Which Folders Shouldn t Be Backed Up?

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1 nexo Backup is a very simple and powerful online backup solution. You choose which folders you want to backup, and nexo Backup will upload your files and protect the contents of those folders - it keeps a mirrored copy of your files securely online so that you can retrieve them at any time if they are lost or damaged. Files that are selected for backup are stored securely with nexo and can be accessed and restored through the web portal or restored using our Restore Software. As nexo Backup just makes a copy of the selected files from your machine to the cloud there is no additional space used on your hard drive. The Desktop Software installer will take you step by step through setting up your backups - it's so easy to configure...just follow the on-screen instructions. nexo keeps up to 30 versions of files uploaded to the servers so you can revert to a previous version if you made an incorrect change to a file and saved over the original. nexo also keeps any deleted files for 30 days to allow for recovery in the case of accidental deletion. Which Folders Shouldn t Be Backed Up? The nexo Backup product gives you the option to backup your important office documents, images, music, videos to the cloud. However storing every file from your computer to the cloud is not a good idea. This is because many of the files on your computer are specific to that installation, and will not work if they are placed on another machine. Adding unnecessary folders to your backup set will also increase the time it takes to upload your files to the cloud and in some cases will stop the files uploading that you wish to upload. Below we have written a list of the things you should not backup to the cloud.

2 Temporary Files Computers contain folders which store temporary files. These files could be from websites, programs, unsaved office documents etc. The contents of the temporary folder on your computer will constantly modify, with many files being created, updated, and deleted. The problem with backing up this folder is that it will be scanned by nexo, and will mark many files for uploading/updating on each scan. This will greatly increase the total time it takes for you to upload your files to the cloud and the temporary files are essentially inconsequential. Windows and Mac files Each Operating System contains their own set of essential system files and folders. As with the temp folder, many items in the operating system folder will also change and we be uploaded frequently. To reduce the time it takes to upload content we would suggest not backing up OS files. Backups using 3 rd Party Applications For example, Mac users have the ability to backup their entire hard drive using Time Machine. However due to the content being backed up using such system files, nexo does not support the backup or storage of other 3 rd party backups as they may contain system folders and files. Program Files When the software is installed files are placed in other areas of the computer and some other system files will be edited. We suggest that you do not back up program folders and instead back up the install files or folders. We suggest making sure the following files on Windows and Mac are not backed up:

3 Windows 1 C:\Windows folder 2 C:\Program Files or C:\Program Files (x86) 3 C:\Users or C:\Documents and Settings (you can select folders within the User accounts such as My Documents, My Videos, My Pictures, My Music, Favorites etc) 4 C:\Users\{username}\AppData 5 System settings 6 System files 7 C:\Users\{username}\Ntuser.dat 8 Live databases (exchange, SQL, SAGE, etc) - any database that is constantly in use 9 Your entire hard drive 10 Backups using other 3 rd party applications 11 Websites Mac 1 The entire /User/ folder (you can select folders within the User accounts such as Documents, Videos, Pictures, Music etc.) 2 The entire /Library/ folder 3 Applications Folder 4 Utilities Folder 5 Downloads Folder 6 Public Folder 7 Trash 8 Time Machine 9 Websites How to remove files from Backup To remove files/folders from you Backup: 1. Click on the nexo icon 2. Select Manage Backups 3. Navigate to the folder you wish to stop backing up, and deselect the item 4. Click OK Once the item(s) has been deselected, they will be marked for deletion and You have 30 days to restore deleted files permanently removed from the servers after 30 days.

4 Configure Backup on Mac OS Learn how to select your documents, music, videos and pictures folders for backup. When you install nexo on a computer you are taken through the set up process. The set up of Backup occurs after the installation is complete - once install, you are required to select your files & folders for backup. Let's get you started Once nexo is installed, click on the nexo icon on your toolbar located near the date and time 2. Click on Manage Backups 3. Click on your username in the left hand column 4. Expand your username folder in the right hand column 5. Select the data folders you wish to backup 6. Click Apply Please note: nexo only stores data folders (documents, music, videos, pictures). We do not backup or store backups of entire hard drives, system files or folders, applications, etc.

