What's New, page 1 Known Issues and Limitations, page 11 Known Issues and Limitations for Collaboration Meeting Rooms (CMR), page 16

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1 Use to conduct online meetings where you can present information, share documents and applications, and collaborate with others. These release notes describe the new features. Note no longer supports Windows Me and NT. For more information about the operating systems and browsers that you can use with, see the WebEx Cross-platform Features and Known Issues. What's New, page 1 Known Issues and Limitations, page 11 Known Issues and Limitations for Collaboration Meeting Rooms (CMR), page 16 What's New The following list shows recent features and enhancements for, listed by release version number. Versions that did not include major updates are not listed. WBS29.12 Improved Join Experience This release improves the experience of joining meetings from the join meeting page. If you try to join a meeting before it has started, the meeting page will now automatically refresh when it's time to join. Messaging on the join page has also been improved. New User Reference link The New User Reference function has been improved for a better support experience. When you select the New User Reference link for your WebEx service, a web page is displayed with reference information tailored for the WebEx service you're using. This makes it easier to access information about a specific WebEx service. The default setting for the New User Reference link can be changed in WebEx Site Administration. Recording announcement Recording has been enhanced to play an audible announcement to attendees when a recording has started in a meeting. If you're calling using a telephone, you'll hear the announcement if you're in the meeting when a 1

2 What's New recording starts or when you join a meeting that is being recorded. If you're calling using a computer (VoIP), you'll only hear the announcement if you're in the meeting when the recording starts. The recording announcement feature applies only to customers with WebEx audio conferencing. This feature will be available after additional updates are completed to the WebEx Cloud. The target availability for the Network-Based Recording (NBR) announcement feature time frame is Q When the feature is becomes available, a new setting will be added in WebEx Site Administration so that administrators can enable NBR audible announcements, if desired. Site Administration updates Updates were made to the Site Administration tool. For more information, see Site Administration Release Notes. WBS29.11 Personal Room All customers now have their very own Personal Room. Think of it as your conference room. You get your own easy-to-remember link that never changes, so your colleagues will always know where your meetings are held. Meet instantly and simplify back-to-back meetings by managing your attendees through a lobby. Instant meetings that you start with the Meet Now command (formerly called One-Click) are now held in your Personal Room by default. You can change this option in "Preferences." By default, WebEx will use the host's username as the Personal Room identifier; for example, If a host's username contains only numeric characters, such as , the corresponding Personal Room identifier will be prefixed with "pr"; for example, pr If a host's username is in format, such as user@company.com, the "@" sign will be removed when constructing the corresponding personal room identifier; for example, the username portion of the identifier will be usercompany.com, so the identifier will be In this release, CMR Hybrid (WebEx-enabled TelePresence) users will have Personal Rooms, but only users who join from a WebEx meeting application or app can join those Personal Rooms. Hosts can customize their Personal Rooms: The title of a Personal Room as it appears in WebEx applications and the lobby screen presented to users joining from video devices or applications can be changed. Hosts can change their Personal Room IDs to better suit their needs. Changing the Personal Room ID changes the web URL for desktop and mobile users as well as the video address (SIP or H.323 URI) used by attendees joining from video devices or applications. Collaboration Meeting Rooms (CMR Cloud) Starting in WBS29.11, we are starting a beta version of Microsoft Lync interoperability with CMR Cloud. Participants can now join your meetings from Lync applications as attendees. See the "Microsoft Lync interoperability with CMR Cloud" section in Cross-platform Features and Known Issues for more information. For meetings where the host has specified a preferred language, the TelePresence audio prompts and video messages are localized accordingly. For example, if a host has set his or her language preference as German, 2

3 What's New all attendees joining this host's meetings from any location are presented with a German user interface. There is no method for attendees to modify the meeting language preference independently of the host. Simplified in-meeting user experience Cisco WebEx continues to improve the look and feel of meetings and consolidate some functions for ease of use. The following changes are included in this release: The following audio dialog boxes now have a modern look and feel: Call me at a different number All Global Call-in Numbers Test Computer Audio Manage Phone Numbers Telephony service provider (TSP) audio dialog box for Mac More appropriate terminology for common functions: "Share Desktop" has been changed to "Share Screen" "Audio Conference" has been changed to "Audio Connection" To avoid confusion with the Lock icon in Personal Room meetings, the lock icon that indicated SSL connection at bottom of meeting window has been removed and has been replaced with tool tip text indicating when there is a Secure Connection with SSL A vertical annotation bar is now available when viewing shared content in full screen on the Mac platform. Leave Meeting command The Leave Meeting command is disabled for sites that use telephony service provider (TSP) audio. Accessibility enhancements for the in-meeting experience The in-meeting experience is more accessible, with improved keyboard navigation and screen reader support. Content viewing enhancements Improved content view options have been added that allow attendees to easily pan and zoom in and out on content that the presenter shares during a meeting. New icons for "Zoom in," "Zoom out," and "Fit to width" now appear at the top of the content area. Zoom in and out of shared content easily by just selecting the Zoom in or Zoom out icons. There is a new Pan tool for screen sharing (formerly called "desktop sharing") and application sharing, which allows users to move content horizontally or vertically in the content area. Content is now centered in the content area, with "Fit to Width" selected as the default view option. Video enhancements New Video panel layout default settings and consolidated controls allow users to view video and switch between layouts more easily: New video layout options at top of video window on the participant list when a video is being sent. 3

