Alloy Navigator API USER S GUIDE. Integration with External Systems. Product Version: 7.0 Document Revision: 1.0 Date: November 30, 2015

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1 USER S GUIDE Alloy Navigator API Integration with External Systems Product Version: 7.0 Document Revision: 1.0 Date: November 30, 2015 Alloy Software Incorporated 88 Park Avenue, Unit 2B, Nutley, NJ phone: +1 (973) fax: +1 (973) sales@alloy-software.com web:

2 Copyright 2015 Alloy Software, Inc. All rights reserved. Alloy Software, Alloy Navigator, Alloy Navigator Express, Alloy Discovery, and Alloy Discovery Express logos are registered trademarks owned by Alloy Software, Inc. All other trademarks and brand names are the property of their respective owners. This manual, as well as the software described in it, is furnished under license and may be used or copied only in accordance with the terms of such license. The content of this manual is furnished for informational use only, is subject to change without notice, and should not be construed as a commitment by Alloy Software, Inc. Alloy Software, Inc. assumes no responsibility or liability for any errors or inaccuracies that may appear in this book. This manual is protected by United States and foreign copyright. This manual shall not be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior permission of Alloy Software, Inc.

3 Table of Contents Introduction Introducing the Alloy Navigator API Document Audience Getting Started Default URL to Access the API HTTP Request Methods URL Encoding Response Format Date and Time Format Obtaining an API Access Token Obtaining Information About an Object Creating an Object Updating an Object Obtaining a List of Objects (GET) Obtaining a List of Objects (POST) Checking Task Action Availability Supported Alloy Navigator Object Classes Software for Testing the API Table of Contents i

4 CHAPTER 1. Introduction Introducing the Alloy Navigator API The Alloy Navigator API enables you to integrate Alloy Navigator with external applications. Using the API, you can work with Alloy Navigator database objects over the Internet or a local network. The Alloy Navigator API offers the following functionality: Authenticating the user Obtaining information about objects Creating objects Updating objects Listing objects Checking Task Action availability For the list of supported objects, see Supported Alloy Navigator Object Classes on page 22. Document Audience The Alloy Navigator API User s guide targets system administrators and software engineers who will configure third-party applications to interact with Alloy Navigator. This guide assumes that you are familiar with other Alloy Navigator product documentation and have a basic understanding of Web technologies, including the HTTP protocol, JSON, and XML. Chapter 1. Introduction 1

5 CHAPTER 2. Getting Started Default URL to Access the API It is further assumed that the API handler application is installed in a virtual directory named api. : HTTP Request Methods Alloy Navigator API calls utilize two HTTP request methods: GET and POST. URL Encoding All URL elements and parameters must be URL-encoded. For more information on URL encoding, see en.wikipedia.org/wiki/query_string#url_encoding. Below are examples of a URL with non-encoded and encoded parameters. Initial URL (non-encoded parameters): Doe&par_sort_desc=Created_Date&par_fields=Ticket,Due_Date, Summary&par_offset=50&par_limit=20 URL with encoded parameters: Incidents?Assignee=John%20Doe&par_sort_desc=Created_Date&par_fields=Ticket%2CDue_ Date%2CSummary&par_offset=50&par_limit=20 Response Format The default response format is JSON. The API also supports the XML format. If you want to receive responses in the XML format, specify it in the request header: Accept: application/xml or Accept: text/xml You can specify the XML response format for all API requests except an initial request for obtaining an API access token. An API access token is always received in the JSON format. Date and Time Format The API uses the following date and time format: Chapter 2. Getting Started 2

