Galileo Flight Integrator. User Guide

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1 Galileo Flight Integrator User Guide

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3 Acknowledgement: This document was developed by Galileo Training Services. Customer feedback is important to us. Please take a few minutes to send any questions or comments to us at training.development@galileo.com 2007 Galileo International, L.L.C. All rights reserved. Information in this document is subject to change without notice. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose without the written permission of Galileo International. All screen examples and other inserts associated with system output are provided for illustration purposes only. They are not meant to represent actual screen responses, rates, etc. Galileo International may have patents or pending patent applications, trademarks, copyrights, or other intellectual property rights covering subject matter in this document. The furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any written license agreement from Galileo International. All other companies and product names are trademarks or registered trademarks of their respective holders. 4/07

4 Table of Contents Introduction... 3 In this Guide... 3 Installing the Galileo Flight Integrator... 4 Hardware and Software Requirements... 4 Installing the Galileo Flight Integrator... 4 Updates... 7 How it Works... 8 Operating Details... 8 The Booking Process Book Southwest in Four Steps How to Use Option Option Option Option How to Enter a Pricing Record Later Information to be entered into Apollo Dialog Details Screen Dialogs - Additional Information Error Messages The Error Message Process Error Message Definitions , July 04

5 Introduction Previously, there was no convenient way to incorporate a Southwest Airlines reservation into an Apollo PNR. Southwest Airlines reservations cannot be booked through Apollo and Southwest Airlines has no affiliation with Galileo International. Now, Galileo offers travel agents in the U.S. and Canada the ability to move easily from your Focalpoint /Viewpoint desktop to the Southwest Airlines Web site, and then back again with. Galileo Flight Integrator also works with FocalpointNet. Install the Galileo Flight Integrator to access the Southwest Airlines Web site from your desktop. When it detects a completed reservation on the Web site, it provides you with a way to incorporate the Southwest.com booking information into an Apollo PNR. In this Guide This document includes the following sections: Installing the Galileo Flight Integrator : This section includes software requirements, hardware requirements, and an installation guide. How it works: This section includes an introduction to how the Galileo Flight Integrator works to incorporate Southwest.com reservations into Apollo using either Focalpoint or Viewpoint. The Booking Process: This section introduces a four-step booking process. Error Messages: This section includes a list of possible error messages and explanation of why you might receive them., July 04 3

6 Installing the Galileo Flight Integrator Hardware and Software Requirements Installing the Galileo Flight Integrator Operating system: Windows 98 or higher. Windows NT and higher users should have Administrative user rights to install (found in Start/Control Panel/User Accounts). Browser : Internet Explorer 5.0 or higher Size: The executable file (.exe) is 3.39mb Default program location: C:\Program Files\Galileo Flight Integrator. The folder or drive may be changed during installation. Start Menu: Start, Programs, Galileo Flight Integrator, Galileo Flight Integrator (Start, All Programs for Windows XP users). System Tray Icon: An icon will auto launch at startup for all users and appear in the system tray. Un-install: Add/Remove Programs (from Control Panel), will terminate the running program (located in the system tray), and then uninstall. The Galileo Flight Integrator is an executable (.exe) file. You can download the file from the Galileo U.S. Agency Customer Support Center where you will find download instructions. Follow the steps below to install the Galileo Flight Integrator. 1. Double-click the file: GalileoFlightIntegrator.exe The Welcome screen appears. 4, July 04

7 2. Click Next to continue, or cancel to quit the setup. The Destination Location screen appears. This screen shows you where the Galileo Flight Integrator will reside on your computer. Click Browse to select another location. 3. Click Next to continue. The Start Installation screen appears., July 04 5

8 4. Click Next to begin the installation. Click Cancel to cancel the installation or click the back button to change previous information. The Installing screen appears while the installation takes place. When the system is ready to complete the installation, the following message appears. And then the Finish screen appears. 5. Click Finish. 6, July 04

9 The installation is complete when the Galileo Flight Integrator About screen display appears. When you see this, the Galileo Flight Integrator is opening on your system tray. This screen also appears when the Galileo Flight Integrator loads after a system restart/reboot. Updates Galileo Flight Integrator regularly checks for updates. If a newer version is detected, the Flight Integrator Update Available dialog appears. Click Here goes to a link where the Galileo Flight Integrator the software update is available. You will be prompted for a pseudo city code, and PIN to access the update. If you do not want to update now, click Cancel or select Do Not display this message., July 04 7