5 That's it! You have just created your first backup! After the initial backup is complete you can always modify the backup selection later on. Configure Backup On Windows Learn how to select your documents, music, videos and pictures folders for backup. When you install nexo on a computer you are taken through the set up process. The set up of Backup occurs after the installation is complete - once install, you are required to select your files & folders for backup. Let's get you started...

6 1. Once nexo is installed, click on the nexo icon on your toolbar located near the date and time 2. Click on Manage Backups 3. Expand your C:/ drive 4. Expand your Users folder 5. Expand your username folder 6. Select the data folders you wish to backup 7. Click OK Please note: nexo only stores data folders only (documents, music, videos, pictures). We do not backup entire hard drives. That's it! You have just created your first backup! After the initial backup is complete you can always modify the backup selection later on. How to Check Uploaded Files The easiest way to check which files have been uploaded successfully to your nexo Cloud is to login to your web portal. Checking Uploaded Files 1. Login to your web portal 2. Click on Backup or FileShare tab (...and for Business Users Team Folders) Successfully uploaded files will be in full colour.

7 Checking Your Backed Up Files The files that you have backed up are all available from your secure web portal. Simply login with your nexo account address and password, and click on the Backup tab - you'll be able to browse your files just like your computer. You can download single files, stream your movies and/or music *.mp3 and no DRM, view your office documents and display your photos right from within your web browser! Configure your Backup Scheduled Scans Learn how to set up your schedule scans settings for your nexo Backup. Once your initial backup is complete, you can set your nexo software to run schedule scans of your files and folders to checking for any changes made to the file. nexo will upload modified files during the scan and save the file as another version. The schedule scan can be set to backup once every hour (up to once every 48 hours), between certain times or real time. To configure your nexo schedule scans 1. Click on the nexo icon 2. Select Manage Backups 3. Click on the Settings tab 4. Choose your schedule scan settings - Realtime or Scheduled backup

8 Please note Selecting real time scans requires the application to be closed before the scan can occur. For example, if you are working on a Word document, nexo won't be able to back it up until you have saved and closed the file. Real time scan:.pst - If wish to backup your Outlook.pst file with real time scan, nexo won't be able to back up the.pst file until you close Outlook, and if nexo is backing up your.pst file then Outlook will not be able to be opened. nexo is not a service but an application therefore requires you to be logged in during transfer or scanning of files. Restore a previous version of a Backup file When a file is edited or amended a file selected for backup on your computer, nexo will upload the full file and save the file as another version. nexo keeps up to 30 versions of a file...and you can restore any of these versions at any time from your web portal! To restore a file: Please note: You restore from the web portal is for single files only. Only fully uploaded file version can be download. 1. Login to your web portal 2. Click on Backup and navigate through to the location the file 3. Double click on it to open the file 4. Select the version you wish to restore by clicking download

9 Mac Users: How to Backup a NAS/Network Drive With nexo Backup, Pro Suite or Business accounts, you can backup your NAS (Network Drive) devices. Please note: Backups are not to be used for archiving. You must at all times hold an original copy of the data in the original location on the system it was backed up from. If you delete files from your computer that have been backed up we will remove the corresponding backup from our servers. If you wish to only backup your NAS device, you must still install nexo on your local hard drive and select at least one local file for backup. Things to remember when backing up your NAS: 1 You must ensure that the device is attached whilst running nexo How to Backup your NAS Mapping your NAS device You must ensure that the device is mapped as a letter drive. To map your NAS, 1. Go to Finder 2. Press CMD + K on your keyboard to mount the NAS device as a volume

10 3. Enter smb:// [your IP address] e.g. smb:// Click Connect Selecting your NAS files for Backup 1. Click on the nexo icon 2. Select Manage Backups 3. Expand Volumes and expand the NAS device 4. Select the files or folders you wish to backup - do not backup from the root of the NAS device, e.g. only select folders within the NAS device 5. Click Apply

