernet cable to the SinoVoice jtts server General Test Approach The feature testing was performed by placing calls to Avaya VP to verify proper operation and included the following: Complete synthesized prompts could be heard by the caller. The Barge-in feature worked when DTMF was pressed. Three simultaneous users could hear the synthesized prompts. The synthesized prompts could be heard in Simplified Chinese and English. 18 of 23

19 6.2. Test Results All test cases passed. Avaya VP was successful in running VXML applications that use the TTS engine of SinoVoice jtts. 7. Verification Steps This section provides the verification steps that may be performed to verify that Avaya Voice Portal can run VoiceXML applications that use the SinoVoice jtts for TTS speech synthesis Verify Avaya Voice Portal 1. From the VPMS web interface, click MPP Manager. On the MPP Manager page, verify that the MPP server is online and running. 19 of 23

20 2. From the VPMS web interface, click Port Distribution. On the Port Distribution page, verify that the ports on the MPP server are in service. 3. Place a call to Avaya Voice Portal that runs a VoiceXML script which uses the SinoVoice jtts for speech synthesis. Verify that the application answers the call and that the application is able to announce the TTS synthesized prompts to the caller Verify SinoVoice jtts Click Start > All Programs > jtts Professional > jtts System Information. On the jtts SysInfo window, click the System Modules tab. Verify that the jtts Platform Engine is installed and the version is of 23

21 Click the Voice tab. Verify that the desired voice for speech synthesis is installed and licensed. 21 of 23

22 8. Support For technical support on SinoVoice jtts, contact the SinoVoice support team at: Phone: or Fax: Conclusion These Application Notes describe the compliance-tested configuration used to validate Avaya Communication Manager 5.0 and Avaya Voice Portal 4.1 with SinoVoice jtts All test cases were completed successfully. 10. Additional References The following documents are available at [1] Administering Voice Portal, Release 4.1, January 2008 [2] Administrator Guide for Avaya Communication Manager, Release 5.0, Issue 4.0, January 2008, Document Number The following documents are available from SinoVoice in Microsoft Compiled HTML Help format: [1] jtts5 Manual [2] jtts4mrcp Manual 22 of 23

23 Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by and are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations provided in these Application Notes are believed to be accurate and dependable, but are presented without express or implied warranty. Users are responsible for their application of any products specified in these Application Notes. Please any questions or comments pertaining to these Application Notes along with the full title name and filename, located in the lower right corner, directly to the Avaya DevConnect Program at 23 of 23

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