Using Avaya Communicator for Windows

Size: px
Start display at page:

Download "Using Avaya Communicator for Windows"

Transcription

1 Using Avaya Communicator for Windows Release Issue 4 October 2015

2 , Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information, operating instructions and performance specifications that Avaya may generally make available to users of its products and Hosted Services. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of documentation unless such modifications, additions, or deletions were performed by Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or documentation provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages. Warranty Avaya provides a limited warranty on Avaya hardware and software. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website: or such successor site as designated by Avaya. Please note that if You acquired the product(s) from an authorized Avaya Channel Partner outside of the United States and Canada, the warranty is provided to You by said Avaya Channel Partner and not by Avaya. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER ), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ( AVAYA ). Avaya grants You a license within the scope of the license types described below, with the exception of Heritage Nortel Software, for which the scope of the license is detailed below. Where the order documentation does not expressly identify a license type, the applicable license will be a Designated System License. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the documentation or other materials available to You. Software means computer programs in object code, provided by Avaya or an Avaya Channel Partner, whether as stand-alone products, pre-installed on hardware products, and any upgrades, updates, patches, bug fixes, or modified versions thereto. Designated Processor means a single stand-alone computing device. Server means a Designated Processor that hosts a software application to be accessed by multiple users. Instance means a single copy of the Software executing at a particular time: (i) on one physical machine; or (ii) on one deployed software virtual machine ( VM ) or similar deployment. License types Designated System(s) License (DS). End User may install and use each copy or an Instance of the Software only on a number of Designated Processors up to the number indicated in the order. Avaya may require the Designated Processor(s) to be identified in the order by type, serial number, feature key, Instance, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A Unit means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software. Units may be linked to a specific, identified Server or an Instance of the Software. Database License (DL). End User may install and use each copy or an Instance of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicates with no more than one Instance of the same database. CPU License (CP). End User may install and use each copy or Instance of the Software on a number of Servers up to the number indicated in the order provided that the performance capacity of the Server(s) does not exceed the performance capacity specified for the Software. End User may not re-install or operate the Software on Server(s) with a larger performance capacity without Avaya s prior consent and payment of an upgrade fee. Named User License (NU). You may: (i) install and use the Software on a single Designated Processor or Server per authorized Named User (defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. Named User, means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya s sole discretion, a Named User may be, without limitation, designated by name, corporate function (e.g., webmaster or helpdesk), an or voice mail account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software. Shrinkwrap License (SR). You may install and use the Software in accordance with the terms and conditions of the applicable license agreements, such as shrinkwrap or clickthrough license accompanying or applicable to the Software ( Shrinkwrap License ). Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions Business in December The Heritage Nortel Software currently available for license from Avaya is the software contained within the list of Heritage Nortel Products located at LicenseInfo under the link Heritage Nortel Products or such successor site as designated by Avaya. For Heritage Nortel Software, Avaya grants You a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level, solely for the purpose specified in the Documentation, and solely as embedded in, for execution on, or for communication with Avaya equipment. Charges for Heritage

3 Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice. Copyright Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation, Software, Hosted Service, or hardware provided by Avaya. All content on this site, the documentation, Hosted Service, and the product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software unless expressly authorized by Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements ( Third Party Components ), which contain terms regarding the rights to use certain portions of the Software ( Third Party Terms ). As required, information regarding distributed Linux OS source code (for those products that have distributed Linux OS source code) and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products, Documentation or on Avaya s website at: support.avaya.com/copyright or such successor site as designated by Avaya. You agree to the Third Party Terms for any such Third Party Components. Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya Toll Fraud intervention If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: or such successor site as designated by Avaya. Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to: securityalerts@avaya.com. Downloading Documentation For the most current versions of Documentation, see the Avaya Support website: or such successor site as designated by Avaya. Contact Avaya Support See the Avaya Support website: for product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support. Trademarks The trademarks, logos and service marks ( Marks ) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-avaya trademarks are the property of their respective owners. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.

4 Contents Chapter 1: Introduction... 9 New in this release... 9 Intended audience Related resources Documentation Finding documents on the Avaya Support website Viewing Avaya Mentor videos Support Chapter 2: Overview Main window Button descriptions Support for Multiple Device Access MDA limitations Support for Avaya Multimedia Messaging Chapter 3: Implementing Avaya Communicator for Windows Before you begin Computer hardware requirements Computer software requirements Installing the application Installing Collaboration Services Chapter 4: Logging into and out of the server Starting the application Logging into the server Logging out of the server Chapter 5: Managing Avaya Communicator for Windows Upgrading Avaya Communicator for Windows Updating Collaboration Services Uninstalling Avaya Communicator for Windows Chapter 6: Making calls Voice calls Making a voice call using the dialpad or number input field Making a voice call from a contact card Making a voice call from an enterprise search Making a voice call from a history record Making a voice call from an instant message Video calls Video Call window Making a video call using the dialpad or number input field Making a video call from a contact card October 2015 Using Avaya Communicator for Windows 4

5 Contents Making a video call from an enterprise search Making a video call from a history record Making a video call from an instant message Viewing your transmitted video Click-to-call and click-to-im support Chapter 7: Handling calls Answering a call Ignoring an incoming call Placing a call on hold Resuming a call on hold Hanging up a call Entering digits during a call Muting a call Unmuting a call Changing a voice call to a video call Blocking a video call Resuming a blocked video call Stopping video during a call Viewing your transmitted video Adjusting the volume Turning off ringing for all incoming calls Viewing call statistics Chapter 8: Transferring existing calls Chapter 9: Conferencing Conference tab Merging two existing calls into a conference Starting an Adhoc conference Starting a MeetMe conference Adding a participant to a conference Adding an existing call to a conference Dropping a participant from a conference Dropping all participants from a conference Muting or unmuting a participant in a conference Muting or unmuting all participants in a conference Viewing the participants in a web collaboration Viewing the participants who dropped from the conference Calling a participant who dropped from the conference Promoting a participant to moderator in a conference Locking or unlocking a conference Turning the Lecture mode feature on or off Turning the Conference Continuation feature on/off Turning the Entry and Exit Tones feature on or off Chapter 10: Sharing information October 2015 Using Avaya Communicator for Windows 5

6 Contents Introduction to Web Collaboration The Library Web Collaboration components Navigating shared content Advantages of sharing documents instead of the desktop Starting a web collaboration session Managing your library Uploading files into your library Previewing a file in your library Renaming a file in your library Deleting a file from your library Viewing documents in the library Promoting a participant to a presenter Sharing documents Sharing a whiteboard Sharing your entire screen Sharing application and desktop controls Sharing a portion of your screen Sharing applications Browsing a presentation as a participant Annotating content Annotating Annotation controls Sending screenshots Ending application and screen sharing Ending document sharing Sending messages during a conference The Messages window Opening the Messages window Sending a message Managing meeting minutes Meeting minutes Adding minutes Editing minutes Deleting minutes Chapter 11: Using instant messaging Viewing an instant message Sending an instant message Working with attachments Chapter 12: Managing your presence status Changing your availability Do Not Disturb: Handling of instant messages Changing your status message October 2015 Using Avaya Communicator for Windows 6

7 Contents Chapter 13: Managing contacts Helpful hints Adding a communicator contact to your Contacts fan Deleting a contact from your Contacts fan Chapter 14: Managing history records Viewing history records Chapter 15: Searching for an enterprise user or a contact Searching for a contact Performing an enterprise search Chapter 16: Modifying the Avaya Communicator for Windows client settings Modifying the server settings Server page field descriptions Configuring the dialing rules Dialing Rules page field descriptions Modifying the enterprise search settings Enterprise Search page field descriptions Modifying the contacts settings Contacts page field descriptions Modifying the audio settings Audio page field descriptions Modifying the video settings Video Settings page field descriptions Modifying the conference setting Conference page field descriptions Modifying the messaging settings Messaging Settings page field descriptions Modifying the preferences settings Preferences page field descriptions Viewing the release number of the Avaya Communicator client Accessing support options Chapter 17: Troubleshooting Avaya Communicator for Windows user is not muted when added to an Avaya Scopia lecture. 108 Avaya Multimedia Messaging users cannot attach open files in an instant messaging conversation Cannot de-escalate to audio call or launch web collaboration Existing contact image is invisible Log file uninstallation error When you start the Avaya Communicator client, Microsoft Outlook displays a security notification message that a program is trying to access address information stored in Outlook During a video call, your microphone stops working, and a USB Controller Bandwidth Exceeded message appears Cannot switch to a different IP in Windows October 2015 Using Avaya Communicator for Windows 7

8 Contents Outlook contact photos do not appear The Web Collaboration window shows the document you are sharing on another conference Security warnings You are unable to access the web collaboration session for the conference. The Web Collaboration window shows the following message: Meeting is currently locked and not accepting new users Appendix A: Dial pad commands Glossary October 2015 Using Avaya Communicator for Windows 8

9 Chapter 1: Introduction This document describes how to set up and use Avaya Communicator for Windows. You must complete server administration before using this document. For information about server administration, see Administering Avaya Communicator ( ). New in this release The following sections outline what s new in Using Avaya Communicator for Windows ( ). Support for Avaya Multimedia Messaging You can enable Avaya Multimedia Messaging in your Avaya Communicator client. Avaya Multimedia Messaging enhances multiparty instant messaging (IM) and provides rich media exchange capabilities to Avaya Unified Communications (UC) applications. Click-to-call and click-to-im enhancements with Tel and CallTo uniform resource identifiers (URIs) Additional capabilities are available if you are using Avaya Collaboration Services. Presence enhancements Avaya Communicator for Windows supports the Do Not Disturb and Away presence statuses. The presence status is set to away when the inactivity timer expires. LDAP photos Avaya Communicator for Windows can display LDAP photos in JPEG format for contacts. Presence and instant messaging from Enterprise search results Avaya Communicator for Windows displays the contact presence in the Enterprise search results. You can also send an instant message to a contact from the Enterprise search results. USB Headset Control Avaya Communicator for Windows provides audio device controls with USB headsets such as, Jabra, Konftel, Plantronics, and Sennheiser. Automatic configuration enhancements Avaya Communicator for Windows provides support for automatic reconfiguration so you can automatically configure your settings without exiting the Avaya Communicator client. October 2015 Using Avaya Communicator for Windows 9

10 Introduction Intended audience This document is intended for end users to set up the Avaya Communicator product and use its features and capabilities. Related resources Documentation See the following related documents for the Avaya Communicator and Avaya Multimedia Messaging solution at Document number Overview Title Use this document to: Audience Avaya Communicator Overview and Specification for Android, ipad, iphone, and Windows Avaya Multimedia Messaging Overview and Specification Implementing Deploying Avaya Multimedia Messaging Administering Administering Avaya Communicator for Android, ipad, iphone, and Windows Using Using Avaya Communicator for Android Using Avaya Communicator for ipad Understand high-level product functionality, performance specifications, security, and licensing. Installation, configuration, initial administration, and troubleshooting of Avaya Multimedia Messaging. Perform server administration of: Avaya Communicator for Android Avaya Communicator for ipad Avaya Communicator for iphone Avaya Communicator for Windows Understand overview, installation, and feature usage information. Customers and sales, services, and support personnel Implementation personnel System administrators Enterprise users Table continues October 2015 Using Avaya Communicator for Windows 10

11 Related resources Document number Title Use this document to: Audience Using Avaya Communicator for iphone Using Avaya Communicator for Windows Finding documents on the Avaya Support website Use this procedure to find product documentation on the Avaya Support website. 1. Use a browser to navigate to the Avaya Support website at 2. At the top of the screen, click Documents. 3. In the Enter Your Product Here search box, type the product name and then select the product from the drop-down list. 4. If available, select the appropriate release number from the Choose Release drop-down list. 5. Use the Content Type filter on the left to select the type of document you are looking for, or click Select All to see a list of all available documents. For example, if you are looking for user guides, you can select User Guides from the Content Type filter. Only documents in the selected category will appear in the list of documents. Viewing Avaya Mentor videos Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. To find videos on the Avaya Support website, go to and perform one of the following actions: - In Search, type Avaya Mentor Videos to see a list of the available videos. - In Search, type the product name. On the Search Results page, select Video in the Content Type column on the left. October 2015 Using Avaya Communicator for Windows 11

12 Introduction To find the Avaya Mentor videos on YouTube, go to and perform one of the following actions: - Enter a key word or key words in the Search Channel to search for a specific product or topic. - Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the website. Note: Videos are not available for all products. Support Go to the Avaya Support website at for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. October 2015 Using Avaya Communicator for Windows 12

13 Chapter 2: Overview Avaya Communicator for Windows enables you to log into your company's server, and make and receive voice or video calls from your telephone extension using your computer. Using the Avaya Communicator for Windows client, you can also send instant messages, access your call history, access your Avaya Aura contacts and Microsoft Outlook contacts, share information with web collaboration, perform an enterprise search, and manage your presence status. Avaya Communicator for Windows provides enterprise users with simple access to all the communication tools in a single interface. Avaya Communicator for Windows provides automatic integration with Avaya Aura Conferencing. When you log in to a MeetMe conference on Avaya Aura Conferencing or Avaya Scopia with Avaya Communicator for Windows, you can: Access the Web Collaboration features by clicking the Collaboration button in the main window. If you are the moderator or have presenter privileges, you can host the web collaboration session and share documents, presentations, pictures, a whiteboard, your entire screen, a portion of your screen, or an application window. View a graphical representation of the conference and its participants. Manage the conference using the built-in moderator controls when you are logged in as the moderator. If you have Avaya Aura Conferencing, you can also start Adhoc conferences with Avaya Communicator for Windows. You must have access to your company's network to use Avaya Communicator for Windows. Main window on page 13 Button descriptions on page 18 Support for Multiple Device Access on page 19 Support for Avaya Multimedia Messaging on page 20 Main window The following figure shows the components of the main window of Avaya Communicator for Windows. This is the compact view with no tabs expanded. October 2015 Using Avaya Communicator for Windows 13

