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1 LiveMeeting conferencing solution

2 agenda section 1 section 2 section 3 section 4 section 5 section 6 Web conferencing LiveMeeting solution billing options/reporting customer care/slas free trial why Orange Business Services? 2 LiveMeeting conferencing solution

3 Web conferencing what is Web conferencing? an easy way to share ideas with anyone, anywhere; it is used for: meetings facilitate and increase effectiveness of your communication online events make your events more impactful training bring you solutions for international interactive trainings with the highest quality customer presentations deliver presentations, show documents and demonstrate applications team collaboration collaborate with your team anywhere at any time customer support technical experts are ready to provide troubleshooting and customer service at any time 3 LiveMeeting conferencing solution

4 anywhere with Orange Business Services Conferencing Web solutions enable the spontaneity and interactivity of face-toface meetings between geographically-dispersed people 4 LiveMeeting conferencing solution

5 Web conferencing uses education reach and train staff across geographical boundaries, interact with students more efficiently and cost effectively, and provide shared workspaces financial services accelerate loan processing, enhance collaboration, ensure compliance and roll out financial products faster healthcare enhance the quality of your care through more productive and secure communications; also, maintain regulatory requirements, such as HIPAA, with collaboration solutions that support compliance high-tech meet with team members, partners, customers and vendors on-demand to meet time-critical deadlines and product launches manufacturing accelerate your time to market and ensure compliance while you collaborate with suppliers, technicians, dealers, employees and customers in more efficient and effective ways 5 LiveMeeting conferencing solution

6 Web conferencing market challengers leaders ability to execute IBM Cisco Microsoft Adobe Premiere Global Services AT&T Citrix Online Elluminate Saba ilinc InterCall Alcatel-Lucent Dialcom Netviewer Cisco WebEx and Microsoft LiveMeeting are respectively leader and challenger in the Web conferencing market: WebEx: 50% market share LiveMeeting: 15% market share niche players visionaries completeness of vision source: Gartner Magic Quadrant July LiveMeeting conferencing solution

7 discover our Web conferencing offer 7 LiveMeeting conferencing solution

8 our solution LiveMeeting 1 standard edition 2 professional edition up to 250 participants up to 1250 participants up to 90 days meeting storage capacity up to 365 days meeting storage capacity 8 LiveMeeting conferencing solution

9 choice between two editions standard edition share documents and applications record meetings chat and Q&A professional edition allows the host to run virtual breakout rooms event management including registration advanced testing/grading and pre-meeting handouts 9 LiveMeeting conferencing solution

10 standard edition pre-meeting record meetings record meetings and applications for future reference, training or demonstrations schedule and manage meetings from Microsoft Office programs such as Outlook, Word, Excel, PowerPoint and SharePoint in-meeting platform utilities collaborate on virtually all document types; use interactive tools such as whiteboarding, text slides, Web slides, polling, audience seating chart, mood indicators and chat improve security and ease-of-use with SSL encryption, APIs, Windows- and Web-based consoles, and localization in seven languages as well as English q&a ask questions to the presenter directly during the meeting 10 LiveMeeting conferencing solution post-meeting access meeting reports after their conclusion and automate administrative functions; send survey after event meetings

11 Web interface content sharing q&a recording feedback participants annotation tool 11 LiveMeeting conferencing solution

12 Microsoft Office integration organize/schedule/join your meetings directly from Outlook/Lotus Notes Calendar schedule a meeting while you are chatting on your Microsoft instant messaging 12 LiveMeeting conferencing solution

13 professional edition testing and grading assess comprehension, track individual performance and share correct answers during a session; use Web-based libraries for offline training registration and reporting simplified processes make it easy for attendees create event meetings schedule event meetings and customize sessions ( confirmation, event customization, subscription form, survey) breakout sessions conduct and monitor simultaneous small group sessions 13 LiveMeeting conferencing solution

14 three security aspects 1data protection the customer's actual data is regularly backed up across data center boundaries all content uploaded to the data centers on the Microsoft servers uses 128-bit AES encryption Microsoft Forefront front-end scans real-time for viruses and malware third-party certification in the form of the Cybertrust Security Certification for both the Live Meeting client and the infrastructure of the data centers Cybertrust and SAS70 certified data centers provide security enhanced content storage 14 LiveMeeting conferencing solution

