Manual Version 5. STIHL Service Communication. STIHL SC

Transcription

1 STIHL Service Communication Manual Version 5 STIHL SC STIHL Service Communication

2 Contents 1 System requirements Hardware Operating system Additional software required Installing SSC Launching SSC Selecting the catalog Selecting a product Selecting the spare parts list Updating SSC Checking for updates Extending the update license Extending the license Spare parts list Structure of screen and symbols Displaying the spare parts list for one version of a product only Showing the use of a spare part or special tool Exporting the spare parts list Shopping cart Symbols Adding a part to the shopping cart Displaying and editing the shopping cart Saving the shopping cart Loading the shopping cart Exporting the shopping cart Creating a request or order Searching Symbols Quick search Default search Searching by serial numbers Symbols Showing spare parts list with serial number V, ANDREAS STIHL AG & Co. KG 2 / 64

3 10 Record of changes Symbols Displaying the record of changes Price list Symbols Structure of a price list Importing the price list and calculating the extra charge Changing the extra charge Deleting the price list Stock management Import Structure of import files Manual import Automated import Displaying the imported data in SSC Export Technical documentation and notes Symbols Showing Technical Information Showing Workshop Manuals Interactive instructional videos Inserting notes Favorites Symbols Creating Favorites Showing and editing Favorites Profile settings General settings Reset tables Configure media Manage addresses Support V, ANDREAS STIHL AG & Co. KG 3 / 64

4 1 System requirements 1.1 Hardware CPU: 2 GHz 2 GB main memory 8 GB free hard disk memory per installation 1.2 Operating system Windows 7 Windows 8 Windows Additional software required Microsoft.NET Framework 4.0 or higher 2 Installing SSC Insert DVD into the computer s DVD drive. Call up DVD via Windows Explorer. Fig.1 Running Setup.exe Run Setup.exe file as Administrator. A window opens. The window shows that SSC will now be installed. V, ANDREAS STIHL AG & Co. KG 4 / 64

5 Fig. 2 Starting installation Click on Next. Fig. 3 Selecting the path Select the path where SSC is to be installed. SSC will be installed on a default path. This can be changed. An existing folder can be chosen or a new folder can be created. Click on Next. V, ANDREAS STIHL AG & Co. KG 5 / 64

6 Fig. 4 Creating a program group You can assign a name to the SSC program group. This name will be needed in order to create SSC desktop shortcuts or if installing SSC for multiple users. STIHL recommends using the default setting STIHL Service Communication. Click on Next. Fig. 5 Starting installation Click on Next. V, ANDREAS STIHL AG & Co. KG 6 / 64

7 Fig. 6 Installing SSC Click on Next. SSC will now be installed. A bar displays the progress of installation. Installation takes approximately 15 minutes. When installation has been successfully completed, a dialog box opens. Fig. 7 Installation successfully completed Click on Finish. If the check box is checked, SSC will launch automatically. V, ANDREAS STIHL AG & Co. KG 7 / 64

8 3 Launching SSC 3.1 Selecting the catalog Launch SSC via the shortcut on the desktop or from the Start menu. The SSC start screen will appear. Fig. 8 Start screen Click on Catalog. The available catalog will open. V, ANDREAS STIHL AG & Co. KG 8 / 64

9 3.2 Selecting a product The STIHL MS 261 chain saw is used as an example. It is also possible to search for a product via the Quick Search (C) refer to 8.2. C A B Fig. 9 Product selection Select the product main group and the product group at the left-hand side A (here: chain saws and gasoline chain saws). Select the product at the left-hand side A (here: MS 261, MS 261 C). The product group and the product can also be selected in the central area B. B C Fig. 10 Product selected The overview of the illustrations for the product (a picture and a description in each case) is displayed in the central area B. V, ANDREAS STIHL AG & Co. KG 9 / 64

