Cisco Interoperability with Microsoft Part 1 Collaboration

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2 Cisco Interoperability with Microsoft Part 1 Collaboration Tobias Neumann BRKCOL-2610

3 Agenda Architecture Microsoft Lync / Skype for Business Enterprise Voice IM & Presence Business to Business Federation IM & Presence Partitioned Intradomain Federation Migration Application Interoperability What about Cisco Spark?

4 Architecture Microsoft Lync / Skype for Business

5 Microsoft Lync / Skype for Business Architecture Overview on-premise Communication Modalities Mediation Director Edge Archiving Role Reverse Proxy Persistent Chat Archiving Front-End Persistent Chat SQL Server Monitoring Front-End Office Web XMPP Gateway AV Conferecing Apps DNS Load Balancer Storage Survivable Branch Appliance Transcoders Phones Gateways Video Devices Compute Hardware Load Balancer Many moving parts Additional 3rd party components BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 5

6 Microsoft Lync / Skype for Business Interoperability and specifics Lync 2010 / Lync 2013 / Skype for Business Audio: Mediation Server (Enterprise Voice) Remote Call Control (RCC) Instant Messaging and Presence: SIP/SIMPLE Federation XMPP Federation For Microsoft Lync 2010 and Office Communication Server 2007 via a separate OCS 2007 R2 XMPP Gateway For Microsoft Lync 2013 via the XMPP Proxy (Edge), XMPP Gateway (Front-End) (only tested and supported by Microsoft for federation with Google Talk RCC no longer supported with Skype for Business, replaced by Call via Work significantly different features and capabilities Microsoft Skype for Business RCC Reference: BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 6

7 Microsoft Lync Video interoperability with Lync 2010 / Lync 2013 Microsoft Lync supports point to point and multipoint video capabilities A complex set of integrations are available to interoperate Microsoft s vendor specific video implementation with a h.264 AVC standards based video environment Please see BRKCOL-2611 Cisco Interoperability with Microsoft Part 2 (Video Interoperability) for details BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 7

8 Microsoft Skype for Business Video interoperability with Skype for Business Video Interop Server (VIS) Role Basic dial in capabilities for standard h.264 AVC video systems to join A/V MCU Basic call capabilities from Video Room System to Skype for Business client Long List of Caveats No support for calls from Skype for Business to Video Room System No support for Desktop-Sharing No support for Continuous Presence or Gallery View No calls and/or presence from Skype/S4B to the TP-System No external calls to the TP-System via VIS No Drag and Drop of TP-Systems into Skype-Meetings Very limited scalability approx. 16 concurrent calls per Video Interop Server On-Premise role only!!! Please see BRKCOL-2611 Cisco Interoperability with Microsoft Part 2 (Video Interoperability) for further details Microsoft Skype for Business VIS Reference Known Limitations, Sizing: BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 8

9 Microsoft Skype for Business Online Office 365 Architecture Overview - SaaS Communication capabilities of Skype for Business as a cloud-based service Presence, instant messaging, audio and video calling, rich online meetings web conferencing capabilities PSTN connectivity Where available, hybrid Closed community no standards based interoperability (i.e. IM & Presence or Video) BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 9

10 Instant Messaging and Presence Capabilities SIP Internet Interoperability only supported with OCS, Lync or Skype for Business on premise systems No standards based federation interface supported by Microsoft Microsoft Office 365 Skype for Business Online Federation and Public IM Connectivity: BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 10

11 Enterprise Voice - Plus CAL

12 Enterprise Voice Call Routing Call Routing depends on the dialing habit of user AND license User has multiple option to initiate call Depending on dialing habit Called party License purchased Different result When dialing either SIP URI or phone number of Lync user (reverse number lookup), Lync to Lync call is initiated Number is called, only available when Plus CAL has been purchased, called party is NOT Lync user, call routed via mediation server Video call initiated, when called SIP URI is another Lync user Lync to Lync call, if domain of SIP URI is not on Lync call routed via SIP routing logic (SIP static route, TrustedApplicationPool) BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 12

13 Enterprise Voice Call Routing SIP Trunk / Direct SIP Options 1/2 OCS 2007 / Lync 2010 & 2013 (no media bypass) Lync Client Lync Front End Lync Med. Server Cisco UCM RTaudio G.711 OCS 2007 / Lync 2010 & 2013 (no media bypass), none G.711 on IP-PBX Lync Client Lync Front End Lync Med. Server Cisco UCM IOS Transcoder RTaudio G.711 G.729/iLBC Flows show the SIP signaling and media paths in a SIP-trunk interoperability scenario Lync Mediation Server only supports G.711, requires additional transcoding resources if any other codec is used by devices connected through SIP-trunk Scenarios shown do not require the usage of a Media Termination Point (MTP) BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 13

14 Enterprise Voice Call Routing SIP Trunk / Direct SIP Options 2/2 Lync 2010 & 2013 (with media bypass) Lync Client Lync Front End Lync Med. Server Cisco UCM G.711 With the introduction of Media Bypass in Lync 2010 the Lync client can initiate direct G.711 media streams. Media paths is not hair pinned through the Lync Mediation Server, no transcoding. Signaling still has to flow via the Mediation Server. Review Microsoft guidance regarding Media Bypass Straight forward in a centralized (single site) topology without WAN links. More complicated in a distributed topology with one or more branch - check the following: Media Bypass shall only be utilized between WAN sites without bandwidth constrains Media Bypass and Call Admission Control (CAC) are mutually exclusive Media Bypass mandatorily requires all media to be represented by a single IP address the reason why in the above example a Media Termination Point (MTP) has to be inserted. G.711 BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 14

