Abstract. Avaya Solution & Interoperability Test Lab

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1 Avaya Solution & Interoperability Test Lab Configuring Avaya SIP Enablement Services and Avaya Communication Manager to Load Balance and Fail over across C-LANs on the Avaya G650 Media Gateway - Issue 1.0 Abstract These Application Notes describe the administrative steps required to use the Avaya SIP Enablement Services (SES) Adjunct System and Media Server Address Map capabilities in conjunction with Avaya Communication Manager. The Adjunct System feature allows Avaya SES to load balance incoming calls across a set of IP addresses and failover to the next IP address in the Adjunct Server list in the event of a failure. When routing calls to a Vector Directory Number (VDN) over a SIP trunk, the Avaya SES Adjunct System functionality provides load-balancing and failover across multiple C- LANs in an Avaya G650 Media Gateway controlled by Avaya Communication Manager. Media Server Address Maps are used by Avaya SES to deliver incoming SIP trunk calls to non-sip Communication Manager extensions. When using Avaya SES in conjunction with C-LANs on Avaya G650 Media Gateways, it is possible to provision multiple C-LAN IP addresses in Media Server Address Maps to prevent the C-LANs from being a single point of failure for these types of calls. The Look Ahead Routing (LAR) feature of Avaya Communication Manager provides failover functionality across multiple SIP signaling groups for outgoing calls. The configurations described in these Application Notes apply to scenarios where Avaya SES is being used for SIP trunking only. Load-balancing and C-LAN failover are not currently supported for SIP endpoints. 1 of 25

2 1. Introduction Avaya SIP Enablement Services (SES) supports an Adjunct System feature which allows the server to load balance incoming calls across a set of IP addresses and fail over to the next IP address in the Adjunct Server list in the event of a failure. This capability is typically used to support SIP-based deployments of Avaya Modular Messaging and Avaya Voice Portal. For example, calls destined for the Modular Messaging pilot number are load balanced across the set of Messaging Application Servers (MAS). Similarly, calls destined for a Voice Portal application are load-balanced across the set of Media Processing Platforms (MPP). In certain SIP trunking scenarios, the Avaya SES Adjunct System can be used to load balance and fail over across multiple C-LANs associated with an Avaya G650 Media Gateway. Specifically, calls received over a SIP trunk destined for a Vector Directory Number (VDN) on Avaya Communication Manager can be load balanced by Avaya SES across multiple C-LANs. Avaya SES can also fail over to the next C-LAN in the Adjunct Server list in the event of a C- LAN failure. Media Server Address Maps are used by Avaya SES to deliver incoming SIP trunk calls to Avaya Communication Manager extensions. When utilizing Avaya SES in conjunction with C-LANs on Avaya G650 Media Gateways, it is possible to provision multiple C-LAN IP addresses in Media Server Address Maps to prevent the C-LANs from being a single point of failure for these types of calls. The Look Ahead Routing (LAR) feature of the Avaya Communication Manager provides the failover functionality across multiple SIP signaling groups for outgoing calls. The configurations described in these Application Notes apply to scenarios where Avaya SES is being used for SIP trunking services only. Load-balancing and C-LAN failover are not currently supported for SIP endpoints. Figure 1 shows the configuration for these Application Notes. An Avaya S8300 Server with an Avaya G700 Gateway is used to simulate the SIP Service Provider used for access to the PSTN. The data center includes an Avaya SES Server and an Avaya S8710 Server with an Avaya G650 Media Gateway. The Avaya G650 Media Gateway includes two C-LANs. SIP trunks are configured between the SIP Service Provider and Avaya SES as well as between Avaya SES and Avaya Communication Manager in the data center. Avaya SES is configured with an Adjunct System. The Adjunct System consists of an Application ID, which is the VDN configured on Avaya Communication Manager, and two adjunct servers corresponding to the two C-LANs in the Avaya G650 Media Gateway. When a customer calls the VDN, Avaya SES load balances calls across the two C-LANs. The call will be directed to the next C-LAN if one of the C-LANs fails to complete the call. To direct incoming calls other than those destined for the Application ID to the Avaya Communication Manager, Avaya SES is configured with a Media Server Address Map. The 2 of 25

