Let s Go a Step Further!

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Let s Go a Step Further!"

Transcription

1 Multichannel Approaches: Let s Go a Step Further! CIB 45+1 Chris Wade Multichannel Strategy Lead Veeva Europe

2 Making CRM Work For You 2015 Veeva Systems Company Confidential eu.veeva.com 2

3 Making CRM Work For Your Customers 2015 Veeva Systems Company Confidential eu.veeva.com 3

4 Veeva Overview Company statistics Founded in employees 275+ customers; end users in 80+ countries Veeva is headquartered in the San Francisco Bay Area, with offices in Europe, Asia, and Latin America Listed on New York Stock Exchange - VEEV What we do Fastest Growing Company Build innovative, cloud-based products for life sciences Provide implementation services for customer success Enhance customer value through a robust partner ecosystem 2015 Veeva Systems Company Confidential eu.veeva.com 4

5 Veeva Spans an Entire Life Sciences Company Research & Development Medical Commercial Regulatory Clinical Trials Quality and Medical Field Manufacturing Affairs Medical Marketing Sales CRM CLM Approved Engage CoBrowse Submissions Investigator Portal etmf QualityDocs MedComms PromoMats Customer Master KOL Data & Services Customer Data Data Services 2015 Veeva Systems Company Confidential eu.veeva.com 5

6 Customer Success Through Innovation Agility in a Dynamic Market Competitive advantage through continuous innovation Responsiveness to market needs & regulatory changes Speed to realised benefits Veeva CLM Approved Engage CoBrowse Veeva KOL Data & Services Veeva CRM Vault PromoMats Vault MedComms Vault Submissions Network Customer Master Veeva OpenData Customer Data Data Services Vault QualityDocs Veeva CRM Veeva Vault Veeva Network Veeva OpenData Vault etmf 2015 Veeva Systems Company Confidential eu.veeva.com 6

7 Multichannel & Pharma 2015 Veeva Systems Company Confidential eu.veeva.com 7

8 Multichannel Allows Pharma to Offer Customers a 360 View of Themselves Convenient Relevant Engaging 2015 Veeva Systems Company Confidential eu.veeva.com 8

9 CRM as a Customer Platform Marketing & Sales Management Content & Data Management SFA Surveys Rep CLM Channels Web & Portal Call Center Sample Incentive Integrated Management technology Compensation across the organisation Campaign Management Aggregate Spend Web Content Management MLR Customer Data MDM Market/Sales Data Contract Management Online selfdirected Expense Digital Asset Segmentation Social Management Library Adopted as an approach & philosophy Stewardship Services KOL Data Inventory Management CoBrowse Mass Targeting Learning Mgmt Systems Content Distribution Formulary Data Order Management Multichannel Alignments Strategic Account Management Events Management Sales & Activity reporting Insight & execution by all Process reporting & KPIs Business Intelligence KOL Management Medical Medical Inquiries Key Account Management Veeva Today Formulary Management Veeva Future Revenue and Contracts Mgmt Partner Price Management Other Commercial Analytics Predictive Analytics Visibility of the Customer Visibility from the Customer Medical Communications 2015 Veeva Systems Company Confidential eu.veeva.com 9

10 The Value of Multichannel 10%+ Topline Growth Multichannel Delivering Measurable Benefits 10-25% Savings 2014 BCG: Breaking Through The Noise report 2015 Veeva Systems Company Confidential eu.veeva.com 10

11 Multichannel vs Omnichannel What is the difference? 82% buzzword / hype 17% redefining customer engagement strategy Outside-in rather than inside-out 1% homage to great British TV comedy! 2015 Veeva Systems Company Confidential eu.veeva.com 11

12 A Long Way To Go To Omnichannel In-Company Channels External Touchpoints 2015 Veeva Systems Company Confidential eu.veeva.com 12

13 Your View of Customers vs. Their View of You Companies have a clear view of who their customers are and why Pharma has used CRM to organise customers around sales teams Multichannel adds new channels but still companies doing to customers Central to the value that pharma brings to customers is expertise CRM should simplify service delivery, but instead customers are faced with confusion Multiple phone lines, websites, people Effective multichannel needs to enable service excellence 2015 Veeva Systems Company Confidential eu.veeva.com 13

14 The Connected Customer Effective communications addresses HCPs needs. Amplifying a promotional message across every touchpoint is not the answer Veeva Systems Company Confidential eu.veeva.com 14

15 The Connected Customer I want to be treated like a customer Drug information is recognised as a valuable resource by HCPs, but how it is offered is often not aligned with their needs or preferences Veeva Systems Company Confidential eu.veeva.com 15

16 The Connected Customer 67% Prefer Digital With 2/3 HCPs preferring digital to interact with pharma the challenge is not if or what, but why digital isn t the primary channel for service and information delivery Veeva Systems Company Confidential eu.veeva.com 16

17 The Connected Customer: EU Doctors Favour Promotional Resources That Are Convenient, Personal and Trustworthy Downloadable materials eg. PDF, Face- to- face rep visit Independent website eg. from independent website Monograph Product website Slide deck from pharmaceuacal / PharmaceuAcal / device Video ALL EU (n=1,848) They Want To Feel Like A Customer, They Want To Be In Control Source: M3 EU5 Doctor Communications Study, August 2014 Q5 How would you prefer to receive promoaonal informaaon from pharmaceuacal and medical device companies? Please select your top 3 preferred op1ons from the list below

18 The Connected Customer: EU Doctors Have Clear Preferences on How They Want to Receive Drug Information Guideline summaries Drug summary Algorithms Single page detail Clinical paper summaries Case reports Brand Q&A Video content MulAple page detail Discussion with rep ALL EU (n=1,848) Prescribing informaaon Their time is limited and understanding Rx limitations is key Source: M3 EU5 Doctor Communications Study, August 2014 Q7 When searching for/ receiving informaaon about drugs/ treatments/ medical devices, how useful do you find the following?