4 What's New When one user sends video, the default meeting window view changes to 50% video view (unless sharing is going on). When two or more people send video, the video panel automatically changes to video thumbnail view. If a web camera is detected, users are asked whether they want to start their video. In the same prompt, users can also choose to start their video in all meetings. This setting can be changed in video settings by selecting the gear-shaped Settings icon on top of the video window. The starting frame rate for thumbnails and active video has increased to 15 fps, improving the video experience in good bandwidth environments. In case of low bandwidth when video cannot be sent, the user receives a descriptive error message after 5 seconds that indicates that the user has bandwidth or local computer issues that may affect video display. In case video stops due to the above low bandwidth error in CMR Hybrid meetings, it starts sending video again automatically when the bandwidth improves or the local computer issues are remedied. Anyone Can Share feature The new Anyone Can Share feature allows all participants to share content in the meeting by selecting the Share button, eliminating the friction associated with passing the presenter role to change presenters and allowing for easy collaboration. When this option is turned on, the following conditions occur: The Share buttons and commands are enabled on Quick Start page, menu, and meeting control panel for all participants. The Make Me Presenter button on the Participants panel has been removed. The Share Documents command is turned on and is not changeable under participant privileges. When a participant selects Share and someone else is sharing, he or she will receive a warning message. The host can disable the Anyone Can Share option during the meeting. Site administrators can turn off this option for their site if they do not want all participants to be able to share without passing the presenter role to them. In-meeting Technical Support Improvements have been made to in-meeting Technical Support. This feature is available only to WebEx Cloud-Connected Audio (CCA) customers. The following improvements have been made: Both hosts and attendees have the option to connect with Technical Support during the meeting. Users can contact Technical Support by selecting the Call Technical Support command within the meeting application user interface, or by pressing *0 from the phone. This feature is available only to telephony users, and is not available to users who call using their computers through voice over IP (VoIP). The host has the option to bring the Technical Support representative into the meeting, but the attendees and the alternate hosts do not have that option. Site administrators can configure primary and secondary (backup) Technical Support numbers within the WebEx Site Administration tool. 4

5 What's New The Technical Support numbers must be either the Customer's IT help desk or a third-party vendor, but not the numbers for WebEx Technical Support. Recurring meeting enhancements The recurring meeting series functionality has been enhanced. Users can now create exceptions to a recurring meeting series and manage the meeting series as well as individual meetings within the meeting series (much like they would in Microsoft Outlook). Users can now navigate through each individual meeting or occurrence of a recurring meeting series. (Individual occurrences of a meeting series are listed separately in list and calendar views.) Users can create exceptions to a meeting series. Note CMR Hybrid (WebEx-enabled TelePresence) meetings do not yet support creating exceptions to a meeting series. When editing or deleting a particular meeting within a meeting series, users will have the option to edit or delete that particular occurrence or the entire series This applies to meetings scheduled through the web scheduler or through Productivity Tools. Profile page enhancements The Profile page has been reduced to contain key profile information. A more advanced image uploader has been added, which allows you to either upload an image or take a picture with your webcam You can now access the profile page by clicking on your username in the upper right corner It has been given a more modern look and feel, and made fully accessible Preferences page The Preferences page is now the centralized location for all user settings. New collapsible categories "Webpage Preferences" and "Default Page Settings" have been moved under the General section The following settings have been moved from the Profile page to the Preferences Page: My Personal Room Scheduling Templates "Session Options" has been renamed to "Scheduling Options" Support Center "My Phone Numbers" (from the Profile Page) and the Personal Conferencing Page have been merged under "Audio Settings" The One-Click Setup page has been moved to the Preferences page and renamed to "'Meet Now' Settings" It has been given a more modern look and feel, and made fully accessible. 5