14 Overview Figure 1: Compact window No. Name Description 1 User Status area Use this area to log in and log out of the client, and to view your extension number and presence status. From this area, you can: 2 Message Waiting Indicator 3 Options and Settings button log in and out of the client set your presence status or enter a custom presence status message Lights up to indicate when you have a new voice mail message. You can click this button at any time to dial in to your voice mail. You can adjust the volume from Volume. Click Other Settings to configure your servers, dialing rules, enterprise directory search settings, contacts search settings, audio settings, video settings, conference settings, preferences, and messaging settings. Other Settings also displays the software release and support information. 4 Contacts tab Displays the Contacts fan. The Contacts fan displays cards for all of your Avaya Aura contacts and Microsoft Outlook contacts (if Microsoft Outlook is running). When the Contacts fan is expanded, you can hover over a contact to see buttons for voice call, video call, IM, and additional options. If you have configured the enterprise search settings, you can also search for Communicator contacts from the Contacts tab. Table continues October 2015 Using Avaya Communicator for Windows 14

15 Main window No. Name Description Note: You must be logged into the server to view your Avaya Aura contacts and Microsoft Outlook contacts. Microsoft Outlook must be running for you to view your Microsoft Outlook contacts. 5 History tab Click to display the History fan and the History tab buttons. The History fan displays the associated contacts for all the calls you made and received using the Avaya Communicator for Windows client. Using the History tab buttons, you can view: all calls you received using the Avaya Communicator for Windows client all calls you missed while you were using the Avaya Communicator for Windows client all calls you answered using the Avaya Communicator for Windows client all calls you made using the Avaya Communicator for Windows client A red badge appears on the History tab to indicate the number of calls you missed since the last time you viewed the History fan. 6 IM tab Displays the Instant Messaging fan. The Instant Messaging fan displays your instant messaging conversations. When Avaya Multimedia Messaging is selected, the IM fan displays all the Avaya Multimedia Messaging IM conversations. 7 Conference tab Click to display the Conference fan or roster fan and the Conference tab buttons. The roster fan displays the contact cards for the participants in the conference. The Conference tab buttons enable you to filter the conference participants in the roster fan. Using the Conference tab buttons, you can view: all participants in the conference all participants who are viewing the web collaboration session all participants who dropped from the call You can sort the cards in the Conference fan by most recent conference entry or alphabetically (from A to Z). 8 Conversation stage Provides a graphical representation of the selected call. A conversation setup appears for each call you start or join. All calls in progress (active and held) are displayed in the conversation stage. You can use the New conversation + button in this area to start a new conversation. You can have a maximum of three conversations at a time. 9 Quick dial field Allows you to enter a phone number to make a voice or video call. You can also use the dialpad in this field to re-dial a phone number. October 2015 Using Avaya Communicator for Windows 15

16 Overview The following figures show the Avaya Communicator for Windows client with the Contacts, History, IM, and Conference tabs expanded. You must be logged in to the Avaya Communicator for Windows client to access these tabs. Click on the Contacts tab to view your list of contacts. You can also hover over a contact, as shown in the image, to access channel buttons for voice call, video call, IM, and additional options. Figure 2: Avaya Communicator for Windows with Contacts fan expanded Click on the History tab to view call history. Missed calls are shown in red. Figure 3: Avaya Communicator for Windows with History fan expanded October 2015 Using Avaya Communicator for Windows 16

17 Main window Click on the IM tab to view active and missed IM conversations. Figure 4: Avaya Communicator for Windows with Instant Messaging fan expanded Click on the Conference tab to view conference call participants and manage your conference calls. Figure 5: Avaya Communicator for Windows with Conference fan expanded October 2015 Using Avaya Communicator for Windows 17

18 Overview Overview on page 13 Button descriptions The following table shows the main buttons in the Avaya Communicator for Windows client. Buttons are grayed out when unavailable. Button Name Purpose Call To make a voice call. Video To make a video call. Instant Message To send an instant message. Collaboration Settings End To start or join a Web Collaboration session. To open the Settings dialog box where you configure your servers, dialing rules, enterprise directory search settings, contacts search settings, audio settings, video settings, conference settings, messaging, and preferences. The Settings dialog box also displays the software release information and support information. You can also access volume control options from the Settings dialog box. To hang up a voice or video call. Answer Cancel To answer or join an unanswered active call (bridged, EC500, or Ignored) on the conversation setup stage. To remove all cards from the conversation setup stage. Table continues October 2015 Using Avaya Communicator for Windows 18

19 Support for Multiple Device Access Button Name Purpose Mute To mute or unmute audio. When the call is muted, the button is blue. Dialpad Hold More Tip: Use the Mute functionality in Avaya Communicator. Muting on your desktop or through a headset is reflected on the Avaya Communicator interface. To open the dialpad. You can enter touch-tone digits during a call from the dialpad. You can also use the dialpad to enter or re-dial a phone number. To place the current call on hold or resume a call on hold. When the call is on hold, the button is blue. To open the More controls panel, which contains the Moderator controls tab and the Call controls tab. The Moderator controls tab is only available to the moderator. The Call controls tab is available to the moderator and participants of the selected call. Overview on page 13 Support for Multiple Device Access Avaya Communicator supports Multiple Device Access (MDA). This feature enables the following capabilities: Ability to log on to the same extension from multiple devices, including mobile EC500 devices Ability to answer a call from multiple devices Ability to join an existing call from other logged in devices All logged in devices ring simultaneously when an incoming call is made to the extension The configuration on your Avaya Aura network determines how many devices you can log in with at the same time, and whether the first or last logged in device will be denied login access when you reach the maximum simultaneous device limit. October 2015 Using Avaya Communicator for Windows 19

20 Overview MDA limitations The following sections describe the limitations for MDA. Support on other devices Some devices do not support MDA. Even though you may be able to log in to these devices with the same extension that you are logged in with on your Avaya Communicator client, other MDA functionality, such as the ability to answer a new incoming call or join an existing call may not work properly. If you have configured Avaya Multimedia Messaging and Avaya Aura Presence Services, then log into the devices using the same messaging protocol. Otherwise, the forking feature might not work properly and you will not be able to exchange messages with the same user from multiple devices. If you simultaneously subscribe MDA devices for Presence Services and publish to the presence state, Presence Services aggregates the presence state across multiple devices. In the MDA group, Avaya Aura Presence Services supports only one IM capable device that can send and receive IMs to other users. Video escalation When more than one device is on a call, the call cannot be escalated to video. If additional devices drop from the call and only one device remains on the call, that device can escalate to a video call as normal. When a second device joins a video call, the video screen becomes black. An EC500 mobile device cannot escalate to a video call at any time. Even if the mobile device is the only device on the call, only audio calls are supported. Joining calls If one of the devices on a call is on hold, another device cannot join the call. Avaya Aura conferencing When a second device that is not the Avaya Communicator client joins an existing Avaya Aura conference, the user of the second device can hear audio on the call but cannot access conferencing features or view shared applications. The second device must dial in to the conference separately to access conferencing features. If one of the devices on the conference call is the Avaya Communicator client, that device is able to access conferencing features and controls as soon as the other devices drop from the conference call. The Avaya Communicator client does not need to hang up and dial in again. Support for Avaya Multimedia Messaging Avaya Communicator supports Avaya Multimedia Messaging functionality. To use Avaya Multimedia Messaging, your administrator must configure the Avaya Multimedia Messaging server for your enterprise, and you must enable Avaya Multimedia Messaging under the Avaya Communicator client Settings. October 2015 Using Avaya Communicator for Windows 20

21 Support for Avaya Multimedia Messaging With Avaya Multimedia Messaging, you can access the following features: Exchange text-based instant messages with users of Avaya Multimedia Messaging and Avaya Aura Presence Services. Receive photo, audio, video, and generic file attachments. With Avaya Communicator for Windows, all users can send generic file attachments, but only users with enhanced privileges can capture photo, audio, and video files on Avaya Multimedia Messaging. With mobile clients, only users with enhanced privileges can send attachments in an IM conversation. Note: When an administrator revokes your enhanced Avaya Multimedia Messaging privileges, you might still be able to capture and send rich media attachments in an IM conversation until you log out of your Avaya Communicator client. Your basic privilege entitlements will take effect when you log out and log back in to the client. For additional overview and feature information about Avaya Multimedia Messaging, see Avaya Multimedia Messaging Overview and Specification. October 2015 Using Avaya Communicator for Windows 21

22 Chapter 3: Implementing Avaya Communicator for Windows Before you begin Make sure that the computer meets all of the hardware, software, and connectivity requirements described in this chapter. Check with your administrator to see if your enterprise supports automatic service discovery. If your enterprise supports automatic service discovery, work with your administrator to ensure that the appropriate registry exists and has a valid URL. Gather the following information from the system administrator if your enterprise does not support automatic service discovery. your phone extension and password. the IP address of your company's Avaya Aura Session Manager (SIP server). the transport type used for connection to the Avaya Session Manager server. You can also change the default port number if required (5061 for TLS). your company's SIP domain. This is the SIP domain of your company's Avaya Aura network. the IP address of your company's Presence server. If you are using Avaya Multimedia Messaging for instant messaging, you must also have the IP address of the Avaya Multimedia Messaging server. the dialing rules settings required in your country or location. the service URI for the Adhoc Avaya Aura Conferencingconference factory. the server address, directory type (Active Directory, Domino, or Novell), enterprise user name and password, search root, and server port for your company's enterprise directory so you can search for enterprise contacts. Computer hardware requirements The computer must have network connectivity and meet the following minimum hardware requirements: Dual-core 2.4 GHz processor for continuous presence and video October 2015 Using Avaya Communicator for Windows 22

23 Computer software requirements 2 GB of RAM 256 MB dedicated video RAM 1.5 GB free hard disk space keyboard mouse or other compatible pointing device video adapter and monitor with 1024 x 768 or higher resolution monitor color setting of 32 bit or higher network interface card microphone or USB headset such as: - Jabra - Konftel - Plantronics - Sennheiser USB or integrated camera (if you want to make and receive video calls) Note: Use the most recent drivers from the camera manufacturer. Using generic USB drivers for the camera may cause instability issues. Computer software requirements The computer must have the following software installed: Microsoft.NET Framework 4 Extended. This software is provided in the zipped file that contains the Avaya Communicator for Windows software. Microsoft.NET Framework 4 Client Profile. This software is provided in the zipped file that contains the Avaya Communicator for Windows software. Latest versions of Java and Adobe Flash for web collaboration One of the following operating systems: - Microsoft Windows 8 Professional, Enterprise, or Ultimate (32 bit or 64 bit) - Microsoft Windows 7 Professional, Enterprise, or Ultimate (32 bit or 64 bit) Note: You must use a mouse and keyboard with Avaya Communicator for Windows. Windows 8 touch screen and hybrid functionality are not currently supported. October 2015 Using Avaya Communicator for Windows 23

24 Implementing Avaya Communicator for Windows Installing the application Before you begin You must have administrator privileges on the computer on which you want to install Avaya Communicator for Windows. Check with your administrator to see if your enterprise supports automatic service discovery. If your enterprise supports automatic service discovery, work with your administrator to ensure that the appropriate registry exists and has a valid URL. If your enterprise does not support automatic service discovery, you must configure the Avaya Communicator Settings manually. Work with your administrator to install all required certificates. Avaya Communicator also supports third-party certificates for enhanced network security. Use this procedure to install and configure Avaya Communicator for Windows. Note: You should only have one UC client installed at a time. Do not install Avaya Communicator for Windows if Avaya one-x Communicator or Avaya Communicator for Microsoft Lync are already installed on your computer. 1. Download and save the most recent version of the Avaya Communicator for Windows installer from the Avaya Web site at The installer is contained in a zipped file. Unzip the contents of this zipped file to a folder. 2. From Windows Control Panel, remove any older versions of the Avaya Communicator for Windows client. Older versions of the Avaya Communicator for Windows client are stored under AppData > Roaming > Avaya > Avaya Communicator. If you plan to use Collaboration Services with Avaya Communicator for Windows, you must remove the following older versions from your computer: Avaya Client Applications Collaboration Services and Avaya Client Applications Collaboration Services x64 Avaya UCA Type Library 3. Verify that Microsoft.NET Framework 4 Client Profile and Microsoft.NET Framework 4 Extended are installed on the PC. 4. If Microsoft.NET Framework 4 Client Profile and Microsoft.NET Framework 4 Extended are not installed, install this software. The installer for Microsoft.NET Framework 4 Client Profile and Microsoft.NET Framework 4 Extended is provided in the zipped file that you downloaded from the Avaya Web site. (It is located in the Prerequisites folder.) For more information, see Computer software requirements on page Using Windows Explorer, go to the folder to which you saved the Avaya Communicator for Windows Installer, and double-click on the installer. October 2015 Using Avaya Communicator for Windows 24

