Getting in Gear with the Service Catalog
|
|
|
- Amelia Robbins
- 5 years ago
- Views:
Transcription
1 Getting in Gear with the Service Catalog How an actionable Service Catalog can drive Service Management adoption, improve Customer Satisfaction and provide a Return On Investment......And do it quickly
2 Introductions
3 Hello I m Mark Galligan I work at First American Financial 25+ years (yikes!) IT operations experience I m here today to share with you some of the successes we ve had with our ITSM program and our Service Catalog
4 People, Process & Tool I get the privilege to represent a group of people who knew there was a better way...
5 What We Do and Where Provide comprehensive title insurance, closing / settlement, property data and technology solutions Provide insurance and home warranty products that offer important protection for your families most valuable asset Offer a variety of personal estate, financial, retirement, tax planning and securities management alternatives Facilitate simple and complex residential, commercial and industrial real estate transactions inside and outside the United States 3,143 counties and 60 countries
6 Challenges
7 IT Operations Contribution to Our Business Access Privilege Application Support Communication Cellular, Network, Telephony Facilities Management IT Provisioning Desktops, Laptops, Network, Servers, Storage Messaging and Collaboration Service Desk
8 But how well was the Contribution received? High call volume, staff over tasked Long hold times, high abandon rates Fulfillment requests managed by tribal knowledge Late, incomplete work Unpredictable levels of service
9 An Approach to IT Service
10 IT Service Management Our way to improve the value of the services we provide Define our services and items Organize our work Establish service levels and a common framework that is used by others
11 Where to focus? The Service Catalog An IT storefront Offer your most frequently ordered items Provide a method to make a generic request Report incidents too! Drives other ITSM practices like Service Level Management and influences Incident and Service Request disciplines
12 Mapping out how you really do the things you do Start with the most frequently requested Service Requests - the Top 10 if you will Get your Experts together Involve all groups that have a stake in the delivery of the item or service Realize that it s going to take a few iterations to figure it out Don t let the perfect become the enemy of the good and I wouldn t suggest starting with IT Provisioning for New Employees
13 Our Service Catalog
14 Where we are today
15 Where we are today
16 Where we are today
17 Driven by Workflow
18 Running the Numbers
19 Calls to the Service Desk Calls Jan 2011 Feb 2011 Mar 2011 Apr 2011 May 2011 Jun 2011 Jul 2011 Aug 2011 Sep 2011 Oct 2011 Nov 2011 Dec 2011 Jan 2012 Feb 2012 Mar 2012 Date Apr 2012 May 2012 Jun 2012 Jul 2012 Aug 2012 Sep 2012 Oct 2012 Nov 2012 Dec 2012 Jan 2013 Feb 2013 Mar 2013 Apr 2013 May 2013 Service Desk Calls
20 Service Desk ASA Average Speed to Answer in Seconds Jan 2011 Feb 2011 Mar 2011 Apr 2011 May 2011 Jun 2011 Jul 2011 Aug 2011 Sep 2011 Oct 2011 Nov 2011 Dec 2011 Jan 2012 The Service Catalog Debuts Feb 2012 Mar 2012 Date Apr 2012 May 2012 Jun 2012 Jul 2012 Aug 2012 Sep 2012 Oct 2012 IT Provisioning for New Employees Nov 2012 Dec 2012 Jan 2013 Feb 2013 Mar 2013 Apr 2013 May 2013 Service Desk Calls
21 Calls & ASA Calls ASA in Seconds Jan 2011 Feb 2011 Mar 2011 Apr 2011 May 2011 Jun 2011 Jul 2011 Aug 2011 Sep 2011 Oct 2011 Nov 2011 Dec 2011 Jan 2012 Feb 2012 Mar 2012 Apr 2012 May 2012 Jun 2012 Jul 2012 Aug 2012 Sep 2012 Oct 2012 Nov 2012 Dec 2012 Jan 2013 Feb 2013 Mar 2013 Apr 2013 May 2013 Date Service Desk Calls Average Speed to Answer 0
22 Incidents Incidents Jan 2011 Feb 2011 Mar 2011 Apr 2011 May 2011 Jun 2011 Jul 2011 Aug 2011 Sep 2011 Oct 2011 Nov 2011 Dec 2011 Jan 2012 Feb 2012 Mar 2012 Apr 2012 May 2012 Jun 2012 Jul 2012 Aug 2012 Sep 2012 Oct 2012 Nov 2012 Dec 2012 Jan 2013 Feb 2013 Mar 2013 Apr 2013 May 2013 Jun 2013 Date Incidents
23 Service Requests Requests Jan 2011 Feb 2011 Mar 2011 Apr 2011 May 2011 Jun 2011 Jul 2011 Aug 2011 Sep 2011 Oct 2011 Nov 2011 Dec 2011 Jan 2012 Feb 2012 Mar 2012 Apr 2012 Date May 2012 Jun 2012 Jul 2012 Aug 2012 Sep 2012 Oct 2012 Nov 2012 Dec 2012 Jan 2013 Feb 2013 Mar 2013 Apr 2013 May 2013 Jun 2013 Service Requests Catalog Task