6 What's New Other Pages/Updates The One-Click command has been renamed to Meet Now. Calendar consolidation: The "Calendar View" of the Home tab and the Register page have been consolidated with the Browse Meetings and My Meetings pages. WebEx Productivity Tools Updates were made to WebEx Productivity Tools support. For more information, see the "WebEx Productivity Tools Support" tables in Productivity Tools Release Notes. Updates for operating system and browser support Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information. Site Administration updates Updates were made to the Site Administration tool. For more information, see Site Administration Release Notes. WBS29.10 WebEx Productivity Tools Updates were made to WebEx Productivity Tools support. For more information, see the "WebEx Productivity Tools Support" tables in Productivity Tools Release Notes. Updates for operating system and browser support Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information. Collaboration Meeting Rooms (CMR Cloud) It is now possible for meetings in a host's personal room to continue, even after the host drops from the meeting. In these scenarios, the host privilege is temporarily assigned to another participant in the meeting. When users are sharing content, they will be given a tooltip warning that informs them of situations where shared content might not be visible to users and cannot be included in the recording. WBS29.9 Collaboration Meeting Rooms (CMR Cloud) Personal Room link Mobile users no longer need to enter their name and address to join CMR Cloud meetings. They will simply be connected to the meeting after clicking on a link in an invitation or from the personal room page. WBS WebEx ball icon The WebEx ball icon has been updated with a new design. WBS29.8 Collaboration Meeting Rooms 6

7 What's New Version WBS 29.8 adds support for Collaboration Meeting Rooms (CMR), which are a revolutionary way for you to reach more people than ever with just one WebEx meeting. You can create a Personal Room, which allows people to join your meeting from whatever platform or tool they are using, including video conferencing systems and applications. It includes the following features: Ability to set Personal Room as the default view in and My WebEx pages. Improved Personal Room landing page user experience Added meeting number and URL (automatically highlighted so it is easy to copy) Ability to bookmark page for attendees (Firefox and Chrome) Ability to invite users by using a link ( or copy) Improved room lock status indicators and logic Ability to upload profile picture Help link for TelePresence users Ability to start a video conferencing application from a link Ability to edit host PIN in place Ability edit host preferences application user experience enhancements Meeting Info tab enhancements for Personal Room Users can now schedule CMR meetings from the Mac version of WebEx Productivity Tools for Outlook The ability to set instant meeting preferences is not available in Productivity Tools. Mac users need to use the profile page to set preferences. The host is recognized by address when joining Personal Room. Users can dial into CMR Cloud meetings using standards-based video devices or software applications using TCP and TLS protocols. WebEx page redesign and accessibility updates There have been improvements to the user experience for web pages in WebEx centers. The WebEx pages now have a modern design, but the interaction has not changed, so all the functionality remains the same. Accessibility features have also been added to increase our current level of accessibility. The redesign is a phased approach, beginning with core flows. (We will continue to redesign other pages and centers in subsequent releases.) Global elements (such as the header, top navigation, and the left menu bar) and core pages (such as the meeting calendar page, the meeting scheduler pages, and the meeting join pages) have been redesigned to be cleaner and more straightforward and have improved accessibility The "Welcome" page has been optimized and has been renamed to "Home." The join by number page can now be used to look up a Personal Room by the host username. New HTML templates have been added for most use cases. Simplified and modern in-meeting experience The in-meeting experience has been simplified and updated with a new, modern look and feel and a clean layout, including the following key changes: 7

8 What's New New icons, fonts, and colors are being used for various functions throughout the meeting window Functions on the Quick Start page have been consolidated. A liquid and flexible meeting window layout has been added that allows users to change proportion of content view and panels. This layout includes a new 50/50 view for content and panels. The Info tab content is cleaner and has been improved. Additionally, individual fields in the Info tab can now be copied one at a time. There is an improved layout for the Video view in the video panel. More intuitive Audio interface and more contextual audio options The Sharing and Invite and Remind interface has been improved. When the presenter shares his or her desktop or application, the shared content shows up in a tab in the meeting window by default. This reduces transitions for participants when sharing starts. Participants can also select full-screen view as before with a single click. Easy-to-access annotation tools have been added in a new, vertical Annotation bar with updated icons. Quick access to view options has been added so users can control viewing preference. New icons have been added to the meeting control panel that appears when a presenter shares content or when an attendee goes to full screen view to view shared content. Dialog boxes and notifications have been improved. Disable entry and exit audio tone in meeting If the meeting has been scheduled with Beep and Announce Name options when participants join or leave the meeting, these options can be disabled in the meeting after it is started. A new option under the Participants menu allows the host to disable and enable the tone. Leave meeting option for host with automatic transfer of host role If a host leaves the meeting when there are other participants in the meeting, the host is presented with the option to either leave the meeting and let it continue, or end it for all participants. If the host chooses to leave the meeting, the host role automatically passes to another participant in the meeting. First attendee becomes presenter If the First attendee becomes Presenter option is checked, the presenter role automatically passes to the real host when he or she joins, if no one is currently sharing content in the meeting. Screen saver when sharing When a user is sharing content in a meeting, the screen saver is disabled for all participants. Minimized Chat and Notes panels Starting with WBS29.8, the Chat and Notes panels are minimized' in the meeting. The minimized icons for these panels appear at the top of the meeting area. Users can select the icons to open the panels. The default state of these panels can be changed in the Site Administration tool. Cleaner and faster join experience We have been working on improving our join meeting time and are happy to announce that in our testing, users can join up to 30% faster. In addition, the join experience has been cleaned up by removing connection pop-up messages and cleanly presenting the join status within the meeting window. Users must be joining by URL using ActiveX, a plugin, or an extension and using (Windows and Mac) or Event Center (Windows only). 8