6 Complete date: YYYY-MM-DD (eg ) Complete date plus hours, minutes, and seconds: YYYY-MM-DDThh:mm:ssTZD (eg T19:20:30+01:00) When sending requests to the API, you must specify date and time values in this format. The format includes information about the user s timezone. The API also has its own timezone, which you specify when configuring the API. When the user s timezone is different from the API s timezone, the user s time is converted to the API s time. Obtaining an API Access Token To start using the Alloy Navigator API module, you first need to authenticate the user and obtain an API access token. To obtain an access token, send a POST request to the API URL. HTTP method POST API URL POST parameters Parameter grant_type username password Description This parameter must be set to password. Credentials for an Alloy Navigator technician or SSP customer account. A password must be specified for accounts not only with Standard authentication, but also with Windows authentication. A token is valid for 8 hours. Once you have obtained a token, you will be able to specify it in the Authorization Header section when sending requests to the API. Note that you must prefix the token with bearer, for example: Authorization: bearer <token> Chapter 2. Getting Started 3

7 Note that the user authenticated to the API is in the same security context as when logged in to other Alloy Navigator modules. For example, technicians can access through the API the same objects and actions as in the Main Console and the Web Portal. Here is an example of a correct request. POST parameters: grant_type: password username: <correct username> password: <correct password> Response: "access_token": "m_egolzq...your_token...zkw", "token_type": "bearer", "expires_in": Error Handling This method may return errors when the user cannot be authenticated. The following request is incorrect because of an invalid grant_type. POST parameters: grant_type: <bad string> username: <correct username> password: <correct password> Response: "error": "unsupported_grant_type" The following request is incorrect because of bad username and password. POST parameters: grant_type: password username: <bad username> password: <bad password> Chapter 2. Getting Started 4

8 Response: "error": "invalid_grant" Chapter 2. Getting Started 5

9 CHAPTER 3. Obtaining Information About an Object The API module provides the ability to obtain information about objects: Tickets, Computers, Persons, etc. For the list of supported objects, see Supported Alloy Navigator Object Classes on page 22. HTTP method GET API URL URL parameters Parameter oid Description Object identifier. : T Here is an example of a correct request. (GET) Headers Authorization: bearer <your access token> Response: "success": true, "errorcode": 0, "errortext": "", "responseobject": "Items": [ "name": "Ticket", "caption": "Ticket", "value": "T000002", "name": "Description", "caption": "Description", "value": "Ever since I received this computer earlier today it's been really slow. In fact it's slower than my old computer. Everything from browsing to using Microsoft Word seems to drag and all I get is the hourglass.",... "name": "Impact", Chapter 3. Obtaining Information About an Object 6

10 ] "caption": "Impact", "value": "Single Person" The following request is incorrect because it does not contain a token. (GET) Response: "Message": "Authorization has been denied for this request." The following request is incorrect because of a bad object identifier. (GET) Headers Authorization: bearer <your access token> Response: "success": false, "errorcode": 101, "errortext": "$$$MSG_OBJECT_ID_NOT_FOUND,incorrectOID", "responseobject": null Chapter 3. Obtaining Information About an Object 7

11 CHAPTER 4. Creating an Object The API provides the ability to add new objects via Create Actions. HTTP method POST Values should be passed in the body of the POST request. To send data in the HTML Form format, set the header s Content-Type field to application/x-www-form-urlencoded. For JSON, set Content-Type to application/json. API URL POST request Request Headers: Authorization: bearer <your access token> Content-Type: application/json POST body: ActionId: <actionid>, Fields: <fieldname1>: '<fieldvalue1>', <fieldname2>: '<fieldvalue2>'... Chapter 4. Creating an Object 8

12 POST parameters Parameter ActionId Fields <fieldname1> <fieldname2>... Description Create Action ID. Fields on the Create Action form. Field names For virtual fields, you must specify the name of the field. For object fields and activity fields, you can specify either the name of the field or the field s caption. Field values For reference fields, you must specify the ID of the referenced object (example: T ) or its name (example: Alyssa Royal ). For classification fields (e.g. Priority or Impact), you must specify a string containing the element s display value (example: Immediate or Multiple People ). For boolean fields, you must specify true/false or 1/0. Here is an example of a correct request. (POST) Request Headers: Authorization: bearer <your access token> Content-Type: application/json POST Body ActionId: 231, Fields: Summary: 'Exchange server down', Description: 'Exchange server is reported to be down. Needs to be fixed ASAP' Response: "success": true, "errorcode": 0, "errortext": "", "responseobject": "Succeed": true, "ObjectID": "b df1f-4ccb-823d-57f785a6ea5c", Chapter 4. Creating an Object 9

