HP Storage Provisioning Manager (SPM) Version 1.3 User Guide

Transcription

1 HP Storage Provisioning Manager (SPM) Version 1.3 User Guide Abstract This guide provides information to successfully install, configure, and manage the HP Storage Provisioning Manager (SPM). It is intended for storage, system, and server administrators; IT managers/chief Information Officers; and storage and server architects with knowledge of the following: Storage networks and devices Basic operating system commands and utilities **T ** HP Part Number: T Published: April 2011 Edition: 4

2 Copyright 2010, 2011 Hewlett-Packard Development Company, L.P. Confidential computer software. Valid license from HP required for possession, use or copying. Consistent with FAR and , Commercial Computer Software, Computer Software Documentation, and Technical Data for Commercial Items are licensed to the U.S. Government under vendor's standard commercial license. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Microsoft, Windows, and Windows Server are U.S. registered trademarks of Microsoft Corporation.

3 Contents 1 Introduction...6 Data storage and SPM...6 SPM environment...6 Minimum requirements...7 Roles and workflow...8 Browsing storage catalog entities...9 Identifying regions of the SPM interface...9 Customize columns to display...11 Refreshing the catalog Getting started with SPM...12 Installing SPM...12 Setting up and configuring SPM to communicate with arrays...12 Launching SPM...12 Logging in to SPM...12 Logging out of SPM Configuring the storage catalog...14 Defining tags...14 Defining SAN IDs...15 Creating a service group...16 Configuring and reviewing permissions settings...18 Configuring catalog permissions...19 Reviewing the storage catalog audit log...20 Modifying storage catalog properties...20 Modifying catalog permissions settings...20 Modifying storage catalog tags...21 Modifying Network/SAN IDs Importing storage into the storage catalog...24 Adding an array...24 Adding a managed array...24 Adding an unmanaged array...26 Importing or creating a volume service...28 Tagging a service group Managing storage catalog entities...33 Managing arrays...33 Viewing and modifying array properties (Properties tab)...33 Viewing and modifying array connectivity settings (Connectivity tab)...34 Viewing and modifying array capabilities settings (Capabilities tab)...35 Viewing and modifying array tags (Tags tab)...35 Viewing and modifying array permissions settings (Permissions tab)...35 Creating a new port on an unmanaged array...36 Setting SAN IDs on managed arrays...36 Deleting an array...37 Managing volume properties...37 Modifying properties of a volume service (Properties tab)...37 Contents 3

4 Modifying presentation of the volume service (Presentation tab)...37 Viewing presentation settings of a managed volume service...38 Modifying presentation settings of an unmanaged volume service...38 Modifying tags on the volume service (Tags tab)...40 Modifying permissions on a volume service (Permissions tab)...40 Deleting a volume service...41 Managing service groups...41 Modifying service group properties and tag settings (Properties and Tags tabs)...41 Modifying service group permissions settings (Permissions tab)...42 Moving volume services to a service group...42 Deleting a service group...43 Managing service requests...43 Creating a service request...43 Modifying a service request...43 Deleting a service request...43 Managing goals...44 Creating a new goal...44 Modifying properties of an existing goal...47 Fulfilling a goal Monitoring the storage catalog...49 Responding to Nonconforming fulfillment...49 Monitoring inventory levels Support and other resources...51 Related documentation...51 HP technical support...51 HP websites...52 Typographic conventions...52 Documentation feedback...52 A Troubleshooting...53 Viewing operational logs...53 Addressing common issues...53 Storage Provisioning Manager issues...53 A general purpose web service call results in an error...53 The user is unable to log in through the SPM user interface...54 Could Not Find User error when entering a user or group name...54 Experiencing port conflicts or other Command View provider issues...54 Cannot communicate with array or import storage volumes...54 Volume created read-only, yet presented read-write...55 Windows 2008 Host Mode...55 Delay in changes made to EVA disk array becoming visible in SPM catalog...56 Device Communication Failures and DNS Configuration...56 HP Insight Dynamics storage pool issues...56 No matching candidates found...56 Error when binding volume...57 Backup and recovery...57 B Working with 3PAR Storage Systems...58 Understanding 3PAR Storage System virtual domains...58 Exposing volume presentations in 3PAR Storage Systems Contents

5 Working with 3PAR Storage System host modes...58 Presenting volumes on 3PAR Storage Systems...58 Creating hosts on a 3PAR Storage System...59 Working with 3PAR Storage System active VLUNs and VLUN templates...59 Working with autonomic groups...59 Glossary...60 Index...62 Contents 5

6 1 Introduction Data storage and SPM HP Storage Provisioning Manager (SPM) is a software tool that manages storage provisioning within the HP Insight Dynamics software environment. It provides a secure service-centric management interface to storage, enabling storage requests to be fulfilled with available storage services from the SPM catalog, and securely automating storage management tasks by interfacing directly with storage arrays. SPM is always working, even when the user interface is not running. There are two main use models: In the pre-populated model, a storage architect or administrator first populates the SPM catalog with storage services to be exposed to server management software, then sets up access rights for those services. HP Insight Dynamics then enables a server administrator to request storage, which is sent to SPM as a storage services request (a set of goals). SPM then returns a list of candidate storage services to HP Insight Dynamics. The server administrator selects one or more appropriate volume services to fulfill the set of goals. In the request-based model, a server administrator uses HP Insight Dynamics to request storage before it is imported or created within SPM. The storage architect or administrator then adds arrays and volume services to fulfill the goals in that service request. NOTE: In both models, each goal is fulfilled by one volume service; a volume service is allocated to, at most, one goal. The association is persistent; a goal is fulfilled by the same volume service as long as the storage request exists in the catalog, unless the goal is purposely unfulfilled. NOTE: The storage volumes used to fulfill the request must be configured for successful use (for example, the volume is created and SAN zoning is complete for environments using SAN zoning). If SPM permissions enable presentation to be automated (mapping to controller ports, setting the host mode, LUN masking), then it need not be done in advance. If the SPM permissions ensure View Only access (no automated changes), then the volume must be mapped to controller ports, have the host mode set, and have LUN masking performed prior to importing it into the catalog. Once SPM returns a volume to fulfill a storage service request, that volume may be used immediately. SPM environment SPM is automatically installed as part of HP Insight Dynamics, specifically within the Virtualization Manager component. SPM supports a variety of environments based on customer needs and preferences. When managing HP Enterprise Virtual Arrays (EVAs), SPM uses Storage Management Initiative Specification (SMI-S) and must have access to Command View. The HP Insight Dynamics infrastructure orchestration capabilities enable automation of certain storage operations through Operations Orchestration (OO) workflows. SPM also supports environments with arrays that are managed manually (no automation through SMI-S or OO workflows). Figure 1 shows the relationships between the applications, servers, and arrays comprising the overall SPM environment. 6 Introduction

7 NOTE: HP Insight Dynamics with infrastructure orchestration includes an embedded version of HP Operations Orchestration (OO). Figure 1 Understanding the SPM environment Minimum requirements SPM supports the following EVAs and 3PAR Storage Systems: Models Firmware CV EVA EVA3000, EVA5000, EVA4x00, EVA6x00, and EVA8x00 See the HP Enterprise Virtual Array Compatibility Reference on the Command View EVA Manuals page at bizsupport/techsupport/ DocumentIndex.jsp? contenttype=supportmanual& lang=en&cc=us&docindexid=64179& taskid=101&prodtypeid=18964& prodseriesid= SPM 1.3 supports EVA CV 9.2 and greater. 3PAR F200, 3PAR F400, 3PAR T400, and 3PAR T800 InFormOS MU3 Patch 16 N/A For more information, see and jumpid=reg_r1002_usen. Minimum requirements 7

8 Roles and workflow Three basic roles are associated with the use of SPM: the server administrator, the storage architect, and the storage administrator. The four primary tasks, the associated roles, and the order in which tasks are performed for the pre-populated use model are as follows: NOTE: For an explanation of the use models, see Data storage and SPM. 1. In environments using SAN zoning, or requiring use of pre-presented volumes (SPM does not automatically handle SAN zoning), the storage administrator must have appropriate initiator WWNs to configure SAN zoning and LUN masking on the volumes being created. Those initiator WWNs are made available through the HP Insight Dynamics lsmutil CLI. See the document HP Logical Server Management Best Practices or HP Logical Server Management User Guide on 2. The storage architect first configures the catalog and imports storage resources into the catalog. See Configuring the storage catalog and Importing storage into the storage catalog. 3. The server administrator then uses HP Insight Dynamics to create storage service requests by creating logical server storage pool entries via the Manage Storage Pools menu item. HP Insight Dynamics enables the server administrator to browse and select storage from the catalog that matches the requirements specified in the storage request. Storage requests can also be created and modified in SPM. See Creating a service request. 4. The storage administrator performs basic catalog monitoring and maintenance tasks. See Monitoring the storage catalog and Managing storage catalog entities. The roles, their primary tasks, and the order in which tasks are performed for the request-based use model are as follows: 1. In environments using SAN zoning, or requiring use of pre-presented volumes (SPM does not automatically handle LUN masking), the storage administrator must have appropriate initiator WWNs to configure SAN zoning and LUN masking on the volumes being created. Those initiator WWNs are made available through the HP Insight Dynamics lsmutil CLI. See the document HP Logical Server Management Best Practices on insightdynamics/docs. 2. The server administrator uses HP Insight Dynamics to create storage service requests by creating logical server storage pool entries via the Manage Storage Pools menu item. HP Insight Dynamics enables the server administrator to browse and select storage from the catalog that matches the requirements specified in the storage request. Storage requests can also be created and modified in SPM. See Managing service requests. 3. The storage architect views the storage request and associated goals, then configures the catalog and imports storage resources into the catalog to fulfill the request. See Configuring the storage catalog and Importing storage into the storage catalog. 4. The storage administrator performs basic catalog monitoring and maintenance tasks. See Monitoring the storage catalog and Managing storage catalog entities. After SPM is configured and goals are fulfilled, each role becomes active as catalog conditions require. For example, it may become necessary to consult the storage architect as storage needs change, or demand exceeds the created volumes. Monitoring, maintenance, and creation of service requests are ongoing. For the interactions between the three roles, see Figure 2. 8 Introduction

