WELCOME TO THE WEBINAR NHSMAIL SERVICE BRIEFING

Transcription

1 WELCOME TO THE WEBINAR NHSMAIL SERVICE BRIEFING The webinar will begin at 1.30pm. Please synchronise your web and phone presence by inputting your Attendee ID into the phone. Participant lines will be muted during the presentation. You can use the chat messaging feature on the right of the screen to ask questions. Please only use this for questions, not general comments. Q&A at the end of each section The webinar will be recorded and available on the NHSmail support pages 1

2 NHSmail Enabling collaboration across health and social care Service Briefing 4 th October 2018 NHSmail is provided by NHS Digital in partnership with Accenture

3 OBJECTIVES AND AGENDA Introduction Robert Mirsadeghi / NHS Digital NHSmail as the default secure service for health and care Chris Hawes / Accenture Skype for Business as an enabler of new collaborative working models across health and care Nick Hodgson / Accenture NHSmail Office 365 Hybrid roadmap and future enhancements Chris Hawes / Accenture NHSmail regional support managers Robert Mirsadeghi / NHS Digital 3

4 NHSmail Overview

5 Introduction to NHSmail National secure collaboration service across England and Scotland Centrally-funded secure , instant messaging and presence and local admin tools Range of additional services to build local digital maturity >1.3M Accounts on the Platform Clinically Approved Nationally approved for clinical use Continued service enhancements to provide wider range of collaboration services to local organisations >600M Average number of s per month 100% Service availability over last 18 months >7,500 Individual organisations Available to all organisations involved in the delivery of health and social care 5

6 NHSmail in numbers The most widely used application inside the NHS based on number of users, screen time and N3 bandwidth USERS 1.279M Users on the Platform ADMINISTRATION (PER MONTH) 64K Joiners, Movers and Leavers 700K Automated Self- Service Requests 13K NHS Organisations MAILBOXES 1.435M Mailboxes on the Platform MOBILE 622K Connected Mobile Devices COMPUTE 2.05M Azure AD Objects Largest Globally 21PB Storage 5.5K CPU Cores 66TB Memory 25K Service Desk Interactions MIGRATIONS 120K Users Migrated in 1 Day Fastest Globally 124 New Organisations Committed 354K Users 16K Local Administrators SECURITY 1B Malicious s Blocked / Month 6

7 NHSmail service offering KEY FEATURES APIs Data Retention Top-ups Training & Guidance NHS Directory Mobile Device Management (Basic) Administration 6GB, 10GB, 25GB Mailbox Secure Gateway Insecure Gateway 4GB Mailbox Dial-in Conferencing Audio & Video Calls / Conferencing Presence Management Instant Messaging Additional Support Services Office 365 COMPONENTS Self-service Portal Exchange Skype for Business CORE SERVICE TOP-UP SERVICE HYBRID 7

8 Key Benefits of NHSmail Security Single points of security React to incidents centrally (reducing fragmented nature of responses) Report status of platform vulnerability within minutes Governance and control National standards enforced combined with local administration flexibility Best practice enforced National service desk and portal maintaining consistent quality and experience for all organisations and users Standardised national operations National collaboration Improved flow of information across the NHS via enabling a central directory Collaboration features now connect the NHS across regions more easily, for example Skype for Business Centrally-funded Nationally funded core service Service management and support provided Minimises duplication across NHS organisations Releases time and funds to invest elsewhere in local organisations Promotes a focused national vision One strategy for national collaboration Aligns local IT with national digital strategy Promotes a common message for IT services 8

9 Questions & Answers

10 NHSmail Skype for Business

11 Skype for Business Service Top-up Core The NHSmail Skype for Business Service offers core and top-up features. Instant Messaging & Presence The Instant Messaging and Presence (IM&P) features enable users to: Send Instant Messages to any user with access to NHSmail Skype for Business Set and view Presence based on availability to send/receive Instant Messages Automatically detect Presence based on Outlook Calendar Manage Contacts and Contact Groups Set and view Location information *All NHSmail accounts are enabled for Instant Messaging and Presence Audio & Video Conferencing Audio and Video Conferencing (A&VC) features enable users to: Control access permissions and settings for Skype for Business Meetings Upload PowerPoint files to share on screen Share a Desktop or Window Manage a Question and Answer session Create and collect responses to Polls Collaboratively Whiteboard ideas and tasks Dial-in Conferencing The Dial-in Conferencing (A&VC) features enable users to: Issue a Skype for Business Meeting invite with dial-in telephone numbers and a meeting ID Join Skype for Business Meetings via a dial-in telephone number CORE SERVICE TOP-UP SERVICE TOP-UP SERVICE 11