25 Installing Collaboration Services Use the batch file to install Collaboration Services. 6. In the Welcome Setup Wizard dialog box, click Next. 7. In the End-User License Agreement dialog box, read the license agreement. 8. Click the I accept the terms in the License Agreement check box to accept the license agreement. 9. Click Next. 10. In the Destination Folder dialog box, click Change if you want to change the folder to which the software will be installed. By default, the software will be installed in the following folder: For 32-bit operating systems: C:\Program Files\Avaya\Avaya Communicator\ For 64-bit operating systems: C:\Program Files (x86)\avaya\avaya Communicator\ 11. Click Next. 12. In the Ready to install dialog box, click Install. The Installing message box appears, showing the status of the install. When the install is complete, the Completed Setup Wizard dialog box appears. 13. In the Completed Setup Wizard dialog box, make sure the Launch Avaya Communicator for Windows when setup exists check box is selected. 14. Click Finish. Result Avaya Communicator for Windows starts. The Settings dialog box appears if your enterprise does not use automatic service discovery. To manually configure Avaya Communicator for Windows, see Modifying the client settings on page 97. Avaya Communicator for Windows is now configured. Installing Collaboration Services The Avaya Communicator for Windows installation package also includes an Avaya Collaboration Services installation file. For more information on Collaboration Services, see Administering Avaya Collaboration Services (NN ). Online help with usage information is also packaged within the application. You can access the online help information when Collaboration Services is installed from the Windows Start menu. You can integrate Avaya Communicator for Windows with Collaboration Services, including Presence Services, click-to-im, and click-to-call functionality with Microsoft Outlook. Before you begin Close all browsers and Microsoft Outlook. October 2015 Using Avaya Communicator for Windows 25

26 Implementing Avaya Communicator for Windows To install Collaboration Services, run the CollaborationServicesInstaller.bat bundled in the Avaya Communicator for Windows installer zip file. Warning: The CollaborationServicesInstaller.bat file uses CCE installer.exe. Do not run this manually. October 2015 Using Avaya Communicator for Windows 26

27 Chapter 4: Logging into and out of the server Starting the application To start Avaya Communicator for Windows, perform one of the following steps: Double-click the Avaya Communicator icon on your desktop. Select Start > All Programs > Avaya > Avaya Communicator. Logging into the server You must be logged into the Avaya Aura Session Manager server to make and receive calls or send and receive instant messages from the Avaya Communicator client. See your system administrator for your login credentials (extension and password). If you are not using the Avaya Session Border Controller for Enterprise (Avaya SBCE), you must log into your corporate network before you log in to the Avaya Aura Session Manager server. 1. Click the User Status area on the top bar. The Log in panel appears. 2. In the Extension box, enter your extension. 3. In the Password box, enter your password. 4. Click the Login button. Logging out of the server October 2015 Using Avaya Communicator for Windows 27

28 Logging into and out of the server Use this procedure to log out of the Avaya Aura Session Manager server. After you log out, you will be unable to make and receive calls or send and receive instant messages from the Avaya Communicator client. 1. Click the User Status area on the top bar. 2. Click the Log out button. October 2015 Using Avaya Communicator for Windows 28

29 Chapter 5: Managing Avaya Communicator for Windows Upgrading Avaya Communicator for Windows Before you begin You must have administrator privileges on the computer on which you want to upgrade Avaya Communicator for Windows. Use this procedure to upgrade Avaya Communicator for Windows to a new major release. 1. Download and save the latest version of the Avaya Communicator for Windows installer from the Avaya Web site at The installer is contained in a zipped file. Unzip the contents of this zipped file to a folder. 2. Verify that Microsoft.NET Framework 4 Client Profile and Microsoft.NET Framework 4 Extended are installed on the PC. 3. If Microsoft.NET Framework 4 Client Profile and Microsoft.NET Framework 4 Extended are not installed, install this software. The installer for Microsoft.NET Framework 4 Client Profile and Microsoft.NET Framework 4 Extended is provided in the zipped file that you downloaded from the Avaya Web site. (It is located in the Prerequisites folder.) For more information, see Computer software requirements on page Using Windows Explorer, go to the folder to which you saved the Avaya Communicator for Windows Installer, and double-click on the installer. 5. In the Welcome Setup Wizard dialog box, click Next. 6. In the End-User License Agreement dialog box, read the license agreement. 7. Click the I accept the terms in the License Agreement check box to accept the license agreement. 8. Click Next. 9. In the Destination Folder dialog box, click Change if you want to change the folder to which the software will be installed. By default, the software will be installed in the following folder. For 32-bit operating systems: C:\Program Files\Avaya\Avaya Communicator\ For 64-bit operating systems: C:\Program Files (x86)\avaya\avaya Communicator\ October 2015 Using Avaya Communicator for Windows 29

30 Managing Avaya Communicator for Windows 10. Click Next. 11. In the Ready to install dialog box, click Install. The Installing message box appears, showing the status of the install. When the install is complete, the Completed Setup Wizard dialog box appears. 12. In the Completed Setup Wizard dialog box, make sure the Launch Avaya Communicator for Windows when setup exits check box is selected. 13. Click Finish. Avaya Communicator for Windows starts. 14. Click the Settings button on the top bar of the Avaya Communicator for Windows window. 15. In the left navigation pane of the Settings dialog box, click Contacts and specify: How you want the names of your contacts to be displayed in Avaya Communicator for Windows (that is, first name, last name or last name, first name). Whether you want Avaya Communicator for Windows to display your contacts from Microsoft Outlook. Microsoft Outlook must be installed and running on your computer. See Contacts page field descriptions on page 101 for more information. 16. In the left navigation pane, click Video and specify whether you want to make and handle video calls with Avaya Communicator for Windows. See Video Settings page field descriptions on page 103 for more information. 17. Click OK. Result Avaya Communicator for Windows is now configured. Updating Collaboration Services Before you begin If you plan to use Collaboration Services with Avaya Communicator for Windows, you must remove the following older versions from your computer: Avaya Client Applications Collaboration Services and Avaya Client Applications Collaboration Services x64 Avaya UCA Type Library 1. Uninstall the existing Collaboration Services version from your computer. 2. Run the CollaborationServicesInstaller.bat file to get the correct Collaboration Services configuration. October 2015 Using Avaya Communicator for Windows 30

31 Uninstalling Avaya Communicator for Windows Result The updated Collaboration Services is installed. Uninstalling Avaya Communicator for Windows 1. Make sure Avaya Communicator for Windows is not running. 2. Click Start > Control Panel. 3. If you are using Microsoft Windows 7, perform the following steps: a. In the Control Panel window, click Uninstall a program. b. From the Uninstall or change a program window, select Avaya Communicator. c. Click Uninstall. d. In the Programs and Features dialog box, click Yes. A message box appears showing the status of the uninstall operation. After the software is uninstalled, the dialog box closes, and Avaya Communicator no longer appears in the Uninstall or change a program window. October 2015 Using Avaya Communicator for Windows 31

32 Chapter 6: Making calls Using the Avaya Communicator client, you can make voice or video calls from: the conversation setup stage the dialpad a contact card a contact card from an enterprise search result a history record an instant message Note: If you make or answer a new call while another call is still ringing, the ringing call will be dropped. Click-to-call and click-to-im support on page 42 Voice calls Making a voice call using the dialpad or number input field 1. Click the New conversation button on the conversation setup stage. 2. Click on the dialpad or place your cursor in the Number input field. 3. Enter the telephone number. Note: Avaya Communicator attempts to match the phone number you enter with a contact. If the number you enter partially matches one or more of your contacts, Avaya Communicator displays the contact card for the primary contact that matches the phone October 2015 Using Avaya Communicator for Windows 32

33 Voice calls number entered. For example, if you enter , and one of your contacts has the phone number (613) , the contact card for that contact will appear. 4. Click the Call button to make the call. The call appears on the conversation setup stage. A card displaying the caller's name or telephone number and picture (if available) also appears on the stage, along with a call timer. 5. When finished, click the Close button or press the ESC key on your keyboard. Making calls on page 32 Making a voice call from a contact card After you log in, the Contacts fan displays your Avaya Aura contacts and your Microsoft Outlook contacts if Microsoft Outlook is running and the Use Microsoft Outlook option is selected on the Contacts page in the Settings dialog box. Your Avaya Aura contacts are the contacts on your SIP server. If you want the Avaya Communicator client to display your Microsoft Outlook contacts, Microsoft Outlook must be running before you log into the server with the Avaya Communicator client. When you log out, your Avaya Aura contacts are no longer displayed. Note: If an Avaya Aura and Microsoft Outlook contact is aggregated, the contact name from Avaya Aura will appear in Avaya Communicator instead of the contact name from Microsoft Outlook. All other contact data from Microsoft Outlook will still be present in Avaya Communicator. If the contact information does not include a telephone number, the Call button on the contact's card is disabled. 1. Click the Contacts tab on the top bar. 2. From the Contacts fan, select or hover over the appropriate contact card. 3. Perform one of the following steps: On the contact card, click the Call button to dial the primary telephone number for this contact. Drag the contact card onto the conversation setup stage, release it, and click the Call button to dial the primary telephone number for this contact. Drag the contact card onto the conversation setup stage, release it, right-click on the card and select Call to display the contact's telephone numbers, click the telephone number you want to dial, and then click the Call button. On the contact card, right-click on the Call button to display the contact's telephone numbers, and then click the telephone number you want to dial. October 2015 Using Avaya Communicator for Windows 33

34 Making calls The call appears on the conversation setup stage. A card displaying the caller's name or telephone number and picture (if available) also appears on the stage, along with a call timer. Making calls on page 32 Making a voice call from an enterprise search Use this procedure to make a voice call to an enterprise user. You can make a call to an enterprise user even if you have not added the user as a contact. 1. Locate the enterprise user who you want to call. See Performing an enterprise search on page Perform one of the following steps: On the contact card, click the Call button to dial the primary telephone number for this contact. Drag the contact card onto the conversation setup stage, release it, and click the Call button to dial the primary telephone number for this contact. Drag the contact card onto the conversation setup stage, release it, right-click on the card and select Call to display the contact's telephone numbers, click the telephone number you want to dial, and then click the Call button. On the contact card, right-click on the Call button to display the contact's telephone numbers, and then click the telephone number you want to dial. The call appears on the conversation setup stage. A card displaying the caller's name or telephone number and picture (if available) also appears on the stage, along with a call timer. Making calls on page 32 Making a voice call from a history record 1. Click the History tab on the top bar. 2. From the History fan, select the appropriate history card of the person you want to call. 3. Perform one of the following steps: On the selected history card, click the Call button to dial the previously dialed telephone number for this contact or to return a missed call. October 2015 Using Avaya Communicator for Windows 34

35 Voice calls Drag the history card onto the conversation setup stage, release it, and click the Call button to dial the previously dialed telephone number for this contact or to return a missed call. Drag the history card onto the conversation setup stage, release it, right-click on the card and select Call to display the contact's telephone numbers, including the previously dialed telephone number or to return a missed call, click the telephone number you want to dial, and then click the Call button. On the history card, right-click the Call button to display the contact's telephone numbers, including the previously dialed telephone number or to return a missed call, and then click the telephone number you want to dial. The call appears on the conversation setup stage. A card displaying the caller's name or telephone number and picture (if available) also appears on the stage, along with a call timer. Making calls on page 32 Making a voice call from an instant message In Avaya Aura Presence Services, when you open a multi-party chat conversation, you can make a call to all IM conversation participants as long as all participants have a phone number configured. With Avaya Multimedia Messaging, the multi-party chat conversation is displayed as a conference call. To make a voice call from an existing instant messaging session, perform one of the following steps: On the instant messaging panel, click the Call button to dial the primary telephone number for this contact. On the appropriate instant messaging card in the Instant Messaging fan, click the Call button to dial the primary telephone number for this contact. Right-click on the Call button on the appropriate instant messaging card to display the associated telephone numbers, and then select the telephone number you want to dial. The call appears on the conversation setup stage. A card displaying the caller's name or telephone number and picture (if available) also appears on the stage, along with a call timer. Making calls on page 32 October 2015 Using Avaya Communicator for Windows 35

36 Making calls Video calls Video Call window The following figure shows the components of the Video Call window of Avaya Communicator for Windows. In this figure, there is an active video conference call. Note: Avaya Communicator for Windows does not currently support Secondary Bridged Line endpoints for point-to-point video calls and video conference calls. You cannot bridge in to a call from a secondary bridged endpoint when the call is on hold on the primary endpoint. Video escalation is not supported when you are on a call with an EC500 endpoint. Figure 6: Video conference window October 2015 Using Avaya Communicator for Windows 36

37 Video calls No. Name Description 1 Stop Video button Stops transmitting video during the call. When you click this button, the Video Call window closes, and the call becomes an audio-only call. 2 Collaboration button Enables you to start or join a Web Collaboration session. 3 Video Settings button Enables you to view: the Self View window, which displays the video you are transmitting. information about the incoming video. 4 Incoming video window Displays incoming video from the other party. 5 End button Hangs up the video call. 6 Hold button Places the current video call on hold or resumes a call on hold. When the call is on hold, the button is blue, and the Avaya Communicator client stops transmitting and receiving audio and video. 7 Mute button Mutes or unmutes the audio. When the call is muted, the button is blue. 8 Block camera button Block or unblock the transmission of your camera to the other party. When the camera is blocked, the button is blue. Note: When you block a video call, the other party can still hear audio from you. 9 Self View video window Displays the video that the Avaya Communicator client is transmitting. Making calls on page 32 Making a video call using the dialpad or number input field You can only make video calls to enterprise numbers that are enabled for video. 1. Click the New conversation button on the conversation setup stage. Alternatively, you can press the CONTROL + D keys on your keyboard to select the dialpad. 2. Click on the dialpad or place your cursor in the Number input field. 3. Enter the telephone number. Note: Avaya Communicator attempts to match the phone number you enter with a contact. If the number you enter partially matches one or more of your contacts, Avaya Communicator displays the contact card for the primary contact that matches the phone October 2015 Using Avaya Communicator for Windows 37