9 Figure 2 Interactions between the server administrator, storage architect, and storage administrator NOTE: Although separate roles are listed, your organization may have one person perform multiple roles, or multiple people performing the same role. For example, a storage array management team and a SAN management team would each have a person acting as storage architect. The initial order of operations remains the same no matter who performs them. Browsing storage catalog entities Log into SPM to begin using the storage catalog. Once you are logged in, the user interface enables you to access the catalog and service requests, and to manage the storage available through SPM. For more detailed information on the user interface, see Logging in to SPM. Identifying regions of the SPM interface The SPM interface opens to display the catalog summary. Initially, there is no data in the catalog. As entities are created, the summary is updated to include them. Browsing storage catalog entities 9

10 Figure 3 Identifying regions of the SPM interface, Catalog summary 1. Masthead with login information 2. Navigation tree 3. Global menu 4. Context-sensitive List View 5. Bread crumbs 6. Refresh button 7. Selected item information 8. Context-sensitive actions buttons The Catalog Summary window contains the "Request Summary", "Resource Summary", and "Service Summary" areas. Hyperlinks connect to the corresponding items in the SPM interface. The Navigation tree is used to access the other areas in the user interface. The "Service Requests", "Arrays", "Service Groups", and "Volume Services" screens appear in a list view. A list Item filter displays near the top of the Context-sensitive List View. Selecting an item from the Navigation tree (the left-most pane) displays that item in the List View pane. Selecting an item in the List View pane displays detailed information about that item in the List View pane. Right-clicking on an item within the Navigation tree provides the same actions that can be selected from the Actions buttons at the bottom of the screen, if that item were selected. Use the list item filters to control the information that appears in the List View. View all items, or display only those that are Fulfilled, Unfulfilled, or Nonconforming. This becomes more important as your storage catalog expands. To filter the lists displayed in the Navigation tree and in the List View pane, from the Filters field (near the top of the List View pane): Click the All button to display everything in the list. Click the Fulfilled button to display just the items in the list which are currently fulfilled (the service request is matched to storage service). Click the Unfulfilled button to display just the items in the list which are currently unfulfilled (the service request is not yet matched to storage service). Click the Nonconforming button to display items in the list which are fulfilled, but for which the match between the service request and the storage service is not exact. 10 Introduction

11 NOTE: Relationships that are considered Nonconforming can be reviewed later to determine if the storage device needs manual configuration in order to match the request it is fulfilling. See Responding to Nonconforming fulfillment. Customize columns to display SPM enables each user (determined by the login user name) to customize the columns displayed in the List View screens. To select the columns to display: 1. From the Global menu, select Settings Display Columns Configuration. The Display Columns Configuration dialog box appears. 2. Select the tab for the list view display you want to change, such as Arrays from the top of the dialog box. 3. From the Available Columns list on the left of the dialog box, click the column titles to select those you want to display (use CTRL-click to select multiple columns), then click the >> button. These column titles are added to the Selected Columns list on the right of the dialog box. 4. To remove the column titles from Selected Columns, click the column titles to be removed (use CTRL-click to select multiple columns), then click <<. These column titles are removed from the Selected Columns list and returned to the Available Columns list. 5. To change the order in which the columns are displayed, highlight a column title and use the up and down arrow buttons (located below the Selected Columns list) to move it to the preferred location. 6. To revert to the default settings for the current tab only, click the Reset Columns button. 7. Repeat this procedure for each of the preferred tabs at the top of the dialog box. 8. Click OK to save these settings. Refreshing the catalog Click the refresh button near the top right of the screen to ensure that the most up-to-date information displays in SPM. This is particularly important after catalog entities are added or modified (for example, after volume presentation has been modified). Browsing storage catalog entities 11

12 2 Getting started with SPM Installing SPM SPM runs on the same Central Management Server (CMS) (a ProLiant Windows system) as the HP Insight Dynamics solution. It is installed with the logical servers feature in the HP Insight Virtualization Manager software, part of the HP Insight Dynamics solution. You must have Microsoft.NET 3.5SP1 installed on the Central Management Server to use the SPM software. NOTE: SPM can only be accessed from a Windows-based browser, and cannot be accessed from FireFox on Linux or HP-UX. Setting up and configuring SPM to communicate with arrays Before using SPM, determine which arrays will be used (HP EVAs, 3PAR Storage Systems, arrays managed using OO workflows, unmanaged arrays, or a combination of these) and install and configure all necessary software. To understand the array types and corresponding software components, see SPM environment. An HP EVA disk array must be installed and configured with Command View EVA. SPM must be able to communicate, through TCP/IP, with the CV installation for all EVAs used. A 3PAR Storage System must be installed and configured with SMI-S enabled. Alternatively, SPM can be used with OO. In this case, you must have OO workflows in place for the device you would like to support. HP Insight Dynamics bundles storage OO workflows for the XP disk array. For more information on setting up orchestrated device workflows, consult the OO document HP Insight Dynamics Server and Storage OO Workflows at mslweb.fc.hp.com/vseatc/whitepapers. Installation and configuration of HP Insight Dynamics, OO, SMI-S, EVA disk arrays, 3PAR Storage Systems, and CV is beyond the scope of this document. For more detailed instructions about each of these, see the related documentation. NOTE: These steps are not necessary if all storage arrays are unmanaged. For a description of unmanaged arrays, see Adding an unmanaged array. Launching SPM To start SPM, open a Windows browser to where servername is the name of the server hosting SPM. NOTE: The security certificate for data encryption is generated by SPM at runtime. Therefore, it is not signed by a Certificate Authority. The first time you access SPM, the browser displays a warning that SPM cannot be proven to be a trusted site. Follow the instructions on the warning to enable access to launch SPM. The warning does not appear again. Logging in to SPM SPM accepts your existing Windows credentials for both logging in and managing access control. The credentials you give must be known to the server running the SPM service. If the server is joined to a Microsoft Windows Active Directory domain, the domain credentials can also be used. Initially, 12 Getting started with SPM

13 only members of the server-specific local Administrators group are able to log in. Grant additional users and groups the Catalog View access right, using the procedure in Configuring and reviewing permissions settings. To log in, launch SPM, enter the login name and password in the appropriate fields, then click OK. Logging out of SPM Click Logout beneath the user identification at the top right of the application. Alternatively, from the Global menu, select Catalog Logout. The login screen appears. NOTE: If the logged-in user is idle for more than 30 minutes, SPM times-out and the user is required to log in again. Logging out of SPM 13

14 3 Configuring the storage catalog The SPM storage catalog contains all the entities every service group, service request, array, and volume service you add to the catalog. Begin building the storage catalog by defining the classification system using Tags. See the document HP Logical Server Management Best Practices on To configure the storage catalog, perform the following procedures: Defining tags Defining SAN IDs Creating a service group Configuring and reviewing permissions settings Modifying storage catalog properties Defining tags Tags are text strings used to identify properties or classes of service provided by different entities in the catalog. These tags are made visible to HP Insight Dynamics and enable the server administrator to search for and find appropriate storage in the catalog. Tags can be arranged into Namespaces to enable different classifications to be made available to groups of server administrators. NOTE: SPM uses tags in conjuction with modeled properties of a volume service such as size, RAID level, host mode, and boot volume to find the best matches. For information about volume service properties, see Modifying properties of a volume service (Properties tab). Tags are used to classify storage services, enabling different classes of services to be represented. Some tags are inherited; others are assigned. Tags are applied to storage services and then matched to tag requirements from service requests. NOTE: HP Insight Dynamics only uses the tags that are in its Namespace, and only SPM tags in the HP Insight Dynamics Namespace are shared between SPM and HP Insight Dynamics. Although HP Insight Dynamics shares tag values with SPM, the tag descriptions are only known to HP Insight Dynamics. 14 Configuring the storage catalog