10 How it Works Use the Galileo Flight Integrator to easily access the Web site, complete a Southwest Airlines reservation, end the record, and then send the record to Apollo where you can save it in a PNR. Please Note: Use of Galileo Flight Integrator will cause an Internet browser window to open and for the user to assess Web sites outside the Apollo system. Any site so accessed is beyond the control of Galileo International and/or outside our service. Galileo and its affiliates do not control such sites, and, therefore are not responsible for their contents or the hyperlinks or advertising they choose to place on such sites. Galileo has no affiliation with such sites and your access to such sites does not imply any endorsement by Galileo of the material on such site or an endorsement of Galileo by the owner or operator of such site. The site(s) you access outside of the Apollo system are not governed by the terms and conditions of use or privacy policy of Galileo and may have their own terms and conditions of use and/or privacy policy. You should review those terms and conditions of use and privacy policy before utilizing the site(s). Operating Details When the installation is complete, the Galileo Flight Integrator is set to run. It is also placed in the startup folder so that it starts automatically when your system is booted. It displays the icon on your system tray, usually found in the lower right-hand corner of your desktop. When the Galileo Flight Integrator is first started, this screen is displayed for three seconds or until everything necessary for the program to run is initialized, whichever takes longer. Then it places the icon in your system tray. 8, July 04

11 Task Tray Icon After installation, a Galileo Flight Integrator icon is displayed in your system tray, usually found in the lower right-hand corner of your desktop. It changes colors depending upon how it is being used. White = stand by mode. When Galileo Flight Integrator starts, the splash screen is displayed. It then hides itself, showing the icon in the task tray. When it is in stand by mode, it searches for an active Focalpoint /Viewpoint session. Green = active mode. Active mode begins when Galileo Flight Integrator detects Focalpoint /Viewpoint running. The program is looking for an open browser, determines if the browser version is compatible, and then searches for a Southwest Airlines confirmation page. Red = page detected. A Southwest.com/swabiz.com confirmation page is detected. Galileo Flight Integrator displays the Information to be entered into Apollo dialog., July 04 9

12 The Icon Menu When the system tray icon is white or green, you can right-click the system tray icon to view a Menu. When you click: Southwest.com Swabiz.com About Reset Cancel Report Unrecognized Web Page Configuration Launches the default browser and displays Launches the browser and displays the Southwest business travel Web site Shows version and trademark information Resets the Galileo Flight Integrator to gather information from a confirmation page it has previously read. Cancels the right-click menu If the Web page is visible in your browser and Galileo Flight Integrator does not recognize it, use this option to report it so the problem can be fixed. This feature saves a copy of the Southwest.com or swabiz.com confirmation pages to a folder on your desktop for processing at a later time. The confirmation is saved with the extension code.lmc. You can choose the location of the folder, or click OK to save to the default location: C:\My Documents\. (See below for additiona1information). See Configuration-Choose a new save location below to find our how to choose a new save location. 10, July 04

13 Open Saved Confirmation Exit Use this option to display a confirmation you have previously saved. This option is available when Focalpoint is active and running. It displays a dialog that lists the saved Configuration screens. See Open Saved Confirmation below for additional information. Removes the Galileo Flight Integrator from memory. You can re-launch by selecting Galileo Flight Integrator from the Windows Start Menu (Start/Programs/ Galileo Flight Integrator / Galileo Flight Integrator). Report Unrecognized Web Page When you select Report Unrecognized Web Page from the menu, Galileo Flight Integrator opens the Report Unrecognized Page dialog. This dialog presents a list of open browser URLs. 1. Select the URL that represents the Web page that Galileo Flight Integrator should recognize. 2. Click Report Page. The Send Error Report dialog appears. 3. Fill out the Send Error Report dialog and click OK. Galileo will attempt to resolve the problem within 24 hours. Open Saved Confirmation When you select Open Saved Confirmation from the menu, Galileo Flight Integrator opens the Please Select a Confirmation Page dialog. Once travel begins, confirmations are automatically deleted from the list., July 04 11