11 That s it! nexo will now start backing up your NAS device. Your web portal will display the backup as a folder within your backup set. Mac Users: How to Backup your External USB Hard drive With nexo Backup, Pro Suite or Business accounts, you can backup your external USB hard drives. Backups are not to be used for archiving. You must at all times hold an original copy of the data in the original location, on the system it was backed up from. If you delete files from your computer that have been backed up, we will remove the corresponding backup from our servers. As Backup is a mirrored copy of the files/folders you select, you must ensure that the device is attached to your computer when running nexo. If the device is disconnected whilst nexo is running, then the previously uploaded files will be marked for deletion on your web portal.

12 Things to Remember When Backing your External HD 1 You must ensure that the device is attached whilst running nexo 2 Do not select the root of the external hardrive; only select files/folders within the device 3 You must select at least 1 file from your local drive for backup before selecting your external HD files/folders Please note: We do not support the backup of removable or portable media (e.g. pen drives, CDs, DVDs, flash drives, mobile devices, ipods, etc) due to the way the Operating Systems categorises the devices. Whereas external HDs are read by the OS as local hard drives and therefore these can be backed up with the nexo software. How to Backup your External USB HD 1. Ensure that the external hard drive is attached and running on your computer 2. Click on the nexo icon 3. Select Manage Backups 4. Expand Volumes 5. Select the files & folders within the external HD - Do not select the root of the device for backup 6. Click Apply That s it! nexo will now start backing up your external HD. Your web portal will display the backup as a folder within your backup set.

13 Windows Users: How to Backup your External USB Hard drive With nexo Backup, Pro Suite or Business accounts, you can backup your external USB hard drives. Backups are not to be used for archiving. You must at all times hold an original copy of the data in the original location, on the system it was backed up from. If you delete files from your computer that have been backed up, we will remove the corresponding backup from our servers. As Backup is a mirrored copy of the files/folders you select, you must ensure that the device is attached to your computer when running nexo. If the device is disconnected whilst nexo is running, then the previously uploaded files will be marked for deletion on your web portal. Things to Remember When Backing your External HD 1 You must ensure that the device is attached whilst running nexo 2 Do not select the root of the external hard drive; only select files/folders within the device

14 3 You must select at least 1 file from your local drive for backup before selecting your external HD files/folders Please note: We do not support the backup of removable or portable media (e.g. pen drives, CDs, DVDs, flash drives, mobile devices, ipods, etc) due to the way the Operating Systems categorises the devices. Whereas external HDs are read by the OS as local hard drives and therefore these can be backed up with the nexo software. How to Backup your External USB HD 1. Ensure that the external hard drive is attached and running on your computer 2. Click on the nexo icon 3. Select Manage Backups 4. Expand the letter assigned to the external device 5. Select the files & folders within the external HD - Do not select the root of the device for backup 6. Click OK That s it! nexo will now start backing up your external HD. Your web portal will display the backup as a folder within your backup set. Windows Users: How to Backup your External USB Hard drive With nexo Backup, Pro Suite or Business accounts, you can backup your external USB hard drives. Backups are not to be used for archiving. You must at all times hold an original copy of the data in the original location, on the system it was backed up from. If you delete files from your computer that have been backed up, we will remove the corresponding backup from our servers. As Backup is a mirrored copy of the files/folders you select, you must ensure that the device is attached to your computer when running nexo. If the device is disconnected whilst nexo is running, then the previously uploaded files will be marked for deletion on your web portal. Things to Remember When Backing your External HD 1 You must ensure that the device is attached whilst running nexo

15 2 Do not select the root of the external hard drive; only select files/folders within the device 3 You must select at least 1 file from your local drive for backup before selecting your external HD files/folders Please note: We do not support the backup of removable or portable media (e.g. pen drives, CDs, DVDs, flash drives, mobile devices, ipods, etc) due to the way the Operating Systems categorises the devices. Whereas external HDs are read by the OS as local hard drives and therefore these can be backed up with the nexo software. How to Backup your External USB HD 1. Ensure that the external hard drive is attached and running on your computer 2. Click on the nexo icon 3. Select Manage Backups 4. Expand the letter assigned to the external device 5. Select the files & folders within the external HD - Do not select the root of the device for backup 6. Click OK That s it! nexo will now start backing up your external HD. Your web portal will display the backup as a folder within your backup set.