15 To define Catalog tags: 1. From the Global menu, select Catalog Define Tags. Alternatively, click the Actions Define Tags button. The Define Tags dialog box appears. 2. Click Add. The newly created, empty entry appears in blue on the next empty line of the table. 3. Click on the empty entry in the Namespace column, then enter the preferred Namespace. A Namespace is a container for tags. The same tag value can be used in different Namespaces and functions separately. All users can use the same Namespace, or different users can create and use different Namespaces. Use of a Namespace is optional. 4. Click on the blue entry in the Value column, then enter the preferred tag name. Tags within SPM are not case sensitive; however, tags within HP Insight Dynamics are case sensitive. Tags to be used with HP Insight Dynamics must be exact matches in SPM, including the character cases. 5. Repeat these steps for each tag to be added. These tags are populated within the catalog and can be applied to the appropriate entities. 6. Click OK to save the new tags. Defining SAN IDs SAN IDs are identifiers for storage attached networks (SANs) that exist within the data center. When an array is added to the catalog, each array port must be associated with the SAN to which it is connected. This enables SPM to ensure the storage used to fulfill a request is on the same SAN as needed for the requesting server. NOTE: SAN IDs should be named exactly the same as the corresponding SAN IDs in HP Insight Dynamics. The HP Insight Dynamics SAN IDs are the fabric names defined in Virtual Connect, or in XML files for servers without Virtual Connect. The SAN IDs can refer to a physical SAN or to an allocated area of the SAN that is presented as a separate SAN. For example, in some environments, policy may dictate a particular use for a subset of ports even if all are on the same physical SAN (certain ports are used for Windows volumes versus HP-UX volumes). SPM can enforce that policy if the ports are given appropriate SAN IDs different SAN IDs for the Windows ports versus the HP-UX ports, even though they are on the same physical SAN. Thus, the SAN ID in SPM is used to specify both physical connectivity and logical usage of ports. SAN IDs are set up at the Catalog level, but they are applied to entities later. To define a SAN ID: 1. From the Global menu, select Catalog Define SAN IDs. (Alternatively, click the Actions Define SAN IDs button.) The Define SAN IDs dialog box appears. 2. Click Add. The newly created entry appears in blue on the next empty line of the table. 3. Click on the empty entry and enter the name to assign to the SAN ID. SAN IDs are case sensitive. If used with HP Insight Dynamics, they much be an exact match with the Fabric Names from HP Insight Dynamics storage pool entry requests. 4. Repeat these steps for each SAN ID to be added. Defining SAN IDs 15

16 5. Click the OK button to save the new SAN IDs. These SAN IDs are populated throughout the catalog and can be applied to the appropriate entities. Creating a service group A service group provides a convenient way to apply tags and permissions settings to a group of storage services. For example, a group of volumes can be provisioned for a specific purpose, such as gold volumes. Create the service group, place the volumes into it, and apply the gold tag to the service group. As a result, all volumes in this service group inherit the gold tag. Requests that need a volume with a gold tag can be matched to any of the volumes in this service group. Service groups are typically created for volumes associated with various uses and applications, such as boot operations, MicrosoftExchange, and SQL databases. If storage tiers are used in HP Insight Dynamics (for example Platinum or Silver levels), corresponding storage groups can be added within SPM and tagged with values that exactly match those within HP Insight Dynamics. NOTE: The use of service groups is optional. 16 Configuring the storage catalog

17 To create a new service group: 1. From the Global menu, select Catalog New Service Group. (Alternatively, from the Navigation tree, select Service Groups, then click the Actions New Service Group button.) The New Service Group Properties dialog box appears. 2. On the Properties tab, enter the preferred Name and Description of the service group. 3. On the Tags tab, select all appropriate boxes in the Assigned column for tags to be attached to this service group. 4. To add users or groups and specify their permissions: IMPORTANT: SPM supports the use of Active Directory. Add users and groups in Active Directory, then to SPM, before attempting to add them to a service group within SPM. a. Select the Permissions tab. b. Under the Group or User Names table, click the Add button. The Add Users or Groups dialog box appears. c. In the Enter User or Group Names field, enter the user or group you would like to add, then click the Check Names button. If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the user or group added. If the user or group name entered is not valid, the dialog box refreshes to display Could Not Find User in red text beneath the Enter User or Group Names field. Ensure the user or administrator is added in Active Directory or to the local system, then retry the entry. d. Click OK to add the user or group name to the Group or User Names table. e. Highlight the user or group in the Group or User Names table. In the Permissions table, scroll through the list of permissions in the Grant column and select the box or boxes for all permission types to grant to the user. f. Either continue with the next step or click OK to save the additions and settings. 5. To change the owner of the service group: a. Click the Change Owner button. The Add Users or Groups dialog box appears. b. In the Enter User or Group Names field, enter the user or group to be the owner, then click the Check Names button. If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the preferred user or group. If the user or group name Creating a service group 17

18 entered is not valid, the dialog box refreshes to display Could Not Find User in red text beneath the Enter User or Group Names field. Ensure the user or administrator is added in the Active Directory or the local server, then retry the entry. c. Click OK to accept the designated user or group as the service group Owner. 6. Click OK to create the service group and save the settings. Configuring and reviewing permissions settings SPM checks permissions access rights at two levels for every request: the catalog and entity levels. Entities are every service group, service request, array, and volume service in the catalog. The requester (logged-in user or HP Insight Dynamics user requesting SPM service) must have the appropriate access rights at both levels for the request to be enabled. Access checks are performed when a request arrives. Therefore, the requester must have the corresponding access rights before SPM performs the action requested. At the catalog level, every request made to the SPM service is classified as being a specific type of operation. See Table 1 (page 18). Table 1 Catalog access rights Access right Catalog View Catalog Modify Catalog Modify Security Catalog Run Diagnostics Description Grants a user or group general permission to make inquires about the entities in the catalog. This access right is required to log into the SPM interface. Grants a user or group general permission to make requests that add, remove, or change entities in the catalog. Grants a user or group permission to modify the catalog access control list, including the owner. Grant this right only to users or groups that are considered administrators, since anyone that can change the catalog owner can give themselves unlimited access to SPM service. Grants a user or group permission to make requests that perform diagnostics on the service. Grant this right only to administrators, and to HP support staff when necessary. The access control list (ACL) is the list of access rights granted to users or groups for either the catalog or an entity. The owner of the catalog ACL has all access rights at both the catalog and entity level; therefore, it has unlimited access in the system. Initially, the catalog owner is set to the local Administrators group of the server running the SPM service. That is, only members of the local Administrators group are able to log into SPM until more users and groups are granted catalog access. At the entity level, every request involves reading or modifying entities. If the request access check at the catalog level is successful, access checks against any involved entities are then performed. To submit storage requests, the HP Insight Dynamics user requires Catalog Modify capabilities. The access check against the user entity must find the appropriate capabilities to fulfill the request. Not all of the entity access rights pertain to all entity types. See Table 2 (page 18). Table 2 Entity access rights Access right Entity View Entity Modify Entity Modify Security Resource Refresh Array Import Volumes Description Grants a user or group permission to view (read) properties of the associated entity Grants a user or group permission to change the properties of the associated entity Grants a user or group permission to modify the access control list of the associated entity, including the owner Grants a user or group permission to refresh information presented to SPM from the resource Grants a user or group permission to import volumes from an array. 18 Configuring the storage catalog

19 Table 2 Entity access rights (continued) Access right Service Bind Volume Modify Presentation Description Grants a user or group permission to fulfill (bind) the associated service entity (volume) with any volume goal Grants a user or group permission to have SPM automate the changes to the presentation of the associated volume when a referencing goal is updated The entity ACL owner is given Entity View and Entity Modify Security access rights for that entity. The default entity ACL owner is the requester that created the entity. NOTE: A volume also inherits access rights from the storage array and from the service group, if it is associated with one. The following sections describe procedures to configure and modify permissions settings. Configuring catalog permissions Reviewing the storage catalog audit log Configuring catalog permissions To configure the permissions settings for the catalog: 1. From the Global menu, select Catalog Modify Permissions. (Alternatively, in the Navigation tree, click on Catalog, then click the Actions Modify Permissions button.) The Modify Permissions dialog box opens. 2. To add users or groups and specify their permissions: a. Under the Group or User Names table, click the Add button. The Add Users or Groups dialog box appears. b. In the Enter User or Group Names field, enter the user or group you would like to add, then click the Check Names button. If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the user or group added. If the user or group name entered is not valid, the dialog box refreshes to display Could Not Find User in red text beneath the Enter User or Group Names field. Ensure the user or administrator is added in the Active Directory or the local system, then retry the entry. c. Click OK to add the user or group name to the Group or User Names table. d. Highlight the user or group in the Group or User Names table. In the Permissions table, scroll through the list of permissions in the Grant column and select the box or boxes for all permission types to grant to the user. e. Either continue to the next step or click OK to save the additions and settings, and exit the dialog box. Configuring and reviewing permissions settings 19

20 3. To change the owner of the catalog: a. Click the Change Owner button. The Add Users or Groups dialog box appears. b. In the Enter User or Group Names field, enter the user or group you would like to add, then click the Check Names button. If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the preferred user or group, and the OK button appears. If the user or group name entered is not valid, the dialog box refreshes to display Could Not Find User in red text beneath the Enter User or Group Names field. Ensure the user or administrator is added in the Active Directory or the local system, then retry the entry. c. Click OK to accept the designated user or group as the Catalog Owner. Reviewing the storage catalog audit log The storage catalog audit log contains all operations and permissions events. To view the audit log for the storage catalog: 1. From the Global menu, select Catalog View Logs. The HP Storage Provisioning Manager log page appears in a new browser window. 2. From the Audit Logs section, select the appropriate log file. Audit log entries can be copied for pasting content into another window on the desktop. Modifying storage catalog properties Modifying catalog permissions settings To modify the permissions settings for the catalog: 1. From the Global menu, select Catalog Modify Permissions. (Alternatively, in the Navigation tree click on Catalog, then click the Actions Modify Permissions button.) The Modify Permissions dialog box opens. 2. To add users or groups and specify their permissions: a. Under the Group or User Names table, click the Add button. The Add Users or Groups dialog box appears. b. In the Enter User or Group Names field, enter the user or group you would like to add, then click the Check Names button. 20 Configuring the storage catalog If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the user or group added. If the user or group name entered is not valid, the dialog box refreshes to display Could Not Find User in red text beneath

