C Cisco and/or its affiliates. All rights reserved. 1

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1 C Cisco and/or its affiliates. All rights reserved. 1

2 What is Collaboration What did it used to mean? What does it mean now? Simple ways to use Collaboration BE6000 overview Q&A C Cisco and/or its affiliates. All rights reserved. 2

3 Working behind a desk A telephone conversation A phone on the desk A mobile in the pocket Voic & leaving messages Travelling to meetings Conference calls Face to face meetings Flying & Driving to meetings s & full Inboxes PBX C Cisco and/or its affiliates. All rights reserved. 3

4 Working anywhere Video on every call Fast response with Presence and IM Mobile Clients Interactive Web Conferences Telepresence MORE - Face to face meetings LESS - Flying & Driving to meetings Enterprise Social software Flexible working C Cisco and/or its affiliates. All rights reserved. 4

5 Simple Ways Use Collaboration C Cisco and/or its affiliates. All rights reserved. 5

6 Understanding what Collaboration means to you: White Board User type and devices Job Types Location & role? Primary communication type? Secondary communication type? How could you enhance their communication capabilities? Cisco Solution: Cisco has a range of devices to meet all locations & roles Devices & applications share common interface for ease of use Devices are licensing so customer have the choice to select what they need for any given scenario C Cisco and/or its affiliates. All rights reserved. 6

7 Customer Scenario : BYOD Collaboration White Board Solution Cisco BYOD Security Jabber Mobile client Benfits Fully secure policy based security Reduced capital expense Remote control of devices & content Users get the devices they want & access to key information Cisco Unique Security for ISE for BYOD Available on any device operating system C Cisco and/or its affiliates. All rights reserved. 7

8 Customer Scenario : Customer is paying to maintain multiple PBX in distributed network Solution Cisco Collaboration BE 6K Cisco Borderless Routing & Switching White Board Private/Public WAN Benefits One seamless solution across all sites Centralised costs & hardware Centralised administration Local redundancy where required Can start basic and add fulls Collaboration later Cisco Unique Cisco is the only vendor to offer a true end to end solution in this scenario Main Site with BE 6K Mobile Workers Branch Site with Redundancy Branch Site no Redundancy C Cisco and/or its affiliates. All rights reserved. 8

9 Customer Scenario : Need to retain PBX investment White Board PSTN Extend & Connect Solution Add Cisco Soft client to PBX Cisco Collaboration BE6K Jabber desktop client Benefits Sweat current PBX asset & handset Users gain the ability to IM & dial from screen Users can migrate to new platform when required Can add full collaboration later Cisco Unique Extend & Connect PBX Integration NEW Low cost entry point Voice Gateway PBX C Cisco and/or its affiliates. All rights reserved. 9

10 Customer Scenario : Improve customer experience Track customer service Solution Cisco Customer Collaboration Benfits Use customer service index to drive key teams Differentiate from the competition Increase revenue Maximise resources Address ratio and tackle lost customers Cisco Unique Co-resident deployment on BE6K White Board +80% Incoming Calls CCX Add Report on Key Team & KPI $$$ Rev. Stream Outgoing Campaign Key Customer facing team & KPI for Business C Cisco and/or its affiliates. All rights reserved. 10

11 Features/Solution Flexibility Cisco Collaboration Cloud (Cisco WebEx Cloud & Cisco HCS) Delivering Consistent End User Experience Cisco Business Edition 6000 (On-premise) Average Customer Size C Cisco and/or its affiliates. All rights reserved. 11

12 SIP Provider PoE Switch Voice Gateway (Cisco ISR) Cisco Business Edition 6000 Up to: 1,000 Users 1,200 Devices (MD Server) 2,500 Devices (HD Server) 1,000 Voic Boxes 100 Contact Center Agents 1,000 IM Users 25 Attendant Consoles 50 Sites High Availability, Optional Clustering LAN or WAN Survivable (across Branch WAN or within LAN) C Cisco and/or its affiliates. All rights reserved. 12

13 BE6K is Single Collaboration Server for Voice, Video & IM Unified Communications Customer Collaboration 25 to 1000 Users Collaboration Applications ON PREMISE TelePresence C Cisco and/or its affiliates. All rights reserved. 13

14 From basic to high-quality, multi-media communications enhanced viewing, streamlined user experience. Basic Voice Communications Endpoints 3900 Series Business Communication Endpoints 6900 Series Advanced Business Communication Endpoints 7900 Series Advanced Professional Media Endpoints 8900 Series Advanced Collaborative Media Endpoints 9900 Series Video Personal & Immersive Media Endpoints EX Series and CTS Systems Cisco Jabber On Any Device Virtualization Experience Clients C Cisco and/or its affiliates. All rights reserved. 14

15 Personal Multipurpose Immersive VERT ICALS Q UICK SET S INT EGRATORS TX 9000 Series TX 1300 Series Solution Platforms For custom and industry applications TX9000 TX9200 Active Collaboration Room PROFILE Series TX MX Series Codec C90 Codec C60 Codec C40 Profile 65 Single or Dual Profile 55 Single or Dual Profile 42 MX300 and MX200 SX20 Quick Set CTS 500 EX Series Mobility EX90 EX60 Jabber Video for TelePresence Healthcare & Education C Cisco and/or its affiliates. All rights reserved. 15

16 Jabber Rich, Real-time Communications Unifying presence, IM, voice, voice messaging, desktop sharing and conferencing capabilities securely into one client on your desktop, mobile, or tablet device. One-one One-to-few Real-Time All-in-one UC Application Presence and IM Voice, Video, voice messaging Desktop sharing, conferencing Collaborate from Any Workspace PC, Mac, tablet, smart phone On-premises and Cloud Integration with Microsoft Office Best desktop collaboration experience with Public IM and Presence options C Cisco and/or its affiliates. All rights reserved. 16

