PI Connector for Ping 1.0. User Guide

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1 PI Connector for Ping 1.0 User Guide

2 OSIsoft, LLC 777 Davis St., Suite 250 San Leandro, CA USA Tel: (01) Fax: (01) Web: PI Connector for Ping 1.0 User Guide 2016 by OSIsoft, LLC. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, mechanical, photocopying, recording, or otherwise, without the prior written permission of OSIsoft, LLC. OSIsoft, the OSIsoft logo and logotype, Managed PI, OSIsoft Advanced Services, OSIsoft Cloud Services, OSIsoft Connected Services, PI ACE, PI Advanced Computing Engine, PI AF SDK, PI API, PI Asset Framework, PI Audit Viewer, PI Builder, PI Cloud Connect, PI Connectors, PI Coresight, PI Data Archive, PI DataLink, PI DataLink Server, PI Developer s Club, PI Integrator for Business Analytics, PI Interfaces, PI JDBC driver, PI Manual Logger, PI Notifications, PI ODBC, PI OLEDB Enterprise, PI OLEDB Provider, PI OPC HDA Server, PI ProcessBook, PI SDK, PI Server, PI Square, PI System, PI System Access, PI Visualization Suite, PI Web API, PI Web Services, and RLINK are all trademarks of OSIsoft, LLC. All other trademarks or trade names used herein are the property of their respective owners. U.S. GOVERNMENT RIGHTS Use, duplication or disclosure by the U.S. Government is subject to restrictions set forth in the OSIsoft, LLC license agreement and as provided in DFARS , DFARS , FAR , FAR , as applicable. OSIsoft, LLC. Version: 1.0 Published: 1 April 2016

3 Contents Introduction to PI Connector for Ping... 1 AF structure for PI Connector Ping data...1 Data source reference for Ping... 2 Complete pre-installation tasks for connectors...3 Software requirements for connectors... 3 Connector security... 3 Create the Windows account for the connector... 4 Create the PI identity for the connector... 4 Map the Windows account to the PI identity...5 Enable PI Data Archive access for the PI identity...5 Create and configure security for the PI AF 2.7 database...5 Enable PI AF database access for the Windows account... 6 Identify the administration port number...7 Identify administration group users... 7 Install the connector... 9 Configure silent installation for connectors... 9 Change connector installation settings Uninstall the connector Uninstall the connector in silent mode Configure the PI Connector for Ping Open the PI Connector Administration Site page...15 Configure the server list Modify the server list Configure data source access...16 Add data sources to the PI Connector for Ping Modify data sources...18 Modifications to PI Connector's PI AF structure Supported modifications Start data collection Connector administration Verify data collection...21 Verify connection from data source to PI Connector Diagnostics...21 Advanced Diagnostics Technical support and other resources PI Connector for Ping 1.0 User Guide iii

4 Contents iv PI Connector for Ping 1.0 User Guide

5 Introduction to PI Connector for Ping The PI Connector for Ping enables users to specify a list of end points to monitor for network responsiveness. The end points can be organized into data sources enabling users to logically organize their networks and apply different monitoring configurations to each group of end points. The PI Connector for Ping sends an echo request to each end point in a data group at a user configured frequency. It automatically creates an asset model based on the data groups and end points including the creation of PI points for real-time data storage. AF structure for PI Connector Ping data The PI Connector for Ping will create a hierarchical asset model of the end points including meta data and time series data references. You can view the PI Asset Framework elements and attributes for PI Connector for Ping using PI System Explorer. There are three levels to the asset hierarchy: Data Source -> Hostname -> IP Address. Data Quality Each ping request includes a status value. If a ping response is successfully returned, the status will be "Success". In the event that the ping request fails, a status will be written to indicate the root cause. Example 1: Ping timeout with status. When the connector determines that an IP address is not reachable, it updates IP statuses to Comm Fail. PI Connector for Ping 1.0 User Guide 1