21 the Enter User or Group Names field. Ensure the user or administrator is added in Active Directory, then retry the entry. c. Click OK to add the user or group name to the Group or User Names table. d. Highlight the user or group in the Group or User Names table. In the Permissions table, scroll through the list of permissions in the Grant column and select the box or boxes for all permission types to grant to the user. e. Either continue to the next step, or click OK to save the additions and settings. 3. To remove users or groups: a. Select the user or group to remove by highlighting the entity in the Group or User Names able. b. Click Remove to remove the user or group. c. Continue to the next step, or click OK to save the modifications and exit the dialog box. 4. To change permissions of existing users or groups: a. Select the user or group to modify by highlighting the entity in the Group or User Names table. b. In the Permissions table, scroll through the list of permissions in the Grant column and select or clear the box or boxes to add or remove the appropriate permission types. c. Continue to the next step, or click OK to save the modifications and exit the dialog box. 5. To change the owner of the Catalog: a. Click the Change Owner button. The Add Users or Groups dialog box appears. b. In the Enter User or Group Names field, enter the user or group to become the owner, then click the Check Names button. If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the user or group preferred, and the OK button appears. If the user or group name entered is not valid, the dialog box refreshes to display Could Not Find User in red text beneath the Enter User or Group Names field. Ensure the user or administrator is added in Active Directory, then retry the entry. c. Click OK to accept the designated user or group as the Catalog Owner and exit the dialog box. Modifying storage catalog tags NOTE: Tags that are defined in HP Insight Dynamics are provided to SPM and placed in the appropriate tag Namespace in SPM. Tags created in this Namespace in SPM are also provided to the HP Insight Dynamics Storage Pool screen. To modify Catalog tags: Modifying storage catalog properties 21

22 1. From the Global menu, select Catalog Define Tags. (Alternatively, in the Navigation tree click Catalog, then click the Actions Define Tags button. The Define Tags dialog box appears. 2. To add tags: a. Click Add. The newly created entry displays in blue on the next empty line of the table. b. Click on the blue entry in the Namespace column, then enter the preferred Namespace. A Namespace is a container for tags. The same tag value can be used in different Namespaces and functions separately. All users can use the same Namespace, or different users can create and use different Namespaces. c. Click on the blue entry in the Value column, then enter the preferred tag name. d. Repeat these steps for each tag to be added. e. Click the OK button to save the addition. 3. To remove a tag: a. Click on the appropriate entry in the Namespace column. b. Click Remove. c. Repeat these steps for each tag to be removed. 4. Click OK to save the modifications. NOTE: This procedure adds or removes tags at the catalog level. To change the tags for a specific entity, see Viewing and modifying array tags (Tags tab) and Modifying tags on the volume service (Tags tab). NOTE: Tags that are defined in HP Insight Dynamics are provided to SPM and placed in the appropriate tag Namespace in SPM. Tags created in this Namespace in SPM are also provided to the HP Insight Dynamics Storage Pool screen. 22 Configuring the storage catalog

23 Modifying Network/SAN IDs To modify a SAN ID: 1. From the Global menu, select Catalog Define SAN IDs. (Alternatively, in the Navigation tree click Catalog, then click the Actions Define SAN IDs button. The Define SAN IDs dialog box appears. 2. To create a new Network/SAN ID: a. Click Add. The newly created blank entry appears in blue on the next empty line of the table. b. Click on the blue entry, then enter the name to assign to the Network/SAN ID. NOTE: The SAN ID values must match the San Fabric names defined in Virtual Connect, or in the HP Insight Dynamics XML files defining servers and their connectivity in an environment without Virtual Connect. c. Repeat these steps for each SAN ID to be added. d. Click the OK button to save the addition. 3. To remove an existing Network/SAN ID: a. Click on the name of the Network/SAN ID to be removed. b. Click Remove. c. Repeat these steps for each SAN ID to be removed. 4. Click OK to save the modifications. Modifying storage catalog properties 23

24 4 Importing storage into the storage catalog Only storage imported into the catalog, including manually added storage, can be matched to storage requests. To import volume services into the catalog, first import an array, then import the volumes. IMPORTANT: When importing storage, anything imported must be ready to use immediately. For example, if the environment requires SAN zoning, zone the storage volume for access to the controller WWN by the appropriate initiator WWNs before it is imported. Make a note of the initiator WWN; it can be used for LUN masking and it is needed to accurately configure the storage. Obtain the WWNs from HP Insight Dynamics through the lsmutil CLI. NOTE: SPM supports volumes and arrays managed in one of three different ways. The management method is specified when the entity is imported into the catalog, and cannot be changed without removing and re-importing it. Adding an array SPM supports importing arrays managed in the following ways: HP EVA disk array, 3PAR Storage Systems, and other arrays managed through SMI-S. Arrays managed through the HP Insight Dynamics infrastructure orchestration capabilities and OO workflows. A reference implementation is available for XP arrays. Engage HP Services for suitable customization. Unmanaged arrays to which SPM has no direct communication and are managed manually by the storage administrator. Arrays managed by SMI-S require an SMI-S provider to be set up for the array. For an EVA disk array, this is accomplished using Command View. 3PAR Storage Systems feature an embedded SMI-S provider. As the 3PAR SMI-S provider is off by default, be sure to enable it by using the startcim command of the 3PAR CLI. For more information on setting up the SMI-S providers, see the array documentation. Arrays managed by OO workflows require HP Operations Orchestration and SPM-compatible OO workflows which communicate with the array. An embedded version of OO is bundled with HP Insight Dynamics. HP Insight Dynamics also bundles a reference implementation of OO workflows for the XP array, which can be customized as appropriate. Arrays that have no automated management path from SPM (unmanaged storage) can still be imported into the SPM catalog. Instead of SPM performing automated operations on them, the storage administrator is required to manually perform operations on the array and update the array entry in the SPM catalog to reflect the changes made to the arrays. Although modification of the arrays are manual, goal fulfillment using unmanaged storage is still automated. Using unmanaged storage is recommended for a small number of arrays only. NOTE: The management method is specified when the array is imported into the catalog, and cannot be changed without removing and re-importing it. Adding a managed array Managed Arrays are those that are imported into SPM using SMI-S or OO and are managed from the array side. Communication exists between SPM and the array. To add a managed array: 24 Importing storage into the storage catalog

25 1. From the Navigation tree, select Arrays, then click the Actions Import Arrays button at the bottom of the window. (Alternatively, from the Global menu, select Catalog Import Arrays.) The Import Arrays Into Catalog wizard appears. 2. Click the radio button for Manage Array Using. 3. Select the appropriate management type from the Manage Array Using list. 4. Click the Next button. 5. If you selected Manage Array Using SMI-S, enter into the appropriate fields: a. The IP Address or host name b. The SSL Port c. The User Name d. The Password The IP address and port corresponds to the location of the SMI-S provider, and the login corresponds to the login for the array. Adding an array 25

26 NOTE: For 3PAR Storage Systems, during the import process or when modifying array access credentials in the Array Properties dialog box, specifying an invalid user name or password will cause SPM to hang for several minutes. Verify the correct information about the array model and firmware version from the Array Properties dialog box. IMPORTANT: SPM does not currently support virtual domains. When importing 3PAR Storage Systems, select only users that have permission level super and belong to the All virtual domain. NOTE: 3PAR Storage Systems have three port types: Target ports are SCSI initiator ports connected to 3PAR disk enclosures. SPM does not show Target ports. Host ports are SCSI target ports that are connected to a SAN and through which at least one host, at one point in time, had access to at least one volume on the array. Host ports are displayed in the Array Connectivity dialog box. Free ports are array ports that are not yet used as Host or Target ports. Typically, Free ports are not yet physically connected. They can also be ports connected to a SAN but through which no host has connected yet. Because Free ports can become Host ports, they are displayed in the Array Connectivity dialog box. 6. Click Next. The summary screen appears. If you selected an EVA disk array, any changes made to the array or its volumes within Command View EVA may not immediately be visible in SPM. If the changes do not appear, wait a few minutes, then refresh the catalog. 7. Click the Finish button at the bottom of the dialog box to view the list of arrays, including the one just added. The array is added. Adding an unmanaged array No communication exists between SPM and an unmanaged array. Therefore, no automated operations are performed on the array by SPM. 26 Importing storage into the storage catalog

27 To add an unmanaged array: 1. From the Global menu, select Catalog Import Arrays. (Alternatively, in the Navigation tree, select Arrays, then click the Actions Import Arrays button.) 2. Click the radio button for Do Not Manage the Array. 3. Click the Next button. The Set Array Properties segment of the New Array Wizard window appears. 4. Enter the Name, Type, and Description of the array into the appropriate fields. Examples of an array type value include Boot Appliance and HP XP. 5. Click the Next button. The Summary screen appears. 6. Click the Finish button at the bottom of the dialog box to view the list of arrays, including the one just added. It may take a few minutes for the list to refresh and display. Unmanaged arrays require additional configuration by the administrator to identify the features of the array. After an unmanaged array has been added to the catalog, perform the procedures described in Managing arrays. Adding an array 27

28 Importing or creating a volume service SPM imports volumes from an array. Volumes can be automatically discovered and made available for importing from managed arrays. Volumes on unmanaged arrays cannot be automatically discovered; they must be imported manually. CAUTION: All imported volumes are made available to fulfill storage requests through SPM. DO NOT import volumes which could be allocated by another means or that are already in use, unless you intend to mark them Inactive so they are not allocated to a request in SPM. Unwanted results are possible if the volume is allocated to one consumer through SPM and to another consumer by another means. In the request-based use model, the volume service is specifically imported or created to match a service request and associated goals. Where possible, select settings to best fit the requirements of the goals. To view the requirements of a goal: 1. From the Navigation tree, below Service Requests, select the specific service request in which the goal resides. 2. Click the goal in the List View pane, then select the Actions Fulfillment button. (Alternatively, right-click the goal and select Fulfillment.) To import a volume from a managed array: 28 Importing storage into the storage catalog

