Installing and Using the Cisco Unity Express Script Editor

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1 Installing and Using the Cisco Unity Express Script Editor The Cisco Unity Express Script Editor allows you to create and validate scripts for handling calls that reach the auto attendant application. The chapters in this document provide the following information about the script creation process: This chapter and Advanced Scripting Techniques on page 57 describe the Cisco Unity Express Script Editor software and scripting techniques. Designing an Auto Attendant Script on page 59 is an example of the script creation process. The remaining chapters describe the types of steps available for use in the scripts. This chapter describes how to install and use the interface and features of the Cisco Unity Express Script Editor and contains the following topics: Overview, page 34 Installing the Cisco Unity Express Script Editor Software, page 35 Cisco Unity Express Script Editor Window, page 37 Palette Pane, page 41 Design Pane, page 41 Variable Pane, page 44 Expressions, page 50 Debug Pane, page 54 Basic Error Handling, page 55 33

2 Overview Installing and Using the Cisco Unity Express Script Editor Overview The Cisco Unity Express Script Editor is a visual programming environment for creating auto attendant application scripts. You can use the Cisco Unity Express Script Editor on any PC with Microsoft Windows software. The Cisco Unity Express Script Editor simplifies script development by providing blocks of contact-processing logic in easy-to-use Java-based steps. Each step has its own unique capabilities, such as simple incrementing, generating and playing out prompts, and obtaining user input. Although the steps are written in Java, you do not need to understand Java programming to build a Cisco Unity Express script. You can assemble a script by dragging step icons from a palette on the left pane of the workspace to the design area on the right pane of the workspace. The Cisco Unity Express Script Editor supplies the code required to connect the steps; you provide the variable definitions and other parameters. You can validate the completed script directly in the Cisco Unity Express Script Editor. 34

3 Installing and Using the Cisco Unity Express Script Editor Installing the Cisco Unity Express Script Editor Software Installing the Cisco Unity Express Script Editor Software Use a web browser to download the Cisco Unity Express Script Editor installation program from Cisco.com or install the Cisco Unity Express Script Editor from the Cisco Unity Express Application Software CD. Prerequisites To use the Cisco Unity Express Script Editor, install one of the following operating systems: Windows NT (Workstation or Server) with Service Pack 4 or later Windows 2000 (Professional or Server) Windows XP Professional Procedure Follow these steps to install the Cisco Unity Express Script Editor software: Step 1 Step 2 Step 3 Step 4 Step 5 Double-click the executable Cisco Unity Express Script Editor file (CiscoCUEEditorv1.1.1.exe). The InstallShield Wizard appears and begins extracting files for the installation. (This process may take a few minutes.) At the Welcome prompt, click Next. The Software License Agreements dialog box appears. Read the software license agreements, then click Yes. The Choose Destination Location dialog box appears. Do one of the following: Click Next to accept the default directory option, C:\Program Files\wfavvid. The Select Program Folder dialog box appears. Perform the following procedure to choose a different destination: Click Browse. The Choose Folder dialog box appears. Browse to the desired location, and then click OK. The Choose Folder dialog box closes, and the destination appears in the Choose Destination Location dialog box. Click Next. The Select Program Folder dialog box appears. In the Select Program Folder dialog box, do one of the following to add program icons to the program folder: Accept the default location. Type the name of the new folder. From the list of folders, choose the folder in which you want to store the program icons. 35

4 Installing the Cisco Unity Express Script Editor Software Installing and Using the Cisco Unity Express Script Editor Step 6 Step 7 Click Next. The Start Copying Files dialog box appears. Do one of the following: To change any of your previous choices, click Back, make the desired changes, return to the Start Copying Files dialog box, and click Finish. If you accept all your choices, click Finish. The InstallShield Wizard closes, and the Cisco Unity Express Script Editor is installed at the indicated destination. 36

5 Installing and Using the Cisco Unity Express Script Editor Cisco Unity Express Script Editor Window Cisco Unity Express Script Editor Window The Cisco Unity Express Script Editor provides a means to develop a wide variety of interactive scripts. To start the Cisco Unity Express Script Editor, use the following path: Start > Programs > Cisco CUE Developer > Cisco CUE Editor The Cisco Unity Express Script Editor window appears, as shown in Figure 1. Figure 1 Cisco Unity Express Script Editor Window 37