15 Enterprise Voice Call Routing Lync Media Bypass Design Considerations Dynamic decision to bypass mediation server based on comparing bypass IDs of Lync client and gateway s media processor IP Media Bypass can be activated globally in two ways: Always Bypass: All subnets mapped to one and only one bypass ID Not compatible with MSFT CAC Use Site and region information: Supports interaction with CAC Single unique bypass ID per region WAN connected site w/o BW constraint inherits region s bypass ID WAN connected site w/ BW constraint gets unique bypass ID Subnets associated w/ site inherit site s bypass ID BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 15

16 Enterprise Voice Call Routing Lync Media Bypass and CAC Media bypass and CAC both based on same site and region information For media bypass and CAC to work media bypass has to to be set to Use Site and Region Information Media Bypass CAC Result Use Site and Region Information On/Off Bypass decision based on bypass ID. CAC only for calls that are not bypassed b/c media bypass assumes LAN like connection to peer. CAC only applied if CAC is enabled AND bypass IDs do not match Always Bypass On Invalid Always Bypass Off All calls bypass (single bypass ID), no CAC applied Off On Mediation server always employed; CAC applied BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 16

17 Enterprise Voice Call Routing Cisco UCM SIP trunk characteristics for Direct SIP Lync requires Early Offer inbound/outbound Although UCM now can do early offer w/o relying on an MTP SIP profile setting: Media resource still has to be allocated (single media address in Lync GW definition) Trunk setting: MTP required For every trunk a dedicated MRGL/MRG and single media resource required On UCM SIP trunk configure IP addresses of possible mediation server peer addresses Multiple inbound SIP trunk with the same peer IP required different local signaling ports Inbound trunk selection on UCM based on remote peer and local signaling port Local signaling port defined in SIP trunk security profile BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 17

18 Site 2 Site 1 Enterprise Voice Call Routing Multiple Site example (Lync to Cisco UCM) Site 1 Central Mediation server pool To keep media local to a site each site requires a local media resource Site 2 Alternate media IP definition in Lync trunk configured matches IP address of single media resource in MRGL/MRG of the trunk on Cisco UCM side Multiple sites require multiple trunks Lync Front-End server pool and multiple MRGs, MRGLs and media resources Central and multiple SIP security profiles, because unique identification of each trunk on Cisco UCM based on the signaling port (UCM side trunk identification based on peer IP address and local signaling port) BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 18

19 Site 1b Site 1a Site 2a Site 2b Enterprise Voice Call Routing Multiple Site example (Lync to Cisco UCM) with redundancy Site 1 Central Site 2 Mediation server pool Lync Front-End server pool Two sites with Lync to Unified CM SIP trunk redundancy already require: 4 trunks, 4 MTPs/TRPs 4 MRGS, 4 MRGLs 2 SIP trunk security profiles BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 19

20 Enterprise Voice Call Routing Lync Media Bypass implications on redundancy Fixed media IP configuration for GW on Lync forces 1:1 relation between inbound SIP trunk on Unified CM and MTP Can not use MRG and MRGL for intelligent MTP selection (scalability, redundancy) Availability of SIP trunk depends on SIP signaling peer and MTP availability which can not be monitored via SIP OPTIONS ping Only indication of failing MTP allocation for inbound EO call from Lync: If UCM fails to allocate a MTP call can be signaled failed and left to Lync to reroute using different SIP trunk Outbound calls from Unified CM need to be EO and have to be via MTP (MTP required Media Bypass) BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 20

21 Site 2 Site 1 Enterprise Voice Call Routing Multiple Site example Site 1 Central WAN Site 2 Mediation server pool Lync Front-End server pool Unified selects trunk to Lync based on called destination (+E.164 prefix) MTP (assumed) local to Lync client selected Alternate media IP definition in Lync trunk configured in same site as Lync client -> bypass activated Local media BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 21

22 Site 2 Site 1 Enterprise Voice Call Routing Multiple Site example Site 1 Site 2 Mediation server pool Lync Front-End server pool Unified selects trunk to Lync based on called destination (+E.164 prefix), but Lync client moved to other site MTP (assumed) local to Lync client selected Alternate media IP definition in Lync trunk configured not in same site as Lync client -> no media bypass Mediation server in media path Media hairpins through central site BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 22

23 Site 2 Site 1 Enterprise Voice Call Routing Multiple Site example Site 1 Site 2 Mediation server pool Lync Front-End server pool False assumption about Lync client location could lead to even worse media path: Unified CM selects trunk with MTP local to (assumed) location of Lync client: Site 2 Lync rejects media bypass, because MTP not local to IP address of Lync client Mediation server in media path, Media hairpins through remote and central site BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 23

24 Enterprise Voice Call Routing Media hairpinning: Root Cause Analysis MSFT Lync trunk architectural limitations MTP required to enable media bypass MTP needs to be local to Lync client Only call control authoritative for endpoint is aware of client location Source call control aware of source client location Destination call control aware of destination client location Problem: what if destination client (Lync) locations determines required MTP location, but source call control (Unified CM) is not aware of the location? Fundamental limitation of Lync that can not be solved by Unified CM or any other call control unless Always bypass is configured which prohibits MSFT CAC (and still requires MTPs) BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 24

25 Instant Messaging and Presence Federation - Interdomain

26 Instant Messaging and Presence Business to Business Interdomain Federation (SIP SIMPLE) Lync Client Lync Front End Lync Edge Cisco ASA TLS Proxy Cisco UCM IM&Presence Cisco Jabber Internet SIP SIP SIP SIP XMPP Domain atlanta.com Messaging & Presence Domain biloxi.com 4AB_00_interdomain-federation-110.html BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 26

