Arkadin helps you achieve more at work: The voice expert for Microsoft Skype for Business and Office 365 For Large Enterprises

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1 Arkadin helps you achieve more at work: The voice expert for Microsoft Skype for Business and Office 365 For Large Enterprises

2 Arkadin is the world s expert at bringing voice to Office 365. We understand the complexity of voice deployments and have proven we know how to deliver Microsoft voice to Office 365. Our mission is to increase the speed of communication, simplify the user experience, and help customers achieve more at work. Arkadin, as a global Microsoft Cloud Solution Provider, is your single source for Office 365 licensing and Skype for Business voice deployments (hosted, hybrid, dedicated) in North America, Europe, Asia, and Latin America. We turn Skype for Business into a global phone, conferencing, and contact center solution all under a single pane of glass. Arkadin Total Connect Enterprise and Office 365 simplify the Unified Communication experience.

3 Years of Working with Microsoft. Arkadin has worked closely with Microsoft since 1997 as a trusted consultant for Cloud-hosted services Arkadin was the key partner in helping Microsoft deploy the first instance of hosted voice Arkadin has been adding voice to Microsoft Cloud services since the days of Office Communication Server (OCS), then Microsoft Lync and now Skype for Business. Arkadin is proud to be officially certified as a: ISO27001 certified

4 A Unified Communications platform designed for large enterprises HIGH CUSTOMIZATION GLOBAL PLATFORM LOCAL APPROACH Integrate into a mature telephony & network environment Fits with existing business workflows Geo-dispersion with local access to optimize quality Regional data management Local representation to facilitate communication and understanding Adapt change management and user enablement with local cultural fit HIGH-END SERVICE BEST-IN-CLASS SECURITY END-TO-END APPROACH Boutique type of approach 365/24/7 support Proven global deployments > 50k seats Certification ISO27001:2013 Clear localization of the data storage MPLS connectivity Consultancy Telephony Carrier & Network provider Project Management Managed service

5 Arkadin Total Connect for Office 365 Unify your voice, video, conferencing, , and contact center on to a single, intelligent, mobile-friendly communication platform built on the Microsoft technologies of Office 365 and Skype for Business. Services include: Designed for: Business benefits: Dedicated private cloud platform Voice configuration and support Cloud consulting and migration services On-boarding and end-user training Account management with one invoice Conferencing and contact center More than 500 seats and above Domestically and globally dispersed Existing Microsoft Office 365 investment Looking to upgrade or replace existing business phone system Move to the Cloud Simplify the end-user experience Get more done, faster Consolidate apps and reduce cost Technology-friendly workplace Growing mobile footprint Support for customisations to integrate business processes

6 [One partner, many services] Phone system Turn Skype for Business into a business-class phone system with unlimited calling plans, international access, and unified messaging. Office 365 Microsoft s Cloud-hosted business productivity tools, including the new voice enabled E5 license. Migration and support Live admin-level support, direct escalation to Microsoft, and end-user training, so you can say goodbye to online community based forums. PSTN conferencing Integrated audio, web, and video conferencing with local dialin access from 55+ countries. Contact center Native Skype for Business contact center that intelligently routes instant messaging, voice, , and web chat.

7 How does Arkadin enable Skype for Business phone system? Arkadin connects Exchange Online to Skype for Business with a call plan and a phone number to deliver enterprise-ready phone systems in the Cloud. Featured use cases: Phone system as a service: Voice specialists: Access from any device, any network Unified user experience Inbound/outbound calling Simultaneous ring & Call forwarding Team calling & Response Groups Pay-as-you-grow Unlimited calling plans Number porting Unified messaging International calling Add voice to EO2, E3 and E5 licenses Licensed Operator in 15+ countries First to deploy Microsoft in the Cloud Microsoft E5 business launch Partner 10,000+ end-users on the platform

8 How does Arkadin enable Skype for Business conferencing? Arkadin makes it easier to collaborate with colleagues, customers, and partners in real-time with local, dial-in audio from anywhere in the world. Use local toll or toll free numbers connected directly into your Skype for Business meeting. Featured use cases: PSTN conferencing: Native Skype meetings: One tool for everything Move from IM to online meetings without thinking Drag and drop participants Meet faster without scheduling Scale from a simple call to a multiparticipant conference in one click Pay-as-you-grow Flat-rate, unlimited PSTN conferencing Local access from 55+ countries Consolidate vendors and contracts Simplify number of user apps Voice, video, and screen sharing Eliminate third party conferencing providers No more per minute fees Intuitive and Unified One technology, One partner, One datacenter

9 How does Arkadin enable Skype for Business contact center? Manage communications with your customers, employees, and business partners with Clarity Connect, the native Skype for Business contact center hosted in the Cloud by Arkadin. Featured use cases: Contact center as a service: Working better together: Mission-critical support (voice routing) Internal help desk (IM routing) Sales teams (call recording and coaching) Escalation queues Self-serve IVR Routing for high value customers Live web chat Pay-as-you-grow CRM integration (SFDC and Dynamics CRM) Monthly license per user On-premise functionality without IT Chosen platform by Microsoft for both travel and support teams First to deploy Clarity Connect in the Cloud Voice expertise enables quick deployment Team of certified pre-sales engineers and solution architects are in-house to support the deployment

10 How does Arkadin enable Microsoft Office 365? Arkadin plans, deploys, and supports your organisation to ensure a successful transition to the Microsoft Cloud. As a Microsoft Cloud Solution Provider, Arkadin is also your trusted point of contact for local support, training, and invoicing. Featured use cases: Office 365 benefits: Cloud Solution Provider: Move to the Cloud End-of-life Exchange server Focus IT on your core business, not Consolidate vendors Simplify administration Leverage on your existing EA with Microsoft Business-class and social IM and online meetings File storage and Office apps Analytics and ediscovery Cloud voice Single source partner for planning, deployment, and support Manage voice complexity Local support (Tier 2 and Tier 3) Communication and collaboration trainings and adoption

11 Simplify your voice cutover to the Cloud by leveraging the experts. Migrating mission-critical business apps requires expertise in planning, preparation, and project management. At Arkadin, we have completed more than 400 voice migrations and moved 14 million inboxes into the Microsoft Cloud. Planning: Deployment: Support: UC & Microsoft Solution Experts Identify requirements Present available options Define project plan and scope Calculate bandwidth requirements Assess and optimize network Build communication plan Dedicated project manager Build tenant/environment Migrate data ( , content) Provision users and assign call plans Configure call-flows and auto-attendants CEBP integration (ex: CRM) Validate and stabilise the platform Train-the-trainer with our IT team Local IT Admin Support in over 15 countries 365/24/7 Network Operating Center Assist with complex moves, additions, and changes ITIL certified teams Gold Communication Microsoft Certified Partner ISO27001 certified

12 Compare Skype for Business Voice plans: Choose the plan that s right for you Conferencing for Office 365 Phone system for Office 365 Contact center for Office 365 Unlimited local, toll dial-in audio from 55+ countries Inbound/outbound PSTN calling (domestic/international) Unlimited inbound/outbound domestic minutes Unified messaging with Exchange online Auto-attendant, response groups, attendant console Call recording and reporting Advanced call flows Intelligent skills-based routing Agent console and CRM integration Contact center dashboard and analytics Based on E3 and E5 licenses

13 [Enjoy Skype for Business voice] Not sure if Skype for Business Voice is right for your organisation? Contact Arkadin, the Microsoft voice experts to see it in action, and decide if it s right for your organisation. Visit: ucaas.arkadinapac.com Call: AU: SG:

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