Smart Business Communication Solutions. Simply Communicating

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1 Smart Business Communication Solutions Simply Communicating

2 Business communications leadership When it comes to business communications, you don t invest in technology. You invest in business improvement. For more than 30 years, thousands of businesses worldwide have invested in and relied on Mitel s market leading communication solutions to help them improve business performance. Mitel s award-winning solutions are designed to easily integrate with a wide variety of industry-specific business processes. Whether updating your existing phone system, enhancing your data network, or building a new communications solution from the ground up, Mitel s comprehensive portfolio of products, services and support gives you a choice of flexible, secure solutions that are simple to deploy and use and easy to manage. No matter where your business is in its growth cycle, Mitel solutions work with your existing investments to help move your business forward. Mitel. Simply Communicating. SIMPLY COMMUNICATING Rick Dell, President Mitel U.S.

3 SMART BUSINESS COMMUNICATION SOLUTIONS Mitel is a market leader in providing business communication solutions for organizations who want to: Global Reach Local Presence Powerful Partnerships Save Money Stay Connected Anytime, Anywhere Excel in Customer Service Be Green Leading provider of smart business communication solutions for organizations of all sizes... with standards-based IP platforms and applications that help you work better, faster, smarter; reduce operational costs; improve cash flow management; generate new revenue streams; and let you leverage your existing communications infrastructure as you transition to more advanced capabilities when your business needs dictate... with flexible work, mobility and collaboration tools that break down the barriers to effective communication... customer retention with 24/7 availability, first-call resolution, seamless connectivity, and monitoring and management tools to maximize your resources... with eco-friendly, IP-powered applications and products made from recyclable materials designed to use less electricity and help you lower carbon emissions and reduce energy costs Ship more IP telephony systems than anyone else in North America More than 100 locations in over 90 countries Partner network of more than 1,500 value-added resellers Strategic partnerships with industry leaders including Microsoft, Sun MicroSystems, HP ProCurve Networking, Brocade and VMware, to meet the needs of any environment and any customer

4 Given that unified communications has been central to Mitel s value proposition for several years, while many competitors have only incorporated it into their positioning over the past 18 months, the business-driven benefits resulting from these applications remain key differentiators. Intellicom Analytics, July 2008 Foundation for growth Leveraging more than 30 years of industry expertise, Mitel has developed a complete range of communications platforms designed to meet your needs during any phase of your business growth cycle. From standard PBX telephone systems to the latest software-driven communications, Mitel has the powerful, communications software, feature-rich platforms and phones to help businesses of any size communicate on a new level. SIMPLY COMMUNICATING

5 SMART BUSINESS COMMUNICATION SOLUTIONS Mitel Communications Director Mitel Communications Director call control software allows you to operate your communications system with flexibility, ease and reliability. This powerful software, with the embedded Mitel Dynamic Extension solution, runs on Mitel 3300 IP Communications Platform (ICP) or industry standard Sun Microsystems, HP and IBM servers. Mitel Applications Suite Mitel Applications Suite (MAS) lets you select and benefit from a rich set of advanced IP applications including Mitel Teleworker Solution, Mitel NuPoint Unified Messaging, Mitel Speech Auto-Attendant, Mitel Unified Communicator Mobile and Mitel Audio and Web Conferencing. Simplified management and single-server advantages translate into reduced time and cost reduction associated with initial deployment and ongoing management, all of which translate into more time focused on your business. Mitel Communications Suite The Mitel Communications Suite, a pre-integrated unified communications solution, allows Mitel s flagship 3300 ICP software to reside on Sun Microsystems servers. This solution preserves the features and functionalities of the traditional 3300 ICP and allows organizations to carry voice-based solutions on a Sun data infrastructure. Mitel Communications Suite is the ideal solution for customers who want to leverage their existing Sun infrastructure to deliver maximum value. Mitel Unified Communicator Advanced Mitel Unified Communicator (UC) Advanced is Mitel s award-winning unified communications client that integrates presence and availability, secure instant messaging, audio conferencing and web and video collaboration with the call control capabilities of your business communications system. UC Advanced also integrates with leading business productivity tools like Microsoft Exchange/Outlook and Office as well as IBM Lotus Notes. Mitel 5

