Port Utilization Guide for Cisco ICM/IPCC Enterprise and Hosted Editions Release 7.1(1)

Transcription

1 Port Utilization Guide for Cisco ICM/IPCC Enterprise and Hosted Editions Release 7.1(1) April 2011 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA USA Tel: NETS (6387) Fax:

2 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED "AS IS" WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) Any Internet (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Copyright 2011 Cisco Systems, Inc. All rights reserved.

3 Cisco ICM/IP Contact Center Port Utilization This document describes the ports used in an ICM/IPCC Hosted or Enterprise software. This document provides a list of the TCP and UDP ports used by Cisco Contact Center products. It provides extremely important information for configuring both Quality of Service (QoS) and Firewall/VPN solutions on a network when there is an Architecture for Voice, Video and Integrated Data (AVVID) solution implemented. This document is intended primarily for network administrators. Port listing are presented in a table format. Where applicable formulas are used so that you can calculate the ports beyond instance 0. For port utilization of Cisco Server (CEM), Cisco Collaboration Server (CCS), and Cisco Media Blender (CMB) when used in 7.1(`), see Cisco Contact Center Product Port Utilization Guide (with ICM/IP Contact Center Enterprise 6.0(0) ( td/doc/product/icm/port_uti/port60.pdf). Warning: The information this document provides is based on default configuration settings. If you are working in a live network, ensure that you understand the components installed and the associated ports in use. This chapter contains the following topics: Chapter 1 Port Utilization Table Column Definitions, page 3 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization, page 4 (CAD) Port Utilization, page 12 Cisco Monitoring Suite (RMS) Port Utilization, page 14 Cisco Unified Contact Center Management Portal Port Utilization, page 15 Port Utilization Table Column Definitions The columns in the Port Utilization tables in this document describe the following: 3

4 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization Chapter 1: Cisco ICM/IP Contact Center Port Utilization : A value representing the and where applicable the open or proprietary application protocol. : An identifier for the TCP or UDP port that the Server or application is listening on, along with the IP address for incoming connection requests when acting as a server. /Port: The identifier for the TCP or UDP port that the remote service or application is listening on, along with the IP address for incoming connection requests when acting as the server. : The remote application or device making a connection to the server or service specified by the protocol; or listening on the remote protocol/port. Note: The source port the local application or service uses to connect to a remote device s destination port is not specified because it is always dynamically assigned by the Operating System. In most cases, this port is assigned randomly above TCP/UDP Cisco ICM/IP Contact Center Enterprise Edition Port Utilization For Product Revisions: ICM 7.1(1), CTI OS 7.1(1), Support Tools 2.0(0) Some port definitions use a formula, for example: TCP (Instance In the formula above, for instance 0, the port is 40007, for instance 1 the port is 40047, for instance 2 the port is 40087, etc. Table 1: Cisco ICM/IP Contact Center Enterprise Edition Port Utilization ICM Router (Side B) (MDS) Private Low: TCP (Instance Private Medium: TCP (Instance Private High: /Port ICM Router (Side A) Private Network at the (MDS) Central Controller site Note: UDP Ports are not used if QoS is enabled on the ICM Router private interface. 4

5 Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco ICM/IP Contact Center Enterprise Edition Port Utilization TCP (Instance /Port State Xfer for CIC: TCP (Instance State Xfer for CLGR: TCP (Instance State Xfer for HLGR: TCP (Instance State Xfer for RTR: TCP (Instance UDP ICM PG (Side B) (pgagent) TCP (Instance ICM PG (Side A) (pgagent) Public Network (Test-Other-Side) ICM PG1 (Side B) (MDS) Private Low: TCP (Instance Private Medium: ICM PG1 (Side A) Private Network Note: UDP Ports are not used if QoS is enabled on the ICM PG private interface. TCP (Instance Private High: TCP (Instance State Xfer for OPC: TCP (Instance UDP ICM PG2 (Side B) MDS Private Low: ICM PG2 (Side A) Private Network 5