6 Cisco Unity Express Script Editor Window Installing and Using the Cisco Unity Express Script Editor Table 2 describes the four panes of the Cisco Unity Express Script Editor window: Table 2 Cisco Unity Express Script Editor Window Pane Number Pane Name Description 1 Palette pane Use the Palette pane to choose the steps you need to create your script. See Palette Pane on page 41 for a description of this pane. 2 Design pane Use the Design pane to create your script. See Design Pane on page 41 for a description of this pane. 3 Debug pane Use the Debug pane to view messages when you are validating a script. See Debug Pane on page 54 for a description of this pane. 4 Variable pane Use the Variable pane to create, modify, and view variables for your script. See Variable Pane on page 44 for a description of this pane. The following sections describe other features of the Cisco Unity Express Script Editor window: Using the Menu Bar, page 38 Using the Toolbar, page 40 Using the Menu Bar File Menu Options The following sections describe the menu bar options in the Cisco Unity Express Script Editor window. File Menu Options, page 38 Edit Menu Options, page 39 Tools Menu Options, page 39 Window Menu Options, page 39 Help Menu Options, page 40 Use File menu options to perform a variety of tasks with files as shown in Table 3: Table 3 Option New Open Close Save File Menu Options Description Creates a new script and places a Start step in the Design pane. (The Start step is the first step of every new script.) Displays a standard Open window that allows you to choose and open an existing script (.aef) file. Use the Open option to modify an existing script. Closes the current script file. Saves the current script file. 38

7 Installing and Using the Cisco Unity Express Script Editor Cisco Unity Express Script Editor Window Table 3 File Menu Options (continued) Option Save As Print Properties Description Opens a standard Save As window that you can use to save your current script by entering a filename with an.aef extension. Prints the current file. Provides two tabs: General Describes the type, location, and size of the opened file. Summary Provides fields you can use to enter descriptive information about the opened file. Edit Menu Options Use Edit menu options to perform various editing tasks as shown in Table 4: Table 4 Option Undo Redo Cut Copy Paste Edit Menu Options Description Undoes last action Redoes last action Cuts selected items Copies selected items Pastes selected items Tools Menu Options Window Menu Options The only Tools menu option is Validate. Use the Validate menu option to check that your script sequence and your step properties usage conform to the general syntax that the Cisco Unity Express Script Engine requires. Use Window menu options to control how multiple files appear in the Design pane as shown in Table 5: Table 5 Window Menu Options Option Cascade Tile Horizontally Tile Vertically Description Displays files as stacked windows Displays files as equal windows tiled horizontally Displays files as equal windows tiled vertically 39

8 Cisco Unity Express Script Editor Window Installing and Using the Cisco Unity Express Script Editor Help Menu Options Use Help menu options to obtain more information about Cisco Unity Express Script Editor screens, fields, and software as shown in Table 6: Table 6 Option Help About Help Menu Options Description Displays information about the Cisco Unity Express Script Editor screens and fields. Displays the version number of the Cisco Unity Express Script Editor software. Using the Toolbar The Cisco Unity Express Script Editor toolbar provides icons you click to choose some of the same options available from the Menu bar. (See Figure 2.) Figure 2 Cisco Unity Express Script Editor Toolbar Table 7 describes the function of each numbered tool on the toolbar shown in Figure 2. Table 7 Cisco Unity Express Script Editor Window Toolbar Functions Tool Number Description 1 Creates a script 2 Opens a script 3 Saves a script 4 Prints selected file 5 Cuts selected item 6 Copies selected item 7 Pastes selected item 8 Undoes previous command 9 Redoes previous command 40

9 Installing and Using the Cisco Unity Express Script Editor Palette Pane Palette Pane The Palette pane of the Cisco Unity Express Script Editor contains all the steps available for developing scripts. (See Figure 3.) Figure 3.Cisco Unity Express Script Editor Palette Pane For complete descriptions of the steps in every palette pane category, go to: General Step Descriptions on page 111 Contact Step Descriptions on page 131 Call Contact Step Descriptions on page 137 Media Step Descriptions on page 143 User Step Descriptions on page 171 Prompt Step Descriptions on page 175 Using Steps from the Palette Pane To display the contents of a palette, click the plus sign (+) to the left of the palette icon in the Palette pane. To create your script, click a step in the Palette pane and drag it on top of the step that it should follow in the Design pane. Each step performs a specific function and creates a portion of the underlying programming. You can customize most of the steps once you have placed them in the Design pane. Your cursor will display the international prohibited sign until you move a step into a location that the Cisco Unity Express Script Editor allows. Note If you try to drag a step to the Design pane when a customizer window is open, the Design pane will not accept the step. Before you drag a step to the Design pane, close any open customizer window(s), one or more of which may be hidden behind the Cisco Unity Express Script Editor window. Design Pane The Design pane of the Cisco Unity Express Script Editor is the location where you perform the largest portion of your script development. This section describes the following topics: Creating a Script, page 42 Customizing a Step, page 43 41