15 2 connection three security aspects security all data sent over the network is encrypted and connections are made using secure sockets layer (SSL) and transport layer security (TLS) data is not sent in the clear the data centers themselves maintain seven separate layers of software security filtering routers firewalls intrusion detection systems system application authentication application level countermeasures separate data network authentication to data ms level security access security 3 three levels of access control access control lists (maximum security) meeting key (optimum security) open meetings (public sessions, minimum security) 15 LiveMeeting conferencing solution

16 two billing options 1 2 pay as you go standard edition is only available on a per minute basis per participant flat-fee customer must commit to a specified number of minutes committed or named users microsite can be customized and branded: microsite also offers you the ability to personalize your Web conferencing service with a logo, site color selection and a unique url microsite application pay as you go minute committed named host LiveMeeting Standard Edition X X LiveMeeting Professional Edition x: not available : available 16 LiveMeeting conferencing solution

17 better understanding microsite billing options minute committed, seat, named-host per minute committed a committed minute is a specified number of minutes per month you must pay a monthly fee even if your actual usage is lower than the number of committed minutes to which you have subscribed per named-host a named host is any individual that may schedule and host meetings hosts can hold an unlimited number of meetings with a designated number of participants one meeting per named host is allowed at one time it can exceed the designated number of participants with an overcharge per extra participant 17 LiveMeeting conferencing solution

18 reporting reports on usage are available: individual reports: online (Web usage for on-demand service) IT manager level: every month (usage report included in CDR for on-demand service) for microsite (report available on-demand) 18 LiveMeeting conferencing solution

19 global support, local care service management interface with your local staff on-the ground field engineers in 150 countries back-office operations network and service monitoring call centers second level support customer service *0 in-call support on automated and Web services 24 hrs x 7 days x 365 days 570+ conferencing service personnel in USA, Ireland, Australia, Japan, Singapore, Hong Kong, South Korea 19 LiveMeeting conferencing solution

20 try our solutions for free your free trial includes: try it, it's easy! unlimited meetings for a one month duration up to five people in a meeting choice between our WebEx or LiveMeeting pay-as-you-go solutions record and playback 20 LiveMeeting conferencing solution

21 why Orange Business Services? global simplicity, local intimacy reservation-less and single set of access numbers audio and Web integrated features expert end-user support: two levels of support, help desk, included user training program, etc. security and reliability of a business-grade solution worldwide coverage: available in more than 60 countries access to the service by a secure identification system bridges redundancy and SLAs cost effectiveness competitive access and bridging rates usage-based model on-net toll-by-pass options 21 LiveMeeting conferencing solution

22 appendix

23 LiveMeeting: multi-platform functionalities connecting and sharing hosting standard prof. streamlined user experience support for Web client single meeting client for on-premise and hosted conferencing interactive whiteboard and annotation tools shared notes pane personal address books - training standard prof. conferencing add-in for Outlook event and class registration - public events page - advanced testing and grading - high-fidelity recordings shared recordings personal recordings Microsoft event services meeting reports meeting content storage and mgmt tools 23 LiveMeeting conferencing solution

24 LiveMeeting: multi-platform functionalities developing interaction rich media standard prof. rich media presentations native live Webcam video integrated media experience custom branding - custom invitations - integrated PowerPoint viewer drag and drop upload to view a wide range of document file types basic app sharing desktop sharing remote control - print to PDF interactive meetings standard prof. panoramic video by Microsoft Office RoundTable integrated PSTN and two-way VoIP audio audio conference call controls speaker indicator handout distribution virtual breakout rooms - 24 LiveMeeting conferencing solution

25 LiveMeeting: multi-platform functionalities reliability and support service and security standard prof percent historical availability certified data centers support standard prof. phone/ support for int/ext attendees automatic client installation and upgrade remote assistance - intranet portal to simplify rollout 25 LiveMeeting conferencing solution

26 a quick return on investment IT cost reduction effectiveness low risk no infrastructure to manage low cost and effective implementation plan accessible anywhere at any time with an Internet connection (PC, Mac, smartphones) immediate production no investment budget service reliability no update travel cost reduction scalability more IT resources available integrate a Web solution to your processes (training) 26 LiveMeeting conferencing solution

27 thank you Orange, the Orange mark and any other Orange product or service names referred to in this material are trade marks of Orange Personal Communications Services Limited. Orange Personal Communications Services Limited..

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