6 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization Chapter 1: Cisco ICM/IP Contact Center Port Utilization TCP (Instance Private Medium: /Port Note: UDP Ports are not used if QoS is enabled on the ICM PG private interface. TCP (Instance Private High: TCP (Instance State Xfer for OPC: TCP (Instance UDP ICM Router (Side A) DMP (ccagent) Public Low: TCP (Instance Public Medium: ICM PG (pgagent) Public Network Connecting the PG to the Central Controller Router to pre-5.0 PG communication. TCP (Instance Public High: Note: UDP Ports are not used if QoS is enabled on the ICM PG private interface. TCP (Instance UDP ICM Router (Side B) DMP (ccagent) Public Low: TCP (Instance Public Medium: ICM PG (pgagent) Public Network Connecting the PG to the Central Controller Router to pre-5.0 PG communication. TCP (Instance Public High: Note: UDP Ports are not used if QoS is enabled on the ICM PG private interface. TCP (Instance 6

7 Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco ICM/IP Contact Center Enterprise Edition Port Utilization ICM Router A (rtfeed) ICM Router B (rtfeed) ICM Logger (Side A) UDP TCP (Instance TCP (Instance TCP (Instance /Port AW (Distributor) AW (Distributor) AW Historical Data Server (HDS) Real Time Feed Real Time Feed Replication TCP (Instance ICM Logger (Side B) TCP (Instance AW Historical Data Server (HDS) Replication Primary AW Distributor (rtfeed) Secondary AW Distributor (rtfeed) CICM Router (Side A) (INCRPNIC) CICM Router (Side B) (INCRPNIC) TCP (Instance TCP (Instance TCP (Instance UDP (Instance UDP (Instance Distributor, WebView, Internet Script Editor Client AW Client AW NAM Router (CIC) NAM Router (CIC) Real Time feed Real Time feed Public Network Connecting the NAM to the CICM Public Network Connecting the NAM to the CICM MSSQL TCP 1433 Logger Distributor HTTP TCP 80 WebView Clients Webview with SSL-enabled Authentication only, requires HTTP as well as HTTPS HTTPS TCP 443 WebView, IPCC Web Administration, and Internet Script Editor Clients CONAPI TCP 1099 Clients RMI Registry Multichannel application integration 7

8 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization Chapter 1: Cisco ICM/IP Contact Center Port Utilization IPCC Outbound Dialer /Port SCCP TCP 2000 Cisco CallManager RTP UDP UDP Voice Gateway Receive ports for reservation calls TFTP TFTP File Transfer UDP 69 Ephemeral TFTP server CTI and CTI Object Server GED-188 (CTI Server) Side A TCP (Instance Side B TCP (Instance ARM Interface CTI OS Server CAD Server CTI OS Server TCP CTI OS Client Applicable to first CTI OS instance. Multi-instance CTI OS Server Peers CTI OS and Hosted IPCC require a custom port be CAD Desktop defined. CTI OS Supervisor Desktop UDP CTI OS Client Desktop Silent Monitoring CTIOS Silent Monitor Service TCP New in Release 7.1(1) Cisco Enterprise Data Store TCP Siebel server Support for screen call context Cisco Support Tools Support Tools Node Agent TCP Support Tools Application Server Tomcat: HTTPS TCP 8189 Administration Client Support Tools Server 8

9 Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco ICM/IP Contact Center Enterprise Edition Port Utilization TDM/IP Peripherals /Port IP Process Communications CTI/QBE TCP 2748 Cisco CallManager JTAPI GED-125 TCP Customer Voice Portal (or ISN) ICM/IVR message interface, VRU PIM Cisco IP IVR MR PIM TCP 2000 Media Routing process (e.g., CEM) TDM Process Communications Note: For more information on peripheral communication, see the ACD Supplement user documentation for the specifics switch you are using. Alcatel 4400 PIM TCP 2555 Alcatel 4400 CSTA Aspect PIM TCP 8000 Aspect ACD Used by real time bridge Aspect Contact Center server PIM TCP 6101 TCP 6102 Aspect Contact Center server Application bridge Event link TCP 9001 Avaya PIM TCP TCP 5678 Avaya ACD Event link CMS Ericsson MD100 PIM TCP 2555 Ericsson MD100 CSTA MIS Process TCP VRU Connects to CTIserver, listens for VRU PIM Nortel Meridian PIM TCP Nortel Meridian NEC NEAX2400 TCP 1024 NEC NEAX2400 9

