Student Quick Reference Guide

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1 LOGGING ON TO THE LEARNING CENTER If yu have a Mitel Cnnect accunt, lg int Mitel Cnnect and click link t Learning Management System. Nte that Mitel Cnnect may take up t 24 hurs t sync yur accunt with the LMS and create yur new training accunt. If yu d nt have a Mitel Cnnect accunt, yu can request a Mitel Cnnect accunt with a link t the Learning Management System frm yur cmpany Mitel Cnnect administratr r Mitel Cnnect Supprt. NAVIGATING THE CATALOG Curses are rganized by categries (Sales, Technical, and End User), and sub-categries (Prduct, Sales Prgram, etc.) in the Catalg. Yu can pen a categry by clicking n it. NAVIGATING THE SYSTEM When yu first lg in, yu will see a Dashbard with easy-t-use links that will allw yu t: Find a Curse in the Catalg quickly by entering wrds in the search bx. Curses yu are enrlled in are lcated in My Curses. View the Catalg f available curses. Open Resurces such as Learning Maps and ther reference dcuments. There is als a drp-dwn menu in the upper right crner f every page that lets yu jump t the lcatin yu want. If yu want t see nly the curses yu have nt yet enrlled in, yu can set the Shw Enrlled ptin t Off. VIEWING COURSE DESCRIPTIONS T see the descriptin fr a curse, click the small arrw next t the curse name. The descriptin will appear belw the curse name.

2 SEARCHING THE CATALOG Yu can als use the Search functin t find a curse. 1. Enter a term in the Search bx and click r press Enter t find all curses with that term in it. 2. Fr mre search ptins, set Advanced Filtering t On. 3. Then yu can chse frm varius search ptins in the drp-dwn menu. NOTE: Nt all these fields are ppulated in every curse, s yu may nt find all expected curses using this methd. Try selecting anther search ptin. ACCESS YOUR COURSES T view nly the curses yu are enrlled in, g t My Curses using the Dashbard r drp-dwn menu. Here, curses are rganized just as they are in the Catalg and can be searched the same way. Curses are marked in blue if they are nt cmplete. T return t a curse, even after it has been cmpleted, just click its Open buttn. VIEW YOUR TRANSCRIPT Select Transcript frm the drp-dwn menu in the upper right f the screen. This page shws yu: All f yur certificates that are available fr printing. All f the curses yu are enrlled in and their prgress level. T print yur transcript, select the Print Transcript buttn r link. PURCHASING A COURSE 1. Find the curse yu want t purchase and click the Cart buttn. NOTE: The system will warn yu if yu have nt cmpleted the prerequisites fr a curse, and stp yu frm buying that curse. REGISTERING FOR A COURSE Once yu find a curse, enrlling in r purchasing the curse is simple. Just click the Enrll r Purchase buttn. If the curse is free, it will have an Enrll buttn. Once yu click it, it changes t Open and yu can pen the nline curse r select yur Instructr-led class sessin by clicking the buttn again. If the curse has an assciated cst, there will be a Shpping Cart buttn with the price. Clicking this buttn takes yu t the shpping cart, where yu can cmplete yur rder. Once the payment has been received by Mitel, the buttn will change t Open. Yu can then pen the curse r select yur class sessin. (See next page fr detailed purchasing instructins.) 2. If it is an Instructr-Led curse, select yur sessin. 3. Prceed t the Cart.

3 4. Prceed t checkut. Pricing shwn here is list price. Any discunts will be applied during payment in MitelStre. 7. Review yur Order. 5. Cnfirm the purchase infrmatin. When yu cmplete yur purchase, yu will receive a Transactin ID and must cmplete the purchase in MitelStre. 8. View yur Order Infrmatin. Yu will als receive an with this infrmatin. Use the Transactin ID belw t cmplete yur purchase by lgging int in MitelStre. If yu d nt have access t MitelStre, cntact yur cmpany purchasing administratr r yur Mitel dealer. End Users can cntact Custmer Care. 6. In Checkut, select Payment Methd, yu can enter anything. We suggest entering yur PO number, emplyee, r credit card and Prceed. Nte that this will nt cmplete yur purchase. Yu will need t lg int MitelStre t cmplete payment. (Yu will get an errr message if yu d nt enter a Payment Type.) 9. G t MitelStre and cmplete the purchase. (See next page fr instructins.)

4 PAYING FOR COURSES NOTE: Mitel Emplyees can skip this step. Yur enrllment will be autmatically apprved within 24 hurs. 4. Click n the Shpping cart icn and then G t Current Order. When yur rder is displayed, click Checkut. 1. Lg int Mitel Cnnect ( and select the link t Mitel Stre. 5. Fill in the Shipping Address and New Installatin infrmatin at the tp f the frm. And enter the Billing Methd and/r Purchase Order Number at the bttm f the frm. When finished, click Next. 2. Click n Quick Order (bttm f the screen). 3. Enter LMS Transactin ID (under Imprt LMS banner) and click n "Imprt LMS." Cntinued n next page.

5 6. Check yur infrmatin and then click Order. IMPORTANT: Unlike the previus LMS sftware, the buttn next t the curse will nt shw Pending while yur Transactin is waiting t be paid. Once yu have cmpleted a transactin, DO NOT attempt t purchase the curse again r yu will create anther Transactin ID. FOR SUPPORT If yu have questins, yu can cntact Mitel Training using ne f the fllwing methds. 7. Once the Order has been submitted, A Thank Yu display cntaining yur rder number will be displayed. In Nrth America, call Mitel Technical Training at When the Autmated Attendant answers, select menu ptin 6 and then ptin 2. The first available peratr will answer yur call. Yu can als In Australia/Asia Pacific, call Mitel Training at Yu can als In France, call Mitel France Training at +(33) Call Mitel France Training. Yu can als In Germany, call Trainingszentrum Deutschland Yu can als In Sweden, In Switzerland, call Mitel Switzerland Ltd at +(41) When the Attendant answers, yur call will be transferred t the Mitel Switzerland Training Manager. Yu can als As sn as yur rder is prcessed a message will be sent t the LMS t place the curse in yur accunt. In the United Kingdm and all ther cuntries In Eurpe, Middle East, Africa (EMEA), call Mitel Training at +(44) After nrmal wrking hurs, yur call is transferred t vice mail. Yu can als Fr Sales Training, cntact

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