19 The Place of Integration: Enhancing Traditional Channels Face-To-Face Call Rep-to-HCP Online Portal, Remote Session & Document Viewing 2015 Veeva Systems Company Confidential eu.veeva.com 19

20 The Place of Integration: Enabling New Customer Processes Dr.com HCP Communities Customer Communications Pharma Insights Content Engagement 2015 Veeva Systems Company Confidential eu.veeva.com 20

21 Millennium Improves Flexibility and Productivity with Veeva CRM Customer A leading biopharmaceutical company based in Cambridge, Massachusetts Markets VELCADE, a novel cancer product Research, development, and commercialization activities focused in two therapeutic areas: oncology and inflammation Challenge Client/server system not flexible enough to handle company s growing needs Not reliable and took too much time for basic functions Technology managers continually pulled away from strategic initiatives to fix system errors Solution Selected Veeva CRM because: Single, integrated system for managed markets, MSLs, and sales reps Pharma-specific functionality Robust search capabilities SaaS platform automatic upgrades and fast, easy configuration Results Usability: Record call in < 3 clicks, conduct searches in seconds and access data quickly Flexibility: Make changes anytime without affecting other parts of system Productivity: Saved 1+ FTE per group IT staff freed from maintaining servers and other hardware 2015 Veeva Systems Company Confidential eu.veeva.com 21

22 AstraZeneca MSLs Deliver Greater Customer Value with Veeva CRM Customer Global, innovation-driven biopharmaceutical business global revenues over $32.8 billion Challenge Previous CRM system s functionality shortfalls and growing costs intolerable for Medical Affairs Need for: Richer reporting, planning, and management functionality Ability to easily collaborate with other teams Solution Veeva CRM provided functionality that met the specific needs of Medical Affairs Implementation was on time and under budget, despite an unplanned expansion in scope Results Estimated 29% ROI, 30% annual savings, 89% improvement in reporting efficiency MSLs more organized with daily planning align individual customer objectives to strategic objectives Managers have immediate dashboard access to performance data 2015 Veeva Systems Company Confidential eu.veeva.com 22

23 How Ready Are You? Continuous Improvement Benchmark Handover & Phase-out Vision 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Buy-in & Impact Assessment Framework Strategic Plan Process & Governance Build Capability Talent & Skills Change Management Road Map Source: DT Associates - The State of Digital Excellence In The Global Pharmaceutical Industry, February Base: 32 Digital Leaders 2015 Veeva Systems Company Confidential eu.veeva.com 23

24 Thank You Chris Wade

Analyst & Investor Day

Analyst & Investor Day Analyst & Investor Day September 29, 2016 Copyright 2016 Veeva Systems Inc., all rights reserved veeva.com Safe Harbor Forward-looking Statements This presentation contains forward-looking statements,

More information

Converged Cloud and Digital Transformation: A Strategy for Business Success

Converged Cloud and Digital Transformation: A Strategy for Business Success Converged and Digital Transformation: A Strategy for Business Success An IDC InfoBrief, Sponsored by Lenovo December 2017 Sponsored by Lenovo Page 1 Digital Transformation (DX) is Changing Everything About

More information

New Digital Business Models Driving the Softwarization of the Network

New Digital Business Models Driving the Softwarization of the Network New Digital Business Models Driving the Softwarization of the Network Marc Halbfinger January 2018 Here To Serve Headquartered in Hong Kong PCCW consolidated 2016 Revenue: US$4.9 billion HKT 2016 Revenue:

More information

SECOND ANNUAL. Small & Medium Business Trends Report Research insights from nearly 500 business owners and leaders

SECOND ANNUAL. Small & Medium Business Trends Report Research insights from nearly 500 business owners and leaders SECOND ANNUAL Small & Medium Business Trends Report Research insights from nearly 500 business owners and leaders Introduction Welcome to the second annual Small & Medium Business Trends Report. Small

More information

How to prioritise your transformation to-do list

How to prioritise your transformation to-do list How to prioritise your transformation to-do list Phil Dearson Econsultancy Digital Transformation Consultant 18 November 2014 Copyright Econsultancy Building your transformation roadmap - methodology Interviews

More information

Constant Contact. Responsyssy. VerticalResponse. Bronto. Monitor. Satisfaction

Constant Contact. Responsyssy. VerticalResponse. Bronto. Monitor. Satisfaction Contenders Leaders Marketing Cloud sy Scale Campaign aign Monitor Niche High Performers Satisfaction Email Marketing Products Products shown on the Grid for Email Marketing have received a minimum of 10

More information

Capital Markets Seminar Hendrik Klindworth, Founder & CEO

Capital Markets Seminar Hendrik Klindworth, Founder & CEO Capital Markets Seminar 2017 Hendrik Klindworth, Founder & CEO COMPANY SNAPSHOT Founded 2007 In Germany 420 employees in two offices Located in Hamburg & Düsseldorf 200m registered users >30 language versions

More information

Data Management and Security in the GDPR Era

Data Management and Security in the GDPR Era Data Management and Security in the GDPR Era Franck Hourdin; Vice President, EMEA Security Russ Lowenthal; Director, Database Security Product Management Mike Turner; Chief Operating Officer, Capgemini

More information

TechValidate Survey Report: SaaS Application Trends and Challenges

TechValidate Survey Report: SaaS Application Trends and Challenges TechValidate Survey Report: SaaS Application Trends and Challenges TechValidate Survey Report: SaaS Application Trends and Challenges 2 The current growth rates and investments in SaaS are astounding.