3 Media Server Address Map is configured with two contacts corresponding to the two C-LANs. Avaya SES will direct the call to the secondary C-LAN if the call cannot be completed via the primary C-LAN. Unlike the Adjunct System, calls are not load balanced across multiple Media Server Address Map contacts. On Avaya Communication Manager in the data center, two SIP signaling groups (and associated trunk groups) are configured for Avaya SES, one for each C-LAN. A route pattern is configured to consist of those two trunk groups and is used for outgoing calls. When the two trunk groups are enabled with the Look Ahead Routing (LAR) feature, Avaya Communication Manager will direct the call to the secondary trunk group if the call cannot be completed via the primary trunk group. Figure 1: C-LAN Load-Balancing and Failover Configuration 2. Equipment and Software Validated Table 1 below shows the versions verified in these Application Notes. Equipment Software Avaya S8300 and S8710 Servers Avaya Communication Manager 5.0 (Load 825.4), Patch Avaya Enablement Services 5.0 (Load ) Avaya DCP 6408D+ Avaya 4620 H.323 Phone 2.3 Table 1: Equipment and Software Validated 3. Configurations This section only shows the configuration related to load-balancing and failover on Avaya SES and Avaya Communication Manager at the data center. Refer to [1] and [2] for general configuration information on Avaya SES, Avaya Communication Manager, and Avaya Media Gateways. The data center is configured with VDN and several digital phones are configured as agents. Refer to [3] for call center configuration information. 3 of 25

4 3.1. Configure Avaya SIP Enablement Services in the Data Center Configure Adjunct Systems Avaya SES is configured using a web browser. Set the URL of the browser to where IP-address is the IP address of the Avaya SES Master Administration system, and log in with proper credentials. When prompted, enter the password (not shown here). In these Application Notes, Avaya SES is configured as a simplex combined Home/Edge server with IP address The main administration screen will be displayed after logging in (not shown here). Click on Launch Administration Web Interface to display the Avaya SES administration interface. For incoming calls to the VDN, Avaya SES uses the Adjunct System to route calls to Avaya Communication Manager. Click on Add under Adjunct Systems on the left side of the main administration page to configure an adjunct system. Note that Adjunct Systems can only be created on an Avaya SES server deployed as a Home or as a combined Home/Edge. 4 of 25

5 Enter a descriptive name in the System Name field, such as Select the Host field. Keep Replace URI as unchecked by default. Click Add once the form is completed. Click Continue in the confirmation screen (not shown), resulting in the following screen. Click on List Application Ids(1) on the List Adjunct Systems screen to Edit, Delete or add another Application ID. Avaya Communication Manager VDN is configured as the Application ID. 5 of 25

6 Note that additional Application IDs can be added as needed to accommodate more VDNs. Since wildcard expressions are not supported in Application IDs, a limited number of VDNs can be supported using this method. Configurations requiring large numbers of VDNs should instead use Media Server address maps with multiple contacts, as described in Section Click on List Adjunct Servers(0) on the List Adjunct Systems screen, resulting in the following screen. Click on Add Another Adjunct Server to System of 25

7 Enter a descriptive name in the Server Name field, such as C-LAN1. Enter a Server ID, such as 1. Select TLS for the Link Type. Enter the Server IP Address of C-LAN1, such as Click Add once the form is completed. Click Continue in the confirmation screen (not shown), resulting in the following screen. Click on Add Another Adjunct Server to System of 25

8 Enter a descriptive name in the Server Name field, such as C-LAN2. Enter a Server ID, such as 2. Select TLS for the Link Type. Enter the Server IP Address of C-LAN2, such as Click Add once the form is completed. Click Continue in the confirmation screen (not shown), resulting in the following screen. This completes the Adjunct System configuration. When customers call the VDN, Avaya SES will load balance calls across the multiple Adjunct Servers, which in this case are the two C-LANs. The call will be directed to the next Adjunct Server in the list if the current Adjunct Server fails to complete the call. 8 of 25

9 Note that if a called number matches the Application IDs of one of the configured Adjunct Systems, Avaya SES will route the call based on the Adjunct System configuration. Other matching configurations, such as the Media Server Address Map in Section and the Host Address Map in Section 3.1.3, will not be used to route the call Configure the Media Server Address Map For incoming calls other than the VDN, Avaya SES uses a Media Server Address Map to route calls to Avaya Communication Manager. Click on Add under Media Servers on the left side of the main administration page to configure the Media Servers. Enter a descriptive name in the Media Server Interface Name field, such as C-LAN- 1. Select the Host field. Select TLS for the SIP Trunk Link Type. Enter the SIP Trunk IP Address, such as (the IP address of C-LAN-1). Enter the proper configuration for the Media Server. Click Add once the form is completed. 9 of 25