17 Hunt Group Attendant Console Contact Center Customer call is transferred to the next extension in the group until answered lack of consistency required us to introduce a live person Customer call is answered by an attendant who directs the call with the help of a desktop GUI We were losing sales from long hold times, and frequent call transfers IVR self-service for account status Screen pop and CRM integration for centralized customer info Integrated reports reveal opportunities to improve the customer experience C Cisco and/or its affiliates. All rights reserved. 17

18 Medium Density (MD) Server: up to 4 UC applications + 1 Management application High Density (HD) Server: up to 8 UC applications + 1 Management application Up to 1000 users, 50 sites and 100 Contact Center agents. High availability over LAN or WAN environments using a secondary server. Survivable Branch. C Cisco and/or its affiliates. All rights reserved. 18

19 1) 15 min - Unpack 2) 15 min hardware install 3a) Min setup bios, firmware, drivers etc 3b) min disk/raid setup + battery cache 4) min Virtualization hypervisor setup 5) min / app - load app/install app (4 worst case 1-4 hours) 30 mins per app Pre-loaded C Cisco and/or its affiliates. All rights reserved. 19

20 Application Scale vcpu vram UCM, Unified Communications Manager, (Required) 1,000 Users or 1200 devices 2 4G CUC, Cisco Unity Connection 1,000 Voice Mails 1 4G UPM, Unified Provisioning Manager, installation GUI IM&P, Instant Messaging & Presence 1,000 users on UCM, CUC and IM&P 1,000 Full UC, IM & Presence users 1 2G 1 2G CUxAC, Cisco Unified Attendant Console 25 clients 1 2G CCX, Contact Center Express 100 Agents 2 4G VCS, Video Communication Server 100 transversal/ 100 non-traversal calls Virtualized with VMware ESXi 2 4G CER, Cisco Emergency Responder 1,000 users 2 4G Any combination of 5 apps allowed with 8vCPU and 16G vram, Sample configurations: #1: UCM+CUC+CUPM+IM&P+VCS (Collab Centric with Video) #2: UCM+CUC+CUPM+IM&P + CCX (Collab Centric with Contact Center, no video) #3: UCM+CUC+CUPM+ IM&P +CER ( Emergency Responder) #4: UCM+CUPM+IM&P+CCX+VCS (Partner-led Provisioning with Collab) C Cisco and/or its affiliates. All rights reserved. 20

21 Cisco Unified Contact Center Express Ease of ordering with single, top-level SKU Single, includes appliance/os entitlement Discounted 5, 10, 25 agent seat license bundles (Enhanced or Premium configurations) Available with both UCL and UWL bundles C Cisco and/or its affiliates. All rights reserved. 21

22 Simplified interface for all user preference settings Voic Ringtone Call-fwd Password & Pin SNR Speed-dial Extension Mobility and more Reduce customer support calls with end-user selfcare. C Cisco and/or its affiliates. All rights reserved. 22

23 Cisco Business Edition 6000 server bundle Factory-configured UCS C220M3 server Factory-loaded UC virtualization hypervisor and license Cisco Prime Unified Provisioning Manager Business Edition and licenses Pre-loaded UC software suite Medium or High Density server Software License Starter Bundles: Choose one from 25 Enhanced UCL + 25 Unity Connection Messaging licenses Or 25 CUWL Business Edition licenses (CUWL Standard) Prepared UCS C220 M3 server Pre-loaded Software Suite 25 UCL or CUWL licenses C Cisco and/or its affiliates. All rights reserved. 23

24 Included Optional Webex Conferencing Webex Social Messaging (UCXN) N/A N/A Jabber Mobile N/A N/A Jabber Desktop CPE or CPE or Hosted Single Single Single single Multiple Multiple Analog / Voice Hosted Voice Video Video Video Video Jabber IM/Presence # of Device Support Device Type Support # of User Profile UCL Essential UCL Basic UCL Enhanced UCL Enh + CUWL Business CUWL Professional License Type C Cisco and/or its affiliates. All rights reserved. 24

25 Enhanced/Enhanced Plus UCL, CUWL Standard, CUWL Professional TelePresence Room Basic UCL 9900 Series EX60 / EX90 TX Series Jabber Desktop Soft Client Essential UCL 8900 Series DX650 MX Series Fax Analog Series 7937 Jabber Mobile SX Series x 8831 VXC Third Party SIP Profile Series C Cisco and/or its affiliates. All rights reserved. 25

26 BE6000 with UCM and VCS-C running co-resident VCS Video Interworking 3rd Party/H.323 Video Endpoints Jabber with Video Room Based VCS- ExpressWay Firewall Traversal B2B and External/Remote Worker 9971 Video Phone Desktop 5 traversal and 10 non-traversal call license now included w/ BE ; Up to 100 available w/ add l licenses C Cisco and/or its affiliates. All rights reserved. 26

27 Cisco Business Edition 6000 Cisco Business Edition 6000 Docwiki Cisco Business Edition 6000 Ordering Guide Cisco Business Edition 6000 Hands-on Lab Cisco Quick Pricing Tool Cisco Business Edition 6000 Support Community Partner Resources C Cisco and/or its affiliates. All rights reserved. 27

28 Thank you! Questions & Answers Rogelio Valtierra Systems Engineer Elizabeth Oliva Program Manager Paulina Valerio Engineer Consultant

29 Q&A C Cisco and/or its affiliates. All rights reserved. 29