24 IT Provisioning for New Hires Provisioning Requests Provisioning Tasks Sep 2012 Oct 2012 Nov 2012 Dec 2012 Jan 2013 Feb 2013 Mar 2013 Apr 2013 May 2013 Jun 2013 Date Employee s Provisioned Sep 2012 Oct 2012 Nov 2012 Dec 2012 Jan 2013 Feb 2013 Mar 2013 Apr 2013 May 2013 Jun 2013 Date Employee Provisioning Tasks
25 Service Integrations
26 Integrations Desktop VAR Paging Notification System Customer Survey System 3rd Party Support Desktop Configuration Manger Knowledge Management Content USPS UPS FedEx (coming soon) Old Ticketing System Network Monitoring ITSM Tool Server Monitoring Identity Manager Active Directory HR System
27 What s New / Next IT Provisioning for temporary employees Automated software delivery Bi-directional integration with System Center Automated paging and recording with xmatters Look and feel of Corporate website with CMS
28 Some of the Before and After December 2011 Present Catalog Items SLA Documented for Incidents Documented for Incidents Documented for Items and Svcs Measured Reported Managed Tasks Managed by an Orchestrated Workflow Active IT Provisioning for New Employees 120 per month 390 per month Service Desk Average Speed to Answer 3 Minutes 1 Minute Information / Data Disparate locations, hard to get at it, opinion driven Mostly in one location, easy to access, data driven
29 The Service Desk that had difficulties answering the phone in Won industry recognition in 2012!
30 Thank you for your time!
software.sci.utah.edu (Select Visitors)
software.sci.utah.edu (Select Visitors) Web Log Analysis Yearly Report 2002 Report Range: 02/01/2002 00:00:0-12/31/2002 23:59:59 www.webtrends.com Table of Contents Top Visitors...3 Top Visitors Over Time...5
SESSION 206 Wednesday, November 2, 11:30am - 12:30pm Track: People, Culture and Value
SESSION 206 Wednesday, November 2, 11:30am - 12:30pm Track: People, Culture and Value The Value of ITSM: An Executive Perspective Anthony Iorio Former, Senior Vice President, Information Technology Group
This report is based on sampled data. Jun 1 Jul 6 Aug 10 Sep 14 Oct 19 Nov 23 Dec 28 Feb 1 Mar 8 Apr 12 May 17 Ju
0 - Total Traffic Content View Query This report is based on sampled data. Jun 1, 2009 - Jun 25, 2010 Comparing to: Site 300 Unique Pageviews 300 150 150 0 0 Jun 1 Jul 6 Aug 10 Sep 14 Oct 19 Nov 23 Dec
Say Goodbye to Enterprise IT: Welcome to the Mobile First World. Sean Ginevan, Senior Director, Strategy Infosecurity Europe
Say Goodbye to Enterprise IT: Welcome to the Mobile First World Sean Ginevan, Senior Director, Strategy Infosecurity Europe - 2015 Sean Ginevan Sr. Director, Strategy, MobileIron Linkedin.com/in/sginevan
Previous Intranet Initial intranet created in 2002 Created solely by Information Systems Very utilitarian i Created to permit people to access forms r
ACHIEVA Cafe Steve McDonell Previous Intranet Initial intranet created in 2002 Created solely by Information Systems Very utilitarian i Created to permit people to access forms remotely Not much content
SkilMatch documentation for adding, changing and deleting Affordable Care Act (ACA) Tracking Codes (TCs) for employees (EEs). Command "ACADATUPD".
SkilMatch documentation for adding, changing and deleting Affordable Care Act (ACA) Tracking Codes (TCs) for employees (EEs). Command "ACADATUPD". Abbreviations used in this documentation: ACA = Affordable
ERS IT Portfolio Report
Administration and Operations Committee ERS IT Portfolio Report January 21 st, 2014 1 Agenda Information Technology Projects Summary 2013 End of Year Metrics Project Management Office CMERS Website Applications
All King County Summary Report
September, 2016 MTD MARKET UPDATE Data Current Through: September, 2016 18,000 16,000 14,000 12,000 10,000 8,000 6,000 4,000 2,000 0 Active, Pending, & Months Supply of Inventory 15,438 14,537 6.6 6.7
IT Services Executive Summary May 2017 1631 Incidents KPI As expected, the trend for a majority (1631) (4365) Incidents 78% Volumes Requests Requests 94% (4) (158) P1 Inc. 50% 4365 P2 Inc. 88% 2211 Phone
Asks for clarification of whether a GOP must communicate to a TOP that a generator is in manual mode (no AVR) during start up or shut down.
