Enterprise Node.js Support

Transcription

1 Enterprise Node.js Support From One Practitioner To The Next As a founding member of the We began our journey with Node.js in 2010, having found a runtime Cloud Native Computing that would allow us to move from a monolithic service architecture Foundation, Joyent continues to a distributed one, and never looked back. Over the next eight to support efforts to provide mobility, openness and reliable years we built a lot, broke a lot, and learned some things along the modern systems way. Today Node.js continues to power our core cloud services environments that align with which operate in the always-on world of cloud computing. By the adoption of key technologies around Node.js, packaging our engineering and operational know-how along with containers and microservices our global support infrastructure, we are able to provide the highest architectures in the enterprise. level of support to enterprise users of Node.js. Research Design Node.js Enterprise Support Offerings Our annual subscription offerings for Node.js support are aligned to help Enterprises navigate Optimize Develop through the continuous lifecycle of complex Node.js projects using best of breed tooling, design patterns and production best practices complimented by our deep developer and operations support. Operate Secure 655 Montgomery Street, Suite 1600 San Francisco, CA (415)

2 PAGE 2 Research and Education Core subject matter experts from Joyent provide training onsite in classroom settings or remotely. We have identified a few key topics that help build a strong foundation within your team(s). However no two projects are the same, hence you may choose relevant courses listed in our 2018 training curriculum below or provide requirements to propose training courses tailored to your project needs. OFFERINGS Training Courses for 2018 JavaScript Primer Node.js for Java Developer Introduces intermediate and advanced topics to Introduces intermediate topics to java developers experienced developers who are not already familiar with interested in developing applications in javascript and JavaScript. Node.js. Node.js Core, npm, and Development Patterns Node.js Deep Dive Introduces the Node.js runtime, the Node package Application centric session guides users through the basic manager (npm), and common programming patterns used and intermediate foundations that make up solid and throughout the Node.js community. robust Node.js programming, including CLI Programming, Node.js Service Development This session focuses on the creation of Node.js services using the hapi or Express.js web frameworks. Node.js Testing This session explores Node.js testing, as well as other best practices such as linting and tracking code coverage. file system operations, async patterns, streams, modules/packages/npm, socket and HTTP handling, database persistence and more! API Security and Gateway Primer This session introduces and demonstrates robust and granular security functions like Consumer Management, Credential Management, Rate Limiting, Microservices Node.js Debugging and Performance Analysis routing, Multi-Party Auth (OAuth2, JWT, SAML, etc), RBAC Participants learn how to track down bugs and and more enabled by ExpressGateway. performance bottlenecks. This session also explores performance best practices.

3 PAGE 3 Architecture & Design Node.js has rapidly become a leading technology in At Joyent, we were an early adopter of modern enterprise applications. Node.js is ideal for microservices patterns (painfully at times) and have bridging legacy services to modern interfaces with authored and contributed to multiple frameworks APIs, real-time web applications, as well as like Restify, hapi.js, and Seneca.js. Container facilitating high session concurrency and I/O micro-orchestration frameworks like Joyent s performance in event based applications and ContainerPilot project are used to deploy and modern architectures. manage the lifecycle of microservices on containers. ContainerPilot also introduced support for containerizing traditional stateful apps like mysql or Postgres or n-tier apps like Wordpress at scale. Microservices - Breaking the Monolith Autopilot Pattern - Container Native OFFERINGS Application Architecture Review Joyent engineers will review your use cases, We have proven expertise and are able solution architecture (High Level and Detailed) to provide guidance on the following areas: documents, design specifications, deployment and scaling methodology and tooling. Cloud-Native Architectures Containerization Post review, we would deliver best practices, Microservices design recommendations based on use cases API Development and Integrations and scaling needs and app modernization Frontend optimization with JavaScript strategies including refactoring techniques. Mobile Backends Legacy Migration Internet of Things

4 PAGE 4 Development OFFERINGS Our engineers love to collaborate with Code Review other engineers, whether it is in the Joyent engineers will perform an application review on community or within the scope of a your codebase. Upon completion, a comprehensive report is provided to your engineering team with best practices specific engagement. They will work and recommendations. with your developers to ensure that as Microservices Planning & Implementation workloads, usage patterns, CI/CD Joyent engineers will review your strategy, design and any objectives, and performance requirements change over time, your Node.js application(s) are able achieve those goals. We actively contribute to and/or lead some of the key Node.js projects in-flight code modules for implementing microservices frameworks and RESTful applications. If your teams need guidance, we will recommend helpful modules, libraries/drivers and even help with implementing middleware or custom logic based on the scope of the engagement. Patch Delivery for core issues in Node.js Joyent engineers are available to identify, fix and deliver patches for bugs in Node.js and upstream fixes to core Node.js. Patch acceptance to core is subject to Node Core Projects community review. Popular Node.js frameworks Patch Delivery for upstream Node.js issues If you are using any of these projects, we can assist Joyent engineers are available to identify, fix and deliver in coding and integration best practices. patches for to third party modules as necessary. Key supported Frameworks and Node.js Core Projects Upstream patch delivery may be subject to community review. Joyent engineers have experience supporting many enterprise frameworks such as Express, hapi, Restify, and many others to provide best practices, recommendations and direct support of issues that may arise. Node.js Testing Our engineers will provide guidance on tooling and techniques for efficient and comprehensive Node.js testing, as well as other best practices such as linting and tracking code coverage.

