SOFTWARE LICENSE LIMITED WARRANTY

Transcription

1 ANALYTICAL TOOL GUIDE VERSION:

2 IMPORTANT NOTICE Elitecore has supplied this Information believing it to be accurate and reliable at the time of printing, but is presented without warranty of any kind, expressed or implied. Users must take full responsibility for their application of any products. Elitecore assumes no responsibility for any errors that may appear in this document. Elitecore reserves the right, without notice to make changes in product design or specifications. Information is subject to change without notice. SOFTWARE LICENSE The software described in this document is furnished under the terms of Elitecore s software license agreement. Please read these terms and conditions carefully before using the software. By using this software, you agree to be bound by the terms and conditions of this license. If you do not agree with the terms of this license, promptly return the unused software and manual (with proof of payment) to the place of purchase for a full refund. LIMITED WARRANTY Software: Elitecore warrants for a period of ninety (90) days from the date of shipment from Elitecore: (1) the media on which the Software is furnished will be free of defects in materials and workmanship under normal use; and (2) the Software substantially conforms to its published specifications except for the foregoing, the software is provided AS IS. This limited warranty extends only to the customer as the original licenses. Customers exclusive remedy and the entire liability of Elitecore and its suppliers under this warranty will be, at Elitecore or its service center s option, repair, replacement, or refund of the software if reported (or, upon, request, returned) to the party supplying the software to the customer. In no event does Elitecore warrant that the Software is error free, or that the customer will be able to operate the software without problems or interruptions. DISCLAIMER OF WARRANTY Except as specified in this warranty, all expressed or implied conditions, representations, and warranties including, without limitation, any implied warranty or merchantability, fitness for a particular purpose, noninfringement or arising from a course of dealing, usage, or trade practice, and hereby excluded to the extent allowed by applicable law. In no event will Elitecore or its supplier be liable for any lost revenue, profit, or data, or for special, indirect, consequential, incidental, or punitive damages however caused and regardless of the theory of liability arising out of the use of or inability to use the product even if Elitecore or its suppliers have been advised of the possibility of such damages. In the event shall Elitecore s or its suppliers liability to the customer, whether in contract, tort (including negligence) or otherwise, exceed the price paid by the customer. The foregoing limitations shall apply even if the above stated warranty fails of its essential purpose. In no event shall Elitecore or its supplier be liable for any indirect, special, consequential, or incidental damages, including, without limitation, lost profits or loss or damage to data arising out of the use or inability to use this manual, even if Elitecore or its suppliers have been advised of the possibility of such damages. RESTRICTED RIGHTS Copyright 2000 Elitecore Technologies Ltd. All rights reserved. Cyberoam, Cyberoam logo are trademark of Elitecore Technologies Ltd. Information supplies by Elitecore Technologies Ltd. Is believed to be accurate and reliable at the time of printing, but Elitecore Technologies assumes no responsibility for any errors that may appear in this documents. Elitecore Technologies reserves the right, without notice, to make changes in product design or specifications. Information is subject to change without notice Corporate Headquarters Elitecore Technologies Ltd. 904 Silicon Tower, Off. C.G. Road, Ahmedabad , INDIA

3 Welcome Welcome to the Analytical tool guide of Cyberoam - IT resource management software. The Guide helps you in understanding What is Analytical tool? How it checks the health of your System? How to troubleshoot the diagnosed problems found in your System? Guide Sets Guide Installation & Registration Guide User Guide Part I Basic Configuration Part II Management Detailed statistics Reports Console Guide Client Guide Analytical Tool guide Describes Installation & registration process Basic configuration of Cyberoam Management and Customization of Cyberoam Detailed reports Console Management Installation & configuration of Cyberoam Client Usage of Analytical tool These documents are available at the site: Technical Support You may direct all questions, comments, or requests concerning the software you purchased, your registration status, or similar issues to Customer care/service department at the following address: Corporate Office elitecore Technologies Ltd. 904, Silicon Tower Off C.G. Road Ahmedabad Gujarat, India. Phone: Fax: Web site: Cyberoam contact: Technical support (Corporate Office): support@cyberoam.com Web site: Visit for the regional and latest contact information. elitecore Technologies Ltd. 1

