Meeting Center Pro. Event Center. Meeting Center Std. Sales Center. Training Center. Support Center. SMART tech

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1 Operating System WIN 98, Me, NT, 2000, XP Mac OS X Solaris 8, 9 RedHat Linux 8.x, 9.x Java Downloader Java Client MSI Installer Core Features Presentation /Document Sharing UCF: PPT Animations/Transitions Meeting Std. Meeting Pro Sales Event Training Support SMART tech 3,6,7,8 UCF: Flash, Streaming Audio/Video, WebEx Recordings 3,4 Full Screen Viewing And Zooming Share Multiple Documents At Once Share Whiteboard Application Sharing Application Sharing w/ Remote Control Share Web Browser Share Web Browser w/ Remote Control Share Web Content Desktop Sharing Desktop Sharing w/ Remote Control Annotation File Transfer Polling Video 3 Chat Record 1 View Recordings 3 Record & Playback Editor 7 (All Other Svcs. Avail. on Windows & MAC Only My WebEx Online Reports Outlook Integration 1 Unlisted Meetings Site Administration Schedule Meeting Wizard Right Click Document & Share 1 Notes 3,4,6,7,8,9 Meeting Transcript 1 Attendee Join Before Host icalendar Schedule on Behalf of Host Floating Participant Window 1 Localization 1 (French, German, Simp & Trad Chinese, and Japanese) Localization (Swedish,

2 Korean, Spanish) Online Product Training PowerPanels-Application & Desktop Share PowerPanels in Meeting Manager Notifications Seamless Sharing Transitions QuickStart Sharing Mode Icons Universal Annotation Floating Icon Tray Specialized Features Auto-screen Resolution Adjust Auto-play Presentation Alternate Host Team Roles Sales Team Picture Sales Team Entrance Invite Subject Matter Experts Personalized s Silent Monitoring Attendee Attention Indicator Simplified Prospect UI Join as a Group Communication Portal Sales Force Automation Integration Scales to Thousands Lead Source Tracking Enrollment Scoring Event Grouping By Program Persistent Media Viewer Copy From... Report Builder Wizard Template Manager Enrollment Question Manager Management System HTML Invitations Panelist Entrance & Prep Room 1 Automated Enrollment/Registrations Multiple Panelists 1 TC Only: Available for MAC, Solaris or Linux Customizable Registration Drop-off URL Threaded Q&A Recording Showcase Instant Feedback Testing & Instant Grading Poll Editor 1 Test Authoring Test Library Pre & Post Session Testing Automatic Scoring & Grading (Application sharing only) *

3 Instructor Scoring Integrated ecommerce Download Course Materials Pre-cache Course Materials 1 Customized Registrations Forms Copy From in Scheduler Raise Hand Alert Floating Training Mgr Breakout Sessions Hands-On Lab SCORM Compliant Auto Record Session Remote Printing Permissions Based Remote Control Supportforce.com Integration Remedy Integration View-only Option CSR Authentication Log on as Different User Inactivity Alert Multi-Agent Support Call Escalation Simplified Support UI Unattended Remote Access Proxy Server Support Reboot & Reconnect System Information Create/Manage Groups of PCs 4 layers of authentication Tracking Codes Silent Mode Install Integrated Telephony Inbound US Domestic Number Inbound US Toll Free Outbound US Domestic Dial Inbound Global Toll and Toll Free Package 1 Inbound Global Toll and Toll free Package 2 Inbound Global Toll and Toll free Package 3 Outbound Global Dial Full-Duplex Embedded VoIP 4,6,7,8 Third Party Integration Audio Conferencing in Breakout sessions Audio Conferencing in Hands-On Lab Silent Monitoring Invite by Phone Mute upon entry In meeting mute/unmute controls Operator-Assisted Audio Conferencing Full Service Operator- Assist