10 Cisco ICM/IP Contact Center Enterprise Edition Port Utilization Chapter 1: Cisco ICM/IP Contact Center Port Utilization Rockwell Spectrum PIM /Port Configurable Rockwell Spectrum ACD Siemens HICOM 300E Configurable Siemens HICOM ACD Connects to Callbridge CSTA Gateway Symposium PIM TCP 3000 Nortel Symposium Meridian link Network Interface Controllers (NIC) Refer to the TCP/IP-based NIC System Management Guide Supplements and setup parameters of the NIC, SS7 Gateway, or SCP connections for more details. Windows Authentication and Administration Ports For more information, see: "Service overview and network port requirements for the Windows Server system (Microsoft Knowledge Base Article Q832017). RPC TCP 135 UDP 135 NetBIOS Session NetBIOS Name Resolution NetBIOS Netlogon/ Browsing SMB TCP 139 TCP 137 UDP 137 UDP 138 TCP 445 UDP 445 LDAP TCP 389 UDP 389 LDAP SSL LDAP GC LDAP GC SSL DNS TCP 636 TCP 3268 TCP 3269 TCP 53 10

11 Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco ICM/IP Contact Center Enterprise Edition Port Utilization UDP 53 /Port Kerberos TCP 88 UDP 88 NTP UDP 123 SQL Server TCP 1433 see Q UDP 1434 Network Management and Administration SNMP SNMP Trap Syslog Telnet RDP (Terminal Services) pcanywhere UDP 161 UDP 162 UDP 514 TCP 23 TCP 3389 TCP 5631 UDP 5632 VNC TCP 5900 TCP 5800 (Java HTTP) RealVNC 4.0 Customer Interaction Analyzer HTTP File Transfer TCP 80 HTTP Data Replication TCP 8080 VPN/Terminal Services TCP 3389 TCP 80 TCP 8080 Call Recording Server Call Recording Server Call Recording Server 11

12 (CAD) Port Utilization Chapter 1: Cisco ICM/IP Contact Center Port Utilization (CAD) Port Utilization (CAD) Port Utilization For Product Revisions: CAD 7.1(1) Table 2: (CAD) Port Utilization Server or Application /Port Desktop Monitor Chat TCP TCP Cisco Desktop Base Services CTI OS TCP CTI OS Server Chat TCP Cisco Desktop Base Services Chat RTP UDP Cisco Desktop VoIP Monitor Service VoIP UDP RTP UDP Cisco Desktop Recording Server Playback UDP Cisco Desktop Base Services LRM TCP Chat TCP TCP Enterprise TCP Rascal TCP Directory TCP LDAP 12

13 Chapter 1: Cisco ICM/IP Contact Center Port Utilization (CAD) Port Utilization Server or Application TrueUpdate TCP 8088 /Port Tomcat LRM TCP Cisco Desktop Base Services For Redundancy MSL UDP Cisco Desktop Base Services For Redundancy Directory TCP Cisco Desktop Base Services For Redundancy LRM TCP Cisco Desktop VoIP Monitor Service LDAP TCP Cisco Desktop VoIP Monitor Service LRM TCP Cisco Desktop Recording Service LDAP TCP Cisco Desktop Recording Service LRM TCP Cisco Desktop Administrator Enterprise TCP Cisco Desktop Administrator Directory TCP Cisco Desktop Administrator TAI TCP Cisco Desktop Administrator Sync TCP Cisco Desktop Administrator TrueUpdate TCP 8088 Cisco Desktop Administrator Tomcat IPPA TCP Browser Edition New in Release 7.1(1) Tomcat TCP 8088 Browser Edition New in Release 7.1(1) GED-188 Side A: TCP CTI Server Call Events Side B: TCP MSSQL TCP 1433 Cisco ICM Distributor Rascal AXL (SOAP) Dynamic TCP 80 Cisco CallManager Cisco Desktop VoIP Monitor Server Primary Server TCP

