Release (JITC) for Breeze (SP1)

Transcription

1 Release (JITC) for Breeze (SP1) Release Notes Issue 1.0 Feb-12,

2 Table of Contents Document changes... 4 Introduction... 4 Product compatibility... 4 Required patches... 4 Installation... 5 Equinox Attendant Snap-In: deployment & upgrade... 6 Equinox Attendant Client: installation & upgrade... 6 What s new... 7 Fixes... 7 Known issues and workarounds... 7 Known issues and solutions in other components... 8 Languages supported... 8 Documentation errata... 8 Contacting support... 9 Contact Support Checklist... 9 Contact Support Tasks

3 Avaya Equinox Attendant 5.1 Release Notes Notice While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Avaya Inc. can assume no liability for any errors. Changes and corrections to the information in this document might be incorporated in future releases. Documentation disclaimer Avaya Inc. is not responsible for any modifications, additions, or deletions to the original published version of this documentation unless such modifications, additions, or deletions were performed by Avaya. Customer and/or End User agree to indemnify and hold harmless Avaya, Avaya's gents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation to the extent made by the Customer or End User. Link disclaimer Avaya Inc. is not responsible for the contents or reliability of any linked Web sites referenced elsewhere within this documentation, and Avaya does not necessarily endorse the products, services, or information described or offered within them. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages. Warranty Avaya Inc. provides a limited warranty on this product. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product, while under warranty, is available through the Avaya Support Website: License USE OR INSTALLATION OF THE PRODUCT INDICATES THE END USER'S ACCEPTANCE OF THE TERMS SET FORTH HEREIN AND THE GENERAL LICENSE TERMS AVAILABLE ON THE AVAYA WEB SITE ("GENERAL LICENSE TERMS"). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, YOU MUST RETURN THE PRODUCT(S) TO THE POINT OF PURCHASE WITHIN TEN (10) DAYS OF DELIVERY FOR A REFUND OR CREDIT. Avaya grants End User a license within the scope of the license types described below. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the Documentation or other materials available to End User. "Designated Processor" means a single stand-alone computing device. "Server" means a Designated Processor that hosts a software application to be accessed by multiple users. "Software" means the computer programs in object code, originally licensed by Avaya and ultimately utilized by End User, whether as stand-alone Products or preinstalled on Hardware. "Hardware" means the standard hardware Products, originally sold by Avaya and ultimately utilized by End User. License type(s) Named User License (NU). Customer may: (i) install and use the Software on a single Designated Processor or Server per authorized Named User (defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. "Named User," means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya's sole discretion, a "Named User" may be, without limitation, designated by name, corporate function (e.g., webmaster or helpdesk), an or voice mail account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Product that permits one user to interface with the Product. Shrinkwrap License (SR). With respect to Software that contains elements provided by third party suppliers, End User may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as "shrinkwrap" or "clickwrap" license accompanying or applicable to the Software ("Shrinkwrap License"). The text of the Shrinkwrap License will be available from Avaya upon End User s request (see Third-party Components" for more information). Copyright Except where expressly stated otherwise, the Product is protected by copyright and other laws respecting proprietary rights. Unauthorized reproduction, transfer, and or use can be a criminal, as well as a civil, offense under the applicable law. Third-party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements ("Third Party Components"), which may contain terms that expand or limit rights to use certain portions of the Product ("Third Party Terms"). Information identifying Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site: Preventing toll fraud "Toll fraud" is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of toll fraud associated with your system and that, if toll fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya fraud intervention If you suspect that you are being victimized by toll fraud and you need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support Web site: Trademarks Avaya, the Avaya logo, and COMPAS are either registered trademarks or trademarks of Avaya Inc. in the United States of America and/or other jurisdictions. All other trademarks are the property of their respective owners. Downloading documents For the most current versions of documentation, see the Avaya Support Web site: Avaya support Avaya provides a telephone number for you to use to report problems or to ask questions about your product. The support telephone number is in the United States. For additional support telephone numbers, see the Avaya Support Web site: 3

4 Document changes Date Feb 12 th, 2019 Description Release Notes for Avaya Equinox Attendant 5.1 (Controlled Introduction) Introduction This document provides late-breaking information to supplement Equinox Attendant 5.1 software and documentation. For updated documentation, product support notices, and service pack information, go to the Avaya Support site at Avaya Equinox Attendant 5.1 JITC release is dedicated to NAR Government customers only. Please deploy Equinox Attendant 5.2 Commercial release to enterprise customers. Product compatibility Required patches Find interoperability and compatibility information at the following location: Download ID Patch Notes n/a For the latest and most accurate compatibility information go to 4