5 PAGE 5 Security At Joyent, we have spent more than a decade securing our cloud services and software APIs primarily written in Node.js. We can share our learnings and best practices implementing encryption (SSL, Mutual SSL, TLS, etc) for Node.js applications, vulnerability scanning, rate limiting and authentication practices. Security considerations may include, but are not limited to: Access to Node Core security group projects K E Y F E AT U R E S I N C L U D E API Consumer Management Users Apps Credentials tokens Encryption Implementation Best Practices Security Node security modules and tools Basic Authorization Dependency Vulnerability Scanning Key Authorization Techniques and modules for AAA OAuth 2.0 API Management Private Registry Tools and Modules like Express Gateway and optional 3rd party tooling like Snyk.io may be recommended. Express Gateway is a fully featured API micro-gateway best fit for microservices and APIs. Additionally it is designed as Kubernetes and container-native to provide global AAA functions to container-native microservices. CORS Quality of Service Rewrite Simple Logger Proxy with Load Balancer Rate Limiter JavaScript Expression

6 PAGE 6 Introspection and performance tuning Delivering a high quality experience to OFFERINGS customers in today s API driven Core File Analysis as a Service economy is a multi-layered optimization Joyent engineers are available to review and debug core challenge. Troubleshooting hardware, software, networking, and application logic is difficult for teams to identify and remediate performance issues when they arise. With comprehensive debugging toolkits and deep experience in postmortem file analysis our team will work with your files. Core files capture the complete state of a running process and are typically captured when a Node.js application crashes. Joyent engineers will analyze these core files as a method to determine the root cause of a crash or application instability and provide a full analysis with recommendations for fixes as well as methodologies used in the analysis. the cycle before they are business impacting. You can rely Advanced Post Mortem Debugging Guidance on combined decades of expertise and tooling that can Joyent engineers provide additional guidance to equip look inward out from the app to the kernel and determine your team with debugging skills. Core file analysis and root cause, even in production systems. reviews include not only the issue resolutions and site reliability engineers to help identify problems early in DTrace mdb Flame Graphs Chrome Dev Tools restoration techniques, but also instruction on how to predict these issues and tools/methods to determine how, when and why these issues arise in the future. Proactive Security Notifications Joyent support and engineers notify Joyent support customers of Node.js core security updates and are available to discuss and provide feedback on security practices. This includes assistance in selecting versions of Node.js or npm modules that have known security vulnerabilities as well as recommendations on vulnerability scanning.

7 PAGE 7 Production Operations Node.js experience extends throughout OFFERING Joyent s organization. Production Support - SEV 1 4 response times and communication channels that align with your internal Our robust cloud platform, Triton, is built entirely from Node.js in a microservices architecture. With Node.js Enterprise support, you get access to not only our Node.js core team, but the entire Joyent engineering, operations and support team that all have direct and diverse experience building, operating, and maintaining Node.js based system frameworks. As a customer of Joyent, you can focus on building new technologies to propel your business forward, while retaining the robust and large SLA s, preferences and application criticality. Named Solutions Engineer Joyent provides a named engineering point of contact to provide continuity and in depth advocacy on your behalf to assist with tickets or projects requiring project management, coordinating training or best practices sessions and providing a weekly support update to the Joyent support organization on your behalf for open tickets or Node.js challenges. roster of experienced operators, engineers and support Quarterly reviews with named engineer and personnel for Node.js support from Joyent. support team responsible for Node.js support as well as Guidance sessions may include, but aren t limited to the optional discussions to help gather community feedback following subject areas: for projects within Node.js, as well as review additional Monitoring Logging NPM Dependency Management roadmap services or open source software Joyent is bringing to the market. Helpdesk & Support for SEV 2-4 Issues with Corresponding Support Tier SLAs, SEV-1 and 24/7 Process Management Emergency Phone support for business impacting issues Clustering and Scaleout requiring immediate resolution. Application Orchestration Tools & Patterns Recurring reviews with Enterprise Solutions Infrastructure Orchestration Tools & Patterns Engineering group helps customers plan, prepare, and Tools and Modules like PM2, node-cluster, container based scaling, mem-watch, prometheus, nodemon and optional 3rd party tooling like KeyMetrics, New Relic or Sysdig may be recommended. deploy applications as well as optional inclusion of Joyent OSS product teams to provide additional roadmap guidance on Node.js, API gateway solutions, serverless solutions and multi-cloud strategies.

8 PAGE 8 Node.js Enterprise Support SLAs Joyent provides multiple annual subscription plans to enable a robust set of services with predictable, coverage aligned pricing instead of per server or application level metering. Plans vary by committed SLAs and offerings bundled into each level. You can choose the right plan for your project and team based on the unique needs of your project or organization. To learn more about our Node.js Enterprise Support plans or to get a quote, please contact sales@joyent.com