Avocent Universal Management Gateway Appliance Plug-in for the Avocent DSView 4.5 Management Software Release Notes

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1 VERTIV Avcent Universal Management Gateway Appliance Plug-in fr the Avcent DSView 4.5 Management Sftware Release Ntes VERSION , SEPTEMBER 14, 2018 Release Ntes Sectin Outline 1 System Requirements 2 Language Supprt Infrmatin 3 Features and Enhancements 4 Knwn Issues 1 System Requirements This plug-in is cmpatible with Avcent DSView management sftware release versins beginning with versin 4.5, Service Pack 5 (SP5). Please update the Avcent DSView management sftware t versin 4.5 SP5 r higher prir t installing this plug-in. NOTE: All references t DSView sftware within these release ntes refer t versin 4.5, SP5 r later, unless therwise specified. This plug-in is required t supprt JAVA 8-based Avcent DSView management sftware, versin 4.5. SP5 (Service Pack 5) and higher, and this plug-in is nt cmpatible with JAVA 7-based Avcent DSView sftware frm versin t After upgrading the appliance t versin , if KVM sessins launched via the Avcent DSView sftware display an errr message, resync the appliance with the Avcent DSView sftware and try again. Fr mre detailed infrmatin n system requirements and ther helpful reference items, please dwnlad the latest Avcent Universal Management Gateway appliance plug-in technical bulletin and refer t the Avcent Universal Management Gateway appliance and the Avcent DSView sftware installer/user guides. T upgrade yur system fr this release: NOTE: The client cmputer must use a 32-bit brwser with a 32-bit Java JRE t launch sessins frm the Avcent DSView sftware. Java JRE 8u151 and were used in testing. 1. Upgrade the Avcent DSView management sftware t SP5 (Service Pack 5) r later. If there are Avcent DSView sftware lgin issues using the Internet Explrer brwser after upgrading, please ensure that the SSLv2 and SSLv3 ptins are disabled in the brwser. 2. Upgrade the Avcent Universal Management Gateway appliance plug-in t versin r later. NOTE: The appliance plug-in must be at the same versin r newer than the appliance firmware fr crrect peratin. 3. Upgrade the Avcent Universal Management Gateway appliance t versin r earlier. 4. Execute the appliance resync actin fr the Avcent Universal Management Gateway appliance within the Avcent DSView sftware. 5. If this upgrade sequence culd nt be fllwed and the Avcent Universal Management Gateway appliance cannt prperly be managed using the Avcent DSView sftware, please remve the appliance frm the sftware and then re-add the appliance again. Page 1 f 6