5 Installation Line-up releases for Avaya Equinox Attendant 5.1: Line-up for Aura SMGR x Aura SM / CM x Aura G430/G x Avaya 96x1 desk phones SIP (Desk phone mode) Avaya J169/J179 desk phones SIP (Desk phone mode) Breeze Platform AAMS PS AES / (optional) ASBCE Line-up for Aura SMGR x Aura SM / CM x Aura G430/G x Avaya 96x1 SIP desk phones Avaya J169/J179 desk phones SIP Breeze Platform AAMS PS AES / (optional) ASBCE plus Windows 10 PC for Equinox Attendant client (Win 10 STIG applied) Aura + Breeze solution install / upgrade order The installation & upgrade order are defined and described in Avaya Aura and Breeze release notes. On high level, the installation & upgrade order is: 1. Aura System Manager (SMGR) 2. Devices & Gateways 3. Aura Core Services (SM, CM) 4. Presence Services (PS) 5. Avaya Aura Media Server (AAMS) 6. Breeze Server 7. Breeze Snap-Ins (here: Equinox Attendant) Please refer to Aura & Breeze release notes for detailed installation & upgrade order e.g. for Utility Services (US), CMM and other solution elements. 5

6 Equinox Attendant Snap-In: deployment & upgrade Please care for the following rules when deploying Equinox Attendant snap-in to Breeze cluster: MAKE BACKUPS of Breeze Cluster Database (CDB), before and after upgrade PLEASE CHECK, that HTTP or HTTPS limit on connections per client is set to value 250 for Breeze Equinox Attendant cluster. Note, a single Equinox Attendant client is consuming more than one HTTPS connection In case of Equinox Attd deployment into Breeze 3.6 Core Platform cluster, please check that new flag Should calls be allowed on the cluster is ENABLED NEVER EVER downgrade Equinox Attd snap-in, because the upgrade scripts for Breeze CDB do NOT support downgrade of the Equinox Attendant database inside CDB The Avaya Equinox Attendant 5.1 snap-in requires a Breeze cluster RESTART after deployment Equinox Attendant Client: installation & upgrade Equinox Attd client and Equinox Attd snap-in versions have to match, both client & snap-in needs to be installed / upgraded to same version. 6

7 What s new Enhancement Description MLPP see UCR 2013 Change 2 Security Topic Overflow QoS support Aura support Breeze 3.6 support Location-based Media Server GeoR support Inter-positional Transfer Park on user Tutorial Busy Display Trainings see STIG AppSecDev_v4r6 see sprint & feature slide decks Support for Avaya DSCP NDIS Virtualized Environment and Appliance Converged Platform SP1 required AAMS 8.0.x Breeze 3.6 SP1 required Transfer to another Topic or Attendant Park on busy user (Person tab) G14 support AES optional End user WBT, Admin user WBT Fixes The following table is cumulative since 5.1 (GA) release. ID Title Fixed in not applicable Known issues and workarounds ID Ticket Visible symptoms Workaround Network Address Translation not supported. This is due to a restriction in Breeze Client SDK Toll free service numbers not supported. According to German law, service numbers like 0180 must not be charged, No work-around - use other service numbers - use an Avaya CC solution 7

8 Known issues and solutions in other components Ticket Description Status CM CM No inserted prefix when H.323 endpoint transfers incoming ISDN call over SIP trunk CM 8.x Breeze ZEPHYR SocketTimeout for JDBC Resource Breeze 3.x (tbd) CSDK CLIENTSDK nd transfer attempt of PSTN call fails CSDK 4.x (tbd) CSDK AVAYAATTD-1497 In Deskphone mode the client doesn t change presence status if presence is changed at desk phone CSDK 4.x CSDK AVAYAATTD-1912 Wrong display after un-park of a conference CSDK 4.x (tbd) CSDK AVAYAATTD-2042 No actualization of name after caller transfers call to unknown number CM AVAYAATTD-3109 Recall missing after unanswered (timeout) blind call transfer to external call number via PSTN (ISDN) trunk CSDK 4.x CM (tbd) (tbd) (tbd) (tbd) Languages supported G14 support Documentation errata Document number Title Description n/a n/a n/a 8

9 Contacting support Contact Support Checklist If you are having trouble with Avaya Equinox Attendant, you should: 1. Set log level to debug in Avaya Equinox Attendant client menu Settings / Support / Diagnostics 2. Retry the action. Carefully follow the instructions in written or online documentation. 3. Check the documentation that came with your hardware for maintenance or hardware-related problems. 4. Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available. If you continue to have a problem, contact Avaya Technical Support: 1. Log in to the Avaya Technical Support Web site 2. Contact Avaya Technical Support at one of the telephone numbers in the Support Directory listings on the Avaya support Web site. Avaya Global Services Escalation Management provides the means to escalate urgent service issues. For more information, see the Escalation Contacts listings on the Avaya Web site. Contact Support Tasks You may be asked to one or more files to Technical Support for analysis of your application and its environment, therefore select Avaya Equinox Attendant client menu Settings / Support / Report a problem. 9