10 Design Pane Installing and Using the Cisco Unity Express Script Editor Creating a Script To begin a new script in the Design pane of the Cisco Unity Express Script Editor window, choose File > New. The Cisco Unity Express Script Editor adds the Start step automatically and provides the starting point to which you add your steps. To add a step to your script, drag the step icon from the Palette pane and drop it onto the step it will follow in the Design pane. Place the steps in logical order for the script you are building. To change the order of a step in the script, drag the individual step icon from its old location to its new location. To delete a step, select the step icon and press the Delete key. To end the script, click the General palette and drag End to your script. The End step appears. Figure 4 shows an example of how a script displays in the Design pane. Figure 4 Script Example in the Design Pane Many steps have output branches under which you add steps to provide desired script logic based on the exit condition of the step. In Figure 4 above, for example, the Menu step has five output branches: DialByExtn DialByName Operator Timeout Unsuccessful Output branches often contain steps and other output branches. In Figure 4, for example, the DialByExtn output branch contains five steps below it, one of which (the Get Digit String step) contains three output branches. To expand the script under a step, click the plus sign (+) to the left of the step icon. To contract the script under a step, click the minus sign (-) to the left of the step icon. At run time, each script follows a hierarchical sequence, as indicated by the vertical lines connecting steps. In Figure 4, for example, if the script reaches the Timeout output branch of the Get Digit String step, the script will move to the next step at the level of the Menu step, which, in this example, is the Play Prompt step. 42

11 Installing and Using the Cisco Unity Express Script Editor Design Pane Customizing a Step You can customize most of the steps in the Cisco Unity Express Script Editor by opening windows called customizer windows. A customizer window contains text fields, called properties, that you can configure to meet the needs of your script. Depending on the step, the properties may be grouped under multiple tabs. To display the customizer window for a step, perform the following procedure: Step 1 In the Design pane, right-click the step you want to customize. The Properties popup menu appears. For example, Figure 5 shows the Menu step Properties popup menu. Figure 5 Properties Popup Menu Menu Step Step 2 Click Properties. The customizer window of the step appears. For example, Figure 6 shows the Menu customizer window. 43

12 Variable Pane Installing and Using the Cisco Unity Express Script Editor Figure 6 Menu Customizer Window Step 3 Step 4 Enter appropriate data to customize the step. See each step description later in this guide for the explanation of the customizer window properties for that step. Each customizer window contains four buttons: OK Applies the changes and closes the customizer window. Apply Applies the changes without closing the customizer window. Cancel Closes the customizer window without applying any changes. Help Displays context-sensitive help for this step. Customizer windows may also have additional buttons that you use to modify and display various properties within a step. Click the appropriate button after you finish making the changes to the step. Variable Pane The Variable pane of the Cisco Unit Express Script Editor is the location where you add and modify the variables used by the script. (See Figure 7 on page 45.) Variables store data that a script uses when it executes the steps. Any step in your script can use variables once you define them in the Variable pane of the Cisco Unity Express Script Editor window. (See Figure 1 on page 37.) 44

13 Installing and Using the Cisco Unity Express Script Editor Variable Pane You can also map variables you define for your script to variables you define in a subflow, which is a set of steps that function as part of another script, called the primary script. A subflow can use and manipulate a variable, then return the data that is stored in the variable to the primary script. Scripts cannot share variables with other scripts, except in the case of default scripts, in which the primary script automatically transfers the values of its variables to a default script. The value of a variable can change during execution. This section includes the following topics: Defining Variables, page 45 Using Basic Built-in Variable Types, page 46 Exporting Variables using Parameters, page 49 Defining Variables To define a new variable, click the New Variable icon at the top left corner of the Variable pane of the Cisco Unity Express Script Editor window. The Edit Variable window appears. (See Figure 7.) Figure 7 Variable Pane and Edit Variable Window Table 8 describes the function of each tool in the Variable pane. Table 8 Variable Pane Toolbar Functions Tool Number Description 1 New Variable icon 2 Delete Variable icon 3 Modify Variable icon After you use the Edit Variable window to define your variables, the variables appear in the Variable pane. You can select a variable and use the Modify or Delete icons to make any necessary changes. 45

