Avaya Communicator for iphone (AC-iPhone) Release 2.1 SP3

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1 Avaya Communicator for iphone (AC-iPhone) Release 2.1 SP3 Release Notes version th September Avaya Inc. All Rights Reserved.

2 Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information, operating instructions and performance specifications that Avaya generally makes available to users of its products. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of documentation unless such modifications, additions, or deletions were performed by Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya s agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages. Warranty Avaya provides a limited warranty on its Hardware and Software ( Product(s) ). Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site: Please note that if you acquired the Product(s) from an authorized Avaya reseller outside of the United States and Canada, the warranty is provided to you by said Avaya reseller and not by Avaya. License THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC.,ANY AVAYA AFFILIATE, OR AN AUTHORIZED AVAYA RESELLER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA AUTHORIZED RESELLER; AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, 2 January 19, 2016

3 DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER ), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ( AVAYA ). Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. Designated Processor means a single stand-alone computing device. Server means a Designated Processor that hosts a software application to be accessed by multiple users. Software means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or pre-installed on Hardware. Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User. License type(s) Named User License (NU). End User may: (i) install and use the Software on a single Designated Processor or Server per authorized Named User (defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. Named User, means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya s sole discretion, a Named User may be, without limitation, designated by name, corporate function (e.g., webmaster or helpdesk), an or voice mail account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software. Shrinkwrap License (SR). Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as shrinkwrap or clickthrough license accompanying or applicable to the Software ( Shrinkwrap License ). (see Third-party Components for more information). Copyright Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation, Software, or Hardware provided by Avaya. All content on this site, the documentation and the Product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software unless expressly authorized by Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. Third-party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ( Third Party Components ), which may contain terms that expand or limit rights to use certain portions of the Product ( Third Party Terms ). Information regarding distributed Linux OS source code (for those Products that have distributed the Linux OS source code), and 3 January 19, 2016

4 identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: The open source license text file, OpenSourceLicense.txt, is available in the Licenses folder on the Avaya one-x Client Enablement Services server: /Licenses/OpenSourceLicense.txt. Preventing toll fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company s behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: Trademarks Avaya, the Avaya logo, Avaya one-x Client Enablement Services, Avaya one-x Mobile Client, Communication Manager, Modular Messaging, and Conferencing are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. All non-avaya trademarks are the property of their respective owners, and Linux is a registered trademark of Linus Torvalds. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: Contact Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Support Web site: 4 January 19, 2016

5 Contents Overview... 6 About Avaya Communicator For iphone - Release 2.1 SP3 What s New... 6 About Avaya Communicator For iphone (AC-iPhone)... 6 Product documentation... 8 Getting Started... 8 Software Distribution and Installation... 8 Supported Devices and ios Matrix... 9 Certificate Requirements Multi-Service Deployment Considerations: Interoperability Avaya Communicator for iphone Release 2.1 Caveats / Known issues Caveats Known Issues Special Instructions for admin AC-IPHONE MDA BRIDGE-IN SCENARIO CAUSES CM RESET/MCD ON CM RELEASE PRIOR TO 6.3.8(IT IS RESOLVED IN AVAYA AURA COMMUNICATION MANAGER VERSION 6.3.8) Technical Support... 15

6 Overview This release letter is intended to inform all the end users of Avaya Communicator for iphone of features available in 2.1 SP3, caveats and known issues. About Avaya Communicator For iphone - Release 2.1 SP3 What s New The Avaya Communicator for iphone 2.1 release SP3 contains fixes for the following defects: ID FI FI FI FI Summary CFD: AC iphone 2.1 times out after 5 minutes CFD: AC iphone Auto re-login not working in background CFD: AC iphone 2.1 still vibrates on incoming call when notifications are disabled Update to OpenSSL 1.0.2g FI AC iphone 2.1 crashes during audio call on ios 10 About Avaya Communicator For iphone (AC-iPhone) Avaya Communicator for iphone 2.1.x (AC-iPhone 2.1.x) is the first release in the Communicator series of soft clients from Avaya for iphone. It enables users to perform their Unified Communications (UC) tasks in a simple softphone on their ios devices. AC-iPhone adds the capability of managing Voice calls over Wi-Fi and 3G+ Mobile Data Networks via Avaya Aura SIP environment. It also enables the device to utilize Avaya Aura Communication Manager Call Handling features even when outside the Wi-Fi and 3G+ Mobile Data Networks Network region using the cellular voice network and the EC500 dial out feature. The client also brings in the capability of Multimedia Instant Messaging (IM) using the Avaya Multimedia Messaging Server (AMM server). Avaya Communicator for iphone provides the following SIP functionalities over Wi-Fi and 3G+ Mobile Data Networks: Point to Point Audio Calls Transfer CM Conference Dual-registration with H.323 endpoints Session Manager Failover 6 September 20, 2016

