OpenTouch Suite for SMB H2/2016

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1 OpenTouch Suite for SMB H2/2016 Connect Release 2 Cross compatibility ENT_SMB_ Ed03

2 Alcatel-Lucent OpenTouch Suite for SMBs HISTOR 2 Introduction...2 SMB Products phase In...3 Boards Compatibility...4 Connect & applications compatibility...5 Connect & OmniSwitch & OmniAccess compatibility...17 Connect & phones compatibility...18 HISTOR Edition date Author Comment ED01 Nov 28th 2016 B.Magnin Creation for Connect ED02 Dec 2nd 2016 B.Magnin Precisions about boards compatibility, IOS10 ED03 Dec 21th 2016 B.Magnin Precisions about boards compatibility Introduction Purpose of the document This document is describing compatibility between Connect Releases and its applications (like PIMPhony, Call center, OTCV Applications, ), and the wired and wireless terminals. Information given in this documentation is provided only for products that are still supported. Not upgrading the hardware as recommended is at your own risks. Even if the system runs properly today in some configurations, it may no more be the case in soon future. First chapter gives the history of Connect phase-in. (For phase-out see release Policy doc Ref: 3BN BVASA) For Cross compatibility of OmniPCX Office see: ENT_SMB_ Wording precision: each time the label Windows 7 is used in this doc, it means Windows 7 professional edition. Page 2 of 27

3 SMB Products phase In Connect Connect R2 Connect Connect phase-in on Nov 28th This version is a Major version of the new Generation of product Connect Simple, Robust and Connected. Simple with UTL, SA, Single SW suite. Robust with etension of capacity, proy RTP, new VOIP board Armada64, Sip profile enhancement, Web proy and reset management enhancement. Connected with Cloud Connect Operation and control (Rainbow) ready. It introduces new 8262EX, new 8232S, new 8001G, AP1101, Hot desking, EVN, Hospitality evolutions. It reinforces security, SIP trunk interoperability. Page 3 of 27

4 Boards Compatibility Alcatel-Lucent Connect comments 3G Cabinets (1)(2) PowerCPU EE PowerCPU EE Rainbow Note: MSDB (EMMC 8Gb) on Pow ercpu EE & Pow ercpu EE Rbw PowerMEX AFU AFU-1 HSL1/HSL2 VOIP32 VOIP64 UAI4/8/16, UAI16-1 SLI4/8/16 SLI4/8/16-1 SLI4/8/16-2 LANX-1, LANX-2 MIX/y/-1z MIX 2/4/4 4/8/4 4/4/8 MIX-2 2/4/4 4/8/4 4/4/8 Mini Mi AMIX/y/-1z APA4/8 ATA2/4 Not supported Not supported DDI2/4 phased-out MET PRA/T2/T1/DASS2 PCM R2 BRA 2/4/8 BRA-2 2/4 (1) : Cabinets before 2G are not supported (2) : 2G-3G cabinets in following cases: For Rack L -> seen in OMC with Backpanel:Mega, PowerSupply:MEGA PS 3U For Rack M -> seen in OMC with Backpanel:Mega, PowerSupply:MEGA PS 2U For Rack S -> seen in OMC with Backpanel:Mega, PowerSupply:MEGA PS 1U For Compact -> seen in OMC with Backpanel:XS-N, PowerSupply:PS XS-N Compatible Not compatible Page 4 of 27

5 Connect & applications compatibility The following chart provides the application release compatibility for each Connect software release. Prior to upgrade your Connect software release make sure you have verified applications compatibility table below. Minimum application release assumes that when migrating an Connect r X to Connect r, services available on the target configuration will be at the level that was available before migration. Careful analysis must be performed when supplementary services are required on target configurations. Such requirements may imply application migration to a more recent release. Note that it is strongly recommended to upgrade applications to the latest software release. By doing so, customers benefit from feature and application improvements. This information conforms with the phase-out policy. Page 5 of 27

