IBM Lotus Notes and Domino V6.5.2 family of products messaging and collaboration software for e-business

Transcription

1 Software Announcement June 8, 2004 IBM Lotus Notes and Domino V6.5.2 family of products messaging and collaboration software for e-business Overview Starting with V6.5.1, you get a limited use entitlement to instant messaging and awareness inside IBM Lotus Notes and Domino Web Access, at no additional charge. Details of this entitlement can be found in Lotus Instant Messaging Entitlement FAQ located at the following Web site /product3.nsf/wdocs/e50f5c25 b08769bf85256e ec Customers with the appropriate entitlement can download the Instant Messaging software used for this entitlement from the IBM Passport Advantage Web site howtobuy/passportadvantage/ paocustomer Starting with V6.5.2, a new offering is added to the IBM Lotus Domino Express family available to organizations with 1,000 or fewer employees and/or contractors. IBM Lotus Domino Messaging Express, like IBM Lotus Collaboration Express, is sold on a per-user basis and includes all client access methods (including IBM Lotus Notes client software) and any necessary server software. Domino Messaging Express is an and group scheduling-only offering with a feature set comparable to other competitive offerings, and consequently has a lower price point than the full IBM Lotus Domino Messaging offering. More information can be found at the following Web site /dominoexpress Key prerequisites Refer to the Hardware requirements and Software requirements sections. Planned availability dates June 8, 2004: Electronic software delivery English only July 12, 2004: Media and documentation English only At a glance IBM Lotus Notes and Domino V6.5.2 family of products Building upon V6.5 of the IBM Lotus Notes and Domino family of products, V6.5.2 is the latest maintenance release. This release is for code fixes, not new features. Lotus Notes and Domino V6.5.2 family of products includes: IBM Lotus Domino IBM Lotus Notes IBM Lotus Domino Web Access IBM Lotus Domino Access for Microsoft Outlook IBM Lotus Domino Designer IBM Lotus Enterprise Integrator IBM Lotus Domino Express New with V6.5.2, Domino Messaging Express is a per-user offering that provides and group scheduling at a very attractive price point. For ordering, contact: Your IBM representative, an IBM Business ner, or the Americas Call Centers at 800-IBM-CALL Reference: YE001 This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

2 Description The IBM Lotus Notes and Domino V6.5 family of products focuses on the theme of maximizing collaboration and user productivity, while lowering total cost of ownership. As they have since their inception, Lotus Notes and Domino continue to offer high performance with reliability, reusability, security, and flexibility, for companies of all sizes and across all industries. With each release update, Lotus continues to offer products designed to meet your messaging and collaboration needs to help you maintain a competitive advantage. IBM Lotus Domino Express Lotus Domino Express provides fit for small and medium business (SMB) versions of proven Domino messaging and applications. Domino Collaboration Express is a per-user offering providing , group scheduling, and a complete custom application platform. Domino Utility Server Express is a per-cpu offering that provides applications only, without the need to count or track users. New with V6.5.2, Domino Messaging Express is a per-user offering that provides and group scheduling at a very attractive price point. Benefits: Enterprise-grade Domino, optimized for the purchase, installation, and administration needs of smaller organizations Flexible, low-cost offerings that can help organizations solve specific business needs without buying more than they will use Provides users of competitive products (for example, Microsoft Exchange, Novell GroupWise) with a way to purchase equivalent