System information update for system board replacement events

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1 System information update for system board replacement events Standard Operating Procedure (SOP) When you replace the system board on the HP Pro Tablet 608 G1, the system s EEPROM is not able to detect the platform information from the new system board, consequently the tablet does not function properly. To address this, you need to rewrite the system board information in the EEPROM to enable the correct functioning of the tablet. HP has developed a tool, bundled within the latest version of the DMIFIT tool, which enables you to manually update the new system information from the command-line interface and overwrite the system information stored in the system's EEPROM. This SOP discusses how to manually update the system information in the EEPROM on the HP Pro Tablet 608 G1. August 2015 Page 1

2 Contents Title...1 Overview...1 Contents 2 Objectives. 3 Audience Affected platform... 3 Before you begin... 4 Tools and SOP location... 4 Updating the system board information... 5 o Windows Command Line mode... 5 o EFI Shell mode Summary August 2015 Page 2

3 Objectives After following the steps in this SOP, you should be able to install and run the DMIFIT tool after the system board replacement event. Audience This SOP is intended for: Service engineers Field service engineers Affected platform This SOP is required after a system board replacement event for the HP Pro Tablet 608 G1. August 2015 Page 3

4 Before you begin Before you update the tablet s system board information, make sure you have the latest version of the system board update tool NbDmiFit-2.07, or later. NOTE: The NbDmiFit-2.07 tool contains the files required to update the system board information. Also, be sure to check the following prerequisites: 1. Make sure to have the following items: USB flash drive (at least 1GB) Formatted as a bootable disk Host computer that runs a 32-bit or 64-bit Windows 8 operating system USB hub External USB keyboard On-the-go (OTG) microusb-to-usb cable SOP document 2. Use the USB hub and the OTG microusb-to-usb cable to connect the tablet to the USB hub. Then, plug the USB flash drive and the external keyboard in to the USB hub. 3. Copy the NbDimFit.2.07 tool to the bootable USB flash drive. You also need to do the following: Check whether the tablet uses a 32-bit or a 64-bit operating system (OS). Make sure the tablet has sufficient battery power to perform the system board details update. Tools and SOP location If you don t already have the required DMIFIT tool for the tablet you will need to download it from the appropriate platform folder at the HP Channel Services Network SharePoint location. An account is required to access this site and if you don't have one, you can request one: If you are an external partner, you should contact your HP CSN administrator at your company to get a CSN user account. If you have HP internal access, you should fill out the Channel Services Network Internal User Request Form and it to mailto:hpsd.system.cases@hp.com. You should also find the SOP for the procedure at the same location. August 2015 Page 4

5 Updating the system board information You can update the system board information using one of the following consoles: Windows Command Line Mode EFI Shell Mode NOTE: The NbDmiFit tool includes a ReadMe.txt file which identifies which version of the tool to use to rewrite the system board information via Windows or EFI on the HP Pro Tablet 608 G1 after a system board replacement event. A. Windows Command Line mode To update the system board information using the Windows Command Line mode, follow these steps: 1. Connect the tablet to an external keyboard using a USB hub. 2. Insert the USB flash drive (with the NbDmiFit-2.07 tool) into the USB hub. 3. Power on the tablet, and copy the NbDmiFit-2.07 tool to the tablet s desktop. 4. Click the NbDmiFit-2.07 tool to view its contents. 5. To update the system board information through Windows, you need to locate and select the Win folder. August 2015 Page 5

6 Win folder 6. The Win folder contains two application tools that can be used to rewrite system board information: HPBI101 Compatible with 32-bit operating systems (OS) only HPBI101x64 Compatible with 64-bit OS only As the HP Pro Tablet 608 G1 uses a 32-bit OS, you click the checkbox next to the HPBI101 file to select the application. 7. To open the HPBI101 application, you need to access the Command Prompt utility. TIP: To view a menu of utilities in Windows 8 that includes the Command Prompt, you press the Windows and X keys on the external keyboard. August 2015 Page 6

7 August 2015 Page 7

8 When the Command Prompt interface opens, the directory does not point to the location of the HPBI101 application file. 8. To change the directory to find the HPBI101file, follow these steps: a. First, copy the address where the file is located. HPBI101.exe address b. At the prompt you enter cd and a space, and then you paste the HPBI101 file s address. 9. To view the Win folder s contents, you enter dir, and then you press the Enter key on the external keyboard. August 2015 Page 8

9 10. The contents of the Win folder displays. Locate the HPBI101exe. HPBI101.exe 11. To open the file, you enter HPBI101 at the prompt. Then you press the Enter key on the external keyboard to execute the action. HPBI101.exe August 2015 Page 9