6 Introduction to PI Connector for Ping Data source reference for Ping The AF asset model for the connector will include meta derived from the connector user configurations and data returned from local DNS server. You can view the attributes and their values using the PI System Explorer. The Ping data source element is based on Connector. Data Source element template. Element names use the data sources' names given by users when they are created. Attribute Description Value Data Source Name Data source name String Group Description Ping Frequency Description for data source group Time internal between two ping requests string integer Echo Count Echo count for each ping request Integer Ping Host Name Attributes The following table lists AF attributes and Ping host name descriptions Attribute Description Value Host name Host name String FQDN Fully qualified domain name string Ping IP Address Attributes The Ping IP element is based on the Ping Attribute Description Value IP Address IP address associated with host names String Active If this IP address is still active String Status Ping request error code String DoNotFragment If the packet is fragment Boolean PayloadSize RoundTripTime Packet s payload size (bytes, default=32) Ping response time (milliseconds) Int Int 2 PI Connector for Ping 1.0 User Guide

7 Complete pre-installation tasks for connectors Before installing the software, complete the following tasks. 1. Verify your system meets software requirements for the connector. See Software requirements for connectors. 2. If the data source has additional requirements for installation, complete those tasks. 3. Configure security for the connector and your network. See Connector security. 4. Identify the administration port number. 5. Identify administration group users. Software requirements for connectors Connectors require the following versions of related software: PI System PI Data Archive (version x) or later PI Asset Framework 2015 (version 2.7.x) or later Microsoft Windows 64-bit system Server class: Windows Server 2008 SP2 or later Client class: Windows Vista SP2 or later Web browser HTML5-compliant web browser for access to the PI Connector Administration Site page. The following browsers are supported (in desktop mode only): Microsoft Internet Explorer, versions 11 and 10 Google Chrome, version 44 Mozilla Firefox, version 39 Apple Safari, version 8 Opera software Opera browser, version 30 Connector security Connector access to PI Data Archive and PI Asset Framework (PI AF) servers is based on Windows Integrated Security. To use Windows Integrated Security, you must use PI Data Archive or later and PI AF 2012 or later. Note: Configure security settings before starting the connector. PI Connector for Ping 1.0 User Guide 3

8 Complete pre-installation tasks for connectors Configure security settings for connectors to provide the connector secure access to your PI System. Security must be configured to allow the connector to write to both the PI Data Archive and PI AF servers. For more information about configuring security, refer to the following guides: For PI Data Archive, see PI Data Archive Introduction to System Management Guide For PI AF, see PI Asset Framework Installation and Upgrade Guide Some data source protocols are inherently insecure. OSIsoft recommends you review the security standards for your data source to determine the appropriate security measures necessary to secure your system. Create the Windows account for the connector When choosing an account type, consider that: Windows domain accounts are the more secure option for hosting the connector. In a domain environment, a domain controller performs authentication for centralized control. Windows workgroups are the less secure option for hosting the connector. In a workgroup environment, all computers are peers and authentication is performed locally. For best security, run the connector on a host that is a member of a Windows domain and use a domain account for its identity. Before you start Determine whether your computer is part of a Windows domain or workgroup. Computer domain information can be found in the Control Panel system information, in the Computer name, domain, and workgroup settings area. 1. Create the account. If your computer is part of a domain, create a dedicated domain account for the connector. You must have domain administrator privileges to create domain accounts. Note: For domain accounts, the account should not be a member of the host's local administrators group. If your computer is part of a workgroup, create identical local accounts on every machine that hosts either the connector, the PI Data Archive server, or PI AF server, using the same user name and password for each account. You must have local administrator privileges to create local accounts. Create the PI identity for the connector Create the PI identity to give the connector permission to write data to the PI Data Archive. 4 PI Connector for Ping 1.0 User Guide

9 Complete pre-installation tasks for connectors 1. Launch PI System Management Tools (PI SMT). 2. Click Security > Identities, Users, & Groups, and then click the PI Identities tab. 3. Right-click within the pane, and then click New Identity. The New Identity window opens. 4. Configure the settings for the identity. The PI identity for the connector must have permission to write to the PI Data Archive. 5. Click Create. Map the Windows account to the PI identity 1. Launch PI System Management Tools. 2. Click Security > Identities, Users, & Groups, and then click the PI Identities tab. 3. Double-click the PI identity for the connector, and then add the account to be used by the connector to the Windows Account field. 4. Add the PI identity to the PI Identity field, and then click OK. Enable PI Data Archive access for the PI identity Provide the new PI identity for the connector with the required access to the PI Data Archive using PI System Management Tools. Before you start You must have already created a PI identity for the connector. 1. Launch PI System Management Tools, and then click Security > Database Security. 2. Right-click the PIPOINT table, and then click Properties. The Security window opens. 3. Click Add to open the Select window, and then select the identity to add to the access control list. 4. Enable read and write access to the PIPOINT table, and then click OK to save the settings and close the window. Create and configure security for the PI AF 2.7 database If you are installing the connector on a PI System that uses PI AF 2.7, you must perform the following steps to create and configure the PI AF database. PI Connector for Ping 1.0 User Guide 5