13 "ObjectOID": "T000052" Here is an example of a request with an incorrect ActionId. (POST) Content-Type: application/json POST Body ActionId: 99999, Fields: Response: "success": false, "errorcode": 101, "errortext": "Requested action is not available.", "responseobject": null Chapter 4. Creating an Object 10

14 CHAPTER 5. Updating an Object The API provides the ability to update objects through Task Actions. HTTP method POST Values should be passed in the body of the POST request. To send data in the HTML Form format, set the header s Content-Type field to application/x-www-form-urlencoded. For JSON, set Content-Type to application/json. API URL URL parameters Parameter oid actionid Description ID of the object on which you want to execute a Task Action. : T ID of a Task Action. : 250 POST request Request Headers: Authorization: bearer <your access token> Content-Type: application/json POST Body: <fieldname1>: '<fieldvalue1>', <fieldname2>: '<fieldvalue2>'... Chapter 5. Updating an Object 11

15 POST parameters Parameter <fieldname1> <fieldname2>... Description Fields on the Task Action form. Field names For virtual fields, you must specify the name of the field. For object fields and activity fields, you can specify either the name of the field or the field s caption. Field values For reference fields, you must specify the ID of the referenced object (example: T ) or its name (example: Alyssa Royal ). For classification fields (e.g. Priority or Impact), you must specify a string containing the element s display value (example: Immediate or Multiple People ). For boolean fields, you must specify true/false or 1/0. Here is an example of a correct request. (POST) Request Headers: Authorization: bearer <your access token> Content-Type: application/json POST Body: Resulution: 'Fixed. Exchange is up and running again' Response: "success": true, "errorcode": 0, "errortext": "", "responseobject": "Succeed": true, "ObjectID": "b df1f-4ccb-823d-57f785a6ea5c", "ObjectOID": "T000052" Chapter 5. Updating an Object 12

16 CHAPTER 6. Obtaining a List of Objects (GET) The API offers the ability to obtain a list of objects via a GET request with parameters specified in the query string. HTTP method GET API URL URL parameters Parameter objectclass Description Alloy Navigator object class. s: Incidents Computers Knowledge Base Articles For the correct spelling of Alloy Navigator object classess, see Supported Alloy Navigator Object Classes on page 22. GET parameters (query string) You specify parameters of a GET request in the URL query string:?param1=value&param2=value... Parameter/value pairs must be separated by an ampersand (&). Parameter par_sort_desc par_sort_asc par_fields par_offset Description Fields by which to sort the result in descending order. Fields must be separated by a comma. This is an optional parameter. Fields by which to sort the result in ascending order. Fields must be separated by a comma. This is an optional parameter. Fields to show in the result, separated by a comma. This is a required parameter. A list of fields for a particular object class can be found in the Administrative Setting console: Business Logic Configuration > [Object Class] > Fields. A number of records to skip. This is a required parameter. Chapter 6. Obtaining a List of Objects (GET) 13