9 What's New Seamless calling on Cisco DX series devices Seamless calling on Cisco DX series devices now allows users to automatically connect with audio and video on their Cisco DX series devices when attending a meeting. WebEx Productivity Tools Updates were made to WebEx Productivity Tools, including support for the Mac. For more information, see Productivity Tools Release Notes. Using WebEx on Chrome Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through a one-time process to add the extension and update the WebEx application. After the first time, users can join without the extra steps. Site Administration updates Updates were made to the Site Administration tool. For more information, see Site Administration Release Notes. Enhanced audio experience with wideband audio on WebEx VoIP and WebEx Audio WebEx Audio meetings and VoIP-only meetings now have a superior meeting experience with wideband audio when users are connecting to audio using their computers (VoIP). Wideband audio also refers to high-definition voice. Wideband audio captures wider frequency range and therefore provides clearer audio connections. Windows, Mac, and Linux desktop applications, Apple ipad and iphone devices, and Android mobile devices are supported. Wideband audio is also supported for network-based recording of VoIP only and WebEx Audio meetings. Wideband Audio Codec (OPUS) is now the default codec for WebEx VoIP attendees. The OPUS codec has superior Packet Loss Concealment (PLC) and Forward Error Correction (FEC) and is more resilient to packet loss. As a result, it provides better audio quality in less ideal conditions. It has a better noise-suppression algorithm that provides a much better experience when using audio through a computer, even without headset. It includes enhanced jitter buffer for UDP-based VoIP traffic. Reduced delay and data loss with smaller packet sampling size of 20 ms. Computers operating on Solaris, Windows mobile devices, and Blackberry devices will continue to use narrowband audio for VoIP audio. If a user joins a meeting from any of those devices, the narrowband audio is used for the whole meeting. Company Address Book and Personal Address Book in Site Administration and My WebEx In the Company Address Book, which is available in Site Administration and in My WebEx, and the user's Personal Address Book, which is available in My WebEx, multiple contacts can be imported only by using a comma- or tab-delimited values file (.csv). To upload a comma- or tab-delimited.csv file, select the file to upload, select the type of delimiter your file uses (Tab or Comma), and then select Import. The WebEx Address Book format can also be exported from Site Administration and from My WebEx. WBS29.7 WebEx Productivity Tools Updates were made to WebEx Productivity Tools support. For more information, see the "WebEx Productivity Tools Support" tables in Productivity Tools Release Notes. 9

10 What's New WBS29.6 Updates for operating system and browser support Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information. WBS29.5 Updates for operating system and browser support Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information. WBS29.4 New range for reuse of last passwords The Do not allow reuse of last passwords option site administration option now allows site administrators to select a range from 3 to 8 last passwords. The new default is 3. Updates for operating system support Support was updated for operating systems. See Cross-platform Features and Known Issues for more information. WBS29.3 WebEx Productivity Tools Updates were made to WebEx Productivity Tools support. For more information, see the "WebEx Productivity Tools Support" tables in Productivity Tools Release Notes. Security enhancement for VeriSign security servers A security enhancement made in WBS29 requires the meeting application on a participant's computer to connect with the VeriSign security servers for security certificate validation when a participant joins the meeting. Administrators should make sure your firewall is configured to allow participants' computers to complete the validation and easily join meetings. To do this, ensure that VeriSign CRL servers at are included in the approved URL list (or "white list") in your firewall. It is also recommended that you add the following URLs to the approved URL list to avoid any issues in the future: *.verisign.com *.thawte.com *.geotrust.com *.rapidssl.com *.digitalcertvalidation.com *.ws.symantec.com This security enhancement has also been made to remote access agents that are installed on a remote computer in all WebEx services. This includes the following services: remote computer sharing feature in WebEx meetings Hands-on Labs in Training Center 10