10 Complete pre-installation tasks for connectors Failure to create and configure the PI AF 2.7 database results in an error message when you start the connector that reads: Cannot complete the operation because the user does not have rights to write to Element 'X' with Unique ID 'Y'. Manually create the PI AF database and provide the Windows account for the connector with the required access to PI AF using PI System Explorer. Optionally, the connector can automatically create the database depending on the proper permissions. Note: You must be logged into a Windows account that has PI AF administration privileges to perform the following procedure. 1. To manually create the PI AF database, open PI System Explorer and click the Database button. The Select Database window opens. 2. Click the New Database button. 3. Enter the name for the database and click OK. Note: The new database name must match the name used in the server configuration for the connector. PI System Explorer creates the new PI AF database. 4. Enable access to the database for the Windows account for the connector. Right-click on the new database, click Security, and then select and configure each of the following menu options: Elements Element templates Enumeration sets Optional: Event Frames. This is required only when the connector generates Event Frames. For each option, click on the Windows account for the connector, then select Allow for the Read/Write and Read/Write Data permissions. 5. Click OK to save the settings and close the window. Enable PI AF database access for the Windows account Provide the Windows account for the connector with the required access to the PI Asset Framework (PI AF) database using PI System Explorer. Note: If you are using PI AF 2.7, you must manually create the database and then configure security. See Create and configure security for the PI AF 2.7 database. Before you start You must have already created a Windows account for the connector. 6 PI Connector for Ping 1.0 User Guide

11 Complete pre-installation tasks for connectors 1. Launch PI System Explorer, and then click the Database button. The Select Database window opens. 2. Click the security icon. The Permission for Databases window opens. 3. Click Add, and then select the Windows account for the connector. 4. Select the Read/Write and Read/Write Data check boxes, and then click OK. 5. Click OK to save the settings and close the window. Identify the administration port number The connector service uses a TCP port to host the administration web service. 1. Determine an unused TCP port for the administration web service before installing the connector software. You will be prompted to enter this port number during installation. Identify administration group users To configure and administer the connector, users must belong to the local Windows PI Connector Administrators group. 1. Identify all local or domain users that require administrative privileges and add them to the PI Connector Administrators group. You will be prompted to add these users during installation. Or, you can use Windows administration tools to add or remove users from the PI Connector Administrators group at any time. Note: Use care when selecting users for the administration group. Users will be able to locally or remotely stop and start the connector, and modify configurations. PI Connector for Ping 1.0 User Guide 7

12 Complete pre-installation tasks for connectors 8 PI Connector for Ping 1.0 User Guide

13 Install the connector If the PI System software included in the connector setup kit has not been installed yet, the connector setup wizard prompts you to configure the additional software included in the setup kit before installing and configuring the connector software. Before you start Complete pre-installation tasks for connectors. Ensure all connector-specific installation requirements are met. You must be logged in to a Windows account with administrator privileges. 1. Start the connector installation kit. 2. Set the extraction path for the installation files and click OK. The connector setup wizard opens. 3. Install and configure all required software using the installation wizard. The setup program installs the prerequisite software and opens the connector installation wizard to guide you through connector configuration choices. 4. Configure the following items: Administration port number for hosting the administration web service Windows service account information Optional: Alternate file path for buffer and other local files 5. Click Install. 6. Add all local or domain users that require administrative privileges to the PI Connector Administrators group, and then click Next. Users must belong to this group to configure and perform administrative tasks for the connector. 7. Click Finish to exit the installer. Configure silent installation for connectors You can install this software with the Windows silent installation feature. Sometimes called an unattended installation, silent installation requires no feedback during the setup process. System administrators with an automated software distribution application might use silent installation to deploy software automatically to large numbers of corporate desktops. Modify the silent.ini file to configure silent installation. Configuring the silent.ini file determines items that you would have selected during a normal installation with the setup wizard. PI Connector for Ping 1.0 User Guide 9

