Instructions for SimplicityTouch ST-700 Gen 3 TECHNICAL TRAINING GUIDE

Transcription

1 Page 1 Instructions for SimplicityTouch ST-700 Gen 3 TECHNICAL TRAINING GUIDE Manuals included in guide: 1. Update panel firmware and reinstall applications. page 2 2. Update router firmware page Connect to wireless network (including changing router password and saving config file) page Connect to wired network (including changing router password and saving config file). Page Disable wireless network interface Page Configure panel for use with proxy server. page Troubleshooting Tips. Page 74

2 Instructions for SimplicityTouch ST-700 Gen 3 Update Panel Firmware and Reinstall Applications Topics Covered: Instructions for re-flashing panel firmware and reinstalling default applications. Model Numbers Covered: 70 ST-700, Generation 3 Last Update:12/1/2016 e: support@recordexusa.com TOOLS REQUIRED: None. ESTIMATED TIME REQUIRED: Less than 10 min.

3 Re-flashing Firmware for ST-700 Gen 3 panel!!!caution!!! The firmware for the ST-700 Gen 3 is specific to Gen 3 panels. Installing firmware from any other model will cause the panel to become inoperable. How to identify your panel as a ST-700 Gen 3 panel. First, verify that the serial number begins with ST-700. This confirms that the panel is a SimplicityTouch 70 panel. Second, verify that the last 4 digits of the serial number are 7757 or higher. It is rare that you will need to manually reflash the FW on your ST-700. Before doing so please consult with Recordex technical support at or support@recordexusa.com.

4 1 Download the FW from our support site here. And the APK-STORE files from our site here. Unzip both and copy them to the root folder of a USB flash drive. 2 Insert USB flash drive into a USB port labeled with the home screen icon.

5 3 Power on panel wait for panel to boot up to an input screen. Then press the Input button on panel or remote. 4 While the input selection menu is being displayed use the remote to enter the code for accessing the service menu. The code is: Contact tech support for PIN The PIN code can be obtained from Recordex Technical Support by contacting support at: support@recordexusa.com.

6 5 Use the remote to select the option Upgrade Main then press OK. 6 Select confirm.

7 7 Wait for the panel to re-boot and it will show the No Signal screen. In some cases it may require you to select a language and location. 8 After a full firmware re-flash you will need to re-install the bundled applications. To do this press the Home button to enter the home screen.

8 9 Select APK Installer. 10 Select the 4 applications included in the APK- STORE folder that you copied to the USB drive in step 2. Then press install.

9 11 Wait for applications to install. Confirm that all 4 were installed successfully and then press OK. END.

10 Instructions for SimplicityTouch ST-700 Gen 3 Update Internal Router Firmware Topics Covered: How to update the FW of the internal router. Model Numbers Covered: 70 ST-700, Generation 3 Last Update:12/1/2016 e: support@recordexusa.com TOOLS REQUIRED: None. ESTIMATED TIME REQUIRED: Less than 10 min.

11 Update the firmware of the internal router. In rare cases it may be necessary to update the router s firmware. In the rare case you are instructed by support to update the router firmware these instructions will show step by step guide for doing so. Tools required Before updating the FW you need to place the router FW files (fw.bin and config.dat) onto a usb drive. The files can be requested from Recordex Technical Support ( or support@recordexusa.com). The usb drive should then be plugged into a home screen usb port on the panel.

12 1 Power on panel wait for panel to boot up to an input screen. 2 Press the Home button on remote or on keypad on front of panel. This will open the home screen.

13 3 Press Settings and then enter the password to access the home screen settings. Note: Default password is It is recommended that you change this password. 4 Select Network.

14 5 Select Router Settings. 6 Login to router. Note: Default login is: UserName: Admin Password: [leave blank] It is recommended that you change the password.

15 7 Select Advanced Mode from left menu. 8 Select UPGRADE FIRMWARE from left menu. Note if that option is not displayed then first make sure that the management tab is selected at top of router window.

16 9 Select the Browse button. Then Documents from the Chooser menu. Then ES File Explorer from the Open from menu.

17 10 Press the back arrow button on the Choose Path window until you see a screen that looks like the reference image to the left. Then select the /mnt/usb/sda1 path. *Note: if you have more than one usb plugged into panel then you may see sda1 and sdb1. In this case choose the one that contains the router FW that you saved to the USB drive. 11 Select the folder containing the router FW. Then select the fw.bin file (NOTE: Make sure this is the correct fw for your router. Check with support first). Then select Normal Android Way from the Pick up file as menu.