function or buy up to full application power Delivers the same certified SMB benefits of the IBM Express software portfolio, including simplified implementation and management Section 508 of the U. S. Rehabilitation Act IBM Lotus Enterprise Integrator is capable as of November 7, 2003, when used in accordance with IBM s associated documentation, of satisfying the applicable requirements of Section 508 of the Rehabilitation Act, provided that any assistive technology used with the product properly interoperates with it. Trademarks Domino and Lotus Enterprise Integrator are trademarks of International Business Machines Corporation in the United States or other countries or both. Lotus Notes, Lotus, Passport Advantage, Domino Designer, and Notes are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Microsoft is a trademark of Microsoft Corporation. Other company, product, and service names may be trademarks or service marks of others

3 IBM US Announcement Supplemental Information June 8, 2004 Education support The following educational offerings are available as listed below: Course Course Course title type Increasing Your ND120 Self-study Productivity with IBM Lotus Notes 6.5 Building Java Server ND640 Classroom Pages IBM Global Services, IT Education Services, provides education to support many IBM offerings. Descriptions of courses for IT professionals and managers are on the IBM Learning Services Web sites Refer to the IBM Learning Services Web site for information on course locations and availability dates. Call IBM IT Education Services at 800-IBM-TEACH ( ) for catalogs, schedules, and enrollments. Offering information Product information is available via the Offering Information Web site Also, visit the Passport Advantage Web site Publications No publications are shipped with these products. The IBM Publications Center The Publications Center is a worldwide central repository for IBM product publications and marketing material with a catalog of 70,000 items. Extensive search facilities are provided. Payment options for orders are via credit card (in the U.S.) or customer for 50 countries. A large of publications are available online in various file formats, and they can all be downloaded by all countries free of charge. The IBM Publications Notification System (PNS) /messages/welcome PNS enables subscribers to set up profiles of interest by order /product. PNS subscribers automatically receive notifications of all new publications defined in their profiles. These may then be ordered/downloaded from the Publications Center. The PNS site is available in English and Canadian French. Technical information Specified operating environment Hardware requirements: For the most up-to-date information refer to each products Release Notes. IBM Lotus Notes Memory Windows 95 (Second Edition installer minimum), Windows 98 and Windows NT, V4.0 (Intel Pentium only) with Service Pack 6a: 64 MB RAM required; 128 MB or more recommended Windows 2000, Professional Edition and Windows XP, Professional Edition with Service Pack 3: 128 MB RAM required; 256 MB or more recommended Macintosh OS X: 128 MB RAM required; 256 MB or more recommended Disk space Windows: 275 MB disk space Macintosh OS X: 250 MB disk space IBM Lotus Domino Microsoft Windows Minimum of 128 MB RAM (192 MB or more 1 GB hard disk space (1.5 GB Sun Solaris Minimum of 192 MB RAM (256 MB or more 1 GB hard disk space (1.5 GB IBM OS/400 Minimum of 288 MB RAM (512 MB or more 1 GB hard disk space (1.5 GB IBM z/os 1 GB or more recommended for both memory and hard disk space IBM AIX Minimum of 192 MB RAM (256 MB or more This announcement is provided for your information only. For additional information, contact your IBM representative, call 800-IBM-4YOU, or visit the IBM home page at: IBM United States IBM is a registered trademark of International Business Machines Corporation