14 Install the connector Before you start Complete pre-installation tasks for connectors. 1. Prepare the silent installation file path and identify the status of supporting software. a. Run the connector installation kit self-extracting executable file. The self-extracting dialog box opens. You will only complete the step to extract the installation files, not actually proceed to install the connector or prerequisites. b. Enter an extraction path and click OK. The installation files are extracted and the setup program opens. c. Cancel the installation. 2. Go to the extraction folder, and open the silent.ini file in a text editor. 3. Modify the COMMANDLINE section for module 10 for the connector. See the silent.ini file included in the setup kit for more details about each of the configurable settings: Required: SERVICE_ACCOUNT. Set this property to the name of the Windows account for the connector service. Required: SERVICE_ACCOUNT_PASSWORD. Set this property to the password for the Windows account for the connector service. Warning: The password in the silent.ini file is visible to any user who has read access to the file. Protect all copies of the file with an access control list that allows read access to only a white list of users who know the password and denies read access to all other users. Preferably, remove the file immediately after installation. If longterm retention is necessary, keep the file on removable media that is stored in a physically secure location. Optional: USERPORT Optional: ALTERNATEFILEPATH 4. To run the silent installation, open a command prompt window, change the working directory to the extraction path, and enter setup.exe -f silent.ini. 10 PI Connector for Ping 1.0 User Guide

15 Change connector installation settings Change installation settings for the connector in order to: Reinstall the connector software Replace missing files from the installation Change the administration port number Change the location of the buffer and data files Change the Windows account for the connector service Note: To remove users from the PI Connector Administrators Group, modify the Windows User Accounts configuration through the Windows Control Panel. 1. Open Programs and Features as an administrator from the Windows Control Panel. 2. Select the connector program, and then click Change. Note: Changing installation settings stops the connector service. The setup wizard opens. 3. Click Next. The installation and change options are shown. 4. Click Change to modify the settings. 5. Change installation configurations using the wizard. PI Connector for Ping 1.0 User Guide 11

16 Change connector installation settings 12 PI Connector for Ping 1.0 User Guide

17 Uninstall the connector Uninstall the connector in one of two ways: From the Windows menu, click Control Panel > Programs and Features, then select the connector and click Uninstall. In the extraction folder created by the installation kit, right-click the ConnectorName.msi file and then click Uninstall on the shortcut menu. Uninstall the connector in silent mode Use silent mode to uninstall the connector from the command line. Before you start The original ConnectorName.msi file or a copy of the same version must be used for silent uninstall. 1. Open a command prompt window and enter msiexec -x ConnectorName.msi -qn. PI Connector for Ping 1.0 User Guide 13

18 Uninstall the connector 14 PI Connector for Ping 1.0 User Guide

19 Configure the PI Connector for Ping To begin collecting data, add and configure the servers and data sources for the connector. Open the PI Connector Administration Site page Configure and perform administration tasks for the connector from the PI Connector Administration Site page using an HTML5-compatible browser. Before you start In order to configure the connector: The user account must belong to the local Windows PI Connector Administrators security group. The connector service must be running. From the Windows menu, run services.msc to open the Services window, and then locate and start the connector service. If you want to access the PI Connector Administration Site from remote computers, configure your firewall to permit remote access to the service port. 1. From the Windows menu, click All Programs > PI System > PI Connector for connector_name Administration. Substitute the name of the connector you are configuring for connector_name. Note: Some web browsers will not recognize the security certificate from the administration site. Allow your browser to access the site. The PI Connector Administration Site page opens to the main Overview page. Configure the server list Add and configure PI Data Archive and PI AF for communication with the connector. You can add and remove servers without stopping the connector data collection. Note: The connection status of a server stays Disconnected until the connector begins collecting data. 1. On the PI Connector Administration Site page, click the Server List link. The Server List pane displays the PI Data Archive and PI AF servers for the connector. 2. Add and configure one or more PI Data Archive servers to the PI Data servers list, and then click Add. PI Connector for Ping 1.0 User Guide 15