18 12 Confirm that fw.bin is showing in the select file box. Then press Upload. 13 Wait for router to apply fw and reboot. DO NOT POWER OFF PANEL AT THIS TIME!

19 14 After router restarts log into router. 15 Select Advanced Mode from left menu.

20 16 Then select Save/Reload Settings from left menu. 17 Select Browse from Load Settings From File.

21 18 Press the back arrow button on the Choose Path window until you see a screen that looks like the reference image to the left. Then select the /mnt/usb/sda1 path. *Note: if you have more than one usb plugged into panel then you may see sda1 and sdb1. In this case choose the one that contains the router FW that you saved to the USB drive. 19 Select the folder containing the router config.dat (saved settings file). Then select the config.dat file (NOTE: Make sure this is the config.dat for your router). Then select Normal Android Way from the Pick up file as menu.

22 19 Confirm that config.dat shows in the Load Settings From File box, then select Update. 20 Wait for router to apply settings and reboot.

23 Instructions for SimplicityTouch ST-700 Gen 3 Configure Router for Wired Connection Topics Covered: How to configure internal router for wired connection Model Numbers Covered: 70 ST-700, Generation 3 Last Update:12/1/2016 e: support@recordexusa.com TOOLS REQUIRED: None. ESTIMATED TIME REQUIRED: Less than 10 min.

24 Configure Router for Wired Network The SimplicityTouch can be configured to connect directly to your network via the internal router. The internal router supports several features: 1) Wired connection (this is preferred and most common way to connect panel). See separate user guide for wired connection instructions. 2) Wireless connection via Pre-shared Key. 3) Act as wireless access point allowing users to share the panels connection to local network (note, this is typically disabled and not used in commercial environments). The following instructions are how to connect by wired connection via ethernet cable. Also, included are optional instructions for how to change router login info and save configuration to a file so that settings can be re-loaded from a USB drive.

25 1 Power on panel and then press the home button. 2 Select Settings. The default password is It is recommended that you change the default password.

26 3 Select Network. Then select Router Settings. 4 Login to the router. The default login credentials are:

27 5 Select Easy Setup Wizard. 6 Select Gateway and then Next.

28 7 Set WAN Access Type to DHCP Client. Set 5GHz Settings to: Broadcast SSID: Disabled Mode: Client Set 2.4GHz Settings to: Broadcast SSID: Disabled Mode: Client Then select Finished.

29 11 Wait for router to reboot.

30 12 Confirm that the panel has received an IP from your DHCP server.

31 17 It is a good idea to change the password of the router to prevent unauthorized access. Follow these steps (17-18) to change the password. Select Advanced Mode from left menu. 18 Then select Password from left menu and use form to update the User Name and Password. Then press Apply Changes. Note: Store username and password in a safe location for future recover in case PW is forgotten.

32 19 After configuring router successfully it is a good idea to save the router configuration to a USB drive so that it can be used later to configure subsequent panels that are connecting to the same network. First, plug in a USB drive into the panel using one of the USB ports labeled with the Home Screen icon. Login to router and then select Advanced Mode from left menu. 20 Select SAVE/RELOAD SETTINGS from left menu.

33 21 Press Save and the file will automatically be saved to the USB drive that is plugged into the panel. It will be saved under the Downloads folder on the USB drive.

34 22 To load the router configuration from a USB drive simply place the config.dat file that you saved in step 21 on any USB drive and then plug that drive into the other panel(s) to be configured and follow the instructions to follow (steps 22-33) First, plug a USB drive with the config.dat file into the panel using one of the USB ports labeled with the Home Screen icon. Login to router and then select Advanced Mode from left menu. 23 Select SAVE/RELOAD SETTINGS from left menu.

35 24 Select Browse. 25 Select Documents from the chooser menu.

36 26 Then select ES File Explorer. 27 Then tap on the top path (/storage/emulated/0) to go up one level.

37 28 Then select /mnt/usb/sda1 (if you have plugged in more than one USB drive you may see /mnt/usb/sdb1 instead). 29 Select Download folder.

38 30 Then select config.dat file. 31 Select Normal Android Way.