14 The list of bookings can be sorted by clicking any of the column headers. An arrow appears in the header to tell you whether the column is sorted in ascending or descending order. The column header Locator is the Southwest confirmation number. Use the Find option to search for a specific Southwest confirmation number. When a match is found, it is highlighted. Configuration - Choose a new save location To launch one of the listings, you may either click to highlight and then click OK, or double-click a listing. The Information to be entered into Apollo dialog appears. To change the save file location: 1. Click the change button (with the three dots. ) The Please Select a Folder (Browse dialog) appears. 2. Select any folder you have built (local or shared network location), or click one of the two buttons provided, My Documents, or Program Folder. Button options: - My Documents Sets the path to the My documents of the current Windows user. - Program Folder Sets the path to c:\program Files\Galileo Flight Integrator\ Note: If you change the location of these files, Galileo Flight Integrator will automatically prompt to ask if you want to copy all of the files with the extension code.lmc to the new location. 12, July 04

15 The Booking Process Book Southwest in Four Steps Using the Galileo Flight Integrator you can easily access the complete a reservation on the Southwest Airlines Web site, end the record, and then send a passive version of the record to Apollo to create a PNR for invoice, itinerary, and MIR. Once Galileo Flight Integrator is installed; it runs automatically when your desktop is started. Integrate Southwest Bookings into your Apollo PNR in as little as four steps. 1. Launch Focalpoint /Viewpoint and build a basic PNR. 2. Launch the browser to the Southwest Web site and book or display a reservation. 3. Use Galileo Flight Integrator to send the Southwest booking to Apollo. How to Use 4. Build a pricing record using Galileo Flight Integrator, and complete the PNR. Four booking options are presented below. Select the option that serves your needs and follow the instructions. Option 1 is the basic booking procedure. Options 2, 3 and 4, utilize steps from Option 1. Option 1 Book flights or display a reservation on Southwest.com/swabiz.com, move the Southwest reservation to Apollo, and build a pricing record. Option 2 Book flights or display a reservation on Southwest.com/swabiz.com, move the Southwest reservation to Apollo, and build a pricing record later. Option 3 Book flights or display a reservation on Southwest.com/swabiz.com, move the Southwest reservation to Apollo, add segments and or other information to your PNR, and build a pricing record. Option 4 Book flights or display a reservation on Southwest.com/swabiz.com, move the Southwest reservation to Apollo, add segments and or other information to your PNR, and build a pricing record later., July 04 13

16 Option 1 Book flights or display a reservation on Southwest.com/swabiz.com, move the Southwest reservation to Apollo, and build a pricing record. Follow these steps for Option 1: 1. Build a PNR in Apollo. You can move a profile, or start a PNR with the Name, Phone, Ticketing and Received fields. 2. Right-click the Galileo Flight Integrator icon, and select Southwest.com or swabiz.com. A browser window opens and takes you to the Web site. The disclaimer screen appears. Then the Southwest Airlines or SWABIZ Web site appears. 3. Complete the customer reservation on the Southwest Airlines Web site. If you need help while on the Web site, click the Help button. The reservation is complete when you see the confirmation number in the Southwest booking. Galileo Flight Integrator immediately begins gathering information for your PNR. The Please Wait screen appears. 14, July 04

17 When complete, the Information to be entered into Apollo dialog appears. 4. Validate the information in each of the three tabs. For a detailed explanation of this dialog, see Information to be entered into Apollo Dialog Details elsewhere in this document. If there is an error on any of the three tabs, click the Page Does Not Match button and follow the instructions to report the problem. For additional information see Information to be entered into Apollo Dialog Details, Button Page Does Not Match elsewhere in this document. 5. Click the Enter Everything into Apollo button: All of the information is sent to Apollo. A Please Wait message is displayed during the process., July 04 15

18 6. When the process is complete, the Pause before entering HHPR? dialog appears. Instructions appear on the screen. 7. Add one or more pricing modifiers in the HHPR Modifier field, if desired. For example, DID, DAD, or similar. 8. To have Galileo Flight Integrator build the pricing record now, click NO. Galileo Flight Integrator builds the pricing record. When the process is complete, it ends and redisplays the PNR and you receive the Success message. 9. Click OK. Your PNR remains on the screen. You may ignore or amend the reservation as needed. 16, July 04