4 Basic Operator-Assist My WebEx 11 My Meetings My Recordings My Files My Contacts My Reports My Meeting Room One-click Meeting Access AnyWhere Upload Presentation Studio Presentations & Narrate Slides Via Telephone Insert Presentation Studio Polls, Quizzes & Media Clips Export Presentation Studio presentations into the Recorded Session page View Online Presentation Studio Reports SSL Encryption 11 Automatic Traffic Encryption Branding Custom Site Colors & Logo Art Presentation Studio View On-Demand Via Standard Media Players Consulting & Support Services Meeting Assist Sales Assist Production Services Production Assist Training Consultative Services Service Level Agreement 11 1Windows Only Feature 2MCNot Available for Mac OSX 3MCNot Available for Solaris 4MCNot available for Linux 5MCNot Available for MAC, 6$CNot Available for MAC, 7TCNot Available for MAC, 8ECNot Available for MAC, 9SCNot Available for MAC, 10STNot Available for MAC, 11 Included with Enterprise Edition

5 Glossary 4 Layers of Authentication: User account, access code, phone authorization and a controlled list of IP addresses approved for access enhance security. Access Anywhere: Optional module to remotely control unattended PC s for maintenance, application usage or data access. Alternate Host: Designate a secondary Host for any meeting. Annotation: Draw circles, arrows, check marks, highlight, and underlining etc. on any document, application or website to focus audience attention and emphasize points. Application Sharing: Presenters can run any software application live for others to view in a meeting. Application Sharing w/ Remote Control: Presenters can hand control of applications, desktop, or web browser to individual meeting attendees. Attendee Attention Indicator: An icon appears next to attendee name when another application is accessed during online sales presentation. Attendee Join Before Host: Host may enable attendees to arrive and see pre-selected automated content before host has joined event. Audio Conferencing In Break-Out Sessions: Using WebEx integrated audio, a host can start a breakout session with a separate audio sub-conference. Attendees have the ability to stay in the main session audio conference or move to the breakout session audio conference. Audio Conferencing In Hands On Lab: Using WebEx integrated audio; a host can start a HOL session with a separate audio sub-conference. Attendees have the ability to stay in the main session audio conference or move to the HOL audio conference. Auto-Play Presentation: As each attendee joins they can view a presentation, which runs automatically, or is attendee controlled. Auto-Screen Resolution Adjust: In desktop and app share, attendees screen automatically adjusts to view the presenter s entire screen. Auto Record Session: Each session can be recorded for use in archival or training purposes. Automated Enrollment/Registrations: Customize enrollment/registration questions and manually or automatically approve registration requests. In EC create rules to autoroute into enrollees into accepted, declined or pending and send appropriate responses. Automatic Scoring & Grading: Scores can be assigned to individual questions and overall for the test. You can also specify grades for the test, based on the scores. Scores & Grades are automatically calculated and assigned after submission of the test by the attendee. Basic Operator-Assisted Teleconference: Audio conferencing where a live operator greets only the speakers. Attendees are automatically placed into the call. Operator-assistance can be requested by pressing *0. Available with toll and toll-free numbers. Breakout Sessions: Subdivide students for small group tutorial and exercises. Call Escalation: Deliver maximum benefit from each call by easily adding support personnel or experts as needed. Chat: Send text messages to individual attendees, panelists or the host, depending on host s preferences. Communication Portal: Customer facing portal that contains your meeting calendar, recorded meetings, picture, profile and contact information. Copy From: Select event details from a previous success to use as a starting template, enforce standards, and speed event setup. Create/Manage Groups of PCs: CSR s can predefine related machines to efficiently manage

