Using Avaya Web Collaboration Agent for Android

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Using Avaya Web Collaboration Agent for Android"

Transcription

1 Using Avaya Web Collaboration Agent for Android Release 8.0 December 2013

2 2013, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing, Avaya assumes no liability for any errors. Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes. Documentation disclaimer Documentation means information published in varying mediums which may include product information, operating instructions and performance specifications that are generally made available to users of products. Documentation does not include marketing materials. Avaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on the express behalf of Avaya. End User agrees to indemnify and hold harmless Avaya, Avaya's agents, servants and employees against all claims, lawsuits, demands and judgments arising out of, or in connection with, subsequent modifications, additions or deletions to this documentation, to the extent made by End User. Link disclaimer Avaya is not responsible for the contents or reliability of any linked websites referenced within this site or Documentation provided by Avaya. Avaya is not responsible for the accuracy of any information, statement or content provided on these sites and does not necessarily endorse the products, services, or information described or offered within them. Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages. Warranty Avaya provides a limited warranty on Avaya hardware and software. Refer to your sales agreement to establish the terms of the limited warranty. In addition, Avaya s standard warranty language, as well as information regarding support for this product while under warranty is available to Avaya customers and other parties through the Avaya Support website: getgenericdetails?detailid=c under the link Warranty & Product Lifecycle or such successor site as designated by Avaya. Please note that if You acquired the product(s) from an authorized Avaya Channel Partner outside of the United States and Canada, the warranty is provided to You by said Avaya Channel Partner and not by Avaya. Hosted Service means an Avaya hosted service subscription that You acquire from either Avaya or an authorized Avaya Channel Partner (as applicable) and which is described further in Hosted SAS or other service description documentation regarding the applicable hosted service. If You purchase a Hosted Service subscription, the foregoing limited warranty may not apply but You may be entitled to support services in connection with the Hosted Service as described further in your service description documents for the applicable Hosted Service. Contact Avaya or Avaya Channel Partner (as applicable) for more information. Hosted Service THE FOLLOWING APPLIES ONLY IF YOU PURCHASE AN AVAYA HOSTED SERVICE SUBSCRIPTION FROM AVAYA OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE), THE TERMS OF USE FOR HOSTED SERVICES ARE AVAILABLE ON THE AVAYA WEBSITE, UNDER THE LINK Avaya Terms of Use for Hosted Services OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, AND ARE APPLICABLE TO ANYONE WHO ACCESSES OR USES THE HOSTED SERVICE. BY ACCESSING OR USING THE HOSTED SERVICE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE DOING SO (HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER ), AGREE TO THE TERMS OF USE. IF YOU ARE ACCEPTING THE TERMS OF USE ON BEHALF A COMPANY OR OTHER LEGAL ENTITY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH ENTITY TO THESE TERMS OF USE. IF YOU DO NOT HAVE SUCH AUTHORITY, OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE, YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE. Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE, UNDER THE LINK AVAYA SOFTWARE LICENSE TERMS (Avaya Products) OR SUCH SUCCESSOR SITE AS DESIGNATED BY AVAYA, ARE APPLICABLE TO ANYONE WHO DOWNLOADS, USES AND/OR INSTALLS AVAYA SOFTWARE, PURCHASED FROM AVAYA INC., ANY AVAYA AFFILIATE, OR AN AVAYA CHANNEL PARTNER (AS APPLICABLE) UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AVAYA CHANNEL PARTNER. UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING, AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA, AN AVAYA AFFILIATE OR AN AVAYA CHANNEL PARTNER; AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE. BY INSTALLING, DOWNLOADING OR USING THE SOFTWARE, OR AUTHORIZING OTHERS TO DO SO, YOU, ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING, DOWNLOADING OR USING THE SOFTWARE (HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER ), AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC. OR THE APPLICABLE AVAYA AFFILIATE ( AVAYA ). Avaya grants You a license within the scope of the license types described below, with the exception of Heritage Nortel Software, for which the scope of the license is detailed below. Where the order documentation does not expressly identify a license type, the applicable license will be a Designated System License as set forth below in the Designated System(s) License (DS) section as applicable. The applicable number of licenses and units of capacity for which the license is granted will be one (1), unless a different number of licenses or units of capacity is specified in the documentation or other materials available to You. Software means computer programs in object code, provided by Avaya or an Avaya Channel Partner, whether as stand-alone products, pre-installed on hardware products, and any upgrades, updates, patches, bug fixes, or modified versions thereto. Designated Processor means a single stand-alone computing device. Server means a set of Designated Processors that hosts (physically or virtually) a software application to be accessed by multiple users. Instance means a single copy of the Software executing at a particular time: (i) on one physical machine; or (ii) on one deployed software virtual machine ( VM ) or similar deployment. License types Designated System(s) License (DS). End User may install and use each copy or an Instance of the Software only: 1) on a number of Designated Processors up to the number indicated in the order; or 2) up to the number of Instances of the Software as indicated in the order, Documentation, or as authorized by Avaya in writing. Avaya may require the Designated Processor(s) to be identified in the order by type, serial number, feature key, Instance, location or other specific designation, or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose. Named User License (NU). You may: (i) install and use each copy or Instance of the Software on a single Designated Processor or Server per authorized Named User (defined below); or (ii) install and use each copy or Instance of the Software on a Server so long as only authorized Named Users access and use the Software. Named User, means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya s sole discretion, a Named User may be, without limitation, designated by name, corporate function (e.g., webmaster or helpdesk), an or voice mail account in the name of a person or corporate function, or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software. Heritage Nortel Software Heritage Nortel Software means the software that was acquired by Avaya as part of its purchase of the Nortel Enterprise Solutions