More information

The Little Fuchsia Book of HPE Data Center Solutions

The Little Fuchsia Book of HPE Data Center Solutions The Little Fuchsia Book of HPE Data Center Solutions Introduction The data center has become a core focus of the digital economy. It s always been an important, though quiet, IT function, operating behind

More information

SD-WAN. Enabling the Enterprise to Overcome Barriers to Digital Transformation. An IDC InfoBrief Sponsored by Comcast

SD-WAN. Enabling the Enterprise to Overcome Barriers to Digital Transformation. An IDC InfoBrief Sponsored by Comcast SD-WAN Enabling the Enterprise to Overcome Barriers to Digital Transformation An IDC InfoBrief Sponsored by Comcast SD-WAN Is Emerging as an Important Driver of Business Results The increasing need for

More information

Gain Control Over Your Cloud Use with Cisco Cloud Consumption Professional Services

Gain Control Over Your Cloud Use with Cisco Cloud Consumption Professional Services Solution Overview Gain Control Over Your Cloud Use with Cisco Cloud Consumption Professional Services OPTIMIZE YOUR CLOUD SERVICES TO DRIVE BETTER BUSINESS OUTCOMES Reduce Cloud Business Risks and Costs

More information

Optimisation drives digital transformation

Optimisation drives digital transformation January 2017 Executive summary Forward-thinking business leaders are challenging their organisations to achieve transformation by harnessing digital technologies with organisational, operational, and business

More information

Cisco Collaboration Optimization Services: Tune-Up for Peak Performance

Cisco Collaboration Optimization Services: Tune-Up for Peak Performance Cisco Collaboration Optimization Services: Tune-Up for Peak Performance What You Will Learn More than 200,000 enterprises around the world have deployed Cisco Collaboration Solutions. If you are one of

More information

At Hewlett Packard Enterprise, an HR Transformation

At Hewlett Packard Enterprise, an HR Transformation At Hewlett Packard Enterprise, an HR Transformation Workday platform delivers advanced tools for strategically managing HPEs human capital Generally, a project of this scope would take up to three years

More information

Management summary. From people in business to people doing business

Management summary. From people in business to people doing business Product overview Management summary Xeelo is a software platform which will increase your existing business performance exponentially. Whether you need to refine your existing ERP, better integrate many

More information

Delivering Next Generation DCIM for a Mobile Workforce

Delivering Next Generation DCIM for a Mobile Workforce Delivering Next Generation DCIM for a Mobile Workforce 1 About Optimum Path Optimum Path Inc. is a software company, headquartered in Florida, USA with locations in APAC and EMEA regions. We continue to

More information

2-TIER AUTHORIZED INFORMATICA RESELLER PROGRAM GUIDE

2-TIER AUTHORIZED INFORMATICA RESELLER PROGRAM GUIDE 2-TIER AUTHORIZED INFORMATICA RESELLER PROGRAM GUIDE 2017 Informatica. For Authorized Informatica Partners Only -1- The Informatica Partner Program The Informatica Partner Program is a holistic membership

More information

ROI CASE STUDY MAY Logicalis Achieves 159% ROI* with CA DCIM Solution

ROI CASE STUDY MAY Logicalis Achieves 159% ROI* with CA DCIM Solution ROI CASE STUDY MAY 2015 Logicalis Achieves 159% ROI* with CA DCIM Solution 2 ROI CASE STUDY: LOGICALIS MAY 2015 Logicalis increases efficiency and maximizes availability with CA DCIM UK service provider

More information

ON24 Webinar Platform for. Media and Publishing

ON24 Webinar Platform for. Media and Publishing ON24 Webinar Platform for Media and Publishing As B2B media/publishing marketers, you use webinars to promote your titles, services and publications, sometimes hundreds every year. Your sponsors rely on

More information

PONEMON INSTITUTE RESEARCH REPORT 2018 STUDY ON GLOBAL MEGATRENDS IN CYBERSECURITY

PONEMON INSTITUTE RESEARCH REPORT 2018 STUDY ON GLOBAL MEGATRENDS IN CYBERSECURITY PONEMON INSTITUTE RESEARCH REPORT 2018 STUDY ON GLOBAL MEGATRENDS IN CYBERSECURITY Benchmark research sponsored by Raytheon. Independently conducted by Ponemon Institute LLC. February 2018 2018 Study on

More information

Nokia Strategy and Financial Briefing. Timo Ihamuotila CFO February 11, 2011

Nokia Strategy and Financial Briefing. Timo Ihamuotila CFO February 11, 2011 Nokia Strategy and Financial Briefing Timo Ihamuotila CFO February 11, 2011 Mobile Devices Industry and Nokia Assessment Expected Industry Trends: Revenue and Margins Approximate Revenue CAGR by Geographic

More information

M2M device connections and revenue: worldwide forecast

M2M device connections and revenue: worldwide forecast Research Forecast Report M2M device connections and revenue: worldwide forecast 2013 2023 August 2013 Morgan Mullooly and Steve Hilton 2 Contents Slide no. 5. About this report 6. Executive summary 7.