10 Click Continue in the confirmation screen (not shown), resulting in the following screen. Click on Add Another Media Server Interface. Enter a descriptive name in Media Server Interface Name, such as C-LAN-2. Select the Host field. Select TLS for the SIP Trunk Link Type. Enter the SIP Trunk IP Address, such as (IP address of C-LAN-2). Enter the proper configuration for the Media Server. 10 of 25

11 Click the Add button once the form is completed. Click Continue in the confirmation screen (not shown), resulting in the following screen. Click on Map for C-LAN-1 from the List Media Servers screen, resulting in the following screen. Click the Add Map In New Group. 11 of 25

12 Enter a descriptive name in the Name field, such as To-ACM. Configure the proper Pattern, such as ^sip:4.*. Avaya SES will route the calls to Avaya Communication Manager for any called number starting with the digit 4 (for example, the DCP phones in the data center with extensions and 40002). Leave the Replace URI checked by default. Click the Add button once the form is completed. Click Continue in the confirmation screen (not shown), resulting in the following screen. Click Add Another Contact to add another contact. 12 of 25

13 Enter the proper Contact field. Save time by copying the contact information from C- LAN 1 into the field and changing the IP address to that of C-LAN 2. Click Add once the form is completed. Click Continue in the confirmation screen (not shown), resulting in the following screen. This completes the configuration of the Media Server Address Map. If Avaya SES cannot complete the call using the primary contact (e.g., C-LAN 1), it will use the next contact (e.g., C-LAN 2), therefore providing failover functionality. 13 of 25

14 Configure the Host Address Map For outgoing calls, Avaya SES uses a Host Address Map to route calls to the PSTN. Click on List under Hosts on the left side of the main administration page to list the hosts. Click on Map, resulting in the following screen. Click on Add Map in New Group. Enter a descriptive name in the Name field, such as PSTN. Configure the proper pattern, such as ^sip:3.*. Avaya SES will use this host address map to route calls to numbers starting with digit 3 (for example, the phones with extensions and supported by the simulated SIP Service Provider). Click Add once the form is completed. 14 of 25

15 Click Continue in the confirmation screen (not shown), resulting in the following screen. Click on the Add Another Contact. Enter the Contact field, which in the sample configuration is The transport protocol is configured to TCP to match the configuration of the simulated SIP Service Provider (see Section 4.2). Click the Add button once the form is completed. Click Continue in the confirmation screen (not shown), resulting in the following screen. This completes the host address map configuration. 15 of 25

16 Configure Trusted Hosts Click on Add under Trusted Hosts on the left side of the main administration page to add the simulated SIP Service Provider as a trusted host. Avaya SES will not issue SIP authentication challenges to trusted hosts for incoming requests from the designated IP address. Click on Add to commit the change. This completes the Trusted Hosts configuration. 16 of 25

17 Change the Default SIP Timers on Avaya SES It is recommended to change the highlighted SIP parameters in the file /usr/impress/sipserver/etc/ccs.conf on the Avaya SES server. Restart the server after the change. Note that Timer B can be tuned to customers needs. It is set to 2 seconds for these Application Notes. Default Setting MM_PerContactWaitTime=2 LocationSetTimer=180 TimerB=32000 TimerC= New Setting MM_PerContactWaitTime=0 LocationSetTimer=180 TimerB=2000 TimerC= Timer B is the INVITE transaction timeout timer as defined in RFC If there is no response for the INVITE, Avaya SES will try the next contact or adjunct server after Timer B. Timer C is the proxy INVITE transaction timeout timer as defined in RFC The default value is 180 seconds. The MM_PerContactWaitTime timer is used for the Adjunct System to control when the next Adjunct Server is used if the current Adjunct Server is not available. It is recommended to configure it to 0. When MM_PerContactWaitTime is set to 0, the MM_PerContactWaitTime timer is updated to Timer C. For a queued call, Avaya Communication Manager will send a 182 queued message every minute to keep Timer C up to date. The call should stay in the queue until the calling party cancels the call. NOTE: Enabling this capability requires root level access. Root access can be obtained by exercising one of the following options: 1. Contact Communication Product Management through the Avaya or Business Partner account team to request the Root Access offer. 2. Contact the Network Integration Center (NIC) within Avaya Professional Services at: late.name=nic 3.2. Configure Avaya Communication Manager in the Data Center The node-names IP configuration is shown below. The IP of Avaya SES is list node-names NODE NAMES Type Name IP Address IP CLAN IP CLAN IP MEDPRO IP SES IP default IP procr of 25