20 Configure the PI Connector for Ping Note: For a PI Data Archive collective, add each member of the collective to the PI Data servers list, not the collective itself. PI Data servers A descriptive name or alias for the PI Data Archive server. Hostname or IP address The host name or IP address of the PI Data Archive server. 3. Add and configure one or more PI AF servers to the PI Asset servers list, and then click Add. PI Asset servers A descriptive name or alias for the PI AF server. Hostname or IP address The host name or IP address of the PI AF server. 4. Enter additional information for the PI AF server, and then click Keep these settings. PI Asset Database The name of the PI AF database. Root PI Asset Path The root path for PI AF. PI Data server Modify the server list The name or alias for the associated PI Data Archive. Modify the server list for the connector from the PI Connector Administration Site page. You can add and remove servers without stopping the connector data collection. 1. In the navigation pane, click Server List, or click the Add or modify servers link in the Servers configured to receive data from the connector area. 2. To modify the server list, choose one of the following options: Add a new server. Remove an existing server. 3. To modify an existing server, delete the server, then add it with the new configuration parameters. Configure data source access See the Connector security section. 16 PI Connector for Ping 1.0 User Guide

21 Configure the PI Connector for Ping Add data sources to the PI Connector for Ping Add data sources and configure them for data collection from the PI Connector Administration Site page. 1. From the Overview page, click the Data Source List link, or click Add or modify data sources in the Data sources area. 2. To add a new data source, enter the name in the Data source name field, and then click Add and configure. Note: All Data source name values for the connector must be unique. Data source names are not case-sensitive. For example, DataSource1 and DATASOURCE1 are considered the same. The configuration window opens. 3. Enter and select your data source parameters. Note: There are two ways to specify the list of host name end points to monitor with ping requests: IP Address Range or File Upload. Users can choose to use one or the other but not both. PI Connector for Ping 1.0 User Guide 17

22 Configure the PI Connector for Ping Data Source Description Optional: Description of the data source configuration. Collect Data Required: Indicate if the data source is actively being queried with ping requests. User's may wish to temporarily disable a data group for network maintenance or other system management activities. The default value is true. IP Address Range Optional: Subnet IP address range with wildcard mask or CIDR notation. The biggest subnet that can be specified is a /24 or class C network. Ensure that the specified subnet does not overlap with a subnet that is specified in a different configuration. File Upload Optional: Upload a list of hostnames for monitoring. The file must contain a list of comma separated host names. A text or CSV file format is supported. Pick List Required: Users must user either File Upload or IP Address Range to input a list of host names to monitor. The Pick List displays the list of host names and enables users to remove specific entries from the data source list for monitoring. Echo Count Required: The echo count for each ping request. The lower limit is 1 and the upper limit is 20. The default value is 1 echo per ping request. Ping Frequency Required: The time interval between two ping request and the lower limit is 1 second and the upper limit is 2,147,483,647 seconds The default value is 300 seconds. 4. Click Save. The Data Source List page opens and lists the new data source. Modify data sources Modify data sources for the connector from the PI Connector Administration Site page. 1. Click the Data Source List link, or click Add or modify data sources in the Data sources for the PI Connector area. 2. Click the See Configuration link. 3. Edit the data source configurations and click Save. 18 PI Connector for Ping 1.0 User Guide

23 Configure the PI Connector for Ping Modifications to PI Connector's PI AF structure You can modify the PI AF structure that is generated by the PI Connector. The topics that follow describe modifications that you can make to the PI AF structure without interfering with the functionality of the PI Connector. Unsupported modifications are also shown. Supported modifications Add custom PI AF attributes You can add custom attributes to the elements that were generated by the PI Connector. To enable the ability to add custom attributes, perform the following steps: 1. Open PI System Explorer and open the PI AF database associated with the PI Connector 2. In the Elements menu, find the element you wish to modify and determine template from which it is derived. 3. Open the Element Templates menu by selecting Library > Templates > Element Templates, then locate the template from step 2 and check the Allow Extensions checkbox on the General tab. 4. Return to the desired element in the Elements menu and add the custom attribute(s). Note: Any custom attributes that are added cannot be configuration items; that is, the Configuration Item checkbox must not be checked for the attributes. Custom attribute templates can also be added to an element template, as long as Allow Extensions is checked on the element template and the Configuration Item checkbox is not checked for any attribute templates that were added. PI AF Template modification Several modifications to PI AF element templates that are generated by the PI Connector are allowed. You can add Extended Properties to the element template, assign a category to attribute templates, and check the Allow Extensions checkbox. You can also add PI AF Analysis rules directly to an element or an element template. Unsupported Modifications The following modifications to the PI AF structure that is generated by the PI Connector are not currently supported: Deleting element templates created by the PI Connector Renaming element templates created by the PI Connector Deleting template attributes created by the PI Connector Renaming template attributes created by the PI Connector PI Connector for Ping 1.0 User Guide 19