39 32 Then select Upload. 33 Wait for panel to reboot and apply the settings from the config.dat file. NOTE: This is a good way to allow install personnel to configure the router without giving them any of the passwords. They can login under default password, then load the config.dat file and it will update the router password, and apply all settings to connect to the network. END OF INSTRUCTIONS

40 Instructions for SimplicityTouch ST-700 Gen 3 Configure Router for Wireless Connection Topics Covered: How to configure internal router for wireless connection Model Numbers Covered: 70 ST-700, Generation 3 Last Update:12/1/2016 e: support@recordexusa.com TOOLS REQUIRED: None. ESTIMATED TIME REQUIRED: Less than 10 min.

41 Configure Router for Wireless Network using pre-shared key The SimplicityTouch can be configured to connect directly to your network via the internal router. The internal router supports several features: 1) Wired connection (this is preferred and most common way to connect panel). See separate user guide for wired connection instructions. 2) Wireless connection via Pre-shared Key. 3) Act as wireless access point allowing users to share the panels connection to local network (note, this is typically disabled and not used in commercial environments). The following instructions are how to connect by wireless connection via pre-shared key. Also, included are optional instructions for how to change router login info and save configuration to a file so that settings can be re-loaded from a USB drive.

42 1 Power on panel wait for panel to boot up to an input screen. 2 Press the Home button on remote or on keypad on front of panel. This will open the on screen menu display.

43 3 Press Settings and then enter the password to access the home screen settings. Note: Default password is It is recommended that you change this password. 4 Select Network.

44 5 Select Router Settings. 6 Login to router. Note: Default login is: UserName: Admin Password: [leave blank] It is recommended that you change the password.

45 7 Select Easy Setup Wizard from left menu. 8 Select Wireless ISP mode and then Next.

46 9 Set WAN Access Type to DHCP Client. Set 5GHz Broadcast SSID to Disabled. Set 5GHz Mode to Client. Set 2.4GHz Broadcast SSID to Disabled. Set 2.4GHz Mode to Client. Select Finished.

47 10 After page refreshes and router admin page is displayed select Site Survey from the left menu. 11 Press Site Survey button.

48 12 Press Settings and then enter the password to access the home screen settings. Note: Default password is It is recommended that you change this password. 13 Enter your network password. Then press Connect. Wait for router to connect.

49 14 Check the Add to Wireless Profile box then press Reboot Now. 15 Wait for router to reset.

50 16 When router reboots and the refreshes the Access Point Status page confirm that you are connected to your network and that an IP has been received from DHCP server. NOTE: it can sometimes take up to several minutes on some networks for the IP address to be issued. Refresh the page to see if the IP has been assigned.

51 17 It is a good idea to change the password of the router to prevent unauthorized access. Follow these steps (17-18) to change the password. Select Advanced Mode from left menu. 18 Then select Password from left menu and use form to update the User Name and Password. Then press Apply Changes. Note: Store username and password in a safe location for future recover in case PW is forgotten.

52 19 After configuring router successfully it is a good idea to save the router configuration to a USB drive so that it can be used later to configure subsequent panels that are connecting to the same network. First, plug in a USB drive into the panel using one of the USB ports labeled with the Home Screen icon. Login to router and then select Advanced Mode from left menu. 20 Select SAVE/RELOAD SETTINGS from left menu.

53 21 Press Save and the file will automatically be saved to the USB drive that is plugged into the panel. It will be saved under the Downloads folder on the USB drive.

54 22 To load the router configuration from a USB drive simply place the config.dat file that you saved in step 21 on any USB drive and then plug that drive into the other panel(s) to be configured and follow the instructions to follow (steps 22-33) First, plug a USB drive with the config.dat file into the panel using one of the USB ports labeled with the Home Screen icon. Login to router and then select Advanced Mode from left menu. 23 Select SAVE/RELOAD SETTINGS from left menu.

55 24 Select Browse. 25 Select Documents from the chooser menu.

56 26 Then select ES File Explorer. 27 Then tap on the top path (/storage/emulated/0) to go up one level.

57 28 Then select /mnt/usb/sda1 (if you have plugged in more than one USB drive you may see /mnt/usb/sdb1 instead). 29 Select Download folder.

58 30 Then select config.dat file. 31 Select Normal Android Way.