10 Information, Technical Information, Workshop Manuals and notes about the product are displayed at the right-hand side C. 3.3 Selecting the spare parts list B Fig. 11 Selecting the spare parts list or Click on the description of the illustration in the central area B (here: crankcase). Double-click on the illustration of the spare parts list in the central area B. The spare parts list opens. V, ANDREAS STIHL AG & Co. KG 10 / 64

11 4 Updating SSC 4.1 Checking for updates Click on? in the menu bar. Click on Check for Updates. Fig. 12 Checking for updates The software is checked for available updates. Available updates are installed. 4.2 Extending the update license An update license extension can only be done by DVD online users. This function enables online updates to be downloaded in order to extend the software license. Request the license file via a STIHL subsidiary. When you have received the file, carry out the following steps: V, ANDREAS STIHL AG & Co. KG 11 / 64

12 Fig. 13 Extending SSC update license Click on File in the menu bar. Click on Extend update license Fig. 14 Extending the update license Select the license file via the Click OK. symbol. 4.3 Extending the license The license extension will be performed if the user only uses the SSC offline. It is a condition of the license extension that the user must have received the latest STIHL SSC DVD. After receiving the license file: Launch STIHL Service Communication (refer to 3 Launching SSC). V, ANDREAS STIHL AG & Co. KG 12 / 64

13 Figure 15: License extension Under File select the Extend license function. A Fig. 16 Selecting the license file The software expiration date is displayed [A] Select the license file via the button. Click on OK to confirm. The software license is valid for a further 365 days. V, ANDREAS STIHL AG & Co. KG 13 / 64

14 5 Spare parts list 5.1 Structure of screen and symbols An enlarged view of the overview below can be found at the end of this Manual. B E F A H G C D Fig. 17 Overview of spare parts list I (A) Illustration The illustration of the spare parts. You can use your mouse to enlarge, reduce or move the illustration refer to (E). Individual spare parts can be selected by clicking on the item number. (B) Product navigation The product hierarchy is displayed here from left to right. Each level in the hierarchy can be clicked. The level in the hierarchy that has been clicked will then open. (C) Spare parts list All the spare parts in the selected spare parts list and Information documents are displayed here. The selected spare part is highlighted in orange. You can specify which columns should be displayed refer to (D). V, ANDREAS STIHL AG & Co. KG 14 / 64

15 (D) Spare parts list functions Copy selected item number Copies the item number of the item selected in the spare parts list to the clipboard. Add all parts to the shopping cart Adds all the spare parts from the displayed spare parts list to the shopping cart. Filter function Toggles the table column filter function on and off. Show and hide columns Opens a window in which you can choose to hide or show columns in the table. Copy table to clipboard Copies the entire table of the displayed spare parts list to the clipboard. Export table Exports the entire table of the displayed spare parts list. (E) Navigation functions The navigation functions can also be enabled at the same time. The displayed area of the illustration can be enlarged and moved at the same time. Restore Home view. Restores the initial view of the entire illustration. Move area Moves the view of the illustration vertically, horizontally and diagonally. Click on the function and then hold down the mouse button while moving it. Click again to exit the function. Zoom in Enlarges the illustration. Zoom out Makes the illustration smaller. Focus spare part Focuses the selected spare part in the illustration. V, ANDREAS STIHL AG & Co. KG 15 / 64

16 Select all spare parts Selects all the spare parts in the illustration. Show illustration only Shows only the illustration. Click again to display the table again. Show table only Shows only the table. Click again to display the illustration again. PDF export Exports the displayed spare parts list as a PDF. Alter spare parts list position Arranges the spare parts list below the illustration. Alter spare parts list position Arranges the spare parts list to the right of the illustration. Alter spare parts list position Arranges the spare parts list to the left of the illustration. Alter spare parts list position Arranges the spare parts list above the illustration. (F) Illustration overview An orange area indicates which part of the full illustration is currently in visible focus. You can use your mouse to move this area. (G) Technical Information Technical Information documents available for the selected spare part are shown here. (H) Part details The item number, the description and the quantity of the selected spare part are displayed here. You have the option of adding the spare part to the shopping cart, displaying the use of the spare part in the case of multiple uses, and adding the spare part to your Favorites. V, ANDREAS STIHL AG & Co. KG 16 / 64