More information

FROM TACTIC TO STRATEGY:

FROM TACTIC TO STRATEGY: FROM TACTIC TO STRATEGY: The CDW-G 2011 Cloud Computing Tracking Poll 2011 CDW Government LLC TABLE OF CONTENTS Introduction 3 Key findings 4 Planning for the cloud 16 Methodology and demographics 19 Appendix

More information

Why Enterprises Need to Optimize Their Data Centers

Why Enterprises Need to Optimize Their Data Centers White Paper Why Enterprises Need to Optimize Their Data Centers Introduction IT executives have always faced challenges when it comes to delivering the IT services needed to support changing business goals

More information

Bringing cyber to the Board of Directors & C-level and keeping it there. Dirk Lybaert, Proximus September 9 th 2016

Bringing cyber to the Board of Directors & C-level and keeping it there. Dirk Lybaert, Proximus September 9 th 2016 Bringing cyber to the Board of Directors & C-level and keeping it there Dirk Lybaert, Proximus September 9 th 2016 Dirk Lybaert Chief Group Corporate Affairs We constantly keep people connected to the

More information

Major IT Transformation

Major IT Transformation Major IT Transformation Infrastructure Management 30 August 2016 By: Thomas Kibui Agenda Business Challenges SITA Infrastructure Management Evolution to SIAM Engagement Model Key Benefits 3 Infrastructure

More information

1-TIER AUTHORIZED INFORMATICA RESELLER (AIR)

1-TIER AUTHORIZED INFORMATICA RESELLER (AIR) 1-TIER AUTHORIZED INFORMATICA RESELLER (AIR) PROGRAM GUIDE (Revised 1 January 2018) 2018 Informatica. For Authorized Informatica Partners Only -1- The Informatica Partner Program The Informatica Partner

More information

Informed Delivery Create Once. Connect Everywhere. Informed Delivery Overview September 2017

Informed Delivery Create Once. Connect Everywhere. Informed Delivery Overview September 2017 Informed Delivery Create Once. Connect Everywhere. Informed Delivery Overview September 2017 Informed Delivery offers an integrated marketing approach to meet today s consumer demands. What is Informed

More information

Security and Privacy Governance Program Guidelines

Security and Privacy Governance Program Guidelines Security and Privacy Governance Program Guidelines Effective Security and Privacy Programs start with attention to Governance. Governance refers to the roles and responsibilities that are established by

More information

One Release. One Architecture. One OS. High-Performance Networking for the Enterprise with JUNOS Software

One Release. One Architecture. One OS. High-Performance Networking for the Enterprise with JUNOS Software Solution Brochure High-Performance Networking for the Enterprise with JUNOS Software Using the Network to Achieve Higher Availability, Lower OPEX and Improved Productivity for Your Business Core Branch

More information

The Other Side Of Innovation

The Other Side Of Innovation The Other Side Of Innovation Presented by: Chris Trimble Professor, Tuck School of Business at Dartmouth 2011: Trimble and and Govindarajan 2011 Trimble and Govindarajan 2011 Trimble and Govindarajan 3

More information

CIO Forum Maximize the value of IT in today s economy

CIO Forum Maximize the value of IT in today s economy CIO Forum Maximize the value of IT in today s economy Laura Scott, Vice President Service Product Line Sales Global Technology Services IT infrastructure is reaching a breaking point. 85% idle In distributed

More information

YOU'VE GOT MAIL! 5 Key Steps to Improving Your Campaigns for Better Hires

YOU'VE GOT MAIL! 5 Key Steps to Improving Your  Campaigns for Better Hires YOU'VE GOT MAIL! 5 Key Steps to Improving Your Email Campaigns for Better Hires A Research ebook by: 2016 icims, Inc. All rights reserved. The Job Market is Changing 83% of recruiters report the power

More information

Analytics. EduPristine DM Analytics. EduPristine

Analytics. EduPristine DM Analytics. EduPristine Analytics EduPristine www.edupristine.com Making the Data work for the Business 1 Digital Analytics Digital analytics is the analysis of qualitative and quantitative data from your business and the competition

More information

Smart Data Center From Hitachi Vantara: Transform to an Agile, Learning Data Center

Smart Data Center From Hitachi Vantara: Transform to an Agile, Learning Data Center Smart Data Center From Hitachi Vantara: Transform to an Agile, Learning Data Center Leverage Analytics To Protect and Optimize Your Business Infrastructure SOLUTION PROFILE Managing a data center and the

More information

Leading our discussion today

Leading our discussion today Defending the Digital Retailer for NRFTech 2014 July 22, 2014 Leading our discussion today Security Leadership and Points of Contact Security and Infrastructure Services Leadership Kevin Richards NA Security

More information

User-friendly mobile and web experience tools in Liferay DXP. Filipe Afonso Senior Consultant, Liferay

User-friendly mobile and web experience tools in Liferay DXP. Filipe Afonso Senior Consultant, Liferay User-friendly mobile and web experience tools in Liferay DXP Filipe Afonso Senior Consultant, Liferay Basic information for the Webinar All attendees are in a listen-only mode. For any questions, feel

More information

Building a Resilient Security Posture for Effective Breach Prevention

Building a Resilient Security Posture for Effective Breach Prevention SESSION ID: GPS-F03B Building a Resilient Security Posture for Effective Breach Prevention Avinash Prasad Head Managed Security Services, Tata Communications Agenda for discussion 1. Security Posture 2.