27 Instant Messaging and Presence Business to Business Interdomain Federation (SIP SIMPLE) Breaking News! Expressway X8.9 Lync Client Lync Front End Lync Edge Expressway-E Expressway-C Cisco UCM Cisco Jabber IM&Presence Internet SIP SIP SIP SIP XMPP Domain atlanta.com Messaging & Presence Domain biloxi.com Recommended deployment Support for IM&P Federations requires Cisco UCM IM&P SU2 please check release notes for transition from preview status to GA BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 27

28 Instant Messaging and Presence Business to Business Interdomain Federation (XMPP Cisco UCM on premise) Lync Client Lync 2013(*) Front End XMPP GWY Lync Edge Cisco Expressway Cisco UCM IM&Presence Cisco Jabber Internet SIP XMPP XMPP XMPP XMPP Domain atlanta.com Messaging & Presence Domain biloxi.com Not recommended for Cisco UCM IM & Presence on premise deployments Standard XMPP federation, works with IBM Sametime and other XMPP server Issues observed with Lync 2013 (*) Lync 2010 and OCS 2007/2007 R2 use standalone OCS 2007 XMPP Gateway, no longer maintained Microsoft tested and supported only for Google Talk BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 28

29 Instant Messaging and Presence Business to Business Interdomain Federation (XMPP Cisco Webex Messenger) Lync Client Lync 2013(*) Front End XMPP GWY Lync Edge Cisco Webex Messenger Cloud Service Cisco Jabber Internet XMPP SIP XMPP XMPP Domain atlanta.com Messaging & Presence Domain biloxi.com Cisco Webex Messenger cloud service only supports XMPP Federation Standard XMPP federation, works with IBM Sametime and other XMPP server Issues observed, see next slide for additional reference (*) Lync 2010 and OCS 2007/2007 R2 use standalone OCS 2007 XMPP Gateway, no longer maintained Microsoft tested and supported only for Google Talk BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 29

30 Instant Messaging and Presence Business to Business Interdomain Federation (XMPP Cisco Webex Messenger) Caveats Connection lost under load Connection are lost when Lync XMPP Gateway is under load. The gateway will close the connection, log that there was an error talking to the far side but give no explanation as to why. Under modicum of load (around 90 messages/second), connections can be lost as far as every 2.3 minutes. Increasing the load to around 250 messages/second connections can be dropped every 10 seconds. This leads to delays in delivery and outright packet loss. No id-on-xmppaddr support (RFC3920) The Lync XMPP Gateway does not look for id-on-xmppaddr in the certificate. Information will be ignored. No presence update after a subscription Intermittent: Directly after the Lync contact accepts the Webex Messenger user subscription, an unavailable is sent from the Lync contact, no available presence is sent until the Lync contact resigns in. Messages routed to wrong client Lync XMPP Gateway does not follow the XMPP rules for addressing of messages which can lead to messages unexpected delivered to the wrong client in a multiple client per user situation. Webex Messenger user showing as offline when online Lync XMPP Gateway does not correctly track presence with multiple clients logged in for a single user. If a user has two clients connected and the Lync user sess him as online, then logs out one of the clients the Lync user will see Webex Messenger user as offline. No Group Chat support Lync XMPP Gateway does not understand MUC or Group Chat protocol. Lync users can not join or be invited to a group chat session. BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 30

31 Instant Messaging and Presence Federation - Intradomain

32 Instant Messaging and Presence Within in a Business (Partitioned Intra Domain Federation) Lync Client Lync 2013 Front End Cisco UCM IM&Presence Cisco Jabber Same domain for both systems SIP alice@atlanta.com carol@atlanta.de Domain atlanta.com SIP XMPP bob@atlanta.com dave@atlanta.de Partitioned Intra Domain solution for migration and long term coexistence Only available with Cisco UCM IM & Presence for on premise deployments Uses standard SIP routing mechanism Cisco UCM 10.x supports multiple distinct presence domains Cisco Expressway X8.8 supports full integration of IM & Presence with Audio/Video calling BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 32

33 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (1/13) Lync Client Lync 2013 Front End Active Directory Cisco UCM IM&Presence Cisco Jabber Same domains for both systems Domain(s) atlanta.com atlanta.de atlanta.au SIP SIP XMPP Full Contact Search available to each end-user regardless of whether they exist on Cisco or Microsoft The end-user is not aware what back end the buddy resides on Temporary Presence subscription s not supported in both directions (during search the user s presence is not available ) unless user is added to the buddy list Once added to the buddy list, users can exchange presence and instant messaging Recommended to utilize msrtcsip-primaryuseraddress attribute as SIP/IM address LDS supported for complex AD scenario BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 33

34 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (2/13) New functionality in Cisco UCM 10.x why do I care? Use address as your SIP aka multimodal communication address for messaging, presence audio and video calling Most Lync server deployments map address as attribute for SIP communication Require more than one presence/sip domain to match domains (atlanta.com, atlanta.de, atlanta.au) Pre 10.x default URI format samaccountname@<domain> Pre 10.x only single presence domain supported on cluster BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 34

35 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (3/13) New functionality in Cisco UCM 10.x why do I care? msrtcsip-primaryuseraddress or mail directory attribute supported as JabberID Multiple domains supported on single UCM IM&P system Single or multi server environment Post 10.x advanced configuration allows for selecting either msrtcsip-primary useraddress or mail as URI Multiple domains supported including for partitioned intra domain federation Security Certificates enhanced to reflect multi domain operations Cisco Jabber version 10.6 or higher of clients required BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 35

36 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (4/13) Advanced Presence Configuration - Cisco UCM IM & Presence 10.x+ Configure directory URI mapping in Cisco UCM Active Directory LDAP Sync Statement msrtcsip-primaryuseraddress recommended for Partitioned Intra Domain Federation Configure Cisco UCM IM & Presence Advanced Presence Settings IM Address Schema Directory URI Systems will automatically import all domains configured in Active Directory BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 36

