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Oracle E-Business Suite Internationalization and Multilingual Features Maher Al-Nubani Director,

4 The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle s products remains at the sole discretion of Oracle. 4 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Program Agenda Globalization: Meeting Local and Global Requirements Quick Terminology Overview Unicode Support Multilingual Support Regional Preferences (Locale)

5 Program Agenda Globalization: Meeting Local and Global Requirements Quick Terminology Overview Unicode Support Multilingual Support Regional Preferences (Locale) International Calendar Support First Day of The Week Support Multilingual Reporting Q&A <Insert Picture Here> 5 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

(Locale) Calendars Currencies Timezones Address Management 7

7 Single Global Instance Single, Complete Data Model Unicode Support Multilingual Support (MLS) Regional Preferences (Locale) Calendars Currencies Timezones Address Management 7 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

DBI - Service Request Resolution Trend - Simplified Chinese 8

Bi-directional Language Support Rich UI 12 Copyright

BI Publisher Sample Report 13 Copyright 2011,

14 Program Agenda Globalization: Meeting Local and Global Requirements Quick Terminology Overview Unicode Support Multilingual Support Regional Preferences (Locale) International Calendar Support First Day of The Week Support Multilingual Reporting Q&A <Insert Picture Here> 14 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

design process to make a product flexible

handle data of different languages, allow

specific formats Translation T9N Changing

into another language Products must first

code and files meet translation standards

15 Globalization Terminology Internationalization I18N A software design process to make a product flexible to function worldwide Such product can handle data of different languages, allow for a choice of locales, and locale specific formats Translation T9N Changing product UI strings and Help from English into another language Products must first undergo translatability testing to ensure code and files meet translation standards Localization L10N Developing country specific functionality to provide compliance with local statutory requirements Handled by each product development team based on market requirement 15 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

16 Internationalization Terminology Data handling and display String processing, data flow, font handling, data entry, search etc. WE, EE, ME, BiDi, CJKV, Thai, and Unicode Locale support Date format, number format, currency, name/address order etc. Translatability and MLS Externalize product UI strings from code logic Define runtime translation process (Catalogs, files, etc.) Support for all languages on the same server (MLS) I18N options Installation, Administration, User User Profile, Locale, Character set, Format, Direction etc. 16 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

17 National Language Support NLS Ability to run in a language other than English Ability to use date, number, and currency formats specific to certain country or region Sometimes referred to as Locale E-Business Suite NLS patches are special patches that provide language translations including user interface labels, menus, and some Oracle seeded setup data. The term "translations" is often used as a synonym 17 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

18 Program Agenda Globalization: Meeting Local and Global Requirements Quick Terminology Overview Unicode Support Multilingual Support Regional Preferences (Locale) International Calendar Support First Day of The Week Support Multilingual Reporting Q&A <Insert Picture Here> 18 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

19 Unicode Support Unicode is a universal character set which includes all major scripts of the world in a simple and consistent manner Oracle database supports two Unicode character sets: AL32UTF8: based on latest Unicode standard, currently 5.0 UTF8: on maintenance mode and supports Unicode 3.0 standard AL32UTF8 is the default Unicode database character set for Oracle E- Business Suite installation in R12.1 when multiple languages are selected was UTF8 in 11i and R12.0 AL32UTF8 is the database character set of VISION demo database in R12.1 was UTF8 in 11i and R12.0 Native character sets are still supported 19 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

20 Moving to Unicode Why convert to AL32UTF8? Support more characters and languages (e.g., convert from ZHS16GBK to AL32UTF8 to additionally support Korean) Fusion Apps will only support AL32UTF8 character set Oracle recently released Oracle Database Migration Assistant for Unicode (DMU), a unique next-generation migration tool providing an end-to-end solution for migrating your databases from legacy encodings to Unicode Oracle consulting services (OCS) offers character set conversion services EBS internationalization team provides active support to OCS character set conversion projects 20 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

21 Program Agenda Globalization: Meeting Local and Global Requirements Quick Terminology Overview Unicode Support Multilingual Support Regional Preferences (Locale) International Calendar Support First Day of The Week Support Multilingual Reporting Q&A <Insert Picture Here> 21 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

22 Multilingual Support MLS Oracle E-Business Suite supports running multiple languages on the same instance simultaneously Any number of supported languages (aka NLS patches) can be installed in a given instance 22 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

23 E-Business Suite Multilingual Support Language and Country Support Supports 34 languages American English, Arabic, Brazilian Portuguese, Canadian French, Croatian, Czech, Danish, Dutch, French, Finnish, German, Greek, Hebrew, Hungarian, Italian, Indonesian*, Japanese, Korean, Latin American Spanish, Lithuanian*, Norwegian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Slovenian, Spanish, Swedish, Traditional Chinese, Thai, Turkish, Ukrainian*, and Vietnamese* Supports all 92 countries supported by Oracle Database * New in R Copyright 2011, Oracle and/or its affiliates. All rights reserved.