4 Linux 1 GB hard disk space (1.5 GB Minimum of 128 MB RAM (192 MB or more 1 GB hard disk space (1.5 GB IBM Lotus Domino Web Access (formerly inotes Web Access) Memory 256 MB, or higher For the OS/400 operating system: 288 MB minimum (512 MB Disk space 1 GB, or higher (1.5 GB For Windows 2000 and OS/400 operating systems: minimum 1 GB available disk space (2 GB IBM Lotus Domino Designer Microsoft Windows 98 and Windows NT Minimum of 64 MB RAM (128 MB or more Microsoft Windows 2000 and Windows XP Minimum of 128 MB RAM (256 MB or more IBM Lotus Domino Access for Microsoft Outlook Memory Windows 2000, Professional Edition and Windows XP, Professional Edition with Service Pack 3: 128 MB RAM required; 256 MB or more recommended Disk space Windows: 275 MB disk space IBM Lotus Enterprise Integrator Microsoft Windows 2000 and Windows NT 40 MB available disk space Sun Solaris and IBM AIX 80 MB available disk space Note For supported operating systems versions, refer to the Software requirements section. Software requirements: For the most up-to-date information, refer to each products Release Notes. IBM Lotus Domino Microsoft: Windows NT 4.0, Windows 2000 Server, Windows 2000 Advanced Server, Windows 2003 Server Standard Edition, Windows 2003 Server Enterprise Edition IBM AIX: 5.1, 5.2 IBM zos: 1.2, or later IBM OS/400: V5R1, V5R2, and i5/os V5R3 Linux: Red Hat Enterprise Linux (RHEL) 2.1 Update 2, RHEL 3.0 Update 1; United Linux 1.0 for x86; United Linux 1.0 SP2 on S/390 Sun: Solaris 8, Solaris 9 IBM Lotus Notes Microsoft: Windows 95 (2nd edition installer minimum), Windows 98, Windows NT 4.0, Windows XP Professional, Windows 2000 Professional Macintosh: OSX (10.1, 10.2, 10.3) IBM Lotus Domino Web Access (formerly inotes Web Access) Server Microsoft: Windows NT 4.0 Server, Windows 2000 Server, Windows 2000 Advanced Server, Windows 2003 Server, Windows 2000 Professional IBM AIX: 5.1, 5.2 IBM zos: V1.2 IBM OS/400: V5R1, V5R2, and i5/os V5R3 Linux: Red Hat Enterprise Linux (RHEL) 2.1 Update 2, RHEL 3.0 Update 1; United Linux 1.0 for x86; United Linux 1.0 SP2 on S/390 Sun: Solaris 8, Solaris 9 Client Microsoft: Windows 95, Windows 98, Windows NT 4.0, Windows 2000 Professional Linux: Red Hat 7.2, Red Hat 8.0, SuSE 8.0 (United Linux 1.0) Additional requirement: Adobe Acrobat Reader 4.0 (to view and print PDFs generated by the Calendar print preview feature) Browsers Microsoft Internet Explorer 5.5 Microsoft Internet Explorer 6.0 Mozilla 1.3.1, IBM Lotus Domino Designer Microsoft: Windows 98, Windows NT 4.0, Windows 2000 Professional, Windows XP Professional IBM Lotus Domino Access for Microsoft Outlook Microsoft Windows 2000 Professional, Windows XP Professional Microsoft Outlook 2000 with SP 2, Outlook XP with SP2 IBM Lotus Domino Server V6.5.1, or later Mail databases created using a Mail6.ntf, Mail6ex.ntf, or inotes6.ntf template IBM Lotus Enterprise Integrator Microsoft: Windows NT 4.0 with SP 6a, Windows 2000, Windows 2003 IBM AIX: 4.3.3, 5.1, 5.2 IBM OS/400: V5R1, V5R2, and i5/os V5R3 Linux: United Linux 1.0 for x86 Sun: Solaris 8, Solaris

5 Planning information Installability: Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations. For additional information, refer to the IBM software support Web site at: or contact your IBM representative or IBM Business ner. Packaging: IBM Lotus Notes, Lotus Domino, and Lotus Enterprise Integrator will be distributed via a media package and electronic software distribution (ESD). IBM Lotus Notes and Domino media package is distributed in one package with the following: Lotus Notes and Domino Product CDs Soft copy product documentation, including README files, are included on the product CDs The LI form for Lotus Domino is L-GHUS-5RWNNC. The LI form for Lotus Notes is L-GHUS-5RWNPF. IBM Lotus Enterprise Integrator media package is distributed in one package with the following: Lotus Enterprise Integrator Product CD Soft copy product documentation including README files are included on the product CD The LI