16 Delete Backup sets You can stop nexo from backing up individual items from your backup by deselecting the items from the Manage Backups window. Removal of backup sets can be actioned through either the Web Portal or from one of your mobile devices that has the nexo app installed on. Rename Device Login to your web portal By default you are on the Devices page Select the backup set you wish to remove and click on the name Enter DELETEME and press OK

17 Delete Backup Sets from a Mobile Device You can remove a device from your account via any mobile device, provided the nexo app is installed, by clicking on the X next to the machine under the devices tab.

18 By default the checkbox is ticked to keep the data from your backup set on your account for 30 days. Leaving this ticked will allow you view the files on your account and after 30 days these files will no longer be accessible. Unticking this option will delete all the data, we do not recommend doing this in case of accidental deletions. If you are happy you have all your data and no longer need to restore any of it, click on the X next to the inactive devices to delete all the data from your account.

19 nexo Backup - System Exclusion List (Mac) nexo keeps a list of file types that should not be backed up. These include temporary, system and browser files. These files do not contain any useful information - excluding them means you only back up the things that matter to you. The excluded files and folders are listed below. Please note this list cannot be changed:

20 nexo Backup - System Exclusion List (Windows) nexo keeps a list of file types that should not be backed up. These include temporary, system and browser files. These files do not contain any useful information - excluding them means you only back up the things that matter to you. The excluded files and folders are listed below. Please note this list cannot be changed: Mac Users: Establishing a Connection for Selecting NAS Files Having problems when backing your NAS device? Files not enabled for backup?

21 When connecting to a server the Mac OS default to backup your NAS is AFP (Apple Filling Protocol). However when backing up a NAS with nexo, we use SMB (Server Message Block) to establish a connection. Mac Users: How Do I Force a Backup Scan to Start Manually? nexo Backup runs on schedule scan of the files you have selected to backup. You can however force a scan of your files as follows: 1. Click on the nexo icon 2. Select Status 3. Click on Scan Now under the Backup section or click on Detailed Status and press on the Scan Now button nexo will then scan all your backed up files for any changes. Any changes detected during the scan will be uploaded and saved as another version of the file in your web portal.

22 Mac Users: How to Add Folders to Backup Learn how to add folders to your nexo Backup. You can amend your backup selection after your initial backup is complete. To add folder to the backup selection: Please note: only select data folders (documents, videos, music, etc). Do not select your entire hard drive for backup. Method 1 1. Click on the nexo icon 2. Select Manage Backups 3. Expand your Users folder 4. Find your username 5. Select the folders you wish to add to backup 6. Click OK ---- Method 2 1. Select the folder you wish to backup 2. Click on the nexo icon 3. Then click on Selected Files 4. Then select Backup This Folder... To review or modify the list of folders you backup, simply click on Manage Backups. Any files removed from your backup selection will be marked as deleted online, and will be held for for 30 days before being permanently removed from our servers.

23 Understanding the Backup Process The nexo software goes through several stages when backing up your computer: 1. Scan for new and changed files - the nexo scan runs through all the files and subfolders of the folders you nominated to backup or in the FileShare 2. Updates are detected (file creations, deletions or moves) are detected and added to the Status queue 3. The software creates the folder structure on our servers, and creates file place holders for all the files 4. New or changed files are sorted by priority and added to the Upload queue. 5. The software runs through the Upload queue, filling the file place holders with the file content. Please note that the more files you choose to backup, the longer the scan takes, and the longer it will be to replicate the folder structure on our data centre. Depending on the number of files you chose to upload, the initial scan can take a few hours to complete - it needs to constantly be talking to our servers, creating file placeholders, and folder structures that mimic what is on your computer.