29 NOTE: The volume discovery process can take a significant amount of time (up to an hour) depending on a number of factors, including the number of volumes on the array, the number of arrays managed by the device manager (for example, CV EVA), recent volume changes, and other operations in progress on the array. 1. From the Global menu, select Catalog Import Volumes. (Alternatively, from the Navigation tree, select Volume Services, then click the Actions Import Volumes button at the bottom of the screen.) The Import Volumes into Catalog dialog box appears, beginning with the Select an array table. The text on the left of the box lists the steps to be performed and indicates your progress through the steps. It may take a few minutes for the dialog box to refresh and display. To see the properties for a chosen array, select the array, then click Show Array Properties. Click the Cancel button when you are finished viewing the properties. NOTE: 3PAR Storage Systems support several host mode types, while SPM recognizes only HPUX and Generic. If the 3PAR Storage System host mode type is not HPUX, SPM may not have enough information to determine the host mode for the presentation. In this case, the host mode displays as Unknown. This is not an issue if SPM is changing the host mode to match a request. However, if the environment is using pre-presented LUNs which do not allow host mode changes in SPM, there will be an issue. If an HP Insight Dynamics storage pool entry storage request specifies a particular host mode, it will not match Unknown. The storage pool entry host mode can be left unspecified, then it will match (assuming the user has permissions in SPM to change the host mode). HP Insight Dynamics will retain knowledge of the unspecified host mode, while SPM may display Generic (for Windows), until the storage pool entry is affiliated with a logical server and the appropriate host mode is known and adjusted via SPM. See 2. In the Name column of the Select array screen, click on the appropriate array, then click the Next button. 3. From the list of volumes that appears, select or clear the appropriate boxes to indicate the volumes to import. To indicate all volumes in the list, select the box above the list of all volumes. Importing or creating a volume service 29

30 NOTE: Volumes are provisioned from arrays and can belong to service groups. Volumes inherit tags and permissions settings from both the array and service group to which it belongs. 4. Click Next The Set properties screen appears. 5. From the Service Group list, select the service group to which the array and volumes should be added, if any. 6. In the Description field, enter the preferred description of the array. 7. Click the Next button. The Set Tags screen appears. 8. From the Select tags table, select the appropriate boxes to indicate the tags to apply to the volumes. 9. Click the Next button. The Summary screen appears. 10. If the information displayed is correct, click the Finish button. If not, use the Previous button to correct the information. To create a volume on an unmanaged array: 1. From the Navigation tree, expand Arrays, then select the unmanaged array for which to add a volume. 2. Click the Actions Import Volume button at the bottom of the screen. (Alternatively, right-click the array and select Import volume.) The Import Volume dialog box appears. 3. In the Properties tab: a. Enter the name of the volume into the Name field. b. Enter a description in to the Description field. c. Use the Service Group list to select the service group to which you want to assign the volume. d. Enter the correct value into the Volume Serial Number field. e. Enter the preferred capacity into the Capacity field, then select the units of measure (for example, GB or TB) from the capacity list. f. Select the appropriate value from the list in the RAID field. g. If you want to disable fulfillment and automation, clear the Enable fulfillment and automation box; to enable fulfillment and automation, ensure that the box is selected. Disable fulfillment and automation when you want to have the resource in the SPM catalog, but do not want it to be offered as a candidate to fulfill request or to run automation on it. As part of recovery mode, SPM may put some of the volumes in the disabled state (the Enable fulfillment and automation box is cleared). If that happens, the storage administrator must manually review them, then mark them as enabled if and when it is determined safe to do so. For information about backup and recovery processes, see Backup and recovery. 4. In the Presentations tab: a. Click the Add button, directly under the Volume Presentations table in the dialog box. b. Click on the blue field in the LUN column, then enter the appropriate LUN number. c. Select the host mode from the list in the Host Mode column. 30 Importing storage into the storage catalog

31 IMPORTANT: The host mode list is populated from the modes selected in the array Properties, under the Capabilities tab. To add other host mode options for the storage volume, modify the capabilities of the array. See Managing arrays or Viewing and modifying array capabilities settings (Capabilities tab). d. Select the box at the left of the entry to present the volume; leave it cleared to decline to present at this time. The volume must be presented prior to use, but that action can be done automatically if the user requesting presentation (the consumer of the volume service) has Volume Modify Presentation and Entity Modify privileges. e. Under the Presented to Initiators table, click the Add button. NOTE: An error occurs if the array configuration is not complete. See Managing arrays. f. Select the type of port from the list in the Port Type field. g. Enter the correct value into the Port ID field. The port ID value is the ID of the controller port over which the volume has been mapped and can be accessed. This is also the target port ID used for zoning. h. Select the appropriate network or SAN from the list in the Network/SAN Connectivity field. i. Click the Add button, directly under the Presented to Initiators table in the dialog box. j. Select the appropriate port type from the list in the Port Type field. k. Enter the appropriate value in the Port ID field. Use the port ID that you set in your array management software. l. Make the appropriate selection from the SAN/Network Connectivity list. m. Click OK to save the information, or select another tab to continue configuration. 5. In the Tags tab: a. Select the appropriate boxes in the far right column to indicate which tags to apply to the volume. b. Click OK to save the information, or select another tab to continue configuration. 6. In the Permissions tab: a. To add a group or user, click the Add button that appears below the Group or User names table. The Add Users or Groups dialog box appears. b. In the Enter User or Group Names field, enter the user or group you would like to add, then click the Check Names button. If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the user or group added. If the user or group name entered is not valid, the dialog box refreshes to display Could Not Find User in red text beneath the Enter User or Group Names field. Ensure the user or administrator is added in the Active Directory or the local system, then retry the entry. c. Click OK to add the user or group name to the Group or User Names table. d. Highlight the user or group in the Group or User Names table. In the Permissions table, scroll through the list of permissions, and select the box or boxes in the Granted column for all permission types to grant to the user. Importing or creating a volume service 31

32 IMPORTANT: If you are not presenting the volume at this time (the Enable fulfillment and automation box is cleared), ensure that the appropriate users have Volume Modify Presentation and Entity Modify permissions so that the volume can be presented later. e. Repeat this procedure for all users or groups to be added at this time. f. Click OK to save the information, or select another tab to continue configuration. 7. When the configuration is complete, click OK to save the new volume. Tagging a service group To add tags to a service group: 1. From the Navigation tree, expand Service Groups, then select the name of the service group. 2. At the bottom of the screen, select the Actions Properties button. (Alternatively, right-click the service group and select Properties.) The Service Group Properties dialog box appears. 3. Select the Tags tab. 4. Select the appropriate boxes in the Assigned column to indicate which tags to apply to the service group. 5. Click the OK button to apply the selected tags to the service group and all associated volumes. NOTE: Tags cannot be created using this procedure. To create new tags, see Defining tags. 32 Importing storage into the storage catalog

33 5 Managing storage catalog entities Managing storage catalog entities is the responsibility of the storage administrator. Types of entities are arrays, volume services, service groups, service requests, and goals. Tasks include adding, modifying, searching, and deleting entities. Each entity type and the possible management tasks are presented in the following sections: Managing arrays Managing volume properties Managing service groups Managing service requests Managing goals Managing arrays Viewing and modifying array properties (Properties tab) To modify the basic properties of an array: 1. In the Navigation tree, select Arrays. The list of arrays appears in the List View pane. 2. From the List View pane, select the appropriate array. 3. Click the Actions Properties button. (Alternatively, right-click the array and select Properties.) The Array Properties dialog box appears. 4. To assign a name to an unmanaged array, enter the preferred name into the Name field. (This setting cannot be changed on a managed array.) 5. To assign or change the array type of an unmanaged array, enter the appropriate type of array (for example, HP_EVA) in the Type field. (This setting cannot be changed on a managed array.) Managing arrays 33

34 6. To assign or change the universal ID number of an unmanaged array, enter the correct number into the UID field. (This setting cannot be changed on a managed array.) 7. To change the description of an array, enter the preferred descriptive information into the Description field. 8. To change the array address of an SMI-S managed array, enter the IP address into the IP / Hostname field and the appropriate port into the SSL Port field. (This setting cannot be changed on an OO managed array or on an unmanaged array.) 9. To be able to implement the modifications, enter the appropriate information into the User Name and Password fields. (This does not apply to an OO managed array or on an unmanaged array.) 10. To ensure that the new addressing information is correct, click Validate Array Login. (This does not apply to an OO managed array or on an unmanaged array.) 11. To obtain the controller ID, port type, port ID, and connectivity from a managed array in the Array Properties dialog box, click Refresh From Array. 12. Click OK to save the settings and exit the Array Properties dialog box. Viewing and modifying array connectivity settings (Connectivity tab) Array controllers and ports are discovered from SMI-S and HP Operations Orchestration managed arrays, but must be entered manually for unmanaged arrays. However, the administrator must perform a mapping of each array port to the SAN to which it is connected. This is required for all arrays. To view and modify the connectivity settings of an unmanaged array: 1. From the Navigation tree, select Arrays. The list of arrays appears in the List View pane. 2. From the List View pane, select the appropriate array. 3. Select the Actions Properties button. (Alternatively, right-click the array and select Properties.) The Array Properties dialog box appears. 4. To add array connectivity settings on an unmanaged array: a. Click the Connectivity tab. b. Click Add at the bottom of the dialog box. A default entry appears in the connectivity table. It is highlighted in blue. c. Click on the new default entry. d. Enter the preferred controller name in the Controller Name field. e. Enter the preferred port name in the Port Name field. f. Select the Storage Port Type from the list. g. Enter the correct value into the Port ID field. h. Select the network or SAN from the SAN/Network Connectivity list. 5. To add array connectivity settings on a managed array, select the network or SAN from the SAN/Network Connectivity list. 6. To modify array connectivity settings on an unmanaged array: a. Click on the appropriate entry in the connectivity table. b. Change the controller name by typing the preferred name in the Controller Name field. c. Change the port name by typing the preferred port name in the Port Name field. d. Change the port type by selecting the Storage Port Type from the list. e. Change the port ID by typing the correct value into the Port ID field. f. Change the network or SAN by selecting the setting from the SAN/Network Connectivity list. 34 Managing storage catalog entities