form for Lotus Enterprise Integrator is L-JMEE-5V6KXN. This program, when downloaded from a Web site, contains the applicable IBM license agreement and License Information (LI), if appropriate. It will be presented for acceptance at the time of installation of the program. The license and LI will be stored in a directory such as LICENSE.TXT for future reference. Security, auditability, and control The customer is responsible for evaluation, selection, and implementation of security features, administrative procedures, and appropriate controls in application systems and communication facilities. Product information Ordering information Licensed function title Product group Product category Domino Web Access Notes/Domino Domino Enterprise Collaboration Server Domino Web Access Notes/Domino Domino Enterprise Messaging Server Domino Utility Server Notes/Domino Domino Utility Server Licensed function title Product group Product category IBM Lotus Domino Notes/Domino Domino Enterprise Webmail Server Notes with Messaging Notes/Domino Domino Messaging Server IBM Lotus Domino Notes/Domino Domino Enterprise Messaging Express Server Domino Messaging Notes/Domino Domino Messaging Server Server Notes with Notes/Domino Domino Enterprise Collaboration Server Domino Designer Notes/Domino Domino Enterprise Server Domino Enterprise Notes/Domino Domino Enterprise Server Server IBM Lotus Domino Notes/Domino Domino Enterprise Collaboration Express Server IBM Lotus Domino Notes/Domino Domino Utility Utility Express Server Lotus Domino Web Notes/Domino inotes Access for Collaboration Limited Use Lotus Domino Web Notes/Domino inotes Access for Messaging Limited Use Lotus Notes for Notes/Domino Notes Client Collaboration Limited Use Lotus Notes for Notes/Domino Notes Client Messaging Limited Use Enterprise Integrator Notes ExtensionsNotes Extensions IBM Lotus Notes and Domino V6.5.2 are products which have sixteen chargeable components available as either per processor or per user depending on the product: Domino Messaging Server, Notes for Messaging, Domino Web Access for Messaging, Domino Enterprise Server, Notes for Collaboration, Domino Web Access for Collaboration, Lotus Notes for Messaging Limited Use, Lotus Notes for Collaboration Limited Use, Lotus Domino Web Access for Messaging Limited Use, Lotus Domino Web Access for Collaboration Limited Use, IBM Lotus Domino Messaging Express, IBM Lotus Domino Collaboration Express, IBM Lotus Domino Utility Server Express, Domino Designer, Domino Utility Server, and Lotus Domino Webmail for Messaging. These are available in single fixed order quantities. IBM Lotus Enterprise Integrator V6.5.2 is a product which has one chargeable component available as a per processor: Lotus Enterprise Integrator. This product is available in a single fixed order quantity. Passport Advantage licensing Program name/description Enterprise Integrator IBM Lotus Ent Int Per Processor SW Maintenance Annual Renewal IBM Lotus Ent Int Processors License & SW Maintenance 12Mo IBM Lotus Ent Int Per Processor SW Maintenance Reinstatement 12 Domino Web Access Collaboration Domino Web Access Collab User from Comp TRDUP LIC+SW E00J9LL D51QVLL D51QXLL D5CGNLL

6 Program name/description Program name/description Domino Web Access Collaboration User LIC+SW Domino Web Acc Collab Usr from Dom Web Acc Msg Usr TRDUP LIC+SW Domino Web Acc Collab User from Dom Webmail User TRDUP LIC+SW Domino Web Access Collaboration User SW MAINT REINSTATE 12 MO Domino Web Access Collaboration User IBM Lotus Domino Collaboration Express IBM Lotus Notes/Domino Users License & SW Maintenance 12 IBM Lotus Notes/Domino Users SW Maintenance Reinstatement 12 IBM Lotus Notes/Domino Users SW Maintenance Annual Renewal LOTUS DOMINO COLLAB EXPRESS USER FROM COMPETITOR TRDUP LIC+SW DOMINO COLLAB EXPRESS USER FRM DOM MSG EXPRESS USR TRDUP LIC+SW IBM LOTUS DOMINO UTILITY EXPRESS IBM Lotus Notes/Domino Per Processor SW Maintenance