12 File transfer and recording The file transfer and meeting recording features are now available File transfer Recording meetings How to request these services File transfer is available in peer to peer or meetings. P2P simply drag and drop into conversation both users must be enabled for file transfer Meetings add as an attachment to the meeting chat window Some file types are restricted for security reasons. Meetings and P2P calls can be recorded. It is good practice to inform participants that the call / meeting is being recorded. Recordings include audio, video and presented content. On completion recordings can be saved to chosen location check that you are in-line with local policies Services must be requested for specific users by request to feedback@nhs.net For how-to guides, guidance and FAQs please see guidance at Recording Guide File Transfer Guide 12

13 FEDERATION Federation with external Skype for Business services is available What is Federation? Federation Approach Summary How do I request Federation? Federation enables users to communicate with individuals from other trusted external organisations using the Skype for Business service. This allows users to: Send Instant Messages View Presence Complete peer-to-peer audio/video calls NHSmail has a managed federation approach whereby specific domains are whitelisted Organisations requesting federation will need to complete a Federation Partnership Agreement setting out the expectations for maintenance and IG/Clinical Safety, collecting information on your SfB environment and points of contact for change communications Organisations requiring federations are expected to meet the IG Toolkit Level 2 standards and the Data Security and Protection Toolkit Organisations seeking to federate with NHSmail SfB should contact feedback@nhs.net to raise a request NHS Digital will review all requests and approved organisations will be contacted to sign a Federation Partnership Agreement 13

14 Use Cases How can the NHS get the most out of Skype for Business? REMOTE WORKING Allow clinicians to stay in touch, share information, and make clinical decisions quicker by enabling teams to work from wherever they are through the free mobile application OPTIMISE TEACHING Enable real-time face to face coaching between senior and junior staff to increase knowledge bases and increase efficacy by reducing travel costs INSTANT ACCESS TO EXPERTISE Enhance clinician productivity and patient safety by using Skype for Business as a tool to contact healthcare experts in real-time ENHANCED DISCHARGE COORDINATION Improve efficiency of discharge planning and process with quicker coordination between nurses, physicians and discharge coordinators 14

15 Benefits of Implementation Save money by reducing the requirement for teams to travel to meetings, eliminating unnecessary travel time and costs Improve speed and access to expert advice with ability to see presence and send instant messages More collaborative ways of working will increase employee productivity and enhance crossorganisational communications Increase the amount of face time teams have through the introduction of video conferencing Improve clinical decision making by enriching conversations with visibility of patient details, scans and clinical applications via screen sharing Decrease costs for office space for nonclinical staff through increased home/remote working 15

16 NHSmail Skype for Business stories DR CHRIS MILLS GP RAWDON NHSmail Skype for Business was used to pilot Virtual MDTs between Community Nurses, GPs, Social Workers and Geriatricians in Leeds. The new way of working allows clinicians to join from their work bases or whilst on the move. This was particularly important for me as a GP as I would otherwise not be able to leave clinic and attend. There s a great opportunity to embed this way of working in the future to enable better co-ordination of care between services and reduce the costs of travel to MDTs DR TIM YATES NEUROLOGY REG ROYAL FREE Instead of handling written requests, we made a neurologist available via NHSmail Skype for Business. Acute colleagues could video call the neurologist during the day. That meant that they get a really quick turnaround and they were able not just to talk about the patient but share the images of the brain and test results on the screen. You get a complete picture straight away and get quicker, better decisions. TIM CATE ACT. DIR. OPERATIONS TEES, ESK AND WEAR I love Skype for Business. Our NHS Trust covers a large geographical area and meetings can involve people from across our different locality areas. Skype for Business has saved me at least 10 hours and over 500 miles of travel in the month of May. I can now use the travel time I have saved to focus on delivering the best possible outcomes for our service users. Naturally, it takes people time to adapt to the new way of working, but it s made a huge difference for my team and me. 16