38 Making calls number entered. For example, if you enter , and one of your contacts has the phone number (613) , the contact card for that contact will appear. 4. Click the Video button to make the call. The call appears on the conversation setup stage. A card displaying the caller's name or telephone number and picture (if available) also appears on the stage, along with a call timer. 5. When finished, click the Close button or press the ESC key on your keyboard. Making calls on page 32 Making a video call from a contact card After you log in, the Contacts fan displays your Avaya Aura contacts and your Microsoft Outlook contacts if Microsoft Outlook is running and the Use Microsoft Outlook option is selected on the Contacts page in the Settings dialog box. Your Avaya Aura contacts are the contacts on your SIP server. If you want the Avaya Communicator client to display your Microsoft Outlook contacts, Microsoft Outlook must be running before you log into the server with the Avaya Communicator client. When you log out, your Avaya Aura contacts are no longer displayed.you can only make video calls to enterprise numbers that are enabled for video. Note: If an Avaya Aura and Microsoft Outlook contact is aggregated, the contact name from Avaya Aura will appear in Avaya Communicator instead of the contact name from Microsoft Outlook. All other contact data from Microsoft Outlook will still be present in Avaya Communicator. If the contact information does not include a phone number, the Video button on the contact's card is disabled. 1. Click the Contacts tab on the top bar. 2. From the Contacts fan, select the appropriate contact card. 3. Perform one of the following steps: On the contact card, click the Video button to dial the primary telephone number for this contact. Drag the contact card onto the conversation setup stage, release it, and click the Video button to dial the primary telephone number for this contact. Drag the contact card onto the conversation setup stage, release it, right-click on the card and select Call to display the contact's telephone numbers, click the telephone number you want to dial, and then click the Video button. On the contact card, right-click on the Video button to display the contact's telephone numbers, and then click the telephone number you want to dial. October 2015 Using Avaya Communicator for Windows 38

39 Video calls The call appears on the conversation setup stage. A card displaying the caller's name or telephone number and picture (if available) also appears on the stage, along with a call timer. The Video Call window also appears. When the party answers, the Video Call window displays video from that party if that party is transmitting video. If you were active on another call before you started the video call, your existing call is automatically placed on hold. Making calls on page 32 Making a video call from an enterprise search Use this procedure to make a video call to an enterprise user. You can make a video call to an enterprise user even if you have not added the user as a contact. You can only make video calls to enterprise numbers that are enabled for video. 1. Locate the enterprise user who you want to call. See Performing an enterprise search on page Perform one of the following steps: On the enterprise user's expanded contact card, click the Video button to dial the primary telephone number for this user. Drag the enterprise user's contact card onto the conversation setup stage, release it, and click the Video button to dial the primary telephone number for this user. Drag the enterprise user's contact card onto the conversation setup stage, release it, rightclick on the card and select Call to display the user's telephone numbers, click the telephone number you want to dial, and then click the Video button. On the enterprise user's card, right-click on the Video button to display the user's telephone numbers, and then click the telephone number you want to dial. The call appears on the conversation setup stage. A card displaying the caller's name or telephone number and picture (if available) also appears on the stage, along with a call timer. The Video Call window also appears. When the party answers, the Video Call window displays video from that party if that party is transmitting video. If you were active on another call before you started the video call, your existing call is automatically placed on hold. Making calls on page 32 October 2015 Using Avaya Communicator for Windows 39

40 Making calls Making a video call from a history record You can only make video calls to enterprise numbers that are enabled for video. 1. Click the History tab on the top bar. 2. From the History fan, select the appropriate history card of the person you want to call. 3. Perform one of the following steps: On the selected history card, click the Video button to dial the previously dialed telephone number for this contact or to return a missed call. Drag the history card onto the conversation setup stage, release it, and click the Video button to dial the previously dialed telephone number for this contact or to return a missed call. Drag the history card onto the conversation setup stage, release it, right-click on the card and select Call to display the contact's telephone numbers, including the previously dialed telephone number or to return a missed call, click the telephone number you want to dial, and then click the Video button. On the history card, right-click the Video button to display the contact's telephone numbers, including the previously dialed telephone number or to return a missed call, and then click the telephone number you want to dial. The call appears on the conversation setup stage. A card displaying the caller's name or telephone number and picture (if available) also appears on the stage, along with a call timer. The Video Call window also appears. When the party answers, the Video Call window displays video from that party if that party is transmitting video. If you were active on another call before you started the video call, your existing call is automatically placed on hold. Making calls on page 32 Making a video call from an instant message You can only make video calls to enterprise numbers that are enabled for video. In a multi-party chat conversation, you can make a call to all IM conversation participants as long as all participants have a phone number configured. October 2015 Using Avaya Communicator for Windows 40

41 Video calls To make a video call from an existing instant messaging session, perform one of the following steps: On the appropriate instant messaging card in the Instant Messaging fan, click Video to dial the primary telephone number for this contact. Right-click Video on the appropriate instant messaging card to display the associated telephone numbers, and then select telephone number you want to dial. The call appears on the conversation setup stage. A card displaying the caller's name or telephone number and picture (if available) also appears on the stage, along with a call timer. The Video Call window also appears. When the party answers, the Video Call window displays video from that party if that party is transmitting video. If you were active on another call before you started the video call, your existing call is automatically placed on hold. Making calls on page 32 Viewing your transmitted video Use this procedure to view the video that the Avaya Communicator client is transmitting. The Self View feature enables you to see the video that the other party sees. When the Self View feature is enabled, you can view both the video you are transmitting and the video of the other party in the Video Call window. 1. To view the video that the Avaya Communicator client is transmitting, click the Video Settings button in the Video Call window, and then click SelfView. A check mark appears next to SelfView, and a small window displaying your transmitted video appears in the Video Call window. 2. To stop viewing the video that the Avaya Communicator client is transmitting, click the Video Settings button in the Video Call window, and then click SelfView. Making calls on page 32 October 2015 Using Avaya Communicator for Windows 41

42 Making calls Click-to-call and click-to-im support Avaya Communicator for Windows supports Tel and CallTo uniform resource identifiers (URIs), which enable click-to-call functionality. You should format telephone numbers and conference bridge numbers as: Tel:<E.164 number> or Callto:<E.164 number> for standard phone numbers. Tel:<E.164 number>,<conference passcode> or Callto:<E.164 number>,<conference passcode> for conference bridge numbers. The phone number must not have any spaces. For example, a North American conference bridge number must be formatted as tel: , or callto: , You can click a telephone number to make a call from: The Avaya Communicator for Windows dial pad, contact card, or History fan. Microsoft Office applications, such as Outlook. Web browsers, such as Microsoft Internet Explorer or Firefox. Any other program that supports embedded Tel and CallTo URIs. Note: If you make calls using a program, such as Microsoft Lync or Skype, you can change the program to Avaya Communicator for Windows in Preferences. You can get more click-to-call or click-to-im functionality if you are using Avaya Collaboration Services with your Avaya Communicator for Windows client. Avaya Collaboration Services functionality includes sending an instant message or viewing the presence status of contacts from Outlook and browser contact cards. You must have Avaya Multimedia Messaging or Avaya Aura Presence Services configured to use the click-to-im feature. For more information about Avaya Collaboration Services, see Administering Avaya Collaboration Services. When Avaya Collaboration Services is installed, you can access online help with usage information from the Windows Start menu. October 2015 Using Avaya Communicator for Windows 42

43 Chapter 7: Handling calls Answering a call When you receive a call, the incoming call panel appears, displaying the Answer and Ignore buttons. If you are already active on a call, and you answer an incoming call, the current call is put on hold, and the position for the call rotates on the conversation setup stage. If there is an active call (for example, a bridged, EC500, or Ignored call) that you have not answered in the Avaya Communicator client, that call appears on the conversation setup stage. You can answer or join the call by clicking the Answer button on the conversation setup stage. See Button descriptions on page 18 for more information. To answer a call, click the Answer button for the call. When you answer a video call, the Video window appears, and your video is paused. Click the blue Pause button at the bottom of the Video Call window to transmit video to the other party. The call appears on the conversation setup stage. When you receive an incoming call, Avaya Communicator attempts to match the phone number of the user making the call with one of your contacts. If the phone number detected matches or partially matches the phone number of one of your contacts, the contact card displaying the caller s name or telephone number and picture (if available) also appears on the stage, along with a call timer. Ignoring an incoming call Use this procedure to disable ringing for an incoming call. To ignore an incoming call, click the Ignore button for the call. Ringing stops for this call. October 2015 Using Avaya Communicator for Windows 43

44 Handling calls Placing a call on hold Click Hold in the conversation setup stage or in the Video Call window. The Hold button turns blue. Note: When you place a call on hold, you cannot access mid-call control functionality, such as pausing the video. Some of your mid-call control functionality might also be limited when the other party in a point-to-point call puts the call on hold. Resuming a call on hold To resume a call on hold, click the Hold button for the call. Hanging up a call To hang up a call, click the End button on the conversation setup stage or the Video Call window for the call. Entering digits during a call When a call is on hold, the dialpad is disabled. If the call is in focus, then you can enter a digit to open the dialpad and enter the number. You can enter a digit to access voic . 1. Click the Dialpad button on the conversation setup stage or press the CONTROL + K keys on your keyboard to select the dialpad. 2. Select the appropriate digits. 3. When finished, click the Close button at the top of the dialpad or press the ESC key on your keyboard to close the dialpad. October 2015 Using Avaya Communicator for Windows 44

45 Muting a call Muting a call To mute a call, click the Mute button on the conversation setup stage or the Video Call window for the call. The Mute button turns blue. Unmuting a call To unmute a call, click the blue Mute button on the conversation setup stage or Video Call window for the call. Changing a voice call to a video call Use this procedure to change an existing voice call to a video call. Click the Video button for the call. The Video Call window appears. Blocking a video call When you block a video call, the Avaya Communicator client stops transmitting your camera to the other party. Note: When a video call is blocked, the other party can still hear audio from you. To block a video call, click the Block button at the bottom of the Video Call window. The Block button turns blue. October 2015 Using Avaya Communicator for Windows 45

46 Handling calls Resuming a blocked video call To resume transmitting video for a blocked video call, click the blue Block button at the bottom of the Video Call window. Stopping video during a call Use this procedure to stop transmitting video to the other party during a call. When you stop the video during a call, the call becomes audio-only. You can restart video for the call by clicking the Video button. Stopping video during a call does not disconnect the call. To stop transmitting video during a call, click the Stop Video button at the top of the Video Call window. The Video Call window closes. Viewing your transmitted video Use this procedure to view the video that the Avaya Communicator client is transmitting. The Self View feature enables you to see the video that the other party sees. When the Self View feature is enabled, you can view both the video you are transmitting and the video of the other party in the Video Call window. 1. To view the video that the Avaya Communicator client is transmitting, click the Video Settings button in the Video Call window, and then click SelfView. A check mark appears next to SelfView, and a small window displaying your transmitted video appears in the Video Call window. 2. To stop viewing the video that the Avaya Communicator client is transmitting, click the Video Settings button in the Video Call window, and then click SelfView. Making calls on page 32 October 2015 Using Avaya Communicator for Windows 46

47 Adjusting the volume Adjusting the volume Use this procedure to adjust the volume of the audio device you are using with the Avaya Communicator client. Note: You can also adjust the volume from your PC. However, when you adjust the volume from your PC, the volume change is not reflected accurately on the volume slider in the Avaya Communicator client. 1. Click the Settings button on the top bar. A Volume option appears above the Other Settings button. 2. In the Volume option, move the slider right or left to adjust the volume. Turning off ringing for all incoming calls If you turn off ringing, the Avaya Communicator client will not provide an audible ringing alert when you receive calls. If you receive a call while you are active on a call, and ringing is turned on, the incoming call will ring once. 1. Click the Settings button on the top bar. 2. In the left pane of the General Settings dialog box, click Audio. 3. Select Ring on incoming calls to mute ringing on all incoming calls. By default, this check box is enabled (that is, checked) so that the Avaya Communicator client provides an audible ringing alert when you receive calls. 4. When finished, click the OK button. Viewing call statistics You can view statistics for any call (point-to-point audio and video or conference calls). Call statistics provide the following type of information: Audio quality Resolution, frame rate, and bit rate for video October 2015 Using Avaya Communicator for Windows 47

48 Handling calls Jitter Perceived delay Codecs sent and received Traffic Packet loss Encryption 1. In the conversation setup stage, click the drop-down arrow in the card for the call to view the mid-call menu. 2. Click Call Statistics. 3. Click the audio and video statistics tabs as appropriate. In a conference call, moderators and participants can access their call statistics. Click settings > Video Settings to access the call statistics in the Video window. October 2015 Using Avaya Communicator for Windows 48

49 Chapter 8: Transferring existing calls Before you begin You must have two existing audio calls. One of the calls must be an active call. Use the Transfer feature to transfer one user to another user. You must be on an audio call with both users to perform a call transfer. Video transfer is not currently supported on the Avaya Communicator for Windows client. Once the transfer is complete, the call can be escalated to a video call if video is enabled on the endpoint. Note: You cannot perform call transfers if you are using an auto-answer extension. When a conference is transferred from Avaya one-x Communicator, the Video button is disabled. The conference is an audio-only call. This occurs because the conference call appears as a Communication Manager conference where video is not supported. 1. Make sure the calls you want to transfer are audio calls. Both calls must be visible on the Avaya Communicator for Windows client. 2. Drag the contact card for the active call onto the held call. You can also drag the contact card for the held call onto the active call. 3. Click the Transfer button. A message informs you when the transfer is successful and the call is automatically terminated on your end. October 2015 Using Avaya Communicator for Windows 49