19 Option 2 Book flights or display a reservation on Southwest.com/swabiz.com, move the Southwest reservation to Apollo, and build a pricing record later. Follow these steps for Option 2: 1. Follow steps 1-5 in Option #1: 2. Add one or more pricing modifiers in the HHPR Modifier field, if desired. For example, DID, DAD, or or similar. 3. To defer the pricing record build until later, click YES. When you click Yes, the Click OK When Ready dialog appears. This dialog floats to a corner of your screen making it possible for you to modify the PNR before you continue. 4. Click Cancel. Galileo Flight Integrator saves a copy of the Southwest.com reservation to your desktop so that you may build the pricing record later. The PNR update Cancelled dialog appears. Instructions on how to retrieve for later pricing are on the dialog. (Find instructions in How to Add a Pricing Record Later in this document.) 5. Click OK to confirm cancel the process. Your PNR remains on the screen. You may ignore or amend the reservation as needed., July 04 17

20 Option 3 Book flights or display a reservation on Southwest.com/swabiz.com, move the Southwest reservation to Apollo, add segments and/or other information to your PNR, and build a pricing record. Follow these steps for Option 3: 1. Follow steps 1-5 in Option #1: 2. Add one or more pricing modifiers in the HHPR Modifier field, if desired. For example, DID, DAD, or or similar. 3. To defer the pricing record build until after adding additional segments of PNR information, click YES. When you click Yes, the Click OK When Ready dialog appears. This dialog floats to a corner of your screen making it possible for you to modify the PNR before you continue. 4. Add any additional information to the PNR, e.g. book additional itinerary segments such as air, car or hotel, add remarks, etc. 5. On the Click OK When Ready dialog, click OK. The Please Wait screen appears while the pricing record is built. When complete, the Success screen appears. 6. Click OK. Your PNR remains on the screen. You may ignore or amend the reservation as needed. 18, July 04

21 Option 4 Book flights or display a reservation on Southwest.com/swabiz.com, move the Southwest reservation to Apollo, add segments and or other information to your PNR, and build a pricing record later. Follow these steps for Option 4: 1. Follow steps 1-5 in Option #1: 2. Add one or more pricing modifiers in the HHPR Modifier field, if desired. For example, DID, DAD, or or similar. 3. To defer the pricing record build until later, click YES. When you click Yes, the Click OK When Ready dialog appears. This dialog floats to a corner of your screen making it possible for you to modify the PNR before you continue. 4. Add any additional information to the PNR, e.g. book additional itinerary segments such as air, car or hotel, add remarks, etc. 5. On the Click OK When Ready dialog, click Cancel. Galileo Flight Integrator saves a copy of the Southwest.com reservation to your desktop so that you may build the pricing record later. The PNR update Cancelled dialog appears. Instructions on how to retrieve for later pricing are on the screen. (Find instructions in How to Add a Pricing Record Later in this document.) 6. Click OK to confirm cancel the process. Your PNR remains on the screen. You may ignore or amend the reservation as needed., July 04 19

22 How to Enter a Pricing Record Later In Option 2 and 4 above, you opted to add the Southwest.com pricing record to the PNR later. Follow these steps to add the Southwest pricing record: 1. Right-click, or double-click the green Galileo Flight Integrator icon and select Open Saved Confirmation. The Please Select a Confirmation Page dialog appears. 2. Select the passenger name from the list, and click OK. 20, July 04

23 The Information to be entered into Apollo dialog is displayed. 3. Click the Choose Information to Enter Into Apollo button. The Select Information dialog appears 4. Select Pricing Record from the list and click OK. The Pause before entering HHPR? dialog appears., July 04 21

24 5. Add one or more pricing modifiers in the HHPR Modifier field, if desired. For example, DID, DAD, or similar.click No on the Pause before entering HHPR? dialog. When Galileo Flight Integrator is finished the Success screen appears. 6. Click OK. The Select Information dialog re-appears. 7. Click Finish. Your PNR is ended and redisplayed. You may ignore or amend the reservation as needed. 22, July 04

25 Information to be entered into Apollo Dialog Details This dialog has three tabs on it. Flights Passengers Billing It also contains four buttons Page Does Not Match Choose Information to Enter Into Apollo Enter Everything into Apollo Cancel These items are discussed in detail below. Flights Tab Click the Flights tab to verify and modify (if necessary) the information gathered by the application., July 04 23

26 Passengers Tab Use this tab to verify and modify the passenger names gathered from the Confirmation page. You can add up to nine passengers and Rapid Rewards numbers. Billing Tab Use this tab to modify any one of the three billing areas, Card Holder, Billing Address, and/or Form of Payment. 24, July 04