More information

CASE STUDY. Make It Easy for Partners & Business Increases. Avid Case Study

CASE STUDY. Make It Easy for Partners & Business Increases. Avid Case Study CASE STUDY Make It Easy for Partners & Business Increases Avid Case Study #ChannelManagement Avid Case Study 2 About Avid Avid is the world's leading provider of audio and video technology for media organizations

More information

Sanofi Investigator Sponsored Studies (ISS) External Reference Guide. 1 November 2017

Sanofi Investigator Sponsored Studies (ISS) External Reference Guide. 1 November 2017 Sanofi Investigator Sponsored Studies (ISS) External Reference Guide 1 November 2017 Sanofi ISS Overview Sanofi is committed to supporting medically and scientifically sound research aimed at the advancement

More information

Enhancing Security With SQL Server How to balance the risks and rewards of using big data

Enhancing Security With SQL Server How to balance the risks and rewards of using big data Enhancing Security With SQL Server 2016 How to balance the risks and rewards of using big data Data s security demands and business opportunities With big data comes both great reward and risk. Every company

More information

Best Practices in Enterprise Data Governance

Best Practices in Enterprise Data Governance Best Practices in Enterprise Data Governance Scott Gidley and Nancy Rausch, SAS WHITE PAPER SAS White Paper Table of Contents Introduction.... 1 Data Governance Use Case and Challenges.... 1 Collaboration

More information

Rockwell Automation ODVA Annual Meeting

Rockwell Automation ODVA Annual Meeting Rockwell Automation ODVA Annual Meeting Copyright 2011 Rockwell Automation, Inc. All rights reserved. Topics Industrial Energy Management: Industrial GreenPrint Business Drivers Enabling Solutions Copyright

More information

Data Governance Quick Start

Data Governance Quick Start Service Offering Data Governance Quick Start Congratulations! You ve been named the Data Governance Leader Now What? Benefits Accelerate the initiation of your Data Governance program with an industry

More information

Cisco Collaborative Knowledge

Cisco Collaborative Knowledge Cisco Collaborative Knowledge Product Overview. Your workforce needs knowledge, speed and flexibility to solve real-world business challenges in today s fast moving digital economy. Cisco Collaborative

More information

PEOPLE INNOVATION CAPITAL INFRASTRUCTURE AGILITY. New Brunswick Growth Opportunity. Cybersecurity

PEOPLE INNOVATION CAPITAL INFRASTRUCTURE AGILITY. New Brunswick Growth Opportunity. Cybersecurity PEOPLE INNOVATION CAPITAL INFRASTRUCTURE AGILITY New Brunswick Growth Opportunity New Brunswick Growth Opportunity Province of New Brunswick PO 6000, Fredericton NB E3B 5H1 Canada ISBN 978-1-4605-1669-0

More information

TechTarget s Client Consulting Services: Committed to maximizing your marketing ROI

TechTarget s Client Consulting Services: Committed to maximizing your marketing ROI White paper TechTarget s Client Consulting Services: Committed to maximizing your marketing ROI Best practices and strategic consulting services to keep you ahead of the market Client Consulting is a global

More information

Odin. SMB Cloud InsightsTM CANADA

Odin. SMB Cloud InsightsTM CANADA Odin 2015 SMB Cloud InsightsTM CANADA Categories and Definitions SMB Defined We define SMBs also known as small and medium enterprises (SMEs) as companies with one to 250 employees. There are around 1.1

More information

CASE STUDY: USING THE HYBRID CLOUD TO INCREASE CORPORATE VALUE AND ADAPT TO COMPETITIVE WORLD TRENDS

CASE STUDY: USING THE HYBRID CLOUD TO INCREASE CORPORATE VALUE AND ADAPT TO COMPETITIVE WORLD TRENDS CASE STUDY: USING THE HYBRID CLOUD TO INCREASE CORPORATE VALUE AND ADAPT TO COMPETITIVE WORLD TRENDS Geoff Duncan, Senior Solutions Architect, Digital Fortress Brandon Tanner, Senior Manager, Rentsys Recovery

More information

The Black Box Institute

The Black Box Institute The Black Box Institute Enterprise Mobility Management Nov 15, 2016 The Black Box Institute 2016 Our speakers today Maneesh Mehta Malcolm Campbell Co-founder, The Black Box Institute Clients include: Nortel,

More information

OUT OF THE LAB AND INTO THE BUSINESS

OUT OF THE LAB AND INTO THE BUSINESS OUT OF THE LAB AND INTO THE BUSINESS Dan Houlihan EVP, Head of Global Fund Services Northern Trust 1 OUT OF THE LAB AND INTO THE BUSINESS INNOVATION - Big Ideas and a Cultural Leap Expect Change Innovation

More information

End-to-end Safety, Security and Reliability Keys for a successful I4.0 Migration

End-to-end Safety, Security and Reliability Keys for a successful I4.0 Migration End-to-end Safety, Security and Reliability Keys for a successful I4.0 Migration Dr. Andreas Hauser Director Digital Service, TÜV SÜD Tokyo, 21 February 2017 Corporate Profile Slide 2 Our heritage: 150

More information

Dell helps you to simplify IT

Dell helps you to simplify IT Dell helps you to simplify IT Workshops the first step Reduce desktop and data centre complexity. Improve productivity. Innovate. Dell IT Consulting Services New Edition 2010 Introduction How can you protect

More information

University of Texas Arlington Data Governance Program Charter

University of Texas Arlington Data Governance Program Charter University of Texas Arlington Data Governance Program Charter Document Version: 1.0 Version/Published Date: 11/2016 Table of Contents 1 INTRODUCTION... 3 1.1 PURPOSE OF THIS DOCUMENT... 3 1.2 SCOPE...