3 Business in December The Heritage Nortel Software is the software contained within the list of Heritage Nortel Products located at under the link Heritage Nortel Products or such successor site as designated by Avaya. For Heritage Nortel Software, Avaya grants Customer a license to use Heritage Nortel Software provided hereunder solely to the extent of the authorized activation or authorized usage level, solely for the purpose specified in the Documentation, and solely as embedded in, for execution on, or for communication with Avaya equipment. Charges for Heritage Nortel Software may be based on extent of activation or use authorized as specified in an order or invoice. Copyright Except where expressly stated otherwise, no use should be made of materials on this site, the Documentation, Software, Hosted Service, or hardware provided by Avaya. All content on this site, the documentation, Hosted Service, and the product provided by Avaya including the selection, arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way any content, in whole or in part, including any code and software unless expressly authorized by Avaya. Unauthorized reproduction, transmission, dissemination, storage, and or use without the express written consent of Avaya can be a criminal, as well as a civil offense under the applicable law. Virtualization The following applies if the product is deployed on a virtual machine. Each product has its own ordering code and license types. Note, unless otherwise stated, that each Instance of a product must be separately licensed and ordered. For example, if the end user customer or Avaya Channel Partner would like to install two Instances of the same type of products, then two products of that type must be ordered. Third Party Components Third Party Components mean certain software programs or portions thereof included in the Software or Hosted Service may contain software (including open source software) distributed under third party agreements ( Third Party Components ), which contain terms regarding the rights to use certain portions of the Software ( Third Party Terms ). As required, information regarding distributed Linux OS source code (for those products that have distributed Linux OS source code) and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply is available in the products, Documentation or on Avaya s website at: support.avaya.com/copyright or such successor site as designated by Avaya. The open source software license terms provided as Third Party Terms are consistent with the license rights granted in these Software License Terms, and may contain additional rights benefiting You, such as modification and distribution of the open source software. The Third Party Terms shall take precedence over these Software License Terms, solely with respect to the applicable Third Party Components to the extent that these Software License Terms impose greater restrictions on You than the applicable Third Party Terms. The following applies only if the H.264 (AVC) codec is distributed with the product. THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD ( AVC VIDEO ) AND/OR (ii) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE Service Provider THE FOLLOWING APPLIES TO AVAYA CHANNEL PARTNER S HOSTING OF AVAYA PRODUCTS OR SERVICES. THE PRODUCT OR HOSTED SERVICE MAY USE THIRD PARTY COMPONENTS SUBJECT TO THIRD PARTY TERMS AND REQUIRE A SERVICE PROVIDER TO BE INDEPENDENTLY LICENSED DIRECTLY FROM THE THIRD PARTY SUPPLIER. AN AVAYA CHANNEL PARTNER S HOSTING OF AVAYA PRODUCTS MUST BE AUTHORIZED IN WRITING BY AVAYA AND IF THOSE HOSTED PRODUCTS USE OR EMBED CERTAIN THIRD PARTY SOFTWARE, INCLUDING BUT NOT LIMITED TO MICROSOFT SOFTWARE OR CODECS, THE AVAYA CHANNEL PARTNER IS REQUIRED TO INDEPENDENTLY OBTAIN ANY APPLICABLE LICENSE AGREEMENTS, AT THE AVAYA CHANNEL PARTNER S EXPENSE, DIRECTLY FROM THE APPLICABLE THIRD PARTY SUPPLIER. WITH RESPECT TO CODECS, IF THE AVAYA CHANNEL PARTNER IS HOSTING ANY PRODUCTS THAT USE OR EMBED THE G.729 CODEC, H.264 CODEC, OR H.265 CODEC, THE AVAYA CHANNEL PARTNER ACKNOWLEDGES AND AGREES THE AVAYA CHANNEL PARTNER IS RESPONSIBLE FOR ANY AND ALL RELATED FEES AND/OR ROYALTIES. THE G.729 CODEC IS LICENSED BY SIPRO LAB TELECOM INC. SEE THE H.264 (AVC) CODEC IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO: (I) ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD ( AVC VIDEO ) AND/OR (II) DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION FOR H.264 (AVC) AND H.265 (HEVC) CODECS MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE Compliance with Laws You acknowledge and agree that it is Your responsibility for complying with any applicable laws and regulations, including, but not limited to laws and regulations related to call recording, data privacy, intellectual property, trade secret, fraud, and music performance rights, in the country or territory where the Avaya product is used. Preventing Toll Fraud Toll Fraud is the unauthorized use of your telecommunications system by an unauthorized party (for example, a person who is not a corporate employee, agent, subcontractor, or is not working on your company's behalf). Be aware that there can be a risk of Toll Fraud associated with your system and that, if Toll Fraud occurs, it can result in substantial additional charges for your telecommunications services. Avaya Toll Fraud intervention If You suspect that You are being victimized by Toll Fraud and You need technical assistance or support, call Technical Service Center Toll Fraud Intervention Hotline at for the United States and Canada. For additional support telephone numbers, see the Avaya Support website: or such successor site as designated by Avaya. Security Vulnerabilities Information about Avaya s security support policies can be found in the Security Policies and Support section of support.avaya.com/security. Suspected Avaya product security vulnerabilities are handled per the Avaya Product Security Support Flow ( support.avaya.com/css/p8/documents/ ). Downloading Documentation For the most current versions of Documentation, see the Avaya Support website: or such successor site as designated by Avaya. Contact Avaya Support See the Avaya Support website: for product or Hosted Service notices and articles, or to report a problem with your Avaya product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

4 Trademarks The trademarks, logos and service marks ( Marks ) displayed in this site, the Documentation, Hosted Service(s), and product(s) provided by Avaya are the registered or unregistered Marks of Avaya, its affiliates, its licensors, its suppliers, or other third parties. Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark. Nothing contained in this site, the Documentation, Hosted Service(s) and product(s) should be construed as granting, by implication, estoppel, or otherwise, any license or right in and to the Marks without the express written permission of Avaya or the applicable third party. Avaya is a registered trademark of Avaya Inc. All non-avaya trademarks are the property of their respective owners. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. Java is a registered trademark of Oracle and/or its affiliates.

5 Contents Chapter 1: Introduction... 7 Purpose... 7 Intended audience... 7 Document changes since last issue... 7 Related resources... 7 Documentation... 7 Training... 8 Viewing Avaya Mentor videos... 9 Support... 9 Chapter 2: Overview Avaya Web Collaboration Agent Audio and video in Avaya Web Collaboration Agent Library Supported document formats Web collaboration URL Installing Avaya Web Collaboration Agent Starting Avaya Web Collaboration Agent Chapter 3: Joining and starting web collaboration sessions Joining web collaboration sessions as a guest Avaya Web Collaboration field descriptions Joining web collaboration sessions as a member Member field descriptions Hosting web collaboration sessions Ending web collaboration sessions Viewing the web collaboration history Deleting the web collaboration history Chapter 4: Sending meeting invitations Sending meeting invitations Customizing meeting invitations Chapter 5: Configuring conferences Conference settings Configuring conferences to start before the moderator joins Configuring conferences to remain active after the moderator disconnects Configuring entry and exit tones Configuring video in conferences Configuring conferences to automatically start recording Configuring conferences to promote all participants to the presenter role Conference controls Locking and unlocking conferences December 2013 Using Avaya Web Collaboration Agent for Android 5

6 Contents Enabling and disabling entry and exit tones during conferences Enabling and disabling active conferences to continue after the moderator disconnects Starting and stopping recording Promoting and demoting all participants to the presenter role during conferences Chapter 6: Participating in conferences Using integrated audio and video Sending messages Viewing messages Chapter 7: Managing conferences Viewing participants Muting the audio of participants Promoting participants to the presenter role Demoting participants from the presenter role Promoting participants to the moderator role Demoting participants from the moderator role Disconnecting participants Chapter 8: Sharing content Viewing documents in the library Sharing documents from the library Sharing recently shared files Sharing virtual whiteboards Changing the type of content sharing Ending sharing Chapter 9: Managing meeting minutes Viewing meeting minutes Adding meeting minutes Editing meeting minutes Deleting the meeting minutes December 2013 Using Avaya Web Collaboration Agent for Android 6

7 Chapter 1: Introduction Purpose This document describes how to use the features of Avaya Aura Conferencing. Intended audience This document is intended for people who want to learn how to use the features of Avaya Aura Conferencing. Document changes since last issue The following tasks have been added to this document since the last issue: Enabling and disabling entry and exit tones during conferences. Enabling and disabling active conferences to continue after the moderator disconnects. Promoting and demoting all participants to the presenter role during conferences. Related resources Documentation See the following related documents at Document number Overview Title Use this document to: Audience Table continues December 2013 Using Avaya Web Collaboration Agent for Android 7

8 Introduction Document number Title Use this document to: Audience Avaya Aura Conferencing Overview and Specification for Avaya Aura Avaya Aura Conferencing Overview and Specification for Turnkey Avaya Aura Conferencing Solution Description for Small and Medium Enterprises Avaya Aura Conferencing Solution Description for Medium Enterprises Avaya Aura Conferencing Solution Description for Large Enterprises Using Avaya Aura Conferencing Collaboration Agent Quick Reference Using Avaya Web Collaboration Agent for ios Using Avaya Aura Conferencing Conference Manager for Microsoft Outlook Understand the high-level features and functionality of the product. Understand the high-level features and functionality of the product. Understand the high-level features and functionality of the solution. Understand the high-level features and functionality of the solution. Understand the high-level features and functionality of the solution. Manage and participate in conferences using Collaboration Agent. Manage and participate in conferences using Avaya Web Collaboration Agent. Manage and participate in conferences using Conference Manager. Customers, business partners, and services and support personnel Customers, business partners, and services and support personnel Customers, business partners, and services and support personnel Customers, business partners, and services and support personnel Customers, business partners, and services and support personnel Customers Customers Customers Training The following courses are available at In the Search field, type the course code, and click Go to search for the course. December 2013 Using Avaya Web Collaboration Agent for Android 8

