User System Requirements

Transcription

1 The system requirements for end users to host and access meetings. Common PC System Requirements, on page 1 Operating System Requirements for Windows, on page 2 Operating System Requirements for MAC, on page 4 Operating Systems Requirements for Mobile Devices, on page 4 Citrix XenDesktop and XenApp Support, on page 5 Application and Productivity Tools Compatibility Matrix, on page 5 About Host Licenses, on page 7 Common PC System Requirements The requirements for the administrator PC and the Productivity Tools user PC are the same. Client and Browser Requirements JavaScript and cookies enabled Java 6, Java 7, or Java 8 (for web browsers that support Java) enabled Cisco WebEx plug-ins enabled for Chrome 32 and later or Firefox 27 and later Plug-ins enabled in Safari Active X enabled and unblocked for Microsoft Internet Explorer (recommended) Enable Protected Mode disabled for all zones, for Microsoft Internet Explorer 64-bit 1

2 Operating System Requirements for Windows Note Because of Google and Mozilla policy changes, starting with Chrome 32 and Firefox 27, some users must manually enable the WebEx plug-in when using these browsers 1 to join a WebEx meeting or to play a WebEx recording. For more information and instructions, visit chrome-firefox-join-faq.htm. If a client is using a browser other than the specified versions of Chrome or Firefox and have Java enabled, the application automatically downloads onto the client system the first time that client starts or joins a meeting. We recommend that you direct all clients to install the latest update for your Java version. TLS Requirements Configure Internet settings on all user computers to use TLS encryption. For example, on a Windows PC select Control Panel > Internet Options > Advanced > Security > Use TLS 1.1 and Use TLS 1.2. We recommend selecting both options for maximum compatibility. (Use TLS 1.0 is not supported in versions 2.7 or higher.) If your users host meetings for guests, such as people who do not work for your company, tell those meeting guests to manually update their operating systems and browsers that they must match the TLS setting before they join your meetings. If they do not modify their systems, they will experience compatibility issues. We recommend that you include these instructions in your meeting invitations. You can do this by editing the appropriate meeting invitations available on your Administration site at Settings > > Templates. Operating System Requirements for Windows Supported Windows Operating Systems Windows Vista (32-bit/64-bit) Windows 7 (32-bit/64-bit) Windows 8 (32-bit/64-bit) Windows 8.1 (32-bit/64-bit) Windows 10 (32-bit/64-bit) (CWMS 2.6MR1 and higher) Edge (Windows 10 only) to Note Support for Microsoft Windows 10 Redstone 1, also known as Windows 10 Anniversary Update (Version 1607),was added in CWMS version 2.7. Windows Hardware Requirements Intel Core2 Duo or AMD CPU 2.XX GHz or higher processor. 1 The exact versions of Chrome and Firefox that are impacted by this policy have not been finalized as of the publishing of this document. 2

3 Operating System Requirements for Windows A minimum of 2 GB of RAM is recommended. Supported Windows Browsers Mozilla Firefox: Mozilla Firefox: tested in version 2.5MR4 See the Firefox release schedule at Google Chrome: Google Chrome: tested in version 2.5MR4 See the Chrome release schedule at Microsoft Outlook Integration Microsoft Outlook 2007 SP2 and later Microsoft Outlook 2010 (32-bit and 64-bit editions; all service packs) Cisco Jabber for Windows Integration Cisco Jabber for Windows Cisco Jabber for Windows Cisco Jabber for Windows 9.7 Cisco Jabber for Windows 10.5 Cisco Jabber for Windows 11.0 Cisco Jabber for Windows 11.5 (CWMS 2.6MR1) Cisco Jabber for Windows 11.6 Supports Server with LDAP/Active Directory integration. Restriction Jabber for Windows supports integration with Server 1.5 and later sites that are configured for SAML 2.0 single sign-on (SSO). Earlier versions of Jabber for Windows do not support single sign-on. Not all Cisco Jabber versions or platforms support integration with Server. (For example, cloud-based Jabber and WebEx Communicator.) For information about integrating with Cisco WebEx Meetings Server, see the Cisco Jabber for Windows documentation at products/ps12511/tsd_products_support_series_home.html. 3