11 Known Issues and Limitations Support Center WebACD The enhancement requires the remote access agent to validate the security certificate from VeriSign. If using these services, make sure your firewall is configured to allow access to the URLs listed above in order for the remote agent to stay online and accessible for your users. WBS29.2 TelePresence integration support Updates were made to the software requirements for TelePresence integration. For more information, see the "TelePresence integration support" section in Productivity Tools Release Notes. WBS29.1 Cross-platform support Updates were made for browser support. See the "Operating System and Browser Support" section in Cross-platform Features and Known Issues for more information. WBS29 Document loading indicator Sharing multiple documents during file sharing has become easier with the following features: Users now have the ability to select multiple documents to upload at the same time. All selected files show up in tabs above the content area. Files get uploaded one at a time and become available for sharing as soon as they are uploaded. Progress indicators in the content area and document tabs provide an immediate upload status for all selected documents. Users can cancel uploading for a file by selecting the close (x) icon on the tab of the file that is currently being uploaded. Users cannot cancel uploading for multiple files in the queue, but those files can be removed after they have been uploaded. Multiple monitor support enhancements If a user has multiple monitors and goes to full-screen video when sharing, the user is presented with an option to move video to another monitor. Sharing is paused if video is not moved, and controls switch to video controls. Windows users can also share secondary monitors. In this case, the meeting controls and video panel also move to the secondary monitor to enable easy access when sharing. Known Issues and Limitations This section contains known issues and limitations that affect only. For more information about the browsers, operating systems, supported by WebEx, and known issues that affect other WebEx services, see Cross-platform Known Issues and Limitations. 11

12 Known Issues and Limitations Collaboration Meeting Rooms (CMR) For issues that affect Collaboration Meeting Rooms (CMR), such as CMR Cloud and WebEx-enabled Telepresence (CMR Hybrid) meetings, see Known Issues and Limitations for Collaboration Meeting Rooms (CMR). Personal Rooms Linux systems, BlackBerry 10 devices, and Windows 8 phones You cannot start or host a meeting in your Personal Room using Linux systems, a BlackBerry 10 device, or a Windows Phone 8 device. Personal Room lobby-users of the following devices or systems cannot wait in the lobby while a Personal Room is locked: Linux systems, TelePresence devices, Windows Phone 8 device, and BlackBerry 10 devices. In addition users who join only the audio portion of the meeting cannot wait in the lobby while a Personal Room is locked. These users will receive a message that the room is locked, and will not be able to join until the room is unlocked. For additional issues that affect Personal Rooms and Collaboration Meeting Rooms (CMR), see Known Issues and Limitations for Collaboration Meeting Rooms (CMR). In-meeting experience Keyboard navigation and screen reader support: Video thumbnail items in the Participant panel don't support navigation using the Tab key. Some items in file sharing and in the Polling panel don't support navigation using the Tab key. Items within the video full-screen view don't support navigation using the Tab key. Elements inside the video user interface don't support screen readers. Video thumbnail items don't support screen readers. The participant list within the Participant panel doesn't support screen readers. Some elements for file sharing and in the Polling panel don't support screen readers. The Pan tool is not available when viewing a file that is shared using file sharing.. The new interface is not available for Linux users On Mac, when the presenter annotates during application sharing or screen sharing (formerly called "desktop sharing") and also takes notes or creates a poll, the Notes and Poll information cannot be saved. On Mac, when using annotation during sharing, if user moves from tab view to full-screen view, the annotation option that as last used is not remembered On some Windows machines as well as on Linux machines, if attendee screen saver comes on and then the presenter starts file sharing, the screen saver automatically quits Some custom Quick Start templates, created using older releases of, may not work after upgrading to this release In a few cases, uploading a very large Microsoft PowerPoint file to share in the meeting may cause the meeting to get disconnected for the presenter 12

13 Known Issues and Limitations Anyone Can Share feature The Anyone Can Share feature is not available on the Linux platform. It is also not available for mobile users who are using earlier versions of the Cisco WebEx Meetings mobile app. This feature will be supported in the Cisco WebEx Meetings app version 6.6 or later for iphone and ipad, version 3.6 or later for BlackBerry 10 devices, and version 6.5 or later for Android devices. Mobile users who have earlier versions of the app can still be made presenters by passing the presenter role to them. If a host starts a meeting on a desktop and then disables the Anyone Can Share feature while in a meeting, participants in that meeting who are using earlier versions of the Cisco WebEx Meetings app for iphone, ipad, BlackBerry 10 devices, and Android devices will still be able to share. Users of the Cisco WebEx Meetings mobile app will not be able to disable the Anyone Can Share feature within a meeting, but will follow the site administration settings for that feature. Leave meeting command The Leave Meeting command is disabled for sites that use third-party telephony service provider (TSP) audio. Links generated by WebEx centers and WebEx recording services As part of our continuing updates to improve security, Cisco is making changes to improve the management of cryptographic keys used to generate URLs used in WebEx, Training Center, Support Center, Event Center, and WebEx recording services. As a result, existing links that were generated by those services have been updated, and in some cases, users may need to request new links. More information and instructions can be found in our our Cryptographic Key Update for WebEx FAQ. Windows 8 and 8.1 If a presenter using Windows 8 or 8.1 shares his or her application or screen (formerly called "desktop sharing"), other participants will see windows with a crosshatch pattern on top of the shared content in places where any panels are open. This problem occurs with all panels, including the meeting control panel, Participants panel, Chat panel, and sharing indicators. We recommend that presenters using Windows 8 or 8.1 keep panels closed as much as possible to provide a better viewing experience for other participants. When connecting to remote computer with Windows 8 or 8.1, the local screen will not be able to be blacked out. File sharing Word documents for the 32-bit version of Microsoft Office 2010 is not supported for Windows 8.1. We recommend that you use application sharing or screen sharing instead. Microsoft Office 2013 Support If you have Microsoft Office 2013 installed, the following features are not supported when sharing PowerPoint 2013 files: Animations and transitions Embedded video or audio files PowerPoint notes in a dedicated panel UCF Toolkit 13