17 5.2 Displaying the spare parts list for one version of a product only Fig. 18 Selecting the version Select the top level of the required product. At the right-hand side, select the required version. Select the required spare parts list. Fig. 19 Showing the version The spare parts list shows only those spare parts that can be used for that version of the product (here: item number 1 is not displayed). V, ANDREAS STIHL AG & Co. KG 17 / 64

18 5.3 Showing the use of a spare part or special tool Show installation locations This shows the products and the assemblies in which the selected spare part is installed. Fig. 20 Showing installation locations Click on the Show installation locations symbol. A window will open. Fig. 21 Showing installation locations The installation locations of the part will be shown. V, ANDREAS STIHL AG & Co. KG 18 / 64

19 5.4 Exporting the spare parts list Export table Exports the entire table of the displayed spare parts list. Fig. 22 Exporting the spare parts list Click on the Export table symbol. A dialog box will open. V, ANDREAS STIHL AG & Co. KG 19 / 64

20 Fig. 23 Exporting the spare parts list Select the required file format. Click on OK. A dialog box will open. If you export in.csv or.xml file format, the punctuation mark selected in the profile will be inserted into the part numbers of the exported spare parts. By default, the export file also contains the special tools needed. To export the spare parts list without the special tools, the profile settings need to be altered. Click on Profile V, ANDREAS STIHL AG & Co. KG 20 / 64

21 Disable the Show special tools when exporting option. Click on Save. Perform export as described. V, ANDREAS STIHL AG & Co. KG 21 / 64

22 6 Shopping cart 6.1 Symbols Add to shopping cart Adds the selected spare part to the shopping cart. Edit part Opens a window in which the quantity of the selected spare part can be edited. Remove part Deletes the selected spare part from the shopping cart. 6.2 Adding a part to the shopping cart Fig. 24 Adding a part to the shopping cart Select spare part. Click on the Add to shopping cart symbol. A dialog box opens where you can enter the quantity. V, ANDREAS STIHL AG & Co. KG 22 / 64

23 Fig. 25 Adding a part to the shopping cart Enter the required quantity. Click on Add. The quantity of spare parts will be added to the shopping cart. The quantity of spare parts in the shopping cart will be displayed in the overview. 6.3 Displaying and editing the shopping cart Fig. 26 Displaying the shopping cart Click on Shopping cart. The shopping cart will open. All the spare parts in the shopping cart will be displayed. Use the symbols (6.1) to edit the shopping cart. V, ANDREAS STIHL AG & Co. KG 23 / 64

24 6.4 Saving the shopping cart Fig. 27 Saving the shopping cart Click on the Save symbol. The check box next to Shopping cart content is checked by default. Click on Save. A dialog box opens in which you can select the storage path. Select the path and the file name on the computer and confirm. The shopping cart will be saved on the selected path in.xml file format. V, ANDREAS STIHL AG & Co. KG 24 / 64

25 6.5 Loading the shopping cart Fig. 28 Loading the shopping cart Click on Load. Click on Durchsuchen ( Browse ). A dialog box opens in which you can select the shopping cart you want to load. Select the required shopping cart in.xml file format. Click on Load in the central area of the screen. A dialog box will appear. V, ANDREAS STIHL AG & Co. KG 25 / 64

26 Fig. 29 Loading the shopping cart You have the choice of two options: Add : the shopping cart you have loaded will be added to the existing shopping cart. Replace : the existing shopping cart will be deleted and replaced by the shopping cart you have loaded. Select the required option. Click on OK. The shopping cart will be loaded. V, ANDREAS STIHL AG & Co. KG 26 / 64