6 Mitel 3300 IP Communications Platform (10 to 65,000 users) Award-winning Portfolio of IP and UC Solutions Mitel Dynamic Extension 2009 Best Practices Award for Global Enterprise Fixed Mobile Convergence (FMC) Product Differentiation Innovation Mitel Dynamic Extension 2009 CATA Alliance Innovation and Leadership Award Mitel Communications Suite 2008 INTERNET TELPHONY Product of the Year for Outstanding Business Value and Innovation Mitel Communications Suite 2008 INTERNET TELPHONY Product of the Year for Outstanding Business Value and Innovation Highly scalable IP-PBX that supports Mitel Communications Director, provides extensive features, and supports a wide range of innovative desktop devices and applications for medium-to-large enterprises ICP is an integral element of the Mitel communications platform portfolio of products that facilitate business-wide communication and collaboration, enhance workforce mobility and extend enterprise connectivity, improve client service and contact management, provide tools to manage communication overload, and reduce total cost of ownership. Mitel 5000 Communications Platform Offering advanced multimedia communications capabilities and substantial cost savings for businesses with up to 250 users, Mitel 5000 Communications Platform (CP) is based on open architecture interfaces and standard protocols, giving you the flexibility to tailor a system to suit your dynamic needs. Mitel Customer Interaction Solutions 2008 Product of the Year Customer Interaction Solutions Magazine Mitel Live Business Gateway 2008 Unified Communications Excellence Award Unified Communications Magazine Mitel 3000 Communications System (up to 52 users) The Mitel 3000 communications system provides big business communications capabilities for small businesses and residences. Features such as conferencing, centralized voice mail, and an automated attendant for greeting and routing incoming calls make communications more efficient and free you and your employees to focus on your core business. SIMPLY COMMUNICATING

7 SMART BUSINESS COMMUNICATION SOLUTIONS The Mitel solution is very flexible and provides us with the framework to deploy applications in the future. C. Gibbons, IS Manager Appliance Smart Mitel IP Phone Portfolio Mitel 7

8 Forecast: Virtual clouds, with better than live communications Mitel has made solid progress with respect to the implementation of a software-centric delivery and value model that strongly complements its ability to deliver comprehensive solutions targeted to the business benefits of specific customers. Intellicom Analytics, June 2009 From PBX boxes in the closet to virtual clouds at the desktop and in the data center, Mitel s reputation for innovation and communications leadership continues through the softwarecentric delivery of cost-effective, better than live communications solutions that help you: Reduce communications costs Improve employee efficiency and productivity Enhance responsiveness to customers, suppliers and partners Streamline IT management Lower total cost of ownership Your business, your choice One of the keys to business success is to stay flexible so you are ready to respond to changes, today and in the future. Mitel develops products and applications that work on all leading standards-based network infrastructures, so you can update your communication solutions over time and at your own pace, without disrupting or replacing existing infrastructure. This commitment to open standards also allows you to easily integrate solutions with your choice of best-in-breed business productivity applications such as IBM Lotus Notes/Lotus Domino, Sametime and Microsoft Exchange/Outlook, Office, OCS and Active Directory. It also simplifies the integration of your communications system with CRM, ERP or vertical applications, preserving your existing investments and transforming business processes to maximize productivity. With the powerful Mitel Communications Director software, you choose the platform (Mitel 3300 IP Communications Platform (ICP), IBM, SunTM, HP), the desktop integration (for example, Microsoft or IBM), and the applications you need. Your Mitel solution integrates these tools to extend their productivity, for more visual, more reliable business interactions, and a more efficient workforce. Mitel Unified Communicator (UC) Advanced integrates your communications networks, applications and devices. Then it works as a hub to add applications that can be tailored to each user role. SIMPLY COMMUNICATING

9 SMART BUSINESS COMMUNICATION SOLUTIONS Developing for the Future Designed with the end-user in mind Mitel unified communications solutions are built on a foundation of simplicity and integrate the power of voice, , unified messaging, mobility, presence, conferencing, collaboration, applications and more enabling faster, more effective communication. Mitel solutions allow for single-number access, making it easy to seamlessly transfer calls from your desk phone to your cell to a remote location with the click of a button. Our presence-based call handling functionality lets you define how incoming calls are routed according to your status, and graphic icons show staff availability at a glance and can even identify skill sets so customer calls are always routed to the most appropriate person. Productivity and customer responsiveness is enhanced with seamless access to your communications network and applications by mobile and remote employees who telework or service customers from geographically dispersed locations. Mitel helps you gain competitive advantage by enabling your business to keep pace with current and future communication trends as your needs dictate. Forward-thinking functionality One of the biggest trends today is the movement of voice, conferencing, collaboration and other capabilities to the data center, where voice is seen as just another application on the data network. Virtualization technologies converge communications with other IT services and systems within the enterprise. Virtualization allows companies to run Mitel Communications Director software and Mitel business communications applications on servers in the data center environment. When voice applications can run on standard servers, there is no need for specialized hardware, and communications can be even more secure by leveraging existing data center security practices. Other benefits of virtualization include reduced costs, consolidation of network infrastructure, lower power consumption, easier IT management and administration, faster deployment of new services, a smaller hardware footprint and improved business continuity. Mitel 9