More information

31 Examples of how Microsoft Dynamics 365 Integrates with Marketing Automation

31 Examples of how Microsoft Dynamics 365 Integrates with Marketing Automation 31 Examples of how Microsoft Dynamics 365 Integrates with Marketing Automation Manage Email Campaigns In-House 1. Quickly Design Emails Save time creating marketing emails using drag and drop template

More information

Accelerate your Azure Hybrid Cloud Business with HPE. Ken Won, HPE Director, Cloud Product Marketing

Accelerate your Azure Hybrid Cloud Business with HPE. Ken Won, HPE Director, Cloud Product Marketing Accelerate your Azure Hybrid Cloud Business with HPE Ken Won, HPE Director, Cloud Product Marketing Mega trend: Customers are increasingly buying cloud services from external service providers Speed of

More information

Planning and Implementing ITIL in ICT Organisations

Planning and Implementing ITIL in ICT Organisations CCPM Solutions Experts in ICT Performance Supporting Your Business Planning and Implementing ITIL in ICT Organisations June 2012, Addis Ababa Content 1. Quick ITIL (Overview) 2. Case study (How not to

More information

Veeva CRM Suggestions Lessons from Real World Experience. Veeva European Commercial Summit Madrid, Spain

Veeva CRM Suggestions Lessons from Real World Experience. Veeva European Commercial Summit Madrid, Spain Veeva CRM Suggestions Lessons from Real World Experience Veeva European Commercial Summit Madrid, Spain Agenda Applying CRM Suggestions Austin Wilson, MSD Powering CRM Suggestions Ywan Karlen, Aktana 1.

More information

Modern Database Architectures Demand Modern Data Security Measures

Modern Database Architectures Demand Modern Data Security Measures Forrester Opportunity Snapshot: A Custom Study Commissioned By Imperva January 2018 Modern Database Architectures Demand Modern Data Security Measures GET STARTED Introduction The fast-paced, ever-changing

More information

Strategic & Operational Planning:

Strategic & Operational Planning: Strategic & Operational Planning: 2017-2022 March 2018 Version 3 Version 3 ESTABLISHMENT OF NESTcc The National Evaluation System for health Technology Coordinating Center (NESTcc) was established in 2016

More information

Cisco & Sprint Smart City Venture. Stephanie Steele Cisco Systems - Connected City Venture August 2015

Cisco & Sprint Smart City Venture. Stephanie Steele Cisco Systems - Connected City Venture August 2015 Cisco & Sprint Smart City Venture Stephanie Steele Cisco Systems - Connected City Venture August 2015 Agenda Introductions Sprint Strategic Direction Cisco Strategic Direction Venture Overview Kansas City

More information

Digital Network Architecture

Digital Network Architecture Digital Network Architecture Capturing the Digital Explosion Thomas Latzer, Cisco Digital Enterprise Definition Digital Enterprise: An organization or business that uses technology as a competitive advantage

More information

CSP 2017 Network Virtualisation and Security Scott McKinnon

CSP 2017 Network Virtualisation and Security Scott McKinnon CSP 2017 Network Virtualisation and Security Scott McKinnon smckinnon@vmware.com Security Lead, Northern EMEA Network & Security, VMware Disclaimer This presentation may contain product features that are

More information

ARUBA, A HEWLETT PACKARD ENTERPRISE COMPANY, IS REDEFINING THE INTELLIGENT EDGE WITH MOBILITY AND IOT SOLUTIONS FOR ORGANIZATIONS

ARUBA, A HEWLETT PACKARD ENTERPRISE COMPANY, IS REDEFINING THE INTELLIGENT EDGE WITH MOBILITY AND IOT SOLUTIONS FOR ORGANIZATIONS CORPORATE OVERVIEW ARUBA, A HEWLETT PACKARD ENTERPRISE COMPANY, IS REDEFINING THE INTELLIGENT EDGE WITH MOBILITY AND IOT SOLUTIONS FOR ORGANIZATIONS of all sizes globally. The company delivers IT solutions

More information

Service Description. IBM Marketing Cloud. 1. Cloud Service. 1.1 IBM Marketing Cloud Standard

Service Description. IBM Marketing Cloud. 1. Cloud Service. 1.1 IBM Marketing Cloud Standard Service Description IBM Marketing Cloud This Service Description describes the Cloud Service IBM provides to Client. Client means the company and its authorized users and recipients of the Cloud Service.

More information

Building an Effective Cloud Operating Model on AWS

Building an Effective Cloud Operating Model on AWS Building an Effective Cloud Operating Model on AWS Jeff Armstrong (Cloud Architect, Cloudreach) 2017, Amazon Web Services, Inc. or its Affiliates. All rights reserved. Introductions Cloud Operating Model

More information

Enterprise Business. Solution Partner Program Guideline

Enterprise Business. Solution Partner Program Guideline [ 键入文字 ] Huawei Enterprise Solution Partner Program Guidelines Enterprise Business Solution Partner Program Guideline Huawei Technologies Co., Ltd. Huawei Technologies Co., Ltd. i Contents 1 Program Overview...

More information

BPS Suite and the OCEG Capability Model. Mapping the OCEG Capability Model to the BPS Suite s product capability.

BPS Suite and the OCEG Capability Model. Mapping the OCEG Capability Model to the BPS Suite s product capability. BPS Suite and the OCEG Capability Model Mapping the OCEG Capability Model to the BPS Suite s product capability. BPS Contents Introduction... 2 GRC activities... 2 BPS and the Capability Model for GRC...