27 6.6 Exporting the shopping cart The shopping cart can be exported and thus transferred to other systems (B2B, etc.). Click on the Export shopping cart symbol, 6.1. A dialog box will open. Fig. 30 Exporting the shopping cart Select the required file format. Click on OK. A dialog box opens in which you can select the storage path. Select the path and the file name on the computer and confirm. The shopping cart will be exported to the selected path in the selected file format. A dialog box will open. The file can be opened or saved. If you export in.csv or.xml file format, the punctuation mark selected in the profile will be inserted into the part numbers of the exported spare parts. V, ANDREAS STIHL AG & Co. KG 27 / 64

28 7 Creating a request or order As soon as an offer or an order is created, the current shopping cart will be deleted. In order to preserve the shopping cart it must first be saved and then reloaded after the offer or the invoice has been created. Click on Shopping cart. Fig. 31 Completing the shopping cart Edit the shopping cart as required. Fig. 32 Selecting the address Click on Select addresses. Select the billing address and the delivery address. V, ANDREAS STIHL AG & Co. KG 28 / 64

29 You can either create new addresses or select them from the addresses managed under Profile. Required fields for an offer or order are indicated with an asterisk *. Fig. 33 Creating an offer or invoice Click on Complete. An overview will be displayed. Under File format select PDF. The other options are disabled. Under Type select either Request or Order. This will appear later on the document created. Click on Send. A document will be created in.pdf file format. A dialog box opens in which you can view or save the document that has been created. The document has now been created and can be further processed. V, ANDREAS STIHL AG & Co. KG 29 / 64

30 8 Searching 8.1 Symbols Reset search Deletes all searches previously carried out. Add search parameter Opens a window in which the quantity of the selected spare part can be edited. Delete search parameter Deletes the selected spare part from the shopping cart. 8.2 Quick search The Quick search can be used to search for products, spare parts lists, article numbers, notes and descriptions. Fig. 34 Quick search Enter the required search term in the Search bar (here: Engine ). You can enter the following search terms: Products: the spaces must be included when doing a search. For example, only MS 261 C will produce a result. MS261 or MS 261C will not produce any results. Article numbers: it is not necessary to include the spaces when doing a search. For example, either or will produce a result. It is not necessary to enter the complete article number. The search will return all the article numbers containing the string you entered. A search using wild card characters such as *,? or + will not produce any results. V, ANDREAS STIHL AG & Co. KG 30 / 64

31 Press Enter. All article numbers and descriptions will be searched for the search term. The search result will be displayed with the hits highlighted. Fig. 35 Another quick search The Quick Search will be saved. The search history will be displayed every time you do a new Quick Search (here: a new search for crankshaft ). To call up a previous search again: click on the required search at the left-hand side of the screen. To clear the search history: click on the Delete symbol. V, ANDREAS STIHL AG & Co. KG 31 / 64

32 8.3 Default search The default search can be used to search for products, article numbers, descriptions, notes and Technical Information documents. The same restrictions apply to the search terms as in the case of a Quick Search. Technical Information documents: do not enter leading zeros. To find Technical Information , you should enter The result will display all the spare parts to which that Technical Information document is linked. Click on a spare part and call up the Technical Information as described in section Fig. 36 Default search Click on Search in the menu bar. Select whether you want to search the description, the article number or the notices. Select the criteria for the search ( contains, equals, starts with, ends with ). Enter the search term. Click on Search. The search starts and the search result will be displayed in the same way as with the Quick Search. You can use the Add and Delete symbols to carry out complex searches with and/or logic. V, ANDREAS STIHL AG & Co. KG 32 / 64

33 9 Searching by serial numbers 9.1 Symbols STIHL parts symbol This indicates that the spare part is the currently valid spare part for the serial number searched for. 9.2 Showing spare parts list with serial number Fig. 37 Entering the serial number Click on Serial number. Enter the serial number you want to search for. As soon as the correct number of digits has been entered, the color of the input field changes to white. Click on Search. The program will search for the serial number and the product that is found will be displayed. If the serial number is not available SSC will display the message Serial number not found. Click on the product that has been found. The product will open. The serial number you enter must always consist of 9 digits. After a search if digits are removed and a new search is run, the product previously found will continue to be displayed as the result because the remaining digits are not a valid serial number. If the serial number search is called up again, the last valid serial number will appear. V, ANDREAS STIHL AG & Co. KG 33 / 64