6 OPEN TOUCH CONVERSATION APPLICATIONS OPENTOUCH CONVERSATION for iphone (App Store name) compatibility OpenTouch Conversation OpenTouch conv 2.2.X es OpenTouch Conversation OpenTouch conv 2.2.X IOS IOS 8.X IOS 9.X IOS 10 (*) es on 4S, 5,5C,5S, 6,6+ es on 4S, 5,5C,5S, 6,6+, 6S,6S+ es on 5,5C,5S, 6,6+, 6S,6S+ Note (*): restrictions on IOS10 on notifications of [missed calls, Vmail, IM] as communicated by TS. It will be fied in Q (to be confirmed). OpenTouch conversation for iphone application is available on App store. OpenTouch conversation 2.2.X (build ) will be delivered with OPENTOUCH CONVERSATION for Android compatibility OpenTouch Conversation OpenTouch conv 2.2.X es OpenTouch Conversation Android Android < 4.1 Android 4.1 -> 4.4 Android 5.X Android 6.X Android 7.0 OpenTouch conv 2.2.X Not supported es es es es OpenTouch conversation for Android application is available on Google play store. OpenTouch conversation 2.2.X (version ) will be delivered with Connect For device white list: see document 8AL90822AAAB ed2 Or on BPWS: OpenTouch conversation for Android is supported on device with at least Graphics display resolution: min 800*480; CPU frequency: min 1Ghz; RAM: min 1GB. Page 6 of 27

7 OPENTOUCH CONVERSATION for Windows Phone compatibility OpenTouch Conversation OTCV 1.7 yes Windows Phone OpenTouch Conversation =< WP 8.0 WP 8.1 WP 10 OTCV 1.7 Not supported es es OpenTouch conversation for Windows application is available on Windows Phone store. OpenTouch conversation 1.7 (version ) will be delivered with Connect OpenTouch conversation for Windows is supported on device with at least 1Gb Ram. MyIC APPLICATIONS My IC WEB compatibility My IC Web My IC Web es My IC Web Web browser Safari Firefo IE Chrome My IC Web >= 6.1 >= 24 >= 8.0 >= 30 Page 7 of 27

8 My IC Plugin for Outlook compatibility MIC Plug-in For Outlook MIC Plug-in 3.5 es Outlook (32 bits) MIC Plug-in For Outlook < MIC Plug-in 3.5 Not supported es es es es es Note: MIC Plug-in is compatible with Echange 2003, 2007, 2010, 2013 Windows MIC Plug-in For Outlook Win XP SP3 Vista Win 7 Win 8 Win 2012 srv Win 10 MIC Plugin 3.5 Not supported Mic Plugin 3.5 is compatible with Outlook 2016 (32bits) from version MIC Plugin 3.5 (version ) will be delivered with Connect Page 8 of 27

9 PIMphony TOUCH Connect compatibility for PIMphony-Touch PIM Touch PIM Touch 1.8 yes PIMphony Touch 1.8 (version ) will be delivered with Connect Windows compatibility for PIMphony-Touch PIM Touch Windows =< Win 8.0 Win 8.1 Win 10 PIM Touch 1.8 Not supported es es PIMphony Touch is deployed via Windows store. PIMphony Touch is designed for modern UI mode of Windows PIMphony Touch is officially supported on: PC with minimal configurations as recommended by Microsoft o Windows TABLET with o RAM: 2 gigabyte o Resolution: Page 9 of 27

10 PIMphony Connect compatibility for PIMphony & PIMphony-IP PIMphony PIMphony R6.8 Notes: PIMphony R6.8 (version R6.8/3230) will be delivered with Connect Windows compatibility PIMphony Windows XP / Vista Win 7 SP1 Win 8 Win 8.1 Win 8.X RT Win 10 PIMphony PIMphony R6.8 Not supported es es es No es IP PIMphony PIMphony R6.8 Not supported es es es No es PIMphony Windows NT / & R TSE SP R2 SP R2 PIMphony PIMphony R6.8 Not supported es es es IP PIMphony PIMphony R6.8 Not supported No No No Notes: PIMphony is not compatible with Citri environnement Page 10 of 27