27 Button - Choose Information to Enter Into Apollo If you wish to select the information that will be sent to Apollo : 1. Click the Choose Information to Enter Into Apollo button. The Select Information dialog appears. 2. Click to select the information you would like to enter into Apollo, and click OK. Button Enter Everything Into Apollo If you are satisfied that the information on all tabs is correct and you do not want to select information: Click the Enter Everything Into Apollo button. The Please Wait notification message is displayed. The Galileo Flight Integrator is entering passenger names, form of payment, billing information and Southwest flights into the Apollo PNR. You may add additional information to the PNR such as air, car, hotel, or supplemental information, if desired., July 04 25

28 Button Page Does Not Match 1. When the Information to be entered into Apollo dialog contains incorrect information, click the Page Does Not Match button. The Send Error Report dialog appears. This dialog may also appear if a problem is encountered. 2. Fill out the form and provide as much information, defining in detail the error you experienced. 3. Click OK. The HTML page is sent with the error report. You will be contacted about the error within 24 hours. Button Cancel You can click Cancel to quit the process at any time. The PNR Update Cancelled screen appears. Instructions are found on the screen. This only cancels the process of moving the Southwest reservation into Apollo. It does not cancel the reservation, and it does not close the browser where the Southwest reservation resides. As long as the Southwest.com reservation is still present in your browser, anytime you click Cancel, you can double-click the Galileo Flight Integrator icon, and select Reset to begin the process again. 26, July 04

29 Screen Dialogs - Additional Information The dialogs that appear as you complete the PNR build process are determined by how you respond to each. Below, each dialog is defined. Pause before entering HHPR? When you click Enter into Apollo in the previous step, and after the "Please Wait notification message disappears, the Pause before entering HHPR? screen appears. Read and follow the instructions on the dialog. - HHPR Modifier (Optional): Use the HHPR Modifier (optional) field to add a modifier to the fill in format (HHPR); for example DID, DAD or DIDAD. The default for this field is blank, allowing you to type any modifier you wish. This field is saved to the registry and will be used as the default from session to session. If your workstation user rights do not permit updates to the Registry, this setting is not saved. The Galileo Flight Integrator assumes that you want to enter a pricing record into the PNR and it does that for you. Go to the next page for an explanation of how Galileo Flight Integrator will respond., July 04 27

30 If you You The Galileo Flight Integrator Click Yes want to add required PNR and itinerary fields. Or, you may want to add additional other airline, car or hotel itinerary segments to the PNR. pauses, allowing you to modify the PNR with any additional required PNR fields such as Name, Phone, Ticketing, and Received, or sell additional Air, Car or Hotel segments. The Click OK When Ready notification message appears (see explanation, next page). Click No Have completed all of the required PNR fields (name, phone, received, itinerary segments), and you do not expect any further changes to the PNR. sends the *IA command to read the flight segments so it can build the appropriate HHPR command with segment selection, and then send the command. If a field is missing from the PNR the Incomplete PNR notification message appears (see explanation, next page). Note: Any changes to the itinerary after the HHPR is built will require you to re-enter HHPR manually. Click OK When Ready This message first appears centered on the desktop and then floats to the corner. It remains in view on the desktop so you don t have to search for it when you have finished updating the PNR. If you move it to another location, it will float to that location the next time. Click OK Click Cancel When you have finished updating the PNR, and the program will enter the HHPR information. And there will be no further attempts enter information into the PNR. The Galileo Flight Integrator returns to Active mode. To begin again, you can double-click the Galileo Flight Integrator icon in your task tray, and select Reset. 28, July 04

31 Incomplete PNR When the required fields are not found, an error message similar to the one below appears. Click OK To continue when you have completed the PNR. The Galileo Flight Integrator sends the *IA command to read the flight segments and builds the HHPR. Important Note: Any changes to the itinerary after the HHPR is built will require you to re-enter HHPR manually. To avoid this possibility, Viewpoint users should add additional itinerary segments before entering the Received field in the Save PNR dialog (which ends the record). Focalpoint users must end the PNR manually. Click Cancel The Galileo Flight Integrator will make no further attempts enter information into the PNR. It displays the Error notification asking if you want to report an error to Galileo. PNR Update Cancelled If you decide to cancel the PNR update, the following screen appears. Follow the instructions on the screen. This does not cancel the Southwest.com reservation., July 04 29