37 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (5/13) Required Configuration Steps Configure certificates on Lync and Cisco UCM Highly recommended to use CA based certificates on both systems (Enterprise CA) Configure security parameters on Cisco UCM IM&P (ACL, TLS peer, TLS context) Configure SIP static route(s) on Cisco UCM IM&P Configure security parameters on Microsoft Lync (Trusted Application, Computer, etc.) Configure SIP static route(s) on Microsoft Lync This sounds awfully complicated BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 37

38 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (6/13) Introducing Intradomain Federation Setup Wizard - Cisco IM & Presence 11.5 One stop shop to configure Intradomain federation Provides detailed Lync powershell commands for configuration required on Lync BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 38

39 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (7/13) Intradomain Federation Setup Wizard - Cisco IM & Presence 11.5 Example uses a Lync 2013 Standard Server without Load Balancer Wizard does support Lync 2013 Enterprise Pools. Additional parameters must be configured depending on the configured topology. BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 39

40 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (8/13) Intradomain Federation Setup Wizard - Cisco IM & Presence 11.5 Wizard allows to specify additional servers (example single Lync 2013 Standard Server). In case topology uses Lync SBA/SBS these need to be added here. Wizard will list all domains configured on Cisco UCM for use with Intradomain federation. Static routes will be created based this configuration screen. BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 40

41 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (9/13) Intradomain Federation Setup Wizard - Cisco IM & Presence 11.5 Wizard review configuration screen Required steps for Certificate Management BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 41

42 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (10/13) Intradomain Federation Setup Wizard - Cisco IM & Presence 11.5 Wizard provided Lync Server PowerShell configuration commands to enable Intradomain Federation BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 42

43 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (11/13) Intradomain Federation Setup Wizard - Cisco IM & Presence 11.5 Cisco IM & Presence Service Restart After the wizard is complete certain Cisco IM & Presence services require a restart A word on Certificates.. Cisco UCM 11.5 introduces support for strong cryptography (Elliptic Curve Diffie-Hellman) Lync 2013 does NOT support EC cipher cryptography! To accommodate this new capabilities Cisco UCM 11.5 supports distinct certificates for RSA and EC cryptography. The primary RSA certificate is using a default common name (cn) equal to the DNS full qualified domain name (FQDN). The EC certificate is using a cn of fqdn with a suffix of -EC, including the DNS FQDN as subject alternate name (SAN). Even with Lync not supporting EC cipher TLS negotiation with Lync doesn t work as Lync will not accept communication because the DNS FQDN and the certificate common name do not match. Per RFC/TLS standard this should not be the case as the SAN contains the FQDN. Never the less to overcome this issue the san including the EC suffix needs to be added to the Cisco UCM IM & Presence CUP C certificate. Please see next slides for an example how to achieve this BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 43

44 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (12/13) Intradomain Federation Certificates - Cisco IM & Presence 11.5 Add additional Subject Alternate Name to Cisco UCM IM & Presence CUP Service EC Certificate Example uses a Windows Server 2012 R2 Microsoft Enterprise CA Create new certificate signing request for CUP service Cisco UCM Platform Administration does provide the capability to add SANs to the CSR directly. Download the CSR for submission to the CA BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 44

45 Instant Messaging and Presence Partitioned Intra Domain Federation Deep Dive (13/13) Intradomain Federation Certificates - Cisco IM & Presence 11.5 Through the Microsoft CA Web Enrollment site submit the request to the CA By default the CA policy does NOT allow to add attributes such as SANs to the CSR The following commands can be used to change the CA policy Certutil setreg policy\edit Flags +EDITF_ATTRIBUTESUBJECTALTNAME2 Net stop certsrv Net start certsrv In the additional Attributes dialog enter: san:dns=<hotsname>-ec.<dns-domain>&dns=<hostname>.<dns-domain> Suggested changes to CA policy might be considered to have adverse security implications, verify before production use. san:dns=cup01-ec.bootcamp.com&dns=cup01.bootcamp.com BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 45

46 Instant Messaging and Presence Partitioned Intra Domain Federation User Experience BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 46

47 Instant Messaging and Presence Partitioned Intra Domain Federation Additional Topics to Consider Lync Address Book Contact resolution Lync 2013 Front End Lync Enabled Users msrtcsip. Imported to Addressbook Address book Download Active Directory LDAP LDAP Sync Cisco UCM Cisco Jabber Lync only imports RTC enabled user into addressbook For new Cisco Jabber users never configured on Lync before migration msrtcsipprimaryuseraddress must be set User imported with msrtcsip attribute imported into Lync addressbook new Cisco Jabber user searchable for Lync users User imported with msrtcsip attribute imported into Cisco UCM via LDAP sync BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 47

48 Instant Messaging and Presence Federation Intradomain What about Audio/Video at the same time?

49 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Remember this picture? To split IM & Presence traffic from Audio/Video a additional VCS was required running a CPL script Complicated to configure and resource incentive No longer supported with Expressway above version X7.x BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 49

50 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Breaking News! Cisco Expressway X8.8 SIP Broker Call Flow Lync to Cisco Jabber Instant Messaging Lync Client Lync 2013 Front End Cisco Expressway X8.8 Cisco UCM IM&Presence Cisco UCM Cisco Jabber 1 SIP SIP Broker MSFT Gateway 2 SIP 3 SIP 4 XMPP 6 SIP 5 SIP Messaging Session BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 50

51 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Call Flow Jabber to Lync Instant Messaging Lync Client Lync 2013 Front End Cisco Expressway X8.8 Cisco UCM IM&Presence Cisco UCM Cisco Jabber SIP Broker MSFT Gateway 1 XMPP 3 SIP 2 SIP 4 Message Session BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 51

