Mobile Testing. Rianna Neal KSU UXD Usability II

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1 Mbile Testing Rianna Neal KSU UXD Usability II

2 Why Test Mbile? All f ur research findings supprt a single cnclusin: designing fr mbile is difficult. Technical accessibility is very far frm prviding an acceptable user experience. It s nt enugh that yur site will display n a phne. Even tuch phnes that ffer fullfeatured brwsers dn t ffer PC-level usability in terms f users ability t actually get things dne n a website -Nielsen, J., & Budia, R. (2013) Mbile Usability. New Riders: Berkley.

3 Executive summary 2/3 f website traffic is frm mbile Last Year: 15% frm tablets, 20% frm iphnes, 30% frm Andrid Custmer supprt reprts high vlume f calls abut mbile website difficulties Cmpany wants t develp a new respnsive design fr bth Andrid and IOS devices Usability testing f the current website n mbile t find prblem areas will begin t infrm new design The fllwing presentatin is a recmmendatin fr hw t set up a mbile testing lab and cnduct these usability tests

4 Hardware & Sftware Camera Available at Target.cm $39.99 Small size & remvable case fr weight reductin Can recrd high-quality vide and audi Extendable arm fr bservatin With an attachable clip that will nt damage user s device Flex bracket can hld camera and/r phne, ebay $5.99 Crd t cnnect mbile t cmputer fr viewing Micr USB 2.0 cable available at cable whlesalers fr $1.09 Cmputer Recmmended 15 MacBks frm testing lab Screen Recrding Sftware Screencast-O-Matic recmmended GTMeeting accunt fr remte viewing All vides can be stred and viewed in the ffice at a later time fr analysis f findings

5 Mbile Usability Test Setup With the equipment listed in slide 4 mbile testing can ccur frm any lcatin Recrd with camera arm setup and acknwledge awkwardness t help ease participants We have Facility Lab 301 frm 1 p.m. 4 p.m. weekdays the first 2 weeks in December Participants will receive a drink r snack f chsing frm Starbucks next dr fr shwing up and $20 visa gift card fr testing Participants will be asked t use their device and hld it as they nrmally wuld Free WiFi is available and sme tests need t ccur n WiFi and sme n phne service (We will allw participants t d what they nrmally wuld, but if variatin is needed this can be added in set up steps) Have chargers and testing iphne and Andrid devices available Extendable arm can hld phne if users feel mre cmfrtable Allw users t take calls r be distracted t make experience mre natural s findings reflect prblems users are having at hme

6 Remte Sessins Whlesale USB 2 crds (slide 4) will be shipped t peple wh are testing remtely t use Screencast-O-Matic is free fr users wh can us recrding Includes frward facing camera Participants will be asked t include camera recrding in usability test (frm Big Nerd Ranch) Vide recrdings can then be viewed and analyzed

7 Remte Viewing Recmmend using a GTMeeting accunt t allw Stakehlders t view sessins remtely Custm URL prvided fr each sessin Screen sharing will allw fr viewing f users screen and vide remtely Multiple peple can watch the testing live withut verwhelming the user Stakehlders can talk abut results as they watch the sessin frm varius lcatins GTMeeting is secure t prtect the users

8 Mbile Testing Lab Layut The mderatr will sit n the left side f the table frm the participant (right fr left-handed) This will simulate smewhat f a natural cnversatin as the mderatr tells the participant the tasks and the participant thinks ut lud The laptp will sit n the crner f the table between the tw peple recrding the sessin The extendable arm can wrk in three ways (see sketches fr visual reference): 1. Attachment clips t tp f participant's mbile device, can be adjusted 2. Attachment clips t table and munts mbile device (camera nt available fr this ptin nt ideal) 3. Attachment clips t table, participant uses mbile device under camera with hands resting n table r with mbile device n the table The mderatr will nly read tasks, pssibly jtting dwn sme ntes t help keep participant relaxed

9 Sketches

10 (Overhead View)

11 Reasning This mbile lab is quick and easy t set up with mst equipment available in the lab already r fr purchase at a lw cst This cmbinatin f materials prvide many testing ptins fr participant cmfrt Expensive full-service testing devices such as Tbi are unnecessary at this pint f diagnstic testing Using the laptp camera t recrd sessins prvides limited mbility fr natural mvement f participant This is used fr remte testing nly Mbile screen recrding sftware is extremely expensive and des nt shw gestures

12 Thank yu! Questins?

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