9 Support Course code Course title 2U00110O Selling Avaya Aura Conferencing Solution Learning Bytes 2U00325O Avaya Aura Conferencing 7 L1 Customer Scenario 3U00260W Designing Avaya Aura Conferencing 5U00120E Avaya Aura Conferencing 3204 Avaya Aura Conferencing Implementation and Maintenance Exam Viewing Avaya Mentor videos Avaya Mentor videos provide technical content on how to install, configure, and troubleshoot Avaya products. Videos are available on the Avaya Support website, listed under the video document type, and on the Avaya-run channel on YouTube. To find videos on the Avaya Support website, go to and perform one of the following actions: - In Search, type Avaya Mentor Videos to see a list of the available videos. - In Search, type the product name. On the Search Results page, select Video in the Content Type column on the left. To find the Avaya Mentor videos on YouTube, go to and perform one of the following actions: - Enter a key word or key words in the Search Channel to search for a specific product or topic. - Scroll down Playlists, and click the name of a topic to see the available list of videos posted on the website. Note: Videos are not available for all products. Support Go to the Avaya Support website at for the most up-to-date documentation, product notices, and knowledge articles. You can also search for release notes, downloads, and resolutions to issues. Use the online service request system to create a service request. Chat with live agents to get answers to questions, or request an agent to connect you to a support team if an issue requires additional expertise. December 2013 Using Avaya Web Collaboration Agent for Android 9

10 Chapter 2: Overview Avaya Web Collaboration Agent Avaya Web Collaboration Agent is a conferencing and web collaboration tool for mobile devices. You can use the tool to start, join, and manage audio and video conferences on Avaya Aura Conferencing from your Android device. Depending on your role as moderator, presenter, or participant, you can use the application to: Start, join, lock, and end conferences. Conduct conferences using the integrated audio and video. Share and view documents and whiteboards. Send and view messages during web collaboration sessions. Promote or demote participants to the presenter or moderator role. Disconnect self or other participants. Add and edit meeting minutes which are available for review later. Record web collaboration sessions. Send invitations for conferences through and text messages. Enterprises use Event conferences to conduct conferences that involve a large number of participants. Event conferences have a number of unique characteristics that distinguish these conferences from regular conferences. For example, all participants are muted and entry and exit tones are disabled. To use Avaya Web Collaboration Agent, you must have: A device running Android or later with a Wi-Fi or 3G/4G cellular connection An Avaya Aura Conferencing account SIP settings from your system administrator for the integrated audio and video features When you log in to a conference with the Avaya Web Collaboration Agent, do not change to another application. If you change to another application and: Do not change back within 5 minutes, the application logs you out of the conference. Change back within 25 minutes, the application prompts you to reconnect to the last conference. Change back after 25 minutes, you must manually log in to the conference again. If you try to change between 3G/4G and Wi-Fi during a conference, you must join the conference again. December 2013 Using Avaya Web Collaboration Agent for Android 10

11 Audio and video in Avaya Web Collaboration Agent Audio and video in Avaya Web Collaboration Agent With the integrated audio and video in Avaya Web Collaboration Agent, you can receive audio, video, and data using a single device. You can click a conference URL, join the conference, and immediately share audio, video, and data using Avaya Web Collaboration Agent. You do not need to dial in to the conference or configure another application to share audio and video. Integrated audio Avaya Aura Conferencing supports extensive flexibility in the configuration of the audio feed for your conference. You can dial in to the conference using any telephone and start using the integrated audio capabilities of Avaya Web Collaboration Agent. You can log in to the application and use the audio features with the microphone and speakers of your device. You do not have to dial the conference telephone number separately. Integrated video Avaya Web Collaboration Agent also supports embedded video streaming. If your device has a camera, you can stream your own live video feed to the conference. You can also receive live video from the other participants. Avaya Web Collaboration Agent always transmits the live video of the currently active speaker. Avaya Web Collaboration Agent also displays a self-view to display what your camera is transmitting. If you do not have a camera, Avaya Web Collaboration Agent does not display a self view, but you can see the live video of other participants. Note: Audio and video access in Avaya Web Collaboration Agent is an optional feature. If you do not have access to this feature, contact your system administrator. Library Avaya Aura Conferencing provides a library for users with accounts to upload documents, presentations, and images to share in web collaboration sessions. Participants can collaborate by viewing these documents and making notes on shared whiteboards. In the library, you can: Upload documents. View documents. Rename documents. Sort documents according to your preference. Delete the uploaded documents. Sharing content from the library has the following advantages. Presenters can share content from the library: From anywhere by logging in to and gaining access to the library. For more responsive and higher resolution sessions. December 2013 Using Avaya Web Collaboration Agent for Android 11

12 Overview To enable participants to browse the shared content independently in a separate pop-up window. Supported document formats Tab Document type Extension Presentations Documents Microsoft PowerPoint You can upload presentations of up to 30 MB. Microsoft Word You can upload Word documents of up to 300 pages. Adobe Acrobat Plain text.ppt.pptx.doc.docx.pdf.txt Pictures JPEG.jpg PNG.jpeg.png Web collaboration URL Before you can start or join a web collaboration session, you must enter the web collaboration URL for Avaya Aura Conferencing. The URL is the web address for gaining access to Avaya Aura Conferencing web collaboration. The web collaboration invitations that you send and receive contain the collaboration URL in the following syntax: address or FQDN of the Collaboration Agent server/aacpa Note: During web collaboration sessions, you cannot change: Between 3G/4G and Wi-Fi. If you change between these two connections, you must join the conference again. From audio to video. If you change to video, the audio connection disconnects until the application reconnects. Installing Avaya Web Collaboration Agent Before you begin Install Android Release or later on your Android device. December 2013 Using Avaya Web Collaboration Agent for Android 12

13 Starting Avaya Web Collaboration Agent 1. Tap Play Store on your device. 2. Tap Search. 3. In the Search box, type Avaya. 4. From the search results, tap Avaya Web Collaboration Agent. 5. Install the application. Starting Avaya Web Collaboration Agent Tap the Avaya Web Collaboration Agent icon on your device. December 2013 Using Avaya Web Collaboration Agent for Android 13

14 Chapter 3: Joining and starting web collaboration sessions Joining web collaboration sessions as a guest If you do not have an Avaya Aura Conferencing account, use this procedure to join web collaboration sessions as a guest. As a guest, you do not get access to the audio and video conferencing features of the application. You must dial in using an audio bridge. 1. On the Avaya Web Collaboration screen, enter the following information: Collaboration URL Conference code Passcode 2. Tap Join Collaboration. 3. Tap Join as a guest. Avaya Web Collaboration Agent displays the Guest screen. 4. In Enter your name, enter the name to display in the web collaboration session roster. 5. Tap Save. Avaya Web Collaboration Agent saves the collaboration session and displays the Avaya Web Collaboration screen. 6. Tap Join next to the web collaboration session entry. December 2013 Using Avaya Web Collaboration Agent for Android 14