35 7. To modify array connectivity settings on a managed array, change the network or SAN by selecting the setting from the SAN/Network Connectivity list. 8. To delete connectivity settings: a. Click on the settings entry to be deleted, which highlights the entry in blue. b. Click Remove. 9. Click OK to save the modifications and close the dialog box. Viewing and modifying array capabilities settings (Capabilities tab) Array capabilities define what operations the array is capable of performing when requested through automation, and what host OS modes are supported by each array. To view or modify array capabilities settings: 1. From the Navigation tree, select Arrays. The list of arrays appears in the List View pane and under Arrays in the Navigation tree. 2. From the List View pane, select the appropriate array, then click the Actions Properties button. (Alternatively, right-click the array and select Properties.) The resource-specific Array Properties dialog box appears. 3. Select the Capabilities tab. 4. In the Supported Volume Capabilities table, select and clear the appropriate boxes to enable and disable the capabilities of the volume. (This can be modified on unmanaged arrays only.) 5. In the Supported Array Host Mode field, select and clear the appropriate boxes to enable and disable host mode capabilities for the array. (This can be modified on unmanaged arrays only.) 6. Click OK to save the settings and close the dialog box. Viewing and modifying array tags (Tags tab) Tags that are general to the array capabilities or pertain to all volumes on the array can be set directly on the array and are inherited by all volumes on that array. To view or modify tags on a specific array: 1. From the Navigation tree, expand Catalog, then select Arrays. The list of arrays appears in the List View pane and under Arrays in the Navigation tree. 2. Select the appropriate array in the Navigation tree, then click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the array and select Properties.) The resource-specific Array Properties dialog box appears. 3. Select the Tags tab within the Array Properties dialog box. 4. Select or clear the boxes in the Assigned column to add or remove tags from the array. 5. Click OK to save the settings and close the dialog box. Viewing and modifying array permissions settings (Permissions tab) Security settings that are general to the array capabilities or pertain to all volumes on the array can be set directly on the array and are inherited by all volumes on that array. To view or modify permissions settings on a specific array: 1. From the Navigation tree, then select Arrays. The list of arrays appears in the List View pane and under Arrays in the Navigation tree. 2. Select the appropriate array in the Navigation tree, then click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the array and select Properties.) The resource-specific Array Properties dialog box appears. Managing arrays 35

36 3. Select the Permissions tab within the Array Properties dialog box. 4. To add a group or user, click the Add button that appears below the Group or User Names table. The Add Users or Groups dialog box appears. 5. In the Enter User or Group Names field, enter the user or group you would like to add, then click the Check Names button. If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the user or group added. If the user or group name entered is not valid, the dialog box refreshes to display Could Not Find User in red text beneath the Enter User or Group Names field. Ensure the user or administrator is added in the Active Directory or local system, then retry the entry. 6. Click OK to add the user or group name to the Group or User Names table. 7. Highlight the user or group in the Group or User Names table. 8. In the Permissions table, scroll through the list of permissions, and select the box or boxes in the Granted column for all permission types to grant to the user. 9. To remove a group or user, select the group or user from the Group or User Names box. 10. Click the Remove button that appears below the Group or User Names box. 11. Click OK to save the modifications. Creating a new port on an unmanaged array To create a new port on an unmanaged array: 1. From the Navigation tree, select Arrays. The list of arrays appears in the List View pane and under Arrays in the Navigation tree. 2. Select the appropriate array in the Navigation tree, then select the preferred volume in the List View pane. 3. Click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the array and select Properties.) The resource-specific Volume Properties dialog box opens. 4. Select the Presentations tab within the Volume Properties dialog box. 5. Click the Add button, directly under the Presented to Initiators table in the dialog box. 6. Select the type of port from the list in the Port Type field. 7. Enter the correct value into the Port ID field. 8. Select the appropriate network or SAN from the list in the Network/SAN Connectivity field. 9. Click OK to save the settings and exit the dialog box. Setting SAN IDs on managed arrays Managed array ports are always discovered; however, you must still manually set the SAN IDs on the managed arrays. To do so: 1. From the Navigation tree, select Arrays. The list of arrays appears in the List View pane and under Arrays in the Navigation tree. 2. Select the appropriate array in the Navigation tree, then select the preferred volume in the List View pane. 3. Click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the volume in the List View pane then select Properties.) The resource-specific Volume Properties dialog box appears. 4. Select the Connectivity tab. 5. Click on the Network/SAN Connectivity field for the appropriate controller. 36 Managing storage catalog entities

37 6. Select the appropriate network or SAN from the list in the Network/SAN Connectivity field. 7. Click OK to save the settings and exit the dialog box. Deleting an array Arrays that do not contain volume services in SPM can be deleted from the catalog. Deleting an array only removes the array from the catalog; no volumes or data are deleted. To delete a specific array: 1. From the Navigation tree, select Arrays. The list of arrays appears in the List View pane and under Arrays in the Navigation tree. 2. Select the appropriate array in the Navigation tree, then click the Actions Delete button at the bottom of the screen. (Alternatively, right-click the array in either the Navigation tree or the List View pane and select Delete.) The Delete array(s) dialog box appears. 3. Click Yes in the dialog box. Managing volume properties Modifying properties of a volume service (Properties tab) NOTE: On managed volume services, only the description and service group properties can be modified using this procedure. All other information must be refreshed from the array. All properties on an unmanaged array can be modified using this procedure. To modify properties of a volume service: 1. From the Navigation tree, click on Volume Services, then click on the preferred volume service in the List View. 2. Click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the volume in the List View and select Properties.) The Volume Properties dialog box appears. 3. Select the Properties tab. a. Change the current volume name by typing the preferred name in the Name field. b. Change the description by typing the preferred information in the Description field. c. Select a service group from the Service Group list. d. Change the volume serial number by typing the correct information into the Volume Serial Number field. e. Enter the preferred capacity into the Capacity field, then select the units of measure (for example, GB or TB) from the capacity list. f. Select the RAID type from the list. g. If you want to disable fulfillment and automation, clear the Enable fulfillment and automation box. h. Click the OK button to save modifications, or select another tab to continue. NOTE: The array name and some other information displays, but cannot be modified using this procedure. Modifying presentation of the volume service (Presentation tab) The Presentations screen enables you to view or specify presentation settings for a managed or unmanaged volume service. The presentation of unmanaged volumes can be modified using SPM. Managing volume properties 37

38 The presentation of managed volumes is discovered from the array, can be viewed in SPM, but can be modified in SPM only with the appropriate permissions. Viewing presentation settings of a managed volume service To view the presentation settings of a managed volume service from SPM: 1. From the Navigation tree, click Volume Services, then click on the preferred volume service in the List View. 2. Click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the volume service in the List View and select Properties.) The Volume Properties dialog box appears. 3. Select the Presentation tab. Three tables appear in the Presentations window. When a volume is selected (highlighted) in the Volume Presentations table, information corresponding to that volume appears in the Presented to Initiators and Presented by Targets tables. NOTE: All arrays supported on SPM recognize hosts as a collection of initiator ports. For EVA disk arrays and XP arrays, SPM only recognizes the first initiator in the collection while it is able to deal with all initiators in the collection for 3PAR Storage Systems. 4. If preferred, click the Refresh from Array button to update the displayed data. NOTE: There may be a short delay between the time a volume configuration change is made on the array and when the information is available to SPM. If the volume change is not reflected in the catalog after a refresh operation, wait a few minutes and refresh the catalog again. 5. Click OK to exit the window. Modifying presentation settings of an unmanaged volume service Perform this step only if arrays are already imported. See Adding an array. To modify presentation of an unmanaged volume service using SPM: 1. From the Navigation tree, click on Volume Services, then click on the preferred volume service in the List View. (Alternatively, from the Navigation tree, click on Arrays, then click on the preferred Volume Service listed in the List View pane.) 2. Click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the Volume Service and select Properties.) The Volume Properties dialog box appears. 3. Select the Presentation tab. Three tables appear in the Presentation window. When a volume is selected (highlighted) in the Volume Presentation table, information corresponding to that volume appears in the Presented to Initiators and Presented by Targets tables. Click on the preferred volume, listed in the Volume Presentation table, to highlight it. 38 Managing storage catalog entities