14 Known Issues and Limitations If you have customized your Info Tab, some custom elements may not be supported. We recommend that you validate it to make sure it continues to display properly in a WebEx meeting. In a few cases, the following problems may occur: Text and fill colors may be slightly different from the actual colors in a slide. Some graphic elements may be missing from a slide. Fonts may appear blurry on a slide or may be different from the original. The size of shapes may be different from the original. If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically removed in Slide Show view; however, the object may continue to display when the file is shared in a WebEx meeting. You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the application sharing or desktop sharing features instead. You cannot share Excel 2013 files on Windows 8 using the file sharing feature. Use the application sharing or screen sharing (formerly called "desktop sharing") features instead. You cannot share Word 2013 (64-bit) documents on Windows 8 (64-bit) using the file sharing feature. Use the application sharing or screen sharing features instead. Tagging internal invitees Tags for internal participants do not appear in the following cases: When the participant joins from the Cisco WebEx Connect application When the participant joins from mobile device When a participant using One Touch TelePresence Plus is not using SAML single sign-on In Personal Conference meetings File sharing If you are a host using Windows and do not have a universal printer driver installed on your system, you will not be able to share any file types except Microsoft PowerPoint files during file sharing. In this case, the system will provide an option to move to application sharing instead of file sharing or to install a universal printer driver before you proceed. (Windows 7 systems come pre-installed with a universal printer driver.) Streaming media sharing Attendee video resolution is optimized to 480p. Video files with higher resolution are resized to fit (640 X 480) resolution. The following media file formats are currently supported: WMV, WMA, WAV, MP3, ASF, AVI, MPG, MPEG, MOV, FLV, F4V, QT, and MP4. MP4 and MOV video files cannot be shared in a WebEx Meeting if they cannot be played by the installed QuickTime player Recommended System requirements for video file sharing on Presenter side: Core2-Duo 2.66GHz for VGA file is required AMD GHz (4 core) 8GB is preferred 14

15 Known Issues and Limitations Intel Core 2 Duo -E GHz 2.79GHz is preferred Unable to join meeting Linux/Unix users might not able to join the meeting if NTLM authentication is enabled with ISA proxy. Viewing Office 2007 documents Attendees who join a meeting from Linux/Unix may have display issues when the presenter shares a Microsoft Office 2007 document. For example, some animations and pictures may not be displayed or become distorted. Sharing Office 2010 documents Some features newly introduced in PowerPoint 2010 such as 3D graphics, animations and transitions are not supported and may be rendered as static objects when sharing presentations using those features. Importing address books into Microsoft Outlook 2010 Importing your company address book into your WebEx contacts is not supported with Microsoft Outlook bit. Closing a meeting In Internet Explorer 7, if there are multiple tabs open in the browser, and the WebEx "Meeting in Progress" page is not the tab in the foreground, the meeting manager cannot be closed. The reason is that the "Close meeting" confirmation dialog box becomes hidden if another tab is on top of the WebEx page. Full-screen video view When the presenter switches to full-screen video view while sharing content, sharing is paused on the attendee side (the last-shared screen freezes). When the presenter exits full-screen video view, sharing will automatically resume. Attendee will stay in full-screen video view when the presenter stops sharing and will automatically exit full-screen video view when the presenter starts sharing again. Automatically restarting a meeting on a backup site There is no automatic shared state recovery when a site becomes unavailable and automatically redirects to your backup site that was backed up with the WebEx Global Site Backup (GSB) system. After the Meeting window reconnects to the meeting on a backup site, the shared state is lost and the presenter must start sharing content. Using the Cisco WebEx Meetings application for ipad and iphone The following meeting types are not supported when using the Cisco WebEx Meetings application for ipad and iphone: End-to-end encryption PKI encryption Automatically recording meetings with the Network-Based Recorder (automatic recording cannot be started from the ipad or iphone) 15