4 Typographic Conventions Material in this manual is presented in text, screen displays, or command-line notation. Item Convention Example Server Client User Username Part titles Bold and shaded font typefaces Machine where Cyberoam Software - Server component is installed Machine where Cyberoam Software - Client component is installed The end user Username uniquely identifies the user of the system Report Topic titles Shaded font typefaces Introduction Subtitles Bold & Black typefaces Notation conventions Navigation link Bold typeface Group Management Groups Create it means, to open the required page click on Group management then on Groups and finally click Create tab Name of a particular parameter / field / command button text Cross references Lowercase italic type Hyperlink in different color Enter policy name, replace policy name with the specific name of a policy Or Click Name to select where Name denotes command button text which is to be clicked refer to Customizing User database Clicking on the link will open the particular topic elitecore Technologies Ltd. 2

5 Introduction Contents Welcome 1 Guide Sets 1 Technical Support 1 Typographic Conventions 2 Introduction 4 Accessing Analytical Tool 4 Using Analytical tool 6 Gateway Reachability 8 Connectivity Check 8 Disk Usage 11 Database Status 12 DNS Status 13 Cache Status 14 View Cache log 14 View Request details 14 Authentication Server 15 Live User Info 16 Interface Info 17 System Health Graphs 18 CPU Info graphs 19 Memory Info graphs 20 Load Average graphs 21 Uptime graphs 22 Interface Info graphs 23 Net connections 24 elitecore Technologies Ltd. 3

6 Introduction Introduction Analytical Tool checks the health of the System in a single shot. It is used for troubleshooting and diagnosing problems found in the System. Analytical Tool is like a periodic health check up that helps to identify the impending System related problems. After identifying the problem, appropriate actions can be taken to solve the problems and keep the System running smoothly and efficiently. Analytical Tool shows the status of System. Based on the status, Administrator can judge whether the respective System component is working fine (OK Status), is facing a minor problem (Warning Status) or is having a major problem (Critical Status). Accessing Analytical Tool To access Analytical tool, server IP address is required. To get the log in window, open the browser and type in the browser s URL box. A dialog box appears prompting you to log. Enter Administrator Username and Password and Click OK. Asterisks are the placeholders in the password field. elitecore Technologies Ltd. 4

7 Introduction On successful login, following Main Menu screen will be displayed: To access any of the menu items, click the item name link. To return to the main menu screen, click Analytical Tool To log off, close the browser window elitecore Technologies Ltd. 5

8 Accessing Analytical Tool Using Analytical tool Once you login successfully, Tool checks for the conditions that may affect the normal operation and shows the status of the various Network components. The level of severity of the status is displayed in the form of icon as: OK Green icon - Indicates Normal but significant conditions Warning Yellow icon - Indicates Abnormal operating conditions that require attention i.e. minor problem. Click the utility link to view detailed statistics Critical Red icon - Indicates Abnormal operating conditions that require attention immediately i.e. major problem. Click the utility link to view detailed statistics Utilities Description Status Gateway Reachability Disk Usage Database Status Displays the current status of Gateway Allows to check whether the Gateway is reachable or not Displays the disk usage summary like total partitions, total, available and and used space by each partition Displays the Database condition and Log table sizes OK Warning Critical Gateway is Some packet Gateway is not reachable from loss between the reachable from the Server gateway and the the Server server Disk usage in all the partitions is below 70% Database is up and running Log table sizes are OK DNS Status Displays the status of DNS Local DNS is up and running and is able to resolve Disk usage in one or more partitions is above 70% One or more tables in the Database is corrupted Any of the log table size is more Local DNS is Down but resolves using External DNS Disk usage in one or more partitions is above 90% Database down is Any of the Main tables in the Database is corrupted Not able to resolve elitecore Technologies Ltd. 6

9 Accessing Analytical Tool Utilities Description Status Cache Status Displays the status of Cache server OK Warning Critical Cache server is Cache server as Cache server is running and well as down but transparent transparent transparent proxy is up proxy are down proxy is up Authentication Server Live User Info Displays the status of Authetication server Ideally there should be not queue Displays Cache Server is configured for Autostart Authentication server is up and running Cache server is up but transparent proxy is down Authentication server is up and running but Request queue is above 1000 bytes Authentication server is down Request queue is above bytes 1) Login status of User 2) Bandwidth restrictions placed, if any 3) Bandwidth used by the user Interface Info Displays the number of Errors and Collisions that has occured on each Interface System Health Graphs CPU info Displays the CPU used by Users and System and CPU Idle time Mem Info Displays how memory is used i.e. memory usage summary like total, available and used memory, amount used for caching Load average Displays the System load in last 24hours, 48 hours, week, month and year Displays the Server uptime Uptime Interface Info Displays the daily, weekly, monthly and yearly statistics of each Interface in the form of received and transmitted bytes, received and transmitted errors, received and transmitted drops and collisions Net Displays the details of the connections made Connections elitecore Technologies Ltd. 7