50 Chapter 9: Conferencing Depending on your company's communications system and how Avaya Communicator for Windows is configured, you may start and manage the following types of audio and video conference calls. MeetMe conference Adhoc conference Event conference Avaya Scopia conferences Note: You cannot currently access moderator controls or share content when dialed in to an Avaya Scopia conference from Avaya Communicator for Windows. You can access some limited controls using DTMF digits on the dialpad. The following figure shows the conference window for an Avaya Communicator for Windows client with a video conference. October 2015 Using Avaya Communicator for Windows 50

51 Conference tab Use the Conference tab and Conference fan in the main window to manage the conference. Important: You can log into a conference with either Avaya Communicator for Windows or Avaya Collaboration Agent. Avaya Aura Conferencing does not support logging into a conference with both Avaya Communicator for Windows and Avaya Collaboration Agent. Conference tab on page 51 Merging two existing calls into a conference on page 53 Starting an Adhoc conference on page 53 Starting a MeetMe conference on page 54 Adding a participant to a conference on page 55 Adding an existing call to a conference on page 55 Dropping a participant from a conference on page 56 Dropping all participants from a conference on page 56 Muting or unmuting a participant in a conference on page 57 Muting or unmuting all participants in a conference on page 57 Viewing the participants in a web collaboration on page 58 Viewing the participants who dropped from the conference on page 58 Calling a participant who dropped from the conference on page 58 Promoting a participant to moderator in a conference on page 59 Locking or unlocking a conference on page 59 Turning the Lecture mode feature on or off on page 60 Turning the Conference Continuation feature on/off on page 60 Turning the Entry and Exit Tones feature on or off on page 61 Conference tab The following figure shows the components of the Conference tab of Avaya Communicator for Windows. In this figure, there is an active conference call. October 2015 Using Avaya Communicator for Windows 51

52 Conferencing Figure 7: Conference tab No. Name Description 1 Filter button Allows you to switch participant views. The options are: All participants currently in the conference Participants in collaboration Users dropped from the call 2 Sort button Click this button to rearrange the organization of participants listed. 3 List of participants Shows the list of participants in the conference. You can use the Sort button to reorganize the list, and the Filter button to view a specific group of participants. 4 Moderator This symbol appears next to the moderator of the conference. 5 Conference card Contact card for the conference. The name of the active talker is listed on this card. Conferencing on page 50 October 2015 Using Avaya Communicator for Windows 52

53 Merging two existing calls into a conference Merging two existing calls into a conference Before you begin The Conference Factory URI to access an Adhoc conference must be configured. See Modifying the conference setting on page Make sure the two calls you want to merge are in the Avaya Communicator for Windows client. 2. Drag the card of the active call and drop it over the held call, or drag the card of the held call and drop it on the active call. 3. Click the Merge button. Conferencing on page 50 Starting an Adhoc conference Before you begin The Conference Factory URI must be set properly for the Avaya Communicator for Windows client. See Modifying the conference setting on page Click the Contacts tab on the top bar. 2. From the Contacts fan, History fan, or Instant Messaging fan, drag the card of the contact you want to include in the conference and drop it onto the conversation setup stage. 3. Repeat step 2 on page 53 for each contact you want to include in the conference. 4. If you want to use the dialpad to dial the telephone number of a participant you want to include in the conference, perform the following steps: a. Click the Add Participant button on the conversation setup stage. b. Using the dialpad, enter the telephone number, and then click the + button on the dialpad. c. Repeat steps 4a on page 53 and 4b on page 53 to dial the telephone numbers of any other participants you want to include in the conference. 5. Perform one of the following steps: If you want to start an audio conference, click the Call button. If you want to start video conference, click the Video button. Calls are placed to the selected participants. When the participants answer, they are invited to the conference. A card appears for each participant who accepts the invitation. October 2015 Using Avaya Communicator for Windows 53

54 Conferencing If this is a video conference, the Conference window appears. Conferencing on page 50 Starting a MeetMe conference Before you begin You must have an account and moderator code on an Avaya Aura Conferencing system. Use this procedure to start a MeetMe conference. To save time accessing MeetMe conferences, you should: Create a contact in Microsoft Outlook for your MeetMe conference. Make sure this contact includes the telephone number for accessing your conferencing system and your moderator code. For example, if the telephone number you must dial to access your conferencing system is , and you must enter # for your moderator code, the telephone number you would enter for this Microsoft Outlook contact would be ,123456#. Do not enter letters such as m before the moderator code because Avaya Communicator cannot recognize these types of characters. Once you create this Microsoft Outlook contact, you can access your MeetMe conference from the Contacts fan in the Avaya Communicator client. Warning: Some enterprises have policies that do not allow you to store moderator codes for automatic entry into a conference. Before saving your moderator code in Avaya Communicator, make sure your enterprise does not have a policy against this. Create a contact in Microsoft Outlook for your MeetMe conference without your moderator code so that you can easily join other people's conferences. Make sure this contact includes only the telephone number for accessing your conferencing system. Once you access the conferencing system, use the keypad in the Avaya Communicator client to enter the appropriate participant code for the conference. Tip: For contacts who host conferences that you join regularly, you can create an entry in Outlook for that contact with the number of the conference and that contact's participant code. 1. Perform one of the following steps: If you want to start an audio conference, dial the access number for the MeetMe conference using the Call button. If you want to start a video conference, dial the access number for the MeetMe conference using the Video button. October 2015 Using Avaya Communicator for Windows 54

55 Adding a participant to a conference 2. Click the Keypad button or press the CONTROL + K keys on your keyboard to select the keypad. 3. In the Keypad window, enter the digits for your moderator code and then enter #. The participants who have called in are displayed. If you want to add participants, see Adding a participant to a conference on page 55. If this is a video conference, the Conference window appears. Conferencing on page 50 Adding a participant to a conference Perform one of the following steps: If you want to add one of your contacts to the conference: a. Click the Contacts tab on the top bar. b. From the Contacts fan, drag the card of the contact to want to include in the conference and drop it over the card for the conference in the conversation setup stage. If you want to dial the number of the party you want to add to the conference: a. Click the More button for this call to access the Moderator Controls tab. b. On the Moderator Controls tab, click the Add button. c. Using the dialpad, enter the telephone number. d. Click the Call button on the dialpad. If you want to add a participant from a history card to the conference: a. Click the History tab on the top bar. b. From the History fan, drag the history card of the person you to want to include in the conference and drop it over the card for the conference in the conversation setup stage. Conferencing on page 50 Adding an existing call to a conference 1. Drag the card of the call you want to add to the conference and drop it over the card for the conference in the conversation setup stage. October 2015 Using Avaya Communicator for Windows 55

56 Conferencing 2. Click the Merge button. Conferencing on page 50 Dropping a participant from a conference You cannot drop a participant who has yet to join the conference (that is, the participant's call into the conference is in progress). When dropping participants that are already in the conference, you can either drop all participants at once or drop each participant one at a time. 1. From the Conference tab at the top of the client, click the card of the participant you want to drop. 2. Right-click on the contact card, and click Drop from call. If you want to drop more than one participant, but not all participants in the conference, you must repeat the steps above for each participant one at a time. Conferencing on page 50 Dropping all participants from a conference on page 56 Dropping all participants from a conference If you are the moderator of a conference and you end a conference using the End button in the conversation setup stage or the Video Conference window, the conference does not end immediately. If the Conference Continuation feature is disabled (the default setting), the conference ends after a specified amount of time after the moderator drops and all participants are dropped automatically. If the Conference Continuation feature is enabled, the conference will continue after the moderator drops. The conference will not end until all participants drop from the call. For more information about the Conference Continuation feature, see Turning the Conference Continuation feature on off on page 60. Note: If you are the moderator of a conference and you end a conference using the End Call for Everyone button, the conference ends immediately. 1. Make sure the Conference tab is selected. October 2015 Using Avaya Communicator for Windows 56

57 Muting or unmuting a participant in a conference 2. Click the drop-down arrow on the conference card in the conversation setup stage. 3. Under Moderator Controls, select End Call for Everyone. Turning the Conference Continuation feature on/off on page 60 Muting or unmuting a participant in a conference Before you begin If this is a MeetMe or Adhoc conference, you must be the moderator. Use this procedure to mute or unmute the audio for a participant in a conference. In the Conference fan, right-click the card of the participant you want to mute or unmute, and select Mute. A check indicates that the audio is muted for this participant. The mute icon also appears on the participant's card in the Conference fan to indicate that the audio is muted for this participant. Conferencing on page 50 Muting or unmuting all participants in a conference Before you begin If this is a MeetMe or Adhoc conference, you must be the moderator. Use this procedure to mute or unmute the audio for all participants in a conference, including participants with presenter privileges. When all participants are muted, they can only listen to the moderator. Participants and others can unmute themselves. 1. Make sure the Conference tab is selected. 2. Click the drop-down arrow on the conference card in the conversation setup stage. 3. Under Moderator Controls, perform one of the following steps: To mute the audio for the conference, click the Mute All button. The mute icon appears on the card of each participant in the Conference fan. To unmute the audio for the conference, click the Unmute All button. October 2015 Using Avaya Communicator for Windows 57

58 Conferencing Conferencing on page 50 Viewing the participants in a web collaboration Use this procedure to view the list of conference participants who are currently accessing the web collaboration window. The web collaboration icon is enabled on the card of each participant who is currently accessing the web collaboration window. 1. Click the Conference tab on the top bar. 2. Click the Filter button and select the option to view participants that are in web collaboration. The Conference fan displays the participants in web collaboration. Conferencing on page 50 Viewing the participants who dropped from the conference Use this procedure to view the list of participants who dropped from the conference. 1. Click the Conference tab on the top bar. 2. Click the Filter button and select the option to view dropped users. The Conference fan displays the people who are dropped from the conference. Conferencing on page 50 Calling a participant who dropped from the conference Use this procedure to call a participant who dropped from the conference or never connected to the conference. October 2015 Using Avaya Communicator for Windows 58

59 Promoting a participant to moderator in a conference 1. Click the Conference tab on the top bar. 2. Click the Participant button and select the option to view dropped participants. 3. Right-click the card of the participant you want to call, click Call from the menu, and select the telephone number you want to dial. The Avaya Aura Conferencing system calls the selected participant and invites that person to join the conference. Conferencing on page 50 Promoting a participant to moderator in a conference Before you begin You must be the moderator of the conference. Use this procedure to promote a participant to moderator in a conference. There can only be one moderator in a conference. When you promote a participant to moderator, you lose your moderator privileges. 1. On the Conference fan, right-click the card of the participant you want to promote to moderator. 2. Select Moderator, and then click OK in the confirmation window that appears. The Moderator icon appears on the card of the participant you selected. Conferencing on page 50 Locking or unlocking a conference Before you begin You must be the moderator of the conference. You must be in a MeetMe conference. If you are the moderator of a conference, you can lock the conference to prevent new participants from joining the call. As the moderator, you can still continue to add participants to the conference. October 2015 Using Avaya Communicator for Windows 59

60 Conferencing If you are planning to lock the conference, make sure all participants have accessed the web collaboration session before you lock the conference. After a conference is locked, participants will be unable to access the web collaboration session. 1. Make sure the Conference tab is selected. 2. Click the drop-down arrow on the conference card in the conversation setup stage. 3. Under Moderator Controls, select Lock Call to lock or unlock the conference. Conferencing on page 50 Turning the Lecture mode feature on or off Before you begin You must be the moderator of the conference. When the Lecture mode feature is enabled, all participants in the conference are muted. The participants can only listen to the moderator, and they are unable to unmute themselves. Note: The Lecture mode feature is automatically enabled when an Event conference starts. Presenters are not muted. 1. Make sure the Conference tab is selected. 2. Click the drop-down arrow on the conference card in the conversation setup stage. 3. Select or deselect Lecture Mode to toggle Lecture mode on and off. Conferencing on page 50 Turning the Conference Continuation feature on/off Before you begin You must be the moderator of the conference. October 2015 Using Avaya Communicator for Windows 60

61 Turning the Entry and Exit Tones feature on or off When the Conference Continuation feature is enabled, the conference will remain active after the moderator drops unless the moderator chooses to drop all participants from the conference. When the Conference Continuation feature is disabled, the conference ends automatically two minutes after the moderator drops. 1. Make sure the Conference tab is selected. 2. Click the drop-down arrow on the conference card in the conversation setup stage. 3. Select or deselect Continuation to toggle the Conference Continuation feature on and off. Conferencing on page 50 Dropping all participants from a conference on page 56 Turning the Entry and Exit Tones feature on or off Before you begin You must be the moderator of the conference. If you enable the Entry and Exit Tones feature, the system generates a tone to indicate when a participant joins or leaves the conference. 1. Make sure the Conference tab is selected. 2. Click the drop-down arrow on the conference card in the conversation setup stage. 3. Select or deselect Entry Tones to toggle the feature on and off. Conferencing on page 50 October 2015 Using Avaya Communicator for Windows 61

62 Chapter 10: Sharing information Introduction to Web Collaboration Moderators and presenters can share the following content and information: Documents (from My Library ) Virtual whiteboards All or part of the desktop Applications The Library on page 62 Web Collaboration components on page 62 Navigating shared content on page 65 The Library Your account on the Avaya Aura Conferencing system provides a library in which you can upload documents, presentations and pictures that you can quickly share during a web collaboration session. You can upload the following file formats in the Library: Adobe Acrobat (.pdf) JPEG (.jpg and.jpeg) Microsoft PowerPoint (.ppt and.pptx) Microsoft Word (.doc and.docx) plain text (.txt) portable network graphics (.png) Introduction to Web Collaboration on page 62 Web Collaboration components The following figure show the components of the Web Collaboration window. In this example, the moderator is sharing a presentation. October 2015 Using Avaya Communicator for Windows 62