52 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker - Call Flow Lync to Cisco Jabber A/V Call Lync Client Lync 2013 Front End Cisco Expressway X8.8 Cisco UCM IM&Presence Cisco UCM Cisco Jabber 1 SIP SIP Broker MSFT Gateway 2 SIP 3 SIP 7 SIP 6 SIP 4 SIP 5 SIP 7 Audio/Video Session BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 52

53 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker - Call Flow Cisco Jabber to Lync A/V Call Lync Client Lync 2013 Front End Cisco Expressway X8.8 Cisco UCM IM&Presence Cisco UCM Cisco Jabber SIP Broker MSFT Gateway 3 SIP 2 SIP 1 SIP 4 SIP 5 Audio/Video Session BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 53

54 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Configuration Steps Instructions assume that Cisco UCM IM & Presence Intradomain Federation is already configured Configuration steps for Cisco Expressway X8.8 SIP Broker (1/2) Cisco UCM Configure Secure SIP Trunk Profile Configure Secure SIP Trunk to Expressway Configure SIP Route Pattern for URI Routing Configure UCM Cluster Mixed Mode for End to End Encrypted Calls (SRTP) (not covered in the reference material) Cisco UCM IM & Presence Configure Incoming ACLs for traffic from Expressway Configure TLS Peer Subject for Expressway Configure TLS Context for Expressway Cisco Expressway X8.8 Configure required certificates for SIP signaling over TLS Enable SIP Broker / Trusted Hosts Configure Zones and Search Rules BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 54

55 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Configuration Steps Instructions assume that Cisco UCM IM & Presence Intradomain Federation is already configured Configuration steps for Cisco Expressway X8.8 SIP Broker (2/2) Microsoft Lync Modify SIP static route to send all traffic to Expressway SIP Broker Configure Trusted Application Pool for Expressway BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 55

56 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Configuration Steps Instructions assume that Cisco UCM IM & Presence Intradomain Federation is already configured Configuration steps for Cisco Expressway X8.8 SIP Broker Cisco UCM (1/2) Configure Secure SIP Trunk Profile Configure Secure SIP Trunk to Expressway BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 56

57 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Configuration Steps Instructions assume that Cisco UCM IM & Presence Intradomain Federation is already configured Configuration steps for Cisco Expressway X8.8 SIP Broker Cisco UCM (2/2) Configure SIP Route Pattern In a multi domain environment this step needs to be repeated for each SIP domain. BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 57

58 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Configuration Steps Instructions assume that Cisco UCM IM & Presence Intradomain Federation is already configured Configuration steps for Cisco Expressway X8.8 SIP Broker Cisco UCM IM & Presence (1/2) Configure Incoming ACL Add the DNS FQDN and the Expressway IP address to the incoming ACLs BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 58

59 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Configuration Steps Instructions assume that Cisco UCM IM & Presence Intradomain Federation is already configured Configuration steps for Cisco Expressway X8.8 SIP Broker Cisco UCM IM & Presence (2/2) Configure TLS Peer Subject Configure TLS Context BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 59

60 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Configuration Steps Instructions assume that Cisco UCM IM & Presence Intradomain Federation is already configured Configuration steps for Cisco Expressway X8.8 SIP Broker Cisco Expressway (1/3) Configure Neighbor Zone Configure Microsoft Interoperability BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 60

61 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Configuration Steps Instructions assume that Cisco UCM IM & Presence Intradomain Federation is already configured Configuration steps for Cisco Expressway X8.8 SIP Broker Cisco Expressway (2/3) Configure Trusted Hosts Configure Dialplan Search Rules When using Lync SBA/SBS add as trusted hosts One search rule required per domain and direction (CUCM to Lync and Lync to CUCM) BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 61

62 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Configuration Steps Instructions assume that Cisco UCM IM & Presence Intradomain Federation is already configured Configuration steps for Cisco Expressway X8.8 SIP Broker Cisco Expressway (3/3) Search Rule CUCM to Lync Search Rule Lync to CUCM Replicate both rules for each domain serviced by the system BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 62

63 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Configuration Steps Instructions assume that Cisco UCM IM & Presence Intradomain Federation is already configured Configuration steps for Cisco Expressway X8.8 SIP Broker Microsoft Lync (1/2) Verify existing SIP routing configuration with Lync PowerShell command: Get-CsStaticRoutingConfiguration -Identity global Select-Object -ExpandProperty Route Where-Object {$_.MatchUri -eq <domain> } Output bellow shows the SIP static route(s) that have been configured Example: Transport : TransportChoice=Certificate=Microsoft.Rtc.Management.WritableConfig.Settings.SipProxy.UseDefaultCert;Fqdn=cup01sevt.bootcamp.com;Port=5061 MatchUri : bootcamp.com MatchOnlyPhoneUri : False Enabled : True ReplaceHostInRequestUri Element : False : <Route xmlns="urn:schema:microsoft.rtc.management.settings.sipproxy.2008" MatchUri="bootcamp.com" MatchOnlyPhoneUri="false" Enabled="true" ReplaceHostInRequestUri="false"> <Transport Port= 5061"> <TLS Fqdn= cup01sevt.bootcamp.com"> <UseDefaultCert /> </TLS> </Transport> </Route> BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 63

