Supported Browsers. Known Issues. Topics: Oracle Cloud. Known Issues for Oracle Java Cloud Service Release

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1 Oracle Cloud Known Issues for Oracle Java Cloud Service Release E August 2018 Supported Browsers Oracle Cloud supports the following the minimum requirements for web browsers: Web Browser Version Microsoft Internet Explorer 9 or 10 Google Chrome Notes: Set Browser Mode to IE9 or IE10 Set Document Mode to IE9 or IE10 standards 29 and later Mozilla Firefox 24 and later Apple Safari 6 Known Issues The following issues are present in the Oracle Java Cloud Service. Topics: Products that modify MW_HOME fail after patching Problem specifying the database instance for the application data source when creating an AppToCloud instance Patching, backup, and restoration can fail for service instances created with Oracle WebLogic Server 11g Failure provisioning a multi-cluster instance in an Oracle Cloud Infrastructure region by using the REST API Deployment to a Service Instance Based on WebLogic Server 11g Created After May 2017 Requires a Patch for WebLogic Server 11g Deployment Clients Limited support for managing resources using the Oracle Cloud Infrastructure Compute Classic web console Cannot create an AppToCloud instance from JSON in storage bucket 1

2 Cannot use AppToCloud to map resources to a cluster within the same instance Products that modify MW_HOME fail after patching Any product installed on an Oracle Java Cloud Service instance will fail after patching if the product modifies MW_HOME. Patching replaces the contents of MW_HOME, so changes made to MW_HOME by the product installation are overwritten. Patching succeeds and leaves the WebLogic servers in a Running state, as expected, but the installed product fails. This issue affects upperstack products and all other products that modify MW_HOME. When you select the Oracle Java Cloud Service Fusion Middleware Oracle WebCenter Portal or Oracle Java Cloud Service Fusion Middleware Oracle Data Integrator service level when you provision an instance, and then install Oracle WebCenter Portal or Oracle Data Integrator, these products fail if you attempt to patch the instance because installing them modifies MW_HOME. This problem also occurs if you are reusing a license via the Bring Your Own License (BYOL) entitlement on Oracle Java Cloud Service for any product that modifies MW_HOME. Do not attempt to patch an Oracle Java Cloud Service instance if you have installed any product that modifies MW_HOME. Problem specifying the database instance for the application data source when creating an AppToCloud instance If you created multiple database instances on different IP networks but the same IP exchange, and you specify one of these database instances for the schema database, you cannot specify a database instance on the same IP exchange for the application database. This problem occurs regardless of whether you use the provisioning wizard or the REST API to create the AppToCloud instance. Provisioning wizard The DBCS Instance drop down menu in the Application Data Source section of the Additional Details page does not list all available database instances. The menu should show all database instances whose IP networks are on the same IP exchange, but does not. REST API If you specify an application database instance on an IP network that s on the same IP exchange as the schema database instance s IP network, provisioning fails and generates an error message. There is no workaround for this issue. 2

3 Patching, backup, and restoration can fail for service instances created with Oracle WebLogic Server 11g For service instances created with Oracle WebLogic Server 11g, patching, backup, and restoration operations can fail while attempting to replace directory /u01/jdk. Some directories and files within this directory are erroneously owned by root. To work around this problem, change the ownership for the files and directories erroneously owned by root. For example: cd /u01/jdk/lib/visualvm/platform && chown -R oracle:oracle docs Failure provisioning a multi-cluster instance in an Oracle Cloud Infrastructure region by using the REST API Using the REST API to provision a multi-cluster Oracle Java Cloud Service instance in an Oracle Cloud Infrastructure region fails. The REST API accepts a multi-cluster provisioning request, but fails. If you attempt this provisioning operation, you receive the following error message. The provisioning failed because idcs-create-service operation fails as IDCS option is not supported for BMC regions. Provisioning a multi-cluster instance in an Oracle Cloud Infrastructure region is not supported. Deployment to a Service Instance Based on WebLogic Server 11g Created After May 2017 Requires a Patch for WebLogic Server 11g Deployment Clients For Oracle Java Cloud Service instances created after May 2017, application deployment from WebLogic Server 11g clients will fail on those service instances based on software release WebLogic Server 11g. In order to deploy applications from a WebLogic Server 11g client to a service instance based on software release WebLogic Server 11g, you must apply a patch to your WebLogic Server 11g client. The crypto providers in WebLogic Server 11g service instances have been changed from Certicom to JSEE. This change introduced a new certificate, CertGenCA.der, to generate identity information for service instances. This certificate is included in the DemoTrust.jks file included in patch (YVDZ). Unless patch YVDZ is applied to your WebLogic Server 11g client, the service instance will not connect to another service instance, regardless the software release upon which the service instance is based. Failure occurs during application deployment and wlst.sh connect. You must download the YVDZ patch from For patching and post-patching instructions, see the downloaded README.txt file. 3

