Best Practices in Deploying Skype for Business Voice and Video for Office 365

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1 Best Practices in Deploying Skype for Business Voice and Video for Office 365 Laura Marx Sr. Dir., Microsoft Marketing, Polycom Sherri Pipala Director Field Sales, Polycom Jose Mateo Microsoft Solution Architect, Polycom Polycom, Inc. All rights reserved. 1

2 Today s Topics Snapshot of Polycom + Microsoft PSTN Conferencing and Cloud PBX Navigating your journey to the cloud from an on-premises solution Understanding video interoperability in multi-vendor environments Video and voice solutions for Skype for Business and Office 365 Polycom, Inc. All rights reserved. 2

3 Polycom and Microsoft Collaboration Tech Summits 34 Cities 600+ Customers/partners to date What are we hearing? Need help with how to successfully move to the cloud Help me understand my voice and video options for SfB How do I choose the right partners throughout my journey to cloud Video interoperability is a requirement What are best practices from other companies like mine? NA: December 2016-February 2017 EMEA: Late Q1 / Early Q2 APAC: Q2/Q3 Atlanta, Boston, Boston, Charlotte Office, Chicago, Cleveland, Columbus, Dallas, Dallas, Denver, Detroit, Detroit, Fort Lauderdale, Houston, Houston, Irvine, Kansas City, Los Angeles, Minneapolis, Minneapolis, Mountain View, Nashville, New York City, Philadelphia, Phoenix, Pittsburgh, Reston, San Francisco, Seattle, Tampa, Toronto, Vancouver Polycom, Inc. All rights reserved. 3

4 Polycom and Microsoft deliver end-to-end UC solutions that transform unified communications Strategic Partner The Polycom Difference Strategic alliance spanning more than a decade Multi-year development, integration and go-tomarket agreement with Microsoft Expanded relationship with new Skype Room System products Broadest portfolio of voice and video solutions for Skype for Business and Office 365 First and only Microsoft approved video interop solution for Office 365 Skype Operations Framework certified partner Polycom, Inc. All rights reserved. 4

5 Breadth of Meeting Devices #1 Skype for Business IP Phone Provider 1 st provider of business media phones and conference phones for O365 Best in class voice and video collaboration Solutions Direct Integration and Interoperability Extend Skype for Business experience into Polycom devices Access Outlook calendar, Active Director and SfB contacts via Polycom Only qualified interoperability solution RealConnect with click to join functionality across devices Deep Expertise and Global Reach Over 12 years of engineering teamwork Global team of Microsoft UC experts to help customers succeed Skype Operations Framework Certified-Envisioning, Network Assessment and Support Services White label service solutions for partners

6 New capabilities in Office 365 One platform for meetings and voice Complete meeting solution

7 Complete Cloud Communication Provide one platform for meetings and voice Reduce voice and conferencing costs Connect to meetings and each other from virtually anywhere, on any device 100 million meetings conducted each month using Skype services COST SAVINGS We estimate that we will save about [US]$100,000 a year by standardizing on Skype for Business Online. This savings results from reducing the use of thirdparty conferencing providers, long-distance and toll calling contracts, and PBX and phone systems. - Niv Dolgin, Director of Enterprise Infrastructure, Ixia 7

8 Why Organizations Move to the Cloud for Voice? Ease of use and setup Ease of management Time to market Faster disaster recovery Cost efficiencies Polycom, Inc. All rights reserved. 8

9 Risks of a Poorly Planned and Executed Deployment Call quality issues Low user adoption Executive escalation Unable to realize projected ROI Polycom, Inc. All rights reserved. 9

10 How to Get It Right Network Assessment Ensure network is ready for voice and video traffic Bandwidth calculations Network evaluation/ recommendations QoS implementation Network Assessment Polycom, Inc. All rights reserved. 10

11 How to Get It Right - Pilot Ensure pilot includes devices for all types of workers and environments Understand and evaluate the capabilities and use cases I need a phone that shows my Skype for Business favorites presence status I want my administrative assistant to be able to answer my calls I want the choice of controlling my call from the phone or from my Skype form Business client I want to look at QoE stats of problem voice calls I want a phone that supports expansion modules to see who s available at a glance Polycom, Inc. All rights reserved. 11

12 How to Get It Right - Choosing the Right Partner Skype Operations Framework - Certified Polycom, Inc. All rights reserved. 12

13 Polycom Video Interoperability Polycom, Inc. All rights reserved. 13

14 Understanding video interoperability in multi-vendor environments How to solve a big dilemma of the evolution of video conferencing by connecting Skype for Business video with other video systems End users Why can t all my video devices just work together in the same way? IT Staff I need to roll-out Skype for Business and it needs to work with my current video investments Polycom, Inc. All rights reserved. 14

15 Video Interoperability Challenges The majority of Skype for Business meetings are scheduled Scheduling mechanisms often require additional software Participant endpoints are not always known up front Many room systems do not support native Outlook scheduling Content is important, often more so than video Majority of existing solutions demand meet on the bridge May require deployment of client-side plug-ins Shared content not seen correctly or even by all participants Polycom, Inc. All rights reserved. 15

16 What is RealConnect? Polycom RealConnect is Microsoft s certified video interop solution connects Skype for Business video with other video systems Polycom, Inc. All rights reserved. 16

17 RealConnect Workflow Familiar Workflow One Touch Dial Familiar Video/Content on any device Polycom, Inc. All rights reserved. 17

18 Polycom RealConnect On-prem Hybrid Cloud (Office 365) Polycom, Inc. All rights reserved. 18

19 Voice and video solutions for Skype for Business and Office 365 Polycom, Inc. All rights reserved. 19

20 Voice Device Strategy Headset vs. handset Quality and capabilities Right solution for the right use case Cloud transition Polycom, Inc. All rights reserved. 20

21 Video Device Strategy Native device vs. interoperable device Direct integration vs. interop service Customizable deployment vs. standardized Management preferences Polycom, Inc. All rights reserved. 21

22 Skype for Business User Interface Polycom, Inc. All rights reserved. 22

23 Where Do I Go from Here? How do I migrate from my traditional PBX to Office 365 for my telephony services? Who can I engage to do a proof of concept (POC) for PSTN Conferencing or Cloud PBX? How do I tell if my network is ready for Skype for Business Online voice and / or video traffic? How do I migrate voice endpoints Cloud PBX? How do I bring video or video interop into my environment? Who can help me? Polycom, Inc. All rights reserved. 23

24 Polycom Can Help Polycom is Skype Operations Framework Certified Partner Team of Microsoft Solution Architects 14+ years of experience Largest portfolio of video and voice devices for Skype for Business and O365 Resources: The Forrester Total Economic Impact Report TransUnion customer video Questions: Polycom, Inc. All rights reserved. 24

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