64 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Configuration Steps Instructions assume that Cisco UCM IM & Presence Intradomain Federation is already configured Configuration steps for Cisco Expressway X8.8 SIP Broker Microsoft Lync (2/2) Delete existing SIP route configuration with Lync PowerShell command: x$ = Get-CsStaticRoutingConfiguration -Identity global Select-Object -ExpandProperty Route Where-Object {$_.MatchUri -eq <SIP domain> } Set-CsStaticRoutingConfiguration Identity global (this has to be repeated for each domain configured on the system) Add a new SIP static route that points the Lync server to send traffic to Expressway SIP Broker $tlsrouteno1 = new-csstaticroute -TLSRoute -Destination <expressway FQDN> -p usedefaultcertificate $true -matchuri <SIP domain> Set-CsStaticRoutingConfiguration (Expressway SIP broker listens for traffic from Lync on non-standard port 65072) Create TrustedApplicationPool for Cisco Expressway New-CsTrustedApplicationPool -Identity <expressway FQDN> -Registrar <Lync Server FQDN> -Site 1 -TreatAsAuthenticated $true - ThrottleAsServer $true -RequiresReplication $false -OutboundOnly $false Add Cisco Expressway to TrustedApplication New-CsTrustedApplication -ApplicationID interop.bootcamp.com -TrustedApplicationPoolFqdn exp02sevt.bootcamp.com -port 5061 BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 64

65 Instant Messaging and Presence Partitioned Intra Domain Federation Messaging, Presence and Audio/Video Cisco Expressway X8.8 SIP Broker Configuration Steps Instructions assume that Cisco UCM IM & Presence Intradomain Federation is already configured Configuration steps for Cisco Expressway X8.8 SIP Broker Verify Configuration Cisco Expressway Microsoft B2BUA / SIP Broker BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 65

66 Instant Messaging and Presence Partitioned Intra Domain Federation SIP Broker User Experience BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 66

67 Instant Messaging and Presence Federation Intradomain Migration

68 Instant Messaging and Presence Partitioned Intra Domain Federation Migration... Remember the Command Line Migration Tools? ExportContacts.EXE, DisableAccount.EXE, DeleteAccount.EXE More Breaking News! Cisco UCM IM & Presence 11.5 Provides New GUI Based Migration Tool Replaced 3 tools with one easy to use Windows application Old tools had to be run on EVERY server in the deployment with multiple command line arguments New application is run on the Front-End server. Will connect remotely to all of the other servers in the deployment. Added progress bars/counters for each stage of the migration Error handling / reporting has been greatly improved Added support for validating user accounts, before they get migrated: Validates that accounts exist and are enabled in Active Directory Validates that accounts exist and are enabled on the LCS/OCS/Lync server BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 68

69 Instant Messaging and Presence Partitioned Intra Domain Federation Migration... Added validation at every step of the process Does not let the admin continue without validating previous stages Contextual tool tip help guides the admin through the process BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 69

70 Instant Messaging and Presence Federation Intradomain Migration and External Federation

71 Instant Messaging and Presence Partitioned Intra Domain Federation Adding External B2B Federation Both Solutions Cisco and Microsoft do support external Business to Business Federation via SIP SIMPLE SIP Federation is based on DNS SRV records. DNS SRV for a particular SIP domain can only be represented by one of the two solution Highlander: There can be only one! Domain company.com Lync Edge Expwy-E DNS SRV Records _sipfederationtls._tcp. Who handles federation for company.com? Internet ASA TLS proxy DNS SRV Records _sipfederationtls._tcp. john@example.com Standards based A/V external federation for _sip. and _sips as well as XMPP federation can still be terminated to Cisco Expressway for B2B federation BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 71

72 Instant Messaging and Presence Partitioned Intra Domain Federation Adding External B2B Federation External SIP B2B Federation during Migration Lync Client Lync 2013 Front End Cisco Expressway X8.8 Cisco UCM IM&Presence Cisco Jabber Cisco UCM Alice on Lync initiates or receives communication with Bob external domain DNS SRV Records _sipfederationtls._tcp.atlanta.com Internet bob@biloxi.com BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 72

73 Instant Messaging and Presence Partitioned Intra Domain Federation Adding External B2B Federation External SIP B2B Federation during Migration Lync Client Lync 2013 Front End Cisco Expressway X8.8 Cisco UCM IM&Presence Cisco Jabber MSFT Gateway DNS SRV Records _sipfederationtls._tcp.atlanta.com Cisco UCM Alice migrated to Jabber initiates communication Audio/Video call with Bob external domain Internet bob@biloxi.com BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 73

74 Instant Messaging and Presence Partitioned Intra Domain Federation Adding External B2B Federation External SIP B2B Federation during Migration Lync Client Lync 2013 Front End Cisco Expressway X8.8 Cisco UCM IM&Presence Cisco Jabber Outgoing IM bypasses Expressway DNS SRV Records _sipfederationtls._tcp.atlanta.com Cisco UCM Alice migrated to Jabber initiates chat communication with Bob external domain Internet bob@biloxi.com BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 74

75 Instant Messaging and Presence Partitioned Intra Domain Federation Adding External B2B Federation External SIP B2B Federation during Migration Lync Client Lync 2013 Front End Cisco Expressway X8.8 Cisco UCM IM&Presence Cisco Jabber SIP Broker Cisco UCM Bob external domain initiates chat communication with Alice migrated to Jabber DNS SRV Records _sipfederationtls._tcp.atlanta.com Internet bob@biloxi.com BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 75

76 Instant Messaging and Presence Partitioned Intra Domain Federation Adding External B2B Federation External SIP B2B Federation during Migration Lync Client Lync 2013 Front End Cisco Expressway X8.8 Cisco UCM IM&Presence Cisco Jabber SIP Broker MSFT Gateway DNS SRV Records _sipfederationtls._tcp.atlanta.com Cisco UCM Bob external domain initiates Audio/Video communication with Alice migrated to Jabber Internet bob@biloxi.com BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 76

77 Instant Messaging and Presence Partitioned Intra Domain Federation Adding External B2B Federation External SIP B2B Federation during Migration - Configuration Cisco UCM Configure SIP Route Pattern for External Domain URI Routing Configure Calling Search Space for incoming/outgoing class of service Cisco UCM IM & Presence Configure SIP Federated Domain Add Static Route for Federated Domain via Lync Front End Cisco Expressway X8.8 Add search rules for outgoing federated communication via Lync Front End Microsoft Lync Server External Federation should already be in place screenshots provided for documentation purpose BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 77