17 Parameter par_limit <fieldname1> <fieldname2>... Description A number of records to show in the result. This is an optional parameter. Field values to filter the result by. : Priority=High This is an optional parameter. Here is an example of a correct request for obtaining a list of Incidents. (GET) Incidents?par_fields=Summary%2CAssignee%2CDescription&par_limit=10 Response: "success": true, "errorcode": 0, "errortext": "", "responseobject": "Fields": [ "Name": "Summary", "DataType": "string", "Name": "Assignee", "DataType": "string", "Name": "Description", "DataType": "memo" ], "Data": [ "Cells": ["New computer slowness", "Arturo Greco", "Ever since I received this computer earlier today it's been really slow. In fact it's slower than my old computer. Everything from browsing to using Microsoft Word seems to drag and all I get is the hourglass."], "Cells": ["Machine slowness again!", "Arturo Greco", "This morning someone was here, and the machine seemed ok, but after lunch the machine has started to act up again, can someone please come by again? I've rebooted several times."],... "Cells": ["Can't access Intranet", "Lynch Stevens", "Customer is unable to access the company intranet. Determined he is also unable to access network shares or "] ] Chapter 6. Obtaining a List of Objects (GET) 14

18 Here is an example of a request for obtaining a list of Incidents filtered by Assignee. (GET) Incidents?par_fields=Summary%2CAssignee%2CDescription&par_limit=10&Assignee=Artur o%20greco Response: "success": true, "errorcode": 0, "errortext": "", "responseobject": "Fields": [ "Name": "Summary", "DataType": "string", "Name": "Assignee", "DataType": "string", "Name": "Description", "DataType": "memo" ], "Data": [ "Cells": ["New computer slowness", "Arturo Greco", "Ever since I received this computer earlier today it's been really slow. In fact it's slower than my old computer. Everything from browsing to using Microsoft Word seems to drag and all I get is the hourglass."], "Cells": ["Machine slowness again!", "Arturo Greco", "This morning someone was here, and the machine seemed ok, but after lunch the machine has started to act up again, can someone please come by again? I've rebooted several times."],... "Cells": ["Desktop crashes with BSoD", "Arturo Greco", "My desktop frequently crashes since last week. Today it already crashed two times. See the attached screen capture."] ] Chapter 6. Obtaining a List of Objects (GET) 15

19 CHAPTER 7. Obtaining a List of Objects (POST) The API offers the ability to obtain a list of objects via a POST request with parameters specified in the request body. HTTP method POST API URL URL parameters Parameter objectclass Description Alloy Navigator object class. s: Incidents Computers Knowledge Base Articles For the correct spelling of Alloy Navigator object classess, see Supported Alloy Navigator Object Classes on page 22. POST request Request Headers: Authorization: bearer <your access token> Content-Type: application/json POST Body: filters:[ name: '<filtername>', value: '<filtervalue>', operation: <filteroperationid>,... ], sort: [ property:'<sortproperty>', direction: '<sortdirection>',... ], fields: ['<field1>', '<field2>',...], offset: <offset>, limit: <limit> Chapter 7. Obtaining a List of Objects (POST) 16

20 POST parameters Parameter filters Description A collection of filters. Each filter must contain a field name, value, and a filtering operation identifier: name a field to filter the data records by operation a numeric value specifying the filtering operation: 0 (equal), 1 (not equal) value a value to use in the filtering operation This is an optional parameter. sort A collection of field and direction pairs for sorting: property a field to sort by direction sorting order: ascending (asc) or descending (desc). This is an optional parameter. fields offset limit Fields to show in the result. This is a required parameter. A number of records to skip. This is a required parameter. A number of records to show in the result. This is an optional parameter. Below are examples of correct requests for obtaining a list of Incidents with different parameters. Request: (POST) Request Headers: Authorization: bearer <your access token> Content-Type: application/json POST Body: sort: [ property:'due_date', direction: 'desc', property:'ticket', direction: 'asc' Chapter 7. Obtaining a List of Objects (POST) 17

21 ], fields: ['Ticket', 'Due_Date', 'Summary'], offset: 0, limit: 1000 Response: "success": true, "errorcode": 0, "errortext": "", "responseobject": "Fields": [ "Name": "Ticket", "DataType": "string", "Name": "Due_Date", "DataType": "datetime", "Name": "Summary", "DataType": "string" ], "Data": [ ["T000025", " :55:00", "Unable to print"], ["T000022", " :06:00", "Unable to boot up a computer"],... ["T000002", " :33:38", "New computer slowness"] ] Request: (POST) Request Headers: Authorization: bearer <your access token> Content-Type: application/json POST Body: filters:[ name: 'Ticket', value: 'T000007', operation: 0 Chapter 7. Obtaining a List of Objects (POST) 18