14 Variable Pane Installing and Using the Cisco Unity Express Script Editor Table 9 describes the fields in the Edit Variable window. Table 9 Edit Variable Properties Property Name Type Java Type Value Parameter Description Name of the variable you want to declare. Type of variable you want to declare. See Using Basic Built-in Variable Types section on page 46 for the available variable types. Fully qualified class name located using the CLASSPATH environment variable on your computer. Note The field displays the actual Java type corresponding to the built-in data type chosen in the Type drop-down menu. Data you initially assign to a variable. The type of data you enter must match the data type you declared in the Type field. If checked, sets the value for this parameter in the auto attendant web interface when you provision applications that use this script. Using Basic Built-in Variable Types Boolean The following sections describe these basic built-in variable types: Boolean, page 46 Character, page 47 Float, page 47 Integer, page 47 String, page 47 Date, page 48 Time, page 48 BigDecimal, page 48 BigInteger, page 49 Double, page 49 Long, page 49 A Boolean variable is either true or false, and is used primarily by the If step in the General palette of the Cisco Unity Express Script Editor. Java Class Name java.lang.boolean Variable Input Format: t, f true, false 46

15 Installing and Using the Cisco Unity Express Script Editor Variable Pane Character A Character variable consists of characters, such as the letters in the alphabet. Java Class Name java.lang.character Variable Input Format: Lowercase letters a to z Uppercase letters A to Z Digits 0 to 9 Any escape sequence: \t, \r, \0, \n, \f, \\, \ \uxxxx can be used to represent any character using the character hexadecimal Unicode number XXXX Float A Float variable consists of decimal numbers. Java Class Name java.lang.float Variable Input Format (examples): E Integer An Integer variable consists of whole numbers, from to , inclusive. Java Class Name java.lang.integer Variable Input Format (examples): String A String variable consists of a set of Unicode characters, from \u0000 to \uffff inclusive. Java Class Name java.lang.string Variable Input Format (examples): Hello, C:\WINNT\win.ini This format does not support any escape characters or Unicode characters. u \ This is a quoted string\, u \thello, u \u2222\u0065, u C:\\WINNT\\win.ini, and so forth. This format supports the same escape sequences or Unicode characters described for the Character type. (See Character, page 47.) 47

16 Variable Pane Installing and Using the Cisco Unity Express Script Editor Date The Date variable contains date information. Java Class Name java.util.date Variable Input Format (examples): D[12/13/03] D[Dec 13, 2003] D[January 20, 2003] D[Tuesday, April 12, 2003] D[12/13/03] D[12/13/03 5:50 PM] D[April 1, :00:00 AM PST] The parameter specified in between D[] is parsed based on any combination of the following two formats: <date> <date> <time> The Cisco Unity Express Script Editor supports four <date> specification formats: SHORT is completely numeric, such as 12/13/03 MEDIUM is somewhat longer, such as Jan 12, 2003 LONG is longer, such as January 12, 2003 FULL is completely specified, such as Tuesday, April 12, 2003 Time The Time variable contains time information. Java Class Name java.sql.time Variable Input Format (examples): T[3:39 AM] T[11:59:58 PM EST] The parameter specified inside brackets of T[] is parsed based on the format <time>. The Cisco Unity Express Script Editor supports three <time> specification formats: SHORT is short, such as 3:30 PM MEDIUM is longer, such as 3:30:32 PM LONG and FULL (which are identical) are more complete, such as 3:30:42 PM PST BigDecimal The BigDecimal variable consists of an arbitrary-precision integer along with a scale, where the scale is the number of digits to the right of the decimal point. Java Class Name java.math.bigdecimal 48