39 4. Select the box to present the volume. Clear the box to save the settings but not present the volume at this time. 5. To change the LUN number, click on the LUN field and enter the correct value. 6. Select the appropriate mode (for example HPUX or Linux) from the list in the Host Mode field. IMPORTANT: The host mode list is populated from the modes selected in the array Properties, under the Capabilities tab. To add other host mode options for the storage volume, modify the capabilities of the array. See Viewing and modifying array capabilities settings (Capabilities tab). 7. To modify information in the Presented to Initiators table: a. Highlight an initiator in the table to select it. b. To change the port type, select the correct value from the list in the Port Type field. Although the software enables you to change the port type, it is unlikely to be required. c. To change the port ID, enter the correct value into the Port ID field. Use the port ID that you set in your array management software. d. To remove an initiator, click Remove. 8. To modify information in the Presented by Targets table: a. Highlight a target in the table to select it. NOTE: An initiator and target must be on the same SAN. b. Select or clear the box as needed to enable or disable the connection through the specified port. 9. Click OK to save the modifications and exit the window. Managing volume properties 39

40 Modifying tags on the volume service (Tags tab) NOTE: Volumes retain their value-add storage features (for example, thin provisioning or replication) even though these features are not explicitly managed by SPM. If appropriate, use tags to indicate which volumes have these properties. To modify tags on the volume service: 1. From the Navigation tree, click on Volume Services, then click on the preferred volume service in the List View. 2. Click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the volume service and select Properties.) The Volume Properties dialog box appears. 3. Select the Tags tab. 4. Select and clear the boxes to indicate the tags to apply to the volume service. 5. Click the OK button or select another tab to continue. Modifying permissions on a volume service (Permissions tab) 1. From the Navigation tree, click on Volume Services, then click on the preferred volume service in the List View. 2. Click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the volume service and select Properties.) The Volume Properties dialog box appears. 3. Select the Permissions tab. 4. To add users or groups and specify their permissions: a. Under the Group or User Names table, click the Add button. The Add Users or Groups dialog box appears. b. In the Enter User or Group Names field, enter the user or group you would like to add, then click the Check Names button. If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the user or group added. If the user or group name entered is not valid, the dialog box refreshes to display Could Not Find User in red text beneath the Enter User or Group Names field. Ensure the user or administrator is added in the Active Directory or the local system, then retry the entry. c. Click OK to add the user or group name to the Group or User Names table. d. Highlight the user or group in the Group or User Names table. In the Permissions table, scroll through the list of permissions in the Grant column and select the box or boxes for all permission types to grant to the user. e. Either continue to the next step or click OK to save the additions and settings, and exit the dialog box. 40 Managing storage catalog entities

41 5. To change the owner of the catalog: a. Click the Change Owner button. The Add Users or Groups dialog box appears. b. In the Enter User or Group Names field, enter the user or group you would like to add, then click the Check Names button. If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the preferred user or group, and the OK button appears. If the user or group name entered is not valid, the dialog box refreshes to display Could Not Find User in red text beneath the Enter User or Group Names field. Ensure the user or administrator is added in the Active Directory or local storage, then retry the entry. c. Click OK to accept the designated user or group as the Catalog Owner. NOTE: Although the permissions tabs look the same for volume service permissions and catalog permissions, the settings applied to the volume following this procedure are applied to the selected volume only. Deleting a volume service To delete a volume service: 1. From the Navigation tree, click on Volume Services, then click on the preferred volume service in the List View. 2. Click the Actions Delete button at the bottom of the window. (Alternatively, right-click the volume service and select Delete.) The Delete volume(s) verification dialog box appears. 3. Click the Yes button in the verification box. NOTE: Although the volume service is deleted from SPM, the volume service and all contents and settings remain on the array. Managing service groups Modifying service group properties and tag settings (Properties and Tags tabs) To modify properties and tag settings of a service group: 1. From the Navigation tree, select Service Groups. The list of service groups appears in the List View pane and under Service Groups in the Navigation tree. 2. Select the appropriate service group, then click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the service group and select Properties.) The service group-specific Group Properties dialog box opens. 3. Select the Properties tab within the Service Group Properties dialog box. 4. Enter a name for the service group in the Name field. 5. Enter a description of the service group in the Description field. 6. Select the Tags tab within the Service Group Properties dialog box. 7. Select and clear all appropriate boxes in the Assigned column of the list of available tags. 8. Click the OK button. Managing service groups 41

42 Modifying service group permissions settings (Permissions tab) To view or modify permissions settings for a service group: 1. From the Navigation tree, select Service Groups. The list of service groups appears in the List View pane and under Service Groups in the Navigation tree. 2. Select the appropriate service group, then click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the service group and select Properties.) The service group-specific Service Group Properties dialog box opens. 3. Select the Permissions tab within the Service Group Properties dialog box. 4. To add a group or user: a. Click the Add button that appears below the Group or User Names table. The Add Users or Groups dialog box appears. b. In the Enter User or Group Names field of the Add Users or Groups dialog box, enter the user or group you would like to add, then click the Check Names button. If the user or group name entered is valid, the Add Users or Groups dialog box refreshes to display the exact syntax of the user or group added. If the user or group name entered is not valid, the dialog box refreshes to display Could Not Find User in red text beneath the Enter User or Group Names field. Ensure the user or administrator is added in Active Directory, then retry the entry. c. Click the OK button to add the user or group and return to the Service Group Properties window. 5. To remove a group or user: a. Select the group or user from the Group or User Names table. b. Click the Remove button that appears below the Group or User Names table. 6. To change permissions of existing users or groups: a. Select the user or group to modify by highlighting the entity in the Group or User Names table. b. Highlight the user or group in the Group or User Names table, scroll through the list of permissions, and select or clear the box or boxes in the Granted column to add or remove the appropriate permission types. 7. Click OK to save the modifications. Moving volume services to a service group Volume services can be moved from one service group to another (including Ungrouped Services). To do so: 1. In the Navigation tree, under Service Groups select the service group that contains the volume service to be moved. Alternatively, select Volume Services. 2. In the List View click on the service to be moved. Use CTRL-click to select multiple services. 3. Click the Actions: Move to Service Group button. (Alternatively, right-click on the service or services and select Move to Service Group.) The Move to Service Group dialog box appears. 4. Check the radio button of the destination service group. 5. Click OK. A Warning dialog box appears. 6. Click Yes to continue. 42 Managing storage catalog entities

43 Deleting a service group To delete a service group: 1. From the Navigation tree, expand Service Groups, then click on the preferred service group name or on Ungrouped Services. 2. Click on the preferred service group from the List View pane to select it. 3. Click the Actions Delete button at the bottom of the window. (Alternatively, right-click the service group and select Delete.) The Delete service group(s)? verification dialog box appears. 4. Click the Yes button in the verification dialog box. Managing service requests Service requests are contain one or more goals, and are usually created and deleted by HP Insight Dynamics through use of the logical server storage pool entries, when storage is being requested, is being used, or is no longer needed. At times, however, the storage administrator may want to create and manage requests directly using SPM. Creating a service request To create a new service request: 1. From the Global menu, select Catalog New Service Request. (Alternatively, from the Navigation tree, select Service Requests, then click the Actions New Service Request button at the bottom of the window. Or, right-click Service Requests and select New Service Request.) The New Service Request dialog box appears. 2. Enter a description of the service request in the Description field of the dialog box. 3. Click the OK button. The request is added to the catalog, and the service requests (including the one just added) appear in the List View. Modifying a service request To modify an existing service request: 1. From the Navigation tree, select Service Requests. The list of service requests appears in the List View pane and under Service Requests in the Navigation tree. 2. Select the appropriate service request, then click the Actions Properties button at the bottom of the screen. (Alternatively, right-click the service request and select Properties.) The service request-specific Service Request Properties dialog box opens. 3. Enter a description of the service request in the Description field. All other service request information is updated automatically by SPM. 4. Click OK. Deleting a service request To delete a service request: 1. From the Navigation tree, expand Service Requests, then click on the preferred service request name. 2. Click the Actions Delete button at the bottom of the window. (Alternatively, right-click the service request and select Delete.) The Delete service request(s)? verification dialog box appears. Managing service requests 43

44 3. Click the Yes button in the verification dialog box. Managing goals A goal represents a request for a single volume service. Each goal contains a list of constraints (requirements) that describe the storage selected from the catalog, as well as service delivery requirements in the case of the presentation constraint. Creating a new goal Service requests contain one or more goals. To create a new goal: 1. From the Navigation tree, expand Service Requests. 2. Select the appropriate service request to which you are adding a goal, then click the Actions New Goal button. (Alternatively, right-click the service request and select New Goal.) The goal-specific New Goal dialog box opens. 3. Enter a description of the goal in the Description field. 4. Click the Add button. The newly created entry displays in blue in the Constraints table. The default is set to Tag and Required. 5. Use the list in the Constraint Type column to select the type of constraint to create. Options are Tag, RAID, Capacity, Presentation, and Capabilities. NOTE: Constraints describe the properties of a storage volume that is the best fit for the storage request and goals. These settings are used to filter the available storage volumes. When fulfilling goals, storage volumes that match the constraints are suggested for fulfillment, appearing on the Suggested Services tab. Those that do not match the constraints are listed on the All Unbound Services tab but can be chosen to fulfill the goal. In that case, the fulfillment is considered Nonconforming. See Fulfilling a goal. Keep this in mind when setting constraints. 6. Select the appropriate Requirement Type from the list: Select Shall not when requiring volume services that do not contain the specified property. Select Required when requiring volume services that do contain the specified property. 44 Managing storage catalog entities