More information

CLOUD COMPUTING PRIMER FOR EXECUTIVES

CLOUD COMPUTING PRIMER FOR EXECUTIVES CLOUD COMPUTING PRIMER FOR EXECUTIVES Cloud Computing Who Cares? Enables New products, services, business models (digital) Faster growth (agility) Better efficiency (not necessarily cheaper) Requires different

More information

CASE STUDY GLOBAL CONSUMER GOODS MANUFACTURER ACHIEVES SIGNIFICANT SAVINGS AND FLEXIBILITY THE CUSTOMER THE CHALLENGE

CASE STUDY GLOBAL CONSUMER GOODS MANUFACTURER ACHIEVES SIGNIFICANT SAVINGS AND FLEXIBILITY THE CUSTOMER THE CHALLENGE CASE STUDY GLOBAL CONSUMER GOODS MANUFACTURER ACHIEVES SIGNIFICANT SAVINGS AND FLEXIBILITY TenFour is a Premier Service Provider for Red Forge Continuous Infrastructure Service (CIS ). This case study

More information

Service Delivery Platform

Service Delivery Platform Solution Brief Service Delivery Platform Enabling the transition to high-value and more differentiated network services with new consumption models for deploying VNFs. Keeping Up With Cloud Expectations

More information

Microsoft Core Solutions of Microsoft SharePoint Server 2013

Microsoft Core Solutions of Microsoft SharePoint Server 2013 1800 ULEARN (853 276) www.ddls.com.au Microsoft 20331 - Core Solutions of Microsoft SharePoint Server 2013 Length 5 days Price $4290.00 (inc GST) Version B Overview This course will provide you with the

More information

How UAE is Driving Smart Sustainable Cities: key Achievements and Future Considerations

How UAE is Driving Smart Sustainable Cities: key Achievements and Future Considerations How UAE is Driving Smart Sustainable Cities: key Achievements and Future Considerations By Dr. Saeed Al Dhaheri @DDSaeed Chairman, We are the leading Smart Solutions Integrator. With our far sight and

More information

Run the business. Not the risks.

Run the business. Not the risks. Run the business. Not the risks. RISK-RESILIENCE FOR THE DIGITAL BUSINESS Cyber-attacks are a known risk to business. Today, with enterprises becoming pervasively digital, these risks have grown multifold.

More information

Cloud Going Mainstream All Are Trying, Some Are Benefiting; Few Are Maximizing Value

Cloud Going Mainstream All Are Trying, Some Are Benefiting; Few Are Maximizing Value All Are Trying, Some Are Benefiting; Few Are Maximizing Value Latin America Findings September 2016 Executive Summary Cloud adoption has increased 49% from last year, with 78% of companies in Latin America

More information

Healthcare IT Optimization: 6 Mistakes to Avoid Along the Way

Healthcare IT Optimization: 6 Mistakes to Avoid Along the Way Healthcare IT Optimization: 6 Mistakes to Avoid Along the Way Healthcare IT: Transforming for tomorrow s needs Healthcare organizations face a sea of change in what will soon be required of them. Great

More information

Brad Ellison Engagement Manager Aaron Saposnik Cloud Engineer

Brad Ellison Engagement Manager Aaron Saposnik Cloud Engineer Brad Ellison Engagement Manager Aaron Saposnik Cloud Engineer Agenda SWC Overview Introduction to System Center 2012 R2 Key Components of System Center 2012 R2 Demonstration Questions #SWCEvents About

More information

How ON24 Webinars Drive Internal Communications

How ON24 Webinars Drive Internal Communications How ON24 Webinars Drive Internal Communications Between satellite offices, remote teams, and work-from-home policies, employees today are more geographically spread out than ever. But thanks to webinar

More information

5G Readiness Survey 2017

5G Readiness Survey 2017 5G Readiness Survey 2017 An assessment of operators progress on the road to 5G 1 5G READINESS SURVEY 2017: AN ASSESSMENT OF OPERATORS PROGRESS ON THE ROAD TO 5G Are Operators Ready for 5G? 5G next-generation

More information

IN THE FRAME. Computacenter Public Sector Frameworks FRAMEWORK

IN THE FRAME. Computacenter Public Sector Frameworks FRAMEWORK IN THE FRAME Computacenter Public Sector Frameworks FRAMEWORK SOLUTION PUBLIC SECTOR FRAMEWORK ACCELERATE TRANSFORMATION Put digitalisation in the fast lane with cost-effective, compliant and centralised

More information

OPTIMIZATION MAXIMIZING TELECOM AND NETWORK. The current state of enterprise optimization, best practices and considerations for improvement

OPTIMIZATION MAXIMIZING TELECOM AND NETWORK. The current state of enterprise optimization, best practices and considerations for improvement MAXIMIZING TELECOM AND NETWORK OPTIMIZATION The current state of enterprise optimization, best practices and considerations for improvement AOTMP.com The Next Evolution of Telecom Management OVERVIEW As

More information

How To Deliver Faster In-branch Applications While Offloading The Enterprise Network

How To Deliver Faster In-branch Applications While Offloading The Enterprise Network How To Deliver Faster In-branch Applications While Offloading The Enterprise Network Lorenz Jakober Sr. Product Marketing Manager Akamai Technologies ? Can my enterprise network support the digitizing

More information

Uptime and Proactive Support Services

Uptime and Proactive Support Services Uptime and Proactive Support Services We ll accelerate your journey to sustainable IT optimisation and ensure that your technology is delivering all that it can. We ll keep your IT infrastructure up and

More information

EMPOWERING OUR CUSTOMERS TO CHANGE THE WORLD WITH DATA

EMPOWERING OUR CUSTOMERS TO CHANGE THE WORLD WITH DATA EMPOWERING OUR CUSTOMERS TO CHANGE THE WORLD WITH DATA Jean-François Marie Head Products and Solutions EMEA R EIN VEN TIN G OU R EN GIN E SO OU R C U STOMER S C AN C H AN GETH E WOR LD WITH D ATA. Enable

More information

Lessons Learned from SD-WAN Deployments on Six Continents. 21 September 2016 Tim Sullivan Co-founder & CEO

