TECHNICAL NOTE: ENGAGE Firmware Update Options
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1 ENGAGE Firmware Update with Mobile Device There are four ways to update firmware in an ENGAGE enabled Device Automatic Firmware Update Manual Firmware Update with Wi-Fi Manual Firmware Update without Wi-Fi Gateway Managed Firmware Update Contents Automatic Firmware Update:... 1 Manual Firmware Update with Wi-Fi:... 2 Manual Firmware Update without Wi-Fi:... 3 Gateway Managed Firmware Update... 6 Firmware Update Notes:... 7 Automatic Firmware Update: Wi-Fi set to On and network information is configured Device will use Wi-Fi to check ENGAGE for updates nightly To Schedule an Automatic Firmware Update: Open the ENGAGE WEB application and log into the account. o Go to Advanced > Firmware. o This page shows the new Available Firmware Version revision number and all the devices in your facility Check each device you want to update during the next nightly update The device will get a Firmware update during its nightly call in o See the Audits to determine the approximate time each device checks in Page 1 of 7
2 Engage firmware update web page Manual Firmware Update with Wi-Fi: Wi-Fi set to On and network information has been configured An immediate Firmware Update is desired To request a Manual Firmware Update: Log in to the Mobile application Within Bluetooth range of the desired device, select Connect From the list of available devices find the name of the device you want to update and select to connect When connected to the device, select Update Firmware o The Device will now begin the firmware update using the set Wi-Fi During this update, the device s LED will be amber and the Mobile Application will indicate Firmware Download in Progress When the download is finished the device will begin the firmware update Page 2 of 7
3 Manual Firmware Update without Wi-Fi (SoftAP Mode): Wi-Fi Set to Off A Firmware Update is desired To Update Firmware using SoftAP Mode: Log in to the Mobile application Within Bluetooth range of the desired device, select Connect From the list of available devices find the name of the device you want to update and select to connect When connected to the device, select Update Firmware o The app will pop up this message explaining the process for updating the firmware Screen when Wi-Fi is OFF Setting s screen on an iphone o Follow the instructions in the message to continue Go to the mobile device s settings and select Wi-Fi networks Page 3 of 7
4 Connect to the Device s Wi-Fi network (named after the device s name) Device s Wi-Fi Network When asked for the network s password, use a long press and select paste, to paste ENGAGE s password into the field Select join and wait for the Screen to indicate the network has been joined Joining in Progress Network Joined Page 4 of 7
5 o Return to the Engage App and tap Transfer The LED will now flash amber and the Mobile Application will display Sending Firmware When the app has finished sending the Firmware a Success message will be displayed Sending Firmware Firmware transfer has completed o When the Transfer is complete the Device will begin its Firmware Update process o Audits may be checked to show the Firmware updated successfully Successful Firmware update event in the Audit Page 5 of 7
6 Gateway Managed Firmware Update Devices are connected to an ENGAGE Gateway An Firmware Update is desired To request a Gateway Managed Firmware Update Log in to the Mobile application From the list of available Gateways, find the name of the Gateway who s devices you want to update and select Update Linked Devices Choose the Family of Devices to update: NDE, LE, or Control The app will pop up a message explaining the process for updating the firmware o Go to the mobile device s settings and select Wi-Fi networks o Connect to the Gateway s Wi-Fi network (named after the Gateway) o When asked for the network s password, use a long press and select paste, to paste ENGAGE s password into the field o Select join and wait for the Screen to indicate the network has been joined o Return to the Engage App and tap Transfer The LED will now flash amber and the Mobile Application will display Sending Firmware When the app has finished sending the Firmware a Success message will be displayed o The Gateway will then begin to send the firmware to all connected Device s in the selected Family At this time you can disconnect from the Gateway with the mobile device This process can be repeated for other connected Devices in a different family after the firmware update has completed It may take up to 8 hours for the Gateway to distribute the firmware update to connected devices Page 6 of 7
7 Firmware Update Notes: While the device is updating its firmware, it s LED will alternate flashing Red and Green While the device is updating firmware, it is not responsive to normal operations During updates, the device will be Secure, Unsecure, or As-Is, depending on the Battery Fail setting in the device configuration Firmware updates can take six minutes to complete. When the firmware update is complete, the device will beep three times and flash the LED Green Loading or updating firmware will NOT change access rights or configuration settings on the device Page 7 of 7
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