7 MDA VoIP Call Recovery Assisted Handoff from Wi-Fi and 3G+ Mobile Data Network to Cellular voice network and vice-versa. Message Waiting Indicator (MWI) Cellular Direct functionality When deployed with the Avaya one-x Client Enablement Services (CES) server Avaya Communicator for iphone provides numerous functionalities, major of those being: Call-Back Calling 24x7 Call Logs Corporate Directory Search Presence and Presence Note Also/Simultaneous ringing Visual Voice Mail Avaya Communicator for iphone provides a user interface for easy access to the Avaya Aura Communication Manager (CM) EC500 feature set dialing out calls via CM Activation and deactivation of Send All Call Activation and deactivation of Call Forward Enable/Disable EC500 Extend Call feature Security Code for EC500 and Call Forward activation and deactivation. Please note that EC500 features are only supported on the Apple iphone because they require access to cellular voice service. Apart from above mentioned call handling features the client also provides users with an option to perform Instant Messaging (IM) conversations with other endpoints if the user is logged in to the Avaya Multi-Media Messaging (AMM) Server. The Following features are available when the user is logged in using the AMM server Point to Point text conversations (with other AMM/Presence Server users) Point to Point sharing of recorded Audio and Video (with other AMM users) Point to Point sharing of captured picture (with other AMM users) Point to point sharing of generic attachments (with other AMM users) MDA (with other AMM users) Multiparty Chat sessions (IM conferences) (with other AMM users) Federation Between AMM-Avaya Presence Sever (PS) 7 September 20, 2016

8 Product documentation The following customer documentation has been issued for Avaya Communicator for iphone Release 2.1 Avaya Communicator Overview for Android, ipad, iphone, and Windows 2.1 ( Administering Avaya Communicator for Android, ipad, iphone, and Windows 2.1 ( Using Avaya Communicator for iphone ( Getting Started Software Distribution and Installation The software distribution and software update will be done through the App Store mechanism. Please refer to User guide of Using Avaya Communicator for iphone for more details. 8 September 20, 2016

9 Note Avaya Communicator for iphone release 2.1 is intended to replace the Avaya one-x Mobile 6.2 client. Hence Avaya One-X Mobile 6.2 and AC-iPhone 2.1 in CES will not work if both the clients are logged in simultaneously. Only one client login at a time is permitted. However the following features that are part of the Avaya one-x Mobile 6.2 are not supported with AC-iPhone 2.1 o VIP list and VIP call filtering o Admin Settings : Require login each time one-x Mobile is launched on mobile device Due to the following Avaya Aura Communication Manager defect defsw (MDA bridge in scenario causes CM reset/mcd), join button is disabled by default. It can be enabled using auto configuration file only. However please ensure that the Communication Manager version installed is or higher before enabling join via the auto-configuration. Supported Devices and ios Matrix ipad 2 ipad 3 ipad 4 ipad Mini ipad Mini 2 ipad Mini 3 ipad Air iphone Air 2 iphone 4S iphone 5 iphone 5C iphone 5S iphone 6 iphone 6 + ipod 5 th Gen ios 9.x 10.0 Note - Avaya tests with new ios versions as soon they are made available to the ios Developer community. The most recent tested version is ios Certificate Requirements- 9 September 20, 2016

10 Please use the following document for certificate requirement and deployment Multi-Service Deployment Considerations: - Interoperability 10 September 20, 2016

11 Product Name Release Avaya one-x Client Enablement Services Server (one-x CES Server) Avaya Aura Communication Manager Avaya Aura Session Manager Avaya Aura System Manager Avaya Aura Communication Manager Messaging (AA 6.2 FP2), (AA 6.2 FP3), AA (AA 6.2 FP3), 6.3.8(AA 6.2 FP4), AA (AA 6.2 FP3), 6.3.8(AA 6.2 FP4), AA Avaya Midsize Enterprise Server 6.2 Avaya Aura Conferencing Avaya Aura Messaging 7.2.2, , Avaya Communicator for ipad 2.0 Avaya Communicator for Windows 2.1 Avaya Communicator for Android 2.1 Avaya One-X Mobile for SIP ios 6.2.x 11 September 20, 2016

12 Avaya IP Deskphones 96x1 release 6.4, 6.5 (SIP and H.323) Avaya Session Border Controller for Enterprise 6.2 FP1, 6.3 Avaya Communicator for iphone Release 2.1 Caveats / Known issues Caveats Caveat Workaround Call sometimes disconnects after an active call is handed off from GSM (EC500) to Wi-Fi and 3G+ Mobile Data Networks(SIP) Active call disconnects when the session manager failbacks after a failover when the call is active throughout the failover and failback. None None AC iphone in EC500 mode cannot make new call while on active cellular call User might get 2 calls, one over VoIP and one over cellular for every incoming call. Call drops when user moves between corporate Wi-Fi and 3G+ Mobile data networks using SBC 301 Permanently moved SIP message is not supported. These one-x CES features are not provided by Avaya Communicator for iphone release 2.1 : None The admin needs to administer Extend Call button and enable EC500 for the user on the CM for the EC500 call suppression to work. (This has to be done irrespective if the user has EC500 mapping or ONEX mapping) Configure client with only SBC address such that all traffic (internal/external) is always routed through SBC. This configuration is better able to handle transitions between private and public networks. Login manually using the correct server IP or FQDN. See PSN# PSN004444u - VIP list and filtering 12 September 20, 2016

