Information Technology User Support Services

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1 Information Technology User Support Services Windows & Microsoft Office Tips Prerequisite: None This workshop is a basic class. Topics include: Maneuvering around the Desktop Pinning programs to the Taskbar Creating Desktop shortcuts Creating, renaming & deleting shortcuts Organizing files & using the Library Searching for files, folders & programs Changing the Desktop theme & screen saver Accessing ZENworks Adaptive Agent (Application Explorer) Introduction to Microsoft Word Prerequisite: A working knowledge of Windows The following topics will be discussed: Highlighting & formatting text File, Save As, Edit/Replace & Edit/Undo commands Cut, copy & paste Adding icons & editing to the Quick Access Toolbar Working with headers & footers Margins & page breaks Auto Correct features Printing a document Setting paragraph & font defaults Spelling & grammar tools Highlighting techniques Page 1 of 5

2 Intermediate Microsoft Word Prerequisite: A working knowledge of Microsoft Word The following topics will be discussed: Creating, modifying & formatting tables Performing calculations in tables & creating charts Creating & modifying Auto-Text entries Changing the appearance of paragraphs by using styles Mail Merge & merging file basics Viewing & sorting documents Use of multiple columnar formatting & graphics Header & footer Inserting & editing pictures Introduction to Microsoft Excel Prerequisite: A working knowledge of Word This class will discuss the following topics: Adding icons to the Quick Access Toolbar Highlighting & formatting cells Filling series of data Moving & copying data Simple formulas Creating & modifying tables Sorting & filtering in tables Page 2 of 5

3 Intermediate Excel Prerequisite: Introduction to Excel This class will discuss the following advanced Excel techniques: Advanced cell formatting & formulas Linking cells between sheets Conditional formatting Using functions including the function wizard Creating charts Working with headers & footers Formatting spreadsheets Sorting & filtering tables Subtotals PowerPoint - It's Not Just For Presentations Anymore! Prerequisite: A working knowledge of Windows PowerPoint is often used to design presentations, but did you know that you can use it to create flyers? While the emphasis in using PowerPoint in the past has been for the purpose of presentations, the program is also powerful when used for making signs, flyers, etc. With extensive libraries of clipart and minimal input on your part, you can make the most ordinary sign into an eye-catching work of art. Additional topics include creating templates and Grouping & regrouping. Page 3 of 5

4 Everything You Wanted to Know about Tables Prerequisite: A working knowledge of Microsoft Word Tables are useful for organizing information. This class discusses how to create, modify and format tables for a professional look. Computing formulas in tables will also be discussed. Mail Merge Using Microsoft Office Prerequisite: A working knowledge of Windows & Microsoft Word This class will cover how to create a series of repetitious letters, each addressed individually. Topics include: Preparing data to be merged Constructing the main document (such as a letter) Performing the merge for letters & labels Editing information in the data source Creating & populating new fields Inserting merge fields in the main document Sorting & filtering records with the Mail Merge Page 4 of 5

5 Zimbra & Calendar Prerequisite: A working knowledge of Windows & a browser, such as Internet Explorer This class explores the use of Zimbra Calendar. Topics include: Creating & managing appointments Viewing accepted/declined responses to appointments Creating & managing contacts Creating calendars & calendar shares Changing calendar & tag colors Searching calendar appointments Viewing attendees availability Adding private appointments to main calendar Building an address book for frequently used addresses Filtering messages with certain topics or from certain addresses Customizing the Zimbra window Enabling an auto reply with start & end dates Selecting all on a page Setting as high, normal or low priority Searching Trash & Junk Folder Activating an forward Composing & sending messages Replying to messages Organizing incoming and outgoing mail Building an address book for frequently used addresses Filtering messages with certain topics or from certain addresses Page 5 of 5

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