63 Introduction to Web Collaboration No. Name Description 1 Stop Video button Stops transmitting video during the call. When you click this button, the call becomes an audio-only call. 2 Collaboration button Enables you to access or close a Web Collaboration session. 3 Zoom tools Changes the size of the screen content. See Navigating shared content on page Auto fit Fits the Web Collaboration interface to the window size. 5 Screenshot Sends a shot of the current screen to all participants as a JPG file that participants can download. 6 Browse Opens a separate window with the presentation that the Presenter is sharing. You can browse the presentation at your own pace, independently of the Presenter. 7 Navigation tools Navigate the shared content. The buttons change according to the content being shared. See Navigating shared content on page Stop Sharing button Stop sharing current content. Table continues October 2015 Using Avaya Communicator for Windows 63

64 Sharing information No. Name Description 9 Video Settings button Enables you to view: the Self View window, which displays the video you are transmitting. information about the incoming video. call statistics. 10 Incoming video window Displays incoming video from the other party. 11 Self View video window Displays the video that the Avaya Communicator client is transmitting. 12 End button Enables you to: End the Web Collaboration. If you are the conference owner, the web collaboration session ends for all participants. End the Web Collaboration session and the conference (conference owner only) 13 Hold button Places the current call on hold or resumes a call on hold. When the call is on hold, the button is blue, and the Avaya Communicator client stops transmitting and receiving audio and video. 14 Mute button Mutes or unmutes your audio for the call. When the call is muted, the button is blue. 15 Pause Video button Pauses or unpauses the transmission of your video to the other party. When the video is paused, the button is blue. Note: When you pause a video call, the other party can still hear audio from you. 16 Minutes Enables you to record and edit meeting minutes which are available for later review. See Meeting minutes on page Messages Enables you to: send messages to all participants during the call view all the messages sent by the participants during the call When participants send messages during a web collaboration session, the Messages button displays an alert badge with the number of unread messages. See The Messages window on page My Library Displays the presentations, documents, and pictures that you have uploaded previously to your Avaya Aura Conferencing account for sharing. You can share any of the files in your library. 19 Sharing Enables you to: share a document from your library share a whiteboard Table continues October 2015 Using Avaya Communicator for Windows 64

65 Introduction to Web Collaboration No. Name Description share the previous document (if you shared a document during the current web collaboration session) stop sharing your desktop (if you were sharing your desktop during the current web collaboration session) 20 Annotation tools Annotate the whiteboard or shared document. Introduction to Web Collaboration on page 62 See Annotation controls on page 73 Navigating shared content Use the navigation keys to browse shared documents. If you want to browse a document in your workspace without changing the display of the shared document, see Browsing a presentation as a participant on page 73. The navigation keys are at the top of the screen, above the shared document. Icon Name Description Auto fit Zoom out Zoom in Fits the Web Collaboration interface to the window size. Decreases size of screen content. Increases size of screen content. Magnification slider Changes the size of the screen content. This slider operates independently of the auto fit feature. First slide or page Previous slide or page Next, slide or page Last slide or page Browse shared content in pop-up window. Goes to the first page of the shared document. Goes to the previous page of the shared document. Goes to the next page of the shared document. Goes to the last page of the shared document. Opens a separate window with the presentation that the Presenter is sharing. You can browse the Table continues October 2015 Using Avaya Communicator for Windows 65

66 Sharing information Icon Name Description Thumbnail view Introduction to Web Collaboration on page 62 presentation at your own pace, independently of the Presenter. Shows the current document page number. Opens a thumbnail gallery of document pages for easy navigation. Click on the thumbnail to open the page. To close the gallery without changing the current page, click on another part of the screen. Advantages of sharing documents instead of the desktop Presenters may share documents and presentation materials directly from their desktops, so why use the library? There are several reasons: Presenters can share from anywhere. Simply log in to access your library and its contents from anywhere. Speed and quality. When you share from your library, participants experience more responsive and higher resolution sessions than when sharing from your desktop. Participant flexibility. When you share from your desktop, participants must follow what appears on your screen. When you instead share a presentation from your library, participants can page forward and backward. This results in fewer requests to roll back and repeat. Note that participants automatically page along with you as you present unless the participants explicitly attempt to view the presentation pages directly. Starting a web collaboration session Use this procedure to start a web collaboration session or join an existing web collaboration session. If you are the moderator for the conference or you are on a call that is not a conference, you can start a web collaboration session. If you are a participant in the conference, you can join the existing web collaboration session (if available). October 2015 Using Avaya Communicator for Windows 66

67 Managing your library Important: You can log into a conference with either Avaya Communicator for Windows or Avaya Collaboration Agent. Avaya Aura Conferencing does not support logging into a conference with both Avaya Communicator for Windows and Avaya Collaboration Agent. Perform one of the following steps to launch Collaboration. Click the Collaboration button in the Video Call window. Click the Collaboration Notification pop-up message confirming that Collaboration has started. Click the Collaboration button on the Conference card. Managing your library Uploading files into your library Before you begin You must be logged into the conference to upload files into your library. Close the file before you upload it. You cannot upload a file that is open on your computer. If you want to share a file from the library, you need to upload it. 1. Click Collaboration. 2. In the Web Collaboration window, click My Library. 3. Click Upload. 4. In the Select file to upload dialog box, select the file you want to upload to your library. 5. Click Open. Previewing a file in your library Before you begin You must be logged into a conference to preview a file in your library. Use this procedure to view the content of a file in your library before you share the file. October 2015 Using Avaya Communicator for Windows 67

68 Sharing information 1. Click Collaboration. 2. In the Web Collaboration window, click My Library. 3. Select the file you want to view. 4. Click Preview. A slide appears for each page of the document. Renaming a file in your library Before you begin You must be logged into a conference to rename a file in your library. Use this procedure to change the name of a file in your library. 1. Click Collaboration. 2. In the Web Collaboration window, click My Library. 3. Select the file you want to rename. 4. Click Rename. 5. In the Change file name to dialog box, enter the new name for the file. 6. Click Save. Deleting a file from your library Before you begin You must be logged into a conference to delete a file from your library. Use this procedure to delete a file from your library. 1. Click Collaboration. 2. In the Web Collaboration window, click My Library. 3. Select the file you want to delete. 4. Click Delete. 5. In the Confirmation dialog box, click Ok October 2015 Using Avaya Communicator for Windows 68

69 Promoting a participant to a presenter Viewing documents in the library Viewing documents as thumbnails 1. Click Start Web Collaboration. 2. Click My Library. 3. Click. The documents appear as a series of thumbnails. The number of pages or slides in the document or presentation appears. Viewing documents as a list 1. Click Start Web Collaboration. 2. Click My Library. 3. Click. The documents appear as a list. Promoting a participant to a presenter Before you begin You must be the moderator of the conference. A web collaboration session must be active. The participant you want to promote to presenter must be in the web collaboration session. Use this procedure to select a participant to share documents, applications, or a whiteboard in a web collaboration session. 1. On the Conference fan, right-click the card of the participant you want to share information. 2. Select Presenter. The Presenter icon appears on the card of the participant you selected. Note: Repeating this procedure removes presenter privileges from the participant. October 2015 Using Avaya Communicator for Windows 69

70 Sharing information Sharing documents Before you begin If you want to share documents from the library, you must upload the documents into My Library before you can share them. Result 1. Click Start Web Collaboration. 2. Click Begin Sharing, or Sharing. 3. Select Document from library. The My Library window opens. 4. Choose the document type by clicking one of the tabs: Presentations. Documents. Pictures. 5. Select the document. If you want to share the document from a specific page or slide, click Preview and navigate to the page or slide. 6. Click Share. The document sharing workspace opens. If you disconnect from the conference without ending the document sharing, the sharing on the conference persists. For more information, see Ending document sharing. Sharing a whiteboard Use a virtual whiteboard to share text or drawings with other participants. When the moderator or presenter has opened the whiteboard, other participants may use it. Tip: When you hover over the annotation, a pop-up window shows the name of the participant who added the annotation. 1. Click Start Web Collaboration. 2. Click Begin Sharing, or Sharing. 3. Select Whiteboard. October 2015 Using Avaya Communicator for Windows 70

71 Sharing your entire screen Result A virtual whiteboard opens. There is a variety of tools you can use to create, delete and annotate white boards. See Annotation controls on page 73 for information on the tools. Sharing your entire screen Use this procedure to share your entire screen. 1. Click Start Web Collaboration. 2. Click Begin Sharing, or Sharing. 3. Click Entire screen. A red line appears along the perimeter of your screen. Everything within the red rectangle is being shared. The sharing controls appear at the top of the red rectangle. Sharing application and desktop controls on page 71 Sharing application and desktop controls While sharing an application or the desktop, you can annotate the screen and pause and resume sharing. Icon Name Change sharing type (desktop sharing, portion of screen sharing, application sharing) Pen tool Color picker tool Stamp tool Pause sharing Resume sharing Exit sharing October 2015 Using Avaya Communicator for Windows 71

72 Sharing information Sharing your entire screen on page 71 Sharing a portion of your screen Use this procedure if you only want to show a part of your screen instead of your entire screen. 1. Click Start Web Collaboration. 2. Click Begin Sharing, or Sharing. 3. Click Portion of screen. A red rectangle appears indicating the area of your screen that is being shared. Everything within the red rectangle is being shared. The sharing controls appear at the top of the red rectangle. 4. Drag the red rectangle to the portion of your screen that you want to share. 5. To resize the red rectangle, click and drag a corner of the rectangle. Sharing applications Use this procedure to share an application window. 1. Click Start Web Collaboration. 2. Click Begin Sharing, or Sharing. 3. Click Application window. 4. From the Select application sharing mode dialog box, perform one of the following steps: If you want to share the selected application window and any dialog boxes or windows that overlap the shared area, click Share region of the application window. If you want to share only the selected application window, click Share only the application window. 5. Click Continue. 6. From the Choose application dialog box, select the application you want to share. 7. Click Share. October 2015 Using Avaya Communicator for Windows 72

73 Browsing a presentation as a participant Browsing a presentation as a participant Use this feature to browse a shared document independently of the moderator or presenter. Participants normally follow the presentation at the presenter's pace. However, if you wish to follow at your own pace, for example if you want to return to a previous slide, you can open the presentation in a separate window on your computer. 1. Click Browse at the top of the Web Collaboration window. The browsing window opens. You may now page forward or backward through the document. 2. While the document is open: Click to toggle between full screen and normal-sized views of the document. Navigate the document using the arrow keys. 3. To close the window, click Close. The presentation resumes at the current page, and continues with the presenter. Annotating content Annotating Web Collaboration provides a range of tools for annotating shared content, applications and screens, and drawing on a virtual whiteboard. You can add text, lines and stamps to clarify or expand the content. A presenter and moderator can annotate in all shared content. A participant can annotate only on a virtual whiteboard. A moderator or presenter can only annotate content that the moderator or presenter himself shares. The available tools depend on the content you are sharing; however, the icons are the same. Annotation controls The annotation keys are at left of the screen, next to the shared content. October 2015 Using Avaya Communicator for Windows 73

74 Sharing information Icon Name Description Select tool Pen tool Selects an annotation. When the arrow changes to a finger cursor, you can move the annotation with the mouse. Draws a freehand line. Marker tool Line tool Line tool fly-out Highlights text or graphics. Tip: Use the color selection tool to choose the highlighting color. Draws a straight line in the currently selected color. Tip: You can choose one of three line widths in the fly-out. Chooses the line thickness. Rectangle tool Rectangle tool fly-out. Ellipse tool Ellipse tool fly-out. Draws a filled rectangle or rectangular outline in the currently selected color. You can choose a filled rectangle or outline in the fly-out. Tip: The button shows the rectangle type. Chooses rectangle type: filled or outline. Draws a filled ellipse or elliptical outline in the currently selected color. You can choose a filled ellipse or outline in the fly-out. Tip: The button shows the ellipse type. Chooses ellipse type: filled or outline. Table continues October 2015 Using Avaya Communicator for Windows 74

75 Annotating content Icon Name Description Stamp tool Inserts a stamp in the currently selected color. Use this tool to call attention to items you are sharing. Text tool Text fly-out. Color picker tool. Tip: User the color selection tool to choose the stamp color. Adds text annotation in the currently selected color. You can choose one of three text sizes in the fly-out. Tip: The button shows the text size. Selects the text size: small, medium or large. Selects a color for annotation. Choose the color in the fly-out. Tip: The current color is shown on the button. Delete tool Tip: You cannot edit existing text. You must delete the text and type the new text. Delete flyout Delete selection tool Delete all tool Screenshot Deletes the selected annotation. Deletes all drawings. Sends a shot of the current screen to all participants as a JPG file that participants can download. October 2015 Using Avaya Communicator for Windows 75

76 Sharing information Sending screenshots Send screenshots of the virtual whiteboard to all conference participants. Before you begin You must be the moderator or presenter of the conference to send screenshots. Result 1. Click Collaboration. 2. Click Sharing. 3. Click Whiteboard. 4. Click Screenshot. Collaboration Agent displays a confirmation. 5. Click Yes. Avaya Aura Conferencing sends the screenshot of the virtual whiteboard to all conference participants as a JPG file in the Messages window. Ending application and screen sharing Click: Stop Sharing, or The Exit Sharing button, or Stop Desktop Sharing in the Sharing menu. Result The shared application or screen closes. The Sharing is not active message appears. The Begin Sharing button appears in the Web Collaboration window. Ending document sharing Click Stop sharing. October 2015 Using Avaya Communicator for Windows 76