# Name Duration 1 Project 2011-INT-02 Interpretation of VAR-002 for Constellation Power Gen 185 days Jan Feb Mar Apr May Jun Jul Aug Sep O 2012 2 Start Date for this Plan 0 days 3 A - ASSEMBLE SDT 6 days
SCI - software.sci.utah.edu (Select Visitors)
SCI - software.sci.utah.edu (Select Visitors) Web Log Analysis Yearly Report 2004 Report Range: 01/01/2004 00:00:00-12/31/2004 23:59:59 www.webtrends.com Table of Contents Top Visitors...3 Top Visitors
Decision Making Information from Your Mobile Device with Today's Rockwell Software
Decision Making Information from Your Mobile Device with Today's Rockwell Software PUBLIC Rockwell Automation TechED 2016 @ROKTechED #ROKTechED Copyright 2016 Rockwell Automation, Inc. All Rights Reserved.
COURSE LISTING. Courses Listed. with Governance, Risk and Compliance (GRC) SAP BusinessObjects. 19 February 2018 (15:13 GMT) GRC100 -
with Governance, Risk and Compliance (GRC) SAP BusinessObjects Courses Listed GRC100 - GRC300-10.0 C_GRCAC_10 - SAP Certified Application Associate - SAP BusinessObjects Access Control 10.0 Page 1 of 12
IT Services Executive Summary June 2016 KPI (1678) (5149) Incidents 85% Requests 87% (26) (270) P1 Inc. 35% Volumes 1678 5149 Incidents Requests P2 Inc. 90% 2191 Phone The P1 KPI was heavily impacted by
Seattle (NWMLS Areas: 140, 380, 385, 390, 700, 701, 705, 710) Summary
September, 2016 MTD MARKET UPDATE Data Current Through: September, 2016 (NWMLS Areas: 140, 380, 385, 390,, 701, 705, 710) Summary Active, Pending, & Months Supply of Inventory 5,000 4,500 4,000 3,500 4,091
Seattle (NWMLS Areas: 140, 380, 385, 390, 700, 701, 705, 710) Summary
October, 2016 MTD MARKET UPDATE Data Current Through: October, 2016 (NWMLS Areas: 140, 380, 385, 390,, 701, 705, 710) Summary Active, Pending, & Months Supply of Inventory 4,500 4,000 3,500 4,197 4,128
Smartphone Service Policy
Academic Services Exeter IT Desktop Support Smartphone Service Policy Document reference: Document type: Document status: Review period: DS015 Desktop Support Policy Live Six months Next review date: 31
Seattle (NWMLS Areas: 140, 380, 385, 390, 700, 701, 705, 710) Summary
November, 2016 MTD MARKET UPDATE Data Current Through: November, 2016 (NWMLS Areas: 140, 380, 385, 390,, 701, 705, 710) Summary 4,000 3,500 3,000 2,500 2,000 1,500 1,000 500 0 Active, Pending, & Months
ACTIVE MICROSOFT CERTIFICATIONS:
Last Activity Recorded : August 03, 2017 Microsoft Certification ID : 2069071 JESSE WIMBERLEY 5421 33RD CT SE LACEY, Washington 98503 US jesse.wimberley@gmail.com ACTIVE MICROSOFT CERTIFICATIONS: Microsoft
IPEX The next version
IPEX The next version A preview of ongoing work to redesign the IPEX website Jerry Hilbert European Parliament, DG ITEC (DIT) INTRODUCTION IPEX is An EU inter-parliamentary network of correspondents to
San Francisco Department of Public Health. IT and Epic Project Update
San Francisco Department of Public Health IT and Epic Project Update Health Commission, April 16, 2019 IT: Infrastructure Accomplishments Sweeping Improvements Across DPH Thousands of devices are Epic
Council, 26 March Information Technology Report. Executive summary and recommendations. Introduction
Council, 26 March 2014 Information Technology Report Executive summary and recommendations Introduction This report sets out the main activities of the Information Technology Department since the last
DAS LRS Monthly Service Report
DAS LRS Monthly Service Report Customer Service Manager : Diploma Aggregation Service : Daniel Ward Project/document reference : DAS LRS 2010-12 Issue : 1.0 Issue date : 17 th January 2011 Reporting Period
PROFESSIONAL CERTIFICATES AND SHORT COURSES: MICROSOFT OFFICE. PCS.uah.edu/PDSolutions
PROFESSIONAL CERTIFICATES AND SHORT COURSES: MICROSOFT OFFICE PCS.uah.edu/PDSolutions 256.824.4430 THE VALUE OF MICROSOFT TRAINING Today s professional workforce is expected to possess intermediate to
ICT PROFESSIONAL MICROSOFT OFFICE SCHEDULE MIDRAND
ICT PROFESSIONAL MICROSOFT OFFICE SCHEDULE MIDRAND BYTES PEOPLE SOLUTIONS Bytes Business Park 241 3rd Road Halfway Gardens Midrand Tel: +27 (11) 205-7000 Fax: +27 (11) 205-7110 Email: gauteng.sales@bytes.co.za