17 Installing and Using the Cisco Unity Express Script Editor Variable Pane Variable Input Format (examples; same as Float variable): E BigInteger The BigInteger variable represents arbitrary-precision integers. Java Class Name java.lang.biginteger Variable Input Format (examples; same as Integer variable): Double The Double variable represents an expanded Float variable. Java Class Name java.lang.double Variable Input Format (examples; same as Float variable): E Long The Long variable is an expanded Integer variable. Java Class Name java.lang.long Variable Input Format (examples; same as Integer variable): Exporting Variables using Parameters You can declare variables as parameters by checking the Parameter check box in the Edit Variables dialog box. This feature allows you to set the value for a parameter in the auto attendant web interface. Because the value is initialized at configuration time for the script that uses it, you can change the value without having to edit the script in the Cisco Unity Express Script Editor. Such a variable is called an exported variable. 49

18 Expressions Installing and Using the Cisco Unity Express Script Editor For example, when you add a new automated attendant using the AA Wizard, then Page 2 of the AA wizard (Script Parameters page) provides a list of the parameters with their default or current values. You can modify the values in this list. The variable types that Cisco Unity Express supports for parameters include Number, Character, String, Boolean, and Prompt. Expressions Expressions are useful if you do not know the exact value at design time and instead enter a formula that can be evaluated at run time. The resulting type of the expression must match the expected input type or types (which you check at design time). Many steps include an Expression Editor (...) button in the customizer window, which you can use to enter an expression. (See Figure 8.) Figure 8 Expression Editor Button in a Customizer Window Example You can type an expression directly in the input text field, or click the Expression Editor (...) button to open the Expression Editor. (See Figure 9.) Figure 9 Expression Editor 50

19 Installing and Using the Cisco Unity Express Script Editor Expressions You can enter the expression in the text field, or you can use the Variable drop-down menu to get quick access to variables you have previously defined in the script. When you choose a variable from the Variable drop-down menu, the variable name appears in the input text field. After you enter the expression, click OK. The Expression Editor closes. This section includes the following topics: Using Expression Input Formats, page 51 Using Operators with the Expression Editor, page 54 Using Expression Input Formats Boolean This section describes the expression input formats for the following variable types: Boolean, page 51 Character, page 51 Float, page 51 Integer, page 52 String, page 52 Date, page 52 Time, page 53 BigDecimal, page 53 BigInteger, page 53 Double, page 53 Long, page 54 The expression input format for the Boolean variable is true, false. Character Float The expression input format for the Character variable is the same as for its variable input format: a, 1, Z, and so forth any escape sequence: \t, \r, \0, \n, \f, \\, \ \uxxxx can be used to represent any character using the character hexadecimal Unicode number XXXX The expression input format for the Float variable is the same as for its variable input format: E-12 51

20 Expressions Installing and Using the Cisco Unity Express Script Editor -100 The script keeps all Float values in Double representation and typecasts down only when it assigns the value to a Float variable. This feature prevents any loss in precision by how Java stores Float values. If the script cannot hold the value by a Float, the script automatically stores the value as a BigDecimal and typecasts it to a Float when it assigns the value to a variable, with some loss in precision. Integer The expression input format for the Integer variable is the same as for its variable input format: The script first parses the value as an Integer. If this attempt is unsuccessful, the script parses the value as a Long. If this attempt fails, the script parses the value as a BigInteger. The script may typecast the value to an Integer when the value is assigned to a variable. If the script cannot represent the value as an Integer, the result may be unknown. String The expression input format for the String variable is the same as the variable input format: Hello, C:\WINNT\win.ini This format does not support any escape characters or Unicode characters. u \ This is a quoted string\, u \thello, u \u2222\u0065, u C:\\WINNT\\win.ini, and so forth. This format supports the same escape sequences or Unicode characters described for the Character type. Date The expression input format for the Date variable is the same as for its variable input format: D[12/13/03] D[Dec 13, 2003] D[January 31, 2003] D[Tuesday, April 12, 2003] D[12/13/03] D[12/13/03 5:50 PM] D[April 1, :00:00 AM PST] The script parses the parameter specified in between D[] based on any combination of the following two formats: <date> <date> <time> The Cisco Unity Express Script Editor supports four <date> specification formats: SHORT is completely numeric, such as 12/13/03 MEDIUM is longer, such as Jan 12,