4 After applying the YVDZ patch, include the following command line arguments in your deployment command: -Dweblogic.ssl.JSSEEnabled=true -Dweblogic.security.SSL.enableJSSE=true -Dweblogic.security.SSL.minimumProtocolVersion=TLSv1.2 Limited support for managing resources using the Oracle Cloud Infrastructure Compute Classic web console When using Oracle Java Cloud Service, only limited use of the underlying Oracle Cloud Infrastructure Compute Classic is supported. Most of the operations that you would need to perform on your instances can be done using the Oracle Java Cloud Service interfaces. In some cases, you may need to use the Oracle Cloud Infrastructure Compute Classic web console. These exceptions are noted at relevant places in the documentation. Supported Operations You can use the Oracle Cloud Infrastructure Compute Classic web console to do the following: View storage volumes View SSH public keys View security rules View security lists and IP reservations Create and delete IP networks Unsupported Operations Don t use the Oracle Cloud Infrastructure Compute Classic web console to perform the following operations for Oracle Java Cloud Service nodes: Attach and detach storage volumes Attach and detach public IP addresses Attach security lists Note: If you add or attach storage volumes, public IP addresses, or security lists, these resources might not be retained when an Oracle Cloud maintenance patch is applied to the Oracle Java Cloud Service instance or when you restart the instance or nodes. 4

5 Cannot create an AppToCloud instance from JSON in storage bucket The AppToCloud tools in Oracle Java Cloud Service do not currently support Oracle Cloud Infrastructure Object Storage. The Export tool supports uploading the generated AppToCloud artifacts (JSON and ZIP files) to a storage container in Oracle Cloud Infrastructure Object Storage Classic. However, you cannot use the Export tool to upload these files to a storage bucket in Oracle Cloud Infrastructure Object Storage. Similarly, when you use Oracle Java Cloud Service to create a service instance with AppToCloud, you must provide the location of a JSON file in Oracle Cloud Infrastructure Object Storage Classic. The creation of the service instance will fail if you attempt to use a JSON file in an Oracle Cloud Infrastructure Object Storage bucket. Cannot use AppToCloud to map resources to a cluster within the same instance When you use Oracle Java Cloud Service to create a service instance with AppToCloud, you can map domain resources such as Foreign JMS Servers and Remote SAF Contexts to servers and clusters in other existing Oracle Java Cloud Service instances. But during the creation of a service instance, you cannot map these domain resources to other clusters within the same service instance. In this scenario, you must update the configuration of these resources after the creation of the service instance, by using tools like the WebLogic Server Administration Console or the WebLogic Scripting Tool. Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at ctx=acc&id=docacc. Access to Oracle Support Oracle customers have access to electronic support through My Oracle Support. For information, visit or visit if you are hearing impaired. Oracle Cloud Known Issues for Oracle Java Cloud Service, Release E Copyright 2014, 2018, Oracle and/or its affiliates. All rights reserved. 5

6 This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, then the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government. This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. This software or hardware and documentation may provide access to or information about content, products, and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of thirdparty content, products, or services, except as set forth in an applicable agreement between you and Oracle. 6

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