UK Link Committee Meeting. Xoserve Report Pack. Meeting Date: 12 th January 2017 Reporting Month: December 2016
UK Link Committee Meeting Xoserve Report Pack Meeting Date: 12 th January 2017 Reporting Month: December 2016 Authors (for this version): Amjad Hussain Version: V1.0 Date: 10 th January 2017 Xoserve Reports
Induction Guide for Casual Employees. Creating a University of Melbourne Account & Themis Account
The following user guide will assist all casual staff in setting up their University email address, the University preferred method of communication and their Themis Financials account to enable casual
Access Control and Physical Security Management. Contents are subject to change. For the latest updates visit
Access Control and Physical Security Management Page 1 of 6 Why Attend Today s security landscape requires individuals and businesses to take the threat to safety and security seriously. Safe and secure
2012 GM Training Certification. (Non-Technician)
2012 GM Training Certification (Non-Technician) 2012 GM Training Certification (Non-Technician) What is GM Training? GM Training is a subscription-based training system available to all GM dealers. GM
REPORT ON TELECOMMUNICATIONS SERVICE QUALITY WINDSTREAM FLORIDA, INC.
REPORT ON TELECOMMUNICATIONS SERVICE QUALITY For WINDSTREAM FLORIDA, INC. Alachua, Brooker, High Springs, Melrose, and Waldo s February 4 March 14, 2008 Division of Service, Safety & Consumer Assistance
The CPA Exam and Requirements. Adapted and modified from material originally created by David Reinus.
The CPA Exam and Requirements Adapted and modified from material originally created by David Reinus. An extra $1,024,870 with a CPA license. Education Exam Experience Every state is unique Step 5 Step
Nokia TVWS trial network
Nokia TVWS trial network 16.02.2012 Niko Kiukkonen, Radio systems Lab, Nokia Research Center 1 Nokia 2011 TVWS_trial.pptx v. 0.1 2012-02-16 NKi Document ID Background Long history of Cognitive radio and
e-sens Nordic & Baltic Area Meeting Stockholm April 23rd 2013
e-sens Nordic & Baltic Area Meeting Stockholm April 23rd 2013 Objectives of the afternoon parallel tracks sessions 2 Meeting objectives High level: Identification of shared interests with emphasis on those
IT Updates. Maryland Health Benefit Exchange Board Meeting April 15, Presented by: Isabel FitzGerald Secretary, DoIT
IT Updates Maryland Health Benefit Exchange Board Meeting April 15, 2014 Presented by: Isabel FitzGerald Secretary, DoIT A service of Maryland Health Benefit Exchange Agenda Overview of process for CT
Section 1.2: What is a Function? y = 4x
Section 1.2: What is a Function? y = 4x y is the dependent variable because it depends on what x is. x is the independent variable because any value can be chosen to replace x. Domain: a set of values
Customer Forum. Access to Data. Author, Department. 26 April 2018
Customer Forum Access to Data Author, Department 26 April 2018 Context Today, more data is being generated, with more interest in it, and more applications for it AusNet Services aims to be a provider
Automatic Renewal Using DIY Technology to Create an Improved Patron Experience
Using DIY Technology to Create an Improved Patron Experience Samantha Jekot-Graham, Patron Experience Lead Phil Feilmeyer, System Integration What is automatic renewal? A service that automatically renews
Certificate in Security Management
Certificate in Security Management Page 1 of 6 Why Attend This course will provide participants with an insight into the fundamentals of managing modern and effective security operations. It will address
Sophos Central for partners and customers: overview and new features. Jonathan Shaw Senior Product Manager, Sophos Central
Sophos Central for partners and customers: overview and new features Jonathan Shaw Senior Product Manager, Sophos Central What is Sophos Central? Partner Dashboard Admin Self Service Allows Partners to
HPE Security Data Security. HPE SecureData. Product Lifecycle Status. End of Support Dates. Date: April 20, 2017 Version:
HPE Security Data Security HPE SecureData Product Lifecycle Status End of Support Dates Date: April 20, 2017 Version: 1704-1 Table of Contents Table of Contents... 2 Introduction... 3 HPE SecureData Appliance...