15 Avaya Web Collaboration field descriptions Avaya Web Collaboration field descriptions Name Collaboration URL Conference code Passcode Enter your name Description The web collaboration URL that the system administrator provided. The conference code of the web collaboration session that the system administrator provided. The additional code of the web collaboration session. Passcode is optional. The name that Avaya Web Collaboration Agent displays in the web collaboration session roster. Joining web collaboration sessions as a member You must have an Avaya Aura Conferencing account. 1. On the Avaya Web Collaboration screen, enter the following information: Collaboration URL Conference code Passcode 2. Tap Join Collaboration. 3. Tap Join as a member. Avaya Web Collaboration Agent displays the Member screen. 4. In Enter user name and password, enter the user name, domain address, and password of your Avaya Aura Conferencing account. 5. (Optional) Tap one or both the following: Remember my password Enable audio and video 6. (Optional) Enter the following details to use the integrated audio and video: Conference phone number Media server address 7. (Optional) Tap Save as a favorite to save your user account as the default user. 8. Tap Join. December 2013 Using Avaya Web Collaboration Agent for Android 15

16 Joining and starting web collaboration sessions Member field descriptions Name Description Enter user name and password The user name and password of the Avaya Conference phone number Media server address Conferencing account The domain of the Avaya Aura Conferencing account The phone number for web collaboration sessions The address of the media server Hosting web collaboration sessions You must have an Avaya Aura Conferencing account. Before you begin Get the web collaboration URL and login credentials from the system administrator. Set Global SIP Settings. 1. On the Avaya Web Collaboration screen, enter the following information: Collaboration URL Conference code Passcode 2. Tap Host Collaboration. Avaya Web Collaboration Agent displays the Start Collaboration screen. 3. In Enter user name and password, enter the user name, domain address, and password of your Avaya Aura Conferencing account. 4. (Optional) Tap one or both the following: Remember my password Enable audio and video 5. (Optional) Enter the following details to use the integrated audio and video: Conference phone number Media server address 6. (Optional) Tap Save as a favorite to save your user account as the default user. December 2013 Using Avaya Web Collaboration Agent for Android 16

17 Ending web collaboration sessions 7. Tap Start. Ending web collaboration sessions 1. Tap More. 2. Tap Log out. 3. Tap one of the following: Exit if you are the moderator and want to exit the web collaboration session. End if you are the moderator and want to end the web collaboration session. Yes if you are a participant and want to exit the web collaboration session. Viewing the web collaboration history Avaya Web Collaboration Agent saves the details of the web collaboration sessions that you start or join. The web collaboration history contains the web collaboration URL and the conference codes that you use for the sessions. You can start or join web collaboration sessions from the list of saved sessions. You cannot view the web collaboration history from an active web collaboration session. Before you begin Log out of Avaya Web Collaboration Agent. 1. Tap More. 2. Tap Favorites. Deleting the web collaboration history When you delete the web collaboration history, Avaya Web Collaboration Agent also deletes the web collaboration URL and your user name from the application. You must again enter your login credentials when you start a web collaboration session the next time. December 2013 Using Avaya Web Collaboration Agent for Android 17

18 Joining and starting web collaboration sessions 1. Tap More. 2. Tap Favorites. 3. Tap and hold the web collaboration history item. 4. Tap Delete. December 2013 Using Avaya Web Collaboration Agent for Android 18

19 Chapter 4: Sending meeting invitations Sending meeting invitations The meeting invitation contains the URL of Avaya Web Collaboration Agent that includes the participant code for your conference. You can change the original meeting invitation. When you send a text message, Avaya Web Collaboration Agent uses the data or text plan of your smartphone. Text messaging charges apply. Before you begin Host a web collaboration session as a registered user. 1. Tap More. 2. Tap Send Meeting Invite. 3. Tap: Send invite to send the meeting invitation in an . Send SMS invite to send the meeting invitation in a text message. Depending on your choice, Avaya Web Collaboration Agent displays the or text message to send. 4. Add the address or the telephone number of the recipients, and send the meeting invitation. Related links Hosting web collaboration sessions on page 16 Customizing meeting invitations Before you begin Host a web collaboration session as a registered user. December 2013 Using Avaya Web Collaboration Agent for Android 19

20 Sending meeting invitations 1. Tap More. 2. Tap Send Meeting Invite. 3. Tap Customize invite. 4. Change the meeting invitation. 5. Tap Done. Related links Hosting web collaboration sessions on page 16 December 2013 Using Avaya Web Collaboration Agent for Android 20

21 Chapter 5: Configuring conferences Conference settings Avaya Web Collaboration Agent provides the following configurable default conference settings: Fast Start Continuation Entry Tone Enable Video Auto Record Presentation Mode Configuring conferences to start before the moderator joins Fast Start-enabled conferences that start before the moderator joins do not support web collaboration. If Fast Start is: On: The participants can talk to each other on the audio bridge before the moderator joins. Off: The participants who log in to conferences before the moderator hear an audio message and music. The audio message informs the participants that the moderator has not logged in. The conference starts after the moderator joins. You cannot change the default settings of active conferences and the conferences of other users. 1. Host a web collaboration session as a registered user. 2. Tap More. 3. Tap Conference Settings. 4. Tap the Fast Start toggle switch to allow or prevent conferences from starting without a moderator. Related links Hosting web collaboration sessions on page 16 December 2013 Using Avaya Web Collaboration Agent for Android 21

22 Configuring conferences Configuring conferences to remain active after the moderator disconnects Configure conferences to continue with the participants even after the moderator of the audio bridge disconnects. If Continuation is: On: Conferences remain active after the moderator of the audio bridge disconnects. Off: Conferences end a short period after the moderator disconnects. When the moderator disconnects, Avaya Web Collaboration Agent might automatically promote a participant to the moderator role. Avaya Web Collaboration Agent automatically promotes only one of those participants who earlier tried to join the conference with the moderator code. Standalone web collaboration sessions continue after the moderator disconnects from Avaya Web Collaboration Agent. You cannot change the default settings of active conferences and the conferences of other users. 1. Host a web collaboration session as a registered user. 2. Tap More. 3. Tap Conference Settings. 4. Tap the Continuation toggle switch to allow or prevent conferences from ending when the moderator disconnects. Related links Hosting web collaboration sessions on page 16 Enabling and disabling active conferences to continue after the moderator disconnects on page 25 Configuring entry and exit tones Configure Entry Tone to enable and disable a tone when participants join and disconnect from conferences. You cannot change the default settings of active conferences and the conferences of other users. 1. Host a web collaboration session as a registered user. 2. Tap More. 3. Tap Conference Settings. December 2013 Using Avaya Web Collaboration Agent for Android 22

23 Conference settings 4. Tap the Entry Tone toggle switch to enable or disable the entry and exit tones. Related links Hosting web collaboration sessions on page 16 Enabling and disabling entry and exit tones during conferences on page 25 Configuring video in conferences You cannot change the default settings of active conferences and the conferences of other users. Before you begin Ensure that the system administrator enabled video. Configure Global SIP Settings. 1. Host a web collaboration session as a registered user. 2. Tap More. 3. Tap Conference Settings. 4. Tap the Enable Video toggle switch to enable or disable the default video setting. Related links Hosting web collaboration sessions on page 16 Configuring conferences to automatically start recording Moderators can also manually start and stop recording during active conferences. You cannot change the default settings of active conferences and the conferences of other users. 1. Host a web collaboration session as a registered user. 2. Tap More. 3. Tap Conference Settings. 4. Tap the Auto Record toggle switch to enable or disable the automatic recording of your conferences. Related links Hosting web collaboration sessions on page 16 Starting and stopping recording on page 26 December 2013 Using Avaya Web Collaboration Agent for Android 23