10 Gateway Reachability Gateway Reachability Gateway routes the traffic between the networks and all the User requests are forwarded to the Gateway. If the Gateway is down then the users will not be able to connect to the outside world. Gateway Reachability status, specifies whether the Server is able to contact the Gateway or not. Use to check the connectivity with following utilities: 1. Ping 2. Ping Gateway 3. Traceroute Connectivity Check Click Gateway Reachability link to use ping and traceroute utilities to check the connectivity with the Server. Ping Analytical tool provides easy to use 'ping' functionality. Ping is a basic Internet program that lets you verify that a particular IP address exists and can accept requests. Using Ping, you can test for the existence of machines on the net and also determine the latency time for the transfer between the machine doing the ping and that being pinged. Use Ping diagnostically to 1. Ensure that a host computer you are trying to reach is actually operating or address is reachable or not. 2. Check how long it takes to get a response back. 3. Get the IP address from the domain name 4. Check for the packet loss Enter IP address or Domain to be pinged and click Ping. elitecore Technologies Ltd. 8

11 Gateway Reachability Ping Gateway Use Ping Gateway to 1. Check whether server is able to reach the Gateway or not 2. Check of any packet loss between Server and Gateway Simply click Ping Gateway button. It opens a new window and displays the ping statistics as follows: elitecore Technologies Ltd. 9

12 Gateway Reachability Traceroute Traceroute is a useful tool to determine if a packet or communications stream is being stopped at the Cyberoam, or is lost on the Internet by tracing the path taken by a packet from the source system to the destination system, over the Internet. Use this utility to find any discrepancies in the Cyberoam network or the ISP network within milliseconds. Use to trace the path taken by a packet from the source system to the destination system, over the Internet. Enter IP address or Domain to be traced and click Traceroute Traceroute displays all the routers through which data packets pass on way to the destination system from the source system, maximum hops and Total time taken by the packet to return measured in milliseconds elitecore Technologies Ltd. 10

13 Disk Usage Disk Usage Use to check the records of disk space used. Displays distribution of disk space, used and unused disk space by the various partitions on a volume Status Critical - if % Usage of any partition is above 90 % Warning - if % Usage of any partition is above 70 % Click Disk Usage link to view the exact usage of each partition and delete the cache of that partition whose usage is exceeding 90% from Console elitecore Technologies Ltd. 11

14 Database Status Database Status Use to check the database status Click Database Status link to view the database status, log table sizes and table corruption details Status Critical if the database is down or one of the main tables is corrupted Warning if one of the tables is corrupted or one of the log tables size is more Repair the Database or purge the data from log tables from Console if the status is Critical elitecore Technologies Ltd. 12

15 DNS Status DNS Status A Domain Name Server translates domain names to IP addresses and vice versa. If more than one Domain name server exists, query will be resolved according to the order specified. Use to check the DNS status Status Critical if not able to resolve Warning if the local DNS is down but able to resolve If DNS is down, restart the DNS from the Web Interface elitecore Technologies Ltd. 13

16 Cache Status Cache Status Use to 1. Check the status of Cache 2. View Cache log details 3. View Request details Status Critical if the Cache server is down and Transparent proxy is up Warning if the Cache server is up and Transparent proxy is down View Cache log Displays the Cache log details View Request details Displays the request details like IP address & port number from where the request was placed, request method. elitecore Technologies Ltd. 14

17 Authentication Server Authentication Server User has to be authenticated by Cyberoam before accessing any resources controlled by Cyberoam. Use to 1. Check the status of Authentication server 2. Number of requests pending i.e. queue Click Authentication server link to view the details Status Critical if the Authentication server is down or request queue is above bytes Warning if the Authentication server is up but request queue is above 1000 bytes elitecore Technologies Ltd. 15

18 Live User Info Live User Info Use to check the User details like whether the user is currently logged on or not and cross verify the policy details Click the Live User Info link to view the details Enter the Username and click Submit. It displays whether user is currently logged or not and bandwidth usage restrictions applied if any elitecore Technologies Ltd. 16

