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1 SELF SERVICE PASSWORD RESET (SSPR) USER REFERENCE GUIDE How to Use this Guide The Table of Contents on the next page can help you quickly find the instructions you re looking for. Please note: Information displayed in the screen diagrams is fictitious and for the purposes of training only. Prerequisite Complete your IAM Security Profile You must have completed your IAM Security Profile before using the SSPR feature. If you have not already done so, please take a few minutes to complete this one-time step. 1. Go to the IAM logon page: 2. Follow the user reference guide, How do I set my Secret Word and Security Questions in IAM? \ Version: July 2016 Page 1 of 15

2 TABLE OF CONTENTS Identity & Access Management How to Use this Guide... 1 Prerequisite Complete your IAM Security Profile How do I change my own password using IAM? How do I reset my password from the Windows logon screen? How do I reset my own password in IAM when working remotely? Option A How do I change my own password in IAM when working remotely? Option B Version: July 2016 Page 2 of 15

3 1.0 How do I change my own password using IAM? 1. ENTER the IAM web address (URL) into your internet browser s address bar. The IAM logon screen will appear. 2. CLICK Forgot Password? Identity & Access Management The first of the four IAM password reset screens will appear. 3. Enter your AHS network User ID. Click Next. The second of the four IAM password reset screens will appear. Version: July 2016 Page 3 of 15

4 1.0 How do I change my own password using IAM? (continued) 4. ENTER your answers to the Security Questions displayed. CLICK Next. The third of the four IAM password reset screens will appear. 5. ENTER your new password in the Enter new password and Confirm new password fields. Be sure to follow the password guidelines provided. CLICK Change Password. The fourth of the four IAM password reset screens will appear. Version: July 2016 Page 4 of 15

5 1.0 How do I change my own password using IAM? (continued) 6. The message, Your new password has been saved. will display. CLICK OK. You will now be able to log onto your AHS computer with your AHS network User ID and your new password. Version: July 2016 Page 5 of 15

6 2.0 How do I reset my password from the Windows logon screen? 1. Please note: This will look different depending on which version of Windows is installed on your AHS computer. Please see screen examples below. Windows XP machines display an orange banner above the login window; Forgot Your Password? Click Here to Reset it. CLICK on the orange banner. The first of the four IAM password reset screens will appear. Windows 7 machines Look for a link, the Other Credentials link, or the Forgot Password? tile. CLICK on a link or the Forgot Password? tile. The first of the four IAM password reset screens will appear. Version: July 2016 Page 6 of 15

7 2.0 How do I reset my password from the Windows logon screen? (continued) 2. ENTER your AHS network User ID. CLICK Next. The second of the four IAM password reset screens will appear. 3. ENTER your answers to the Security Questions displayed. CLICK Next. The third of the four IAM password reset screens will appear. Version: July 2016 Page 7 of 15

8 2.0 How do I reset my password from the Windows logon screen? (continued) 4. ENTER your new password in the Enter new password and Confirm new password fields. Be sure to follow the password guidelines provided. CLICK Change Password. The fourth of the four IAM password reset screens will appear. 5. The message, Your new password has been saved. will display. CLICK OK. You will now be able to log onto your AHS computer with your AHS network User ID and your new password. Version: July 2016 Page 8 of 15

9 3.0 How do I reset my own password in IAM when working remotely? Option A Use either Option A or Option B to reset your AHS network password when working remotely, that is, outside the AHS computer network. Reset your password when you do not remember what it is OR if you have inadvertently locked your AHS network account. Your AHS network account will lock if you attempt to login and are unsuccessful five (5) consecutive times. Change your password when you do remember it but want to change it. See processes 1.0 and ENTER the Alberta Health Services URL into your internet browser s address bar. The AHS home page will appear. 2. CLICK Staff The AHS Staff, Physicians & Volunteers screen will appear. 3. CLICK Forget Your Password? in either location. Please note: The link will not work if you are inside the AHS computer network. The first of the four IAM password reset screens will appear. Version: July 2016 Page 9 of 15

10 3.0 How do I reset my own password in IAM when working remotely? (Option A continued) 4. Enter your AHS network User ID. Click Next. The second of the four IAM password reset screens will appear. 5. ENTER your answers to the Security Questions displayed. CLICK Next. The third of the four IAM password reset screens will appear. Version: July 2016 Page 10 of 15

11 3.0 How do I reset my own password in IAM when working remotely? (Option A continued) 6. ENTER your new password in the Enter new password and Confirm new password fields. Be sure to follow the password guidelines provided. CLICK Change Password. The fourth of the four IAM password reset screens will appear. 7. The message, Your new password has been saved. will display. CLICK OK. You will now be able to log onto your AHS computer with your AHS network User ID and your new password. Version: July 2016 Page 11 of 15

12 4.0 How do I change my own password in IAM when working remotely? Option B 1. ENTER the Alberta Health Services URL into your internet browser s address bar. The AHS home page will appear. 2. CLICK Staff The AHS Staff, Physicians & Volunteers screen will appear. 3. CLICK Insite (AHS Intranet). An AHS network login page will appear. Version: July 2016 Page 12 of 15

13 4.0 How do I change my own password remotely? (Option B continued) 4. CLICK on Forgot your password? when you cannot remember your password or have been locked out of your computer after five (5) failed login attempts. The first of the four IAM password reset screens will appear. Follow Steps 5 8. CLICK on Update your password when you can remember your password and want to change it. The Update Password box will appear. Follow Step Enter your AHS network User ID. Click Next. The second of the four IAM password reset screens will appear. Version: July 2016 Page 13 of 15

14 4.0 How do I change my own password remotely? (Option B continued) 6. ENTER your answers to the Security Questions displayed. CLICK Next. The third of the four IAM password reset screens will appear. 7. ENTER your new password in the Enter new password and Confirm new password fields. Be sure to follow the password guidelines provided. CLICK Change Password. The fourth of the four IAM password reset screens will appear. Version: July 2016 Page 14 of 15

15 4.0 How do I change my own password remotely? (Option B continued) 8. The message, Your new password has been saved. will display. CLICK OK. You will now be able to log onto your AHS computer with your AHS network User ID and your new password. 9. ENTER your AHS Username. ENTER your Old password. ENTER your New password twice. CLICK Submit. You will now be able to log onto your AHS computer with your AHS network User ID and your new password. Version: July 2016 Page 15 of 15

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