24 Configuring conferences Configuring conferences to promote all participants to the presenter role Presentation Mode is enabled by default. You cannot enable Presentation Mode for Event conferences and Lecture Mode-enabled conferences. When Presentation Mode is enabled, you cannot demote participants who were promoted to the presenter role. You cannot change the default settings of active conferences and the conferences of other users. Before you begin The system administrator must enable Presentation Mode. 1. Host a web collaboration session as a registered user. 2. Tap More. 3. Tap Conference Settings. 4. Tap Presentation Mode to enable or disable conferences to promote all participants to the presenter role. Related links Hosting web collaboration sessions on page 16 Promoting and demoting all participants to the presenter role during conferences on page 26 Conference controls Avaya Web Collaboration Agent provides the following controls that can be set during an active conference: Lock Call Entry Tone Call Continuation Record Call Presentation Mode Locking and unlocking conferences You can lock conferences to prevent more participants from joining the audio conference or the Avaya Web Collaboration Agent conference. If some participants join the audio conference, but do December 2013 Using Avaya Web Collaboration Agent for Android 24

25 Conference controls not log in to the Avaya Web Collaboration Agent conference, these participants cannot join the web conference later in the locked conference. Only conference owners and moderators can perform this task. 1. Host a web collaboration session as a registered user. 2. Tap More. 3. Tap Conference Controls. 4. Tap the Lock Call toggle switch to allow or prevent participants from joining the conference. Related links Hosting web collaboration sessions on page 16 Enabling and disabling entry and exit tones during conferences Only conference owners and moderators can perform this task. 1. Host a web collaboration session as a registered user. 2. Tap More. 3. Tap Conference Controls. 4. Tap the Entry Tone toggle switch to enable or disable the entry and exit tones. Related links Hosting web collaboration sessions on page 16 Configuring entry and exit tones on page 22 Enabling and disabling active conferences to continue after the moderator disconnects Only conference owners and moderators can perform this task. 1. Host a web collaboration session as a registered user. 2. Tap More. 3. Tap Conference Controls. December 2013 Using Avaya Web Collaboration Agent for Android 25

26 Configuring conferences 4. Tap the Call Continuation toggle switch to enable or disable active conferences to continue after the moderator disconnects. Related links Hosting web collaboration sessions on page 16 Configuring conferences to remain active after the moderator disconnects on page 22 Starting and stopping recording Only conference owners and moderators can perform this task. 1. Host a web collaboration session as a registered user. 2. Tap More. 3. Tap Conference Controls. 4. Tap the Record Call toggle switch to start or stop recording the call. Related links Hosting web collaboration sessions on page 16 Configuring conferences to automatically start recording on page 23 Promoting and demoting all participants to the presenter role during conferences Presentation Mode is enabled by default. You cannot enable Presentation Mode for Event conferences and Lecture Mode-enabled conferences. When Presentation Mode is enabled, you cannot demote participants who were promoted to the presenter role. Only conference owners and moderators can perform this task. 1. Host a web collaboration session as a registered user. 2. Tap More. 3. Tap Conference Controls. 4. Tap the Presentation Mode to promote or demote all participants from the presenter role. Related links Hosting web collaboration sessions on page 16 Configuring conferences to promote all participants to the presenter role on page 24 December 2013 Using Avaya Web Collaboration Agent for Android 26

27 Chapter 6: Participating in conferences Using integrated audio and video Use this procedure to stream audio and video in Avaya Web Collaboration Agent without having to dial in to a separate audio bridge. Only registered Avaya Aura Conferencing users can use this feature. Before you begin Set Global SIP Settings. 1. Host or join a web collaboration session as a registered user. 2. Tap Sharing. 3. Tap Phone. 4. Tap: Stream Audio and Video to stream audio and video. Stream Audio to stream only audio. Related links Hosting web collaboration sessions on page 16 Joining web collaboration sessions as a member on page 15 Sending messages 1. Tap Messages. 2. Tap Messages. 3. In the text box, type the message. 4. Tap Send. December 2013 Using Avaya Web Collaboration Agent for Android 27

28 Participating in conferences Viewing messages You cannot delete messages. 1. Tap Messages. 2. Tap Messages. 3. Tap the message to read. December 2013 Using Avaya Web Collaboration Agent for Android 28

29 Chapter 7: Managing conferences Viewing participants Only moderators can perform this task. Tap Roster. Result Avaya Web Collaboration Agent displays the names of all participants in the web collaboration session with the connection type: audio, video, and web collaboration. You can also view disconnected participants and sort participants according to the joining time. Avaya Web Collaboration Agent displays a badge beside the names of active speakers. Muting the audio of participants Only moderators can perform this task. 1. Tap Roster. 2. Tap and hold the name of the participant. 3. Tap Mute. Promoting participants to the presenter role Promote participants to the presenter role, so that the promoted participants can share documents, applications, or virtual whiteboards. By default, only the moderator can share content with participants. December 2013 Using Avaya Web Collaboration Agent for Android 29

30 Managing conferences Only moderators can perform this task. 1. Tap Roster. 2. Tap and hold the name of the participant. 3. Tap Promote To Presenter. Demoting participants from the presenter role Only moderators can perform this task. 1. Tap Roster. 2. Tap and hold the name of the participant. 3. Tap Demote From Presenter. Promoting participants to the moderator role Only moderators can perform this task. 1. Tap Roster. 2. Tap and hold the name of the participant. 3. Tap Promote To Moderator. Demoting participants from the moderator role Only moderators can perform this task. 1. Tap Roster. December 2013 Using Avaya Web Collaboration Agent for Android 30

31 Disconnecting participants 2. Tap and hold the name of the participant. 3. Tap Demote From Moderator. Disconnecting participants Only moderators can perform this task. 1. Tap Roster. 2. Tap and hold the name of the participant. 3. Tap Drop From Call. December 2013 Using Avaya Web Collaboration Agent for Android 31

32 Chapter 8: Sharing content Viewing documents in the library 1. Tap Library. 2. Tap one of the following: Presentations Documents Pictures 3. Tap the file to view. Sharing documents from the library If you disconnect from the conference without ending the document sharing, the sharing on the conference continues. Only moderators and presenters can share content in conferences. Before you begin Upload the documents to the library. 1. Tap Sharing. 2. Tap Begin sharing. 3. Tap Document from library. 4. Tap one of the following: Presentations Documents Pictures December 2013 Using Avaya Web Collaboration Agent for Android 32

33 Sharing recently shared files 5. Tap the document to share. Sharing recently shared files Only moderators and presenters can share content in conferences. 1. Tap Sharing. 2. Tap Begin sharing. 3. Tap Share previous document. Sharing virtual whiteboards Use virtual whiteboards to share text or drawings with other participants. When the moderator or presenter opens a whiteboard, other participants can also use the whiteboard. Only moderators and presenters can share content in conferences. 1. Tap Sharing. 2. Tap Begin sharing. 3. Tap Whiteboard. Changing the type of content sharing Before you begin Share content in the web collaboration session. 1. Tap Sharing. 2. Tap one of the following: Presentations December 2013 Using Avaya Web Collaboration Agent for Android 33

34 Sharing content Documents Pictures Ending sharing 1. Tap Sharing. 2. Tap Stop sharing. December 2013 Using Avaya Web Collaboration Agent for Android 34