24 Once the initial scan and backup is complete the later scans run through much more quickly. nexo will only then backup files which have been added to your backup selection and and any files that have been changed since the last scan. What is De-Duplication? nexo gives each file a hash which is essentially its own fingerprint.when you select a file or folder to backup the software searches for files which have the same fingerprint or hash, and if it already exists on our servers, it will copy the file instead of getting the nexo software to upload the file again.even after you have deleted files and folders, they remain on our servers for 30 days, and after this time are permanently removed. Using this technology (deduplication) we prevent customers having to upload entire files and folders they may have previously uploaded to our servers. Windows Users: How Do I Force a Backup Scan to Start Manually? nexo Backup runs on schedule scan of the files you have selected to backup. You can however force a scan of your files as follows: 1. Click on the nexo icon

25 2. Select Status 3. Click on Scan Now under the Backup section or click on Detailed Status and press on the Scan Now button nexo will then scan all your backed up files for any changes. Any changes detected during the scan will be uploaded and saved as another version of the file in your web portal. Windows Users: How to Add Folders to Backup Learn how to add folders to your nexo Backup. You can amend your backup selection after your initial backup is complete. Please note: it is only possible to select folders for backup and not individual files. If you wish to add individual files for backup, please add the files to a folder or select the root folder.

26 To add a folder to the backup selection: Please note: only select data folders (documents, videos, music, etc). Do not select your entire hard drive for backup. Method 1 1. Click on the nexo icon 2. Select Manage Backups 3. Expand your C:\ and your Users folder 4. Find your username 5. Select the folders you wish to add to backup 6. Click OK Method 2 1. Right click on the folder 2. Select nexo 3. Then click Backup with nexo Backup

27 To review or modify the list of folders for backup, simply click on Manage Backups. Any files removed from your backup selection will be marked as deleted online, and will be held for for 30 days before being permanently removed from our servers. Windows Users: How to Stop Backup of a Folder Learn how to deselect your folders you no longer wish to backup using the Manage Backup Window. You can amend your backup selection after your initial backup is complete. Please note: it is only possible to deselect folders for backup and not individual files. If you wish to stop individual files for backup, you may need to create a folder and place the files within or deselect the entire root folder. To stop a folder from being backed up: Method 1 1. Click on the nexo icon 2. Select Manage Backups 3. Expand your C:\ and your Users folder 4. Find your username 5. Deselect the folders you wish to stop from backup 6. Click OK nexo will now mark the folder and its content for deletion in your web portal To review or modify the list of folders you backup, simply click nexo Manage Backups. Any files removed from your backup selection will be marked as deleted online, and will be held for for 30 days before being permanently removed from our servers. Can I Backup My iphone or ipad?

28 The nexo ios app for iphone and ipad (requires ios 4.3 or later) allows you to access and view files that you have already uploaded to your nexo account from your computer. You can upload individual photo files from your device to the FileShare, however it is not possible to backup the entire device as applications are sandboxed. File Size Limits When using the nexo Apps With the nexo apps there are a few file size limits when viewing or streaming files. You may see an error message Sorry - This file is too big to preview... or the file cannot be streamed when attempting to open a file. The following file sizes and formats are supported: Documents - 10MB or less Videos - No DRM Photos - 10MB or less Music - No DRM If you wish to open files bigger than the list above on your device, we advise to download the file from our website login. How Do I Upload Files From My Android Device? With the nexo Android app, you can upload your documents and pictures stored on your device or from your SD card directly to your nexo FileShare. Once you have downloaded the app from the Android market place, simply follow these simple steps... Please note: A nexo FileShare only, Pro Suite or Business account is required. To upload files stored on the device: 1. Login to your nexo Cloud account using the app 2. Click on FileShare 3. Then click on the Options button 4. Select Upload 5. Navigate to the location of your file