6 them as a group. CSR Authentication: Ensures that only approved Customer Support Reps have access to a customer s system. Customized Registration Forms: Create custom enrollment/registration questions to collect the most useful attendee information for leads and process improvement, and enrollment approval. Desktop Sharing: Allow attendees to see all activity on your PC s screen. Desktop Sharing w/ Remote Control: Remotely access another PC, view it s screen and access its files and commands. Domestic (U.S.) Call Back: A Teleconferencing capability to allows attendees to enter their phone number into the WebEx online meeting client and instantly be called by the teleconference. Download Course Materials: Allow attendees to download course materials before the session starts. Drop-off URL: Delivers attendees to a designated URL at end of event. Management System: Automates sending of invitations, confirmations, updates, and reminders. *Send up to 1000 invitations per event and thank you s. It is against WebEx policy for users to send unsolicited mass s with WebEx services. Template Manager: Design and store various Look and feel packages for faster, more professional invitations, confirmations and follow up s. Enrollment Question Manager: Define library of customized enrollment questions for quick insertion into new event creation. Enrollment Scoring: Instantly identify hot prospects for immediate sales follow up Event Grouping by Program: Plan and promote event series more efficiently. File Transfer: Enables file transfer from attendee to attendees within a meeting. Floating Icon Tray: Movable control panel for full-screen views of document sharing, application sharing and desktop sharing. Floating Participant Window: Presenters and Panelists can show the audience a full-screen view while keeping an undocked participant window on top to see audience requests and feedback. Floating Training Manager: A window that contains tools that allow attendees and trainers to view chat, questions and answers, and other communications between participants. Full Screen Viewing And Zooming: Presenters can use entire screen for presentation content and set zoom level, or attendees can adjust zoom level to suit personal preference. Full Service Operator-Assisted (telephony): Audio conferencing where a live operator greets each caller and joins them into the conference, manages the audio portion of the conference, and facilitates an audio question & answer session at the end. Available with toll, toll-free, callback or international call-in numbers. Full-Duplex Embedded VOIP: Internet phone technology delivers audio portion of online meetings via computer s sound system when standard telephony is not practical. Full-duplex allows multiple people to speak at once, delivering a more natural speaking style. Hands-On Lab: Provide students moderated remote-control access to lab PC s from virtually anywhere. HTML Invitations: Attractive, HTML formatted invitations *for up to 1,000 recipients. It is against WebEx policy for users to send unsolicited mass s with WebEx services. icalendar: The invitation includes the industry standard calendar item which enables attendees to add the meeting to their personal calendar. Inactivity Alert: Provides the CSR an alert if the session ID is idle for 5 minutes providing higher security compliance. Inbound Global Toll and Toll Free Package 1: Provides local toll and toll free numbers for non-u.s. attendees. Package 1 includes 11 toll numbers (Austria, Belgium, Denmark,