35 Chapter 9: Managing meeting minutes Viewing meeting minutes 1. Tap Messages. 2. Tap Minutes. Adding meeting minutes Add the following types of meeting minutes during web collaboration sessions: Notes Keywords Action items Questions 1. Tap Messages. 2. Tap Minutes. 3. Tap Add Minute. 4. Tap one of the following meeting minute types: Add Note Add Keyword Add Action Add Question 5. In the text box, type the meeting minutes. 6. Tap Done. December 2013 Using Avaya Web Collaboration Agent for Android 35

36 Managing meeting minutes Editing meeting minutes You can only edit the meeting minutes that you added. 1. Tap Messages. 2. Tap Minutes. 3. Tap and hold the meeting minutes item. 4. Tap Edit meeting minutes. 5. In the text box, edit the meeting minutes item. 6. To change the type of meeting minutes, tap one of the following: Add Note Add Keyword Add Action Add Question 7. Tap Done. Deleting the meeting minutes You can only delete the meeting minutes that you added. 1. Tap Messages. 2. Tap Minutes. 3. Tap and hold the meeting minutes item. 4. Tap Delete. December 2013 Using Avaya Web Collaboration Agent for Android 36

Avaya Aura Call Center Elite Documentation Roadmap

Avaya Aura Call Center Elite Documentation Roadmap Avaya Aura Call Center Elite Documentation Roadmap Release 7.1 Issue 1 May 2017 2014-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Call Management System Documentation Roadmap

Avaya Call Management System Documentation Roadmap Documentation Roadmap Release 18 Issue 1 October 2015 2015, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

User Guide for Scopia Video Gateway for Microsoft Lync and Skype for Business

User Guide for Scopia Video Gateway for Microsoft Lync and Skype for Business User Guide for Scopia Video Gateway for Microsoft Lync and Skype for Business Release 9.1 December 2017 2014-2017, Avaya Inc. All Rights Reserved. 2014-2017, Avaya Inc. All Rights Reserved. Notice While

More information

User Guide for Avaya Equinox Add-in for IBM Lotus Notes

User Guide for Avaya Equinox Add-in for IBM Lotus Notes User Guide for Avaya Equinox Add-in for IBM Lotus Notes Release 9.0 Issue 1 January 2017 2014-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Release Notes for Operation Support System Release

Release Notes for Operation Support System Release Release Notes for Operation Support System Release 1.2.0.1 Release Notes Issue 1.2.0.1, 12/10/2016 2016 Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Using Avaya Aura Conferencing Conference Manager for Microsoft Outlook

Using Avaya Aura Conferencing Conference Manager for Microsoft Outlook Using Avaya Aura Conferencing Conference Manager for Microsoft Outlook Release 8.0 February 2014 2014, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the

More information

Avaya Aura Call Center Elite Multichannel Documentation Roadmap

Avaya Aura Call Center Elite Multichannel Documentation Roadmap Multichannel Documentation Roadmap Release 6.4 Issue 2 April 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Using Manage Alarm Tool

Using Manage Alarm Tool Using Manage Alarm Tool Release 1.0 Issue 1 April 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Using the Avaya IP Office Contact Center Salesforce Plug-In

Using the Avaya IP Office Contact Center Salesforce Plug-In Using the Avaya IP Office Contact Center Salesforce Plug-In Release 10.1.2 Issue 1 April 2018 2015-2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the

More information

Using Avaya Aura Conferencing Collaboration Agent

Using Avaya Aura Conferencing Collaboration Agent Using Avaya Aura Conferencing Collaboration Agent Release 8.0.6 May 2013 2013, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform

Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform Using Avaya Communicator for Microsoft Lync 2010 on IP Office Platform Release 10 August 2016 2016, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office Phone Guide Issue 04a - (Friday, April 20, 2018)

IP Office Phone Guide Issue 04a - (Friday, April 20, 2018) 1403 Phone Guide 15-601013 Issue 04a - (Friday, April 20, 2018) 2018 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

IP Office 9.0 IP Office Server Edition Reference Configuration

IP Office 9.0 IP Office Server Edition Reference Configuration IP Office 9.0 IP Office Server Edition Reference Configuration Release 9.0.3 15-604135 May 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Aura Documentation Catalog

Avaya Aura Documentation Catalog Avaya Aura Documentation Catalog Release 8.0 Issue 1 July 2018 2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Client Applications Configurator User Guide

Avaya Client Applications Configurator User Guide Avaya Client Applications Configurator User Guide Release 6.3 02-604198 Issue 02.01 February 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the

More information

Administering standalone Avaya WebLM

Administering standalone Avaya WebLM Administering standalone Avaya WebLM Release 7.0.1 Issue 3 June 2017 2016-2017, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Using the Contact Center Agent Browser application

Using the Contact Center Agent Browser application Using the Contact Center Agent Browser application Release 7.0.3 Issue 01.04 July 2018 2015-2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Implementing Avaya Flare Experience for Windows

Implementing Avaya Flare Experience for Windows Implementing Avaya Flare Experience for Windows 18-604043 Issue 1 July 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Using Avaya IP Office Platform Web Client

Using Avaya IP Office Platform Web Client Using Avaya IP Office Platform Web Client Release 11.0 May 2018 2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Using Avaya Equinox Meetings Online portal

Using Avaya Equinox Meetings Online portal Using Avaya Equinox Meetings Online portal Release 3.0 Issue 2 April 2018 2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Quick Start to Deploying Avaya Breeze Snap-ins

Quick Start to Deploying Avaya Breeze Snap-ins Quick Start to Deploying Avaya Breeze Snap-ins Release 3.1 Issue 3 May 2016 2014-2016, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Avaya Aura Messaging Web Access Feature Description

Avaya Aura Messaging Web Access Feature Description Avaya Aura Messaging Web Access Feature Description Release 6.3.1 Issue 2 July 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Avaya Aura Call Center Elite Documentation Roadmap

Avaya Aura Call Center Elite Documentation Roadmap Avaya Aura Call Center Elite Documentation Roadmap May 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya Callback Assist Considerations for Avaya Call Management System

Avaya Callback Assist Considerations for Avaya Call Management System Avaya Callback Assist Considerations for Avaya Call Management System Release 4.6.2.0 December 2017 2015-2017 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

Deployment Guide for Avaya Equinox Add-in for IBM Lotus Notes

Deployment Guide for Avaya Equinox Add-in for IBM Lotus Notes Deployment Guide for Avaya Equinox Add-in for IBM Lotus Notes Release 9.0 Issue 1 January 2017 2014-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

IP Office. Using a Voic Pro IP Office Mode Mailbox Issue 11a - (Thursday, April 5, 2018)

IP Office. Using a Voic Pro IP Office Mode Mailbox Issue 11a - (Thursday, April 5, 2018) Using a Voicemail Pro Mode Mailbox 15-601131 Issue 11a - (Thursday, April 5, 2018) 2018 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Avaya Call Redirection Manager Snap-in Reference

Avaya Call Redirection Manager Snap-in Reference Avaya Call Redirection Manager Snap-in Reference Release 1.1 March 2016 2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Aura Contact Center Documentation Roadmap

Avaya Aura Contact Center Documentation Roadmap Documentation Roadmap Release 6.3 NN44400-113 Issue 04.02 May 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10d - (20 May 2016)

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10d - (20 May 2016) Using Voicemail Pro in Intuity Mode 15-601066 Issue 10d - (20 May 2016) 2016 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Using Avaya Communicator for Microsoft Lync 2013 on IP Office Platform