77 Sending messages during a conference Result The document closes. Collaboration Agent displays: The Sharing is not active message. The Begin Sharing on the Web collaboration window. Note: If you disconnect from the conference without ending the document sharing, the sharing on the conference persists. Sending messages during a conference The Messages window The Messages window contains a list of messages sent by the moderator and participants during the conference. There is also a field for entering text for messages. The maximum number of characters you can enter in this field is You can also paste a text message in the field. The messages are shown with the sender's name and the time the message was sent. The most recent message is at the end of the list. You can send a message to all the participants in the conference or you can send a private message to a particular participant. Avaya Aura Conferencing does not re-send historical private messages if a user rejoins a conference or joins the conference from a second device. October 2015 Using Avaya Communicator for Windows 77

78 Sharing information Figure 8: The Messages Window Opening the Messages window 1. Click Start Web Collaboration. 2. Click Messages. The Messages window opens. Sending a message 1. Click Start Web Collaboration. 2. Open the Message window. a. To send a public message, select All Participants in the To drop-down list. b. To send a private message, select a participant in the To drop-down list. Collaboration Agent displays the participant list in an alphabetical order. When you select a participant to send a private message, Collaboration Agent moves the names of the participant to the top of the list. 3. Enter the message in the space at the bottom of the Messages window. 4. Click Send. The message pops up briefly. Participants can click on the pop-up to open the message or open the Messages window. October 2015 Using Avaya Communicator for Windows 78

79 Managing meeting minutes The message appears in the list with your name and the time you sent the message. Other participants in the conference see an updated number of unread messages. Managing meeting minutes Meeting minutes All users may record and edit meeting minutes which are available for later review. The moderator may also create a report, suitable for mailing to attendees, containing any or all elements of the meeting minutes. You can organize your meeting minutes into the following categories: notes keywords action items questions Figure 9: Minutes Window Note: After the conference ends, the meeting minutes are stored automatically in a meeting report. To view the meeting report, you must log into your Avaya Aura Conferencing account with Collaboration Agent. For information on viewing and managing meeting reports, see Using Avaya Aura Conferencing Collaboration Agent. You can download this document from support.avaya.com. Minutes interface on page 79 Minutes interface Name Enter text here Description The text you want to appear in the note. October 2015 Using Avaya Communicator for Windows 79

80 Sharing information Button View Add Note Keyword Action item Question Personal Description Open the View menu to filter the notes by type. Makes notes you can later refer to or include in a meeting report. Tag the record as a meeting note. Annotates the meeting with tags you can search for later. Assign work items to participants. Record questions as part of the meeting records. Hide the note from other participants in the conference. Icon Name Description Edit Edits the selected note. Delete Deletes the selected note. Meeting minutes on page 79 Adding minutes 1. Click Start Web Collaboration. 2. Open the Minutes window by clicking Minutes. 3. Enter the text you wish to add. 4. Select the Minute type. 5. To make the note invisible to other conference participants, check the Personal box. Personal minutes, except from the moderator, do not appear in meeting reports. 6. Click Add. Web Collaboration adds the minute with the type, your name and a time stamp. Other participants in the conference see the number of unread minutes. Editing minutes Before you begin You can only edit minutes that you added. October 2015 Using Avaya Communicator for Windows 80

81 Managing meeting minutes 1. Click Start Web Collaboration. 2. Open the Minutes window by clicking Minutes. 3. Select the note you wish to edit. 4. Click. The Edit window opens. 5. Edit the text and change the item type and sensitivity. 6. Click Save to save the changes. Deleting minutes Before you begin You can only delete notes that you added. 1. Click Start Web Collaboration. 2. Open the Minutes window by clicking Minutes. 3. Select the note you wish to delete. 4. Click. The Confirmation window opens. 5. Click OK to delete the note. October 2015 Using Avaya Communicator for Windows 81

82 Chapter 11: Using instant messaging You can send and receive instant messages from Avaya Aura contacts using the Avaya Communicator client. The Avaya Aura contacts are saved on the SIP server and include enterprise users added to your Contacts fan. You cannot send an instant message to local contacts. For more information about contacts, see Managing contacts on page 90. If Avaya Multimedia Messaging is enabled, you can send and receive rich-media attachments, such as photos, audio files, and video files. You can also send instant messages to local contacts and to users displayed in enterprise search results. Note: You must have an account configured on the Avaya Aura Presence server to use the instant messaging feature. Contact your system administrator for more information. You can add multiple contacts to a single instant messaging conversation. The instant messaging conversation window displays the number of participants as shown in the following figure. To see a full list of the participants in the conversation, click on the number of participants. October 2015 Using Avaya Communicator for Windows 82

83 Viewing an instant message Figure 10: Multi-party instant messaging conversation Viewing an instant message on page 83 Sending an instant message on page 84 Working with attachments on page 86 Making a voice call from an instant message on page 35 Making a video call from an instant message on page 40 Viewing an instant message The number of instant messaging conversations with unseen content displays on the IM tab on the top bar. In the IM fan, conversations appear in the order of the date received. So, a conversation with the most recent unread content displays on the top of the IM fan. When you receive an instant message from an Avaya Aura contact, an instant messaging window opens and displays the contact name and message. In the IM fan, the contact also displays an instant messaging card. October 2015 Using Avaya Communicator for Windows 83

Implementing Avaya Flare Experience for Windows

Implementing Avaya Flare Experience for Windows Implementing Avaya Flare Experience for Windows 18-604043 Issue 1 July 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Using Manage Alarm Tool

Using Manage Alarm Tool Using Manage Alarm Tool Release 1.0 Issue 1 April 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

User Guide for Avaya Equinox Add-in for IBM Lotus Notes

User Guide for Avaya Equinox Add-in for IBM Lotus Notes User Guide for Avaya Equinox Add-in for IBM Lotus Notes Release 9.0 Issue 1 January 2017 2014-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Aura Call Center Elite Multichannel Documentation Roadmap

Avaya Aura Call Center Elite Multichannel Documentation Roadmap Multichannel Documentation Roadmap Release 6.4 Issue 2 April 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

IP Office 9.0 IP Office Server Edition Reference Configuration

IP Office 9.0 IP Office Server Edition Reference Configuration IP Office 9.0 IP Office Server Edition Reference Configuration Release 9.0.3 15-604135 May 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Client Applications Configurator User Guide

Avaya Client Applications Configurator User Guide Avaya Client Applications Configurator User Guide Release 6.3 02-604198 Issue 02.01 February 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the

More information

Administering Avaya Flare Experience for Windows

Administering Avaya Flare Experience for Windows Administering Avaya Flare Experience for Windows Release 1.1 18-604156 Issue 4 September 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Using Avaya Flare Experience for Windows

Using Avaya Flare Experience for Windows Using Avaya Flare Experience for Windows Release 1.1 18-604158 Issue 2 February 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Avaya Agile Communication Environment Communicator Add-in User Guide

Avaya Agile Communication Environment Communicator Add-in User Guide Avaya Agile Communication Environment Communicator Add-in User Guide Release 3.0 April 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Administering Avaya Flare Communicator for ipad Devices and Windows

Administering Avaya Flare Communicator for ipad Devices and Windows Administering Avaya Flare Communicator for ipad Devices and Windows 01.AF June 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Avaya Aura Messaging Web Access Feature Description

Avaya Aura Messaging Web Access Feature Description Avaya Aura Messaging Web Access Feature Description Release 6.3.1 Issue 2 July 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Avaya Call Management System Documentation Roadmap

Avaya Call Management System Documentation Roadmap Documentation Roadmap Release 18 Issue 1 October 2015 2015, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Using Avaya Communicator for ipad on IP Office Platform

Using Avaya Communicator for ipad on IP Office Platform Using Avaya Communicator for ipad on IP Office Platform Release 9.1 December 2014 Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Using Avaya Communicator for Microsoft Lync 2013 on IP Office Platform

Using Avaya Communicator for Microsoft Lync 2013 on IP Office Platform Using Avaya Communicator for Microsoft Lync 2013 on IP Office Platform Release 9.1 02-604413 Issue 2 May 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

Upgrading Intelligent Customer Routing

Upgrading Intelligent Customer Routing Upgrading Intelligent Customer Routing Release 7.0 Issue 1 December 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Using Avaya Aura Messaging Web Access

Using Avaya Aura Messaging Web Access Using Avaya Aura Messaging Web Access Release 6.3.1 Issue 4 July 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Aura Contact Center Documentation Roadmap

Avaya Aura Contact Center Documentation Roadmap Documentation Roadmap Release 6.3 NN44400-113 Issue 04.02 May 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Avaya Aura Call Center Elite Documentation Roadmap

Avaya Aura Call Center Elite Documentation Roadmap Avaya Aura Call Center Elite Documentation Roadmap Release 7.1 Issue 1 May 2017 2014-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office Release 9.0

IP Office Release 9.0 Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 13a - (13 February 2014) 2014 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

User Guide for Scopia Video Gateway for Microsoft Lync and Skype for Business

User Guide for Scopia Video Gateway for Microsoft Lync and Skype for Business User Guide for Scopia Video Gateway for Microsoft Lync and Skype for Business Release 9.1 December 2017 2014-2017, Avaya Inc. All Rights Reserved. 2014-2017, Avaya Inc. All Rights Reserved. Notice While

More information

Using Avaya Flare Communicator for ipad Devices

Using Avaya Flare Communicator for ipad Devices Using Avaya Flare Communicator for ipad Devices Release 8.1 Issue 0.1 June 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Avaya Aura Call Center Elite Documentation Roadmap

Avaya Aura Call Center Elite Documentation Roadmap Avaya Aura Call Center Elite Documentation Roadmap May 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

IP Office Basic Edition

IP Office Basic Edition Norstar Mode - Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 12f - (19 August 2013) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office. Embedded Voic User Guide (IP Office Mode) Issue 12a (26 February 2013)

IP Office. Embedded Voic User Guide (IP Office Mode) Issue 12a (26 February 2013) Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 12a (26 February 2013) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Using Avaya VDI Communicator

Using Avaya VDI Communicator Using Avaya VDI Communicator Release 2.0 October 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Administering Avaya Flare Experience for ipad Devices and Windows

Administering Avaya Flare Experience for ipad Devices and Windows Administering Avaya Flare Experience for ipad Devices and Windows 01.AF December 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Aura Presence Services Overview and Specification

Avaya Aura Presence Services Overview and Specification Avaya Aura Presence Services Overview and Specification Release 7.0 Issue 1 August 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office. TAPI Link Installation Issue 12a - (14 January 2013)

IP Office. TAPI Link Installation Issue 12a - (14 January 2013) TAPI Link Installation 15-601034 Issue 12a - (14 January 2013) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Release Notes for Avaya Aura Appliance Virtualization Platform Release

Release Notes for Avaya Aura Appliance Virtualization Platform Release Release Notes for Avaya Aura Appliance Virtualization Platform Release 7.0.0.0 Release Notes Issue 1.0, August 24, 2015 2015 Avaya Inc. All rights reserved. Notice While reasonable efforts have been made

More information

Avaya Aura Contact Center Documentation Roadmap

Avaya Aura Contact Center Documentation Roadmap Avaya Aura Contact Center Documentation Roadmap Release 6.4 4400-113 Issue 05.02 December 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10a - (16 January 2015)

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10a - (16 January 2015) Using Voicemail Pro in Intuity Mode 15-601066 Issue 10a - (16 January 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Flare Overview and Planning

Avaya Flare Overview and Planning Avaya Flare Overview and Planning Release 1.1 18-603948 Issue 4 February 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Using Avaya Communicator for iphone

Using Avaya Communicator for iphone Using Avaya Communicator for iphone Release 2.1 Issue 1 May 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform

Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform Release 10 August 2016 2016, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Using Avaya Web Collaboration Agent for Android

Using Avaya Web Collaboration Agent for Android Using Avaya Web Collaboration Agent for Android Release 8.0 December 2013 2013, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Agile Communication Environment Web Browser and Office Add-ins Application Fundamentals

Avaya Agile Communication Environment Web Browser and Office Add-ins Application Fundamentals Avaya Agile Communication Environment Web Browser and Office Add-ins Application Fundamentals Release 2.3.2 NN10850-031, 05.02 March 2011 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts

More information

IP Office Platform. Avaya IP Office Platform Embedded Voic User Guide (Intuity Mode) Issue 15b - (22 January 2015)

IP Office Platform. Avaya IP Office Platform Embedded Voic User Guide (Intuity Mode) Issue 15b - (22 January 2015) Avaya Embedded Voicemail User Guide (Intuity Mode) 15-604067 Issue 15b - (22 January 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Release Notes for Operation Support System Release

Release Notes for Operation Support System Release Release Notes for Operation Support System Release 1.2.0.1 Release Notes Issue 1.2.0.1, 12/10/2016 2016 Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Using Avaya VDI Agent

Using Avaya VDI Agent Using Avaya VDI Agent Release 1 Issue 1 April 2014 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Avaya Agent for Desktop Release Notes

Avaya Agent for Desktop Release Notes Avaya Agent for Desktop Release Notes Release 1.4.3 Issue 1.0 October 2016 2015-2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Intelligent Customer Routing. Release Notes

Intelligent Customer Routing. Release Notes Intelligent Customer Routing Release Notes Release 7.0.1 March 2015 2015 Avaya Inc. All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Avaya Call Redirection Manager Snap-in Reference

Avaya Call Redirection Manager Snap-in Reference Avaya Call Redirection Manager Snap-in Reference Release 1.1 March 2016 2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Using Avaya Communicator for Microsoft Lync 2013 on Avaya Aura

