collaboration made simple unified communications at your service Frederic Gillant Vice-President, Unified Communication & Collaboration, APAC
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1 collaboration made simple unified communications at your service Frederic Gillant Vice-President, Unified Communication & Collaboration, APAC
2 what is Unified Communications? telephony integrated voic IM & presence mobility suite Unified communications features + operator console Web/Video conferencing Audio conferencing 2
3 too many!!! Cc what for? humor does not go through mailbox full! lowest level of communication but still useful to send deliverables, minutes and any formal document effective if used with proper etiquette and avoided for debates and discussions
4 instant messaging + presence instant allow multitasking, i.e. answering while doing something else no misunderstanding due to voice quality or foreign accent sense of urgency similar to SMS presence to CEBP but presence requires etiquette: busy means busy kikoolol behaviours
5 social customer service in B to C talent hunting intelligence protests, revolutions internal coomunications but do you really need to spend time at work to post pictures of your dog? so many to check: do I need one more from my company? intelligence: everything you do is there forever garbage, lies & manipulations
6 video but the closest thing to a faceto-face interaction HD video expensive, even if ROI can be demonstrated low-def: can you hear me? can you see me? voice is usually enough for 1-on-1 save travel costs save time great for > 4 people meetings
7 document sharing, forums, collaboration sharing truly enhance information dissemination at Orange, 80% of meetings involve doc. sharing KM works fine with a good search engine but forums can be hard to keep alive ( eats the time) access: once denied, user won t come back
8 the good old telephone fixed line deskphone will be replaced by softphone with SNR reachability thanks to mobile audio conf cheaper than video but as become an annoyance to some since IM and SMS, disturbing in open spaces French people are terrified to phone India
9 the new workspace: mobility, BYOD, video, social
10 UC has already happened UCaaS is happening 1 5,5B Annual market to be addressed by 2015 over a MNC telephony market of 10 B 2 53% of MNC prefer to get their UC services hosted in & managed by a SP, or are likely to consider it users avg 473k Cisco licenses signed over 158 customers through 25 HCS partners (jan13) 10
11 Legacy PABX IP Telephony UCaaS as a Service a disruptive approach IP Telephony and on-premise UC Technology-driven evolution CTO level UCaaS new way of buying financial end user-feature driven CFO/CEO level Outsourcing & innovative mindset 11
12 Business Together as a Service Orange s vision of UCaaS Automation end-user profile ordering, provisioning and billing automated administration of profile management directly through your Web portal Flexibility & Reversibility OPEX model monthly-based, pay-as-you-use model 36 to 60-month managed services contract Web portal telephony Integrated voic IM presence mobility audio, Web conference video contact center 10% to 20% increase in employee productivity 12
13 classify employees into business profiles User IP telephony integrated voic IM & presence Web conferencing mobility operator console contact center profiles Basic Standard easily adjusted Business option Collaborative option Business attendant Business Contact Center 13
14 Used amount companies open but also close entities (and reopen) UCaaS to avoid managing ramp-ups and scale-downs 1 General Construct Vainness Cost Slow 3 2 Planned to depend on peak hour Actual Usage Expected Usage 500 Charges by actual used amount (user.month) reduce bill by 20% Time 14 Orange Group restricted
15 self-provisioning portal OBS datacenters Business VPN one secured access to Orange business services platform one admin portal to easily create, assign, update or delete profiles Pierre profile collaborative everywhere one end-user portal to easily customize profile services (ex: call forward, one number, ) in 29 local languages 15
16 where? everywhere Paris, Atlanta, Frankfurt and Singapore Frankfurt Atlanta Paris Singapore dedicated data centers data center interconnection core MPLS PoP other Orange backbone routes 45 countries open since April 2013 in 29 Local Languages 16
17 Business Together as a Service has exceeded expectations 50+ Customers strong traction with deployments surpassing 40,000 seats 1 new customer signed every week in Europe 17
18 lessons learnt from RFP and deployments Save as you scale down Contrary to leasing model, costs will decrease as needs do Softphone is happening Deployment of central site 100% softphone with no desk phone for more than 1000 users (not planned at deployment launch) Dynamic versus static RFP s Several customer RFP s have evolved toward innovative model 18
19 lessons learnt from RFP and deployments wider scope Business Together as a Service is of a wider environment including Legacy PBX Management, LAN, WAN, Voice, Messaging, Mobility Tablets are key, especially for video and conferencing usages. One example is a customer who has deployed 700 Samsung Galaxy Tablets to its Sales force Cloud is no longer an obstacle 19
20 why Business Together as a Service with Orange? 1 2 Simplicity and Swiftness 10% to 20% productivity gain thanks to UC features 20% TCO gain thanks to pay-per-use and reversibility ITIL standards-based service management high security level and end-to-end service commitments Unique worldwide coverage (45 countries) Unique self-provisioning portal Global integrator of communications solutions WCA Orange awarded : Best Worldwide Cloud 3 Service for Business Together as a Service 20 4 a strong partnership with Cisco Global Master MSCP certification for Business Together Cisco- Managed Business Communications Business Together as a Service - Hosted Collaboration Solution Managed Contact Center Premium Cisco - Unified Contact Center Telepresence - Business Video Telepresence Connect - Telepresence Network Connection Telepresence Pass - Telepresence as a Service
21 Nov 2012, London : Orange awarded : Best Worldwide Cloud Service for Business Together as a Service 21
22 thank you
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