Using Avaya Communicator for Microsoft Lync 2013 on IP Office Platform Using Avaya Communicator for Microsoft Lync 2013 on IP Office Platform Release 9.1 02-604413 Issue 2 May 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

Release Notes for Avaya Aura Appliance Virtualization Platform Release

Release Notes for Avaya Aura Appliance Virtualization Platform Release Release Notes for Avaya Aura Appliance Virtualization Platform Release 7.0.0.0 Release Notes Issue 1.0, August 24, 2015 2015 Avaya Inc. All rights reserved. Notice While reasonable efforts have been made

More information

Avaya Agent for Desktop Release Notes

Avaya Agent for Desktop Release Notes Avaya Agent for Desktop Release Notes Release 1.4.3 Issue 1.0 October 2016 2015-2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Avaya Co-Browsing Snap-in Release Notes

Avaya Co-Browsing Snap-in Release Notes Avaya Co-Browsing Snap-in Release Notes Release 3.0.0.1 GA Issue 1 February 2016 2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

IP Office 6.1 Embedded Voic Mailbox User Guide

IP Office 6.1 Embedded Voic Mailbox User Guide Embedded Voicemail Mailbox User Guide 15-604067 Issue 08a - (18 August 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Administering Avaya Flare Experience for Windows

Administering Avaya Flare Experience for Windows Administering Avaya Flare Experience for Windows Release 1.1 18-604156 Issue 4 September 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Using Avaya Equinox Meetings Online portal

Using Avaya Equinox Meetings Online portal Using Avaya Equinox Meetings Online portal Release 3.2 Issue 1 October 2018 2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Using Avaya Aura Messaging Web Access

Using Avaya Aura Messaging Web Access Using Avaya Aura Messaging Web Access Release 6.3.1 Issue 4 July 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Quick Install for Avaya Aura Device Services

Quick Install for Avaya Aura Device Services Quick Install for Avaya Aura Device Services Release 1.0 Issue 2 March 2017 2016-2017 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Using Avaya Communicator for ipad on IP Office Platform

Using Avaya Communicator for ipad on IP Office Platform Using Avaya Communicator for ipad on IP Office Platform Release 9.1 December 2014 Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Quick Install for Avaya Aura Device Services

Quick Install for Avaya Aura Device Services Quick Install for Avaya Aura Device Services Release 7.1 Issue 1 July 2017 2016-2017 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Upgrading Intelligent Customer Routing

Upgrading Intelligent Customer Routing Upgrading Intelligent Customer Routing Release 7.0 Issue 1 December 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

User Guide for Avaya Scopia Mobile

User Guide for Avaya Scopia Mobile User Guide for Avaya Scopia Mobile Release 8.3.7 Issue 2 March 2017 2014-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

IP Office Release 9.0

IP Office Release 9.0 Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 13a - (13 February 2014) 2014 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

IP Office Basic Edition

IP Office Basic Edition Norstar Mode - Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 12f - (19 August 2013) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Administering Avaya Flare Communicator for ipad Devices and Windows

Administering Avaya Flare Communicator for ipad Devices and Windows Administering Avaya Flare Communicator for ipad Devices and Windows 01.AF June 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

Avaya Aura Contact Center Documentation Roadmap

Avaya Aura Contact Center Documentation Roadmap Avaya Aura Contact Center Documentation Roadmap Release 6.4 4400-113 Issue 05.02 December 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office. Embedded Voic User Guide (IP Office Mode) Issue 12a (26 February 2013)

IP Office. Embedded Voic User Guide (IP Office Mode) Issue 12a (26 February 2013) Embedded Voicemail User Guide (IP Office Mode) 15-604067 Issue 12a (26 February 2013) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Using Avaya Flare Communicator for ipad Devices

Using Avaya Flare Communicator for ipad Devices Using Avaya Flare Communicator for ipad Devices Release 8.1 Issue 0.1 June 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

IP Office Release 7.0 IP Office Essential Edition - Quick Version Embedded Voic User Guide

IP Office Release 7.0 IP Office Essential Edition - Quick Version Embedded Voic User Guide IP Office Essential Edition - Quick Version Embedded Voicemail User Guide 15-604067 Issue 09a - (21 February 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure

More information

Avaya Agile Communication Environment Communicator Add-in User Guide

Avaya Agile Communication Environment Communicator Add-in User Guide Avaya Agile Communication Environment Communicator Add-in User Guide Release 3.0 April 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Software Keycode Installation Guide

Avaya Software Keycode Installation Guide Avaya Software Keycode Installation Guide 2010 Avaya Inc. P0607323 04 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

IP Office 8.1. IP Office Video Collaboration Solution - Installation Notes. Issue 05f - (07 April 2016)

IP Office 8.1. IP Office Video Collaboration Solution - Installation Notes. Issue 05f - (07 April 2016) IP Office Video Collaboration Solution - Installation Notes Issue 05f - (07 April 2016) 2016 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

IP Office. TAPI Link Installation Issue 12a - (14 January 2013)

IP Office. TAPI Link Installation Issue 12a - (14 January 2013) TAPI Link Installation 15-601034 Issue 12a - (14 January 2013) 2013 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Administering Avaya IP Office Contact Center Task Flow Editor

Administering Avaya IP Office Contact Center Task Flow Editor Administering Avaya IP Office Contact Center Task Flow Editor Release 9.1.6 Issue 2 February 2016 2014-2016, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

Administering Avaya one-x Agent Central Management using Avaya Control Manager

Administering Avaya one-x Agent Central Management using Avaya Control Manager Administering Avaya one-x Agent Central Management using Avaya Control Manager Release 8.0.2 Issue 1 July 2017 2017, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

Using Avaya Equinox Unified Portal

Using Avaya Equinox Unified Portal Using Avaya Equinox Unified Portal Release 9.1 February 2019 2019, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

User Guide for Avaya Equinox H.323 Edge Client

User Guide for Avaya Equinox H.323 Edge Client User Guide for Avaya Equinox H.323 Edge Client Release 9.0 Issue 1 January 2017 2015-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office. IP Office Mailbox Mode User Guide Issue 11b - (15 May 2010)

IP Office. IP Office Mailbox Mode User Guide Issue 11b - (15 May 2010) Mailbox Mode User Guide 15-601131 Issue 11b - (15 May 2010) 2010 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Avaya Mobile Video Overview and Specification

Avaya Mobile Video Overview and Specification Avaya Mobile Video Overview and Specification Release 3.2.3 July 2017 2017, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya IQ Standard Reports

Avaya IQ Standard Reports Avaya IQ Standard Reports Release 5.3.0 Issue 1 September 2016 2016, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya CallPilot Mini Message Networking User Guide

Avaya CallPilot Mini Message Networking User Guide Part No. P0989498 02.1 Avaya CallPilot Mini Message Networking User Guide 2010 Avaya Inc. All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Aura 6.2 Feature Pack 3

Avaya Aura 6.2 Feature Pack 3 Avaya Aura 6.2 Feature Pack 3 WebLM 6.3.4 on VMware Release Notes Release 6.3.4 Issue: 1.2 October 2013 Copyright 2013 Avaya Inc. All rights reserved. Use pursuant to the terms of your signed agreement

More information

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10a - (16 January 2015)

IP Office Platform. Using Voic Pro in Intuity Mode Issue 10a - (16 January 2015) Using Voicemail Pro in Intuity Mode 15-601066 Issue 10a - (16 January 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

IP Office Contact Center Contact Recorder Configuration Task Based Guide

IP Office Contact Center Contact Recorder Configuration Task Based Guide IP Office Contact Center Contact Recorder Configuration Task Based Guide Release 10.0.0.0 Issue 1.1 11 2016 Legal 2014-2016, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been