16 Known Issues and Limitations for Collaboration Meeting Rooms (CMR) Pay Per Use (PPU) Personal Conferencing Professional Service Organization (PSO) sites may need template revisions. You can download the Cisco WebEx Meetings application only from the Apple App Store. The Cisco WebEx Meetings application will pause video and data sharing when anyone presses the Home button during a meeting, but audio will remain connected. If a meeting has not been started by the host or by a participant joining from a computer, mobile users will not be able to join the meeting. For more information about using with the Cisco WebEx Meetings application, go to Support. End-to-end encryption using PKI End-to-end encryption of in-meeting data using a public and private key pair provided by the site administrator is no longer supported. End-to-end encryption in a live meeting continues to be available using an automatically generated session key only. Known Issues and Limitations for Collaboration Meeting Rooms (CMR) CMR Common Issues The following issues are common for both CMR Cloud meetings and WebEx-enabled TelePresence (CMR Hybrid) meetings: Sending video from WebEx applications to video "endpoints" (video devices or applications) A CMR Cloud or CMR Hybrid meeting will always start at the best video resolution between TelePresence and WebEx. If high-definition video is available, it will be available to all participants. If any participant on the WebEx side experiences poor network conditions, the resolution between TelePresence and WebEx will downgrade to accommodate that participant. As a result, video resolution will also be poor for all other participants. The minimum bit rate a WebEx application must process from the WebEx Cloud to be able to receive both video and application or screen sharing (formerly called "desktop sharing") content is 1.2 Mbps. Less than that will result in the WebEx application showing only the shared application or screen. In-meeting video experience WebEx users can only see the active speaker or the most recently active speaker's video endpoint in the WebEx application. Video endpoint users who are not talking will not show up in the WebEx application. Video endpoint users can only see the active speaker or the most recently active speaker from WebEx on their screens. WebEx users who are not talking will not show up on their screens. Standard features Some standard features, such as annotation and whiteboard sharing, are not supported in joint meetings. Full-screen video view 16

17 Known Issues and Limitations for Collaboration Meeting Rooms (CMR) When the presenter switches to full-screen video view while sharing his or her screen, application, or document, sharing is paused on the attendee side (the last-shared screen freezes). When the presenter exits full-screen video view, sharing will automatically resume. Attendees will stay in full-screen video view when the presenter stops sharing and will automatically exit full-screen video view when the presenter starts sharing again. If the Mac or PC WebEx application has two monitors, users can display a full-screen view on one monitor and full-screen screen or application sharing on the other monitor by dragging the video window to the other monitor and selecting the "View all participants in full-screen view" icon. WBS29.11 update If, for reasons of low network bandwidth or conditions (such as CPU or RAM use) that are local to the WebEx application, the WebEx application is not able to maintain the 1.2 Mbps bit rate per the above, users will see a "low-bandwidth" warning message instead of receiving TelePresence video. In WBS29.11 and later, WebEx application users will automatically periodically retest their connection to the WebEx Cloud to assess whether any network or local conditions have been remedied. If they are able to send and receive video at a bit rate of 1.2 Mbps or greater, they will be able to resume sending and receiving video. CMR Cloud Issues Blackberry 10 and Windows Phone 8 device support CMR Cloud meetings are not currently supported on BlackBerry 10 and Windows Phone 8 devices. Document sharing or whiteboard sharing If a WebEx user shares a document or a whiteboard in a CMR Cloud meeting, the document or whiteboard will not be visible to users who have joined from a video conferencing system or application. If the host is attempting this kind of sharing from a desktop application, both the host and video conferencing system or application users will see a warning informing them about this limitation. It is recommended that the host use application sharing or screen sharing (formerly called "desktop sharing") instead. Starting a Personal Room meeting from the mobile application If the site administrator has specified that meeting passwords are required for a WebEx site, and a host tries to start a meeting in a Personal Room using the Cisco WebEx Meetings mobile app, he or she will see an error message that the meeting cannot be started. If this happens, the host can follow these steps to correct the situation: 1 Log in to the WebEx site. 2 Select My WebEx. 3 Select Preferences. 4 Select "Meet Now" Settings. 5 Uncheck the Use Personal Room for all my instant meetings option. 6 Enter a temporary meeting topic for Topic. 7 Enter a temporary meeting password for Meeting Password. 8 Scroll down and select Save. 9 Select the Preferences link on the left navigation bar again. 10 Select "Meet Now" Settings. 11 Check the Use Personal Room for all my instant meetings option so that it is now selected. 12 Scroll down and select Save. 17