11 TSP & SPI for Microsoft TAPI server compatibility Windows client 2000 XP Vista Win 7 SP1 Win 8/ 8.1 Win 10 TSP Not supported es es es Windows server TSE SP2 32b 2008 R2 TSE SP1 64b b SPI for TAPI server Not supported es es es Notes: TSP version 6.8/3230 will be delivered with Connect Applications compatibility Integration with Microsoft Outlook PIMphony PIMPhony IP Outlook 2000 / 2003 / 2007 es es Outlook 2003 with Business contact es es Outlook 2010 / 2013 ( 32bits and 64bits) es es Outlook 2016 ( 32bits and 64bits) es es Integration with Microsoft Access Access 2000 / 2002/ 2003 / 2007 es es Access 2010 (32 bits) es es Access 2013 (32 bits) es es Access 2016 (32 bits) es es Integration with Goldmine Goldmine 5.7 & 6.5 & 6.7 es es Goldmine corporate Edition 7.0 & 7.5 es es Goldmine Premium 8.0 / 8.5 / 9.0 / 9.2 Goldmine (from R10.1 patch2) es es Goldmine Premium In future patch In future patch Integration with Lotus Notes Lotus Notes 5.02 to 6.5 es es Lotus Notes 8.0 & 8.5 & & 9.0 es es Lotus Notes 9.0 es es Integration with Act Act! 6.0, 8.0, 9.0 & 10 es es Act! 11 (2009) Act! 12 (2010) Act! 13 (2011) es es Act! 14 (2012) & Act! 15 (2013) es es Act! 16.0 (2014) es es Act! 18.2 (2016) In future patch In future patch Page 11 of 27

12 IP Desktop Softphone Connect compatibility IPDSP (Windows) es (Mac) es (IOS) es (Android) es Notes: versions above are versions at technical release, store could propose newer versions. Windows compatibility IPDSP Windows Win 7 SP1 Win 8 Win 8.1 Pro SP1 Win 10 64b es es es es Mac compatibility IPDSP Mac OS X Snow Leopard >=10.7 X Lion -> El Capitan X > X es es Page 12 of 27

13 IOS compatibility IOS IPDSP IOS 7.1 IOS 8.0 IOS 8.1 IOS 9.X IOS 10 ipad2 mini iphone 4S mini ipod Touch5 ipad2 mini iphone 4S mini ipod Touch5 ipad3 mini iphone 4S mini ipod Touch5 ipad3 mini iphone 4S mini ipod Touch5 ipad3 mini iphone 5, 5C, 5S, 6, 6+ ipod Touch5 (tbc) ipad3 mini iphone 5, 5C, 5S, 6, 6+ ipod Touch5 (tbc) Not supported ipad3 mini iphone 5, 5C, 5S, 6, 6+ ipod Touch5 (tbc) Android compatibility IPDSP And Samsung Galay Tab 2,3 Samsung S3, S4 LG Google Neus 4, 5 Samsung Galay Tab 3 Samsung S3, S4 LG Google Neus 4, 5 Samsung Galay Tab3,4 Samsung S4, S5 LG Google Neus 4, 5 Samsung Galay Tab 3,4 Samsung S4, S5 LG Google Neus 4, 5 Samsung Galay Tab 3,4 Samsung S4, S5 LG Google Neus 4, 5 Page 13 of 27

14 OMC Connect compatibility OMC OMC R20.0 OMC R20.0/16.1a will be delivered with Connect (with DBAdapter 2.4 build 0.0) OMC OMC R20.0 Windows compatibility Windows 2003 SP2 & R2 Not supported XP Vista OMC is not supported on Win8 RT LOLA Windows compatibility Win 7 SP SP2, TSE, R2 SP1 Win 8 Win 8.1 Win R2 Not supported es es es es es es es Windows LOLA 2003 SP2 XP Vista Win TSE & Win 8/ Win 10 LOLA R400 Not supported Not supported es No From 9.1 From 9.1 es Lola R400/21.1 will be delivered with Connect Labelset Windows compatibility Windows Labelset XP Vista Win 7 Win 8 Win R R R2 Win 10 Not LAA310 Not supported es es supported es es es Labelset LAA310/8.1 will be delivered with Connect AST Windows compatibility AST Windows XP Vista Win 7 Win 8 Win R R R2 Win 10 AST 2.3 Not supported es es Not supported es es To be confirmed AST will be delivered with Connect Page 14 of 27