18 The following screens show the configuration of signaling-group 1 and signaling-group 2. Signaling-group 1 is configured between C-LAN 1 and Avaya SES and signaling-group 2 is configured between C-LAN 2 and Avaya SES. The Far-end Domain is left blank so that these signaling-groups can accept any incoming calls from the SIP Service Provider via Avaya SES in the data center. Optionally, extend the Session Establishment Timer(min) to allow the call to stay in the queue longer. display signaling-group 1 SIGNALING GROUP Group Number: 1 Group Type: sip Transport Method: tls Near-end Node Name: CLAN-1 Far-end Node Name: SES Near-end Listen Port: 5061 Far-end Listen Port: 5061 Far-end Network Region: 1 Far-end Domain: Bypass If IP Threshold Exceeded? n DTMF over IP: rtp-payload Enable Layer 3 Test? n Session Establishment Timer(min): 120 Direct IP-IP Audio Connections? y IP Audio Hairpinning? n display signaling-group 2 SIGNALING GROUP Group Number: 2 Group Type: sip Transport Method: tls Near-end Node Name: CLAN-2 Far-end Node Name: SES Near-end Listen Port: 5061 Far-end Listen Port: 5061 Far-end Network Region: 1 Far-end Domain: Bypass If IP Threshold Exceeded? n DTMF over IP: rtp-payload Enable Layer 3 Test? n Session Establishment Timer(min): 120 Direct IP-IP Audio Connections? y IP Audio Hairpinning? n 18 of 25

19 The following screens show the trunk-group configurations for trunk groups 1 and 2. display trunk-group 1 Page 1 of 21 TRUNK GROUP Group Number: 1 Group Type: sip CDR Reports: y Group Name: CLAN1-To-SES COR: 1 TN: 1 TAC: 101 Direction: two-way Outgoing Display? n Dial Access? n Night Service: Queue Length: 0 Services Type: tie Auth Code? n Signaling Group: 1 Number of Members: 10 display trunk-group 2 Page 1 of 21 TRUNK GROUP Group Number: 2 Group Type: sip CDR Reports: y Group Name: CLAN2-To-SES COR: 1 TN: 1 TAC: 102 Direction: two-way Outgoing Display? n Dial Access? n Night Service: Queue Length: 0 Services Type: tie Auth Code? n Signaling Group: 2 Number of Members: 10 The Automatic Route Selection (ARS) feature access code is configured to 9 (not shown here) and is used for PSTN calls. The following screen shows the ARS analysis configuration for the dialed string xxxx. Route pattern 1 is used for the dialed string. display ars analysis 1732 Page 1 of 2 ARS DIGIT ANALYSIS TABLE Location: all Percent Full: 1 Dialed Total Route Call Node ANI String Min Max Pattern Type Num Reqd fnpa n 19 of 25

20 The following screen shows route-pattern 1 configuration. Route-pattern 1 consists of trunkgroups 1 and 2. Look Ahead Routing (LAR) must be configured to next for the failover functionality. Since there is no entry under Prfx Mrk, the 1 digit will be removed from the dialed number. To match the Host Address Map configuration on Avaya SES, the first 5 digits after the 1 are deleted. If the call cannot be completed using the first trunk-group (trunk-group 1), then Avaya Communication Manager will try the next trunk-group (trunk-group 2). Note that Avaya Communication Manager only tries a trunk-group that is in service with at least one trunkgroup member available. Note also that although the same trunks are used for inbound (from Avaya SES) and outbound (to Avaya SES) traffic in this example, traffic engineering design for a particular installation may recommend that separate trunks should be configured for each direction. display route-pattern 1 Page 1 of 3 Pattern Number: 1 Pattern Name: SCCAN? n Secure SIP? n Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC No Mrk Lmt List Del Digits QSIG Dgts Intw 1: n user 2: n user 3: n user 4: n user 5: n user 6: n user BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR M 4 W Request Dgts Format Subaddress 1: y y y y y n n rest next 2: y y y y y n n rest next 3: y y y y y n n rest none 4: y y y y y n n rest none 5: y y y y y n n rest none 6: y y y y y n n rest none 3.3. Configure the Simulated SIP Service Provider The Avaya S8300 Server running Avaya Communication Manager is used to simulate the SIP Service Provider. This section provides the pertinent configuration steps. The following screen shows the node-names IP configuration. The IP of Avaya SES in the data center is list node-names NODE NAMES Type Name IP Address IP procr IP service of 25