Work to establish standard ENTSOE STAKEHOLDER COMMITTEE 1
Work to establish standard EN50549-1 EN50549-2 EN50549-10 2017-03-14 ENTSOE STAKEHOLDER COMMITTEE 1 SOMMAIRE Summary Key points TC8X / WG31 01 Schedule1 TC8X / approach1 02 03 Next steps 04 Others considerations1
WHO SHOULD ATTEND? ITIL Foundation is suitable for anyone working in IT services requiring more information about the ITIL best practice framework.
Learning Objectives and Course Descriptions: FOUNDATION IN IT SERVICE MANAGEMENT This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle
Monthly SEO Report. Example Client 16 November 2012 Scott Lawson. Date. Prepared by
Date Monthly SEO Report Prepared by Example Client 16 November 212 Scott Lawson Contents Thanks for using TrackPal s automated SEO and Analytics reporting template. Below is a brief explanation of the
Optimizing Field Operations. Jeff Shaner
Optimizing Field Operations Jeff Shaner Field GIS Taking GIS Beyond the Office Collecting Data Reporting Observations Managing Work Connecting the Field with the Enterprise Workforce for ArcGIS Field workforce
IT Services Executive Summary August 2017 KPI (974) (4106) Incidents 89% Requests 95% (4) (100) P1 Inc. 80% P2 Inc. 80% Incident and Service Request KPIs were expected to breach mainly due to the resourcing
REPORT TO THE 2012 LEGISLATURE SEMI-ANNUAL REPORT ON HAWAI I CANCER RESEARCH SPECIAL FUND HRS 304A-2168
REPORT TO THE 2012 LEGISLATURE SEMI-ANNUAL REPORT ON HAWAI I CANCER RESEARCH SPECIAL FUND HRS 304A-2168 April 2012 REPORT TO THE 2012 HAWAI I STATE LEGISLATURE Hawai i Cancer Research Special Fund Semi-Annual
Microsoft Technical Training Public Class Schedules Year 2019
Microsoft Technical Training View Class Schedules by Categories Below 1. Windows Server 2016 2. Windows Server 2012 3. Azure Windows 10 Skype for Business 2015 Power BI 4. SQL Server 5. Exchange Server
Powering Your Website Content with Magento PageBuilder
Powering Your Website Content with Magento PageBuilder Olena Tkacheva Product Manager Magento Adobe Company tkacheva@adobe.com John Hughes Head of Magento Fisheye Media Ltd. johnh@fisheyehq.com Experience-driven
San Joaquin County Emergency Medical Services Agency
San Joaquin County Emergency Medical Services Agency http://www.sjgov.org/ems Memorandum TO: All Interested Parties FROM: Rick Jones, EMS Analyst DATE: January, 19 Mailing Address PO Box French Camp, CA
Service Excellence by Design. Tom Floodeen Vice President & General Manager Customer Support Division Mentor Graphics Corporation
Service Excellence by Design Tom Floodeen Vice President & General Manager Customer Support Division Mentor Graphics Corporation A Culture of Service A A business absolutely devoted to service will have
More Binary Search Trees AVL Trees. CS300 Data Structures (Fall 2013)
More Binary Search Trees AVL Trees bstdelete if (key not found) return else if (either subtree is empty) { delete the node replacing the parents link with the ptr to the nonempty subtree or NULL if both
San Francisco Housing Authority (SFHA) Leased Housing Programs October 2015
San Francisco Housing Authority (SFHA) Leased Housing Programs October 2015 Table of Contents Program Utilization Summary 3 PIC Reporting Rate 4-5 Operational Updates Recertifications and Inspections 6-7
The CPA Exam and Requirements. Adapted and modified from material originally created by David Reinus.