24 Configure the PI Connector for Ping Start data collection Begin data collection from the PI Connector Administration Site page after configuring the connector. 1. From the Overview page, find the Status of the connector area. 2. Click Start connector. 20 PI Connector for Ping 1.0 User Guide

25 Connector administration Perform administrative tasks from the PI Connector Administrative Site page. Verify data collection View PI tag time stamps and current values using PI System Management Tools (PI SMT) to confirm that the connector is collecting data. Before you start Ensure the connector service status is Running. From the Start menu, run services.msc, then locate the connector service. 1. Open PI SMT and click System Management Tools > Data > Current Values, and then click the Tag Search button. The Tag Search window opens. Tags are the name attribute of PI points. 2. Change the Point Class value to base. 3. Enter the product name for the connector, surrounded by asterisks, in the Tag Mask field, and then click Search. For example, enter *hart* when searching for PI points for PI Connector for HART-IP. 4. Select one or more tags and click OK. The Current Values area displays the current time stamp and value of the PI points. Verify connection from data source to PI Connector Open the PI Connector Administration Site page. In the Status of the connector area, the status message is "Connector is running" and the link is Stop Connector. In the Data sources area, each data source status indicates one or more Data Listener clients. Diagnostics Diagnostic information is available by navigating to the PI Connector Administration Site page and clicking the Diagnostics link. Navigate to each diagnostic section by clicking its tab. PI Data Server Connections Each PI Data Archive server on the server list displays the name, connection status, number of buffers, and buffered events. PI Connector for Ping 1.0 User Guide 21

26 Connector administration PI Asset Server Connections Each PI Asset Framework (PI AF) server on the server list displays the name, connection status, number of buffers, buffered events, and PI asset count. Advanced Diagnostics The Advanced Diagnostics tab provides additional diagnostics for the connector. For more information, see Advanced Diagnostics. Log Configuration By default, connectors log warning and error messages. Change logging settings from the Log Configuration tab. The most recent 1000 messages logged by the current connector service process are available by selecting Message Logs on the Advanced Diagnostics tab. Also, logging information for connectors is available in the Windows Event Viewer in a log called PI Connectors, located in the Applications and Services Logs folder. Advanced Diagnostics View information about streams, message logs, and buffer disk usage in the Advanced Diagnostics tab. Streams A stream represents a series of events from a data source like a sensor or device. A stream has a schema that defines how to assign values to the properties of the data source. ID The unique string ID of a connector data stream. Schema The name of the data type schema. OnNextCount The accumulated event count from a connector data stream. Message Logs The Message Logs contain important status events and errors generated by the connector. Only the 1000 most recent messages logged by the current connector service process are available on the Diagnostics page. Older messages are stored in the Windows Event Log. Timestamp The time the message was logged. Message The event message. Buffer Disk Usage The buffer contains data that has been collected but not yet sent to the target destination. 22 PI Connector for Ping 1.0 User Guide

27 Connector administration Name The name of the buffer disk. CurrentDiskUsage The amount of disk space currently used by a buffer file. The connector allocates buffer files on startup and when it needs additional buffers. The size of the buffer file is not an indication of the amount of buffered data. MaxDiskUsage The maximum amount of disk space for buffers. PercentDiskUsed The percentage of total disk space being used. PI Connector for Ping 1.0 User Guide 23

28 Connector administration 24 PI Connector for Ping 1.0 User Guide

29 Technical support and other resources For technical assistance, contact OSIsoft Technical Support at or through the OSIsoft Tech Support Contact Us page ( The website offers additional contact options for customers outside of the United States. When you contact OSIsoft Technical Support, be prepared to provide this information: Product name, version, and build numbers Details about your computer platform (CPU type, operating system, and version number) Time that the difficulty started Log files at that time Details of any environment changes prior to the start of the issue Summary of the issue, including any relevant log files during the time the issue occurred To ask questions of others who use OSIsoft software, join the OSIsoft user community, PI Square ( Members of the community can request advice and share ideas about the PI System. The PI Developers Club space within PI Square offers resources to help you with the programming and integration of OSIsoft products. PI Connector for Ping 1.0 User Guide 25

30 Technical support and other resources 26 PI Connector for Ping 1.0 User Guide

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