22 ], fields: ['Ticket', 'Due_Date', 'Summary'], offset: 0, limit: 3 Response: "success": true,* "errorcode": 0, "errortext": "", "responseobject": "Fields": [ "Name": "Ticket", "DataType": "string", "Name": "Due_Date", "DataType": "datetime", "Name": "Summary", "DataType": "string" ], "Data": [ ["T000007", " :06:00", "Unable to access the Internet"] ] Chapter 7. Obtaining a List of Objects (POST) 19

23 CHAPTER 8. Checking Task Action Availability The API enables you to check the availability of a Task Action for a particular object. The availability of Actions depends on object types, object statuses, security roles, and possibly other criteria. HTTP method GET API URL URL parameters Parameter oid actionid Description Object identifier. : T ID of a Task Action. : 250 In this example Task Action 253 for object T is available (the result is true). (GET) Request Headers: Authorization: bearer <your access token> Responce: "success": true, "errorcode": 0, "errortext": "", "responseobject": "Result": true In this example Task Action 247 for object T is unavailable (the result is false). (GET) Chapter 8. Checking Task Action Availability 20

24 Request Headers: Authorization: bearer <your access token> Responce: "success": true, "errorcode": 0, "errortext": "", "responseobject": "Result": false Chapter 8. Checking Task Action Availability 21

25 CHAPTER 9. Supported Alloy Navigator Object Classes The API module allows you to work with the majority of Alloy Navigator object classes. Supported object classes are listed below. Refer to this table for the correct spelling of object class names. You can also use an alternative spelling with no spaces. If needed, you can use table names instead of object class names. Correct Spelling Alternative Spelling Table Name All CIs AllCIs CI_List All Tickets Announcements Ticket_List Announcements Approval Requests ApprovalRequests Approval_Requests Approval Stages ApprovalStages Approval_Stages Assets Assets Change Requests ChangeRequests Change_Requests Computers Configurations Consumables Contracts Documents Groups Hardware Incidents Computers Configurations Consumables Contracts Documents User_Groups Hardware Incidents Knowledge Base Articles KnowledgeBaseArticles KB_Articles Library Items LibraryItems Library Locations Locations My Tickets MyTickets My_Requests Chapter 9. Supported Alloy Navigator Object Classes 22

26 Correct Spelling Alternative Spelling Table Name Networks Organizations Persons Problems Products Projects Networks Organizational_Units Persons Problems Products Projects Purchase Order Items PurchaseOrderItems PO_Items Purchase Orders PurchaseOrders PO Reservations Reservations Service Catalog Items ServiceCatalogItems Service_Catalog_Items Service Level Agreements ServiceLevelAgreements SLA Service Requests ServiceRequests Service_Requests Services Services Software Catalog SoftwareCatalog Soft_Products Software Licenses SoftwareLicenses Software_Licenses Stock Rooms StockRooms Stock_Rooms Stock Rules StockRules Stock_Rules Tracked Software TrackedSoftware Tracked_Software Vendor Products VendorProducts Vendor_Products Vendors Vendors Work Orders WorkOrders Work_Orders Chapter 9. Supported Alloy Navigator Object Classes 23

27 CHAPTER 10. Software for Testing the API To test the Alloy Navigator API, you can use any software capable of sending HTTP requests and receiving HTTP responses, for example: Chrome REST Console ( cokgbflfommojglbmbpenpphppikmonn) Fiddler ( You can also use scripting languages, such as PHP, Python, Ruby, etc. Chapter 10. Software for Testing the API 24

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