29 That's it! nexo will begin uploading your file to your FileShare. Once uploaded, the file will be accessible on your web portal and downloaded to your computer. How to upload files from your SD card: 1. Login to your nexo Cloud account using the app 2. Click on SD Browser 3. Navigate to the file you wish to upload 4. Select the file 5. Click on the Options button 6. Then click on Upload to FileShare That's it! nexo will begin uploading your file to your FileShare. Once uploaded, the file will be accessible on your web portal and downloaded to your computer. How Do I View or Download Files On My Android App? Files can be viewed or downloaded either from your nexo Backup or FileShare. To view your files Method 1: 1. Login to your nexo Cloud account 2. Navigate to the file within your Backup or FileShare 3. Hold and select the file 4. Choose View in the actions pop up 5. Select the application you wish to view the file in Method 2: 1. Login to your nexo Cloud account 2. Navigate to the file within your Backup or FileShare 3. Click on the file to open 4. Then click the Options button 5. Choose View 6. Select the application you wish to view the file in To download your files Method 1: 1. Login to your nexo Cloud account

30 2. Navigate to the file within your Backup or FileShare 3. Hold and select the file 4. Choose Download in the actions pop up default location will be selected 5. Select the location to save the file That's it! nexo will download your file. Method 2: 1. Login to your nexo Cloud account 2. Navigate to the file within your Backup or FileShare 3. Click on the file to open 4. Then click the Options button 5. Choose Download default location will be selected 6. Select the location to save the file That's it! nexo will download your file. How to Stream Your Video Files From Your Android App You can stream your video files through the nexo Android app.

31 How to Stream Your Videos Method 1: 1. Login to your nexo Cloud account 2. Navigate to the file within your Backup or FileShare 3. Hold and select the file 4. Choose Stream in the actions pop up That's it! nexo will start streaming your video. Method 2: 1. Login to your nexo Cloud account 2. Navigate to the file within your Backup or FileShare 3. Click on the file to open 4. Then click the Options button 5. Choose Stream That's it! nexo will start streaming your video.

32 How to Upload Pictures From Your iphone or ipad The nexo ios app allows you to upload pictures taken with your device directly to your nexo FileShare. To upload your pictures: 1. Login to your nexo Cloud account using the app. 2. Click on the camera icon 3. Upload From Album or Upload From Camera Once you selected a picture, nexo will upload the file into your FileShare. The file will then accessible via your web portal and desktop. Streaming Videos and Movie files With your nexo Cloud account, you can stream video media files through your web portal or mobile applications. Please note that nexo will only stream videos that are under 1.5GB, and with no DRM. The following video types are supported:.mov,.wmv,.mpg,.3gp,.avi,.mp4,.m4v,.mkv,.ogm,.flv,.asf Simply open the file in the web browser or mobile app and start the streaming! What File Formats Do The Apps Support? The nexo apps support a wide range of document, photo, video and music formats! Currently the most common formats accepted on the ios app are: Documents: DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, RTF, TXT, HTML Video: MOV, WMV, MPG, 3GP, AVI, M4V, MP4, MKV, OGM, FLV, ASF Photos: JPEG, JPG, PNG, GIF, BMP Music: MP3

33 TROUBLESHOOTING - GENERAL App crashing on Mac OS X: Regarding the root cause of the issue, we suspect that it is due to the customer selecting a folder as part of their backup set which contains application or system files. The desktop client can only upload files which are not in use so if your customer selected a folder which contains system or application data files Livedrive will be unable to complete the backup and have issues such as this. The message the customer sees is due to the desktop client crashing. To stop this message from being received, please type this in terminal to stop it: <sudo /usr/sbin/devtoolssecurity enable> nexo Logs: 1. Download and extract the log retriever from 2. Ensure that only 'Database', 'App Logs', 'Preferences' and 'Crash Logs' check-boxes are ticked. 3. Click 'Grab' then save the result file to your desktop. Uninstall Mac Client: Please locate Livedrive in your applications folder, right-click > view Package contents > Contents > Resources > Uninstall Livedrive. When prompted, please remove settings and data from your machine. Move the Livedrive application to the trash then download and install the latest version of Livedrive from your web portal.