19 Interface Info Interface Info Use to view the details of all the interface cards attached. Click Interface Info link to view the number of errors and collisions occurred on each card. elitecore Technologies Ltd. 17

20 System Health Graphs System Health Graphs Use to view Graphs pertaining to System related activities for different time intervals. Click System Health Graphs link to view graphs Graphs can be viewed Utilities wise or period wise. Period wise graph will display following graphs for the selected period: 1. CPU Usage 2. Memory Usage 3. Load Average 4. Uptime Utility wise graph will display following graphs for the selected utility: 1. Daily 2. Yesterday 3. Weekly 4. Monthly 5. Yearly elitecore Technologies Ltd. 18

21 System Health Graphs CPU Info graphs CPU Info graphs allow Administrator to monitor the CPU usage by the Users and System components. Displays the percentage wise CPU used by User and System and Idle time 1. Daily CPU Usage - Graph shows today s CPU usage in percentage. In addition, shows minimum, maximum, Average and Current CPU usage. X axis Minutes Y axis % use Blue Color CPU used by Users Orange Color CPU used by System Green Color CPU Idle time 2. Weekly CPU Usage - Graph shows weekly CPU usage in percentage. In addition, shows minimum, maximum, Average and Current CPU usage. X axis Day of the week Y axis % use Blue Color CPU used by Users Orange Color CPU used by System Green Color CPU Idle time elitecore Technologies Ltd. 19

22 System Health Graphs Memory Info graphs Memory Info graphs allow Administrator to monitor the Memory usage by the various System components. Displays the Buffered Memory, Cache Memory, Used Memory, Free Memory and Total Memory 1. Daily CPU Usage - Graph shows today s Memory usage in Giga bytes. In addition, shows minimum, maximum, Average and Current memory usage. X axis Time interval Y axis Memory used in Giga bytes Black Color Total Memory Green Color Free Memory Yellow Memory used by Cache Orange Color Memory used Blue Color Buffered Memory 2. Weekly Memory Usage - Graph shows weekly Memory usage in Giga bytes. In addition, shows minimum, maximum, Average and Current memory usage. X axis Day of the week Y axis Memory used in Giga bytes Black Color Total Memory Green Color Free Memory Yellow Memory used by Cache Orange Color Memory used Blue Color Buffered Memory elitecore Technologies Ltd. 20

23 System Health Graphs Load Average graphs Load Average graphs allow Administrator to monitor the load on the System. Displays the average load on the System at the interval of one minute, five minute, and fifteen minutes. Load Average of 1.0 is considered as Normal while above 1.0 is considered as Critical for the System. 1. Daily Load Average - Graph shows today s average load on the system. In addition, shows minimum, maximum, Average and Current load. X axis Time interval Y axis Load on the System Blue Color One minute Green Color 5 minutes Orange Color 15 minutes 2. Weekly Load Average - Graph shows weekly average load on the system. In addition, shows minimum, maximum, Average and Current load. X axis Time interval Y axis Load on the System Blue Color One minute Green Color Five minutes Orange Color Fifteen minutes elitecore Technologies Ltd. 21

24 System Health Graphs Uptime graphs Uptime graphs shows since when the system is up & running. X axis Time interval Y axis Number of Days Green Color Uptime elitecore Technologies Ltd. 22

25 System Health Graphs Interface Info graphs Use Interface Information graph to view the following information for all the Interfaces: 1) Bytes received and transmitted by the Interface 2) Errors occurred during the transmission & receipt of the packets by the Interface 3) Packets Dropped during the transmission & receipt of the packets by the Interface 4) Collisions occurred during the transmission & receipt of the packets by the Interface X axis Duration Y axis Bytes Orange Color Received Bytes Dark Blue Color Received Errors Yellow Received Drops Red Color - Collisions Green Color Transmitted Bytes Dark green Color Transmitted Errors Light Blue Transmitted Drops Note Daily and Yesterday Graphs are plotted at the average of 5 minutes Weekly Graph is plotted at the average of 15 minutes Monthly Graph is plotted at the average of 6 Hours Yearly Graph is plotted at the average of 1 Day elitecore Technologies Ltd. 23

26 Net connections Net connections Use to view the connection details Displays Source and destination IP address & port number, protocol used for establishing connection and state of request State of request could any one of the following: Established Connection was successfully established and is active Stateless Connection is currently Inactive Time_Wait Connection is being processed and requested user is waiting for the response Close Connection closed by the user elitecore Technologies Ltd. 24