Designing Workspace of the Future for the Mobile Worker

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2 Designing Workspace of the Future for the Mobile Worker Paulo Jorge Correia Technical Solutions Architect

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4 Building Business Value Enable mobile workers and BYOD Locate and access remote experts Collaborate with external organizations

5 User Collaboration Services cover in This presentation Rich Web Conferencing Cisco Jabber B2B Consumers 3rd Parties Cisco BYOD Mobile Workers Cloud Services Teleworkers Analog Devices Collaboration Edge TDM or IP PBX PSTN or IP PSTN Branch Office Extreme ease of use, setup and management End to end security, authentication Rich-media capable Device Agnostic Flexible Consumption Models Designed to blend the physical and virtual work worlds.

6 Better Collaboration for Mobile Workers Be productive, regardless of location Access voice, video, messaging, and conferencing applications on any device Collaborate with co-workers, partners, and customers from anywhere Use multiple devices during the day with access to the same information and applications

7 Better Collaboration for Deskless Workers Promote interactive collaboration anywhere on campus by connecting tools and devices Minimize costs and increase productivity by providing desktop access from multiple locations and devices Integrate business workflows with collaboration tools to streamline processes Provide easy access to experts through directories and presence 7

8 From Desktop to the Boardroom Any Media Any Device Anywhere One Experience. Connecting People.

9 Powering Collaboration Your Way: Cisco Jabber All-in-One Application on Any Device: Voice, Video, IM/Presence, Content All-in-One UC Application Presence and IM Voice, video, voice messaging Desktop sharing, conferencing Collaborate from Any Workspace PC, Mac, tablet, smartphone On-premises and Cloud Integration with Microsoft Office

10 Cisco Jabber for Windows Jabber brings it all together User Management & Authentication Instant Messaging / Group Chat Rich Presence App Integration (MS Office) (Google Calendar) (Lotus Notes) Contact Search Enterprise Call Control + Extend & Connect + Desk Phone Video Business Video Web/Desktop Collaboration Cisco Jabber Conferencing MediaNet Visual Voic

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12 Communications-Enabled Processes Cisco Jabber SDK Voice Video IM/Chat Voic Presence Easily add collaboration functionality to web applications and business processes Web Conferencing

13 Jabber Guest Public-to-Enterprise Communications UC/video sessions into businesses from desktop browsers, mobile clients Initiate from public web sites, mobile applications & URLs, e.g. Calls to individual employees, remote experts / customer care SDKs for Web & mobile app integration Jabber Guest connects consumers and other non-cisco telephony users with Cisco enterprise registered users via simple browser & mobile voice and video * Images for illustration purpose only. Final UI subject to change.

14 Jabber Guest Addresses 3 Key Use Cases Enhance customer interactions Add voice, video, and data sharing to your website, communications, and mobile applications. Make experts easy to find Extend unified communications benefits to the entire ecosystem of an enterprise. Offer temporary guest access Help experts, associates, customers, partners, and suppliers reach your employees.

15 Jabber Family Guest Users DMZ: HTTP Enterprise Workers Cisco Expressway Web Browser Call Control: SIP Presence & IM: XMPP Meetings, Conferencing Voice Messaging Mobile Apps Cisco Unified Communications Manager (UCM) Cisco TelePresence Video Communication Server (VCS) via CUCM Cisco UCM IM & P (On-Prem) WebEx Messenger service (SaaS) WebEx (SaaS) TelePresence MCU Unity Connection

16 What is Collaboration Edge? Voice, Video, Messaging, Conferencing, & Social Remote and Mobile Access Multimodal collaboration without a VPN Desktop, Mobile and Fixed endpoints Business to Business Secure communications with anyone Enterprise Border Consumer Services An integrated / collaborative experience for customers Consumer to Business Cloud Services Enterprise grade flexibility and scale WebEx Integration, Service Provider Offerings Proven Components & Technology Widely Adopted Protocols Open, Standards-based Interoperability

17 Cisco Collaboration Edge Architecture The Industry s Most Comprehensive, Any-to-Any Solution Today Anyone, anywhere, any device, any workload Mobile Workers Teleworkers Key capabilities: TDM and analog gateways B2B TDM or IP PBX Session border control Firewall traversal ISDN Video Gateways Consumers PSTN Or IP PSTN Highly secure and standards-based Now with simplified mobile, teleworker and B2C collaboration Security choice no VPN client required 3d Parties Cloud Services WebEx- Enabled TP Analog Devices Branch office Browser-based collaboration

18 Extend Enterprise Collaboration to Customers, Partners, Suppliers Alike Consumer/ Partners Public Internet Business E n t e r p r i s e Expressway Unified CM or Business Edition Jabber Guest virtual machine

19 Client strategy with Expressway Desktop Tablet Smartphone Web Fixed Expressway system support Login, Automatic Location Discovery, TLS security, and ICE client

20 Comparing Solutions: AnyConnect and Collab. Edge Unified CM & applications AnyConnect VPN AnyConnect Layer 3 VPN Solution Secures the entire device and it s contents AnyConnect allows users access to any permitted applications & data Expressway Collab. Edge via Expressway Session-based firewall traversal Allows access to collaboration applications ONLY via TLS Personal data not routed through enterprise network

21 Cisco WebEx Meetings Server On-Premises Based WebEx WebEx meetings in a Private Cloud Installed in your datacenter All-in-one Conferencing Solution Incorporates audio, web and video in a single solution Same great WebEx User Experience WebEx clients for PC, Mac, iphone, and ipad; high quality video; sharing, annotation, and collaboration tools; recording and playback etc. Software-based Designed for Cisco UCS Servers + VMware 5/5.1 Integrates with Cisco UC suite Extends Cisco Unified Communications Manager to conferencing, and meeting escalation from Cisco Jabber

22 High-Level System Architecture INTERNET ENTERPRISE PERIMETER ENTERPRISE NETWORK Cisco WebEx Meetings Server Virtual Appliance Mobile and Internet Users Internal Users SAML Single Sign On based on Corporate Directory Credentials SIP Trunk Teleconferencing to CUCM Optimized for 100% Secure, behind-the-firewall VPN-less Access that integrates with your Corporate User Management and UC Infrastructure

23 Cisco WebEx Meetings Server An Entirely New WebEx Deployment Model WebEx meetings in a private cloud Installed in your datacenter All-in-one conferencing solution Incorporates audio, web and video in a single solution Same great WebEx user experience WebEx clients for PC, Mac, iphone, and ipad; high quality video; sharing, annotation, and collaboration tools; recording and playback etc. Software based Designed for Cisco UCS Servers + VMware Integrates with Cisco UC suite Extends Cisco Unified Communications Manager to conferencing, and meeting escalation from Jabber. Also part of CUWL Pro

24 Secure Designed for Customers with High Security Requirements Behind the firewall installation 100% 128 and 256 Bit SSL encrypted online meetings Industry-standard 2048 Bit encryption keys Wild-card and SAN SSL certificate support Optional TLS/SRTP SIP teleconferencing encryption Hardened Virtual Appliance with SE/Linux extensions NIST FIPS approved cryptographic algorithms supported

25 Q&A and Wrap-up 25

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