25 Flexible MLS Architecture US ZHS Trans AR Trans F Trans Trans MLS Architecture E-Business Platform Add more language translations as you need 25 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

26 Release 12 Technology Stack 3-Tier Logical Architecture Client Application Database HTTP / S Web Listener 10g OC4J JSP BC4J UIX BI Publisher Forms JDBC(UTF-8)/SQL Net (NLS_LANG) 10gR2/11g OA Pages Definitions Translation tables User Profiles Publisher Templates Global Single Data Model RAC & ASM 26 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

27 Flexible MLS Architecture A Multilingual Entity is one for which textual attributes are maintained for all languages Base table stores non-textual attributes Translation table stores textual attributes and their translations for each installed language Language view joins the two tables, displaying textual attributes in user s language 27 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

28 Base and Translation Tables Base Table xxxx_b Translation Table xxxx_tl For each row in base table, N rows exist in translation table corresponding to the N installed languages 28 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Chinese One row for each installed language contains translated textual

29 Any Number of Languages Base and Translation Table Structure Base table row contains language-independent attributes Arabic English Simplified Chinese One row for each installed language contains translated textual attributes 29 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

30 One Language View Language View Structure Language View joins non-textual and textual attributes Language View Base Table Translation Table 30 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

31 Lightweight MLS Enable a Language with English UI A new feature in Ability to enable a language without applying the relevant NLS patch Activate a new language via OAM All Oracle E-Business Suite supported languages can be lightweight enabled Fully patched and lightweight languages can coexist at the same instance Selective (partial) NLS patching is not supported; either full or lightweight MLS is supported for each language, but not both at the same time Can move to a full translation at any time, simply by applying relevant NLS patch 31 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

32 Lightweight MLS English user interface Setup or customer data is shown in the relevant language Customers can use loaders such as FNDLOAD to enter and maintain language data. Customers can also use 'globe' icon in Oracle Forms based UI to translate language data Customers can prepare and set up custom reports or templates, and then generate language reports with the language data entered Eliminate management overhead and system downtime associated with applying NLS translation patches Reduce disk space used for translation, and hence simplify backup procedures 32 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

33 Customer Setup Data Translation Oracle provides UI translation through NLS patches Customer can translate setup data using: Forms UI Globe Icon Personalization of UI strings FNDLOAD (data loader) for mass-translation 33 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Forms UI Globe Icon 34 34 Copyright 2011,

35 isetup Multilingual Support New in release Multilingual customers can utilize isetup to gradually implement languages Customers can choose the set of languages to extract: all, one (session), or a subset of implemented languages Copyright 2011, Oracle and/or its affiliates. All rights reserved.

36 Program Agenda Globalization: Meeting Local and Global Requirements Quick Terminology Overview Unicode Support Multilingual Support Regional Preferences (Locale) International Calendar Support First Day of The Week Support Multilingual Reporting Q&A <Insert Picture Here> 36 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

37 Regional Preferences Locale Profile Settings Site Level Profile Options Client IANA Encoding User Level Profile Options Language Territory Timezone Native Client Encoding Date Format Numeric Characters 37 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

38 Profile Settings Profile options control regional preferences (locale) Administrators can set profiles at various levels Site Application Responsibility User Each user can override default setting with preferred values User Preference Page 38 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

40 Site Level Profile Options ICX: Client IANA Encoding IANA character encoding determines character set of HTMLbased UI on client tier (Browser) Should be set to an IANA encoding equivalent to database character set Should be set at site level 40 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

41 User Level Profile Options ICX: Language Default application language if no language is selected at login time Determines language of notifications Normally set to user s preferred language ICX: Territory Should be set to user's territory (country) Sometimes used in conjunction with language code to pick the correct translation resources such BI Publisher templates In some reports, it determines some cultural conventions such as local time, date, numeric, or monetary conventions 41 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

