Telium Core Application

Transcription

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2 Keys: [Cancel] = Red X key [Clear] = Yellow < key [Enter] = Green O key Main Menu = from the Idle Screen Admin Menu = Press [.,#*] from the Idle Screen Hotkeys take you from the Idle Screen directly to pre-defined transactions or tasks. Hotkeys are not available on wireless devices. Transactions: CREDIT SALE DEBIT SALE PRE-AUTH SEARCH MENU Press [1] OR Press [1] OR Press [2] OR Press Hotkey [3] OR [5] [Enter] + Press [1] [Enter] + Press [1] [Enter] + Press [2]PRI 1 = All NT 2 = Reference # 3 = Clerk # CREDIT RETURN DEBIT RETURN REPRINT 4 = Invoice # Press [4] OR Press [8] OR 5 = Account # [Enter] + Press [4] [Enter] + Press [8] 6 = Customer PO # 1=Last Receipt 7 = Approval Code 2= Search HOTKEYS CREDIT VOID DEBIT VOID Hotkey Feature F4 Language ETURN 0 Unassigned 1 Sale 2 Pre-Auth CREDIT FORCE 3 Search Menu 4 Return 5 Search Menu 6 Credit Force 7 Settlement 8 Reprint 9 Unassigned Press [4] OR [Enter] + Press [4] [Enter] + Press [5] MAIN MENU Press [6] OR [Enter] + Press [6] End-of-Day Balancing: DETAIL REPORT SUMMARY REPORT CLERK REPORT SETTLEMENT REPORT Press [0] then Press [1] 1 = Print 2= Display Press [0] then Press [2] 1 = Print 2= Display Press [0] then Press [3] From the Main Menu Press [7] OR [Enter] + Press [7] Select Y or N (To close batch)

3 Changing the Paper Roll When colored stripes appear on a receipt, it is time to change the paper roll. Only use paper approved by the manufacturer (roll diameter max 40 mm/ 1.57, roll width 58mm/ 2 ¼, roll length 17m/55 ). Using Unapproved paper can damage the terminal s printer. To change the paper roll, follow the steps below: 1. Pull the flap at the top of the ict220 up. 2. Pull the flap backwards to open the paper compartment. 3. Place the paper roll into the paper compartment. Make sure the end of the paper is inserted as shown below. Pull a little bit of paper out towards the top of the terminal. 4. Close the paper compartment by pulling the flap up towards the terminal and so a little bit of the paper is coming out. Error and Display Messages Error CARD NOT ALLOWED CARD READ ERROR CHECK LINE AND PRESS ENTER CHECK SPED MERCHANT SETUP INCOMPLETE PASSWORD LOCKED OUT PRESS ENTER PLEASE REBOOT SETTLEMENT UNSUCCESSFUL SYSTEM PROBLEM CALL HELPDESK TRANSACTION FAILED Cause and Solution The user is likely: using an invalid card, entering the card number incorrectly, using a Debit/ATM card for a credit card transaction (using a card that is not valid for the transaction type), or using a credit card that is outside the supported BIN ranges. Check the card number against the Card Configuration Table. The card information was not able to be read or there was a bad card swipe. Swipe the card again or use a different card. If credit card, manually enter card. The terminal did not detect a dial tone when attempted to dial out. Check the phone line to make sure it is securely plugged in a press [Enter]. If it sill fails, attach a phone to the line to hear if there is a dial tone, if not call the phone company. Make sure an analog phone is being used. The application is configured to use an external SPED but is has not been detected. The terminal is not receiving a signal from the SPED. Check the SPED cable connection. Validate that the SPED is receiving power. Verify that the SPED is correctly connected to the terminal. Unable to complete transaction because merchant setup information is missing. Ex. Merchant Name, TID, or host connection information. Complete merchant setup making sure all required parameter fields are set up. More than 4 attempts were made to enter an Admin password with an incorrect password. The user will be locked out of attempting to access the Admin Menu for the length of time set by <PWLock> parameter. Another Admin user can reset the username and password of the locked out user. Displays if application requires a reboot to recognize the newly attached peripheral. Reboot the terminal. An attempt to settle/close the batch was unsuccessful. Review any error messages from terminal, host, and printed on receipt. On Ethernet transaction SSL certification name is not set up on downloads or something in the terminal is set up Incorrectly. Reboot terminal, and SSL certificate name to parameter <SSLCertif> in download system and perform a partial download. On downloads check that files are set up correctly for downloads. If connection to host failed, line was busy or no host response was received, this message will display. Confirm Phone line or Ethernet is available and try transaction again.