17 Pricing Costs for the NHSmail Skype for Business A&VC service are detailed in the Top-Up 1 Service Catalogue Pricing is: Calculated on a per user per month costing model Organisations are only charged for the number of accounts that are enabled at a given time. Dial-in conferencing charges are consumption based There are additional costs associated with onboarding services. These services are outlined in the coming slides To start the procurement process, please contact the nhsmail.development@accenture.com mailbox. Offering Component Peer-to-Peer Audio/Video Calling & Web Conferencing Dial-in Conferencing (PSTN Conferencing) Skype for Business Server Access Licensing Price per user per month per connection per minute 0.55 per user per month TSA Catalogue available on request from nhsmail.development@accenture.com The above prices are for top-up services only. The core services are offered free to all organisations using NHSmail. Orders can be placed for a 12 month period SAL licence is currently funded by NHS-Digital 17

18 Available Resources 1. Training 3. Communications Training Guides Instant Messaging and Presence Training Guides Audio and Video Conferencing Microsoft Collateral Available here Engage communication teams early to ensure they have good awareness of project timelines and go live dates. Increase adoption by including regular updates about the service in business as usual communications. 2. Policy and guidance Policy and Guidance materials are available on the NHSmail Portal help pages. These include: Service Description Guide Service Onboarding Documentation 4. Get in touch If you have any questions about the NHSmail Skype for Business Audio and Video conferencing offering, please contact where we have a team ready to answer any questions you may have. Service Configuration Guide 18

19 Questions & Answers

20 NHSmail Office 365 Hybrid

21 Responding to healthcare collaboration needs User Helpdesk 24x7 Portability of Identity Alignment with National Standards NHSmail O365 Hybrid provides: Effective licence Management Reduced Implementation Costs Reduced On-boarding Timescales NHSmail provides a scalable, robust and reliable service. The NHSmail Office 365 Hybrid will build on this foundation to enable access to a broader range of collaboration services to enable customer organisations to enhance their collaboration maturity. 21

22 NHSmail O365 Hybrid service overview BRING YOUR OWN LICENCE Organisations can procure and allocate their own O365 licences to the NHSmail O365 Hybrid Service. Licences will be allocated and ready to assign to users within the NHSmail Portal within days of raising the onboarding request with Accenture. SUBMIT LICENCES NHSmail User Accesses NHSmail Portal ENABLE O365 SERVICES PORTAL SWITCH ON FOR O365 SERVICES NEW SERVICES HOSTED ON-PREM & SKYPE DESKTOP PRODUCTS AVAILABLE 22

23 Office 365 product stack S StaffHub 23

24 PREREQUISITES JOINING THE SERVICE On-boarding approach All users must already have an active NHSmail account to use the NHSmail Office 365 Hybrid Service. START 1 Local organisation procures Office 365 licences directly from Microsoft or through a Microsoft Licence Reseller Local Administrators should carry out network planning and performance assessments to ensure there is sufficient bandwidth to support the NHSmail Office 365 Hybrid Service. The Service is compliant with the Data Protection Act Local organisations must complete their own Data Protection Act 2018 compliance statements to use the Service. The Service is approved for clinical use. It remains the responsibility of the joining organisation to ensure that all clinical safety assurances are met prior to joining the Service. FINISH 2 3 The Local Administrator raises an onboarding request with the NHSmail Helpdesk. The Helpdesk enables the Office 365 licences in the NHSmail O365 Hybrid Tenant. The organisation is now fully on-boarded onto the NHSmail Office 365 Hybrid Service. Local Administrators will be able to administer O365 services via NHSmail Portal, including assigning licences, enabling applications, and creating SharePoint sites. 24

25 NHSmail Office 365 Hybrid short term roadmap Application enablement Delivery of Microsoft Flow, PowerApps, Project Online, PowerBI Premium and Teams Connectors and Bots in a hybrid scenario Azure guest access Enablement of guest access management to Office 365 services via the NHSmail Portal Reporting features Provision of additional reporting capabilities for Data Loss Prevention, label classification, multi-factor authentication and quota management 25

26 Questions & Answers

27 Implementation and Business Change NHSmail regional support managers Region Contact address North Amanda Parkin London Simon Berest Midlands James Kane South Janet Bate 27

28 Final Questions & Answers

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