Annual Renewal IBM Lotus Notes/Domino Per Processor License & SW Maintenance 12 IBM Lotus Notes/Domino Per Processor SW Maintenance Reinstatement 12 IBM Lotus Domino Messaging Express IBM Lotus Domino Messaging Express User LIC+SW IBM Lotus Domino Messaging Express User ANNUAL SW MAINT RNWL IBM Lotus Domino Messaging Express User SW MAINT REINSTATE 12 MO Domino Messaging Express User from Competitor User TRDUP LIC+SW Notes with Messaging NOTES WITH MESSAGING USER SW MAINT REINSTATE 12 MO NOTES WITH MESSAGING USER LIC+SW NOTES MESSAGING FROM COMP USER TRDUP LIC+SW NOTES WITH MESSAGING USER ANNUAL SW MAINT RNWL Notes with Collaboration NOTES COLLABORATION FROM COMP USER TRDUP LIC+SW MAINT 12 MO NOTES WITH COLLABORATION USER SW MAINT REINSTATE 12 MO NOTES CLB FR NOTES MSG OR INOTES CLB USR TRDUP LIC+SW NOTES WITH COLLABORATION USER D5CGLLL D5D2LLL D52BQLL D5CGQLL E1CGPLL D52VQLL D52VRLL E00ZZLL D52WSLL D53V9LL E0101LL D52VULL D52VVLL D53V5LL E01B3LL D53V6LL D53V8LL D5CPLLL D5CPILL D5D2HLL E1CPKLL D5CS4LL D5CS7LL D5CS5LL E1CS6LL NOTES WITH COLLABORATION USER LIC+SW DOMINO MESSAGING SERVER DOMINO MESSAGING PER PROCESSOR DOMINO MESSAGING PER PROCESSOR LIC+SW DOMINO MESSAGING PER PROCESSOR SW MAINT REINSTATE 12 MO Domino Web Access Messaging Domino Web Acc Msg User from Domino Webmail User TRDUP LIC+SW Domino Web Access Messaging User SW MAINT REINSTATE 12 MO Domino Web Access Messaging User from Comp User TRDUP LIC+SW Domino Web Access Messaging User LIC+SW Domino Web Access Messaging User Domino Designer DOMINO DESIGNER USER SW MAINT REINSTATE 12 MO DOMINO DESIGNER USER ANNUAL SW MAINT RNWL DOMINO DESIGNER USER LIC+SW Domino Utility Server DOMINO UTILITY PER PROCESSOR SW MAINT REINSTATE 12 MO DOMINO UTILITY PER PROCESSOR DOMINO UTILITY PER PROCESSOR LIC+SW Domino Enterprise Server DOMINO ENTERPRISE PER PROCESSOR LIC+SW DOMINO ENTERPRISE PER PROCESSOR SW MAINT REINSTATE 12 MO DOMINO ENTERPRISE PROC FROM DOMINO MESSAGING PROC TRDUP LIC+SW DOMINO ENTERPRISE PER PROCESSOR IBM Lotus Domino Webmail IBM LOTUS DOMINO WEBMAIL USER SW MAINT REINSTATE 12 MO IBM LOTUS DOMINO WEBMAIL USER IBM LOTUS DOMINO WEBMAIL USER LIC+SW Passport Advantage supply Program name/description IBM Lotus Ent Int V6.5.2 Media Pack English U.S. V6.5.2 Notes/Domino V6.5.2 Media Pack English U.S. V6.5.2 Media Pack Portuguese, German, English U.S., Italian) V6.5.2 D5CS2LL E00IMLL D51NULL D51NWLL D52BPLL D5D5LLL D5D5ULL D5D5ILL E1D5KLL D5CSGLL E1CSFLL D5CSCLL D51P1LL E00INLL D51NYLL D51NRLL D51NTLL D5274LL E00ILLL D52BZLL E00QVLL D52BYLL AH0KRNA AH0L7NA AH0L8ML

7 Passport Advantage customer: Media pack entitlement details Customers with active maintenance or subscription for the products listed are entitled to receive the corresponding media pack. Entitled maintenance Media packs offerings description description IBM Lotus Enterprise Integrator V6.5.2 Lotus Enterprise IBM Lotus Ent Int AH0KRNA Integrator English U.S. Notes/Domino V6.5.2 Domino Messaging Notes/Domino English AH0L7NA Server Processor for U.S. zlinux Domino Messaging Notes/Domino AH0L8ML Server Processor for zlinux Domino Messaging Notes/Domino English AH0L7NA Server Processor U.S. Domino Messaging Notes/Domino AH0L8ML Server Processor Lotus Domino Notes/Domino English AH0L7NA Messaging Express U.S. User Lotus Domino Notes/Domino AH0L8ML Messaging Express User Domino Web Access Notes/Domino English AH0L7NA Collaboration User U.S. Domino Web Access Notes/Domino AH0L8ML Collaboration User Domino Web Access Notes/Domino English AH0L7NA Messaging User U.S. Domino Web Access Notes/Domino AH0L8ML Messaging User Domino Solution Notes/Domino English AH0L7NA Server Processor U.S. Domino Solution Notes/Domino AH0L8ML Server Processor Domino Utility Server Notes/Domino English AH0L7NA Processor for zlinux US Domino Utility Server Notes/Domino AH0L8ML Processor for zlinux IBM Lotus Domino Notes/Domino English AH0L7NA Webmail User US