45 Select Not Recommended when seeking volume services in which a property is not preferred but is enabled. Select Recommended when seeking volume services in which a property is preferred but not required. 7. Specify the constraint value by selecting the appropriate (Click to edit) option in the Constraint Value column. (Alternatively, click the Edit Value button.) The appropriate dialog box opens. 8. For a Tag constraint, the Tag Constraints dialog box opens and displays a list of all Namespaces and Tags available. Click the radio button to select the appropriate tag, then click the OK button to return to the New Goal dialog box. NOTE: If no tags have been defined during the catalog configuration, no options will appear in the dialog box. Without a value, the Tag constraint cannot be saved. To create the tags, see Defining tags. 9. For a RAID constraint, the RAID Constraint dialog box appears. From the list, select the preferred RAID level, then click the OK button to return to the New Goal window. 10. For a Capacity constraint, the Capacity Constraint dialog box appears. Enter the storage capacity limits into the Minimum Capacity field and the Maximum Capacity field. Use the list to select the units of measure (for example: MB or GB). Managing goals 45

46 NOTE: Typing zero (0) for both of these fields results in a minimum value of 0.0 EB and maximum value of 9.2 EB. Click the OK button to return to the New Goal window. 11. To create settings for a Presentation type, the Volume Presentation Constraint dialog box displays: NOTE: SPM v1.x supports Fibre Channel arrays only. a. If you want to apply this constraint, select the Presented box; to save the information but not apply it yet, leave the Presented box cleared. b. Either leave the Logical Unit Number field set to Unspecified, or click the other radio button and use the arrows in the Logical Unit Number field to select the LUN number for the volume. c. Make the appropriate selection from the list in the Host Mode field. d. To add to the Initiators table, click the Add button. The new entry appears in the next empty row. e. Select the Type from the list in the Type column. f. Enter the correct Port ID into the Port ID field. The Port ID identifies the port to which this storage is presented on the server. g. In the Network/SAN Connectivity field, select the appropriate option from the list. h. When the Presentation Constraint information is correct, click the OK button to return to the New Goal dialog box. 46 Managing storage catalog entities

47 12. To create a Capabilities constraint, the constraint value is automatically set to ChangePresentation. (There is no Edit Value button for a Capabilities constraint, nor can you right-click and select Edit Value.) 13. When the New Goal information is correct, click the OK button to save the properties. Complete the procedure for each goal to be added to the service request. Modifying properties of an existing goal To modify the properties of an existing goal: 1. From the Navigation tree, select Service Requests. The list of service requests appears under Service Requests in the Navigation tree. When you select a service request, the goals in that service request appear in the List View pane. 2. From the Navigation tree, select the service request that contains the goal to be modified. 3. From the List View pane, select the appropriate goal, then click the Action Properties button at the bottom of the screen. (Alternatively, right-click the goal and select Properties.) The goal-specific Goal Properties dialog box appears. 4. Modify the properties of the goal, including the goal description and all aspects of the constraints. For more information, see the instructions used in the section Creating a new goal. 5. When you have finished modifying the goal properties, click OK. The status of service requests and goals is indicated in the List View pane, and correspond to the service request or goal that is selected in the Navigation tree. For a description of the status icons, see Table 3 (page 47). Table 3 Fulfillment status icons Icon Status Fulfilled, indicated by a green circle with a white check mark Unfulfilled, indicated by a gray box with a diagonal white line Nonconforming, indicated by a red circle with a white X A service request that contains no goals is marked Fulfilled because there are no goals in it that are Unfulfilled or Nonconforming. A service request that contains a Nonconforming goal is marked Nonconforming. Fulfilling a goal Fulfilling goals is primarily the responsibility of the storage administrator. Goals are fulfilled by matching each goal within a service request to a volume service in the catalog. In the pre-populated use model, goals are matched to the volume services that are already present in the catalog. Goals are fulfilled automatically by SPM. In the request-based use model, the details of the goal are used by the storage administrator to create a volume service that matches the goal. Goals are fulfilled manually. To create volume services, see Importing or creating a volume service. To fulfill a goal: 1. From the Navigation tree, under Service Requests, select the service request in which the goal resides. The goals in the service request are listed in the List View pane. 2. Click on the goal in the List View pane, then click the Actions Fulfillment button. (Alternatively, right-click the goal and select Fulfillment.) Managing goals 47

48 3. In the Suggested Services tab, all arrays that match the constraints of the goal are listed in the Select a volume service to fulfill request's goal table. 4. If no arrays match the constraints of the goal, click the All Unbound Services tab. All arrays that are not yet bound to a goal are listed in the Select a volume service to fulfill request's goal table. 5. Scroll through the arrays and click on one to select it to fulfill the goal. Near the bottom of the screen on the left, Summary Match Status: indicates whether the volume service and the goal are a match. On the right, the Fulfill button is activated. 6. Click the Fulfill button. The goal is fulfilled and the Current Service Fulfillment tab appears. 7. If appropriate, enter a description in the Fulfillment Description field. 8. Click OK to save the settings and trigger the fulfillment. To change the volume service that fulfills a goal: 1. From the Navigation tree, under Service Requests, select the service request in which the goal resides. The goals in the service request are listed in the List View pane. 2. Click on the goal in the List View pane, then click the Actions Fulfillment button. (Alternatively, right-click the goal and select Fulfillment.) The Current Service Fulfillment tab displays volume service match details. 3. Click the Unfulfill button. 4. Click Yes in the Attention dialog box to continue the operation. The Suggested Services tab appears. 5. In the Suggested Services tab, all arrays that match the constraints of the goal are listed in the Select a volume service to fulfill request's goal table. 6. If no arrays match the constraints of the goal, click the All Unbound Services tab. All arrays that are not yet bound to a goal are listed in the Select a volume service to fulfill request's goal table. 7. Scroll through the arrays and click on one to select it to fulfill the goal. Near the bottom of the screen on the left, Summary Match Status: indicates whether the volume service and the goal are a match. On the right, the Fulfill button is activated. 8. Click the Fulfill button. The goal is fulfilled and the Current Service Fulfillment tab appears. 9. If preferred, enter a new description in the Fulfillment Description field. Otherwise, the previous description is saved. 10. Click OK to save the settings and trigger the fulfillment. 48 Managing storage catalog entities

49 6 Monitoring the storage catalog Monitoring the storage catalog is primarily the responsibility of the storage administrator. Tasks include: Responding to Nonconforming fulfillment Monitoring inventory levels Responding to Nonconforming fulfillment Each goal within a service request contains a list of constraints that describe the requirements that must be met by a fulfilling volume service. If at any time a goal is fulfilled by a volume service that does not meet all of the requirements, the goal and storage request are in a Nonconforming state. The primary action to take for a Nonconforming fulfillment is to view the fulfillment window to see what requirement is not being met. It may be appropriate to change the configuration of the volume on the array, change the configuration of the entity in the catalog, or find a volume service that meets the requirements of the goal and fulfill the goal with that volume service instead. For more information, see Modifying properties of an existing goal and Fulfilling a goal. In some cases, the service request may be Nonconforming even though the individual fulfillments look like conforming matches for example, if the volume is inactive or a presentation conflict exists on the EVA disk array. In this case, troubleshoot the entities associated with the fulfillment. It may also be appropriate to leave the fulfillment in the Nonconforming state, if the fulfillment has been reviewed and determined to be satisfactory. To bring a volume service into conformance with the requirements of the goal: Using automation Automation can alter the presentation (settings, LUN number, host mode, or WWN initiators) of a volume to bring it into conformance with the goal. Manually The storage administrator can manually change the configuration of the volume on the array or on the entity in the catalog to make the volume conform to the goal. To find a volume service that meets the requirements of the goal and to fulfill the goal with that service volume instead: 1. From the Navigation tree, click on Service Requests, then click on one of the service requests listed in the Navigation tree to display the goals within that service request in the List View pane. Any Nonconforming fulfillments are marked with a red circle with a white X through it in the Status column. NOTE: Click the Filters Nonconforming button above the List View pane to show only the Nonconforming fulfillments. 2. Click the preferred Nonconforming goal in the List View pane. 3. Click the Actions Fulfillment button at the bottom of the screen. The Goal/Service Fulfillment dialog box appears, initially showing the Current Service Fulfillment tab. Responding to Nonconforming fulfillment 49

50 4. To change the fulfillment, click the Unfulfill button. An Attention dialog box appears. If you want to continue, click Yes. The Suggested Services tab appears. 5. Select a match from the list of candidate services, then view information about the match in the Volume Service Match Details table. NOTE: If no volume services are listed in the candidate services, select the All Unbound Services tab and select a match from the available services listed. Select the best match, then click the Fulfill button. 6. Click the OK button. Monitoring inventory levels Service groups can be used to group together volume services created for a particular purpose or use, such as boot volumes, database volumes, or database volumes providing a tier or level of service (such as Gold service ). When such a definition exists, it is important to monitor the inventory levels of available services of each type. To monitor the inventory of volume services available: 1. In the Navigation tree, select Volume Services. 2. Select the Filters All button. The list of all volumes appears, including the volume type, capacity, associated tags, and any service groups that include the volume. Most importantly, the list shows whether the volume is in use and the fulfillment status. 3. In the Navigation tree, select Service Groups. Check the Number of Used Services and Number of Available Services columns to determine how many volume services are still available in the service groups. 4. If more volumes are needed, see Importing or creating a volume service. 5. If still more volumes are needed, create them on the array first, then import them. See Adding an array and Importing or creating a volume service. 50 Monitoring the storage catalog