The Economics of Office YTD Net Promoter Score. Microsoft Office365 10/20/2017. Paul Hoffman, CPA, CITP, CGMA CEO/President of SouthTech

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1 The Economics of Office 365 Paul Hoffman, CPA, CITP, CGMA CEO/President of SouthTech 98 % Retention Rate Under 10 Seconds Time to Tech 54% of Issues Resoloved in Less than 1 Hour Resolution 90.6 YTD Net Promoter Score Network Optimization Network Optimization Managed Managed Services Services Unified Unified Communications Security Cloud Services Network Optimization Network Optimization Managed Managed Services Services Unified Unified Communications Security Cloud Services 1

2 Started in 2009 when offering was called the Productivity Online Standard Suite (BPOS) Currently 179 clients supported on Office 365 Over 7500 seats under management Offer setup, migration, support and management services WE USE IT Network Optimization Network Optimization Managed Managed Services Services Unified Unified Communications Security Cloud Services Network Optimization Network Optimization Managed Managed Services Services Unified Unified Communications Security Cloud Services 2

3 Mobility Technology Technology Mobility Control & Compliance Intelligence Enterprise Social 3

4 Enterprise Social Intelligence Control & Compliance 4

5 Enterprise Core needs Advanced needs One single, scalable admin experience Combine ANY of these plans in a single Office 365 account plans have 300 seat cap, per plan Enterprise plans have no seat cap Exchange Online Kiosk User 2 GB Mailbox Online Only $2.00 user/month Office 365 Essentials $5 per user/month Plan description Target customer seats In need of a new solution either first professional or to replace aging server Wants to access and edit Office files on tablet and smartphone Has many point-solutions for collaboration, storage & online meetings and would like to manage holistically, while saving money Included Office 365 services Office apps Office apps on up to 5 for tablets & PCs & Macs smartphones Plan notes 50 GB mailboxes with custom domains (me@mybusiness.com) & shared calendaring 1TB of OneDrive for cloud storage Online meetings for up to 250 participants, with screen sharing, audio and video, virtual whiteboards, polls, and shared notes. Supports on-premises Active Directory sync for single sign on 300 user cap Financially-backed 99.9% uptime service level agreement 24/7 support for business critical issues 5

6 Office 365 $8.25 per user/month Plan description Target customer seats Using Office 2003, 2007, 2010, wants the latest Office apps Wants to access and edit Office files on tablet and smartphone Has employees using pointsolutions for collaboration and storage like Dropbox and Google Drive/Apps Included Office 365 services class meetings, & internal social Online Team sites Private & calendar IM, video portals networking (Exchange) chat (Lync) (SharePoint) (Yammer) Plan notes Included apps: Word, Excel, PowerPoint, OneNote, Outlook, Publisher Apps can be fully installed to a PC or Mac, available offline 1TB of OneDrive for cloud storage No domain setup required Supports on-premises Active Directory sync for single sign on 300 user cap Financially-backed 99.9% uptime service level agreement 24/7 support for business critical issues Office 365 Premium $12.5 per user/month Plan description Target customer seats Using Office 2003, 2007, 2010, wants the latest Office apps In need of a new solution either first professional or to replace aging server Has many point-solutions for collaboration, storage & online meetings and would like to manage holistically, while saving money Included Office 365 services Plan notes Included apps: Word, Excel, PowerPoint, OneNote, Outlook, Publisher Apps can be fully installed to a PC or Mac, available offline 50 GB mailboxes with custom domains (me@mybusiness.com) & shared calendaring 1TB of OneDrive for cloud storage Online meetings for up to 250 participants, with screen sharing, audio and video, virtual whiteboards, polls, and shared notes. Supports on-premises Active Directory sync for single sign on 300 user cap Financially-backed 99.9% uptime service level agreement, 24/7 support for business critical issues Essentials Premium Office Core Applications Details Price per user per month $USD (with annual commitment) $8.25 $5 $12.5 Seat Cap 300 (for each plan) Word, Excel, PowerPoint, Outlook, OneNote, Publisher Install Office desktop applications on up to 5 Windows PCs or Macs Access to core Office apps and documents from all major smartphones, Windows tablets and ipad Office Online - online versions of Word, Excel, PowerPoint and OneNote for collaborating on documents OneDrive for 1TB personal online document storage & access on PCs, smartphones and tablets Standard Services GB , contacts, shared calendars (Exchange) Online meetings - Web conferencing, IM, video, presence (Lync) Sites - team collaboration & internal portals, public website (SharePoint) Private social networking (Yammer) 99.9% financially-backed uptime guarantee Other value 24/7 phone support from Microsoft for critical issues On-premises Active Directory synchronization for single sign on 6

7 Exchange Online $4 user/month Add 1 TB of storage and additional services for $1 50GB inbox with custom domain Shared calendars Access on almost any device Built in malware and spam filters 1TB of cloud storage & collaboration (OneDrive) Unlimited online meetings, IM (Skype for ) Team sites, internal portals (SharePoint) Enterprise Social (Yammer) $5 u/m Enterprise Essentials Premium ProPlus E1 E3 Target customer Price $8.25 $5 $12.50 $12 $8 $20 Seat Cap 300 (for each plan) Unlimited 24/7 phone support from Microsoft1 Critical issues All issues Word, PowerPoint, Excel, Outlook, OneNote, Publisher 2 2 ipad, iphone & smartphone apps Office Office Online Access 1TB cloud storage (OneDrive for ) , calendar (Exchange) Standard services Online meetings, IM (Skype for ) Team sites, internal portals (SharePoint) Enterprise social (Yammer) Active Directory integration Supports hybrid deployment Support for shared computer activation (RDS) Advanced services Upcoming services Office 365 Video Compliance Archiving, ediscovery, mailbox hold Information protection message encryption, RMS, DLP One Time Tenant Setup User Setup Mailbox, Contacts, Tasks Migration SharePoint Migration Office Re-Install Integrations Ongoing License Management Support Training 7

8 Microsoft Teams, a chat-centered workspace Chat for today s teams to keep everyone in the know A hub for teamwork integrated with Office 365 Security teams trust with enterprise-level protection Customizable for each team with content and capabilities We need secure and trusted collaboration solutions that bring teams and their work together. Based on our early use of Microsoft Teams in Office 365, we believe it is the digital cockpit we ve been waiting for. Planner WORK MANAGEMENT FOR THE MODERN WORKPLACE 8

9 Microsoft 365 Microsoft 365 Enterprise Microsoft 365 Built on foundation of Secure Productive Enterprise NEW Designed for small and midsize businesses What s right for you? Microsoft 365 Enterprise Highest level of productivity, management & security Support for hybrid environments Modern voice with cloud PBX Microsoft 365 Integrated productivity, management & security Best of Office 365 apps & Windows 10 Office 365 Fast path to modern productivity & collaboration Automatic security and feature updates Bringing together best in class solutions Office 365 Windows 10 Best of EMS Desktop Apps Word, Excel, PowerPoint, and more Online Services Exchange, OneDrive, Skype, Microsoft Teams apps Microsoft Bookings, Outlook Customer Manager, MileIQ 1 Everything in Windows 10 Pro 2 Plus Windows Defender Security Controls Windows Autopilot Automatic Office apps deployment One Admin Console App protection for Office mobile apps Device Management for Windows 10 PCs Selective wipe of company data [1] Available in US, UK, and Canada only [2] ncludes upgrade rights for Windows 7 or 8/8.1 Professional licensed PCs to upgrade to Windows 10 Professional 9

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