8 Entitled maintenance Media packs offerings description description IBM Lotus Domino Notes/Domino AH0L8ML Webmail User Notes With Messaging Notes/Domino English AH0L7NA US Notes With Messaging Notes/Domino AH0L8ML Notes Desktop Notes/Domino English AH0L7NA U.S. Notes Desktop Notes/Domino AH0L8ML Notes Designer Client Notes/Domino English AH0L7NA U.S. Notes Designer Client Notes/Domino AH0L8ML Domino Enterprise Notes/Domino English AH0L7NA Server Processor U.S. Domino Enterprise Notes/Domino AH0L8ML Server Processor Domino Enterprise Notes/Domino English AH0L7NA Server Processor for U.S. zlinux Domino Enterprise Notes/Domino AH0L8ML Server Processor for zlinux IBM Lotus Domino Notes/Domino English AH0L7NA Collaboration Express U.S. User IBM Lotus Domino Notes/Domino AH0L8ML Collaboration Express User IBM Lotus Domino Notes/Domino English AH0L7NA Utility Express U.S. Processor IBM Lotus Domino Notes/Domino AH0L8ML Utility Express Processor Lotus Domino Web Notes/Domino English AH0L7NA Access for U.S. Collaboration Limited Use User Lotus Domino Web Notes/Domino AH0L8ML Access for Collaboration Limited Use User Lotus Domino Web Notes/Domino English AH0L7NA Access for Messaging U.S. Limited Use User

9 Entitled maintenance Media packs offerings description description Lotus Domino Web Notes/Domino AH0L8ML Access for Messaging Limited Use User Lotus Notes for Notes/Domino English AH0L7NA Collaboration Limited U.S. Use User Lotus Notes for Notes/Domino AH0L8ML Collaboration Limited Use User Lotus Notes for Notes/Domino English AH0L7NA Messaging Limited Use U.S. User Lotus Notes for Notes/Domino AH0L8ML Messaging Limited Use User Cross-platform product for use on zseries Order the part s that follow when there is an intention to acquire this cross-platform product for deployment on the zseries/s/390 platform. This set of part s provides the identical supply and authorization as the other set in this announcement. The distinction is to identify the planned deployment platform. Program name/description Domino Utility Processors SW Maintenance Annual Renewal Domino Utility Processors SW Maintenance Reinstatement 12 Domino Utility Processors License & SW Maintenance 12 Domino Messaging Per Proc Processors License & SW Maintenance 12 Domino Messaging Per Proc Processors SW Maintenance Annual Renewal Domino Messaging Per Proc Processors SW Maintenance Reinstatement 12 Mon Domino Enterprise Processors License & SW Maintenance 12 Domino Enterprise Processors SW Maintenance Annual Renewal Domino Enterprise Processors SW Maintenance Reinstatement 12 On/Off Capacity on Demand Domino Enterprise Server description Domino Enterprise Processor Day Per Use-DAY, On/Off Capacity on demand Tem E016ZLL D53HELL D53HDLL D53H9LL E016XLL D53HALL D53HBLL E016YLL D53HCLL ASPH8LL Domino Messaging Server description Domino Messaging Per Proc Processor Day Per Use-DAY, On/ Off Capacity on demand Domino Utility Server description Domino Utility Processor Day Per Use-DAY, On/Off Capacity on demand Tempor Terms and conditions ASPH7LL ASPH9LL This product is only available via Passport Advantage. It is not available as shrinkwrap. Licensing: IBM International Program License Agreement. Proofs of Entitlement (PoE) are required for all authorized use. products only, offered outside of Passport Advantage, where applicable, are license only and do not include Software Maintenance. License Information form Program Program License Information name form IBM Lotus 5724-E70 L-GHUS-5RWNNC Notes/Domino IBM Lotus Enterprise 5724-E89 L-JMEE-5V6KXN Integrator IBM Lotus Notes 5724-E70 L-GHUS-5RWNPF Limited warranty applies: Yes Warranty: This program has warranty for a minimum of one year from acquisition from IBM or authorized IBM Business ner. The warranty provided to the customer, for at least one year from acquisition, is access to databases (read Web sites) for program information

