TMConnect WebEx Mobile User Guide (v1.2)

Transcription

1 TMConnect WebEx Mobile User Guide (v1.2) Contents Page 1. Overview 2 Key Differences 2 2. ios Guide Getting Started Scheduling a Meeting Joining a Meeting Connecting Audio Features & Functionality 7 3. Android Guide Getting Started Scheduling a Meeting Joining a Meeting Connecting Audio Features & Functionality Support FAQs 15 1

2 1. Overview WebEx Meetings is a free mobile application used by the TMConnect conferencing service. This allows you to host or attend a meeting from wherever you are using your data connection. While this is a convenient way to use WebEx, note that there are some differences between the mobile app and using a computer browser. Key Differences Whiteboard and Polling are not available. File sharing is only available on the ipad. (Note File sharing is restricted on the TechMahindra WebEx sites) Only Audio and Video sharing are available A Chat Feature within the Participant Panel is available if you wish to only address one person within the meeting When scheduling a meeting, you are not able to have it preset to record the meeting 2

3 2. ios Guide 2.1. Getting Started 1. Download the WebEx Meetings App for your ios smart phone. This is available for free from the following location: Visit the Apple AppStore - Once downloaded, the icon will show up on your screen as shown below: 2. Run the app a. Once application is started/opened you will see two options Join Meeting & Sign In. If you have a dedicated TMconnect account then tap on Sign In and enter your address (Note that the app checks if an account exists on any of the WebEx sites. If it succeeds, it will auto-populate WebEx URL. Otherwise you need to enter it manually). b. Type in URL-> tmconnect.webex.com ->Tap Next c. Select the tmconnect.webex.com site which will then take you to the TM login screen. 3

4 d. This will bring up the login page in your phone s browser. Once you type in your credentials and tap Login, you will be redirected back to the app, before seeking confirmation to open WebEx, Tap open to confirm. Note for TMconnect, user name/password is your : LANID@techmahindra.com / LAN password Once you have logged in, your service is ready to use. 2.2 Scheduling a Meeting Schedule a Meeting Scheduling a meeting is similar to the online experience through the WebEx site or through the Microsoft Outlook plug-in. There are minor differences and the added bonus of being able to add participants from your contacts. a. From the mail screen, slide the screen to the right. b. Tap the plus sign icon at the top of the screen. c. Enter the meeting schedule details such as date, time, duration, participants and password. 4

5 d. In the Schedule Meeting screen, you will have the same options as on the website. You may add invitees either by or from your contacts. To add from your contacts, just tap the plus sign. e. On entering all the required details, tap on Schedule. 2.3 Starting/joining a meeting via ios mobile devices Scenario a) You are invited to a meeting scheduled by someone else. a. Either start the mobile app or you can simply click on the WebEx meeting URL from the meeting invite in your or calendar and the mobile app will get launched by itself. b. If you have the meeting ID,click on Join Meeting c. Enter the meeting ID and click on Join. Scenario b) Joining a meeting scheduled by you. a. From the mail screen, slide the screen to the right. b. It will give you list of your scheduled meetings. c. Tap on the meetings you need to start, for meeting already start you need to tap on Join. d. Tap on Start button to start the session 5

6 2.4 Connecting Audio a. Tap the phone symbol to connect. b. It will follow, with three options shown below: a. Call me b. Call in c. Call over Internet From mobile app it s recommended to opt for call me or Call over Internet (Use this only if you have good data connection above 256Kbps recommended). Also note if you choose the Call Me option, enter your PSTN mobile number/direct landline number and tap Call. You will receive an incoming call notification. Follow the audio instructions to get connected. c. Once connected you will get a message You are connected to the conference 6

7 2.5 Features and Functionality The follow controls are available in the meeting: To Mute/Unmute your audio line tap the Microphone symbol Video a. Tap the camera symbol to set up video via your phone s front facing camera b. Tap Start my video to connect Recording a. If you are the host, you can record the meeting click on in the app. b. Tap Record Recording will be available on the WebEx website under My Recordings. 7