13 - Admin setting: Require login each time one-x Mobile is launched on mobile device EC500 call suppression does not work if the user is provisioned via the one-x CES server and gets an incoming call. EC500 call suppression for one-x calls is available only with CM version 6.3 SP6 and later. Known Issues Summary Workaround/Comments Contact name cannot be saved properly to local contacts when creating new contacts from Recents/Voice mail AC iphone MDA bridge in scenario causes CM reset Voice Mail SMS option not enabled/disabled properly AMM: Tap to dial from message for phone number do not work with IPOD/IPAD 1-way audio when hold-resume after 15 minutes One way voice path observed in inter CM P2P call between AC iphone and 96x1 H.323 hardphone Ringing cellular call declines the ringing VOIP call immediately Encryption is disabled on CM and SBC both, SBC- AC iphone hold button grey out in long duration call when user hold and resume the call. AC iphone in EC500 mode cannot make new call while on active cellular call The vibrations do not last to the end of the ringing call and it does not vibrate uniformly Skype calls drops on answer if AC iphone 2.1 client is in background Hold button greyed out intermittently while doing hold-resume in active call Incorrect audio device name shown when wired headphone device connected Add the contact name manually once the contact is created. Use CM version and above and enable join option through auto configuration When "address" and "Notify Me about" fields are entered, and switch is made ON, the toggle is shown ON, but if user navigates to other screen, switch becomes OFF but the feature is still enabled. To make it OFF - Make it ON and OFF. Dial the number from the contacts or recent screen. If this occurs. Drop the call and redial Ensure that the 96X1 firmware is the latest. Cellular call takes preference over voice call and all ringing voice call will drop in the presence of a cellular call It is recommended not to have Encryption disabled on CM and SBC This is an Apple Limitation This is an Apple Limitation This happens only for the first call. Subsequent skype calls work properly. Mute and unmute the call, after that hold button enables again The name of the speaker tab changes from iphone Speaker to iphone when a wired or Bluetooth head-set is paired. But it still does the function of selecting iphone Speaker. Also for 13 September 20, 2016

14 MDA- AAC conference call drops when user bridge-in call from AC iphone and ends the call from AC Windows CES call back not coming for deskphone when make outgoing call from CES mode. Changing of Bluetooth to speaker or vice versa often do not respond in active call screen Scratchy/Noise audio on call made to a PSTN extension when the call is routed via a SIP trunk over SBC with the near end having SRTP and the Far end on RTP.(works properly for ACW) SIP mode: cannot make a VOIP call from Enterprise contact details screen AC iphone as Transferred endpoint heard ring back tone as well as voice after transferee complete transfer option Intermittent issue with no audio in CM conference from first participant. wired and Bluetooth headset the audio section button is not highlighted as it is in the case of speaker. If user joins AAC conference with Avaya Communicator for Windows then AC-iPhone is not be used to bridge into the call as an MDA endpoint. Do not use Callback from deskphone option. Instead directly make a call from the deskphone or the VOIP phone Occurs only with Plantronics Bluetooth device and if change of device is done often. It is recommended that the user have secured SIP trunk while using the AC-iPhone 2.1 client. In case this is not available please use the Avaya one-x Mobile for SIP for ios client release 6.2 Use local contacts Seen on ios10, no work around Seen on ios9 & 10 randomly Special Instructions for admin AC-IPHONE MDA BRIDGE-IN SCENARIO CAUSES CM RESET/MCD ON CM RELEASE PRIOR TO 6.3.8(IT IS RESOLVED IN AVAYA AURA COMMUNICATION MANAGER VERSION 6.3.8) Bridge in from desk phone or from AC iphone causes MCD on CM when AC iphone client is involved in MDA scenario if you have the Avaya Aura Communication Manager version or prior installed. Workaround /Mitigation Remote line appearance Join button disabled by default on AC iphone 2.1 The default state show the active line appearance on the tab and the call menu screen, however the Join button will be greyed out (disabled) Join button can only be enabled by the configuration file. This gives administrative control over the situation. They can activate the feature via configuration file if they know CM is patched/updated with version or above 46xxsettings file has the following syntax to enable MDA Join button: Auto-config profile to enable the MDA Join button: SET ENABLE_MDA_JOIN 1 14 September 20, 2016

15 And the syntax to disable MDA Join button: SET ENABLE_MDA_JOIN 0 Technical Support Support for Mobile Client is available through the normal Avaya escalation process. If you encounter trouble with the clients: 1. Retry the action. Follow the instructions in written or online documentation carefully. 2. Check the documentation that came with your hardware for maintenance or hardware-related problems. 3. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available. 4. If you continue to have a problem, submit a trouble ticket to Avaya. When you request technical support, provide the following information: Configuration settings. Usage scenario, including all steps required to reproduce the issue. Screenshots. Copies of all logs related to the issue. All other information that you gathered when you attempted to resolve the issue. 15 September 20, 2016

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