4 Operating System Requirements for MAC Operating System Requirements for MAC Supported Mac Operating Systems Mac OS X 10.9 Mavericks OS X El Capitan (CWMS 2.6MR1) OS X Sierra (CWMS 2.7MR2) Mac Hardware Requirements 2.0 GHz or higher CPU. A minimum of 512 MB of RAM is recommended. Supported Mac Browsers Apple Safari: Google Chrome: See the Chrome release schedule at Mozilla Firefox: Cisco Jabber for Mac Integration The following Cisco Jabber for Mac integrations are supported for Server sites that are configured for SAML 2.0 single sign-on (SSO) or LDAP/Active Directory. Cisco Jabber for Mac 11.6 supports integration with Server Release 2.6 and later Cisco Jabber for Mac 10.5 supports integration with Server Release 2.5 and later Cisco Jabber for Mac 9.6 supports integration with Server Release 2.0 and later Operating Systems Requirements for Mobile Devices After manually downloading the Cisco WebEx application into ios or Android and the WebEx mobile feature is enabled, a user can use the application to attend or start a meeting. A user can also access Cisco WebEx on a mobile device by using a browser, but it might not provide the same optimal user experience. Cisco WebEx Meeting Server version 2.0 and higher supports: Apple iphones and ipads using ios 6.0 and later. Android mobile devices using Android 2.1 and later. Jabber for iphones and for Android 9.6 and later. 4

5 Citrix XenDesktop and XenApp Support Note You cannot playback recording on mobile device. If you started a meeting by using an Android mobile device, you can start and manage the recording of a meeting. If you started a meeting by using an ios mobile device, you cannot start or manage the recording of a meeting on the ios device. Citrix XenDesktop and XenApp Support Cisco Webex Meeting Server supports Citrix XenDesktop 7.6 where the host operating system and virtual operating system are both Windows 7 or Windows 8. (The host operating system is the operating system installed on the end user's computer. The virtual operating system is the operating system delivered by the server.) Known Issues and Limitations Due to an architectural limitation of the virtual desktop environment, sending video might not function smoothly. In addition, when sending video in a meeting, the frame rate might be low, resulting in a less-than-optimal user experience. Some video files cannot be shared in a virtual desktop environment. When running a Mac OS, the web cam and microphone (either external or integrated) might not be recognized and available for use in a meeting. Remote Access and Access Anywhere are not supported because the Remote Access and Access Anywhere agents are automatically removed by the underlying Citrix platform when the operating system restarts. Productivity Tools users cannot start a One Click meeting or start a scheduled meeting from Outlook. Application and Productivity Tools Compatibility Matrix This table lists the build numbers for the WebEx Meetings application and Productivity Tools downloads for each release of Server. Server Release ISO Number Cisco WebEx Productivity Tools Application 1.5 MR MR / MR (Windows) orion1.5.mr3.fcs

6 Application and Productivity Tools Compatibility Matrix Server Release ISO Number Cisco WebEx Productivity Tools Application 2.0 MR MR MR MR orion2.0.mr (MAC OS) 2.0MR (Windows) orion2.0.mr MR (Windows) orion2.0.mr MR (Windows) orion2.0.mr MR (Windows) orion2.0.mr MR8 Security patch (Windows) orion2.0.mr MR (Windows) orion2.0.mr (Windows 2.5MR (Windows 2.5MR (Windows 2.5MR (Windows 2.5MR (Windows 6

7 About Host Licenses Server Release ISO Number Cisco WebEx Productivity Tools Application 2.5MR (Windows 2.5MR (Windows (Windows 2.6MR (Windows 2.6MR (Windows 2.6MR (Windows (Windows and Mac) 2.7MR (Windows and Mac) 2.7MR (Windows and Mac) 2.7MR (Windows and Mac) 2 No longer available. About Host Licenses This product has Host-based Licensing requiring that you purchase a license for each user that hosts meetings or is manually assigned a license. A user does not consume a Host license by attending or scheduling a meeting on behalf of others. The license usage calculation for reporting purposes occurs once per month, for example, once from January 1 through 31, and once from February 1 through 28, and so forth. Note When upgrading from a previous version, all licenses that were on the original system are released from their assignment to users. Users can reacquire licenses by hosting meetings or being manually assigned licenses. This is also true when installing a Multi-data Center (MDC) system. Host licenses are lost on the data center joining the MDC system. Those licenses can be re-hosted on the MDC system after the join. From the Reports page, you can request a report that provides the total number of licenses consumed. In addition, we recommend that you view the PDF Summary Report that shows license consumption trends. By 7

8 About Host Licenses viewing the overall license trend, you can plan for future license purchases more effectively, to match the growing adoption of this system within your company. 8