8 Chat & Pass the Ball In the Participant List, you have the ability to chat one-on-one via text with other participants and if you are the host, you can pass the ball to another participant. a. Tap the person symbol to open the Participant List b. Tap on someone to chat with them c. If you are the host, drag and drop the ball next to your name to another participant. Leave a meeting Leaving a meeting is as simple as tapping the door symbol Note if you are the host, this ends the meeting for all participants. 8

9 3. Android Guide 3.1 Getting Started 1. Download the WebEx Meetings App for your Android smart phone. This is available for free from the following locations: Visit Google Play - Once downloaded, the icon will show up on your screen as shown below: 2. Run a. Once the application has started, three options appear on the screen: Join a meeting Sign In Do you have an Account?- Sign UP 9

10 The option for Sign up can be ignored since accounts are created via TIM admin. b. If you have a dedicated TMconnect account then tap on Sign In and enter your address (Note that the app checks if an account exists on any of the WebEx sites. If it succeeds, it will auto-populate WebEx URL. Otherwise you need to enter it manually). c. Type in URL-> tmconnect.webex.com ->Tap Next This will bring up the login page in your phone s browser. Once you type in your credentials and tap Login, you will be redirected back to the app Note for TMconnect, user name/password is your: LANID@techmahindra.com / LAN password. 10

11 3.2 Scheduling a Meeting Schedule a Meeting Scheduling a meeting is similar to the online experience through the WebEx site or through the Microsoft Outlook plug-in. There are minor differences and the added bonus of being able to add participants from your contacts. f. From the mail screen, slide the screen to the right. g. Tap the plus sign icon at the top of the screen. h. Enter the meeting schedule details such as date, time, duration, participants and password. i. In the Schedule Meeting screen, you will have the same options as on the website. You may add invitees either by or from your contacts. To add from your contacts, just tap the plus sign. j. On entering all the required details, tap on Schedule. 11

12 3.3 Starting/joining a meeting via Android mobile devices Scenario a) You are invited to a meeting scheduled by someone else. d. Either start the mobile app or you can simply click on the WebEx meeting URL from the meeting invite in your or calendar and the mobile app will get launched by itself. e. If you have the meeting ID,click on Join Meeting f. Enter the meeting ID and click on Join. Scenario b) Joining a meeting scheduled by you. e. From the mail screen, slide the screen to the right. f. It will give you list of your scheduled meetings. g. Tap on the meetings you need to start, for meeting already start you need to tap on Join. h. Tap on Start button to start the session 12

13 3.4 Connecting Audio d. Tap the phone symbol to connect. e. It will follow, with three options shown below: a. Call me b. Call in c. Call over Internet From mobile app it s recommended to opt for call me or Call over Internet (Use this only if you have good data connection above 256Kbps recommended). Also note if you choose the Call Me option, enter your PSTN mobile number/direct landline number and tap Call. You will receive an incoming call notification. Follow the audio instructions to get connected. f. Once connected you will get a message You are connected to the conference 3.5 Features and Functionality The follow controls are available in the meeting: To Mute/Unmute your audio line tap the Microphone symbol Video a. Tap the camera symbol to set up video via your phone s front facing camera b. Tap Start my video to connect Recording c. If you are the host, you can record the meeting click on in the app. d. Tap Record Recording will be available on the WebEx website under My Recordings. 13

14 Chat & Pass the Ball In the Participant List, you have the ability to chat one-on-one via text with other participants and if you are the host, you can pass the ball to another participant. d. Tap the person symbol to open the Participant List e. Tap on someone to chat with them f. If you are the host, drag and drop the ball next to your name to another participant. Leave a meeting Leaving a meeting is as simple as tapping the door symbol Note if you are the host, this ends the meeting for all participants. 14

15 4. Help and Support For further support with the WebEx Meetings application, contact the following address: Alternatively you can dial *0 when on a call for Operator assistance 5. FAQs 1. Where can I download the WebEx Meetings mobile app? The app is available for free from the following locations: Apple AppStore - Google Play How much does the app cost? The app is free to download. Calls are charged according to standard rates for the WebEx service. 15