4 Menus (English/French): Main Menu (Retail) MAIN MENU 1 Sale 2 Pre-Auth 3 Pre-Auth Comp 4- Return 5- Void 6- Force Sale 7- Settlement 8 Reprint MENU PRINCIPAL 1 Vente 2 Préautor 3 Conclusion Préaut 4 Forcer 5- Annulation 6- Forcer 7- Règlement 8- Réimpression Admin Menu Press [.,#*]from the Idle Screen: Selecting 0 Reports Menu from the Admin menu: ADMIN MENU 0 Reports Menu 1 Clerk Menu 2 Batch Menu 3 Setup Menu 4 Maintenance 5 Diagnostics 6 Security 7 Terminal Info 8- Host Management 9- Misc. Options MENU ADMIN 0 Menu Rapports 1 Menu Commis 2 Menu Lot 3 Menu Config 4 Maintenance 5 Diagnostic 6 Sécurité 7- Info Terminal 8- Gestion Hôte 9- Options Diverses REPORTS MENU 1 Detail 2 Summary 3 Clerk 4- Open Pre-Auth 5- EMV Report 6- Recent Error MENU RAPPORTS 1 Détail 2 Résumé 3 Commis 4 Préautor Ouvertes 5 Rapport EMV 6 Erreur Récente Clerk Menu Selecting 1 - Clerk Menu from the Admin menu: Batch Menu Selecting 2 - Batch Menu from the Admin menu: CLERK MENU 1 Add ID 2 Delete ID 3 Print ID List 4 AutoAddClk 5 ClkPrompt 6- ClkWording 7 Display Params MENU COMMIS 1 Ajouter ID 2 Supprimer ID 3 Imprimer Liste ID 4 Ajout Auto Commis 5 Invite Commis 6 NomCommis 7 Afficher Param BATCH MENU 1 Batch Totals 2 View History 3 Delete Batch 4- Host Batch Inquiry MENU LOT 1 Totaux Lot 2- Afficher Historique 3- Suppr.En Ligne 4- Supprimer Lot 5- Interrog Lot Hôte

5 Setup Menu Setup Main Menu Selecting 3 - Setup Menu from the Admin Menu: Setup MID/TID using Merchant Menu Selecting 1- Merchant from the Setup Menu SETUP MENU 1 Merchant 2 Communications 3 Receipts 4 Trans Options 5 Term Settings 6 Demo 7- Display Params MENU CONFIG 1 Marchand 2- Communications 3- Reçus 4- Options Opér 5- Paramètres Term 6- Démo 7- Afficher Param MERCHANT MENU 1 Add Merchant 2 Edit Merchant 3 Delete Merchant 4-Display List 5-Update Graphics MENU MARCHAND 1 Ajouter Marchand 2- Modifier Marchand 3- Supprimer Marchand 4 Afficher Liste 5- Actualiser Images The Communication menus and sub-menus are used to set up terminal communication parameters. Selecting 2 - Setup Menu (Displays for ICT220/ICT250) Selecting 2 - Setup Menu (Displays for IWL220G - GPRS) 1 Comspriority 2- Dial 4- RS USB 6 Display Params 1- PrioritéComm 2- Composition 4- RS USB 6 Afficher Param 1 Comspriority 2- Dial 4- GPRS 5- RS USB 7 Display Params 1- PrioritéComm 2- Composition 4- GPRS 5- RS USB 7 Afficher Param