10 12. The EEPROM Utility launches and provides fields you can access to update the tablet s system information. To update a feature, you enter the appropriate code at the prompt, and then follow the prompts to update the specific information. EEPROM menu Prompt 13. To update the serial number, you enter 0 at the prompt. 14. The serial number dialog box displays listing the current serial number. You now replace the characters with the new serial number. Then, select Enter to save the new serial number to the EEPROM. To return to the EEPROM menu, select ESC. 15. You can navigate to all the items in the EEPROM menu to update the system board information. August 2015 Page 10

11 16. To check that all the data entered for the tablet is accurate, you need to access the Read Product Information item. To do so, you enter R at the prompt. 17. The tablet s system details display. You should make sure that all the information is accurate before you program the EEPROM with this data. 18. To update any data for the tablet, you can navigate to the appropriate field through the EEPROM menu, and then enter the correct data. August 2015 Page 11

12 19. If all the updated data is accurate, then you can flash the new information to the EEPROM. To do so, you need to run the Program EEPROM from file function from the EEPROM menu. So, enter W at the prompt. 20. The new system information is automatically saved to the EEPROM.DAT file type in the root folder that accommodates the HPBI101.efi file. The following image displays the location of the EEPROM.DAT file in the Win folder. August 2015 Page 12

13 B. EFI Shell Mode To update the system board information using the EFI Shell mode, follow these steps: 1. Connect the tablet to an external keyboard using a USB hub. 2. Insert the USB flash drive (with the NbDmiFit-2.07 tool) into the USB hub. 3. Power on the tablet, and when the tablet boots, press the Esc key to enter the Startup Menu. Notes: Alternately, navigate to the Startup menu through Windows by following this path after you power on the computer: Charms menu Settings charm Change PC settings Update and recovery Recovery Advanced startup: Restart now Troubleshoot Advanced options UEFI Firmware Settings Restart. 4. The Startup menu launches. Select the F9 Boot Device Options function to access the bootable USB flash drive. 5. The Boot Manager launches and displays a list of bootable disks on the tablet. Select the device you want to boot from. In this case, select the Boot From EFI File option. August 2015 Page 13

14 6. The File Explorer menu launches and displays the contents of the disk. Select the NBDMIFIT folder, and its contents. 7. The contents of the NBDIMFIT folder displays. Select the HPBI101.efi file. August 2015 Page 14

15 8. The EFI Shell launches. To access the.efi file, you need to locate the USB device. In this case, the USB disk is listed as fs1. 9. To launch the.efi file from the USB disk, you enter fs1: at the prompt. August 2015 Page 15

16 10. At the command prompt, (fs1:>), enter HPBI101.efi to launch the EEPROM utility. 11. The EEPROM Utility launches and provides fields you can access to update the tablet s system information. To update a specific item, you enter the appropriate code at the prompt, and then follow the instructions to update the specific information. EEPROM menu Prompt August 2015 Page 16

17 12. To update the serial number, you enter 0 at the prompt. 13. The serial number dialog box displays listing the current serial number. You now replace the characters with the new serial number. Then, select Enter to save the new serial number to the EEPROM. To return to the EEPROM menu, select ESC. 14. To update the system board number in the EEPROM, you select 8 from the EEPROM menu. The system board dialog box displays listing the current system board number. You now replace the characters with the new system board number. Then, select Enter to save the new number to the EEPROM. To return to the EEPROM menu, select ESC. August 2015 Page 17

18 15. You can navigate to all the items in the EEPROM menu to update the system board information. 16. To check that all the data entered for the tablet is accurate, you need to access the Read Product Information item. To do so, you enter R at the prompt. 17. The tablet s system details display. You should make sure that all the information is accurate before you program the EEPROM with this data. August 2015 Page 18

19 18. To update any data for the tablet, you can navigate to the appropriate field through the EEPROM menu, and then enter the correct data. 19. If all the updated data is accurate and saved, then you can flash the new information to the EEPROM. To do so, you need to run the Program EEPROM from file function from the EEPROM menu. So, enter W at the prompt. 20. The new system information is saved to the EEPROM.DAT file, which is located in the root folder that hosts the HPBI101.efi file. 21. Click Enter to return to the EEPROM menu screen. August 2015 Page 19

20 22. To exit the EEPROM program, click ESC. 23. To exit the EFI Shell, enter exit at the prompt. Then, press the Enter key. August 2015 Page 20

21 24. The Boot Manager launches. To exit the Boot Manager and boot the tablet from the operating system, select the OS Boot Manager option. The tablet exits the Boot Manager and boots into the Windows operating system. The following image displays the location of the EEPROM.DAT file in the Win folder. August 2015 Page 21

22 Summary When you replace the system board on the HP Pro Tablet 608 G1, the system s EEPROM is not able to detect the platform information from the new system board, consequently the tablet does not function properly. To address this, you need to rewrite the system board information in the EEPROM to enable the correct functioning of the tablet Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. August 2015 Page 22

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