15 OmniTouch Call Center Office Connect compatibility for Agent assistant, Supervisor Console, Statistic monitoring ACD ACD R10.X ACD R10 version will be delivered with Connect Windows compatibility for Agent assistant, Supervisor Console, Statistic monitoring ACD Windows ACD R10.X 2003 Not supported XP Vista Win 7 b SP & R2 b SP1 Win 8 Win Win 10 Not supported es es es es es es ACD is not supported on Windows 8 RT Connect Hospitality Link Connect compatibility for OHL and Office Link Driver OHL OLD (OHL V2.3.14) Windows compatibility for OHL and Office Link Driver OHL Windows 2000 SP4 XP Vista SP1 Win bR2 Win Win 10 OLD Not supported Not supported Not supported es es es es es Page 15 of 27

16 OmniVista 8770 Connect compatibility 8770 R3.1 es Note: R will be delivered with Connect 8770 Windows compatibility: : o 10 Pro & Enterprise o b Standard edition o 2012 R2 64b Standard edition (from R2.6 Q1.2015) o b professional edition o 2008 R2 64b SP1 Standard edition (no more supported by Microsoft) o 7 64b SP1 Client: o 7 b o 8.1 o 10 Pro & Enterprise o Browsers: IE9 - IE11; Firefo up to 49 Page 16 of 27

17 Connect & OmniSwitch & OmniAccess compatibility The following chart provides the Network item Zero-Touch compatibility for each Connect software release. Connect provides DHCP and configuration files. = Supported by the Release N = Not supported by the Release Alcatel-Lucent OmniSwitch OmniSwitch OS6450-P24 OS6450-P48 OS6450-P10 OS6450-P10L OS6250-P24 OS6450-P24L OS6450-P48L OS6350-P24 OS6350-P48 es es es es es es es es es Alcatel-Lucent OmniAccess OmniAccess AP1101 es (*) Note : (*) partial Zero-Touch (only DHCP) For VoWLAN see AP1101 datasheet Page 17 of 27

18 Connect & phones compatibility The following chart provides the terminals (and their options) Phase In/Out status, and the compatibility for each Connect software release. Phase out Status set to Out : no longer in the SMB catalog = Supported by the Release N = Not supported by the Release Premium DeskPhones Range Alcatel-Lucent IP PREMIUM DeskPhones Terminal 8028 Premium DeskPhone 8038 Premium DeskPhone 8068 Premium DeskPhone BT 8068 Premium DeskPhone No BT Note : - IP Premium version 100/ will been delivered with Connect Alcatel-Lucent Digital PREMIUM DeskPhones Terminal 8029 Premium DesPphone 8039 Premium DeskPhone Note : - Digital Premium version 100/ has been delivered from Connect Page 18 of 27

19 DeskPhones Terminal Notes 8018 DeskPhone es 8012 DeskPhone es Phased out in May DeskPhone es Phased out 8001 DeskPhone es 8001G DeskPhone es Notes: version R100/ will be delivered with Connect G version R200/ is supported with Connect 4135 IP Conference Phone Terminal 4135 IP Conference yes version will be delivered with Connect Page 19 of 27

20 Alcatel-Lucent IP Touch 8 Series Terminal IP Touch 4008EE Notes Phased out in May 2016 IP Touch 4018EE - IP Touch 4028EE IP Touch 4038EE IP Touch 4068EE Phased out in April 2015 Phased out in April 2015 Phased out in April 2015 IP Touch 8 series have lower feature level comparing to 8XX8 series (IM, unified call log, UDA, Hot desking, ) Alcatel-Lucent digital phones 9 Series Terminal Notes 4019 Digital Phone 4029 Digital Phone 4039 Digital Phone Phased out in April 2015 Phased out in April 2015 Digital phones 9 series have lower feature level comparing to 8XX9 series (IM, unified call log, UDA, Hot desking, ) Page 20 of 27

21 OmniTouch 8082 My IC Phone Terminal 8082 My IC Phone 1 (HW VHE 1) 8082 My IC Phone 2 (HW VHE 2) es (upgraded in R300 FW) es (upgraded in R300 FW) Notes: My IC Phone-2 version R300/ will be delivered with Connect My IC Phone Synchronizer Application (for Outlook contact synchronisation) : See Windows compatibility on BPWS : MyICPhone&page=documents Doc : OmniTouch 8082 My IC Phone User guide (chapter : My IC Phone synchronizer) SIP terminals white list Cf AAPP interworking report on AAPP website, menu about the program sheet resources Page 21 of 27