21 The following screens show the configuration of signaling-group 40 and the corresponding trunk-group 40. The Far-end Domain is left blank so that it can accept any incoming calls via Avaya SES in the data center. The TCP Transport Method is used. display signaling-group 40 SIGNALING GROUP Group Number: 40 Group Type: sip Transport Method: tcp Near-end Node Name: procr Far-end Node Name: service Near-end Listen Port: 5060 Far-end Listen Port: 5060 Far-end Network Region: 1 Far-end Domain: Bypass If IP Threshold Exceeded? n DTMF over IP: rtp-payload Enable Layer 3 Test? n Session Establishment Timer(min): 120 Direct IP-IP Audio Connections? y IP Audio Hairpinning? n display trunk-group 40 Page 1 of 21 TRUNK GROUP Group Number: 40 Group Type: sip CDR Reports: y Group Name: To Services COR: 1 TN: 1 TAC: 1 Direction: two-way Outgoing Display? n Dial Access? n Night Service: Queue Length: 0 Services Type: tie Auth Code? n Signaling Group: 40 Number of Members: 10 The ARS feature access code is configured to 9 and is used to make calls to the data center. The following screen shows the ARS analysis configuration for the dialed string xxxx. Route pattern 40 is used for the dialed string. display ars analysis Page 1 of 2 ARS DIGIT ANALYSIS TABLE Location: all Percent Full: 0 Dialed Total Route Call Node ANI String Min Max Pattern Type Num Reqd fnpa n 21 of 25

22 The following screen shows the configuration of route-pattern 40. Route pattern 40 consists of trunk-group 40. Since there is no entry under Prfx Mrk, the 1 digit will be removed from the dialed number. Also, the first 5 digits after the 1 are deleted to match the Media Server Address Map configuration on Avaya SES. display route-pattern 40 Page 1 of 3 Pattern Number: 40 Pattern Name: SCCAN? n Secure SIP? n Grp FRL NPA Pfx Hop Toll No. Inserted DCS/ IXC No Mrk Lmt List Del Digits QSIG Dgts Intw 1: n user 2: n user 3: n user 4: n user 5: n user 6: n user BCC VALUE TSC CA-TSC ITC BCIE Service/Feature PARM No. Numbering LAR M 4 W Request Dgts Format Subaddress 1: y y y y y n n rest none 2: y y y y y n n rest none 3: y y y y y n n rest none 4: y y y y y n n rest none 5: y y y y y n n rest none 6: y y y y y n n rest none 4. Verification Steps 4.1. Load-balancing across Two C-LANs via the Adjunct System When both C-LANs are active and in service, make several incoming calls to the VDN by dialing from the simulated PSTN phones, verify that the calls are load balanced across two C-LANs. If there is no agent available, the call should stay in the queue (default value: 3 minutes). Use the command status trunk <trunk-group#> on the Avaya Communication Manager to check the active calls on a trunk-group Failover across Two C-LANs via the Adjunct Systems Make several incoming calls to the VDN by dialing from the simulated PSTN phones. Verify that calls get through with two-way audio when one of the following failures occurs: C-LAN 1 is disabled. Users will experience 2 seconds delay for half of the calls. Signaling-group 1 is busied out. There should be no noticeable delay. Trunk-group 1 is busied out. There should be no noticeable delay. Trunk-group 1 with no members idle. There should be no noticeable delay Failover across two contacts via the Media Server Address Map Make several incoming calls to the digital phones (extensions and 40002) by dialing or Verify that the calls get through with two-way audio when one of the following failures occurs: 22 of 25