More information

IP Office Platform. Avaya IP Office Platform Embedded Voic User Guide (Intuity Mode) Issue 15b - (22 January 2015)

IP Office Platform. Avaya IP Office Platform Embedded Voic User Guide (Intuity Mode) Issue 15b - (22 January 2015) Avaya Embedded Voicemail User Guide (Intuity Mode) 15-604067 Issue 15b - (22 January 2015) 2015 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Administering Avaya one-x Client Enablement Services

Administering Avaya one-x Client Enablement Services Administering Avaya one-x Client Enablement Services Release 6.2.5 Issue 1 April 2016 2013-2016, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Upgrading and patching Avaya Contact Center Select

Upgrading and patching Avaya Contact Center Select Upgrading and patching Avaya Contact Center Select Release 7.0.3 Issue 02.05 July 2018 2015-2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Avaya Aura Presence Services Overview and Specification

Avaya Aura Presence Services Overview and Specification Avaya Aura Presence Services Overview and Specification Release 7.0 Issue 1 August 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

IP Office Basic Edition

IP Office Basic Edition 1400 Series Phone User Guide - Issue 8a - (Thursday, February 22, 2018) 2018 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Administering Avaya Flare Experience for ipad Devices and Windows

Administering Avaya Flare Experience for ipad Devices and Windows Administering Avaya Flare Experience for ipad Devices and Windows 01.AF December 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Using Avaya VDI Communicator

Using Avaya VDI Communicator Using Avaya VDI Communicator Release 2.0 October 2014 2014 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

IP Office Intuity Mailbox Mode User Guide

IP Office Intuity Mailbox Mode User Guide Intuity Mailbox Mode User Guide 15-601130 EN-S Issue 12b - (03 October 2011) 2011 AVAYA All Rights Reserved. Notices While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Converged Platform Overview and Specification

Avaya Converged Platform Overview and Specification Avaya Converged Platform Overview and Specification Release 4.0 Issue 2 December 2018 2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Using Avaya Flare Experience for Windows

Using Avaya Flare Experience for Windows Using Avaya Flare Experience for Windows Release 1.1 18-604158 Issue 2 February 2013 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in

More information

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS-E) Version Avaya Inc - External Distribution

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS-E) Version Avaya Inc - External Distribution WLAN 9100 Release Notes Release Notes for Avaya Wireless Orchestration System (WOS-E) Version 8.0.4-7401 Avaya Inc - External Distribution 1. Introduction Avaya WOS-E version 8.0.4-7401 is a feature release

More information

Using Avaya VDI Agent

Using Avaya VDI Agent Using Avaya VDI Agent Release 1 Issue 1 April 2014 2013 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate

More information

Avaya Agent for Desktop Release Notes

Avaya Agent for Desktop Release Notes Avaya Agent for Desktop Release Notes Release 1.4.2 Issue 1.0 August 2016 2015-2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this

More information

Using the Solution Deployment Manager client

Using the Solution Deployment Manager client Using the Solution Deployment Manager client Release 8.0.1 Issue 3 December 2018 2015-2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information

Upgrading and Migrating Avaya Aura applications to Release 7.0

Upgrading and Migrating Avaya Aura applications to Release 7.0 Upgrading and Migrating Avaya Aura applications to Release 7.0 Release 7.0 Issue 1 December 2015 2015, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the

More information

Engagement Call Control Release Notes

Engagement Call Control Release Notes Engagement Call Control Release Notes Release 3.3 Issue 1 July 2017 2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Agile Communication Environment Mobility Application for BlackBerry

Avaya Agile Communication Environment Mobility Application for BlackBerry Avaya Agile Communication Environment Mobility Application for BlackBerry Release 2.3.2 NN10850-028, 04.02 March 2011 2011 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made

More information

Using Avaya one-x Agent

Using Avaya one-x Agent Using Avaya one-x Agent Release 2.5.10 (H.323) Issue 1 March 2017 2012-2017, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Avaya Aura Contact Center Documentation Roadmap

Avaya Aura Contact Center Documentation Roadmap Documentation Roadmap Release 6.2 NN44400-113 03.02 30 July 2012 2012 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Avaya one-x Communicator Centralized Administration Tool

Avaya one-x Communicator Centralized Administration Tool Avaya one-x Communicator Centralized Administration Tool August 2010 2010 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Call Park and Page Snap-in Reference

Call Park and Page Snap-in Reference Call Park and Page Snap-in Reference Release 3.0 Issue 3 October 2017 2015-2017, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Using the Avaya IP Office Contact Center Configuration and User Interface Configuration Modules

Using the Avaya IP Office Contact Center Configuration and User Interface Configuration Modules Using the Avaya IP Office Contact Center Configuration and User Interface Configuration Modules Release 10.1.2 Issue 3 2014-2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been

More information

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS) Version Avaya Inc - External Distribution

WLAN Release Notes. Release Notes for Avaya Wireless Orchestration System (WOS) Version Avaya Inc - External Distribution WLAN 9100 Release Notes Release Notes for Avaya Wireless Orchestration System (WOS) Version 8.1.4-8076 Avaya Inc - External Distribution 1. Introduction WOS Enterprise 8.1.4-8076 is a feature release that

More information

Administering Avaya Control Manager for Avaya one-x Agent Central Management

Administering Avaya Control Manager for Avaya one-x Agent Central Management Administering Avaya Control Manager for Avaya one-x Agent Central Management Release 7.1 Issue 1.1 February 2016 2015-2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made

More information

Avaya Interaction Center Agent Web Client User Guide

Avaya Interaction Center Agent Web Client User Guide Avaya Interaction Center Agent Web Client User Guide Release 7.3.x May 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

IP Office. T7000 Telephone User Guide. - Issue 03b - (23 November 2016)

IP Office. T7000 Telephone User Guide. - Issue 03b - (23 November 2016) T7000 Telephone User Guide - Issue 03b - (23 November 2016) 2016 AVAYA All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete and

More information

Using Avaya Equinox Attendant

Using Avaya Equinox Attendant Using Avaya Equinox Attendant Release 5.0 Issue 2 May 2018 2017-2018, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document is complete

More information

Deploying Avaya Contact Center Select Software Appliance

Deploying Avaya Contact Center Select Software Appliance Deploying Avaya Contact Center Select Software Appliance Release 7.0.2 Issue 02.04 November 2017 2015-2017, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that

More information

Intelligent Customer Routing. Release Notes

Intelligent Customer Routing. Release Notes Intelligent Customer Routing Release Notes Release 7.0.1 March 2015 2015 Avaya Inc. All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is

More information

Avaya Scopia Desktop Client User Guide

Avaya Scopia Desktop Client User Guide Avaya Scopia Desktop Client User Guide Release 8.3.2 Issue 8.3.2 May 2015 2015 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Administering Proactive Outreach Manager through Avaya Control Manager

Administering Proactive Outreach Manager through Avaya Control Manager Administering Proactive Outreach Manager through Avaya Control Manager Release 7.1 Issue 1.1 February 2016 2014-2016 Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure

More information

Installing Avaya Media Client

Installing Avaya Media Client Installing Avaya Media Client Release 1.0 Issue 1 January 2016 2015-2016, Avaya, Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information in this document

More information

Using the Solution Deployment Manager client

Using the Solution Deployment Manager client Using the Solution Deployment Manager client Release 7.1.2 Issue 3 December 2017 2015-2017, Avaya Inc. All Rights Reserved. Notice While reasonable efforts have been made to ensure that the information

More information