The CPA Exam and Requirements Adapted and modified from material originally created by David Reinus. An extra $1,024,870 with a CPA license. Education Exam Experience Every state is unique Step 1 Step
COURSE LISTING. Courses Listed. with SAP Hybris Marketing Cloud. 24 January 2018 (23:53 GMT) HY760 - SAP Hybris Marketing Cloud
with SAP Hybris Marketing Cloud Courses Listed HY760 - SAP Hybris Marketing Cloud C_HYMC_1702 - SAP Certified Technology Associate - SAP Hybris Marketing Cloud (1702) Implementation Page 1 of 12 All available
A CMMS CASE STUDY: NEXGEN BOOSTS MAINTENANCE EFFICIENCY AND LABOR PRODUCTIVITY FOR CMSA
A CMMS CASE STUDY: NEXGEN BOOSTS MAINTENANCE EFFICIENCY AND LABOR PRODUCTIVITY FOR CMSA ABOUT CMSA Operational since 1985, the Central Marin Sanitation Agency (CMSA) operates the largest wastewater treatment
COURSE LISTING. Courses Listed. Training for Database & Technology with Modeling in SAP HANA. 20 November 2017 (12:10 GMT) Beginner.
Training for Database & Technology with Modeling in SAP HANA Courses Listed Beginner HA100 - SAP HANA Introduction Advanced HA300 - SAP HANA Certification Exam C_HANAIMP_13 - SAP Certified Application
Putting Customers at the Heart of our Business
Putting Customers at the Heart of our Business Expertise at Work Our commitment to service excellence - ITIL PSU follows the globally recognised ITIL (Information Technology Infrastructure Library) best
National Aeronautics and Space Admin. - FTP Site Statistics. Top 20 Directories Sorted by Disk Space
National Aeronautics and Space Admin. - FTP Site Statistics Property Value FTP Server ftp.hq.nasa.gov Description National Aeronautics and Space Admin. Country United States Scan Date 26/Apr/2014 Total
BEST PRACTICE GUIDE ON THE USE OF THE ELECTRONIC COMMON TECHNICAL DOCUMENT
CMD(h) BEST PRACTICE GUIDE ON THE USE OF THE ELECTRONIC COMMON TECHNICAL DOCUMENT (ectd) IN THE MUTUAL RECOGNITION AND DECENTRALISED PROCEDURES April 2008 in the MRP/DCP April 2008 Page 1/29 TABLE OF CONTENTS
Banner 9 Overview and Transition timeline August Edgar Coronel Paddy Wong
Banner 9 Overview and Transition timeline August 2018 Edgar Coronel Paddy Wong v1 Banner Basics Banner 9 Overview Single Sign On Begin Transition! Using Banner 9 Demo Agenda Banner Basics Banner Forms
More BSTs & AVL Trees bstdelete
More BSTs & AVL Trees bstdelete if (key not found) return else if (either subtree is empty) { delete the node replacing the parents link with the ptr to the nonempty subtree or NULL if both subtrees are
NMOSE GPCD CALCULATOR
NMOSE CALCULATOR It should be noted that all the recorded data should be from actual metered results and should not include any estimates. Gallons per Capita - v2.4 Beta Release Date: Mar, 16, 29 This
Advancing the Art of Internet Edge Outage Detection
Advancing the Art of Internet Edge Outage Detection ACM Internet Measurement Conference 2018 Philipp Richter MIT / Akamai Ramakrishna Padmanabhan University of Maryland Neil Spring University of Maryland
Polycom Advantage Service Endpoint Utilization Report
Polycom Advantage Service Endpoint Utilization Report ABC Company 9/1/2018-9/30/2018 Polycom, Inc. All rights reserved. SAMPLE REPORT d This report is for demonstration purposes only. Any resemblance to
Uptime and Proactive Support Services
Uptime and Proactive Support Services We ll accelerate your journey to sustainable IT optimisation and ensure that your technology is delivering all that it can. We ll keep your IT infrastructure up and
Countermeasures against Mobile spam
8 July, 2004 Countermeasures against Mobile spam ~ Legislation and Self-regulation ~ Toshihiko SHIBUYA, Deputy Director Telecommunications Consumer Policy Division, Telecommunications Bureau, Ministry
Understanding and Exploiting Texting Technology. Mike Whaley & Kelly Van Hill PHFE WIC Program Local Agency California WIC Program
Understanding and Exploiting Texting Technology Mike Whaley & Kelly Van Hill PHFE WIC Program Local Agency California WIC Program Our Overall Enrollment in Texting At some clinics over 90% on texting We