18 Known Issues and Limitations for Collaboration Meeting Rooms (CMR) Personal Room lobby Participants who are waiting in a Personal Room lobby may become disconnected after a while if the host does not start the meeting within 30 minutes of the time the first person joined from a video device or application. Participants who are disconnected can always rejoin the host's Personal Room again. Leaving and reentering a Personal Room In some cases, when a host ends a CMR Cloud meeting by leaving his or her Personal Room and then reenters the Personal Room within a few seconds, he or she may hear an audio prompt about an invalid meeting. If this happens, the host should hang up and wait a few seconds before re-dialing the Personal Room. 12-hour limit A scheduled CMR Cloud meeting cannot last for more than 12 hours. Hosts and participants can reenter the meeting, or can schedule a new one. Telephony service provider (TSP) audio For some WebEx sites that use third-party telephony service providers (TSP), TelePresence users may not be able to join CMR meetings until they have configured the toll phone number for the teleconference provider. To avoid this problem in a meeting, is recommended that hosts specify the toll number of the TSP audio service when setting up their Personal Rooms. Due to some dial-out sequences having multiple steps and longer prompt durations that cannot be interrupted, it may take a while before the audio portion of a Personal Room meeting can be merged into the TSP audio bridge. During this time, users who have joined from video devices or applications will have no indication that their audio is not being heard by users who have joined using WebEx. To avoid this problem, all participants should wait until the TSP audio dial-out sequence is complete, which is indicated by telephone handset icons appearing next to participants' names in the participants list. Incorrect configurations If a user is trying to join a meeting using a stand-alone video device or application or through a call control and firewall traversal solution, and if they have not configured their systems correctly, they may not be able to join meetings successfully. Site administrators should follow the guidelines in Collaboration Meeting Rooms (CMR Cloud) Enterprise Deployment Guide on the Configuration Guides page. Users should follow the guidelines in WebEx with Collaboration Meeting Rooms (CMR Cloud) User Guide on the User Guides page. Network problems Due to network impairments or packet loss, the display names of participants who have joined a Personal Room meeting from a video device or application may appear truncated in the video endpoint active presence view for those users who have joined a CMR Cloud meeting from a video device or application. Unencrypted TelePresence devices If you set up a CMR Cloud meeting and attendees join through unencrypted TelePresence devices, this WebEx meeting cannot be considered fully secured, since there are other devices whose connections cannot be secured. Microsoft Lync interoperability with CMR Cloud Microsoft Lync users cannot start a meeting as the meeting host. If they do, they will not be able to send and receive video. 18

19 Known Issues and Limitations for Collaboration Meeting Rooms (CMR) When a user starts or joins a meeting using a Lync application by pressing the regular call button (handset), that user will not be able to send and receive video. In that case, the user will join as an audio-only call-in user. It may take up to 6 seconds for a Lync participant's video to become visible in a meeting. Lync users who dial meet@<sitename>.webex.com to enter a meeting number cannot send and receive video when they join the meeting. When a Lync user uses the Lync call button to join a host's meeting that was started from a video endpoint (video device or application), the Lync user will get disconnected in 10 seconds. When a Lync user joins the meeting before the host, he or she will not be able to move from the lobby to the actual in-meeting experience with video. Lync users will not be able to share content in a CMR Cloud meeting. Lync users on Mac systems or mobile applications will not be able to see the video from the meeting or send their video to the meeting. If a Lync user performs a hold and resume while connecting to a meeting, there may be unexpected results, such as media not being reestablished after resume, error messages shown on the Lync application, and self-view on Lync not showing video. WebEx-enabled TelePresence Integration Issues (CMR Hybrid) The following issues apply to joint meetings with WebEx and TelePresence in the CMR Hybrid solution: Participant list The WebEx host in a joint CMR Hybrid meeting with WebEx and TelePresence will not be able to see a complete list of all WebEx and TelePresence participants. TelePresence participants will be listed as "TelePresence Systems" in the WebEx Participants list of a CMR Hybrid meeting. WBS29.11 update Although exceptions to a recurring meeting series will be supported for WebEx-only meetings on WebEx-enabled TelePresence (CMR Hybrid) sites and on CMR Cloud sites in WBS29.11, exceptions to recurring series will not be supported in WBS29.11 for WebEx-enabled TelePresence (CMR Hybrid) meetings. Creating an exception meeting in a meeting series either using Cisco TelePresence Management Suite (TMS)-based scheduling methods (Cisco TelePresence Management Suite Administrator, Cisco Smart Scheduler, and so on.), or using mobile calendars synched to Microsoft Exchange that connect to TMS may result in meetings where the WebEx portion of the meeting cannot be joined through WebEx applications if the exception falls beyond the last regular meeting occurrence in the meeting series. Making someone presenter A TelePresence system will become the presenter when a VGA cable is connected to the laptop. In a standard WebEx meeting, a user has to ask the host to make him or her the presenter. By default, the ability for anyone in the meeting to "grab the ball" or request to be the presenter is enabled on CMR Hybrid sites. Time zone The time zone for the WebEx site must match the time zone for the Cisco TelePresence Management Suite; otherwise the meeting time will not be synchronized. 19

20 Known Issues and Limitations for Collaboration Meeting Rooms (CMR) Leaving a meeting Unlike WebEx-only meetings, which have an option to automatically extend if attended by audio-only callers, when all TelePresence endpoints leave a WebEx-enabled TelePresence (CMR Hybrid) meeting, if there are no users of WebEx applications to pass the host role to, (or if audio-only endpoints are the only other attendees of a WebEx-enabled TelePresence meeting), and capacity constraints on the TS/MCU do not allow the TelePresence side of the meeting to automatically extend beyond the scheduled end time of the meeting, the meeting will end. 20