2 NOTE: There are sme appliance/ Avcent DSView sftware upgrade scenaris where target sessins t the appliance cannt be launched frm the Avcent DSView sftware. These sessins are still functinal when launched frm the appliance Web interface. Cntact Technical Supprt fr the latest wrkarund fr this issue if it ccurs. 2 Language Supprt Infrmatin English, Chinese and Japanese languages are supprted by the Avcent Universal Management Gateway appliance plug-in. 3 Features and Enhancements ISSUE NUMBER COMPONENT n/a n/a n/a Avcent DSView sftware plug-in Avcent Universal Management Gateway appliance, Avcent DSView sftware plug-in Avcent DSView sftware plug-in DESCRIPTION The Avcent Universal Management Gateway appliance versin is nw supprted in the Avcent DSView sftware. The HTML5 Serial viewer is nw supprted. The Use Dedicated WSS Prt setting was added t the DSView sftware n the Administratin/Targets/KVM Management/Defaults screen. 4 Knwn Issues General An Avcent Universal Management Gateway appliance must have an assigned IP address prir t being added t the Avcent DSView sftware. The Avcent Universal Management Gateway appliance nly sends SNMP type 1 traps t the Avcent DSView sftware. When an Avcent Universal Management Gateway appliance is managed using the Avcent DSView sftware, the appliance time shuld be left at UTC and nt a specific time zne. An Avcent Universal Management Gateway appliance cannt be added t the Avcent DSView sftware if the appliance is a target device (such as a terminal server) f anther appliance already added t the Avcent DSView sftware. When the Avcent Universal Management Gateway appliance is under heavy prcessr lad and simultaneusly is added t Avcent DSView sftware, the appliance may be added withut targets. Please either resync the appliance r delete and re-add the appliance after the prcessr lad is reduced t cmplete the discvery f the target devices managed by the appliance. The display f targets in the Avcent Universal Management Gateway appliance unit view f the Avcent DSView sftware is slwer when there are many targets added t the appliance. When cnnecting SSH sessins t the Avcent Universal Management Gateway appliance thrugh the Avcent DSView sftware using the Internet Explrer brwser, the Putty viewer must be selected in the Avcent DSView sftware. If the Chrme brwser is used, then the built-in Java viewer must be selected in the Avcent DSView sftware. Firefx can use either serial viewer applicatin, except that fr brwser versin 21, the plugins.lad_appdir_plugins value must be set t true frm the abut:cnfig screen t enable the Putty viewer t be launched. Cnfiguratin perfrmed n the Target Settings/KVM Settings/Defaults screen des nt wrk crrectly fr appliance firmware versins and lder used with plug-in versin and newer. Appliance r target event handling r lgging is nt yet supprted thrugh the Avcent DSView sftware. Disabled prt status update is nt yet supprted thrugh the Avcent DSView sftware unless Unit Status Plling is enabled. Dial-up functinality is nt yet supprted thrugh the Avcent DSView sftware. Page 2 f 6

3 Appliance backup r restre is nt yet supprted thrugh the Avcent DSView sftware. If a target device is mved t a different private prt n the appliance, an Appliance Resync in the Avcent DSView sftware is required t update the prt number in the Avcent DSView sftware. Service Prcessr (SP) The cntrl f Service Prcessr indicatrs using the Avcent DSView sftware is nw nly functinal fr appliance versins and later, using plug-in versins and later. Use the appliance web interface as needed t wrk arund this issue. Serial-ver-LAN sessins launched frm the Avcent DSView sftware are shwn as serial sessins in the Avcent DSView sftware Active Sessins list. The Avcent Universal Management Gateway appliance nw supprts Service Prcessr discvery by assigning the Service Prcessr hstname. If the same target using a hstname is discvered in multiple appliances which are managed by the Avcent DSView sftware, the target will be presented with multiple navigatin ndes and ther undefined behavir. Please ensure that a Service Prcessr target is nly managed nce within the Avcent DSView sftware. If a blade chassis is added t the appliance with Autmatic Tplgy Update enabled in the Avcent DSView sftware, the blades within the blade chassis d nt always autmatically appear in the Avcent DSView sftware. Please execute the Update Tplgy task within the Avcent DSView sftware t cmplete the discvery f the blades within the blade chassis. The KG value within a Service Prcessr cannt be saved thrugh the Avcent DSView sftware fr Avcent Universal Management Gateway appliance versins less than Please upgrade the Avcent Universal Management Gateway appliance firmware t 2.x.x.x r later t reslve the issue. When adding a Service Prcessr, ptins are presented fr Cisc Chassis and Cisc UCS-B. These ptins are nt yet supprted and shuld be ignred. The Avcent DSView sftware des nt display the Enclsure LED status fr the HP il and il2 Service Prcessrs. When an FSC irmc Service Prcessr target is selected in the Avcent DSView sftware, the navigatin label shws IPMI instead f FSC irmc. The status f a Generic Service Prcessr is shwn in the Avcent DSView sftware as Unit Status Unknwn when it shuld be shwn as Idle. Merged targets cannt include mre than ne Service Prcessr target. SPAccess vkvm sessins using HTML5 are nt yet supprted when using DSView prxy mde. Please disable the prxy mde fr this functin. The SPAccess vkvm sessin t the HP ilo4 Service Prcessr launched using DSView prxy mde is currently failing. Please disable the prxy mde fr this functin. An SPAccess Virtual Media sessin is currently nt launching using the Java viewer t the idrac6 blade when the appliance is perating in DSView sftware prxy mde. Use the DSView sftware ActiveX viewer, the appliance Web interface r DSView sftware nn-prxy mde fr this functin. An SPAccess vkvm sessin is currently nt launching t the idrac8/9 r ilo5 blade when the appliance is perating in DSView sftware prxy mde. Use the appliance Web interface r DSView sftware nn-prxy mde fr this functin. Tw SL Sessin tls are displayed fr the Cisc UCS-B blades. Pwer infrmatin is nt available frm Dell M600, M605 r M805 blades. The errr message SPM_RESULT_MEMORYERROR may be displayed. SSH and Telnet sessin launches t Service Prcessr chassis are currently nt functinal using the Avcent DSView sftware. Please use the appliance Web interface fr these launches. Page 3 f 6