34 Fig. 38 Spare parts overview with serial number Click on the required spare parts list. The spare parts list will be displayed. V, ANDREAS STIHL AG & Co. KG 34 / 64

35 Fig. 39 Spare parts list with serial number The following information is available: Displayed spare parts: only those spare parts that can be used for the product version with the serial number entered will be displayed. Spare parts with the STIHL parts symbol : these parts are currently valid spare parts in this version of the product. Spare parts without the STIHL parts symbol : these parts are not specifically assigned to a serial number. But since their use may still be permitted, these spare parts are not hidden. To find out whether their use is permitted you need to search the technical documents (Technical Information documents, Workshop Manuals, etc.). Serial number: the serial number searched for is shown here. Version: the product version with the serial number searched for is shown here. V, ANDREAS STIHL AG & Co. KG 35 / 64

36 10 Record of changes 10.1 Symbols Call up record of changes Opens the view showing the record of changes. Add to shopping cart Adds the selected spare part to the shopping cart Displaying the record of changes If a record of changes is available for a spare part, the Record of changes symbol will appear in the spare parts list. Fig. 40 Opening the record of changes Click on the Record of changes symbol. A window will open. V, ANDREAS STIHL AG & Co. KG 36 / 64

37 Fig. 41 Record of changes The changes made to the selected part are shown. Technical Information documents describing the particular change are shown and can be called up directly. Click on the Add to shopping cart symbol to add the current spare part to the shopping cart. Click on Close. The record of changes will close. Fig. 42 Several records of changes may be available for a single part. These will be displayed at the top left and can be selected. V, ANDREAS STIHL AG & Co. KG 37 / 64

38 11 Price list 11.1 Symbols Delete the price list Deletes all prices from the SSC database Structure of a price list A price list must have a certain structure to allow it to be correctly processed and imported into SSC. Fig. 43 Structure of price list The price list must start with the character sequence prices: (all lower case, followed by a colon). Each price must appear on a new line. The data in the line must be separated by Tabs. Each line must have the following structure from left to right: Manufacturer of spare part ( stihl or viking ) Tab Part number of spare part with no delimiters or spaces Tab Name of spare part Tab Price of spare part with no punctuation (example: ) V, ANDREAS STIHL AG & Co. KG 38 / 64

39 11.3 Importing the price list and calculating the extra charge Fig. 44 Importing the price list Click on File in the menu bar and then click on Price Import. A dialog box will open. Fig. 45 Importing the price list Under Price file click on... (three dots). A dialog box opens in which you can select the price file to be imported. Select the required price file in.txt file format. The.csv file format does not work. The prices are shown in the dialog box. V, ANDREAS STIHL AG & Co. KG 39 / 64

40 A B Fig. 46 Calculating extra charges An extra charge (markup) on the prices can be calculated. The purchase price (A) plus the extra charge gives the retail price (B). Enter the required extra charge as a percentage. The retail price (B) is immediately calculated in the dialog box. Click on Import. The prices will be imported. A dialog box tells you when the import has been successfully completed. Fig. 47 Price list successfully imported Exit SSC and restart. V, ANDREAS STIHL AG & Co. KG 40 / 64

41 Fig. 48 Displaying the prices The purchase price and the retail price are available in the spare parts lists and in the shopping cart. This view can be modified refer to Changing the extra charge Click on File in the menu bar and then click on Price Import. A dialog box opens showing the current prices and the current extra charge. Fig. 49 Changing the extra charge Enter the required new extra charge. The new retail price is immediately calculated in the dialog box. Click on Import. V, ANDREAS STIHL AG & Co. KG 41 / 64