32 Error notification Do you want to send an error report to Galileo? Click Yes Click No If you want to report an error. Go to Error Messages in the next section for additional information. If you do not wish to report an error. To begin again, you can double-click the Galileo Flight Integrator icon in your task tray, and select Reset Error Messages While the Galileo Flight Integrator attempts to add an itinerary into Apollo from the Southwest.com/swabiz.com Web site, errors can sometimes occur. Below, a few of the most probable error messages are discussed. The Error Message Process The chart below identifies a basic error message situation, and explains the results based on your action. The error messages used in this example are similar to what you might receive in a real situation. 30, July 04

33 Error Message: Incomplete PNR Error Message: Error You attempt to fix the error (in this case, you add the required PNR field(s)). The Incomplete PNR message remains on the noti until you click OK or Cancel. Click OK Click Cancel If you click OK, the Galileo Flight Integrator reattempts the HHPR command. If the required fields are now present in the PNR, it will process through to completion. Any changes to the itinerary after the HHPR is built will require you to re-enter HHPR manually. Note to Viewpoint users: If you want to add additional itinerary segments, you should do that before you enter the Received field in Viewpoint. The Viewpoint Save PNR dialog ends the PNR (and redisplays, if this option is selected). If you click Cancel, or if Apollo cannot complete the process because more than three unknown error messages have occurred, the Galileo Flight Integrator displays the Error prompt. If you click Yes, the Sending Error Information message appears. Click Yes Click No If you want to report an error. The Sending Error Information dialog box appears. If you do not wish to report an error. The Failure error message appears. To begin again, you can double-click the Galileo Flight Integrator icon in your task tray, and select Reset, July 04 31

34 Error Message: Sending Error Information Click OK Click Cancel Click OK to send the error report after filling in the required fields. This dialog box functions identically to the one displayed when you click the Send Bad Page button on the Information screen. However, instead of sending the HTML page, it sends the entire communication log (commands sent to the Apollo and the responses received). If you do not wish to report an error. To begin again, you can double-click the Galileo Flight Integrator icon in your task tray, and select Reset Error Message: Failure This final error message appears after you have attempted to store a PNR in Apollo, but received an Incomplete PNR error message. 32, July 04

35 Once Galileo Flight Integrator has either finished adding the record information into Focalpoint /Viewpoint, or the agent has cancelled the process, it returns to Active mode. The red icon changes to a green icon, if Focalpoint /Viewpoint is still running and it continues to check for new Confirmation pages. To reactivate the Galileo Flight Integrator for the same completed Southwest.com reservation, you can double-click the green icon and select Reset. Error Message Definitions Error responses notify you of errors encountered while the Galileo Flight Integrator is running. Information some of the error messages you might encounter for Focalpoint /Viewpoint, Internet Explorer, or the Galileo Flight Integrator can be found below. Focalpoint /Viewpoint Related Error Messages Focalpoint /Viewpoint related error messages can only occur while the Galileo Flight Integrator is attempting to communicate with Focalpoint /Viewpoint. These situations include: Losing the DDE connection to Viewpoint /Focalpoint Error: Galileo Flight Integrator: Automation error The object invoked has disconnected from its clients. Focalpoint is closed. Warning: Focalpoint has been closed! If either of these errors occurs while the Galileo Flight Integrator is attempting to enter information into Focalpoint /Viewpoint, it will notify you of the error and then return to Active mode., July 04 33

36 Internet Explorer Related Error Messages There is only one Internet Explorer related error message. It is sent when the confirmation page is closed while the Galileo Flight Integrator is reading it. Browser closed while gathering information If this error occurs, the Galileo Flight Integrator will return to Active mode and you will have to re-open the browser and display the customer reservation on Southwest.com. Galileo Flight Integrator Related Error Messages These error messages can occur while the Galileo Flight Integrator is reading or attempting to enter information from Focalpoint /Viewpoint from Southwest.com. These errors most often occur when the Galileo Flight Integrator is getting an unexpected response. Note: For all errors in this section, a prompt is displayed inquiring whether you want to send an error report to Galileo. If you do, the error report will contain a log of all commands and responses sent to/from Apollo before the error occurred. When the Galileo Flight Integrator is unable to build the HHPR command, one of two error messages are generated. The applet is unable to find all the flights from the confirmation page in the PNR: The flights from the confirmation page are contained in the PNR but not in ascending order: Segments are not in ascending order 34, July 04

37 Errors Without Explanation There are times when you may be prompted to send an error to Galileo without receiving a warning or explanation message. If this occurs, click Yes to send the error so that it can be resolved., July 04 35