Lessons Learned from SD-WAN Deployments on Six Continents. 21 September 2016 Tim Sullivan Co-founder & CEO Lessons Learned from SD-WAN Deployments on Six Continents 21 September 2016 Tim Sullivan Co-founder & CEO Coevolve s perspective on SD-WAN Coevolve was established in 2014 to drive enterprise adoption

More information

TCL and Thomson Creating a New Global Leader in the TV Industry

TCL and Thomson Creating a New Global Leader in the TV Industry TCL and Thomson Creating a New Global Leader in the TV Industry Annual shipment will reach 18 million units after merger Leading market presence in Asia, Europe and North America Cost-efficient industrial

More information

Avaya Aura Contact Center 6.4

Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 Avaya Aura Contact Center 6.4 is a context-sensitive, collaborative, voice and multichannel customer experience management solution that allows businesses to manage all types

More information

M-WERC Overview. Alan Perlstein Executive Director and CEO Mid-West Energy Research Consortium

M-WERC Overview. Alan Perlstein Executive Director and CEO Mid-West Energy Research Consortium M-WERC Overview Alan Perlstein Executive Director and CEO Mid-West Energy Research Consortium 1 What is M-WERC? M-WERC is one of America s Leading Energy, Power and Control (EPC) Industry Clusters Public

More information

Six Sigma in the datacenter drives a zero-defects culture

Six Sigma in the datacenter drives a zero-defects culture Six Sigma in the datacenter drives a zero-defects culture Situation Like many IT organizations, Microsoft IT wants to keep its global infrastructure available at all times. Scope, scale, and an environment

More information

ACE Corporate Plan. Mission. Vision

ACE Corporate Plan. Mission. Vision ACE Corporate Plan 2017 2019 Mission ACE promotes the interests of over 450 UK consultancy and engineering companies delivering professional services in the natural and built environment employing over

More information

SAP PartnerEdge Program Guide for Authorized Resellers

SAP PartnerEdge Program Guide for Authorized Resellers SAP PartnerEdge Program Guide for Authorized Resellers Table of Contents 3 SAP PartnerEdge Program: Accelerating Your Growth Gain an Edge on Your Competition 5 Program Requirements: How to Become an Authorized

More information

Salesforce Partner case: Growth Booster in Digital. Jean Lassignardie

Salesforce Partner case: Growth Booster in Digital. Jean Lassignardie Salesforce Partner case: Growth Booster in Digital Jean Lassignardie Salesforce as Growth Booster for Capgemini 2 «Salesforce Attractiveness» for Capgemini Brand & visibility Market share & Growth > 5

More information

TELECOMS SERVICES FOR SMALL AND MEDIUM-SIZED ENTERPRISES: WORLDWIDE FORECAST

TELECOMS SERVICES FOR SMALL AND MEDIUM-SIZED ENTERPRISES: WORLDWIDE FORECAST RESEARCH FORECAST REPORT TELECOMS SERVICES FOR SMALL AND MEDIUM-SIZED ENTERPRISES: WORLDWIDE FORECAST 2017 2022 CATHERINE HAMMOND analysysmason.com About this report This report analyses the demand for

More information

Cloud Going Mainstream All Are Trying, Some Are Benefiting; Few Are Maximizing Value. An IDC InfoBrief, sponsored by Cisco September 2016

Cloud Going Mainstream All Are Trying, Some Are Benefiting; Few Are Maximizing Value. An IDC InfoBrief, sponsored by Cisco September 2016 All Are Trying, Some Are Benefiting; Few Are Maximizing Value September 2016 Executive Summary Cloud adoption has increased 61% from last year, with 73% pursuing a hybrid cloud strategy and on-premises

More information

Microsoft SharePoint Server 2013 Plan, Configure & Manage

Microsoft SharePoint Server 2013 Plan, Configure & Manage Microsoft SharePoint Server 2013 Plan, Configure & Manage Course 20331-20332B 5 Days Instructor-led, Hands on Course Information This five day instructor-led course omits the overlap and redundancy that

More information

WEB CMS SELECTION: How to Go From Shortlist to Final Selection

WEB CMS SELECTION: How to Go From Shortlist to Final Selection WEB CMS SELECTION: How to Go From Shortlist to Final Selection 1 Choosing the right CMS isn t easy. Beyond scalability, there are key concerns around user experience, ease of integration, customizability,

More information

channelroad HUAWEI TECHNOLOGIES CO., LTD. A better way. Together. Huawei WEU CR Partner Brochure_ indd 1 10/09/12 11:09

channelroad HUAWEI TECHNOLOGIES CO., LTD. A better way. Together. Huawei WEU CR Partner Brochure_ indd 1 10/09/12 11:09 channelroad A better way. Together. HUAWEI TECHNOLOGIES CO., LTD. Huawei WEU CR Partner Brochure_10092012.indd 1 10/09/12 11:09 Partnering along the new Silk Road Along a New Silk Road, partnering with

More information

THE STATE OF IT TRANSFORMATION FOR RETAIL

THE STATE OF IT TRANSFORMATION FOR RETAIL THE STATE OF IT TRANSFORMATION FOR RETAIL An Analysis by Dell EMC and VMware Dell EMC and VMware are helping IT groups at retail organizations transform to business-focused service providers. The State

More information

Cloud and Managed Services Program Overview Presentation FY2018

Cloud and Managed Services Program Overview Presentation FY2018 Cloud and Managed Services Program Overview Presentation FY2018 Event: Date: Speaker: Presentation is valid for Cisco fiscal year 2018 Cloud and Managed Services Program We received 2 awards from CRN in

More information