42 11.5 Deleting the price list Click on File in the menu bar and then click on Price Import. A dialog box opens showing the current prices and the current extra charge. Click on the Delete price list symbol. All prices will be deleted. V, ANDREAS STIHL AG & Co. KG 42 / 64

43 12 Stock management The Stock management plugin can be used to synchronize stock data from upstream merchandise information systems with the SSC Import The Import function loads stock data such as available quantities or storage locations from an upstream system into the STIHL Service Communication system. Importing can be done manually or automatically Structure of import files To be able to import a file into the STIHL Service Communication system, it must fulfill the following criteria: The file has been saved in a permitted file format o Text file UNICODE (*.txt) o Text file ANSI (*.asc) o Excel text file (*.csv) o Excel (*.xls) The contents of the file are structured according to the following rules: o No more than 7 columns (permitted elements: warehouse, minimum quantity, quantity ordered, quantity reserved, quantities available, part number, OEM) o Columns separated by tab stops o Individual data items are enclosed between quotation marks. The column corresponding to Reserved quantities must not be enclosed between quotation marks. o The data in the columns Stock, On order, Reserved and Min must be positive whole numbers. In the case of an automated import: there must be no delimiters in the file name. Fig. 50 Example of import file V, ANDREAS STIHL AG & Co. KG 43 / 64

44 Manual import Figure 51: Opening stock management Click on File in the menu bar. Open the Stock Management tab. A window opens. Fig. 52 Selecting import In the Type mask, click on the arrow to open the dropdown menu. V, ANDREAS STIHL AG & Co. KG 44 / 64

45 Select the Import option. Fig. 53 Selecting the file Click on the symbol to select the file to be imported. When the file has been selected, another window opens. A B C D Fig. 54 Selecting import data V, ANDREAS STIHL AG & Co. KG 45 / 64

46 Select the required combination from the unallocated columns (A) and the available columns (B). Click on the right-pointing arrow to add the data to the data to be imported. The combination of the two left-hand columns is shown in column (C). Repeat this procedure until all required rows have been selected. If the check box in field (D) is checked, the names of the attributes in field (A) will change to match the names in Column 1, Column 2, Column 3, etc. If the imported file contains a heading row, the allocation described above will be performed automatically. Click on OK. D B A C Fig. 55 Ordering import data The check boxes [field A] enable you to select the data to be imported into the STIHL Service Communication system. Data you do not want to import can be disabled by clicking the box. The tick mark disappears from the check box. The fields selected on the left will be sorted in the Preview [field B] according to the order in field A. You can use the arrow buttons to alter the way the fields are sorted in the Preview. V, ANDREAS STIHL AG & Co. KG 46 / 64

47 Alter field position Move the selected field one position up Alter field position Move the selected field one position down Click on the attribute to be moved in field B. The row will be highlighted in blue. Keep clicking the Up or Down arrow buttons until the required position is reached. Do the same for the other fields until the required order has been achieved. Click on OK to confirm. If any stock data from previous imports are still stored, these can be deleted if necessary by clicking on the button [field C]. You can use the search mask [field D] to search for import file data in real time. As soon as a text block or a numerical sequence is entered in the search mask, the number of possible results is limited by the dynamic field. A Fig. 56 Dynamic search within the import file Click on Clear [field A] if you want to reset the search request. V, ANDREAS STIHL AG & Co. KG 47 / 64

48 When all the data have been selected and sorted, click on OK. Fig. 57 Confirming the import To continue the import: click on Yes. To cancel the import: click on No or Cancel. Fig. 58 Stock data import successful Click on OK. The Start screen opens. The stock data import has been successfully completed and the data are available in the STIHL Service Communication system (refer to section ). STIHL recommends restarting STIHL Service Communication Automated import Instead of a manual import, the stock data can also be imported automatically. The file must be saved in a valid file format and it must fulfill the required criteria (refer to 4.2). To start the automated import, the file to be imported must be saved under the following file path: [ ]\bin\plugins\data e.g. C:\Program Files (x86)\stihl Service Communication\D-GB\bin\plugins\data When the file is imported, the file is deleted from that folder. If the file cannot be imported, the following error message appears: V, ANDREAS STIHL AG & Co. KG 48 / 64