10 and FAQs, including any known fixes to defects, which the customer can download or obtain otherwise and install at leisure. Program technical support: Technical support of a program product will be available for a minimum of three years from the general availability date, as long as your Software Maintenance is in effect. This technical support allows you to obtain assistance (via telephone or electronic means) from IBM for product-specific, task-oriented questions regarding the installation and operation of the program product. Software Maintenance also provides you with access to updates, releases, and versions of the program. Customers will be notified, via announcement letter, of discontinuance of support with 12 months notice. If you require additional technical support from IBM, including an extension of support beyond the discontinuance date, contact your IBM representative or Business ner. This extension may be available for a fee. Money-back guarantee: If for any reason you are dissatisfied with the program, return it within 30 days from the invoice date, to the party (either IBM or its reseller) from whom you acquired it, for a refund. This applies only to your first acquisition of the program. Copy and use on home/portable computer Product name IBM Lotus Notes/Domino IBM Lotus Enterprise Integrator Volume orders (IVO): No Passport Advantage applies: Passport Advantage Web site at Copy and use on home/portable computer? No No Yes, and through the Software Maintenance applies: Yes Software Maintenance, previously referred to as Subscription and Technical Support, is now included in the Passport Advantage Agreement. Installation and technical support for the products announced in this letter is provided by the Software Maintenance offering of the IBM International Passport Advantage Agreement. This fee service enhances customer productivity by providing voice and/or electronic access into the IBM support organizations. IBM includes one year of Software Maintenance with the initial license acquisition of each program acquired. The initial period of Software Maintenance can be extended by the purchase of a renewal option that is available. While your Software Maintenance is in effect: IBM provides you assistance for your (1) routine, short duration installation and usage (how-to) questions; and (2) code-related questions. IBM provides assistance via telephone and, if available, electronic access, only to your information systems (IS) technical support personnel during the normal business hours (published prime shift hours) of your IBM support center. (This assistance is not available to your end users.) IBM provides Severity 1 assistance 24 hours a day, every day of the year. For additional details, consult your IBM Software Support Guide at /guides/handbook.html Software Maintenance does not include assistance for (1) the design and development of applications, (2) your use of programs in other than their specified operating environment or (3) failures caused by products for which IBM is not responsible under this agreement. For more information, about the Passport Advantage Agreement, refer to the IBM International Passport Advantage Agreement Software Announcement , dated July 10, 2001, or visit the Passport Advantage Web site at IBM Operational Support Services Support Line: No iseries Software Subscription applies: No Educational allowance available: Not applicable. On/Off Capacity on Demand To be eligible for On/Off Capacity on Demand pricing, customers must be enabled for temporary capacity on the corresponding hardware, and the required contract, Z , Amendment for iseries and pseries Temporary Capacity On Demand Software, must be signed prior to use. IBM Electronic Services IBM Global Services has transformed its delivery of hardware and software support services to put you on the road to higher systems availability. IBM Electronic Services is a Web-enabled solution that provides you with an exclusive, no-additional charge enhancement to the service