Digital Excellence. Inventer de nouveaux services et nouveaux usages Témoignage de la ville de Marseille

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1 Digital Excellence Inventer de nouveaux services et nouveaux usages Témoignage de la ville de Marseille Fabienne Marty Directeur Architecture et Management de la Donnée, Ville de Marseille Eric Delfosse All Data Sales Director, Oracle Jean-Marc Hui Bon Hoa Business Development Manager, Oracle

2 Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle.

3

4 63% des entreprises pensent que l open innovation accélère la transformation digitale Hackathons Chatbots Digital Mission Citizen Mobile Dev. Internet of Things Blockchain Source: Copyright 2016, Oracle and/or its affiliates. All rights reserved.

5 78% des entreprises se sentiraient directement menacées par la montée en puissance des startups Copyright 2016, Oracle and/or its affiliates. All rights reserved.

6 Programme Oracle #WeLoveStartups Copyright 2016, Oracle and/or its affiliates. All rights reserved.

7 Maintenance connectée du bâtiment Copyright 2016, Oracle and/or its affiliates. All rights reserved.

8 Oracle Internet of Things Cloud Service Devices Network IoT Platform BI Data Analytics Service Requests IoT Cloud Service Service Cloud Data Flow Copyright 2016, Oracle and/or its affiliates. All rights reserved.

9 Integrated Cloud Platform Services - PaaS INTEGRATION APPLICATION DEVELOPMENT Application Builder Developer Application Container Mobile Java Integration Internet of Things Social GoldenGate API Manager CONTENT & COLLABORATION Documents Process Sites SOA DATA MANAGEMENT Big Data SQL NoSQL Database Database Exadata Big Data Big Data Preparation Database Backup ORACLE CLOUD PLATFORM Business Intelligence Big Data Discovery BUSINESS ANALYTICS Data Visualization Internet of Things IT OPERATIONS MANAGEMENT IT Analytics Log Analytics Application Performance Monitoring Mobile Integration Internet of Things Sites MOBILE Documents Copyright 2014 Oracle and/or its affiliates. All rights reserved. Oracle Confidential 10

10 Ville de Marseille Fabienne Marty Directrice de l architecture et management de la donnée Ville de Marseille Eric Delfosse Sales Director Oracle Caroline Pozmentier Adj. au maire Sécurité Publique et Prévention de la délinquance Ville de Marseille Confidential Oracle Internal/Restricted/Highly Restricted 11

11 Copyright 2016, Oracle and/or its affiliates. All rights reserved. Confidential Oracle Internal/Restricted/Highly Restricted 12

12 Ville de Marseille Fabienne Marty Directrice de l architecture et management de la donnée Ville de Marseille Eric Delfosse Sales Director Oracle Confidential Oracle Internal/Restricted/Highly Restricted 13

13 The Next Killer Apps Will be Bots Backed by intelligence Bots will start replacing mobile apps. No more looking for an app, downloading an app, updating an app or managing an app Source: Gartner 2016 Copyright 2017, Oracle and/or its affiliates. All rights reserved. 14

14 Communication Evolution (esp. Digital Natives) THEN NOW ? hey spam What up? website? my app? +1 which? phone? buh-bye Copyright 2016, Oracle and/or its affiliates. All rights reserved. 15

15 What is a Chatbot? Un chatbot est un robot logiciel pouvant dialoguer avec un individu ou consommateur par le biais d un service de conversations automatisées effectuées en grande partie en langage naturel. Source: Copyright 2016, Oracle and/or its affiliates. All rights reserved. 16

16 Video ChatBot Duration

17 Chatbot Industry Momentum Travel Boarding Pass Seats Notifications Travel change Financial Svcs Account Info New Loan Notifications Insurance Claims Retail Product Stock Returns New designs Group sharing Government Citizen Service Notifications Taxes Licenses Customer Service Self Service HR On Boarding Self Service Recruitment Sales Pipeline Mgmt Sales KPI Collaboration Finance Expense Procurement KPI Copyright 2017, Oracle and/or its affiliates. All rights reserved. Oracle Confidential 18

18 ChatBots Scale Bring it on humans! Chatbots can handle many incoming questions, but Cannot compute handoff to human staff experts can focus on complex questions Copyright 2017, Oracle and/or its affiliates. All rights reserved. 19

19 Oracle Intelligent ChatBot Service: Key Components Unified cross-channel chat interface between bots & humans Custom Channel Configurator Dialog Flow Execution Declarative bot builder UI for bot flow State machine that executes context driven workflows with scoped variables SDK to consume backend API s that satisfy human requests via the bot Custom Components in Dialog Flow AI Engine Active machine learning algorithms that identify relationships and extract insights from unstructured data Copyright 2017, Oracle and/or its affiliates. All rights reserved. 20

20 5 startups à sélectionner sur le marché français Candidatures < 30/04 Crédits Oracle Cloud Mentorat Espace de co-working Clients et partenaires Oracle Co-Working Ecosytème d investisseurs Confidential Oracle Internal/Restricted/Highly Restricted 21

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