Vendor: Cisco. Exam Code: Exam Name: Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) Version: Demo

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1 Vendor: Cisco Exam Code: Exam Name: Troubleshooting Cisco IP Telephony and Video (CTCOLLAB) Version: Demo

2 DEMO QUESTION 1 Which four performance counters are available when monitoring a Cisco MTP device using the Cisco Unified Communications Manager RTMT? (Choose four.) A. Resource Total B. Resource Available C. Out of Resources D. Resource Idle E. Resource Active F. MTP Streams Active G. MTP Connection Lost H. MTP Instances Active Correct Answer: ABCE QUESTION 2 Which three network conditions and equipment should you avoid to ensure a high-quality Cisco TelePresence experience? (Choose three.) A. network hubs B. Layer 3 switches C. duplex mismatch connections D. 10/100 access ports E. high utilization link with QoS F. network loops G. redundant network trunks Correct Answer: ACF QUESTION 3 Of the following persistent settings for Cisco TMS-controlled endpoints, TMS overwrites these settings if which five of them are altered on the endpoint? (Choose five.) A. H.323 ID B. Configuration Template C. SIP URI D. Active Cisco Unified Communications Manager Address E. System Name F. System Contact G. E.164 alias H. IEEE 802.1x Authentication Password Correct Answer: ABCEG QUESTION 4 What is a common reason that an IP Phone cannot get its configuration from Cisco Unified Communications Manager after it obtains the correct IP address information? A. The DHCP scope is exhausted. B. The DHCP server is not reachable. C. The DHCP scope is on the wrong subnet. D. The DHCP scope has the incorrect Option 150 or 66 defined. Correct Answer: D

3 QUESTION 5 Refer to topology and Exhibits below:

4 After making a change to a manually configured MGCP gateway, what step should you take to ensure that the gateway accepts the changes and be operational? A. Issue the commands no MGCP, then MGCP. B. Issue the commands no SCCP, then SCCP. C. Issue the commands Shut, then no shut. D. Issue the commands no CCM, then CCM. Correct Answer: A QUESTION 6 URI dialing is enabled between two clusters with the default options. The engineer that set up the URI dialing verified that all was working properly. However, a user from one of the clusters cannot dial using URI to a user in the same cluster. What do you do to resolve this issue? A. Verify the password that is used by the authentication under Intercluster Lookup Service configuration. B. Find out if the URI address of the called user has a capital letter in the URI string.

5 C. Verify that Intercluster Lookup Service is set up correctly. D. Verify USN Data Synchronization Status. Correct Answer: B QUESTION 7 Refer to the exhibit, which displays the output of the debug ccsip messages command on a Cisco router. What is the negotiated dual tone multifrequency on this call? A. h245-alphanumeric B. rtp-nte C. sip-kpml D. sip-notify E. cisco-rtp F. h245-signal Correct Answer: B QUESTION 8 Which Cisco Unified Communications Manager tool verifies configured route patterns, calling search spaces, and route groups? A. Cisco Unified Reporting B. Cisco Unified Communications Manager CDR Analysis and Reporting C. Cisco Unified Communications Manager Dialed Number Analyzer D. Cisco Unified Real-Time Monitoring Tool Correct Answer: C QUESTION 9 Which three items are displayed on the endpoint registration verification page in Cisco VCS? (Choose three.) A. E.164 address B. endpoint name C. endpoint MAC address D. endpoint registration status E. device description F. devicetype G. device pool Correct Answer: ABF

6 QUESTION 10 What does this trace indicate? Refer to the exhibit. A. a disconnected call B. a completed call setup C. a failed call setup D. an interrupted call setup Correct Answer: B QUESTION 11 Which alarm string purges all learned patterns from the Cisco Unified Communications Manager? A. DuplicateLearnedPattern B. SAFForwarderError C. CCDIPReachableTimeOUT D. CCDPSTNFailOverDurationTimeOUT E. CCDLearnedPatternLimitReached Correct Answer: E QUESTION 12 You implement multiple registrars for SIP trunks for the Cisco Unified Border Element to ensure redundant PSTN access, you fee receive an error that indicates that the registration server is invalid. Which two commands correct the problem? (Choose two.) A. registrar 2 ipv4: expires 360 B. CUSP registrar 9 dns:cisco.com expires 60 C. no registrar 2 dns:cisco.com expires 60 D. registrar 20 dns:cisco.com E. registrar 1 dns:cisco.com expires 180 Correct Answer: AE

7 QUESTION 13 Refer to the exhibits. Assume that all learned SAF routes are placed in the SAF_Pt partition. The 3XXX directory number pattern is being advertised by a remote cluster and is also being blocked by the local cluster that is shown in the exhibit. An IP phone is atlached to the local cluster and is configured with a CSS that contains the following partitions: SAF_Pt and Internal_Pt in this order. When the IP phone places a call to 3001, what will occur? A. The call will succeed and will be placed via the SIP_Trunk. B. The call will fail because it will be blocked by the CCD Blocked Learned Route configuration. C. The call will be placed in a round-robin fashion between the SAF network and SIP_Trunk. D. The call will placed in a round-robin fashion between the SAF network and SIP_Trunk. Every other call will fail. Correct Answer: A QUESTION 14 Refer to Exhibit:

8 After reviewing the trace in the exhibit, what was the Directory number of the calling party? A B C D Correct Answer: A QUESTION 15 Endpoints are configured for both H.323 and SIP using the same URI and Cisco VCS settings, but the endpoints register only as H.323 endpoints. What is causing this issue? A. A firewall is blocking all traffic from the endpoints to the Cisco VCS. B. The Cisco VCS has no SIP domains configured. C. The Cisco VCS is blocking the endpoints because of duplicate ID entries. D. The endpoints do not have the SIP option key installed. E. SIP does not work, because SIP is used for Cisco Unified Communications Manager registration only. Correct Answer: B QUESTION 16 An inbound call from the PSTN is not reaching the directory number that it is calling. When the PSTN phone calls the correct DID, only a dial tone is heard. Which command resolves this issue? A. (config-dial-peer)#direct-inward-dial B. (config-controller)# no provide-outside-dialtone C. (config-if)#no dial-tone D. (config-dial-peer)# no dial-tone E. (config-if)#direct-inward-dial F. (config) allow inbound dial-peer 1 Correct Answer: QUESTION 17 Users on your network report fast busy signals when they atlempt to place calls. While troubleshooting,

9 you verify that the codecs are configured correctly and determine that the network carries up to 200 concurrent calls at different times of the day. Which two actions correct the problem? (Choose two). A. Add more Cisco Unified Communications Managers to the cluster. B. Add more DSPs to the NM-HD C. Increase the number of sessions to the maximum allowed by system resources. D. Implement an SRST-CMF gateway to improve resource allocation. E. Add a Cisco Catalyst switch to the environment to increase port density F. Bind the network PRIs to add additional bandwidth Correct Answer: CF QUESTION 18 Which Cisco Unified Communications Manager tool can you use to troubleshoot issues with international calling? A. Cisco Prime B. Cisco Deployment Tool C. RTMT D. Dialed Number Analyzer Correct Answer: C QUESTION 19 Which command do you use to confirm that a router interlace is enabled for SAP? A. show eigrp service-family ipv4 client details. B. show ip interface details C. show ip saf-service-family interface D. show run E. show eigrp service -family interface F. show eigrp service-family lpv4 <AS number interfaces Correct Answer: E QUESTION 20 Refer to the exhibit.

10 The exhibit shows the output of debug isdn q931. An inbound PSTN call was received by a SIP gateway that is reachable via a SIP trunk that is configured in Cisco Unified Communications Manager. The call failed to ring extension If the phone at extension 3001 is registered and reachable through the gateway inbound CSS, which three actions can resolve this issue? (Choose three.) A. Change the significant digits for inbound calls to 4 on the SIP trunk configuration in Cisco Unified Communications Manager. B. Configure the digit strip 4 on the SIP trunk under Incoming Called Party Settings in Cisco Unified Communications Manager. C. Configure a translation pattern in Cisco Unified Communications Manager that can be accessed by the trunk CSS to truncate the called number to four digits. D. Configure a called-party transformation CSS on the gateway in Cisco Unified Communications Manager that includes a pattern that transforms the number from ten digits to four digits. E. Configure a voice translation profile in the SIP Cisco IOS gateway with a voice translation rule that truncates the number from ten digits to four digits. F. Configure the Cisco IOS command num-exp on the gateway ISDN interface. Correct Answer: ACE QUESTION 21 Cisco Unified Mobile Connect has been enabled, but users are not able to switch an in-progress call from their mobile phone to their desk phone. You find out that the Resume softkey option does not appear on the desk phone after users hang up the call on their mobile phone. What do you do to resolve this issue? A. Issue the progress_ind progress disable command in the gateway. B. Issue the voice call disc-pi-off command in the gateway. C. Enable mobile connect on the user profile. D. Assign Resume softkey on the desk phone. Correct Answer: B QUESTION 22 You are troubleshooting video quality issues on a Cisco TelePresence TX9000 Series system. Which CLI command shows the total number of lost video packets and the received jitter during a call in progress?

11 A. show call statistics video B. show call statistics all C. show call statistics detail D. show call statistics video detail Correct Answer: D QUESTION 23 Refer to Exhibit: What protocol was used in this call? A. H.323 B. SCCP C. MGCP D. SIP Correct Answer: D QUESTION 24 Refer to topology and Exhibits below:

12

13 What is the reason that this MGCP gateway is not registered with Cisco Unified Communications Manager? A. The primary server address is incorrect. B. The MGCP domain name is incorrect on either the Cisco Unified Communications Manager or the router. C. Backhaul/Redundant link port is incorrect D. This MGCP gateway is not down; it is operational. Correct Answer: B

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