59 32 Then select Upload. 33 Wait for panel to reboot and apply the settings from the config.dat file. NOTE: This is a good way to allow install personnel to configure the router without giving them any of the passwords. They can login under default password, then load the config.dat file and it will update the router password, and apply all settings to connect to the network. END OF INSTRUCTIONS

60 Instructions for SimplicityTouch ST-700 Gen 3 Disable Wireless Network Interface Topics Covered: Disable wireless interface Model Numbers Covered: 70 ST-700, Generation 3 Last Update:12/29/2016 e: support@recordexusa.com TOOLS REQUIRED: None. ESTIMATED TIME REQUIRED: Less than 5 min.

61 Disable wireless interface If using the wired connection you may wish to completely disable the wireless interface of the panel. Follow these instructions to disable the wireless interface.

62 1 Power on panel and then press the home button. 2 Select Settings. The default password is It is recommended that you change the default password.

63 3 Select Network. 4 Select Router Settings.

64 5 Login to router. Default usernmae is: admin With password left blank. 6 Select Advanced Mode from left menu.

65 7 Select 5G CONFIG from top menu. Then check the Disable Wireless Lan Interface checkbox. Then click Apply and choose to Reboot Later.

66 8 Select 2.4G CONFIG from top menu. Then check the Disable Wireless Lan Interface checkbox. Then click Apply and choose to Reboot Now.

67 9 When router reboots it will show the status page and the 2.4 and 5GHz wireless configuration information will be removed from status screen indicating that the wireless interface is disabled. END

68 Instructions for SimplicityTouch ST-700 Gen 3 Set panel to use proxy server Topics Covered: Configure SimplicityTouch Gen3 to use a proxy server when accessing network. Model Numbers Covered: 70 ST-700, Generation 3 Last Update:12/29/2016 e: support@recordexusa.com TOOLS REQUIRED: None. ESTIMATED TIME REQUIRED: Less than 5 min.

69 Configure panel for use with a proxy server. In some cases the network admin may wish to route all traffic form panel through a Proxy Server. To use a proxy server follow these instructions.

70 1 Power on panel and then press the home button. 2 Select Settings. The default password is It is recommended that you change the default password.

71 3 Select Network. 4 Select Ethernet.

72 5 Select Advanced Options. 6 Select Proxy settings.

73 7 Select MANUAL. 8 Enter Proxy name.

74 Page 74 SimplicityTouch ST-700 Gen 3 Troubleshooting Tips Model Numbers Covered: 70 ST-700, Generation 3 Last Update:12/29/2016 e: support@recordexusa.com

75 Troubleshooting: Setup The SimplicityTouch (ST) will either be wall mounted or mounted to a mobile stand. To use the SimplicityTouch with you PC you will need to connect the ST to your PC with a VGA cable (with stereo audio) or an HDMI cable (with audio built in). At this point you will be able to mirror or extend your desktop image onto the ST. In order to use touch you will additionally need to connect the ST to your PC via a USB cable. Page 75 Description of Symptom/Problem Board does not appear to power on. The Power LED is not RED. Resolution There are two power switches: a physical rocker switch located at the bottom right rear of the panel (when facing the panel), and a soft standby power button located on lower front left of panel frame. If the Power LED is not red then the board is either not getting power or the physical rocker switch is powered off. Resolve: Make sure board is plugged into powered grounded 110V electrical outlet; Make sure physical rocker switch is on; Power LED will turn RED; then press power button on panel or remote; Power LED will turn BLUE and panel will begin boot process and display Recordex logo during boot process. Board is hung up on boot process. Continuously showing the Recordex logo. Board is not displaying a video signal. Audio is too quiet. It is limited to 50% and won t go any higher. This may happen from time to time. If this happens it simply means something hung up during the boot process. Simply hard cycle the power (using physical rocker switch) and the panel should boot normally. This is typically due to incorrect input being selected or a loose cable connection. Recheck cables, confirm input and try again. Also, make sure the connected device is setup to output video signal: i.e. that it is turned on and if it is a PC that it is setup to project to external display. The panel is equipped with a Mic Sound Mode that is designed to help prevent users from experiencing sound feedback when using a microphone with the panel. The Mic Mode will limit volume to 50% of max levels. You can disable this feature by pressing the S.M. Button on the remote to switch back to Standard Sound Mode.