23 C-LAN 1 is disabled. Users will experience a 2 second delay. Signaling-group 1 is busied out. There should no noticeable delay. Trunk-group 1 is busied out. There should be no noticeable delay. Trunk-group 1 with no members idle. There should be no noticeable delay Failover across Two Trunk-groups with LAR Enabled Make C-LAN 1 unreachable by Avaya SES. Make several outgoing calls to the simulated PSTN phones. Verify that Avaya Commutation Manager tries C-LAN 1, fails, then tries C- LAN 2 and succeeds. Users will experience about a 2 second delay for the failover scenario. The following figure shows a trace for the call from station to PSTN number As shown in the trace, Avaya Communication Manager tried preference 1 (trunk group 1 or C-LAN 1) and failed, then tried preference 2 (trunk group 2 or C-LAN 2). The delay is about 2 to 3 seconds. Note that when Avaya Communication Manager marks that trunkgroup out of service, it will not use that trunk-group. Therefore, there should be no delay incurred by subsequent calls. list trace station time data LIST TRACE 18:50:53 tone-receiver 01AXX07 cid 0x911 18:50:53 active station cid 0x911 18:50:53 dial route:prefix FNPA ARS 18:50:53 term trunk-group 1 cid 0x911 18:50:53 dial route:prefix FNPA ARS 18:50:53 route-pattern 1 preference 1 cid 0x911 18:50:53 seize trunk-group 1 member 1 cid 0x911 18:50:53 Setup digits :50:53 Calling Number & Name NO-CPNumber DCP 1 18:50:55 denial event 1191: Network failure D1=0x8c9c D2=0x26 18:50:55 dial route:prefix FNPA ARS 18:50:55 term trunk-group 2 cid 0x911 18:50:55 dial route:prefix FNPA ARS 18:50:55 route-pattern 1 preference 2 cid 0x911 18:50:55 seize trunk-group 2 member 3 cid 0x911 18:50:55 Calling Number & Name NO-CPNumber DCP 1 18:50:55 Proceed trunk-group 2 member 3 cid 0x911 18:50:55 Alert trunk-group 2 member 3 cid 0x911 18:50:55 G711MU ss:off ps:20 rn:1/ : : :50:55 xoip: fax:relay modem:off tty:us :2356 uid:0x5000d VOIP data from: : :51:05 Jitter: : Buff:8 WC:1 Avg:0 18:51:05 Pkloss: : Oofo:0 WC:0 Avg:0 18:51:07 active trunk-group 2 member 3 cid 0x911 18:51:07 G711MU ss:off ps:20 rn:1/ : : :51:07 xoip: fax:relay modem:off tty:us :2356 uid:0x5000d 18:51:11 idle trunk-group 2 member 3 cid 0x of 25

24 5. Conclusion As illustrated in these Application Notes, Avaya SES can support round-robin load balancing across C-LANs configured as part of an Adjunct System. Avaya SES supports failover functionality with the configuration of multiple Adjunct Servers or multiple contacts for a Media Server Address Map. For incoming calls, whenever an error code (4xx or 5xx) is received, Avaya SES will try the next Adjunct Server or Media Server Address Map Contact, resulting in no user noticeable delay. If there is no response at all, Avaya SIP ES will try the next Adjunct Server or Media Server Address Map Contact after Timer B expires. Timer B is configurable on the Avaya SES Home Server. Users will experience the delay defined in Timer B in this scenario. For outgoing calls, Avaya Communication Manager supports failover functionality via the LAR feature. Avaya Communication Manager will try the next trunk group if the first trunk group fails to complete a call. Users will experience several seconds of delay until Avaya Communication Manager marks that trunk group out of service. After that occurs, Avaya Communication Manager will not use the failed trunk group, and users should not experience any delay. 6. References The following documents can be found at [1] SIP Support in Avaya Communication Manager Running on Avaya S8xxx Servers. Document Number , Issue 8, January [2] Installing, Administering, Maintaining, and Troubleshooting SIP Enablement Services Document Number , Issue 5.0, January 2008 [3] Automatic Call Distribution (ACD) Guide, Document Number , Release 5.0, January of 25

25 Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by and are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations provided in these Application Notes are believed to be accurate and dependable, but are presented without express or implied warranty. Users are responsible for their application of any products specified in these Application Notes. Please any questions or comments pertaining to these Application Notes along with the full title name and filename, located in the lower right corner, directly to the Avaya Solution & Interoperability Test Lab at 25 of 25

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