7 Germany, France, Italy, Netherlands, Spain, Sweden, Switzerland and UK) and 8 toll free numbers (Australia, Hong Kong, Japan, New Zealand, Singapore, South Korea, Brazil and Mexico). For toll numbers, the host pays a per minute fee based on the country for each attendee. In addition, each attendee pays any applicable long distance toll charges. For toll free numbers, the host pays a per minute fee based on the country for each attendee. Attendees do not pay any applicable long distance toll charges. For meetings of 125 or less attendees. Inbound Global Toll & Toll free Package 2: Provides local toll free numbers for non-u.s. attendees. Region 2 includes 16 Toll free numbers (Germany, France, Italy, Netherlands, Spain, Sweden, Switzerland, UK, Australia, Hong Kong, Japan, New Zealand, Singapore, South Korea, Brazil and Mexico). The host pays a per minute fee based on the country for each attendee. Attendees do not pay any applicable long distance toll charges. For meetings of 125 or less attendees. Inbound Global Toll & Toll free Call-In Package 3: Provides local toll and toll free numbers for non-u.s. attendees. Package 1 includes 11 toll numbers (Austria, Belgium, Denmark, Germany, France, Italy, Netherlands, Spain, Sweden, Switzerland and UK) and 8 toll free numbers (Germany, France, Italy, Netherlands, Spain, Sweden, Switzerland and UK). For toll numbers, the host pays a per minute fee based on the country for each attendee. In addition, each attendee pays any applicable long distance toll charges. For toll free numbers, the host pays a per minute fee based on the country for each attendee. Attendees do not pay any applicable long distance toll charges. For meetings of 125 or less attendees. Inbound US Domestic Number: An audio conferencing bridge where attendees dial a local U.S. toll number. The host pays a flat fee per attendee and each attendee pays any applicable long distance toll charges. For meetings of 125 or less attendees. Inbound US Toll Free: An audio conferencing bridge where attendees dial a U.S. tollfree number. The host pays a flat fee per attendee. U.S. attendees do not pay any applicable long distance tolls. For meetings of 125 or less attendees. When selecting US toll-free call-in as the audio conference option, a US Domestic Number will also be provided so that attendees outside the US Tollfree calling area can join the audio bridge. Attendees who call this toll number will be billed at the same rate as the toll-free number. Instant Feedback: Check attendee preferences, satisfaction & comprehension in real time with chat, Q&A, emoticons, polling, and more. Instructor Scoring: Allow instructors to score essay type questions in tests. Integrated ecommerce: This is feature provides you with the ability to charge either the Attendee or the Host for training. International Call Back: Allows international attendees to enter their phone number, including country code, into the WebEx online meeting client and instantly be called back by the audio conference bridge. International Free Phone: A flat rate fee paid by the host for attendee calls originating outside the US for certain international markets. Invite Subject Matter Experts: Maintain a database of experts that you can schedule for a meeting or invite on the fly. Java Client: Platform-independent client for hosting and viewing meetings. Java Downloader:Platform-independent viewer for attending meetings. Join as a Group: Capture name, title, and contact information from multiple prospects that are using the same computer during a sales presentation. Lead Source Tracking: Identify the best lead sources for better close rates Log on as Different User: Ability to log on to Customer s machine without requiring the customer to log off, and log out automatically when the session is completed. Meeting Assist: Production Services will manage the technical aspects of a specified meeting for the host.

8 MSI Installer: Windows Installer that uses a standard format for common corporate deployment scenarios. Multi-Agent Support: Allow seamless hand off or escalation of support sessions other customer support reps. Multi-Customer Support: Leverage the CSR s time by inviting additional customers or IT staff to join the same support session as observers. Multiple Panelists: Allows a team of hosts, presenters/trainers, testers/pollsters, Q&A assistants and operators to manage the event or training. My Contacts: An online address book available to a host when scheduling meetings. My Files: A designated web page where a host can store up to 100 Megabytes of files related to WebEx meetings. My Meeting Room: Provides a fixed, unique Web address where meeting attendees can consistently join the host s meetings. My Meetings: A dynamic list of meetings scheduled by the host, which can be used to launch and manage meetings. My Recordings: Provides a personal showcase in which to manage recorded sessions for easy location and viewing. My Reports: Provides a host access to usage and activity reports for their meeting services. Meeting Transcript: Provides a field for a designated minutes-taker to record & share meeting minutes for improved process & records. Notifications: Audible and visual indications of meeting events such as chat or attendee changes so you can keep you meeting running smoothly. One-Click Meeting: After a one-time setup, the host can start a WebEx meeting from the desktop or browser with just one-click of the mouse. Online Product Training: Recorded and live training in each WebEx service to develop skills from familiarity to mastery. Online Reports: Access statistics regarding meetings, trainings, events and support sessions held on your organization s site. Outbound Global Dial: Allows non-u.s. attendees to enter their phone number, including country code, into the WebEx online meeting client and instantly receive a call back from the audio conference bridge. For meetings of 125 or less attendees. Outbound US Domestic Dial: An audio conferencing capability that allows U.S. attendees to enter their phone number into the WebEx online meeting client and instantly receive a call back from the audio conference bridge. For meetings of 125 or less attendees. Outlook Integration: Hosts can schedule a WebEx Meeting and invite attendees from Microsoft Outlook. Panelist Entrance & Prep Room: Alternate entrance to expedite panelists joining event, and private rehearsal room allowing last-minute adjustments as the event begins. Permissions-Based Remote Control: Clients in need of support can spontaneously grant temporary remote control of their PC to customer support reps. Persistent Media Viewer: HTML container in upper right portion of client (outside document window) allows placement of a link to presenter photo, video stream or audio stream to persist throughout event. Personal Meeting Room: Provides a fixed, unique Web address where meeting attendees can consistently join the host s meetings. Personalized s: Create separate, personalized, and standardized templates for online meeting invitation to prospect and sales team. Poll Editor: Create extensive polls in advance for repeated use within a session. Polling: Enables presenters to solicit group or individual feedback from attendees. Results are tabulated and displayed in the meeting. PowerPanels-App & Desktop Share: A patent-pending way to privately manage meeting