and support on the IBM eserver. You should benefit from greater system availability due to faster problem resolution and pre-emptive monitoring. IBM Electronic Services is comprised of two separate but complementary elements: IBM Electronic Services news page and IBM Electronic Service Agent. IBM Electronic Services news page provides you with a single Internet entry point that replaces the multiple entry points traditionally used by customers to access IBM Internet services and support. By using the news page, it enables you to gain easier access to IBM resources for assistance in resolving technical problems. The IBM Electronic Service Agent is no-additional charge software that resides on your IBM eserver system. It is designed to proactively monitor events and transmit system inventory information to IBM on a periodic customer-defined timetable. The IBM Electronic Service Agent tracks system inventory, hardware error logs, and performance information. If the server is under a current IBM maintenance service agreement or within the IBM warranty period, the Service Agent automatically reports hardware problems to IBM. Early knowledge about potential problems enables IBM to provide proactive service that maintains higher system availability and performance. In addition, information collected through the Service Agent will be made available to IBM service support representatives when they are helping answer your questions or diagnosing problems. To learn how IBM Electronic Services can work for you, visit:

11 Passport Advantage Prices For Passport Advantage information and charges, contact your IBM representative or authorized IBM Business ner. Additional information is also available at Java is a trademark of Sun Microsystems, Inc. Other company, product, and service names may be trademarks or service marks of others. Global Financing IBM Global Financing offers competitive financing to credit-qualified customers to assist them in acquiring IT solutions. Offerings include financing for IT acquisition, including hardware, software, and services, both from IBM and other manufacturers or vendors. Offerings (for all customer segments: small, medium, and large enterprise), rates, terms, and availability can vary by country. Contact your local IBM Global Financing organization or visit IBM Global Financing offerings are provided through IBM Credit LLC in the United States and other IBM subsidiaries and divisions worldwide to qualified commercial and government customers. Rates are based on a customer s credit rating, financing terms, offering type, equipment type, and options, and may vary by country. Other restrictions may apply. Rates and offerings are subject to change, extension, or withdrawal without notice. Order now To order, contact the Americas Call Centers, your local IBM representative, or your IBM Business ner. To identify your local IBM representative or IBM Business ner, call 800-IBM-4YOU ( ). Phone: 800-IBM-CALL ( ) Fax: 800-2IBM-FAX ( ) Internet: ibm direct@vnet.ibm.com Mail: IBM Americas Call Centers Dept: IBM CALL, 11th Floor 105 Moatfield Drive North York, Ontario Canada M3B 3R1 Reference: YE001 The Americas Call Centers, our national direct marketing organization, can add your name to the mailing list for catalogs of IBM products. Note: Shipments will begin after the planned availability date. Trademarks Domino, inotes, Lotus Enterprise Integrator, SP, iseries, and Electronic Service Agent are trademarks of International Business Machines Corporation in the United States or other countries or both. Lotus Notes, Passport Advantage, Notes, Lotus, OS/400, z/os, AIX, Domino Designer, S/390, SP2, zseries, pseries, and eserver are registered trademarks of International Business Machines Corporation in the United States or other countries or both. Pentium and Intel are trademarks of Intel Corporation. Windows, Windows NT, and Microsoft are trademarks of Microsoft Corporation