78 Instant Messaging and Presence Partitioned Intra Domain Federation Adding External B2B Federation External SIP B2B Federation during Migration - Configuration Cisco UCM Cisco UCM IM & Presence BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 78

79 Instant Messaging and Presence Partitioned Intra Domain Federation Adding External B2B Federation External SIP B2B Federation during Migration - Configuration Cisco Expressway Cisco Expressway does allow for wildcard routing it is recommended to configure explicit routes for externally federated domains BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 79

80 Instant Messaging and Presence Partitioned Intra Domain Federation Adding External B2B Federation External SIP B2B Federation during Migration - Configuration Microsoft Lync Server SIP Federation Next Hop FQDN discovered through _sipfederationtls DNS SRV record BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 80

81 Instant Messaging and Presence Federation Intradomain Migration and External Federation

82 Cisco to Microsoft Federation Instant Messaging and Presence IM to IM&P XMPP IM & Presence Server Translate Video and RDP<->BFCP Alice Jabber Clients IM to IM&P Cisco Meetings Server Media Transcoding & Adaption B2B Federated Partner (Lync) Bob RDP SIP/BFCP Voice/Video SIP/BFCP 5061 RDP RDP RDP Communication Manager Expressway C Expressway E Lync Edge Lync Front End Share Federate Jabber / Skype user with Voice/Video & Desktop Share BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 82

83 Configuring Cisco SIP B2B Federation with Microsoft SIP Trunk SIP Trunk Security Profile BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 83

84 Configure Cisco SIP B2B Federation with Microsoft SIP Route Pattern for Federated Domain BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 84

85 Configure Cisco SIP B2B Federation with Microsoft Expressway C Neighbor Zone for CUCM (Audio/Video) BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 85

86 Configure Cisco SIP B2B Federation with Microsoft Expressway C Neighbor Zone for CUCM IM&P BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 86

87 Configure Cisco SIP B2B Federation with Microsoft Expressway C Neighbor Zone for Cisco Meeting Server BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 87

88 Configure Cisco SIP B2B Federation with Microsoft Expressway C Traversal Zone BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 88

89 Configure Cisco SIP B2B Federation with Microsoft Expressway C Search Rule routing A/V inbound Microsoft traffic to CMS Regex must match all internal domains BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 89

90 Configure Cisco SIP B2B Federation with Microsoft Expressway C Search Rule routing A/V inbound traffic from CMS to UCM BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 90

91 Configure Cisco SIP B2B Federation with Microsoft Expressway C Search Rule routing outbound A/V traffic from UCM to CMS Regex must match external federated domain BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 91

92 Configure Cisco SIP B2B Federation with Microsoft Expressway C Search Rule routing outbound A/V traffic from CMS to Expressway E BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 92

93 Configure Cisco SIP B2B Federation with Microsoft Expressway C Search Rule routing inbound IM/P traffic to UCM IM&P BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 93

94 Configure Cisco SIP B2B Federation with Microsoft Expressway C Search Rule routing outbound IM/P traffic from UCM IM/P BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 94

95 Configure Cisco SIP B2B Federation with Microsoft Expressway C Additional configuration currently required for Presence New zone per CUP server BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 95

96 Configure Cisco SIP B2B Federation with Microsoft Expressway C Additional configuration currently required for Presence Search Rule for Presence FQDN or IP address BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 96

97 Configure Cisco SIP B2B Federation with Microsoft Expressway E Traversal Zone, B2B DNS Zone BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 97

98 Configure Cisco SIP B2B Federation with Microsoft Expressway E Search Rules Outbound Route Inbound Route BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 98

99 Configure Cisco SIP B2B Federation with Microsoft Cisco UCM IM&P Configuration TLS Peer Subject Configuration for Expressway C TLS Context Configuration BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 99

100 Configure Cisco SIP B2B Federation with Microsoft Cisco UCM IM&P Configuration TLS Peer Subject Configuration for Expressway C TLS Context Configuration BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 100

101 Configure Cisco SIP B2B Federation with Microsoft Cisco UCM IM&P Configuration SIP Federation Domain Configuration Needs to be configured for each B2B federated domain BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 101

102 Configure Cisco SIP B2B Federation with Microsoft Cisco UCM IM&P Configuration SIP Federation Route Configuration Needs to be configured for each B2B federated domain BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 102

103 Configure Cisco SIP B2B Federation with Microsoft External DNS Configuration Microsoft specific DNS Federation SRV record for your domain In case of multi domain deployment make sure that you have configured SRV for each domain BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 103

104 Application Interoperability

105 Cisco UC Integration for Microsoft Lync Skype for Business 64-bit Support Same Lync client integration points now supported on the 64-bit Skype for Business 2015 & 2016 clients! NOTE: Previous version was 32-bit only support. Integration Points: Presence Audio and Video Calling Instant WebEx Meetings Click to Call BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 105

106 Cisco UC Integration for Microsoft Lync Release 11.6 Highlights Platform Features Skype for Business 64-Bit Support Microsoft Office 2016 Support Click-to-Call for Office - 64Bit Applications Windows 10 Support Intel Atom Support IPv6 Support New Voice and Video Features Appear Offline Presence Support Survivable Remote Site Telephony Support Opus Codec Support Far End Camera Control DTMF Digit Management Headset Selection from Hub Window Display Call Duration Classic Ringtone Audio and Video Bridge Conferencing Sign Out on Inactivity Timer Accessibility Windows notification sound played when a contact search returns a result User Interface Updates High DPI Security Features Encryption and Decryption of PRTs PRT Logging Levels Invalid Certificate Behavior Customer Signature for Installer Protocol Rate Limiting BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 106