14 Cisco Monitoring Suite (RMS) Port Utilization Chapter 1: Cisco ICM/IP Contact Center Port Utilization Server or Application IP Discovery TCP /Port Cisco Desktop Base Services AXL (SOAP) Dynamic TCP 80 Cisco CallManager Phone MAC Address Lookup Cisco Desktop Recording Server Primary Server TCP Cisco Desktop Base Services IP Discovery RTP TCP UDP Cisco Desktop Base Services Cisco Desktop VoIP Monitor Server Cisco Monitoring Suite (RMS) Port Utilization Cisco Monitoring Suite (RMS) Port Utilization For Product Revisions: RMS 2.1 Table 3: Cisco Monitoring Suite (RMS) Port Utilization Listener /Port RPC, NetBIOS, SMB, Named Pipes TCP/UDP 135 TCP/UDP 137 TCP 139 UDP 138 Logger LGMapper LGArchiver Listener (Peer) See "HOW TO: Configure RPC Dynamic Port Allocation to Work with Firewall" at Microsoft KB for information about configuring RPC to work with a firewall. TCP/UDP 445 EMT TCP Listener 14

15 Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco Unified Contact Center Management Portal Port Utilization AlarmTracker /Port DCOM/RPC (AlarmTracker Client) TCP/UDP 135 TCP LGMapper For information about RPC and how to configure DCOM to work with firewalls, see "Using Distributed COM with Firewalls" 1 DCOM/RPC (AlarmTracker Client Tools) TCP/UDP 135 TCP LGArchiver For information about RPC and how to configure DCOM to work with firewalls, see "Using Distributed COM with Firewalls" 2 SDDSN SDDSN Phone Home TCP Third Party (e.g. CVP) RPC, NetBIOS, SMB TCP/UDP 135 Listener SDDSN Server < > Listener TCP/UDP 137 TCP 139 UDP 138 TCP/UDP 445 Cisco Unified Contact Center Management Portal Port Utilization Cisco Unified Contact Center Management Portal Port Utilization for Product Revision 7.1(1) Browser HTTP HTTPS /Port TCP 80 Web Application Server A TCP 443 1) Web Application Server (A or B) Web Application Server (A or B) 2) 15

16 Cisco Unified Contact Center Management Portal Port Utilization Chapter 1: Cisco ICM/IP Contact Center Port Utilization /Port SQL TCP 1433 DB Server A LDAP TCP 389 Web Application Server B SQL TCP 1433 UDP 389 DB Server B Domain Controller DB Server A DB Server B DB Server A Replication Services TCP 7500 DB Server B SQL TCP 1433 DB Server B HDS (x) A HDS (x) B RMI Registry TCP 2099 TCP 2099 AW (x) A For ConAPI Client/CMS_JServer connection HTTP TCP 80 CallManager (x) HTTPS TCP 443 CallManager (x) LDAP TCP 389 UDP 389 Domain Controller SMB over IP UDP 445 TCP 445 DB Sever B DB Server B Replication Services TCP 7500 DB Server A SQL TCP 1433 DB Server A HDS (x) A HDS (x) B RMI Registry TCP 2099 TCP 2099 AW (x) B For ConAPI Client/CMS_JServer connection HTTP TCP 80 CallManager (x) HTTPS TCP 443 CallManager (x) AW A RMI Registry TCP 2099 TCP 2099 DB Server A For ConAPI Client/CMS_JServer connection CmsNode UDP 9000 AW A Ping Port for ConAPI services AW B 16

17 Chapter 1: Cisco ICM/IP Contact Center Port Utilization Cisco Unified Contact Center Management Portal Port Utilization /Port RMI Registry TCP 2099 TCP 2099 DB Server B For ConAPI Client/CMS_JServer connection CmsNode UDP 9000 AW B Ping Port for ConAPI services These assume all server names are either TCP/IP addresses or DNS names (hence no NETBIOS port requirements). Ports are also required to access all Unified Contact Center Management Portal servers for support reasons (either pcanywhere or Terminal Services). Note: This list does not include standard Windows ports such as DNS and Kerberos. 17

18 Cisco Unified Contact Center Management Portal Port Utilization Chapter 1: Cisco ICM/IP Contact Center Port Utilization 18