9 functions in full screen views while keeping attendees focused on meeting content. PowerPanels in Meeting Manager: Flexible, configurable and individualized control of meeting tools such as chat, attendee list and notes. Pre & Post Session Testing: Attach tests to sessions that can be taken by attendees before or after sessions. Pre-cache Course Materials: Allow attendee to download course materials in UCF format. The documents are cached on the attendee s hard drive and automatically brought up during the session. This improves response times during presentation/document sharing over low bandwidth connections. Presentation /Document Sharing: Presenters can share multiple presentations with full animations and slide transitions. Presenters can spontaneously share multiple documents or graphics with high resolution, multi-level zooming and annotation capabilities Presentation Studio is a comprehensive service for authoring, managing and delivering rich media presentations anytime, anywhere, on demand. Authors upload Power Point slides, call the service via phone, and narrate each slide as though a voice mail. Upon author approval, the service publishes the rich media content online, viewable on demand via standard media players. Authors can include enrollment forms, polls and quizzes and view reports online. Presenters can share rich media, including Web pages, WebEx recordings, Flash, video, and audio. Rich media can reside on the desktop or a web site. The presenter has full control over play, pause, rewind, and fast-forward. Production Assist Service: WebEx Consultants will rehearse the event with the presenters, then provide technical management during the live event. Production Assist: WebEx s consultants will manage the technical aspects of a specified event for the host on an hourly rate. Production Services: Our consultants manage event planning, preparation, rehearsal, technical execution, and post-event report creation. Standard production includes 6.5 hours of consulting. Proxy Server Support: Ability to access SMARTtech session through a proxy server authentication being used by a remote server. QuickStart: Graphical-based icons and example descriptions for sharing modes. Raise Hand Alert: Trainers see when participants have a question. Reboot & Reconnect: Allows a remote technician to reboot and reconnect to re-control an unattended machine. Record & Playback Editor: The recorded session can be fully edited in preparation for playback. Record: Enables the real-time recording of on-line meetings, and off-line recording of any application with all participants notified of recording. Recording can be posted on a web site for playback over the Internet. Recording Showcase: Create a library of recorded meetings/trainings/events/support answers for later reference. Report Builder Wizard: Select and sort based on desired fields, then generate a custom report of all relevant event details. Remedy Automation Integration: Use WebEx's set of XML (Extensible Markup Language) APIs (Application Programming Interfaces) to provide seamless integration with your existing Remedy support solution. Remote Printing: Customer Support Representative can redirect printouts from the customer s computer to a local computer for offline analysis. Right Click Document & Share: Quick start inclusion of open documents into meetings. by right-mouse clicking on any open document. Sales Assist: Complete monitoring of your sales meeting including individualized assistance 10 minutes before your meeting starts. Perfect for first-time, critical or high-profile sales