107 Application Interoperability Microsoft Office client and server side interoperability Cisco Jabber Collaboration Solution Cisco Jabber 11.x support Fully integrated into Microsoft Office, on-premise or Office 365 (*) (*) Check Release Notes for supported Office 365 deployment models BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 107

108 Application Interoperability Functionality available at the application level Cisco Jabber can integrate with the Microsoft Office suite Click-to-X (click-to-call, click-to-im, click-to-conference) Presence light up of Microsoft Contact card Store Instant Messaging conversation history in Outlook/Exchange Microsoft Exchange integration (Exchange on-premise and Exchange online) Calendar integration (client or server side) Unified Messaging integration Cisco Unity Connection Microsoft SharePoint integration (SharePoint on-premise and SharePoint online) Click-to-X (click-to-call, click-to-im, click-to-conference) Presence light up of Microsoft Contact card BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 108

109 Application Interoperability Additional integrations powered by Cisco Jabber Jabborate integrations with Cisco Jabber Web SDK Web based user experience cross multiple platforms Microsoft SharePoint IBM Connections SAP BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 109

110 Application Interoperability Organizations moving commodity workloads to the cloud PSTN B2B C2B Internet Collaboration services integrated with cloud based applications (i.e. Exchange, SharePoint) while maintaining today s required telephony functionality and PSTN access while enhancing communication services with standards based interoperable business to business and consumer functionality BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 110

111 Application Interoperability Organizations moving commodity workloads to the cloud PSTN B2B C2B ProxyAddresses AD attribute Internet EWS Active Directory proxyaddresses attribute required for Office integration and light up Cisco Unity Connection messaging integration with Exchange Online via Exchange Web Services (EWS) BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 111

112 What about Cisco Spark?

113 Cisco Spark Hybrid Service - Connected Calling Cisco On-Premises & Partner Hosted HCS Cisco Collaboration Cloud Call Service Connect - connects Cisco Spark & the enterprise phone system so they behave as one Your Spark app becomes an enterprise softphone Provides voice and video interoperability between Jabber and Spark User benefits: Choice: use Jabber or Spark to call anyone without worrying about which you or the other person is using One number: be reached on Spark, Jabber, or a deskphone. Choose to take the call on whichever suits you best at that moment Reach everyone: call company extensions, PSTN numbers, Spark only users, and even video bridge numbers Company dial plan: dial from the Spark app as you would from your deskphone - call PSTN numbers via enterprise phone system Make the most of video assets: en-route to the office start a call on a mobile device and hand off to a room system when you arrive 113 BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public

114 Cisco Spark Hybrid Service - Connected Calling When Cisco Spark User is enabled for Hybrid Call Service Connect Business to Business Calls are routed via the Enterprise (Cisco UCM, Expressway B2B) Combining Cisco Spark Hybrid Call Service Connect with Expressway X8.9 Cisco to Microsoft B2B Federation, Cisco Spark Users can call Lync 2013, Skype for Business or Skype for Business Online Users (audio, video and two way screen sharing) At this point there is no messaging interoperability available BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 114

115 Call Routing from Spark via Hybrid Service Configuration Outgoing to O365 http REST Expressway Hybrid Services Connectors Cisco Collaboration Cloud SIP call from Spark (Hybrid) signaled to Enterprise CC Destination URI domain> Routed through Spark Traversal Zone AXL SIP Route Pattern <office365 domain> towards Expressway-C Search Rule <office365 domain> to DNS Zone Search Rule <office365 domain> to B2B/MRA Traversal Zone Search Rule <office365 domain> to CMS DNS lookup for _sipfederationtls._tcp.<office365 domain> Incoming Call Forwarding <office365 domain> Outbound Call <office365 domain> as Lync call Expressway-C BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 115

116 Call Routing from S4B (O365) to Spark via Hybrid Configuration incoming from O365 http REST Expressway Hybrid Services Connectors Cisco Collaboration Cloud SIP call to Spark, destination cloud URI Through Spark Traversal Zone AXL SNR / Hybrid Services Incoming Search Rule <customer domain> To B2B Traversal Zone Search Rule Type MSFT SIP <customer domain> to CMS Search Rule <customer domain> from CMS to UCM DNS lookup for _sipfederationtls._tcp.<customer domain> Incoming Call Forwarding <customer domain> Outbound Call <customer domain> as standard SIP Call Expressway-C BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 116

117 Summary

118 Cisco Interoperability with Microsoft Many options to interoperate Identify your requirements and select the right scenario for your environment User experience Technical feasibility Complexity Operational implications Understand the pros and cons of the selected scenario Mileage of certain functionalities might vary when applied to a real life environment Media Bypass in multi site deployment Thoroughly evaluate (PoC) Cisco remains committed to support interoperability scenarios BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 118

119 How to get hands on experience? Cisco UCM 11.5, Jabber 11.7 and Expressway X8.8 hands on lab available in Cisco dcloud demo and lab environment Cisco UCM 11.5, Jabber 11.7 and Expressway X8.9 hands on lab Berlin and via Cisco dcloud Go to (CCO login required) BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 119

120 Complete Your Online Session Evaluation Please complete your Online Session Evaluations after each session Complete 4 Session Evaluations & the Overall Conference Evaluation (available from Thursday) to receive your Cisco Live T-shirt All surveys can be completed via the Cisco Live Mobile App or the Communication Stations Don t forget: Cisco Live sessions will be available for viewing on-demand after the event at CiscoLive.com/Online BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 120

121 Continue Your Education Demos in the Cisco campus Walk-in Self-Paced Labs Lunch & Learn Meet the Engineer 1:1 meetings Related sessions BRKCOL Cisco and/or its affiliates. All rights reserved. Cisco Public 121

122 Q & A

123 Thank You

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