76 Page 76 Description of Symptom/Problem The image from the attached computer is not filling up the entire screen, or it is stretched. Resolution 1. Image from computer is not full screen on panel 1.1 For optimum performance the output device (Mac/PC/AppleTV,etc) should be configured to output an HD resolution (1920x1080 recommended). If the device is not able to output at 1920x1080 then 1366x768 is next best option. 1.2 After device output resolution is properly set then use the zoom button on the remote control to cycle through the aspect ratio options. The panel should be set on Just Scan or 16:9. One of these settings should cause the image to fill the screen. If the image is still slightly too large (i.e. it is extending slightly beyond the viewable screen area) then you will need to check the output device settings for an overscan option. For example, when initially configuring AppleTVs for use with the panel it is necessary to turn off overscan under display settings. The image from the attached computer is blank. This is typically due to incorrectly selected input or a loose cable. However, sometimes the computer is not set to output to external display. Try both Mirror and Second Screen only options to see if you can get an image to display on the panel. Image is blue, or green, or red. There is no audio. There is no audio (Mac OS X specific). This is nearly always due to a defective signal cable. Replace the HDMI or VGA cable to fix this problem. Make sure the audio cable is connected if you are using VGA with Audio (audio cable not required for HDMI connections). Make sure audio levels are turned up to at least 50% on panel, computer, and application. If you are a Mac user hold down the Option Key and click the Volume Icon in the OS X menu bar. Select LED-MONITOR as your audio source. OR Go into Settings and do the same.

77 Page 77 Description of Symptom/Problem The computer is connected but touch is not working. Resolution There are 2 cables that need to be connected. Both the display cable (VGA or HDMI) as well as the USB connection from the Simplicity Touch to the computer. The USB must be secured and the driver installed on the PC (Note: The driver will install automatically upon USB connection for Windows & Chrome OS; For Mac OS X users the driver package needs to be installed). If the touch isn't working after these steps have been addressed, change to a different USB port on the PC. If that still does not resolve the issue, you may have a USB cable that is too long and isn't receiving enough power from port to panel. I am using a Windows OS computer and the touch is not calibrated. If you are using a VGA connection, please try the below troubleshooting options based on your hardware: o Adjust your screen resolution from 1920 X 1080 to 1366 X 768 o Use the Panel Remote Control and select the Zoom button. Just Scan will pick up the best fit but if that doesn't resolve it, you can flip through the zoom options. o Use your Projector Options and change from Extend or Duplicate to Projector Only. I am using Windows OS and the touch is way off. It is possible that someone tried to calibrate the touch and failed. To reset the touch calibration go to: Windows Control Panel, Tablet PC Settings, Calibrate the Screen for pen or touch Input, and then choose RESET under calibration. If the RESET button is grayed out already then this is not the issue causing the calibration to be off. See next page for screen shot of Windows Calibration Reset. The USB Cable is connected but I am hearing the found new hard ware sound repeatedly; or I am getting USB Device Not Recognized Change the USB connection to a different port in the PC. The port is potentially not providing enough power and therefore causing the intermittent failures. If it continues, change the USB cord. There is a good chance that your PC may not be able to handle the long USB connection. In this case a powered USB hub may resolve the issue; or you can use a shorter USB cable or an active USB cable (booster cable).

78 Screen Shot: Resetting Calibration Under Windows Page 78

79 Page 79 Description of Symptom/Problem I am using a Mac running OS X and the touch is not working. Resolution Apple Mac OS X computers require a touch screen driver to be installed before they will work with a SimplicityTouch panel. The driver package is named: TouchScreenSetup[ ].pkg and is available from the Recordex web server. The link is included in Appendix A. After driver is installed you may need to calibrate the touch. This is done easily by running the touch screen application and then clicking on Calibrate and following the steps on screen. If at some point the touch is extremely off then resetting the touch calibration points can be helpful. After resetting you may need to re-calibrate.

80 Page 80 Description of Symptom/Problem Touch works everywhere except inside the Google Chrome browser. Resolution In some cases the Chrome browser needs to be "told" to enable touch events. To do this type chrome://flags into the omnibox and then scroll down until you see Enable touch events and change the setting to Enabled. This will enable touch events inside the Chrome browser. The transparent mode for XPress for Windows is not working. Just get black background. This is due to Windows Aero themes being disabled. To fix this Aero themes need to be turned on. Watch this YouTube video from Recordex to learn how to fix this: