Do s and don ts when moving to Office 365 cloud voice

Transcription

1 Do s and don ts when moving to Office 365 cloud voice Peter Huboi - Senior Solutions Marketing Manager, Polycom Paul Gurman - UC Solutions Architect, Polycom Polycom, Inc. All rights reserved.

2 Meet The Presenters Peter Huboi, Senior Solutions Marketing Manager, Microsoft Voice Solutions Polycom Paul Gurman, UC Solutions Architect Voice ; MCM, MSCE Polycom Polycom, Inc. All rights reserved. 2

3 Polycom & Microsoft Relationship Strategic Partner Multi-year development and integration agreement with Microsoft Polycom is the only partner that offers a comprehensive selection of both audio and visual communication solutions for Skype for Business and Office 365 (Skype for Business Online) Leading Device Partner Audio innovations with HD Voice, Acoustic Fence, NoiseBlock Unique Microsoft-specific offerings for audio and video Continued development with Skype for Business, Office 365 and Microsoft Teams for both on-premises and hosted deployments 14 Polycom phones/conference phones supported on Office 365 & Skype for Business today Polycom, Inc. All rights reserved. 3

4 Polycom, Inc. All rights reserved. 4

5 Capabilities in Skype for Business Services and Office 365 A U D I O C O N F E R E N C I N G ( P S T N C O N F E R E N C I N G ) O F F I C E P H O N E S Y S T E M ( C L O U D P B X ) C A L L I N G P L A N ( P S T N C A L L I N G ) S K Y P E M E E T I N G B R O A D C A S T Polycom, Inc. All rights reserved. 5

6 BENEFITS OF SKYPE FOR BUSINESS VOICE Reach people easily, when you need them, with a single click of a button Access from anywhere smartphone, pc, tablet, desktop phone Simple features and familiar Skype UI helps end user adoption Flexible deployment helps reduce cost, allows for leveraging technology investments and better ROI PSTN Calling Easy number porting, rapid provisioning and local, long distance and international calling 14 Polycom, Inc. All rights reserved. 6

7 Presence informs our communication choices Presence Status Example How we might reach out Available IM, Voice Call, Video Call Away Voice Call to Mobile, Voic Out of Office Voice Call to Mobile, Voic , Busy IM, Voic In a Call In a Conference Do Not Disturb IM, Voic IM, Voic Voic , Urgent Interruptions Only Voic , Offline Voice Call to Mobile, Voic Contact Card on Polycom VVX Phone is accessed with a long press Polycom, Inc. All rights reserved. 7

8 Skype UI Helps Drive Adoption VVX 601, idle screen VVX 601, home screen Polycom, Inc. All rights reserved. 8

9 Do consider the return on investment (ROI) on all the communications services you ll use Don t choose a cloud voice service that requires vendor proprietary phones Polycom, Inc. All rights reserved.

10 POLYCOM AND SKYPE FOR BUSINESS COST SAVINGS We estimate that we will save about $100,000 (USD) a year by standardizing on Skype for Business Online. This savings results from reducing the use of third-party conferencing providers, long-distance and toll calling contracts, and PBX and phone systems. - Niv Dolgin, Director of Enterprise Infrastructure, Ixia Polycom, Inc. All rights reserved. 10

11 Don t assume every user will be happy using just a client and a headset Do understand user specific needs and match them to phone models Polycom, Inc. All rights reserved.

12 User Needs and Device Selection Polycom has devices for all types of workers and environments I need a phone that shows my Skype for Business favorites presence status I want my administrative assistant to be able to answer my calls I want the choice of controlling my call from the phone or from my Skype form Business client Our conference phones need to support hybrid registrations and also need to support BYOD I want a phone that supports expansion modules to see who s available at a glance Polycom, Inc. All rights reserved. 12

13 Can t we just use Headsets? VS Desk phones are always on Quickly access features Additional support for features like paging not supported in the S4B client Must wait for PC to Boot Up Bluetooth battery at zero / forgot headset Corded headset fatigue, tethered to desk Polycom, Inc. All rights reserved. 13

14 CX300 R2 USB Phone Headset only Handset Speakerphone Headset jack Dial pad Mute, Hold, Redial Caller ID, Presence Polycom, Inc. All rights reserved. 14

15 VVX 201, VVX 300 series Headset only Handset Speakerphone Headset jack Mute, Hold, Redial Caller ID, Presence + Always on Transfer Forward 2 lines (201) 6 lines (300 series) Call Park Call logs Conf reminder / one click to join Acoustic Fence and more Polycom, Inc. All rights reserved. 15

16 Polycom VVX 400 Series, VVX 500 Series, & VVX 600 Series Color screens and larger display sizes bring features to life Easier to see presence status in color Larger screens display more Favorites More line and feature keys (VVX 400 series) and touchscreens (VVX 500 series, VVX 600 series) Bluetooth headset support (VVX 600 series) Select key (Up, Down, L, R) Touchscreen Presence (shown on the VVX 500 screen) Polycom VVX 400 series Polycom VVX 501 Polycom VVX 601 Polycom, Inc. All rights reserved. 16

17 $ $ $ $ $ $499 - $ Polycom Desktop Phones Positioning Polycom VVX Business Media Phones with Microsoft (SKU ending -019) Common area, wall Entry-level Call centre, cubicle Office, SoHo, cubicle Manager office Executive office, attendant desk Low cost always on phone 80+ features Two lines One line, one favourite VVX 201 High-quality entry VVX 310/311 has Gigabit Ethernet 80+ features Six lines One line, 5 favorites VVX 300/301/310/311 Mid-range phone Color screen VVX 410 has Gigabit Ethernet VVX 401/411 has USB 80+ features 12 lines One line, 11 favorites (color) VVX 400/401/410/411 VVX 500/501 Touch-screen Gigabit Ethernet 80+ features 12 lines One line, 11 favorites (color) VVX 600/601 Larger Touch-screen Bluetooth support Gigabit Ethernet 80+ features 16 lines One line, 15 favorites (color) Add Color Expansion Modules Add up to three Extension Modules View presence of up to 200 favorites Call favorites at the touch of a button NOTE: Pricing listed for Microsoft SfB edition Polycom VVX phones. Refer to the latest pricelist for current pricing. Polycom, Inc. All rights reserved. 17

18 Don t forget the conference rooms and how they ll be used Voice? Video? BYOD? Do consider voice quality and environmental noise when you select your phones and conference phones Polycom, Inc. All rights reserved.

19 Acoustic Fence on Polycom VVX Noise cancellation for VVX users using a handset or headset Compares Audio Levels Subtracts nearby conversations and room noise detected by hands free microphone on VVX Polycom, Inc. All rights reserved. 19

20 Polycom Conference Phones for Microsoft Polycom VoxBox Speakerphone* Small Team 2-5 Polycom Trio 8500 Medium Team 6-10 Polycom Trio 8800 Large Working Group 10+ (Bluetooth and USB) Open SIP Add Video & Content (planned Q4 2017) Open SIP Add Video & Content *VoIP is through the connected device s UC client with VoxBox Polycom, Inc. All rights reserved. 20

21 Polycom NoiseBlock Eliminate disruptions Polycom, Inc. All rights reserved. 21

22 Polycom legendary conference quality Polycom HD Voice Reduces fatigue. Increases clarity and comprehension (200Hz - 14kHz audio) Polycom NoiseBlock Technology Automatically mutes the microphone when a user stops speaking Personal and Group Calls 4 microphones no sound islands 10 ft. (3m) microphone range Sounds Great On your calls When you play multimedia/music Bluetooth USB Polycom, Inc. All rights reserved. 22

23 Pair your mobile devices Exceptional USB speakerphone Broadest Interoperability Pair your device via Bluetooth/NFC* or USB Use your contact list Enhance audio for VaaS conferences Polycom, Inc. All rights reserved. 23 * NFC available on Polycom Trio 8800 only

24 One-touch-join Microsoft Exchange Calendar Integration Create invitation 1 2 Join conference Broadest Interoperability Outlook Exchange integration Begin conferences quickly Eliminate dialling errors Polycom, Inc. All rights reserved. 24

25 Hybrid Registration Broadest Interoperability Future-proof Register to Skype for Business Register to SIP platform Dedicate line to VaaS conference lobby Polycom, Inc. All rights reserved. 25

26 Polycom Trio Collaboration Kit Business-class videoconferencing Share content from your own device (tablet, iphone, laptop, content, music, video) Legendary Audio The most advance Polycom has ever developed Polycom, Inc. All rights reserved. 26

27 Polycom CX5100 / CX Camera With Locking Privacy Cap Console with Integrated speaker + 3 omnidirectional mics Power Data Box (for CX5100/CX5500) Mute button and indicator lamp Touch user interface (CX5500 Only) Optional Expansion Mics CX5500 Unified Conference Station (USB + SIP/VoIP) CX5100 Unified Conference Station (USB only) Polycom, Inc. All rights reserved. 27

28 SoundStructure Installed Audio Conferencing AND Sound Reinforcement C8 8 inputs C12 12 inputs C16 16 inputs Accessories Ceiling Microphones Direct digital connection VoIP Interface Native SIP TEL1 & TEL2 PSTN Lines Sound Reinforcement SR12 12 inputs Headset Adapter Digital Phone interface Polycom Touch Control Polycom, Inc. All rights reserved. 28

29 If you are an Enterprise size customer: Do make sure your network is ready Do plan a pilot trial Do consider management tools Don t forget end user training Polycom, Inc. All rights reserved. If you are a small to medium sized business Do make sure your network is ready Don t forget end user training

30 Devices Management Tool - with Resource Manger V10.3 Resource Manager Video Management Provisioning Monitoring SW Update Audio Management Provisioning Monitoring SW Update REST API API Sync SIP Registration open SIP Full-fledged audio and video device management system. Provisioning Soft-update Monitoring Scheduling and much more. Polycom, Inc. All rights reserved. 30

31 Mitigating Risks in Your Deployment User Adoption Know Your Users Environment Issues Showing ROI Learning a new interface Managing call flow changes in the organization Device selection Call quality Training (End users, IT, Helpdesk) Simple, intuitive to use and ad-hoc meetings Different users, different workflows Organization user assessments Different technology capabilities Choosing the right devices Ensure network is ready for voice and video traffic Bandwidth calculations Network evaluation/ recommendations QoS implementation Call endpoints matter choosing the right phones Environmental noise Eliminating expensive per minute conference services Maintenance costs Licensing costs Reducing travel costs, increasing collaboration Polycom, Inc. All rights reserved. 31

32 Polycom Voice Solutions for Skype for Business & Office 365 Deep SfB integration Best audio experience Broadest portfolio Easy to use and manage Unique Features + Seven of every 10 phones sold with Skype for Business are Polycom phones! Synergy Research, 2015 Questions? Polycom, Inc. All rights reserved. 32

33 Polycom, Inc. All rights reserved. Thank You