ShoreTel IPPBX with InGate SIParator version 14.2

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1 ShoreTel IPPBX with InGate SIParator version 14.2

2 Table of Contents 1. Executive Summary Software and Hardware Equipment Requirements for Testing Test Configurations Lab Configuration... Error! Bookmark not defined. 6. Test Bed Configuration Files

3 1. Executive Summary This report provides the test results found to date for the ShoreTel IP PBX SIP Trunking evaluation with InGate SIParator (SBC). Music On Hold issue is fixed by this 14.2 release. The following is a summary of the issues and limitations found while performing the test. Inbound Fax over G.711 pass through doesn t work with XO PKG2 (G729) failed as ShoreTel doesn t fall back to G711, whereas Outbound fax over G.711 passthrough with XO PKG2 works. In-band DTMF is not supported. Note: Added the configuration of Music On Hold in the end of this configuration guide. 2. Registration Method Static registration is utilized between the ShoreTel IP phones and the XO call agent. 3. XO SIP Service Packages Supported Pkg Codec DTMF Fax 1 G.711 RFC 2833 (in-band DTMF NOT supported) 2 G.729a/G.711 RFC 2833 (in-band DTMF NOT supported) T.38; G.711 pass-through T.38 ( G.711 pass-through Not supported ) 2

4 4. Software and Hardware Equipment Requirements for Testing 1. ShoreTel a. ShoreTel Version: 14.2 b. ShoreTel Director: Build InGate Version: SIP Phones Version: ShoreTel 230 3

5 4. Test Configurations The following diagram is the configuration used during lab testing. Note: Above lab setup only shows main lab network elements. 4

6 5. Test Bed Configuration Files InGate basic Configuration for XO lab InGate version: Network >> Networks and Computers 5

7 Generic (no register) : XO Sonus IP Network >> All interfaces Outside IP Address: IAD ( -> XO SONUS IP ) Inside IP Address: LAN IP of InGate facing ShoreTel Director. 6

8 Basic Configuration >> Basic Configuration SIP Services >> Interoperability 7

9 SIP Services >> Interoperability (cont.) SIP Services >> Interoperability (cont.) 8

10 SIP Services >> Interoperability (cont.) 9

11 SIP Services >> Interoperability (cont.) 10

12 SIP Services >> Session and Media SIP Services >> Session and Media (Cont.) 11

13 SIP Services >> Session and Media (Cont.) "SIP Services" => "Sessions and Media" => "B2BUA request pending timeout:" set it to a value of 2". 12

14 SIP Traffic >> Dial Plan 13

15 SIP Traffic >> Routing 14

16 15

17 SIP Trunks: 16

18 SIP Trunks: SIP Trunks (cont.) 17

19 SIP Trunks (cont.) SIP Trunks (cont.) 18

20 19

21 ShoreTel basic Configuration for XO lab System Parameter Numbering plan System Parameter System extension 20

22 Sites Sites (Continue) 21

23 Switches Switches (SG30) IP Address: IP Address of ShoreTel switch ( SG-30 ) 22

24 Switches (Soft Switch) IPPhones (Individual IP Phones) Trunk (Individual Trunks) 23

25 Trunk (Individual Trunks) XO lab IP address pointing to InGate SBC. Trunk Groups (XO) 24

26 Trunk Groups (XO) continue: Trunk Groups (XO) continue: 25

27 SIP Profile: SIP Profile XO It s required to set Hairpin=1 to make conference call work on version

28 DID Range ( Trunk Groups > DID ) Additional Local Area Codes 27

29 USERS - Edit User USERS - Edit User [Continue ] 28

30 USER GROUPS 29

31 Codec list (XO PKG2) Options 30

32 Auto Attendant Menu Auto Attendant Menu (Continue) 31

33 Voice Mail 32

34 Music On Hold 1) Enable Jack Based Music On Hold = disable Build-in Capacity: IP Phone (5) + SIP Trunk (5) = Total (10) Create SIP Trunk with Media Proxy ports 33

35 2) User Group > Executives > Music on Hold = <System Defaults> 3) Application Server > HQ/DVS > Headquarter : Enable File Base Music On Hold = enable Music On Hold Local Extension = <any unused extension> 34

36 4) Call Control > Music On Hold > System Defaults : Internal Calls = <File Based> File Based System Default = ShoreTel Call Control > Music On Hold > Files > ShoreTel 35

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