4 Pwer Distributin Unit (PDU) Pwer Distributin Unit (PDU) firmware update is nt yet supprted thrugh the Avcent DSView sftware. Fr best results, utlet pwer cntrl peratins frm the appliance unit view and utlet unit verview shuld be perfrmed slwly and nly using ne utlet at a time. Cycle peratins shuld be avided. Fr best results, utlet pwer cntrl functins frm the Outlet/Prperties navigatin f the utlet unit verview shuld be perfrmed slwly. Outlet transitin ntificatins are nt always received frm the appliance. A "PDU threshlds Cnfiguratin - Bulk Edit" peratin ptin is unintentinally presented fr any PDU managed thrugh the Avcent Universal Management Gateway appliance. This peratin is nt functinal and shuld nt be used. If an utlet f a PDU managed by the Avcent Universal Management Gateway appliance was set t Lcked Off prir t adding the appliance t the Avcent DSView sftware, the utlet state will be displayed as Idle in the Avcent DSView sftware. KVM/UMIQ Mdule KVM sessins can nly be launched frm 32-bit brwser clients when using the Avcent DSView sftware. Virtual media sessins are nt functinal within KVM sessins launched frm the Avcent DSView sftware when the client is running JAVA 9. Fr this scenari, JAVA 8 must be used. KVM sessins launched frm Chrme versin 42 and greater cannt be launched until the NPAPI is enabled. T enable NPAPI: 1. Brwse t chrme://flags/#enable-npapi 2. Click Enable fr the Enable NPAPI cnfiguratin ptin. 3. Click Relaunch at the bttm f the cnfiguratin page. If KVM viewer installatin issues are seen when using the Firefx brwser versin 21 and later with the Avcent DSView sftware, please brwse t abut:cnfig in the brwser and change the plugins.lad_appdir_plugins value t true. If KVM viewer installatin issues are seen when using the Internet Explrer brwser with the Avcent DSView sftware, please cmplete the fllwing steps. T trublesht issues when using IE with the Avcent DSView sftware: 1. In a separate tab, brwse t 2. Save the cab file t the hard disk and expand the cntents int a flder. 3. Execute the AvctInstall32.bat file t cmplete the viewer installatin. If KVM data is encrypted n a KVM sessin, the appliance must be cnnected t the Avcent DSView sftware in secure mde. If KVM data is nt encrypted but a KVM sessin cannt be established, the appliance must be cnnected t the Avcent DSView sftware in secure mde. A KVM sessin launched frm the Avcent DSView sftware may be preempted by a KVM sessin launched frm the appliance, even if the preemptin level f the appliance is less than the preemptin level f the Avcent DSView sftware. Please avid these cnflicts. HTML5 KVM sessins are nt yet supprted when using DSView sftware prxy mde. Please disable the prxy mde fr this functin. HTML5 KVM scan mde sessins are nt yet supprted; use the Legacy ActiveX viewer fr this functin. Page 4 f 6