49 Fig. 59 Automated import error message Click on the log file to view the error report. The file is then moved to the following folder: [ ]\bin\plugins\data\contaminated e.g. C:\Program Files (x86)\stihl Service Communication\D-GB\bin\plugins\data\contaminated Displaying the imported data in SSC If a stock data import has been carried out, the stock data will be shown as follows in the catalog: B C A Fig. 60 Stock data display The imported stock data are shown in field A. All the fields in area A are freely editable and can, for example, be edited directly in STIHL Service Communication after a stock withdrawal. Details of availability and the storage location are also provided in the table in field B. The stock on hand is indicated by colored highlighting to the right of the figure number in the drawing. V, ANDREAS STIHL AG & Co. KG 49 / 64

50 Green highlighting: the stock on hand is greater than the required minimum stock Yellow highlighting: the stock on hand is less than or equal to the required minimum stock Red highlighting: no more stock on hand Export The Export function enables you to transfer part numbers together with stock data from STIHL Service Communication to a downstream system. Fig. 61: Opening stock management In the menu bar, click on File. Open the Stock Management tab. Another window opens. V, ANDREAS STIHL AG & Co. KG 50 / 64

51 A C B Fig. 62 Starting export In the Type field [field A] select Export from the dropdown menu. In Fields [field B] select the data to be exported. You can use the arrow buttons to move the highlighted field to another position as you wish (click once on the field). Alter position of highlighted field Move field one position up Alter position of highlighted field Move field one position down In field C click on the symbol. Select the required file path. Enter the file name. Select the required file format. Click on OK. The Export function start screen will be displayed. V, ANDREAS STIHL AG & Co. KG 51 / 64

52 Fig. 63 Completing export Click on OK to export the files. Fig. 64 Export successful Click on OK. The export has been successfully completed. The export file can be imported into a downstream system. V, ANDREAS STIHL AG & Co. KG 52 / 64

53 13 Technical documentation and notes 13.1 Symbols Show document Opens the Technical Information document or the Workshop Manual or opens a dialog box allowing you to save a Technical Information document or Workshop Manual. Multiple documents available Shows that several documents are available for the product, the spare parts list or the part. Click on this symbol to display the documents at the right-hand side. Edit note Opens a dialog box in which you can edit a note Showing Technical Information Fig. 65 Showing Technical Information There is a choice of two options for showing Technical Information documents: Click on the Show document symbol. A dialog box will open. The Technical Information document can be opened in.pdf file format or saved. You will need Adobe Acrobat Reader in order to open it. Click on the Technical Information document number under Technical Information at the right-hand side. The Technical Information document will open directly in SSC. Carry out your chosen option. The Technical Information document will open. It is also possible to show all the Technical Information documents relating to a product: V, ANDREAS STIHL AG & Co. KG 53 / 64

54 Fig. 66 Showing all Technical Information documents Select the top level of the required product. All the Technical Information documents relating to the product are displayed under Technical Information at the right-hand side Showing Workshop Manuals Fig. 67 Showing Workshop Manuals Select the top level of the required product. Click on the Workshop Manual product name under Workshop Manuals at the right-hand side. The Workshop Manual will open directly in SSC. V, ANDREAS STIHL AG & Co. KG 54 / 64

55 13.4 Interactive instructional videos If interactive instructional videos are available for a product these will be shown and can be called up under Workshop Manuals at the right-hand side refer to An active Internet connection is needed in order to show an interactive video Inserting notes An individual note can be attached to any product, any spare parts list or any part. Fig. 68 Opening a note Click on the Edit note symbol at the right-hand side. A dialog box will open. V, ANDREAS STIHL AG & Co. KG 55 / 64

56 Fig. 69 Inserting a note Type the required note. Click on OK. Fig. 70 Note is displayed The note is displayed under Notes at the right-hand side. V, ANDREAS STIHL AG & Co. KG 56 / 64