22 Phones Options & Accessories Add-on modules Modules Terminal IP Touch 8 series 40X8 IP Touch 9 series 40X9 IP Premium DeskPhones 80X8 Digital Premium Deskphones 80X9 Notes Premium Add-on module 10 keys N N Premium Add-on module 40 keys N N Premium Smart Display module N N IP Touch Add-on module 10 keys IP Touch Add-on module 40 keys IP Touch Smart Display module N N N N N N Phased out in April 2015 Phased out in April 2015 Phased out in April 2015 Interface modules Options Terminal AP interface module 3GV XX V24/CTI interface module 3GV AB S0 Interface module 3GV XX Enabler Multi-UA hub Eternal ringing Module 3GV AA IP Touch 8 series 40X8 IP Touch 9 series 40X9 IP Premium DeskPhones 80X8 Digital Premium Deskphones 80X9 N N N N N N N N Notes Phased Out in Nov 2016 Phased Out In Nov 2016 Phased Out 27 st of june, 2011 Page 22 of 27

23 Bluetooth handset BT Handset type Terminal Type Notes 4068 IP-Touch Handset Bluetooth V1.2 3GV27007 AB/AC (FW 18.2) 4068 EE IP-Touch Handset Bluetooth V1.2 3GV27059 AB/AC (FW 18.4) 8082 My IC Phone Bluetooth Handset 3MG27021 AA 8068 Premium Deskphone BT Handset 3MG AA 4068 Phase Out 1 st of July, EE Phase Out April Phase out Comfort handset Corded Handset type Terminal Type Notes Wide Band Comfort 3MG27032 AA Premium DeskPhones & 8082 My IC Phone - Conference modules Conf module Type IP Touch 8 series 40X8 IP Touch 9 series 40X9 IP Premium DeskPhones 80X8 Digital Premium Deskphones 80X G Deskphone 8018 Deskphone Notes Omni Touch 4125 N N N N Phase Out Q Audioffice (jack + USB) (*) (*) 8125 Audioffice (Jack + USB + BT) (*) (*) Notes: - Call control (on-hook/off-hook) on Audioffice is only available with Jack or BT. (*) : without call control Page 23 of 27

24 Wireless phones compatibility Terminals Alcatel-Lucent DECT terminals Mobile Reflees 300 E Alcatel-Lucent 300 DECT Alcatel-Lucent 400 DECT Alcatel-Lucent 500 DECT Alcatel-Lucent 500 E DECT Alcatel-Lucent 8212 DECT Alcatel-Lucent 8232 DECT & 8232-S DECT Notes Phased-out On May 2013 Phased-out on July 2 nd 2012 Phased-out On May 2013 Phased-out on Nov 2015 Phased-out on Nov Alcatel-Lucent 8242 DECT - Alcatel-Lucent 8262 DECT & 8262E DECT Notes: 8212 DECT version R100/0007b0001 will be delivered with Connect 8232 DECT version R120/42.82 will be delivered with Connect 8242 DECT version R110/6781b0011 will be delivered with Connect 8262 DECT version R100/5680b0002 will be delivered with Connect On IBS only Page 24 of 27

25 Alcatel-Lucent IP-DECT terminals Terminals Alcatel-Lucent 500 DECT Alcatel-Lucent 500 E DECT Alcatel-Lucent 8212 DECT Alcatel-Lucent 8232 DECT & 8232-S DECT Alcatel-Lucent 8242 DECT Notes Phased-out on Nov 2015 Phased-out on Nov 2016 Access point Alcatel-Lucent IP-DECT Access point 4080 IP-Dect AP 8340 IP-Dect AP 8340-C IP-Dect AP Notes Phased out Nov 2013 Notes: 4080 IP Dect (AP300) version R170/4910b62e.dwl will been introduced with Connect 8340 IP Dect (AP400) version R170/4920b62e.dwl will been introduced with Connect Page 25 of 27

26 Wireless LAN terminal Terminals IP Touch 310 IP Touch 610 Notes Omnitouch Omnitouch Phase Out in 2010 Phase Out in 2010 Wireless LAN Infrastructure for Voip The following table show WLAN products compatibles with Voip (with 8118 & 8128). This list doesn t show phased-out status. See Technical support doc : TC0096 ed.32 Page 26 of 27

27 Entreprise.alcatel-lucent.com

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