ACTIVE MICROSOFT CERTIFICATIONS:
Last Activity Recorded : July 20, 2017 Microsoft Certification ID : 2665612 MARC GROTE Wittorfer Strasse 4 Bardowick, Lower Saxony 21357 DE marc.grote@it-consulting-grote.de ACTIVE MICROSOFT CERTIFICATIONS:
Travellers reviews impact on destination brands. Jonathan Howlett VP Global Destination Marketing
Travellers reviews impact on destination brands Jonathan Howlett VP Global Destination Marketing Evolution Of Travel The Users Take Control Advanced Discovery Plan & Have The Perfect Trip Source: Oyster.com
Polycom Advantage Service Endpoint Utilization Report
Polycom Advantage Service Endpoint Utilization Report ABC Company 3/1/2016-3/31/2016 Polycom, Inc. All rights reserved. SAMPLE REPORT d This report is for demonstration purposes only. Any resemblance to
CIMA Asia. Interactive Timetable Live Online
CIMA Asia Interactive Timetable 2017 2018 Live Online Version 1 Information last updated 09 October 2017 Please note: Information and dates in this timetable are subject to change. CIMA Cert BA Course
YTD Check Register CALDWELL ISD Sort by Check Number
YTD Register Sort by Number Page 1 of 120 000144 09-16-2015 00426 SHERRY L EDWARDS 199-00-2159.00-112-600000 D SEP WIRE MISCELLANEOUS 376.00 N 000145 09-16-2015 01442 TEXAS CHILD SUPPOR 199-00-2159.00-107-600000
Mpoli Archive - FTP Site Statistics. Top 20 Directories Sorted by Disk Space
Mpoli Archive - FTP Site Statistics Property Value FTP Server ftp.mpoli.fi Description Mpoli Archive Country Finland Scan Date 01/Nov/2015 Total Dirs 52,408 Total Files 311,725 Total Data 28.53 GB Top
App Economy Market analysis for Economic Development
App Economy Market analysis for Economic Development Mustapha Hamza, ISET Com Director mustapha.hamza@isetcom.tn ITU Arab Forum on Future Networks: "Broadband Networks in the Era of App Economy", Tunis
Academic Services. Exeter IT. Desktop Support
Academic Services Exeter IT Desktop Support Document reference: Document type: Document status: Review period: DS015 Desktop Support Policy Live Six months Next review date: 23 March 2012 DS015 - - v1.8
Spectrum Auction and the Case Study from Pakistan. Syed Ismail Shah, PhD Chairman, Pakistan Telecommunication Authority
Spectrum Auction and the Case Study from Pakistan Syed Ismail Shah, PhD Chairman, Pakistan Telecommunication Authority E-mail: ismail@pta.gov.pk Overview of the Presentation Spectrum Auctions History of
Interim Report Technical Support for Integrated Library Systems Comparison of Open Source and Proprietary Software
Interim Report Technical Support for Integrated Library Systems Comparison of Open Source and Proprietary Software Vandana Singh Assistant Professor, School of Information Science, University of Tennessee,
GWDG Software Archive - FTP Site Statistics. Top 20 Directories Sorted by Disk Space
GWDG Software Archive - FTP Site Statistics Property Value FTP Server ftp5.gwdg.de Description GWDG Software Archive Country Germany Scan Date 18/Jan/2016 Total Dirs 1,068,408 Total Files 30,248,505 Total
University of Osnabruck - FTP Site Statistics. Top 20 Directories Sorted by Disk Space
University of Osnabruck - FTP Site Statistics Property Value FTP Server ftp.usf.uni-osnabrueck.de Description University of Osnabruck Country Germany Scan Date 17/May/2014 Total Dirs 29 Total Files 92
Undergraduate Admission File
Undergraduate Admission File June 13, 2007 Information Resources and Communications Office of the President University of California Overview Population The Undergraduate Admission File contains data on
ITSM SERVICES. Delivering Technology Solutions With Passion
ITSM SERVICES Delivering Technology Solutions With Passion 02 CONTENTS OVERVIEW CLIENTS SOLUTIONS WHAT WE DO PROFESSIONAL SERVICES Overview IT Pillars is a dynamic company, which has served, over the past
FREQUENTLY ASKED QUESTIONS
DISTRICT 7030 WEBSITE FREQUENTLY ASKED QUESTIONS NB: THIS WILL BE REGULARLY UPDATED FOR YOUR INFORMATION. 1. This website works better with the following browsers: Internet Explorer (IE) and Google Chrome.