10 meetings. Sales Force Automation Integration: Use WebEx's set of XML (Extensible Markup Language) APIs (Application Programming Interfaces) to provide seamless integration with your existing Sales Force Automation (SFA) tool. Sales Team Entrance: Invite internal attendees based on their role and the appropriate views and privileges will be automatically configured. Sales Team Picture: Sales team members can upload his/ her photo to the Profile page. Scales to Thousands: Allows up to 3,000 simultaneous attendees for large online events and simulcasts of physical events. Schedule Meeting Wizard: Walks users of any skill level through meeting setup process to improve success. Schedule on Behalf of Host: Allows a colleague to create an event for another to host. SCORM Compliant: Meets compatibility and regulatory requirements for established industry standards. Seamless Sharing Transitions: Seamless transition from one sharing mode to another without exiting full screen mode. Share Web Browser: Take attendees on a guided tour of websites, which they can interact with, or of which the presenter can retain control. Share Web Content: Display web pages to audience. Share Whiteboard: Presenters or designated attendees type, or free-hand ideas via mouse. Sharing Mode Icons: Single click access to whiteboard, desktop, application and document sharing. Silent Mode Install: SMARTtech can be installed silently without any input from user on the computer. This feature can be used to distribute SMARTtech agent to 100s of remote machines using any distribution software package. Silent Monitoring: Ability to dial into the audio portion of all meetings in progress and listen in on the meeting, without appearing as an attendee. Simplified Prospect UI: Sales interface maximizes presentation area, removing chat and participant panels from immediate view. Simplified Support UI: Minimal detail UI for streamlined support sessions. Site Administration: A designated administrator from your organization can define default settings, assign privileges and view overall usage reports. SLA: Service Level Agreements offer shorter committed response times for issues you bring to WebEx Customer Support. SMARTtech: Support unattended PC s and servers by remotely accessing and controlling them. Supportforce.com Automation Integration: Use WebEx's set of XML (Extensible Markup Language) APIs (Application Programming Interfaces) to provide seamless integration with your existing Suportforce.com support solution. System Information: Automatically gathers key details about the remote machine. Team Roles: Map members of your sales organization to the roles they play in the sales cycle: sales representative, sales manager, or a subject matter expert. Each role comes with specialized access rights. TCCS: Training Consultative Services offers expertise and extra hands to expedite creating your virtual classroom, designing lessons, and facilitating the technical presentation for specific sessions. Telephony: WebEx Integrated call-in and callback telephony services Telephony in Breakout Sessions: Using WebEx integrated telephony, when starting a breakout session, the telephony can breakout into a separate session. Attendees have the ability to stay in the main session telephony or move to the breakout session telephony. Telephony in HOL: Using WebEx integrated telephony, when starting a HOL session, the

11 telephony can breakout into a separate session. Attendees have the ability to stay in the main session telephony or move to the HOL telephony. Test Authoring: Create flexible tests with variety of question types, scoring, grading and delivery options aligned with your business needs. Test Library: Create and store tests for future use and editing, reuse or sharing with other hosts/instructors. Testing & Instant Grading: Assess student progress and record their results. Third Party Integration: APIs that enable customers to integrate to in-house bridges, providing a holistic, integrated web conferencing experience. Threaded Q&A: Panelists can select text questions and publish questions and answers together for clarity. Tracking Codes: Tracking codes are identifiers used to notate your department, project, or other information that your organization wants to associate with your meetings. Toll Call In: A telephony conferencing bridge where each call pays any applicable long distance toll. US Toll-Free Call In: Telephony Conferencing Bridge where the host pays a flat fee per attendee, which covers any applicable long distance tolls. UCF Flash: Streaming Audio/Video, WebEx Recording: Ability to embed Steaming Audio/Video or a WebEx Recording into any meeting using the UCF toolkit. UCF PPT Animations/Transitions: Supports Microsoft Power Point s slide builds, animations and transitions. Unattended Remote Access: Allows IT and Support staff to remotely control a configured machine without local manual action. Unlisted Meetings: Allows Hosts to schedule an unlisted Meeting, Training, Event or Support session - the meeting information is not visible on the site. Universal Annotation: Full suite of annotation tools available in all sharing modes. Video: Enables video conferencing, with a simple desktop video camera. In addition, video from a VCR, DVD player or camcorder can be streamed into the meeting. View Recordings: View all screen and audio activity from a meeting with just a common browser. View-Only Option: Clients in need of support can temporarily grant a customer support rep the ability to view, but not affect their PC. WebEx University: On Line Instructor-Led sessions and Self Paced Web Based Training.