42 User Level Profile Options Client Timezone Should be set to user's timezone FND: NATIVE CLIENT ENCODING Should be set to client (user) PC encoding Determines character encoding of file name and content While exporting/importing spreadsheet data While uploading/downloading text files It is recommended to use pre-set default value 42 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

43 User Level Profile Options ICX: Date format mask Can be set to user's preferred date format ICX: Numeric characters Supported combinations: Comma / period (10,000.00) Period / comma (10.000,00) Space / comma (10 000,00): new in Space / period ( ): new in Single quote / comma (10 000,00): new in Single quote / period ( ): new in Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Additional Number Group Separators 44 44 Copyright

45 Program Agenda Globalization: Meeting Local and Global Requirements Quick Terminology Overview Unicode Support Multilingual Support Regional Preferences (Locale) International Calendar Support First Day of The Week Support Multilingual Reporting Q&A <Insert Picture Here> 45 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

46 International Calendar Support Release adds support for the following calendars Arabic Hijrah: The official calendar in Saudi Arabia with Arabic Hijrah month names English Hijrah: The official calendar in Saudi Arabia with English transliterated Hijrah month names Thai: The official Thai solar calendar in Thailand Users can choose their preferred calendar Internal date representation is normalized as Gregorian 46 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

International Calendar Support Gantt Chart 52 52

53 Program Agenda Globalization: Meeting Local and Global Requirements Quick Terminology Overview Unicode Support Multilingual Support Regional Preferences (Locale) International Calendar Support First Day of The Week Support Multilingual Reporting Q&A <Insert Picture Here> 53 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

54 First Day of The Week Support New in Release Users in countries where Sunday is not the first day of the week can now choose their preferred first day of the week A new system profile option that can be set at the site, application, responsibility and user levels FND: Calendar Week Start Day This setting will be reflected in Oracle Application Framework and Forms date pickers only, but will not affect business logic or reports Copyright 2011, Oracle and/or its affiliates. All rights reserved.

56 Program Agenda Globalization: Meeting Local and Global Requirements Quick Terminology Overview Unicode Support Multilingual Support Regional Preferences (Locale) International Calendar Support First Day of The Week Support Multilingual Reporting Q&A <Insert Picture Here> 56 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

BI Publisher Language Support BI Publisher ships with full set of Unicode Fonts Scalable font embedding, with CID mapping tables No need for expensive

57 BI Publisher Language Support BI Publisher ships with full set of Unicode Fonts Scalable font embedding, with CID mapping tables No need for expensive languagespecific printers BI Publisher supports CJKV Languages BiDi languages Unicode MLS 57 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

58 BI Publisher Translatability Communicate with your partners around the world No dependency on installed languages No dependency on DB character set Create a template for any language/territory Translate template or send to 3 rd party Support for XLIFF Supports 96 locales 58 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

59 Executing MLS Concurrent Programs Users can submit concurrent programs and reports in multiple languages at the same time using: Forms Standard Request Submission (SRS) UI OA Framework (web) SRS UI: New in Users can specify languages, territories, and numeric characters This allows to run concurrent programs in non-session language/territory/numeric characters as well as in multiple languages 59 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

60 Executing MLS Concurrent Programs System Administration: - Requests > Schedule Language Settings region allows user to set the NLS options 60 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

61 Oracle Application Framework Export Multilingual Support In release , customers can choose between comma or tab separated values for export file format FND_UNICODE_IN_EXPORT profile option determines the export file Unicode encoding Users can choose between UTF-16 Little Endian (UnicodeLittle) or UTF-8 for export file Unicode encoding regardless of browser or platform Multilingual customers can workaround Microsoft Excel's data import issues by choosing appropriate export file encoding and format Copyright 2011, Oracle and/or its affiliates. All rights reserved.

Oracle Application Framework Export Multilingual Support 62 62

63 Summary Upgrade to to get the latest internationalization support Convert to AL32UTF8 Adopt lightweight MLS Use isetup to support phased language rollouts Take advantage of the internationalization new features 63 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

65 Reference Material I18N Update Notes for 11i (Support note ) Globalization Guide for Release 11i (Support note ) I18N Update Notes for R12 (Support note ) Globalization Guide for Release 12 (Support note ) Hijrah and Thai Calendar Support in Oracle E-Business Suite Release 12.1 (Support note ) Oracle Application Concepts Guide, Chapter 3 Installing Oracle Applications for Installation Procedure NLS Release Notes on Support Site Migrating an Applications Installation to a New Character Set (Support note ) 65 Copyright 2011, Oracle and/or its affiliates. All rights reserved.

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