Using Avaya Communicator for Microsoft Lync 2013 on Avaya Aura Using Avaya Communicator for Microsoft Lync 2013 on Avaya Aura Release 6.4 02-604243 Issue 3 February 2017 2013-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to

More information

Avaya Agile Communication Environment Mobility Application for BlackBerry

Avaya Agile Communication Environment Mobility Application for BlackBerry Avaya Agile Communication Environment Mobility Application for BlackBerry Release 2.3.2 NN10850-028, 04.02 March 2011 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made

More information

Avaya one-x Communicator Centralized Administration Tool

Avaya one-x Communicator Centralized Administration Tool Avaya one-x Communicator Centralized Administration Tool August 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

IP Office 6.1 Embedded Voic Mailbox User Guide

IP Office 6.1 Embedded Voic Mailbox User Guide Embedded Voicemail Mailbox User Guide 15-604067 Issue 08a - (18 August 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Aura System Platform Overview

Avaya Aura System Platform Overview Avaya Aura System Platform Overview Release 6.0 June 2010 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Software Keycode Installation Guide

Avaya Software Keycode Installation Guide Avaya Software Keycode Installation Guide 2010 Avaya Inc. P0607323 04 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Administering Intelligent Customer Routing

Administering Intelligent Customer Routing Administering Intelligent Customer Routing Release 7.0 Issue 1 December 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

IP Office. IP Office Mailbox Mode User Guide Issue 11b - (15 May 2010)

IP Office. IP Office Mailbox Mode User Guide Issue 11b - (15 May 2010) Mailbox Mode User Guide 15-601131 Issue 11b - (15 May 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Using Avaya Flare Communicator for ipad Devices

Using Avaya Flare Communicator for ipad Devices Using Avaya Flare Communicator for ipad Devices 18-603963 Issue 1 January 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Avaya Scopia Desktop Client User Guide

Avaya Scopia Desktop Client User Guide Avaya Scopia Desktop Client User Guide Release 8.3.2 Issue 8.3.2 May 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Aura 6.2 Feature Pack 3

Avaya Aura 6.2 Feature Pack 3 Avaya Aura 6.2 Feature Pack 3 WebLM 6.3.4 on VMware Release Notes Release 6.3.4 Issue: 1.2 October 2013 Copyright 2013 Avaya Inc. All rights reserved. Use pursuant to the terms of your signed agreement

More information

IP Office Release 7.0 IP Office Essential Edition - Quick Version Embedded Voic User Guide

IP Office Release 7.0 IP Office Essential Edition - Quick Version Embedded Voic User Guide IP Office Essential Edition - Quick Version Embedded Voicemail User Guide 15-604067 Issue 09a - (21 February 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure

More information

IP Office Phone Guide Issue 04a - (Friday, April 20, 2018)

IP Office Phone Guide Issue 04a - (Friday, April 20, 2018) 1403 Phone Guide 15-601013 Issue 04a - (Friday, April 20, 2018) 2018 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Callback Assist Considerations for Avaya Call Management System

Avaya Callback Assist Considerations for Avaya Call Management System Avaya Callback Assist Considerations for Avaya Call Management System Release 4.6.2.0 December 2017 2015-2017 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

IP Office Intuity Mailbox Mode User Guide

IP Office Intuity Mailbox Mode User Guide Intuity Mailbox Mode User Guide 15-601130 EN-S Issue 12b - (03 October 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Configurator for Desktop Communication Enablement Fundamentals

Avaya Configurator for Desktop Communication Enablement Fundamentals Avaya Configurator for Desktop Communication Enablement Fundamentals Release 6.2.2 NN10850-031 Issue 07.03 July 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made

More information

IP Office Platform 9.1

IP Office Platform 9.1 Installing IP Office Video Softphone - Issue 05c - (03 December 2014) 2014 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Aura Contact Center Documentation Roadmap

Avaya Aura Contact Center Documentation Roadmap Documentation Roadmap Release 6.2 NN44400-113 03.02 30 July 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya VDI Communicator Overview and Planning

Avaya VDI Communicator Overview and Planning Avaya VDI Communicator Overview and Planning Release 2.0 October 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Release Notes for Avaya Proactive Contact 5.0 Agent. Release Notes for Avaya Proactive Contact 5.0 Agent

Release Notes for Avaya Proactive Contact 5.0 Agent. Release Notes for Avaya Proactive Contact 5.0 Agent Release Notes for Avaya Proactive Contact 5.0 Agent Copyright@2011 Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing,

More information

Avaya 3100 Mobile Communicator - Web UI User Guide. Avaya 3100 Mobile Communicator Release 3.1

Avaya 3100 Mobile Communicator - Web UI User Guide. Avaya 3100 Mobile Communicator Release 3.1 Avaya 3100 Mobile Communicator - Web UI User Guide Avaya 3100 Mobile Communicator Release 3.1 Document Status: Standard Document Number: NN42030-110 Document Version: 04.04 Date: July 2010 2009 2010 Avaya

More information

Using Avaya Aura Conferencing Conference Manager for Microsoft Outlook

Using Avaya Aura Conferencing Conference Manager for Microsoft Outlook Using Avaya Aura Conferencing Conference Manager for Microsoft Outlook Release 8.0 February 2014 2014, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the

More information

Using the Avaya IP Office Contact Center Salesforce Plug-In

Using the Avaya IP Office Contact Center Salesforce Plug-In Using the Avaya IP Office Contact Center Salesforce Plug-In Release 10.1.2 Issue 1 April 2018 2015-2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the

More information

Using Avaya one-x Communicator for MAC OS X

Using Avaya one-x Communicator for MAC OS X Using Avaya one-x Communicator for MAC OS X Release 2.0.1 January 2014 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS-E) Version Avaya Inc - External Distribution

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS-E) Version Avaya Inc - External Distribution WLAN 9100 Release Notes Release Notes for Avaya Wireless Orchestration System (WOS-E) Version 8.0.4-7401 Avaya Inc - External Distribution 1. Introduction Avaya WOS-E version 8.0.4-7401 is a feature release

More information

Using Avaya IP Office Platform Web Client

Using Avaya IP Office Platform Web Client Using Avaya IP Office Platform Web Client Release 11.0 May 2018 2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Product Release Notes for Avaya Proactive Contact Supervisor

Product Release Notes for Avaya Proactive Contact Supervisor Product Release Notes for Avaya Proactive Contact 4.1.2 Supervisor Page 1 Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time

More information

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS) Version Avaya Inc - External Distribution

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS) Version Avaya Inc - External Distribution WLAN 9100 Release Notes Release Notes for Avaya Wireless Orchestration System (WOS) Version 8.1.4-8076 Avaya Inc - External Distribution 1. Introduction WOS Enterprise 8.1.4-8076 is a feature release that

More information

Engagement Call Control Release Notes

Engagement Call Control Release Notes Engagement Call Control Release Notes Release 3.3 Issue 1 July 2017 2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya one-x Mobile Client for BlackBerry - Avaya one-x Client

Avaya one-x Mobile Client for BlackBerry - Avaya one-x Client Avaya one-x Mobile Client for BlackBerry - Avaya one-x Client Enablement Services and Extension to Cellular (EC500) converged client Release 6.1.2 SP1 Release Notes Issue 1.0 23 August 2012 2012 Avaya

More information

Avaya Aura Documentation Catalog

Avaya Aura Documentation Catalog Avaya Aura Documentation Catalog Release 8.0 Issue 1 July 2018 2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Using Avaya one-x Agent

Using Avaya one-x Agent Using Avaya one-x Agent Release 2.5.4 (H.323) Issue 1 December 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Using Avaya Aura Messaging

Using Avaya Aura Messaging Using Avaya Aura Messaging Release 6.2 Issue 3 October 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007

Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007 Avaya Converged Office 2007 User Guide Microsoft Office Communications Server 2007 Avaya Communication Server 1000 Release 7.5 Document Status: Standard Document Version: 04.01 Document Number: NN43001-123

More information

Implementing and Administering Services-VM on Avaya Aura System Platform

Implementing and Administering Services-VM on Avaya Aura System Platform Implementing and Administering Services-VM on Avaya Aura System Platform Release 2.0 January 2013 Issue 1 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

Avaya Aura Contact Center Performance Management

Avaya Aura Contact Center Performance Management Avaya Aura Contact Center Performance Management Release 6.3 NN44400-710 Issue 04.02 May 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya CallPilot Mini Message Networking User Guide

Avaya CallPilot Mini Message Networking User Guide Part No. P0989498 02.1 Avaya CallPilot Mini Message Networking User Guide 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Release Notes for Avaya Proactive Contact 5.0 Supervisor. Release Notes for Avaya Proactive Contact 5.0 Supervisor

Release Notes for Avaya Proactive Contact 5.0 Supervisor. Release Notes for Avaya Proactive Contact 5.0 Supervisor Release Notes for Avaya Proactive Contact 5.0 Supervisor Copyright@2011 Notice: While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time

More information

Administering Avaya Control Manager for Avaya Agent for Desktop

Administering Avaya Control Manager for Avaya Agent for Desktop Administering Avaya Control Manager for Avaya Agent for Desktop Release 1.6.2 Issue 1 October 2017 2015-2017 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

Avaya Agent for Desktop Release Notes

Avaya Agent for Desktop Release Notes Avaya Agent for Desktop Release Notes Release 1.4.2 Issue 1.0 August 2016 2015-2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Using the Contact Center Agent Browser application

Using the Contact Center Agent Browser application Using the Contact Center Agent Browser application Release 7.0.3 Issue 01.04 July 2018 2015-2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

System-wide Call Appearance (SWCA) Features Card. Avaya Business Communications Manager Release 6.0

System-wide Call Appearance (SWCA) Features Card. Avaya Business Communications Manager Release 6.0 System-wide Call Appearance (SWCA) Features Card Avaya Business Communications Manager Release 6.0 Document Status: Standard Document Number: NN40010-101 Document Version: 04.02 Date: October 2010 2010

More information

Using Avaya one-x Agent

Using Avaya one-x Agent Using Avaya one-x Agent Release 2.5.10 (H.323) Issue 1 March 2017 2012-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Administering standalone Avaya WebLM

Administering standalone Avaya WebLM Administering standalone Avaya WebLM Release 7.0.1 Issue 3 June 2017 2016-2017, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya 3456 UC Client User Guide. Avaya Communication Server 1000 Release 7.5

Avaya 3456 UC Client User Guide. Avaya Communication Server 1000 Release 7.5 Avaya Communication Server 1000 Release 7.5 Document Status: Standard Document Number: NN43080-100 Document Version: 02.01 Date: December 2010 2010 Avaya Inc. All Rights Reserved. Notices While reasonable

More information

Administering Avaya one-x Agent Central Management using Avaya Control Manager

Administering Avaya one-x Agent Central Management using Avaya Control Manager Administering Avaya one-x Agent Central Management using Avaya Control Manager Release 8.0.2 Issue 1 July 2017 2017, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

Intelligent Customer Routing. Developer Guide

Intelligent Customer Routing. Developer Guide Intelligent Customer Routing Developer Guide Release 7.0.1 March 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya IQ Standard Reports

Avaya IQ Standard Reports Avaya IQ Standard Reports Release 5.2 April 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Using Avaya Aura Conferencing Collaboration Agent

Using Avaya Aura Conferencing Collaboration Agent Using Avaya Aura Conferencing Collaboration Agent Release 8.0.6 May 2013 2013, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya CallPilot 5.0 Library Listing

Avaya CallPilot 5.0 Library Listing Avaya CallPilot 5.0 Library Listing 5.0 NN44200-117, 01.04 December 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Aura Contact Center Performance Management

Avaya Aura Contact Center Performance Management Avaya Aura Contact Center Performance Management Release 6.4 44400-710 Issue 05.05 May 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Branch Gateways 6.3 (build ) Release Notes

Avaya Branch Gateways 6.3 (build ) Release Notes Avaya Branch Gateways 6.3 (build 33.13.0) Release Notes Issue 1 May 6, 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document

More information

IP Office Basic Edition Quick Mode T7100 Phone User Guide

IP Office Basic Edition Quick Mode T7100 Phone User Guide Quick Mode T7100 Phone User Guide - Issue 4a - (03 October 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Meridian Integrated RAN Release 2.0 Telephone Set-Based Administration User Guide. Avaya Communication Server 1000 Release 7.

Avaya Meridian Integrated RAN Release 2.0 Telephone Set-Based Administration User Guide. Avaya Communication Server 1000 Release 7. Avaya Meridian Integrated RAN Release 2.0 Telephone Set-Based Administration User Guide Avaya Communication Server 1000 Release 7.5 Document Status: Standard Document Number: P0888275 Document Version:

More information

IP Office. Using a Voic Pro IP Office Mode Mailbox Issue 11a - (Thursday, April 5, 2018)

IP Office. Using a Voic Pro IP Office Mode Mailbox Issue 11a - (Thursday, April 5, 2018) Using a Voicemail Pro Mode Mailbox 15-601131 Issue 11a - (Thursday, April 5, 2018) 2018 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Avaya Aura Conferencing Overview and Specification

Avaya Aura Conferencing Overview and Specification Avaya Aura Conferencing Overview and Specification Release 7.0 Issue 3 April 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

IP Office Essential Edition PARTNER Mode M7100 Phone User Guide

IP Office Essential Edition PARTNER Mode M7100 Phone User Guide PARTNER Mode M7100 Phone User Guide - Issue 3e - (22 May 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya 1400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager

Avaya 1400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager Avaya 1400 Series Digital Deskphone User Guide for Avaya Aura Communication Manager 16-603151 Issue 1 May 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information