10 The Mitel TeleCollaboration Solution (TCS) combines high-definition collaboration and affordable telepresece in a better than live telecollaboration that vies with face-to-face meetings. Mitel TCS is another application that builds on Mitel UC Advanced, where users choose the applications to build a customized solution that meets their unique needs. Tailored solutions to fit your evolving needs Whether your business is a local upstart or a publicly-traded global enterprise, Mitel s award-winning solutions are tailored to meet the evolving needs of your business to help you support, grow, simplify and protect your communications investment as your organization changes in response to market and customer demands. The value of a communications solution is different for every business, so we offer a broad choice of flexible, reliable, simple and secure products, applications and services from basic business phones to sophisticated unified communications, from pre-packaged to tailored applications, and from an outright capital purchase to a managed service to help enhance your business performance. In collaboration with our partners, Mitel develops integrated and innovative solutions, levering technology from industry leaders to create better solutions for our customers. SIMPLY COMMUNICATING

11 SMART BUSINESS COMMUNICATION SOLUTIONS Business Continuity Unplanned business disruptions can undermine the consistency and dependability of communication. Business disruptions and your ability to communicate don t have to result from big events with big consequences. But they will happen, and need to be planned for. Mitel s Business Continuity Solutions let you do just that, with a sound communications infrastructure to support business requirements for: Business Recovery Ensuring the reliability of the IP network to continue to work or recover rapidly during an unplanned interruption to business operations. Business Resumption Assuring that business operations can continue seamlessly within specified recovery period timeframes. Emergency Response In the event of an emergency related disruption ensuring that critical communications are supported throughout the crisis. Collaboration Mitel is reinventing how successful organizations gain competitive advantage by easily collaborating and communicating anytime, anywhere. Our goal is to deliver a rich, real-time communications environment that rivals or exceeds face-to-face communications such as secure, media rich, point-and-click collaboration tools with the ability to add or drop participants on the fly, and record, distribute or archive sessions as needed. Mitel delivers advanced applications for global communication and collaboration that: Enable intuitive communications and collaboration with individuals inside and outside of the organization Extend relevant and powerful communications and collaboration capabilities to mobile employees Improve decision making through better access to information and people Customer Interaction Mitel Customer Interaction Solutions help differentiate your company as a market leader and drive business improvements by integrating with how you do business and creating long-term, sustainable value. With valuable business reporting tools including Mitel Business Dashboard, which gives you both a complete real-time and historical view of what is happening on your Mitel communications system, our intelligent, user-friendly solutions help you: Deliver superior customer service while controlling contact center costs Support first-time issue resolution, personalized service and improved customer retention Facilitate easy access to the right skills, at the right time, wherever and whenever they are needed Leverage a distributed workforce to provide customer service from anywhere Empower employees to resolve issues efficiently and effectively and improve the customer experience Reduce the impacts of churn by providing flexible working capabilities that increase employee loyalty and help protect your investments in training and recruitment Mobility Where you are should not dictate how you work. From corridor warrior to road warrior, Mitel Personal, Campus and Enterprise Mobility Solutions help you meet the increasing demands of today s mobile marketplace so you can attract and retain customers, stay connected and be green at the same time. With Mitel s Dynamic Extension, you can work from anywhere in the world. In fact, mobile workers can have up to eight devices as their business number a mobile phone, home phone, remote office phone, or on any other device they choose. Employees remain available and connected to your business, enabling More cost-effective communication Quicker problem resolution Faster decision making Peace of Mind Managed Services Mitel s Managed Services capabilities can provide you with a comprehensive communications solution designed specifically for your business to eliminate the risks and uncertainties associated with the ownership and management of today s advanced technology. Mitel TotalSolution Take the headaches and financial risk out of operating a communications system. For a fixed monthly fee, Mitel s TotalSolution program provides a comprehensive communications solution featuring: Fixed Costs for Up to Eight Years: Eliminates communications-related financial risk and simplifies planning and budgeting Simple Administration: Single-point-of-contact for complete management of your communications infrastructure Managed Growth: Free software upgrades and guaranteed rates of expansion keep costs down, even as capacity and functionality grow with your business Mitel NetSolutions Mitel s NetSolutions team can provide an expansive range of carrier and connectivity products, such as MPLS networks, long distance and local loops, and data network services. Through NetSolutions strong relationships with leading service providers, you can also take advantage of significantly reduced tariff rates. Mitel DataNet/CommSource Mitel s DataNet organization provides comprehensive data network planning, equipment, installation, configuration, build out, monitoring and service. Mitel s CommSource division provides a host of technologies and peripherals for your business including analog and cordless phones; audio conferencing bridges and accessories; call accounting; call logging/recording; computer telephony products; data equipment; headsets; message-on-hold; paging equipment; power protection and backup; premise wireless and videoconferencing systems; and other accessories. Mitel 11

12 Global Headquarters U.S. EMEA CALA Asia Pacific Tel: +1(613) Fax: +1(613) Tel: +1(480) Fax: +1(480) Tel: +44(0) Fax: +44(0) Tel: +1(613) Fax: +1(613) Tel: Fax: For more information on our worldwide office locations, visit our website at THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains. M MITEL (design) is a registered trademark of Mitel Networks Corporation. All other products and services are the registered trademarks of their respective holders. Copyright 2009, Mitel Networks Corporation. All Rights Reserved.