57 14 Favorites You can use Favorites to find frequently used products, spare parts lists or parts quickly and easily and navigate to them. The Favorites can be ordered as you wish Symbols Add to Favorites Labels a product, a spare parts list or a part as a Favorite or deletes that label again. Favorite Labels a favorite. Move up one Moves the highlighted item(s) up one place. To top Moves the highlighted item(s) to the top of the Favorites overview. Move down one Moves the highlighted item(s) down one place. To foot Moves the highlighted item(s) to the foot of the Favorites overview. Delete Favorite Deletes the Favorite label. V, ANDREAS STIHL AG & Co. KG 57 / 64

58 14.2 Creating Favorites Fig. 71 Labeling as a Favorite Select the part to be labeled as a Favorite. Click on the Add to Favorites symbol at the right-hand side. The symbol color changes from gray to yellow. The part has been labeled as a Favorite. Products, spare parts lists or documents can also be labeled as Favorites by following the same procedure. V, ANDREAS STIHL AG & Co. KG 58 / 64

59 14.3 Showing and editing Favorites Fig. 72 Showing Favorites Click on Favorites at the left-hand side. The Favorites will open. Fig. 73 Editing Favorites Use the symbols to edit the Favorites. You can select one Favorite or several Favorites. You can use the symbols (refer to 14.1) to move them up or down as required, or to delete them. Click on Close. V, ANDREAS STIHL AG & Co. KG 59 / 64

60 15 Profile settings The profile settings can be used to customize SSC for the user General settings Fig. 74 General settings The following settings can be altered: Language: language in which the SSC menu appears. The names of the spare parts do not change. The names of the spare parts can be changed under Language in the menu bar. Initial module: shows which window opens when SSC is launched. Initial catalog: shows which catalog is loaded when SSC is launched. Font size: alters the font size. Date format: alters the way the date is displayed. dd stands for day, mm for month and YYYY for year Time format: alters the way the time is displayed. ss stands for seconds, mm for minutes and HH for hours Decimal separator: alters the way decimals are displayed: 100,01 or Thousands separator: alters the way four-digit or multi-digit numbers are displayed: or 10,000 Width of navigation: indicates the width of the navigation area at the left-hand side in pixels. Show navigation as toolbar: minimizes the navigation at the left-hand side and shows symbols instead. Width of sidebar: indicates the width of the sidebar at the right-hand side in pixels. V, ANDREAS STIHL AG & Co. KG 60 / 64

61 Show sidebar as toolbar: minimizes the sidebar at the right-hand side and shows symbols instead. Show version: if this function is enabled, the article number of the product version that has been found will be displayed in the results of a serial number search. Fig. 75 Showing the version Export punctuation mark: changes the delimiter used when exporting a shopping cart in.csv file format. The.txt file format is unaffected. Show catalog date: if this function is enabled, the catalog production date will be shown. Show special tools at export: if this function is enabled, a spare parts list of the special tools needed will be displayed when exporting. The settings will be saved and altered. To reset the settings to the default, click on Reset Reset tables All tables will be reset to the default. All filters etc. will be deleted. Fig. 76 Reset tables Click on Reset. All tables will be reset. V, ANDREAS STIHL AG & Co. KG 61 / 64

62 15.3 Configure media Do not alter the settings Manage addresses All the addresses stored in SSC will be displayed. The addresses can be edited or new addresses can be added. Fig. 77 Managing addresses Click on Add. A dialog box will open. V, ANDREAS STIHL AG & Co. KG 62 / 64

63 Fig. 78 Entering an address Type in the required address. Click on OK. The address will be saved and displayed. To alter or edit an address that has already been created, click on the required address. A dialog box will open in which you can edit or delete the data. 16 Support Further information is available at If you have any questions that go beyond the scope of this documentation or to report a malfunction, contact your STIHL subsidiary or importer. V, ANDREAS STIHL AG & Co. KG 63 / 64

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