Supported Operating Environment. Genesys Media Server

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1 Supported Operating Environment Genesys Media Server 2/12/2018

2 Contents 1 Genesys Media Server 1.1 General Information - Genesys Media Server 1.2 Supported Operating Systems 1.3 Supported Browsers 1.4 Supported Database/DB Clusters 1.5 Supported Virtualization Platforms 1.6 IPV6 Support for Common Interfaces 1.7 IPV6 Support for Additional Interfaces 1.8 Prerequisites Supported Operating Environment 2

3 Genesys Media Server General Information - Genesys Media Server The Genesys Media Server provides the core media processing and resource management functionality for the following Genesys solutions: Genesys Voice Platform, Genesys Interaction Recording, SIP Qualification and Parking, Genesys Outbound, SIP Interaction (and variants), Active Recording, Proactive Contact and Cisco UCM T- Server. The Genesys Media Server components are: Media Control Platform (MCP), Resource Manager, Reporting Server, Reporting Plug-In for GAX and the Management Information Base (required for network management). The Genesys solutions listed above need to have their own components installed in addition to those provided as part of Genesys Media Server. Please consult the appropriate solution documentation for details. Supported Operating Systems Supported Operating Environment 3

4 tes: For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product. Genesys supports use of products on Oracle Linux, provided that the Oracle Linux distribution is 100% compatible with a Genesys-supported Red Hat distribution, and that the Oracle Unbreakable Enterprise Kernel is not used. Genesys will only support Oracle Linux based on testing and reproduction of any issues in the equivalent Red Hat Linux version; no investigation or testing will be performed on Oracle Linux itself. Support only applies to Oracle Linux versions 5.x and later.. Supported Operating Environment 4

5 OS Family OS Release Conditions) Linux Red Hat Enterprise Linux Linux Red Hat Enterprise Linux Linux Red Hat Enterprise Linux Windows Windows Server Windows Windows Server The ext3 file system on Red Hat Enterprise Linux 6 provides similar performance capabilities to Red Hat Enterprise Linux 5. GVP functionality used by the Media Server (including caching audio files and other disk intensive features) will experience severe performance degradation when the ext4 file system is used, and therefore ext4 is not currently recommended. Only supported at this time on the following components: Resource Manager, Media Control Platform, and Reporting Server. XFS file system is recommended. Only supported at this time on the following components: Resource Manager, Media Control Platform, Management Information Base, Reporting Plug-in for GAX, Reporting Server, and Third-Party Squid. te: Call Control Platform and Policy Server are not yet supported on Windows OS Family OS Release Conditions) Supported Browsers Supported Operating Environment 5

6 tes: For browser support information, see the Supported Browsers table on the Genesys Administrator page in this guide. Supported Database/DB Clusters tes: For Microsoft products with sub-versions such as R1/R2, all versions are supported except as noted for the specific product. Genesys supports Genesys products on the database patch levels up to the latest currently available patch sets. Database Release Conditions/Limitations MS SQL Server MS SQL Server Oracle 11g Oracle 11g RAC Oracle 12c Oracle 12c RAC Supported with AlwaysOn Availability Groups Supported Virtualization Platforms Tip See the global page that lists all Virtualization-related information. Supported Operating Environment 6

7 IPV6 Support for Common Interfaces Component Release Interface Conditions Genesys Media Server no direct interface Interaction Server Genesys Media Server no direct interface License Server Genesys Media Server 8.1 Management Framework Configuration Server/Proxy Genesys Media Server 8.1 SIP Server/T-Server IPV6 Support for Additional Interfaces Component Release Interface Conditions Genesys Media Server Genesys Media Server Standalone Database Servers:Oracle/MS SQL for GVP Reporting Server Recording Server (Zoom/ Nice/Verint) Prerequisites Genesys Media Server - Prerequisites Third-Party Component Preqrequites Acquired by Customer Provided by Genesys Conditions/Limitations Operating System on Servers (Mandatory) Windows Refer to the above Supported Operating Systems section for versions and limitations. Supported Operating Environment 7

8 Genesys Media Server - Prerequisites Red Hat Enterprise/ CentOS Linux Refer to the above Supported Operating Systems section for versions and limitations. Database Server Oracle Sun Java Runtime Environment (JRE) 7.0 or later Microsoft SQL Server Microsoft SQL Server 2008 and Microsoft SQL Server 2005 SP2 or Oracle 11g RAC Microsoft SQL Server 2005 or Oracle 10g Database Server Jakarta Tomcat and Sun JDK 6 Update 5 Microsoft SQL Server or Oracle Microsoft SQL Server 2008 and Microsoft SQL Server Only required with the GVP Reporting Server component. Refer to the above Supported Database section for versions and limitations. Only required with the GVP Reporting Server component. Only required with the GVP Reporting Server component. Refer to the above Supported Database section for versions and limitations. Release: Release: 8.0 Only required on Genesys Voice Platform servers with Reporting Server installed. Release: 8.0 Only required on Genesys Voice Platform servers with Reporting Server installed. Release: 8.5+ Used only for the Reporting Server. For database support information, refer to the Supported DB/DB Clusters table above. Release: Supported Operating Environment 8

9 Genesys Media Server - Prerequisites 2005 SP2 or Oracle 11g RAC SIP Server to Resource Manager HA (active-active mode) (Optional) Third-party Load Balancer Supports F5 and Microsoft Network Load Balancer (NLB). PSTN Connector - IP to TDM Gateway (Optional) Dialogic SR 6 Driver Software SU 241 Dialogic Boards For GVP and later, in order to use PSTN Connector, you must order MCP as well. Dialogic boards are no longer available from Dialogic. Genesys has Media Gateway Partners who offer comparable products that perform the PSTNC function entirely, without using Dialogic. Refer to the Genesys Voice Platform 8.1 Deployment Guide. Supported Operating Environment 9

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