Quatius Corporation - FTP Site Statistics. Top 20 Directories Sorted by Disk Space
Property Value FTP Server ftp.quatius.com.au Description Quatius Corporation Country Australia Scan Date 03/Sep/2015 Total Dirs 133 Total Files 771 Total Data 9.61 GB Top 20 Directories Sorted by Disk
UAE PUBLIC TRAINING CALENDAR
UAE 102-R8.3 Primavera P6 Professional Fundamentals Rel 8.3 5 Abu Dhabi 4-Jan 8-Jan 19.5 106-R8.3 Primavera P6 Professional Advanced Rel8.3 3 Dubai 18-Jan 20-Jan 13.0 PMI-SP01 SP) Certification) 5 Abu
CAE Book Groups. Book Groups Handbook Your guide to running a successful CAE Book Group
CAE Book Groups Book Groups Handbook 2018 Your guide to running a successful CAE Book Group Contents CAE Book Groups Overview... 1 Book Groups: At a Glance... 1 Handling Your Book Boxes... 1 Enrolment
October Broward County Government Human Services Department. Community Partnerships Division FY2015 Provider Information
October 2014 Broward County Government Human Services Department Community Partnerships Division FY2015 Provider Information TOPICS Provider Resources Invoicing Quarterly Reports Other Required Reports
June 2012 First Data PCI RAPID COMPLY SM Solution
June 2012 First Data PCI RAPID COMPLY SM Solution You don t have to be a security expert to be compliant. Developer: 06 Rev: 05/03/2012 V: 1.0 Agenda Research Background Product Overview Steps to becoming
Obtaining and Managing IP Addresses. Xavier Le Bris IP Resource Analyst - Trainer
Obtaining and Managing IP Addresses Xavier Le Bris IP Resource Analyst - Trainer In This Talk 2 Getting IPv4 and IPv6 IPv4 Transfers Protecting Your Resources The RIPE Policy Development Process (PDP)
Unity Lab Services Training Courses the key to your laboratory s success Training Programme UK and Ireland, Dionex Products
Unity Lab Services Training Courses the key to your laboratory s success 2013 Training Programme UK and Ireland, Dionex Products Invest in Yourself People are the most valuable assets in any lab. Unity
2
May 2016 1 2 3 4 5 A. Consumer Confidence Index (CCI) - Consumer Confidence Index (CCI) - Current Economic Condition Index (CECI) - Consumer Expectation Index (CEI) Current Economic Condition Index - Current
ADVALO TRAINING SCHEDULE FOR THE YEAR Exadata Database Machine: 12c Administration Workshop Ed 1
ADVALO TRAINING SCHEDULE FOR THE YEAR 2017 STARTDATE DURATION COURSE NAME 22-Jan-17 22-Jan-17 29-Jan-17 29-Jan-17 29-Jan-17 5-Feb-17 5-Feb-17 5-Feb-17 19-Feb-17 19-Feb-17 19-Feb-17 5 Exadata Database Machine:
Eindhoven University of Technology - FTP Site Statistics. Top 20 Directories Sorted by Disk Space
Eindhoven University of Technology - FTP Site Statistics Property Value FTP Server ftp.tue.nl Description Eindhoven University of Technology Country Netherlands Scan Date 10/May/2014 Total Dirs 129 Total
Fluidity Trader Historical Data for Ensign Software Playback
Fluidity Trader Historical Data for Ensign Software Playback This support document will walk you through the steps of obtaining historical data for esignal into your Ensign Software program so that you
HPE Aruba. Course Training Year 2017 By IT Green
WLAN Design and Implementation The ClearPass Access Management System (BYOD) Airwave Fundamental Basic Monitor Aruba Networks HPE Aruba. Course Training Year 2017 By IT Green Course Training No. Course
UBS Data Center Efficiency Strategy
UBS Group Technology Public UBS Data Center Efficiency Strategy Steps in Efficiency, Automation leading to enabling the Cloud October 18, 2011 UBS one of the leading financial firms UBS draws on its 150-year
AVM Networks - FTP Site Statistics. Top 20 Directories Sorted by Disk Space
Property Value FTP Server ftp.avm.de Description AVM Networks Country Germany Scan Date 12/May/2014 Total Dirs 2,056 Total Files 2,698 Total Data 39.66 GB Top 20 Directories Sorted by Disk Space Name Dirs
Overview of ITU capacity building activities
Europe Centers of Excellence Steering Committee Meeting Copenhagen, Denmark 12 December 2017 Overview of ITU capacity building activities Mike Nxele Senior Human Capacity Building Officer, Human Capacity
AIMMS Function Reference - Date Time Related Identifiers
AIMMS Function Reference - Date Time Related Identifiers This file contains only one chapter of the book. For a free download of the complete book in pdf format, please visit www.aimms.com Aimms 3.13 Date-Time
2
March 2016 1 2 3 4 5 A. Consumer Confidence Index (CCI) - Consumer Confidence Index (CCI) - Current Economic Condition Index (CECI) - Consumer Expectation Index (CEI) Current Economic Condition Index -
2
February 2015 1 2 3 4 5 A. Consumer Confidence Index (CCI) - Consumer Confidence Index (CCI) - Current Economic Condition Index (CECI) - Consumer Expectation Index (CEI) Current Economic Condition Index