21 Installing and Using the Cisco Unity Express Script Editor Expressions LONG is longer, such as December 23, 2003 FULL is completely specified, such as Tuesday, April 12, 2003 The <time> specification supports the following three formats: SHORT, such as 3:30 PM MEDIUM is longer, such as 3:30:32 PM LONG and FULL are identical and more complete, such as 3:30:42 PM PST Time The expression input format for the Time variable is the same as for its variable input format: T[3:39 AM] T[11:59:58 PM EST] The script parses the parameter specified inside brackets of T[] on the following three format specifications: SHORT, such as 3:30 PM MEDIUM is longer, such as 3:30:32 PM LONG and FULL are identical and more complete, such as 3:30:42 PM PST BigDecimal The expression input format for the BigDecimal variable is the same as for its variable input format: E BigInteger The expression input format for the BigInteger variable is the same as for its variable input format: Double The expression input format for the Double variable is the same as for its variable input format: E If the script cannot hold the value by a Double, the script automatically stores it as a BigDecimal and typecasts it down to a Double when the script assigns a value to a variable, with some loss in precision. 53

22 Debug Pane Installing and Using the Cisco Unity Express Script Editor Long The expression input format for the Long variable is the same as for its variable input format: The script first parses the value as a Long and if it fails, the script parses the value as a BigInteger. The script may typecast the value to a Long when the script assigns the value to a variable. If the script cannot represent the value as a Long, the result may be unknown. Using Operators with the Expression Editor The Cisco Unity Express Script Editor accepts the following operators, which are listed in order of execution priority: 1. Parentheses (...) Works with any expression; allows you to give priority to the expression contained in the parentheses. 2. Multiplication (*), Division (/) Works with any number expression (integer, long, float, decimal, BigInteger, BigDecimal) Number operands are properly promoted to a valid type before testing. 3. Addition (+), Subtraction (-) Works with any number expression (integer, long, float, decimal, BigInteger, BigDecimal) Number operands are properly promoted to a valid type before testing. 4. Less Than (<), Greater Than (>), Less Than or Equal (<=), Greater Than or Equal (>=) Comparison operands work only on String, Character, and Number operands. 5. Equal to (==), Not Equal to (!=) Testing for the <null> constant is supported by the two equality operators. 6. And (&&) Works only with Boolean expressions. 7. Or ( ) Works only with Boolean expressions. 8. Concatenation (+) If at least one of the operands is a String, and the other one is not a prompt, then the other one is converted to a String using the String.value( ) method and the result is a new String corresponding to the concatenation of the String representation of both operands. Typically the String.valueOf() method simply calls the tostring() method of the object being concatenated or returns the string null if the object is null. If the operands are Characters, then they are concatenated together, resulting in a new String. Debug Pane Use the Debug pane to validate your script. The Validation Error messages appear in this pane when a script is validated. Double-clicking the error message takes you to the script step for which the validation failed. 54

23 Installing and Using the Cisco Unity Express Script Editor Basic Error Handling Basic Error Handling The Cisco Unity Express Script Editor allows you to create scripts with a variety of ways to handle errors. This section describes the two basic ways that scripts can handle errors. Continue on Prompt Errors, page 55 Error Output Branches, page 56. Continue on Prompt Errors The Continue on Prompt Errors option allows the script to continue to execute when the script receives invalid input (for example, Invalid Audio Format or File Not Found). The Cisco Unity Express Script Editor provides the Continue on Prompt Errors option in the customizer windows of steps in the Media palette. (See Media Step Descriptions on page 143.) For example, Figure 10 shows the Prompt tab of the Get Digit String customizer window. Figure 10 Continue on Prompt Errors Option Prompt Tab of the Get Digit String Customizer Window 55

24 Basic Error Handling Installing and Using the Cisco Unity Express Script Editor When enabled, the step continues with the next prompt in the list of prompts to be played back, or, if it is the last step in the list, it waits for caller input. When you enable Continue on Prompt Errors, you instruct the script to ignore prompt errors and continue as if the playback of a particular prompt was successful. For example, in a sequence of prompts , if prompt #1 fails, the step will continue with prompt #2. If prompt #3 fails, the step will continue, waiting for caller input as if prompt #3 had been properly played back. When you disable Continue on Prompt Errors, the media steps generate an exception, which can then be handled in the script. Available prompt exceptions are: PromptException UndefinedPromptGenerator UndefinedPromptException InvalidPromptArgumentException UnsupportedPromptExpression Error Output Branches Error output branches contain logic that provides instructions on what to do when typical errors occur. Figure 11 shows error output branches under a Call Redirect step in a script. Figure 11 Error Output Branches Call Redirect Step In this figure, the Call Redirect step includes logic for both an invalid extension and an out-of-service extension. Note The script provides error branches only for expected error conditions, not for system errors. 56

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