5 Virtual Media sessins are nt functinal within HTML5 KVM sessins launched frm the DSView sftware, unless the Use Dedicated WS Prt setting is enabled in the appliance. Brwse t Administratin Targets - KVM Management - Defaults t enable this setting. When using the Avcent DSView sftware Legacy Java r ActiveX viewers with the appliance, please disable muse synchrnizatin s that the muse will remain available fr subsequent KVM sessins launched thrugh the Avcent DSView sftware. The current Java and ActiveX viewers in the Avcent DSView sftware d nt have this limitatin. UMIQ mdule ffline status update is nt yet supprted thrugh the Avcent DSView sftware unless Unit Status Plling is enabled. If UMIQ mdule names are nt autmatically pulled int the Avcent DSView sftware frm the Avcent Universal Management Gateway appliance, please ensure the setup and cnfiguratin is set as fllws: SNMP Traps shuld be enabled and flwing between the Avcent Universal Management Gateway appliance and the Avcent DSView sftware. SNMP traps frm the Avcent Universal Management Gateway appliance shuld be directed t the crrect Avcent DSView sftware. Check this frm the appliance Unit Overview. The Appliance Settings/Users/Authenticatin/Authenticatin Servers/DSView sftware setting fr Authenticatin server 1 shuld be set t the Avcent DSView sftware server IP address as seen by the appliance. If this value is incrrect, it can be manually set here, r will be autmatically reset by an appliance resync. The fllwing System Settings in the Avcent DSView sftware shuld be enabled: The System/Glbal Prperties/Units/Synchrnizatin/Aut Name Pull must have the Pull Names frm appliances t DSView autmatically setting enabled. The System/Glbal Prperties/Units/Synchrnizatin/Aut Tplgy Update screen must have the Delete target devices that n lnger have cnnectins setting enabled. The System/Glbal Prperties/Units/Deletin screen must have the Delete target devices that n lnger have cnnectins setting enabled. If there is still an issue with a name update n an appliance rebt r the adding f a UMIQ mdule, check the Target Devices view and delete any instances where the target name in the Avcent DSView sftware database matches the actual target name f the UMIQ mdule. The Avcent DSView sftware prxy mde selectin verrides the UMIQ mdule pass-thrugh mde setting. Serial Prt Targets The Avcent DSView sftware Serial Viewer will nt launch using the Chrme brwser versin 29. Please use an lder r newer versin f Chrme. If Putty serial viewer installatin issues are seen when using the Firefx brwser versin 21 and later with the Avcent DSView sftware, please brwse t abut:cnfig in the brwser and change the plugins.lad_appdir_plugins value t true. After the appliance is factry defaulted, serial sessins launched frm the Avcent DSView sftware with an Avcent DSView sftware user nt defined within the appliance will display sme errr messages at the start f the launch in the viewer windw. These errr messages d nt indicate a user issue and can be ignred. Serial sessin launch tls fr terminal servers are currently nt supprted. Please use the appliance Web interface fr this functin. FIPS Operatin When the appliance is perating in FIPS mde, an MD5-based certificate is used t cnnect the appliance t the Avcent DSView sftware in trust-all mde. Set the cnnectin t secure mde t ensure that MD5 is nt included in the certificate. Page 5 f 6

6 Prir t setting an appliance t FIPS mde, the appliance shuld be deleted frm the Avcent DSView sftware, then re-added t the sftware after the appliance is set t run in FIPS mde. Similarly, befre remving an appliance frm FIPS mde, the appliance shuld be deleted frm the Avcent DSView sftware and then re-added t the sftware after the appliance is remved frm FIPS mde. Accessible Targets If sessins launched t Accessible Targets fail cnsistently, please resync the appliance t restre nrmal peratin Vertiv C. All rights reserved. Vertiv and the Vertiv lg are trademarks r registered trademarks f Vertiv C. All ther names and lgs referred t are trade names, trademarks r registered trademarks f their respective wners. While every precautin has been taken t ensure accuracy and cmpleteness herein, Vertiv C. assumes n respnsibility, and disclaims all liability, fr damages resulting frm use f this infrmatin r fr any errrs r missins. Specificatins are subject t change withut ntice. Page 6 f 6

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